Bluebird Auto Rental Systems

RentWorks


4.5 / 5
118 reviews

Who Uses This Software?

Car rental companies looking to manage their fleet and track their revenue can benefit from RentWorks. The Rate Management and incremental sales features can even help generate more revenue.


Average Ratings

118 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $995.00/one-time
  • Pricing Details
    Pricing is based on number of concurrent users and add-on modules.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Bluebird Auto Rental Systems
  • www.barsnet.com
  • Founded 1993
  • United States

About RentWorks

Are you looking for comprehensive software to manage your vehicle rental company? Offered via the Web or On-Premises, RentWorks is the premier software used by franchisees and independents with a substantial fleet size and transaction volume. Additional modules include website reservations,credit card processing via chip & PIN, accident tracking, and accounting interfaces.


RentWorks Features

  • Billing & Invoicing
  • Fines Management
  • Fleet Management
  • Quotes / Estimates
  • Rate Tables
  • Reservations Management
  • Split Billing
  • Vehicle Tracking

RentWorks Reviews Recently Reviewed!


Over a decade with good results.

Dec 11, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The price is right. The reporting engine is good and the fleet management features work well for our needs across 3 locations. We've been working with their web API for a while and with any luck, we'll have online reservations working through our website soon. (They also have a turn-key web reservation system available if you don't need extensive customization.) As the software is under constant development, there is a chance to have your feedback lead to actual changes in upcoming software releases (to the extent your requests are in line with their development goals).

Cons: User interface design is a frustratingly low priority. If a feature can technically be said to "work," it won't typically merit the additional development time to integrate it cleanly. The whole interface is designed at a fixed 1024x768 resolution (the same resolution supported by my IBM PS/2 back in 1994) which feels pretty inefficient, requiring simple tasks (eg. checking out a car) to be broken into 6 or more screens that need to be tabbed back and forth between. The print engine is ancient and horrible in every way conceivable. There is no simple installer package, so software installs are unnecessarily complicated and error-prone enough that the company suggests having their customer support log in remotely to install the web client on each computer themselves for a cost.

Overall: We've been using RentWorks for over a decade and it handles all of our automotive rental contracts, and many aspects of our fleet management and offers great reporting. The interface feels out of date and the workflow is sometimes unintuitive or convoluted, but the customer service reps are good at walking us through how to most effectively work with it when we have questions. Integrated credit card processing is available (through Element/Vantiv), which saves the work of running separate credit card terminals and simplifies PCI compliance and tokenization of cards so that additional charges/credits can be easily processed when vehicles are returned or extended. Updates are released once a year or more, usually with bug fixes and some new features. We evaluate the various software options every couple years and keep finding RentWorks to be the best value and fit for our operations.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Andrew ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

RentWorks does it all.

Dec 09, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It handles everything when it comes to car rentals. You don't need a separate program for tracking damages and claims, or repairs.

There is a report for just about anything you could think of.

Cons: It doesnt maximize the window.

Overall: My company has been using Rent Works for as long as I can remember. They tried a couple other programs, and kept switching, unsatisfied with them until they found RentWorks.

RentWorks makes things so simple. Booking and scheduling rentals, damages and repairs, billing. It handles everything you need to run a car rental company.

Their support staff are top notch. Put in a support ticket, and someone is usually on the phone with you within 10 minutes taking care of your problem.

There is a bit of a learning curve with RentWorks, which is to be expected from such a powerful program, but the great thing is they offer excellent training, online, and in person.

I doubt you'll ever find a better solution for car rentals.

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

Hello Chris ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

work with a great group

Dec 16, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: that is friendly

Cons: some camps the permissions are all or nothing and it will be best that allow to make specific permission in some icons

Overall: I like to work with you guy you alway solve most of the problems the only thing that i think that you have to get better if that if a problem can not be solve because is a buck that you put it in a list and try to getted fix in the next update or the closes update because some of the buck remains as that and it seems that no one is getting like a follow of that particular buck. But is really nice to work with a group that always try to solve our problems

Recommendations to other buyers: that for example the setting of the companies can be more friendly in other we can have the setting of rates by car group with coverages more editable

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Elizabeth ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rental Manager

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's Easy, Fast, and can be customized.

Cons: The fact that the Unit # does not show on the payments Screen and that there is no EASY WAY to just go back once you have submitted print.

Overall: Everyone is friendly when you call. The staff has always been helpful in any situation. They have worked w/ me on the easy stuff and they do not make me feel like an idiot on simple fixes. I've stumped them before on troublesome issues and they stuck w/ it until the problem was solved. I would like to give a Big Thank you to the rep in Nashville for always helping me w/ a touch of friendly Southern charm and speaking to me at a level that is easily understood.

Recommendations to other buyers: I could spend all day on advice.... but I don't know that you want to hear it.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Jason ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

better than the rest!

Dec 09, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: that it is all inclusive for every aspect of our business

Cons: sometimes, I have to really search on where or how to run some reports

Overall: Our company has used RentWorks for going on 13 years now. We couldn't be happier with them. The Customer Service is above excellent. It is refreshing to be treated like no matter how big or small your company is, you have value! Also nice that when you call for a problem, they take care of super fast, explain what or why and never make you feel bad for it. I have worked for other companies that have other rental programs and I would never want to go back! Thanks, Bluebird!

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Sabrina ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Excellent Customer Service

Dec 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its flexibility to meet all of our software needs.

Overall: I have been a satisfied Bluebird customer for 20 years. Over these years, I have found their customer service to exceed my expectations. Another thing that makes them a leader in the auto rental software is their commitment to continually update their software. The car rental industry is constantly changing and they stay on top of these changes. They accomplish this by keeping in touch with their customers and listening to our needs and recommendations. I would highly recommend Bluebird Auto Rental Software to anyone in the auto rental industry.

Vendor Response

by Bluebird Auto Rental Systems on September 08, 2017

Hello Michael ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Ease of use

Dec 20, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer support behind it. It has the capabilities to cover many things. Many different types of rental customers can be covered using this software.

Cons: Data entry seems cumbersome. It would be nice if we could hand the customer a tablet or something to do some of the input themselves before hand. The credit card entry seems touchy. The software may be too broad for our little niche. Which is mostly replacement billing.

Split billing is difficult. We don't always know if the bill will be split at the time of check out. So upon check in if we need to modify the contract to a split bill creates a problem when carrying out tax properly.

Overall: Overall good. I feel the ease of use really just based on the user interface can improve. Seems a little out dated.

Vendor Response

by Bluebird Auto Rental Systems on September 10, 2017

Hello Ryan ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Easy / Fast / Helpful

Dec 09, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and train new people to use. Reporting is very efficient and well laid out.

Cons: Wish we were able to view the program "Full Screen".

Overall: I contacted support to get Rentworks installed on another computer and support quickly sent me the link so that I could take care of it myself. When I had a question about the install I was quickly answered by the support rep that originally helped me. She had everything up and running for us very quickly.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Jeff ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Excellent Easy to Use software package

Dec 16, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has every report you may need to operate your business efficiently, and if you need a new one, they can set it up for you.... and it is easy to use.

Cons: So many reports you sometimes have difficulty remembering where to find those reports you need.

Overall: Having used other "big ticket" software packages in the past, it was refreshing to have a comprehensive, easy to use rental software package that was reasonably priced. Team this with extraordinary Customer Service, a CEO who is interested in her customer's experiences, and eager to help with any issues that may develop. And importantly a CEO who is accessible when you wish to speak with her. Great Software, great people.... great partners in business.

Recommendations to other buyers: If you are looking for a reasonably priced software to improve your efficiency, Bluebird is the answer.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Ian ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Great software and better service!

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly, constantly updated to meet consumer demand.

Overall: We have used Bluebird for over 10 years now at our company. As time has progressed they have always been ahead of the game when it came to updates and meeting our need. It's user-friendly software and we couldn't run our business without it. Anytime we have ever had any issues their customer service team has always been top notch as well. I highly recommend Bluebird!

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

Hello Chris ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

RW Overview

Dec 16, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: RW has allowed us to get rid of manual processes in regards to Wizard flowing into our accounting program, which is great. It does still seem to have quite a few glitches which are why I didn't give it 5 stars. The data often gets backlogged and when working in RW and I need to contact support regularly to fix issues. Working with Louise has been great, she is very helpful but when she is gone it can be difficult to find the right person.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Danielle ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Happy user

Dec 09, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Help my business

Cons: Can do better on order procedure like AUTO SAVE after the typing instead of click save. Is time wasting when you forget to click save and customer waiting in front of you.

Overall: So far working well. Support is the best. Always have room for improvement but overall I'm happy. Cannot comment the price because I never have chance to compare. But I don't need to compare anyway.

Recommendations to other buyers: n/a

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

Hello Dan ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rentworks user - St. John's, NL, Canada

Dec 16, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall Rentworks is a good product in terms of productivity and features. I would just like to suggest a couple of minor improvements:

1) Allow a larger window and/or full-screen display. Right now the window has a limited resolution that is not up to the standards of modern LCD monitors. You could fit a lot more information on one screen if it was larger.

2) Improve and streamline the installation process.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Andy ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

MOSTLY GREAT EXPERIENCE

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Mostly great experience. One thing I would add would be tutorials for a new employee. Many positives, though. The ability to contact support and get a quick response has always been appreciated. Several members of the support staff will call me directly when we have issues that can't be resolved with an email. If the fix doesn't correct the problem, they are always quick to follow up.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Grey ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rentworks review from the accounting department

Dec 09, 2016
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Comments: I can't talk about the operations side. In accounting, we use RW for posting revenue, Fleet depreciation, additions, dispositions, accrual and revenue reports. We post depreciation in Rentworks. If you ever want to reverse the posted depreciation, there is no reversal of the posting.

Fleet depreciation has a handful of units that were sold many months/years ago and we have to manually remove them from the Excel download and Bluebird has not been able to clear those units for us.

Accrual report does not work and Bluebird has been working on it for many months but have not heard from them. If a unit has been rented out in the current month and closes on the following month, the report gives one day's less accrual. In our case, the gasoline revenue had overstated revenue, some of them were 200-300% overstated. The resolution is still pending. We have found a different way of doing the accrual which is time-consuming but, at least, the accrual amount is correct.

We use our own accounting software. The revenue is posted into the accounting software. The detailed daily business report does not tie to the summary daily business report in RW and RW wants us to find the reason. I told them that I don't know what the summary report is made of and it is for them to figure it out but have had no response since then.

There is no Revenue report to provide the actually posted revenue along with the taxes.

Each revenue report gives different results. This is the biggest drawback that we have found and it is very frustrating. I hope that Bluebird understands the importance of it. I always find a push back from them.

Vendor Response

by Bluebird Auto Rental Systems on October 27, 2017

Thank you for your input, Tina. As you may know, we have created new reports to meet the requirement for your Accounting Software.

Keep those suggestions coming!

great product. useful tools.

Dec 11, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: great product. helps us to manage fleet and contracts in an all in one system. there are useful tools that help us to run reports that help to maximize efficiency and productivity. the company has great customer service; however, the only draw back to this is that we (given our time zone) have a small window of opportunity to contact support should we experience any issues.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Eugene ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rent works at my office

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reports and ability to see actual revenues split between different class codes

Cons: At first it is a little complicated

Overall: I have been in car rental for 15 years and have used many programs and by far rentworks is the best...may not be the easiest at first but once you get it there's so much you can do on it

Recommendations to other buyers: No

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

Hello Israel ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Review December 2016

Dec 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly

Cons: No cons because we are not using the complete software at our location

Overall: We are using rentworks mainly for the back office to get our monthly reporting. Our front office is using Wizard. Rentworks is more user friendly because you can find contract under the customers name what is not possible in Wizard.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Paulien ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

RDR Car Rental

Dec 09, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to open/close. Lots of reports for anything you need

Cons: Cash receipts. I would rather pull up the contract and pay there.

Overall: Since switching to Blubird we are very happy. The customer service is excellent. They are prompt and curtious . I love working with Bluebird.

Recommendations to other buyers: None..it's great

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

Hello Ellen ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

26 YEARS OUTSTANDING SERVICE

Dec 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Windows platform compatibility with other app & devices are; equifax, verifone, report writer.

Cons: PRINTS RA'S TOO SLOW

Overall: The team continues to provide outstanding product and service! A vital partner in our success for over 25 years!

Recommendations to other buyers: GREAT SERVICE - WORK DIRECTLY WITH THE OWNER !

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Edward ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rentworks Car rental software

Dec 21, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using this software for 15 years. I have looked at alternatives. I have trained many individuals on how to use this program. It keeps all our information up to date, our process running smoothly and the few times there is a problem, the support staff is quick and responsive.

Vendor Response

by Bluebird Auto Rental Systems on September 08, 2017

Hello Ethan! Thank you very much for taking the time to review us. We are very happy that you are pleased with our LoanerTrack Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Weak in some aspects

Dec 10, 2016
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Cons: Not receptive enough to needs of today's needs

Overall: We have been a Bluebird customer for many years. But always feel that advances in the software that will make our business more profitable and up to date are always lacking.

Recommendations to other buyers: I made my requests be known to our rep of Bluebird

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Harry ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

GREAT PROGRAME EASY TO USE THIS SYSTEM

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: EASY TO USE

Cons: ONLY PROBLEM CREDIT CRD PROCESSER

Overall: BEEN A LOYAL CUSTOMER FOR 10 YEARS NOW.STAFF IS GREAT,HAD VERY FEW PROBLEMS

AND THEY TAKE CARE OF IT ASAP.ONLY ISSUE I HAVE NOW IS CREDIT CARD PORVIDER.THAT IS

THE WORST CO.EVER TO DEAL WITH!! (CENPOS)

Recommendations to other buyers: PERFECT

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

Hello Ed ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Great program

Dec 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy use and support

Cons: Interaction with other programs within our company.

Overall: There is always room for improvements but overall Rentworks is a great program that is very user-friendly. The support group is always there to assist you in a timely manner.

Vendor Response

by Bluebird Auto Rental Systems on September 10, 2017

Hello Sandra! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

RentWorks Review

Dec 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: easy to use

Cons: I'm human and I do make mistakes and once you finish out a contract and realize you have made a mistake, there is not a way to go back and correct it. If there is a way to do this, I have not learned it yet.

Overall: I started using RentWorks program for our new rental car business almost 2 yrs. ago. Great program to work with. Very easy to manage. I would recommend this program to anyone. Thank you.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Dee ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Sensible Rental review

Dec 20, 2016
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It has all the features needed to run a successful rental business.

Cons: I want the program to stretch across my whole computer screen.

Overall: There are several issues within my system but that has to do with it being set up by someone else and me coming in later but I have had to call customer service several times to get help and some don't have a clue what I'm talking about and then some are really helpful. It's a good system as long as it's set up properly from the beginning.

Vendor Response

by Bluebird Auto Rental Systems on September 12, 2017

Hello Vanessa ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Note: Having made numerous attempts to contact Vanessa regarding her concerns, she has been totally unresponsive.

Good product

Dec 09, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Bad lag sometimes

Overall: Very good product. Some room for improvement like integration with pictures so me and my staff can send walk around photos directly to the contract.

Recommendations to other buyers: No

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

Hello Quinton ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Nice Product - Needs a few tweaks to be exceptional

Dec 19, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have been using this product for about 10 years now. It works really well for our company. It is definitely a great value for the money. The only downsides we have found that there isn't a manual for when we can't figure out how to use some features, the software doesn't transfer easily from one computer to another. A tech has to remotely install and takes most of a day which ties up two of our computers. This is a big downside to us. If this came in a disk like most programs, that would be a huge improvement to the software. The other negative is the fact that you can't make the program full screen. It is bigger than past versions, but still not full screen which would again, make it a top notch software program.

The ability to customize the rental form at any time is a definite bonus, and it is easy to look up past customers and include notes. It does have the capacity to link renters and their additional drivers, but when you do a new rental, the additional drivers don't automatically pop up, so I'm not sure how that link thing is supposed to work. It would be great if they did automatically pop in the form and could be taken off if not needed.

Vendor Response

by Bluebird Auto Rental Systems on September 10, 2017

Hello Debra! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

This will allow you to have full screen now. Last, we do have an online manual called "RentWorks Wiki"

EASY TO USE

Dec 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: EASY TO USE

CUSTOMER SERVICE IS VERY HELPFUL

EASY TO RUN REPORTS

EASY TO CHECK PEOPLE IN AND OUT OF VEHICLES

Cons: SOMETIMES CANNOT FIND THINGS AS EASY

ALOT OF FOLDERS TO SEARCH IN

GETS A LITTLE CONFUSING AT TIMES

Vendor Response

by Bluebird Auto Rental Systems on December 06, 2017

Thank you so much for your kind words, Theresa!

Don't forget to use the WIKI to help you see what is in all the folders.

Simply click on HELP in the Lower Left, then select RentWorks Wiki in the Upper Left.

Great system

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to work

Overall: I've been using Rent Works for the last 20 year's and had a problem's very easy to work. Customer service is right on point. They return call's within 30 minutes.

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

Hello Nancy ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

RENT A WRECK FRAN / PRICELESS

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: ease of use

Cons: needs to appear larger than it is

Overall: THE EASE OF USE IS THE MOST VALUED FEATURE. REPORTS ARE ACCURATE AND EASY TO TRAIN NEW EMPLOYEES AND FRANCHISEES

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

Hello Penny ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Excellent Customer support

Dec 16, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease of use.

Cons: nothing

Overall: I had an issue with RentWorks functionality and the customer service guided me to the answer within minutes. Keep up the good work.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello David ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Good program

Dec 09, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use

Cons: High cost

Overall: Software has a learning curve, but once you have the basics it's easy to use. Great support people, always friendly and willing to help!

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

Hello Ken ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

RAW /REVIEW

Dec 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: EASE OF USE

Overall: ALTHOUGH WE DON'T MAKE FULL USE OF ALL AREAS OF SYSTEM, WHAT WE USE IS EASY TO MANAGE AND ALL SERVICE CALLS HAVE SOLVED ISSUES WE MAY HAVE ARISE.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Ke ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Great Software

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Not full screen

Overall: We like all the aspects of the software easy to use and train staff. We would like to see full screen and more color codes.

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

HelloWesley ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Best thing that ever since moon landing

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reports

Cons: None

Overall: I have been using rentworks since they were super dos very user freindly best reports best accoynting and claim managment

Recommendations to other buyers: Very satisfied

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Xahi ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Awesome Support

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: None so far

Overall: We have been using Rentworks for about 12 years now. The software and support is great! Our staff find it easy to use.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello James ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Finally a rental software that actually makes upgrades

Dec 10, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Live product with actual changes and updates

Cons: Some of the add-on modules feel more beta than live products

Overall: Having used other software, I cannot express how happy I am that rentworks continues to make tweaks and changes and the very supportive and punctual support team that solves are issues when they arise

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Joshua ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

bluebird review

Dec 16, 2016
4/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: record-keeping

Cons: non-intuitive

Overall: Bluebird is not very intuitive. No ease of use. I completely understand why certain things can't be accessed, but what was so frustrating was speaking to one CSR and having them assist us....then having the same issue and another CSR wouldn't help. It needs to be consistent.

Recommendations to other buyers: be consistent

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Winona ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Gogel Rent-A-Car

Dec 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Bluebird has grown with us our business has grown.

Everyone is very attentive to our needs and assists us in a timely manner.

Vendor Response

by Bluebird Auto Rental Systems on September 08, 2017

Hello Ron! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Small, Specialty Operation

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its' ease of use

Cons: Since I am single license user, when I have a problem it usually takes me DOWN until I can get help

Overall: For a smaller, lower volume company I feel I get the same service as the BIG BOYS in the industry. Every time I need assistance, they are ALWAYS there to lend a hand. As my company grows, they will coming with me as I have no desire to look at any other provider.

Recommendations to other buyers: As a new user plus being new to this industry, having a little more/better up front training would have been helpful

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

Hello David ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Great Software!

Dec 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: It's very easy to use, support is always available and handles inquiries promptly. All representatives are friendly.

Vendor Response

by Bluebird Auto Rental Systems on September 10, 2017

Hello Keren! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Great Customer Service

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Whenever I have a problem I call and get a professional person to help me with my needs of my company.

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

HelloJessicat ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Affiliate Support

Dec 16, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: RentWorks/Bluebird is a fine program with an even finer staff of people working behind the scenes who serve as excellent teachers for the hopelessly obtuse front line support user such as myself. I know now more about Draft Captures than I would have ever dreamed to know.

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Zac ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

RENTWORKS

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: EASY TO USE, EASY TO PULL UP VEHICLES, EASY TO MANAGE

Cons: SO MANY TABS TO FIND WHAT YOU ARE LOOKING FOR

Vendor Response

by Bluebird Auto Rental Systems on August 31, 2018

Thank you so much for your feedback, Theresa! Have you tried using the Favorites folder for your most frequently used programs?

You can also use the Wiki to search for any feature or reports. Please visit: https://wiki.barscloud.com

Rofrer Venezuea Rentworks Review

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Flexibility for some management reports

Overall: It is easy to learn and use the system. It has all the information required to control the business. Sometimes it is missing more flexibility for management reports but it is complemented by Ciber query

Vendor Response

by Bluebird Auto Rental Systems on September 13, 2017

Hello Marta ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Blue Bird Auto Rental Systems

Dec 13, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of access, and team viewer

Cons: It's so broad and covers so much, as soon as I get one thing down, there's so much more to learn

Overall: I only have been using RentWorks since July of this year and the system itself is great! It does so much I'm just amazed on how deep the bunny hole goes. And if I ever have any questions, the customer support line is always there to help, and trust me, I use it!!

Vendor Response

by Bluebird Auto Rental Systems on September 11, 2017

Hello Eric ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

This software is great for what we do. It easily helps us in tracking rentals and also maintenance.

Feb 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It allows us to print professional looking contracts that contain all of the required information.

Cons: No ability to "pre-print" the contract prior to the customer arriving to pick up vehicle. We need this for weekend rentals as we are not open on weekends.

Overall: The ability to manage and maintain multiple rental vehicles.

Vendor Response

by Bluebird Auto Rental Systems on February 19, 2018

Thank you for your review, Brendt!

And there IS a way to pre-print contracts using the Pending Open feature. We will call you to discuss.

Frequent User

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of access, syncs with clientele database

Cons: nothing it is very user friendly, small printing glitches but nothing they reps cant handle

Overall: Small errors are fixed with a phone call, reports are very easy to understand and dashboard east to navigate

BLUEBIRD REVIEW

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Keeps great records and easy to access information.

Cons: I would like if you could access rental payment history while checking customer out.

Overall: I use this software daily and it has been a great help to me.