--- title: "RentWorks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RentWorks Software - reviews, pricing plans, popular comparisons to other Car Rental products and more." source_url: "https://www.capterra.com/p/93323/RentWorks/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # RentWorks Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RentWorks ## What is RentWorks? RentWorks from Bluebird Auto Rental Systems is the premier car rental software used by franchisees and independent companies with substantial fleet size and transaction volume. It is packed with features such as a one screen rental process, reservation sales, fleet utilization, rate management and accounting interfaces. Add-on modules include Credit Card Processing, Online Reservations and Claims Management, Signature Pads, Drivers License Cameras and Chip & PIN devices. ## What is RentWorks used for? [Car Rental](https://www.capterra.com/car-rental-software/)[Fleet Management](https://www.capterra.com/fleet-management-software/)[Rental](https://www.capterra.com/rental-software/) Overall rating Based on 123 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## RentWorks alternatives Highest Rated [5.0 (18)](https://www.capterra.com/p/227772/RentHub/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (366)](https://www.capterra.com/p/156984/HQ-Rental-Software/reviews/) Starting price $120.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (17)](https://www.capterra.com/p/10028428/AiRentoSoft/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [5.0 (3)](https://www.capterra.com/p/208704/Loopit/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/93323/RentWorks/alternatives/) ## FAQs about RentWorks Overview ### What problems does RentWorks solve? RentWorks solves disconnected rental-car workflows by bringing reservations, contracts, vehicle scheduling, returns, damage claims, repairs, billing, and payment processing into one system. Fleet managers, rental counter staff, and owners of car, van, truck, and dealership or insurance rental operations benefit from searchable customer histories and utilization, revenue, and projection reports. Answer based on 37 reviews Overview ### Which roles and teams benefit most from RentWorks? RentWorks is most used by rental operations managers, general managers, and office administrators who manage reservations, contracts, vehicle availability, and daily branch activity. Owners, presidents, and vice presidents use reporting to oversee performance and financial operations, while IT consultants and support staff maintain system access, configurations, and user assistance. Answer based on 76 reviews Overview ### What company size and specific industries is RentWorks built for? RentWorks is designed for car rental companies of all sizes that need to manage fleet operations and track revenue. It is best suited for rental businesses in the automotive and transportation sectors, especially those that want support for rate management and incremental sales. Features and Usability ### What are the key features of RentWorks? RentWorks includes core maintenance management and rate management, alongside rental car management for reservations, contracts, check-in/check-out, and vehicle damage tracking. Reviewers frequently discuss fleet management and reporting, including revenue, utilization, and performance reports. Billing and invoicing, credit card processing, customer history, and API integrations support daily rental operations. Answer based on 73 reviews Integrations ### Which third-party tools and platforms does RentWorks integrate with? RentWorks integrates with Microsoft Excel and Microsoft Word for common document and spreadsheet workflows. These two official integrations cover core Microsoft productivity tools, giving RentWorks users direct connections for data handling, reporting, and file-based tasks. Answer based on 7 reviews Getting Started and Support ### How easy is it to onboard and train a team on RentWorks? RentWorks offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say counter staff and new employees often learn core rental workflows quickly because screens follow the rental process. Managers, accounting teams, and users configuring broader features may need more time, hands-on training, and responsive support. Answer based on 27 reviews Getting Started and Support ### What customer support options does RentWorks offer, and how do users rate the experience? RentWorks offers email/help desk, FAQ/forum, phone support, 24/7 live representatives, and chat. Users often describe staff as friendly, knowledgeable, and quick to resolve issues or return calls. However, some report limited support windows, inconsistent follow-through, delayed callbacks, and difficulty obtaining help for urgent outages or complex problems. Answer based on 73 reviews Features and Usability ### How well does RentWorks handle rental business reporting? RentWorks provides extensive reporting for fleet activity, revenue, utilization, accounting, claims, and business performance. Fleet managers value the breadth of available reports and help creating custom outputs, though some accounting teams find report navigation difficult and raise concerns about inconsistencies or limitations in certain accrual, revenue, and utilization reports. Answer based on 16 reviews Bugs and issues ### Does RentWorks have bugs or reliability issues? RentWorks generally supports daily rental operations reliably, but some users encounter lag, freezes, server timeouts, and occasional workflow glitches. Rental businesses often value responsive support for troubleshooting, while some teams want faster follow-up on unresolved defects, less disruptive updates, and a smoother experience on Apple devices and mobile browsers. Answer based on 21 reviews ## Features AI summary Based on 568 Car Rental reviews Capterra data shows that buyers of car rental software rank the following features as their top priorities: - **Fleet Management** (**52%** of reviewers rated this feature as critical) - **Reservations Management** (**61%**) - **Booking Management** (**59%**) RentWorks supports all three of the features reviewers consider most important: **Fleet Management**, **Reservations Management**, and **Booking Management**. Together, these capabilities help businesses track vehicle availability, manage reservations accurately, and handle bookings more efficiently, allowing teams to keep operations organized and deliver a better rental experience. Fleet Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Management of commercial motor vehicles for work-related purposes Booking Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Online Booking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Billing & Invoicing 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Reservations Management 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event RentWorks 42 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Commenting/Notes: Leave comments and notes on documents for others to view - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Fleet Management: Management of commercial motor vehicles for work-related purposes - ID Scanning: Scan and validate an ID barcode - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile App: Access the system via a mobile application - Multi-Language: Manage and support multiple languages - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Split Billing: Manage and divide costs, invoices, payments, billings, etc. between two or more entities - Task Management: Create, manage and track all task activities and progression - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transportation Management: Organize and track the physical movement of goods from one location to another - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.4 (120) 4.4 Based on 120 reviews ## Pricing Value for money 4.4 (116) Value for money 4.4 (116) 4.4 Based on 116 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (123) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (123) 4.5 Based on 123 reviews ## User reviews Overall rating 4.5 Based on 123 reviews Filter by rating Counts reflect reviews available in this feed. 5(75) 4(40) 3(4) 2(3) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer IT Consultant Used the software for: Less than 1 year ### "Feature rich well rounded RMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 17, 2018 Pros Connectivity - bluebird had connectors for carentalexpress and most major gds systems, which made it convenient by automatically importing reservation information. Cons The GUI was a bit dated reminiscent of windows classic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Fleet Manager Used the software for: 3-5 years ### "My Review of Bluebird Car Rental Software " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 20, 2020 Overall, I have had good experiences with RentWorks compared to other rental software I have used. Their software is very useful and easy to use, other than for Apple products, and it has definitely had a positive influence on the productivity of the company I work for. I also have had very excellent service from their support staff, and for these reasons, I would recommend this product to other companies. Pros I really liked that the software had numerous features that made my daily duties easier to perform, and for the most part, it was easy to use. I also have had excellent experiences with their support team whenever I have had any issue or have needed to set up a new machine. Cons I do not like that they do not offer easier ways to install their software on Apple computers or mobile devices. They do provide a workaround that is accessible through an internet browser; however, I have found it not to be very user friendly and is honestly kind of clunky compared to merely opening an application. My only other complaint is that the software eventually times out from the server and either has error messages or needs to be restarted. I understand that there is probably no getting around this, but it should take longer to have issues in my opinion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Internal Advisor Used the software for: 3-5 years ### "Rental Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 February 9, 2022 Not Bad Pros The software is not bad, but for it is very outdated! It could REALLY use a revamp. The software in a sense is very bland and straight forward, i liked having the ability to do just about ANYTHING on this program but that was also the issue! Cons My biggest issue was intermittent communication issues between our servers, other than that it was a very basic simple to use software once you learned how to use it, but it is NOT a software you can jump into and excel in Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer self employed Used the software for: Less than 1 year ### "An Overview of RentWorks: A Comprehensive Software Solution for Rental Car Fleet Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 20, 2023 Overall, RentWorks appears to be a reliable and useful tool for managing rental car fleets, but as with any software product, its effectiveness may depend on the specific needs and requirements of the user. Pros some of the features that are highly regarded in RentWorks include its user-friendly interface, robust reporting and analytics capabilities, and its ability to integrate with other systems used by rental car companies. Users also appreciate the flexibility and customizability of RentWorks, as it allows them to tailor the software to their specific business needs and workflows.Additionally, RentWorks offers extensive training and support resources to help users get the most out of the software. This includes online training modules, user forums, and a dedicated customer support team that can assist with any technical issues or questions.Overall, RentWorks has received positive reviews from many users who appreciate its comprehensive feature set, ease of use, and ability to help rental car companies manage their operations more effectively. Cons I have reported that RentWorks can be complex and difficult to learn, especially for those who are not familiar with similar software systems. Additionally, some users have reported that the software can be slow or prone to crashes, particularly when dealing with large amounts of data.Another potential limitation of RentWorks is that it may not be the best fit for smaller rental car companies or those with simpler needs, as some of its more advanced features may be unnecessary or not used to their fullest potential.However, it's important to note that the specific limitations or drawbacks of RentWorks may vary depending on the user's individual experience and requirements. Overall, RentWorks is generally regarded as a comprehensive and effective software solution for rental car fleet management, but like any software product, it may have its limitations and challenges. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Vice President Used the software for: 3-5 years ### "Over a decade with good results." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 14, 2016 We've been using RentWorks for over a decade and it handles all of our automotive rental contracts, and many aspects of our fleet management and offers great reporting. The interface feels out of date and the workflow is sometimes unintuitive or convoluted, but the customer service reps are good at walking us through how to most effectively work with it when we have questions. Integrated credit card processing is available (through Element/Vantiv), which saves the work of running separate credit card terminals and simplifies PCI compliance and tokenization of cards so that additional charges/credits can be easily processed when vehicles are returned or extended. Updates are released once a year or more, usually with bug fixes and some new features. We evaluate the various software options every couple years and keep finding RentWorks to be the best value and fit for our operations. Pros The price is right. The reporting engine is good and the fleet management features work well for our needs across 3 locations. We've been working with their web API for a while and with any luck, we'll have online reservations working through our website soon. (They also have a turn-key web reservation system available if you don't need extensive customization.) As the software is under constant development, there is a chance to have your feedback lead to actual changes in upcoming software releases (to the extent your requests are in line with their development goals). Cons User interface design is a frustratingly low priority. If a feature can technically be said to "work," it won't typically merit the additional development time to integrate it cleanly. The whole interface is designed at a fixed 1024x768 resolution (the same resolution supported by my IBM PS/2 back in 1994) which feels pretty inefficient, requiring simple tasks (eg. checking out a car) to be broken into 6 or more screens that need to be tabbed back and forth between. The print engine is ancient and horrible in every way conceivable. There is no simple installer package, so software installs are unnecessarily complicated and error-prone enough that the company suggests having their customer support log in remotely to install the web client on each computer themselves for a cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Truly awful...and don't care " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 12, 2022 we've been double billed, software often stops working after updates, price keeps going up, support doesn't answer the phone.............. Pros I'm still thinking....there is not much to be happy about these people Cons Breaks down constantly...doesn't seem to bother them though, support is just awful Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "Good Product, Bad Support" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 1, 2020 I run a small fleet of rental cars and it's more than enough. However, my personal opinion is that these people don't care about you or your business. The support is really bad. I have been trying to implement chip and pin for a year and they will not return my emails. They just did an upgrade in the middle of the day that crashed the system and cost me several customers. I'd like to know the genius who made that call. You're fired! My franchise will not let me use another software so I am stuck for now. Don't make the same mistake. In four years of paying support to this company (which they increased by 50% last year without any warning) I have never had a phone call from a sales rep. There are some really good coders there, just need to work on people skills. Pros Relatively easy to use, lots of features (that we don't use), excellent reporting, solid consistent performance. Cons The software is fine. Like any software it has its quarks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer OFFICE MANAGER Used the software for: 3-5 years ### "BLUEBIRD REVIEW" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 13, 2024 Pros FAIRLY EASY SOFTWARE TO USE FOR OUR FLEET MANAGEMENT AND DAILY RENTALS Cons NOT REALLY EASY TO DO MONTH TO MONTH BILLING WITH LONG TERM LEASES Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris W. Data Analyst Used the software for: 3-5 years ### "Great Rental Data Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2023 Pros The data management portion of the program has been very useful when our main rental program has limitations for historical data storage. Cons With how much information is available, it can be hard to find what report you are looking for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Paramédico Used the software for: Less than 1 year ### "The best Vehicle rental system. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2018 Pros This software really plays an important role thanks to its extensive capabilities that gives us our time every day to streamline the process in terms of car rentals, also has several specific functions such as customizing the rental form at the right time , locate old customers and include notes. Cons The systematic process should be improved when installing the program, because although there are some improvements, in summary accounts can not be done in full screen, on the other hand it would be good if the additional controllers appeared automatically when making a new rent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/93323/RentWorks/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [HQ Rental Software vs RentWorks](https://www.capterra.com/compare/93323-156984/RentWorks-vs-HQ-Rental-Software)