# iCIMS Hire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iCIMS Hire the right Applicant Tracking solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93248/iCIMS-Recruit/reviews --- iCIMS Hire 4.3 (824) [View alternatives](https://www.capterra.com/p/93248/iCIMS-Recruit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 1st, 2026 # Reviews of iCIMS Hire Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews Streamlined recruitment automation 88% positive reviews out of 111 Most users report recruiting is simplified, customizable, and improves candidate pipeline visibility and communication. Monica M HR Generalist, 201 - 500 employees. "Hire has been a strong recruitment platform for managing our hiring process end-to-end." Complex and restrictive reporting 41% negative reviews out of 90 Some reviewers find reporting difficult to use, lacking customization, advanced filters, and intuitive export options. Flexible for diverse company sizes 87% positive reviews out of 39 Most reviewers indicate company size suitability supports both growing and large organizations with scalable features. High and incremental pricing 57% negative reviews out of 58 Some reviewers describe pricing as expensive, with frequent extra charges for upgrades, integrations, and additional features. Comprehensive talent management tools 96% positive reviews out of 28 Most reviewers describe talent management as efficient, scalable, and effective for handling high-volume hiring needs. Limited candidate search capabilities 51% negative reviews out of 47 Some users report search functionality is basic, confusing, and lacks advanced filtering for large resume databases. ## Showing most helpful reviews Showing 1-25 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bruce S. Recruitment Professional Staffing and Recruiting Used the software for: 6-12 months ### "Best in the Market for every feature you need" August 5, 2022 5.0 It has been a great experience overall using ICIMs as it covers the Recruitment Lifecycle at one place. Pros ICIMS is a very simple tool to use and we can access all the features with relevant ease with a few simple steps. Cons Using ICIMS when multiple tabs are opened at the same time the ICIMS responds very slow. Review Source GA Gabriel A. Assistant Branch Leader Building Materials Used the software for: 6-12 months ### "Less Clunky Faster Searches " September 27, 2024 4.0 I definitely love how fast searches are and the interface is less convoluted than our previous software. Pros It’s definitely not as clunky as our previous tracking system and it’s much more responsive after initial login Cons It could just be the version we have, but having a few more options for search for internal candidates (ex. Exclude reqs that have already been applied to) Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) It was time to upgrade and make the move to a less clunky ATS Review Source AA Alex A. Talent Acquisition Manager Computer Software Used the software for: 2+ years ### "Just an OK ATS" May 9, 2024 2.0 My team and I used iCIMS for 8+ years and ended up switching to another ATS that suited our needs better and was feature rich (without an extra cost). I think iCIMS is an average ATS but if you are looking for a feature rich ATS with automation and easier integrations, look elsewhere. Pros iCIMS integrates with many other recruitment tools (at a cost so watch out for that). Additionally, the look of your posting can be quite customized and you can also add images so the flexibility in this area is appreciated. Cons When comparing iCIMS to other ATS they seem behind the ball when it comes to industry standard features. If you want anything above the basic set up, there is a cost to implement it and that could easily add up, whereas other ATS have those features built right in. You also don't have much control over the settings, you need to fill out a ticket for every little change which can get tedious and sometimes a nuisance for smaller changes. Review Source JB Jason B. Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Why Recruiters love iCIMS Talent Cloud" February 7, 2023 5.0 Customizable workflows: iCIMS offers customizable workflows and approvals, allowing organizations to tailor the recruitment process to their specific needs.Improved efficiency: The platform automates many manual tasks, such as resume parsing, and eliminates the need for manual data entry, which saves time and reduces errors.Reporting and analytics: iCIMS provides detailed reports and analytics on recruitment metrics, enabling organizations to make data-driven decisions about their hiring process.Integration with other systems: iCIMS integrates with a range of other systems, such as applicant tracking systems, HR information systems, and candidate relationship management systems.Mobile accessibility: iCIMS Talent Cloud is mobile-friendly, allowing recruiters and hiring managers to access the platform from anywhere, at any time. Pros iCIMS Talent Cloud is a cloud-based recruitment platform that offers several benefits, including:Scalability: iCIMS can handle large volumes of job postings, resumes, and candidate data.User-friendly interface: The platform has a user-friendly interface that makes it easy for recruiters and hiring managers to use. Cons Like any technology, iCIMS Talent Cloud has its own set of drawbacks or limitations, including:Cost: iCIMS Talent Cloud can be expensive, especially for organizations with limited budgets.Complex setup: Implementing iCIMS Talent Cloud can be complex and time-consuming, requiring technical expertise and resources.User adoption: Getting all users to adopt the platform and use it consistently can be a challenge, especially if they are used to traditional recruitment methods.Limited customization options: While iCIMS Talent Cloud offers some customization options, some users may find the platform to be inflexible and unable to meet their specific needs.Technical issues: As with any technology, iCIMS Talent Cloud may experience technical issues that can disrupt the recruitment process and cause frustration for users.User experience: Some users may find the user interface to be confusing or difficult to navigate, especially if they are not familiar with cloud-based recruitment platforms. Switched from [Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) We switched because iCIMS had much better reporting and analytics and it offers more robust reporting and analytics capabilities, enabling us to make data-driven decisions and track performance more effectively. Review Source RS Rita S. HR Information Analyst Hospitality Used the software for: 2+ years ### "Basic Review" September 17, 2019 5.0 several integrations - more efficiencies in managing candidates and jobs. the system has grown with us since 2010 and we continue to add Pros Alot - it is very intuitive and System Config being able to do much of what we need to do on our own and / or use that to figure out what we might need assistance with. the test site and being able to easily move new configs to production. the ability to integrate with other products so easily. User Group configuration, permissions are easy to set. Cons a very micro response but not having the ability to report on before and after field values. this was discussed in 13 or 14 and still not available. some of the reporting is limited and not being able to compare some statuses to current date would be nice Reason for choosing iCIMS Hire the ability to meet our needs, ensure us we would be able to make the product work for us without having to be too custom Switched from [BrassRing](https://www.capterra.com/p/10003158/Infinite-Talent/) It was a great product but we reached a point we had customized so much we had outgrown the product Review Source Response from iCIMS October 11, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. BL Brandi L. Human Capital Intelligence Specialist Paper & Forest Products Used the software for: 2+ years ### "Great solution for a large company" August 27, 2019 3.0 We have been able to work with the software ok. There is a bit of a clunky feel to it sometimes especially when reporting, going through the various candidate phases /bins, etc. Pros I like that it has visuals and dashboards for various roles. The best feature is being able to login as a user to see what they see. That is fantastic! Cons It is a bit too much and too configurable for our size company (approx 720 ees). I don't like how the reports are really a search. I don't like how iCIMS support doesn't work with us regarding best practices. I think that should be a main focus so that iCIMS is always researching what the best practices are so they can pass along the info to their customers. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reason for choosing iCIMS Hire UltiPro at the time was a bit clunky and not user-friendly. Review Source Response from iCIMS October 11, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. RP Rebecca P. Talent Acquisition Manager Hospitality Used the software for: 2+ years ### "ATS that has great value" November 1, 2019 5.0 We first chose this software because it was more competitive and more user friendly than our previous ATS. As the years have past, the customizable features to make it work for any industry and the reporting capability is why we have continued to renew. The Help Desk team is extremely responsive and don't make you feel stupid for asking a question. Pros We like the ease of use for job seekers, administrators and Hiring Managers. The customer service in the Help desk is excellent as well. Cons The reporting is so robust, it can be daunting to figure it out. Once you get the hang of it, you realize the possibilities are endless. Alternatives considered [SilkStart MultiChapter](https://www.capterra.com/p/122491/SilkStart/) Reason for choosing iCIMS Hire Best value for the cost. The other options were more expensive and didn't allow the flexibility at the time. Switched from [Jobvite](https://www.capterra.com/p/109268/Jobvite/) Most value for the cost. Review Source JS Jennifer S. Recruiter Medical Practice Used the software for: 2+ years ### "ICIMS makes recruiting exciting!" October 16, 2019 5.0 Pros ICIMS is always one step ahead of current recruiting trends! Always enhancing existing products to further engage new candidates. Continuing to roll out new products to simplify the experience for recruiters and hiring managers. Cons Lots of clicks to get from job search to career portal. Alternatives considered [Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) Reason for choosing iCIMS Hire Better option for TA and hiring manager workflow. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Loooking for something with a spectacular candidate experience. Review Source FM Fatima M. Talent Acquisition Partner Oil & Energy Used the software for: 1-2 years ### "My Opinion" August 12, 2019 4.0 Positive Pros Functionality of Iforms Notification on status updates Reporting Cons Inability of workflows to work with each other Limitations regarding employee referrals User Admin restrictions Reason for choosing iCIMS Hire Was promised a system that could adhere to our recruitment needs. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Better candidate experience and more efficient applicant tracking system Review Source Response from iCIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. Mehdi S. Recruitment Specialist Staffing and Recruiting Used the software for: 2+ years ### "One of the best ATS in the market." August 30, 2022 5.0 It has been a great experience using this tool and it helps very well in tracking full cycle recruitment. Pros It is a very easy and reliable tool to use for full-cycle recruitment and it helps to track the status of the candidates at every step. Cons Sometimes if you open a few tabs this software becomes a little sluggish and there are some backend issues as well. Review Source LP Lisa P. VP, Talent Systems Manager Management Consulting Used the software for: 2+ years ### "iCIMS - great software (flexible/configurable) and solutions-oriented support" July 13, 2017 5.0 Pros Very configurable to meet our needs Consistency across features/modules makes learning more intuitive Excellent, dedicated, consultative account management and tech support Great partners who help me to find solutions to system/business problems New release enhancements show they do listen to customers' voices Cons Realistically, there are things I wish iCIMS could do that it can't yet; fortunately their teams are solution-oriented and work with me to find a way to accomplish what I want to do within the system. Review Source JJ Jody J. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "Icims for hiring " January 23, 2022 5.0 Overall I would recommend this product. Some of the tabs are less intuitive but it certainly meets the needs of my department. Pros I’d like that the software sends me timely emails with Updates regarding each applicant. The emails go from the recruiter to myself and then also to the applicant when appropriate. Cons I am off and on the go and have not found a mobile application for this. Hiring managers need to have the flexibility to utilize their smart phone for on the go hiring and résumé review. Review Source VF Vicki F. Director of Administration Human Resources Used the software for: 2+ years ### "iCIMS Saves Time & Money" September 4, 2020 5.0 Our overall experience is very positive. We love the configurability of the product so that we can make it unique for our business model. Their support team is fantastic. Pros Before we starting using the iCIMS applicant tracking system, we were doing everything by hand. Reports included. Our candidates were annoyed because we had no way to maintain a profile with their information, and so they would have to send us a resume and fill out an application every time they applied for one of the positions for which we were sourcing. Everything was laboriously saved in a Dropbox folder for our clients. Now everything is automated, our client have candidate materials at their fingertips, and we are far more efficient, Cons The learning curve to get up and running if you have not used an applicant tracking software is pretty steep. Anyone on your integration team needs to be able to devote a large amount of time to work with the iCIMS team to get everything set up. And the resume parsing is not the best. Reason for choosing iCIMS Hire We felt it would be the most usable for the way we do business. Review Source PI Prasad I. Client Partner Computer & Network Security Used the software for: 6-12 months ### "ICIMS Talent Review" May 13, 2024 3.0 too extensive process of implementation, too long a cycle to implement Pros GUI and functionality seems good for full time Cons not suitable for contract staffing and temp staffing firms Switched from [HireCraft](https://www.capterra.com/p/80128/HireCraft/) wanted better functionality and ease of use Review Source JF Jacob F. Store Manager Retail Used the software for: 2+ years ### "A software that I will celebrate forever." September 17, 2023 5.0 Try this software. It is easy to use and very flexible for customization. Nice. Pros It is my pleasure to talk about this software. It has kept everything on the reach from anywhere, anytime. It's management skills is satisfying and commendable. It is very easy to use and passionately designed to give control and power. Try it. Cons Really cool and responsible. iCIMS Talent Cloud is perfect. It delivers excellently well. Very flexible and versatile. Am glad. Review Source WT Weronika T. Manager Furniture Used the software for: 1-2 years ### "iCIMS Talent Cloud" May 27, 2023 5.0 My experience with iCIMS Talent Cloud has been positive, as it provided a comprehensive and user-friendly solution for managing the recruitment process. While there were limitations in customization and reporting, it greatly facilitated our talent acquisition efforts and improved our overall hiring efficiency. Pros One aspect I liked most about iCIMS Talent Cloud was its comprehensive suite of talent acquisition tools, which facilitated end-to-end recruitment processes. The platform's robust applicant tracking system and intuitive user interface made it easy to manage job postings, track candidate progress, and collaborate with hiring teams effectively. Cons One drawback I experienced with iCIMS Talent Cloud was the limited flexibility in customization options for certain aspects of the platform, such as the candidate portal or application forms. Additionally, the reporting and analytics features could have been more advanced, providing deeper insights into recruitment metrics and trends. Review Source MS Megan S. Human Resources Coordinator Environmental Services Used the software for: 2+ years ### "Great tool for customization" March 12, 2019 4.0 Pros iCIMS is highly customizable, which they will tell you themselves but they truly aren't kidding. We have been able to automate many of our recruiting and onboarding processes, which in turn has given time back to not only our corporate group but operations staff as well. As an iCIMS administrator, I love that I am able to make configuration changes myself, independent of iCIMS Customer Support, for a huge variety of functions. When there's a change that I don't know how to make, the Customer Support team will walk me through the steps so that I am empowered to make the change in the future. In instances where iCIMS Customer Support is required to make adjustments, due to limited administrator permissions, they are quick and responsive, ensuring little to no downtime. Cons The reporting function is not very intuitive or user friendly in the beginning. As you become more familiar with the software the reporting function becomes easier to use and is quite powerful but there is definitely a learning curve. Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review, Megan! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you and your organization. VR Verified Reviewer Systems Manager/NurseTrack and Youth Outreach Coordinator Hospital & Health Care Used the software for: 2+ years ### "iCIMS Recruit Great ATS for Healthcare Corporations" February 12, 2019 5.0 Great software that I would highly recommend to anyone exploring adding this type of system within their organization. Pros Ease of use and allows you to get to where you need within the system with minimal clicks which means a lot when you have multiple positions to fill and candidates to contact. I like being able to drill down to what I need within the system via a search as well. Cons The reporting piece is still not where we need it to be. With how our corporation works we need to build out specialized reports. At this time we are still unable to do so (4 years in) Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review ! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. LCS Lady Ciena S. Recruiter Human Resources Used the software for: 1-2 years ### "A Simple ATS To Use " December 20, 2022 5.0 By far, it's a good ATS. Is it the best in the market? No, but it does the job. Pros From the title of this review, it's a simple tool that a recruiter could use. It's easy to understand as well. Although, there could be some improvements to it. Cons When it comes to generating reports, there are plenty of things that we can improve on. I hope the developers could look into it. Review Source VR Verified Reviewer Talent Acquisition Specialist Retail Used the software for: 2+ years ### "iCIMS has been the most customizable ATS i've used" January 22, 2018 4.0 I got my start in HR analytics. Pros Reporting and dashboard Customization is best in class Reporting Speed, output, and scheduling are excellent Customer Service team will rarely ever give up regardless of task difficulty Cons Lack of advanced filtering/reporting options A funnel feature Graphic dashboard option should be customizable Should be able to merge search results. (if i use a person search based on a recruiter workflow criteria, i get too many duplicates with recruiting search) More flexible any/all search conditions Easier to search recruiting workflow history Safe merging person profiles Review Source VR Verified Reviewer Recruiting Manager Construction Used the software for: 2+ years ### "iCIMS is a great product" February 20, 2019 5.0 Pros We interviewed a lot of software companies when we chose iCIMS so many years ago. It was certainly the right decision, and we have not regretted it. iCIMS is user-friendly, visually appealing, and intuitive to use. Cons No ATS is perfect. There are a few features that I'd like to see iCIMS have that they don't YET. But over the years, we've asked for things and offered ideas, and they truly listen. The features that aren't available yet, I'm hopeful will come soon. Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. SG Suzanne G. HR Manager Architecture & Planning Used the software for: 1-2 years ### "Intuitive and to Easy to Use " March 8, 2019 5.0 Overall this program has significantly simplified our process of screening candidates and moving them through the hiring process, which continues to improve as we learn the system. Customer service is excellent. Implementation went pretty smoothly, but if you are connecting to your HRIS, that adds a complicating layer depending on the vendor. I am happy with the product 15 months post implementation. Pros iCIMS was a big improvement for us over the previous recruiting program we used as part of our HRIS primarily due to ease of use and reduced time in our screening process. The layout is clean and easy to read, and once you understand how things are organized, it is simple to navigate the software. We use the onboarding feature, which has automated that process for us. Customer service has been excellent. Most of the time (99%), they resolve my issue in one brief phone call. Everything is customizable and there are many training resources available to users. Cons The layout of the candidates in "bins" can be a little confusing sometimes. There was a task we were trying to improve and finally found out how to do so but it took a few conversations to figure it out. Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review, Suzanne! Edith S. Corporate Recruiter Hospital & Health Care Used the software for: 1-2 years ### "CAME BACK TO ICIMS" March 22, 2016 5.0 Our HR department used ICIMS for a year and raved about it. Then our company moved to an "all in one" package to connect the functions between billing, payroll, HR and more. During this 2 year period HR simply had a data base of applicants .... not a recruiting tool. We came back to ICIMS specifically for it's ability to match our varied hiring flows, customize requisitions for each facility, hiring manager access, and the ability to capture metrics. Pros \- Truly customizable - Easy set up process - after a few ATS we knew exactly what we wanted - Clean visuals - Intuitive design - easy for new Hiring Manager to learn - Catches duplicate applicants - Search and reporting options are vast! Not limited to a few canned reports. - Ability to capture hiring expenses - Nice addition of Connect to capture passive applicants - Nice integration with Job Target to push our jobs out to job boards - Responsive Help Desk Team - Multiple learning tools (printed guides, videos, web conferences) - Reasonable price - we had been paying more for less functionality and consistent performance problems. Cons NO CONS With this system we have all the basics... plus areas to grow! Review Source Jose W. Recruiter Hospital & Health Care Used the software for: 2+ years ### "Modern Recruitment Communication" April 8, 2019 5.0 TextRecruits customer service is outstanding and the user design is easy! You can organize candidates by job titles and campaigns. An app can be downloaded to your smart device to allow for communication with candidates as needed. We have been able to successfully set up large hiring campaigns and keep candidates updated on where they are in the hiring process. We also use it for orientation and interview reminders by scheduling text to be sent out prior. Overall it has been an important tool to add to our recruiting tool box. Pros It's a web-based system that has a Google extension that allows new candidates to be quickly added without navigating away from your current page. The campaign system is also a positive feature that allows for drip marketing campaigns. Cons I would like to be able to include GIFs into some of our campaigns but this function isn't possible yet. Review Source AH Allison H. Staffing Manager Information Technology and Services Used the software for: 2+ years ### "Sticking with iCIMS" March 13, 2019 4.0 So far, so good. We are sticking around for the long haul! Pros The database allows a lot of opportunity for various recruiting functions, including keeping notes, and updating candidates throughout the process. I like that everything is time stamped, which helps keep track of candidates and when they applied/were submitted. The different bins keep us organized. Cons Not able to store more than 1 resume per profile. The emails that come from iCIMS to external mail boxes look like spam: i.e.: . This makes candidates think it's a spam bot, or because of phishing filters, it makes our emails go to spam folders, making our jobs harder. Review Source Response from iCIMS March 21, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we¿re meeting our customer¿s expectations. Regarding the email issue, I recommend reaching out to your Customer Success Manager to find a solution for this issue. 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