# Page 4 | iCIMS Hire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is iCIMS Hire the right Applicant Tracking solution for you? Explore 821 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93248/iCIMS-Recruit/reviews --- iCIMS Hire 4.3 (821) [View alternatives](https://www.capterra.com/p/93248/iCIMS-Recruit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 4 - Reviews of iCIMS Hire ## Showing most helpful reviews Showing 76-100 of 821 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Simone C. CISUP Director Higher Education Used the software for: 6-12 months ### "Monitoraggio efficiente dei candidati con iCIMS Talent Cloud" March 9, 2023 5.0 Pros Apprezzo l'interfaccia user-friendly di iCIMS Talent Cloud, che consente un facile monitoraggio e gestione dei candidati. Cons Tuttavia, la funzione di ricerca del curriculum potrebbe essere migliorata. Non è compatibile con le stringhe booleane, rendendo difficile la ricerca di candidati specifici Review Source Alexandra N. Team Lead Staffing and Recruiting Used the software for: 2+ years ### "Over all good product- but not user friendly " March 28, 2019 3.0 Pros You can build a lot of specific reports from scratch and alter the data to suit your needs Cons You need to have a lot of previous knowledge on how to build reports and it takes a while to build. It's not user friendly unless you have a background in data it can take a while. to get used to it. Review Source Response from iCIMS June 20, 2019 Thank you for posting your feedback and bringing this to our attention. Your business means a lot to us, so if you'd like to continue this conversation, please don't hesitate to reach out to your customer success manager. AH Amy H. Director of Human Resources Retail Used the software for: 6-12 months ### "ICIMS Recruit Review" March 15, 2019 5.0 Our experience with ICIMS has been exceptional. It is easy to use and intuitive. The functionality is robust and ICIMS has created a tremendous product. You do it well! Our implementation process was smooth. We didn't really have any issues. Those that we did were very minor and ur implementation specialist helped us through them. I would have liked to have more training as an administrator (on the backside/set up side of the system). I didn't feel there was much training in terms of how to make necessary changes after the system was up and running. We have a phenomenal HCM administrator on our team and she has been able to pick up and learn the backside. Partnering with ICIMS has been a great experience. We also partnered with Verified First to be the first customer with an API between ICIMS and Verified First. It has created so many efficiencies to have the API and the flow of information back and forth between the two system. We are very pleased! We look forward to a long relationship with ICIMS! Pros ICIMS has a fantastic support team. They are extremely knowledgeable and helpful. The software is extremely robust and has tremendous functionality. Cons The report writing has been a little bit difficult to catch on to. Review Source Response from iCIMS March 21, 2019 Thank you for taking the time to leave a review, Amy! We enjoy reading positive feedback and welcome constructive criticism to ensure we¿re meeting our customer¿s expectations. SOM Sean Oliver M. Director of Talent Acquisition Real Estate Used the software for: 2+ years ### "A robust, affordable ATS tool that punches well above its weight" March 12, 2019 4.0 ICIMS has allowed us to automate the full recruitment cycle from requisition through to on-boarding. Its powerful abilities to advertise jobs on various job boards has significantly reduced our overall job advertising spend, in addition to this, we've greatly reduced our dependency on external recruitment agencies as ICIMS job posts has the ability to capture the most "passive" of candidate. The power of social media has everyone looking for better job opportunities. Pros We love how flexible it is, it can be molded into whatever recruitment steps/process that your department/company decides on. The customer support is second to none. Cons Recent updates only cater to US market, what about the rest of us poor souls scattered all over the globe ? Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review, Sean! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. I¿ll share your feedback with the teams within iCIMS that will benefit from reading your thoughts. AM Alex M. Asst. Dir. Of OD and Talent Acquisition Non-Profit Organization Management Used the software for: 1-2 years ### "Highly configurable, A+ Support" June 20, 2019 5.0 Couldn't be happier! Highly recommended. Pros The tech support and customer service at iCIMS is absolutely top-notch. I call in almost every day during these first six months after roll-out, which has been critical for our success. Cons The configurability allows us, for better or worse, to accommodate every possible scenario..which means standardizing processes is "too" possible. Not really a con...the only other thing is getting recruiting workflow and onboarding workflows to talk to each other on reporting. Reason for choosing iCIMS Hire Customer reviews, promise of high quality tech support, position and reputation in the market, configurability, association with Google. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was very limited. Review Source Response from iCIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. VR Verified Reviewer Sourcing Strategist Hospital & Health Care Used the software for: 2+ years ### "iCIMS Recruit Review" March 13, 2019 4.0 I have been working with iCIMS for four years and have worked with a number of other ATS. iCIMS is by far my favorite. The reporting feature is powerful and incredibly informative. I love the friendly culture of the iCIMS support. The configurability to what our company needs is also important. I have worked with iCIMS in two different companies and seeing how it is able to be changed to fit our needs has been really helpful. Pros I love the ease of use of this platform. I also love the support from iCIMS we receive. Any question I submit a ticket for, I get a response that is both informative but allows me to learn the reasoning behind some things and how to navigate it on my own. Cons Some of the features are not as robust as others. For example, our organization needs a centralized event registration page where we can screen, status, and track candidates coming to our events but the events function only tracks registration. Review Source VR Verified Reviewer Vice President, Talent and Development Used the software for: 2+ years ### "iCIMS is our corporate applicant tracking suite and we have used for the last 2 years." December 12, 2017 4.0 Ease of applicant flow, consistency, integration of assessments and all onboarding documents Pros Lots of functionality that supports the entire sourcing, recruiting and onboarding process. Allow access from multiple perspectives and follow the flow of candidates throughout the lifecycle. Especially like the on pre-hire/onboarding tools. Cons It is not as intuitive to use, especially for hiring managers. Additional training and more intuitive approach would be helpful. Review Source VR Verified Reviewer Evaluation Faculty, Business & Integrated Healthcare Management Higher Education Used the software for: 2+ years ### "Great ATS at a great value" May 12, 2018 5.0 Effective candidate management Pros This product is reasonably priced and is well worth it. The program is highly customizable and the reporting and auto reminder features are great. Being able to set up position approvals and auto reports to be emailed out are a bonus! Cons While most things can be customized, some features cannot be customized. Every now and then, the help desk is not familiar with how to set up the program to meet all of our needs. Review Source VR Verified Reviewer Talent Acquisition Coordinator Used the software for: 1-2 years ### "My experience with iCIMS is very pleasant." February 6, 2018 4.0 This system helps house all our talent for the projects my company is working on. It's useful and easily accessed anywhere, which is very important as we have many remote employees on our team. Pros I enjoy the customer service help desk and how the representatives are very knowledgeable and patient. In addition, the layout of the iCIMS platform is very user-friendly. For instance, reports can be found in the "reporting center". Cons My company requires a lot of customization and iCIMS can't offer a lot of options. For instance, iForms have somewhat of a rigid format that make it a bit difficult to customize to better fit our company. Review Source TK Tari K. Recruiting Manager Retail Used the software for: 2+ years ### "Robust Tool" March 6, 2019 5.0 Overall our experince with iCims has been great. We continue to utilize the platform more and more in our recruiting process, from all digital applications to texting our candidiates. I look forward to more opportunities to develop and grow with the program. Pros I like that iCims has so many possibilities. It is very robust and customizable so it is easy to adabt it to your own process. iCims is continually updating and evolving so that the systemy continues to improve with no additional costs. Cons iCims takes some effort to learn. Becasue it has so many capabilities, what you want is not always right in front of you. You must continue to learn the program and the toools available. However, technical supprt is always nearby to help. Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review, Tari! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. JL Jonathan L. Director of Talent Acquisition Hospital & Health Care Used the software for: 6-12 months ### "iCims - great ATS for recruiting and for data tracking for Talent Acquisition Leaders" March 13, 2019 4.0 As a talent acquisition leader I can say that I am very pleased with the overall experience especially for what icims allows you to do in terms of data analytics and measuring KPI's. Overall, their technical support team is helpful and easy to get on the phone, more so than other ATS systems I have used in the past. Pros \-Designing workflows that meet the needs of my company -Data analytics and measuring KPI's -Customer Success Team Support Cons iCims offer letters are more difficult to use and customize than other ATS systems I have used. They are working to improve this, but did so by launching a separate product that costs more money. I understand the need to add products and create account upselling opportunities, I don't fault them for that, but do feel that the offer portal should have been an upgrade and optimization to the current product rather than an upselling opportunity. I should note that besides this, I am very pleased with the product. Review Source Response from iCIMS March 21, 2019 Thank you for taking the time to leave a review, Jonathan! We enjoy reading positive feedback and welcome constructive criticism to ensure we're meeting our customer¿s expectations. I¿ll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. CY Christina Y. HR Employment Manager Non-Profit Organization Management Used the software for: 2+ years ### "BEST APPLICANT TRACKING SYSTEM ON THE MARKET...AND I KNOW!" March 15, 2019 5.0 We have saved HUNDREDS of man-power hours by automating our all archaic system. We attract more candidates because it is an on-line system. Paper applicants are old news If you want to attract the new employee of the 21st century you need to be online. Pros It allows me to automate confirms and emails so all applicants get feedback. I can create templates for frequently used messages, job postings, etc. I attract more applicants with the job aggregates that sweep our postings out onto the web. Honestly, I could go ON AND ON. I love this software. Cons It is a little pricey for our size and non-profit status, but so far we have been able to keep it since I have been able to justify how much time it saves us and personnel costs. Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review, Christina! We work hard to meet expectations like yours, and we¿re happy to hear we hit the mark for you and your organization. Abbe P. HR Generalist Wholesale Used the software for: 2+ years ### "Customize to fit your needs" July 19, 2019 4.0 We have been able to manage our high volume recruiting. We needed to key information from candidates and this product allowed us to report on that. Pros You can tailor this product to fit your needs. Cons It's not intuitive. I could never figure out how to create a dashboard that gave me worthwhile information. Reason for choosing iCIMS Hire Customization it allowed Review Source Response from iCIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. Lindsey Raye P. Email Marketing Specialist Information Technology and Services Used the software for: 2+ years ### "Seamless as a job seeker those far " February 15, 2024 5.0 Pros It was easy to be able to create your profile to save your information and show you your application in the review process a lot of times Cons Didn’t take advantage of all the perks.. Review Source Melissa P. Talent Acquisition Manager Used the software for: 2+ years ### "Hands down the best applicant tracking system out there. Easy of use & functionality are amazing. " January 16, 2018 5.0 Being able to customize the software to meet our needs and the ability to create different dashboards for people within the company. Pros The ability to customize the system to meet your companies needs. We have implemented Hiring Manager portals and integrated with one of their partner background and drug screen companies. Cons The reporting system can be a little tricky at first when creating them but you start to get the hang of it. Review Source AI Amara I. Technical Sourcing Recruiter Information Technology and Services Used the software for: 1-2 years ### "Sourcing on iCIMS" January 6, 2023 5.0 Pros iCIMS gives you the opportunity to boolean search into the database and with that you can efficiently utilize the large pool of candidates that seat there for months. Cons No con at the moment. iCIMS is perfect, especially for a large organization Review Source VM Victoria M. HR Development and Recruitment Mktg. Mgmt. Automotive Used the software for: 2+ years ### "iCIMS Review" September 12, 2019 4.0 iCIMS Recruit helps with a process by which to draw candidates as well as process them through the hiring system for our managers equally and fairly. Pros It provides a system to process our candidates through the recruitment, interview and background process more smoothly for our 100+ Hiring Managers. It also makes is easier to advertise our postings through iCIMS' partnerships. Additionally, iCIMS partnerships provide a great starting place as a reference when choosing additional vendors to link with the system. Cons The system as a whole, as an administrator - including pulling reports - takes some additional knowledge and background to 'self-customize'. Not as 'user friendly' - Review Source Response from iCIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. EE Erin E. Human Resources Generalist II Financial Services Used the software for: 2+ years ### "iCIMS Status Review" July 16, 2019 4.0 Overall we are very happy with iCIMS for our recruiting needs. Pros One of the top features of iCIMS for a company's ATS are the statuses you can use during the recruitment process. Whether you use pre-made statuses, or create your own, it works as a wonderful way to organize candidates in a job posting to where they're at, or where you're at, in the hiring process. Different statuses can also be used to integrate with other software and "kick off" actions outside of the system itself - for example, a video interview or a credit check authorization form. The use of statuses really helped our team streamline the recruitment process, with any open position we were working on. Cons The reporting feature with iCIMS is not the most user-friendly set up. It is very customizable, and you can save past reports for future use, but the set up itself is not the most intuitive software, so you have to really go through piece by piece to make sure you're setting up a report for the information you're looking for. Review Source Rena B. Director of Talent Used the software for: 2+ years ### "Great experience low pressure" January 25, 2018 5.0 It was a pain Pros Very valuable to have some my ability to customize as an administrator. Not have to request that change be made by someone outside of the organization for every tweak is amazing Cons Reporting is not a flexible as Id like to report metrics for my organization the way my management would like to see it. Reporting is not as intuitive as the other aspects of the system. Review Source Ryan P. Supervisor of Cadet Engagement Airlines/Aviation Used the software for: 2+ years ### "An Excellent ATS" March 8, 2019 4.0 Pros I like that our requisitions and previous candidates are stored in our system or compliance purposes. It has been a great tool for reviewing applications and candidate resumes. Cons I feel that the system logs one out fairly quickly and unnecessarily Review Source Response from iCIMS March 21, 2019 Thank you so much for your positive feedback and for taking the time to post this review. It's our customers who allow us to constantly improve the way we do business! VR Verified Reviewer Recruitment Manager Hospital & Health Care Used the software for: 1-2 years ### "iCIMS is the BEST!" August 30, 2018 5.0 Pros I really like to make a software work for my organization's individual needs and iCIMS is completely flexible to configure how I need it, which was very little because it was already set up with best practices. Customer Service always comes through, and sometimes exceeds my expectations. Also, it was the easiest implementation we have had with HRIS software. Cons There are a few other things that we would like for iCIMS to manage for us :) But we understand that their niche is ATS so we will be patient until they expand... Review Source TC Tiffany C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "iCIMS for Recruiting " March 4, 2023 4.0 Pros It’s very helpful to be able to search candidates in a specific way and iCIMS does a good job facilitating that Cons Some features are outdated however I have seen favorable updates recently Review Source VR Verified Reviewer Recruitment Manager Staffing and Recruiting Used the software for: 1-2 years ### "Best VMS" August 22, 2018 5.0 This helps us keep a track of all our recruiting activity where we can evaluate a recruiter performance, keep a track of the submissions, interviews and workforce. Pros I have worked on this for years now and this is the portal we used for our regular work. Starting for fetching the requirements to making submissions, creating interviews, confirmations and starts. It's a wonderful tool. Cons As we got a chance to use this from the client side, we haven't explored much to give you the disadvantages but as per my usage, its pretty good one and user friendly. Review Source VR Verified Reviewer Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Awesome ATS! " July 17, 2019 4.0 Pros Icims is one of the best ATS that Ive used. It's like all in one platform. You can trqck candidates, job post, interview, etc. It's user friendly. It is not complicated to use compare to other platform that Ive tried. I love the appearance of the system itself. Cons It's hard to generate or get the data that you need for analysis. It took us time to know where to get the exact data that we need. Review Source Response from iCIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. II Ibrahim I. HRIS Manager Non-Profit Organization Management Used the software for: 2+ years ### "iCIMS" March 18, 2019 5.0 We are using all iCIMS products - Connect, Recruit and Onboard and we the system meets all of our recruiting and onboarding requirements. For our system admins, iCIMS is extremely configurable and easy to create customs to meet different recruiting needs (ie. create new custom fields, sections and pages, or create a custom actions/workflow.) Most importantly, all custom fields are available/visible in the reporting console for reporting/data export. Pros \- Configuration flexibility for Admins. - Lots of configurable features available. Cons Software doesn't have built in BI reporting capability for advanced reporting. Review Source Similar Products Featured