# Page 17 | iCIMS Hire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is iCIMS Hire the right Applicant Tracking solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93248/iCIMS-Recruit/reviews --- iCIMS Hire 4.3 (824) [View alternatives](https://www.capterra.com/p/93248/iCIMS-Recruit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 1st, 2026 # Page 17 - Reviews of iCIMS Hire ## Showing most helpful reviews Showing 401-425 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Timothy M. Technical Recruiter Defense & Space Used the software for: 6-12 months ### "iCIMS Recruit" March 13, 2019 5.0 Pros There are plenty of options. Lots of functionality and the reporting is top notch. Cons Nothing in iCIMS is easy. I would consider these robust platforms but if hadn't worked with a "real" ATS you will have to sit and play with it for a while. Review Source DP Danielle P. AR AP Supervisor Food & Beverages Used the software for: 1-2 years ### "ICIMS user" July 23, 2019 5.0 Pros Ease of use, like the layout of the page and the customization ability , very straight forward. Was only shown once how to use it and haven't needed any additional assistance Cons Would be nice to be able to log in online or have an app. Review Source Response from iCIMS October 11, 2019 Thank you so much for your positive feedback and for taking the time to post this review. It's our customers who allow us to constantly improve the way we do business and I'm so glad to hear that your experience with iCIMS has supported your initiatives. TD Tena D. Benefits Specialist Performing Arts Used the software for: 2+ years ### "ICIMS puts the talent in your worksforce" September 11, 2019 5.0 I was on the team that chose ICIMS and implemented the program. They were very helpful and offered training both onsite and off site Pros It is such a customizable software for the cost. We have a seasonal work force of 1200 and have to rehire and hire them each year. Cons It is so detailed in the back ground and the administrator can make many changes without fully understanding their impact Review Source RS Ramin S. Used the software for: 1-2 years ### "Review for iCIM" June 8, 2017 5.0 Pros It is being used across the enterprise to manage goals and performance reviews. It allows employees and managers to easily and securely create and share goals, and to collaborate on individual employee performance. And Customer support is best!! Cons It is little bit expensive and in some cases it works slowly. And the interface is old-fashioned, i think they have to do some improvements. BTW it is very useful and helpful app Review Source RM Roxanne M. Talent Acquisition Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great functionality and customer service!" July 13, 2017 5.0 Overall, I am very please with the tool thus far. Pros Ease of use, customizable, integrates with ADP payroll, as well as background check companies. Also has onboarding module. Excellent reporting capabilities and integrated scheduling tool. Cons User interface is a little clunky and could be updated. I also would like to see the ability to assign competencies to jobs and interviewers and have a more user friendly interview feedback tool. Review Source JN JAMIE N. HR Manager Computer Software Used the software for: 2+ years ### "Long Waits for Updates" September 25, 2018 3.0 We utilized icims for over 5 years and could not wait to get out of the contract at the end. The system is cumbersome and the customer service is lacking in all the areas that matter. Pros It was easy to transition candidates from the recruiting side of the software to the onboarding side. Cons The wait for updates to custom iforms was 20 business days! Review Source SB Sarah B. Admissions & Recruitment Specialist Higher Education Used the software for: 1-2 years ### "Excellent for recruiting top talent" December 12, 2018 5.0 Pros Our team used iCIMS to recruit new employees from all over the US, and the platform made it easy to do so. The best thing about iCIMS is the customer service. Our team had frequent conference calls with our account manager, who was most helpful in getting us the most out of the platform. Cons Much like other software, there is a learning curve associated with using iCIMS. Give yourself and your team some time to understand the platform before diving in. Review Source JH Jesus H. Recruiter Accounting Used the software for: 6-12 months ### "Icims review by me" August 2, 2020 5.0 Good helps me get contact my canidates and organize my documents Pros Connects with other data bases, can send direct emails to clients and has preset layout for emails. Cons Confusing at first and intimidating. Sometimes lags to other databases Review Source RP Rex P. Talent Marketing & Analytics Consumer Goods Used the software for: 1-2 years ### "Good idea, features, and cost effective. Processes, reporting, and extra features can be a struggle." April 2, 2018 3.0 Improved candidate experience, easy way for our team to connect with candidates that may not be active on email, ability to text silver medalist candidates, and alternate uses to text groups (like a group of interns). Pros Ability to have quick back-and-forth conversations with recruiters. Makes for a strong candidate experience when the candidates engage. Cons The reporting capabilities are not good. Also, we've had some "glitches" in the process, and it's been challenging to figure out where the misses are. Therefore, it's a heavy amount of trial and error. Review Source Response from iCIMS April 10, 2018 Thank you Rex! Glad TextRecruit is working for you! We'll pass on the feedback about the reporting issues to our product team. RS Rebecca S. Account Manager Staffing and Recruiting Used the software for: Less than 6 months ### "iCIMS Review" January 25, 2017 3.0 I use the iCIMS tool frequently in my role as an account manager at a staffing company. While my company itself doesn't utilize iCIMS, one of my major clients uses the tool for all candidate submissions to job requirements. I've been using the tool for about 6 months and can say that it is not the easiest tool to use. I much prefer the tool that my company uses internally, Bullhorn. Pros I like that iCIMS allows me to make candidate profiles within the system and submit the candidate to multiple job requirements without having to re-enter any information. This has the potential to be a big time saver for companies that often submit the same candidate to multiple requisitions. Cons The interface could definitely undergo a makeover; while functional, iCIMS is not interesting to look at whatsoever. I have also found that it can be a bit of a pain to enter information about candidates to the extent that iCIMS requires. For example, to make a candidate profile, you need to have the correct address and phone number of a candidate. While we usually have the phone number on hand, I usually have to hound people to give me their address quickly so I can submit them in a timely manner. Review Source AK Amanda K. Integrated Talent Management Media Production Used the software for: 2+ years ### "ICIM Review" March 14, 2017 4.0 Decent product - I consider this the bang for your buck CRM tool Pros Price Cons Connectivity to other L&D/PM systems Review Source DS David S. Computer Software Used the software for: 6-12 months ### "I use it as the recruiting platform for my job. " February 20, 2015 3.5 Pros It is easy to add candidates and track emails. Cons I like the vendor and customization that the client has. Here are a some of my pains. -If I go to a specific job, click workflow, click candidate, no edit contact information. I have to then click on the name for another set of tabs to open up to edit. Depending on if they are nested or not, the tabs change. -Parsed LinkedIn resume rarely will pull the first and last name into the fields. -If I click through the next, next, next, finish too quickly (when adding a LinkedIn profile/candidate), it gets lost in cyberspace/doesn't add. Review Source RR Richard R. Implementation Computer Software Used the software for: 1-2 years ### "iCIMS is an easy to use product" February 24, 2020 4.0 My overall experience with iCIMS was painless. The product is very simple to use if you've worked with other recruiting programs. Pros iCIMS Recruit has a ton of info for the recruiters via the dashboard and reports and it's very easy to use for the applicants. Cons The software looks a little like all the other recruiting software. I just only wish it looked a little more modern or different from all the other recruiting programs. Review Source EM Elaine M. Talent Acquisition Human Resources Used the software for: 6-12 months ### "It has been very beneficial in scheduling interviews swiftly." March 30, 2018 4.0 Ability to schedule interviews conveniently Pros I love the ability to integrate with an ATS system, import candidates, and pre-schedule text messages. Cons The mapping, when importing. I liked it when previously I was able to import an Excel doc and the First/Last Names were separated for me. Now, I have to create a whole new column and list the Last Name. Review Source Response from iCIMS April 10, 2018 Happy to hear that interview scheduling is going well for you Elaine! KG KC G. Director Used the software for: 6-12 months ### "Great way to connect with hard-to-engage passive candidates" April 1, 2018 4.0 Pros Able to craft a creative message that results in a higher response rate from those applicants who are passive and not necessarily looking for a job - which is often in today's employee-market. The best applicants aren't necessarily looking for a new job so these are the ones we want to speak with. Cons Not the software's fault but it's hard to get passive applicant's mobile numbers. Set up was a bit confusing and the cost of full integration with iCIMS has been prohibitive which make it more cumbersome to track which candidates have already been contacted - this a lot of record keeping. ICIMS charges for integration which seems costly. Review Source Response from iCIMS April 10, 2018 Glad to hear you're reaching passive candidates KC! We'll let the product team know about the record-keeping issues. KK Kathy K. HR Business Partner Banking Used the software for: 1-2 years ### "Icims" April 24, 2018 3.0 Pros Icims is fairly easy to use. There are not many difficult functions and are easy to learn. Connection with ADP is also helpful. Cons The implementation take a bit of a time. There are a lot of trainings to take for the implementation. Review Source Anthony F. President Professional Training & Coaching Used the software for: 2+ years ### "Would NOT recommend" August 17, 2018 2.0 First 5 years great. Last 2 years awful. Account Managers lack integrity Pros Robustness of System. Functionality of system Cons Frequent changing of Account Managers. Lack of Integrity for Account Managers. Attempts to take advantage of small business owners Review Source AC Amy C. Talent Acquisition and Development Manager Medical Practice Used the software for: 6-12 months ### "iCIMS is an ATS One-Stop Shop!" October 19, 2017 5.0 Pros I thoroughly enjoy iCIMS. iCIMS is customizable to your organizations needs. Easy to use platform. The customer services is AMAZING. Cons The only con I have is that you aren't able to create email groups to make it easy to send an email to your team without adding each in as a recipient. The reporting was also difficult at first, but after I went to their training- much easier! Review Source LU Lyndsy U. Talent Acquisition Partner Retail Used the software for: 2+ years ### "Overall good ATS system" April 10, 2020 4.0 Pros I like the function to understand where a candidate left off in the process and notes to see background. Ability to delay rejection letter by 2 days is helpful. Cons There are some inefficiencies as you maneuver through the system and a few misleading steps. Review Source DW David W. Student Civil Engineering Used the software for: 2+ years ### "iCIMS Recruit Review" January 8, 2021 3.0 Overall a good software and it is helpful with making the job application process more streamlined. Pros This software makes the recruiting and job application process more streamlined, especially if multiple companies use the software, your information is saved and can makes the applying process more easy. The UI is simple and smooth. Cons The resume importing feature is not as effective as it could be, sometimes the job titles, dates, or other things the software interprets from the resume into the application is wrong and therefore it is still necessary to manually import information. Review Source RS Rita S. Director HR Programs Food Production Used the software for: Less than 6 months ### "Excellent software" July 8, 2019 4.0 Reduced the need to manually enter paper applications. We now have an import that pushes into our HRIS. iCIMS provides a consistent way for us to recruit, hire, and onboard candidates. Pros Easy to use and as a customer we can customize many features. Cons Two sides is tricky...Recruiting Workflow and Onboarding. However, once you understand the two sides, it's easier to navigate. Reason for choosing iCIMS Hire Ability to customize, ease of use, customer support, and cost. Review Source Response from iCIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. CH Cooper H. Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "A good CRM with a fatal flaw" April 13, 2016 3.5 Pros I love the LinkedIn integration page built right into the candidates profile. Also the interface is laid out very nicely, and the software is intuitive and easy to use once the initial learning process is accomplished. Cons The fatal flaw of iCIMS is the emailing. Whenever you send an email, it comes from an iCIMS email address with a long string of random numbers and letters, e.g. networksearch-14kls-5l6l@agents.icims.com. This is not ok! We can't have our candidates receiving a "personal" email from an address like that. All of the other CRM and ATS systems I've looked into allow the emails to be sent either through your own server or be masked to appear that they came from your personal address. This one flaw makes iCIMS unusable for our firm. Review Source MB Mary B. Staff HR Representative Electrical/Electronic Manufacturing Used the software for: 2+ years ### "iCIMS Talent Platform Review" April 14, 2017 5.0 We are very pleased with the functionality and ease of use of your product. Review Source SM Shelly M. Sr Recruiter Retail Used the software for: 6-12 months ### "User Friendly " April 17, 2019 4.0 Great experience Pros It’s very easy to maneuver through out the system Cons Maybe too many clicks in some workflow Some short cuts could be beneficial Review Source Response from iCIMS April 30, 2019 Thanks for the positive review Shelly! JR Jeanette R. Admin./Recruiter Used the software for: 6-12 months ### "Quick set-up and easy to use" March 30, 2018 4.0 Pros I can set up campaigns quickly and start using them right away Having the ability to use multiple campaigns to a big plus Cons I would like to look back at text I sent out immediately just to make sure I have sent it out. We work in a very fast paced environment and sometimes need to double check Review Source Response from iCIMS April 10, 2018 Thanks for the feedback Jeanette! We'll look into immediate confirmation of sent texts. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.