# RentWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RentWorks the right Car Rental solution for you? Explore 124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93323/RentWorks/reviews --- RentWorks 4.5 (124) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RentWorks Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews CW Chris W Data AnalystTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: More than 2 years. “The data management portion of the program has been very useful when our main rental program has limitations for historical data storage.“ December 12, 2023 sk samuel k self employed Architecture & Planning, Self-employedUsed the software for: Less than 6 months. “Additionally, some users have reported that the software can be slow or prone to crashes, particularly when dealing with large amounts of data.“ April 19, 2023 sk samuel k self employed Architecture & Planning, Self-employedUsed the software for: Less than 6 months. “Additionally, RentWorks offers extensive training and support resources to help users get the most out of the software.“ April 19, 2023 GK Greg K OwnerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “we've been double billed, software often stops working after updates, price keeps going up, support doesn't answer the phone..............“ September 28, 2022 DP David P PresidentAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “In four years of paying support to this company (which they increased by 50% last year without any warning) I have never had a phone call from a sales rep.“ May 21, 2020 JT Jordan T Internal AdvisorAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “My biggest issue was intermittent communication issues between our servers, other than that it was a very basic simple to use software once you learned how to use it, but it is NOT a software you can jump into and excel in“ February 8, 2022 DP David P PresidentAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “However, my personal opinion is that these people don't care about you or your business.“ May 21, 2020 ## Showing most helpful reviews Showing 1-25 of 124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ted S. IT Consultant Automotive Used the software for: 6-12 months ### "Feature rich well rounded RMS" August 16, 2018 5.0 Pros Connectivity - bluebird had connectors for carentalexpress and most major gds systems, which made it convenient by automatically importing reservation information. Cons The GUI was a bit dated reminiscent of windows classic. Review Source SF Scott F. Assistant Fleet Manager Automotive Used the software for: 2+ years ### "My Review of Bluebird Car Rental Software " March 18, 2020 4.0 Overall, I have had good experiences with RentWorks compared to other rental software I have used. Their software is very useful and easy to use, other than for Apple products, and it has definitely had a positive influence on the productivity of the company I work for. I also have had very excellent service from their support staff, and for these reasons, I would recommend this product to other companies. Pros I really liked that the software had numerous features that made my daily duties easier to perform, and for the most part, it was easy to use. I also have had excellent experiences with their support team whenever I have had any issue or have needed to set up a new machine. Cons I do not like that they do not offer easier ways to install their software on Apple computers or mobile devices. They do provide a workaround that is accessible through an internet browser; however, I have found it not to be very user friendly and is honestly kind of clunky compared to merely opening an application. My only other complaint is that the software eventually times out from the server and either has error messages or needs to be restarted. I understand that there is probably no getting around this, but it should take longer to have issues in my opinion. Switched from [TSD RENTAL](https://www.capterra.com/p/92381/TSD-RENTAL/) Because there was a drastic price increase with TSD software and Bluebird was much more affordable. Review Source Response from Bluebird Auto Rental Systems March 20, 2020 Hi Scott, thank you for taking the time to provide your feedback and for the kind words! There is in fact a way to access the software through a browser and the software is also available in the Apple store and the Google Play store. Feel free to get in touch with me if you'd like more details. Francine.Dunn@barsnet.com Thanks again for the feedback! JT Jordan T. Internal Advisor Automotive Used the software for: 2+ years ### "Rental Software" February 8, 2022 3.0 Not Bad Pros The software is not bad, but for it is very outdated! It could REALLY use a revamp. The software in a sense is very bland and straight forward, i liked having the ability to do just about ANYTHING on this program but that was also the issue! Cons My biggest issue was intermittent communication issues between our servers, other than that it was a very basic simple to use software once you learned how to use it, but it is NOT a software you can jump into and excel in Review Source Response from Bluebird Auto Rental Systems October 30, 2023 Hi, We'd like to further investigate the server communications issues you experienced. Many factors could cause this including latency. Please reach out to the support team at support@barsnet.com. sK samuel K. self employed Architecture & Planning Used the software for: Less than 6 months ### "An Overview of RentWorks: A Comprehensive Software Solution for Rental Car Fleet Management" April 19, 2023 4.0 Overall, RentWorks appears to be a reliable and useful tool for managing rental car fleets, but as with any software product, its effectiveness may depend on the specific needs and requirements of the user. Pros some of the features that are highly regarded in RentWorks include its user-friendly interface, robust reporting and analytics capabilities, and its ability to integrate with other systems used by rental car companies. Users also appreciate the flexibility and customizability of RentWorks, as it allows them to tailor the software to their specific business needs and workflows.Additionally, RentWorks offers extensive training and support resources to help users get the most out of the software. This includes online training modules, user forums, and a dedicated customer support team that can assist with any technical issues or questions.Overall, RentWorks has received positive reviews from many users who appreciate its comprehensive feature set, ease of use, and ability to help rental car companies manage their operations more effectively. Cons I have reported that RentWorks can be complex and difficult to learn, especially for those who are not familiar with similar software systems. Additionally, some users have reported that the software can be slow or prone to crashes, particularly when dealing with large amounts of data.Another potential limitation of RentWorks is that it may not be the best fit for smaller rental car companies or those with simpler needs, as some of its more advanced features may be unnecessary or not used to their fullest potential.However, it's important to note that the specific limitations or drawbacks of RentWorks may vary depending on the user's individual experience and requirements. Overall, RentWorks is generally regarded as a comprehensive and effective software solution for rental car fleet management, but like any software product, it may have its limitations and challenges. Reason for choosing RentWorks One of the key advantages of RentWorks is its comprehensive feature set, which includes tools for fleet management, reservation management, rental agreements, reporting and analytics, and integration with other systems. This allows rental car companies to manage their operations more efficiently and effectively, while also providing a better experience for their customers.Additionally, RentWorks is known for its customizability and flexibility, allowing users to tailor the software to their specific needs and workflows. This can be especially important for rental car companies with unique or complex requirements.Furthermore, RentWorks offers extensive training and support resources to help users get the most out of the software, including online training modules, user forums, and a dedicated customer support team. This can be crucial for ensuring a smooth implementation and ongoing use of the software.While there may be other software products in the market that offer similar features, RentWorks' comprehensive feature set, customizability, and support resources may make it a compelling choice for many rental car companies. Review Source Response from Bluebird Auto Rental Systems December 20, 2023 Hi, Thank you for sharing your feedback on RentWorks. We recommend reaching out to our support team at support@barsnet.com as they could provide assistance in understanding the software. AC Andrew C. Vice President Automotive Used the software for: 2+ years ### "Over a decade with good results." December 11, 2016 4.0 We've been using RentWorks for over a decade and it handles all of our automotive rental contracts, and many aspects of our fleet management and offers great reporting. The interface feels out of date and the workflow is sometimes unintuitive or convoluted, but the customer service reps are good at walking us through how to most effectively work with it when we have questions. Integrated credit card processing is available (through Element/Vantiv), which saves the work of running separate credit card terminals and simplifies PCI compliance and tokenization of cards so that additional charges/credits can be easily processed when vehicles are returned or extended. Updates are released once a year or more, usually with bug fixes and some new features. We evaluate the various software options every couple years and keep finding RentWorks to be the best value and fit for our operations. Pros The price is right. The reporting engine is good and the fleet management features work well for our needs across 3 locations. We've been working with their web API for a while and with any luck, we'll have online reservations working through our website soon. (They also have a turn-key web reservation system available if you don't need extensive customization.) As the software is under constant development, there is a chance to have your feedback lead to actual changes in upcoming software releases (to the extent your requests are in line with their development goals). Cons User interface design is a frustratingly low priority. If a feature can technically be said to "work," it won't typically merit the additional development time to integrate it cleanly. The whole interface is designed at a fixed 1024x768 resolution (the same resolution supported by my IBM PS/2 back in 1994) which feels pretty inefficient, requiring simple tasks (eg. checking out a car) to be broken into 6 or more screens that need to be tabbed back and forth between. The print engine is ancient and horrible in every way conceivable. There is no simple installer package, so software installs are unnecessarily complicated and error-prone enough that the company suggests having their customer support log in remotely to install the web client on each computer themselves for a cost. Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Andrew ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! GK Greg K. Owner Automotive Used the software for: 2+ years ### "Truly awful...and don't care " September 28, 2022 1.0 we've been double billed, software often stops working after updates, price keeps going up, support doesn't answer the phone.............. Pros I'm still thinking....there is not much to be happy about these people Cons Breaks down constantly...doesn't seem to bother them though, support is just awful Review Source Response from Bluebird Auto Rental Systems October 30, 2023 Hi, We have made improvements to our support processes and we would like to review the issue you have outlined. Please reach out our support team at support@barsnet.com. DP David P. President Automotive Used the software for: 2+ years ### "Good Product, Bad Support" May 21, 2020 2.0 I run a small fleet of rental cars and it's more than enough. However, my personal opinion is that these people don't care about you or your business. The support is really bad. I have been trying to implement chip and pin for a year and they will not return my emails. They just did an upgrade in the middle of the day that crashed the system and cost me several customers. I'd like to know the genius who made that call. You're fired! My franchise will not let me use another software so I am stuck for now. Don't make the same mistake. In four years of paying support to this company (which they increased by 50% last year without any warning) I have never had a phone call from a sales rep. There are some really good coders there, just need to work on people skills. Pros Relatively easy to use, lots of features (that we don't use), excellent reporting, solid consistent performance. Cons The software is fine. Like any software it has its quarks. Review Source Response from Bluebird Auto Rental Systems June 1, 2020 Hi David, thank you for taking the time to leave us some feedback, it's certainly appreciated. We're sorry to hear that you've been experiencing issues with support. We'd be happy to discuss the issues you brought up and see how we can resolve them. We'll be in touch with you shortly to discuss a solution. Thanks again for the feedback! LR LORI R. OFFICE MANAGER Automotive Used the software for: 2+ years ### "BLUEBIRD REVIEW" February 12, 2024 5.0 Pros FAIRLY EASY SOFTWARE TO USE FOR OUR FLEET MANAGEMENT AND DAILY RENTALS Cons NOT REALLY EASY TO DO MONTH TO MONTH BILLING WITH LONG TERM LEASES Review Source CW Chris W. Data Analyst Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Rental Data Manager" December 12, 2023 5.0 Pros The data management portion of the program has been very useful when our main rental program has limitations for historical data storage. Cons With how much information is available, it can be hard to find what report you are looking for. Review Source Response from Bluebird Auto Rental Systems January 3, 2024 Hi Chris, Thank you for the positive review. Bluebird was built to ensure clients could make the best business decisions based on data and metrics. If you ever need a hand with reports, reach out to our support team. VR Verified Reviewer Paramédico Used the software for: Less than 6 months ### "The best Vehicle rental system. " June 21, 2018 4.0 Pros This software really plays an important role thanks to its extensive capabilities that gives us our time every day to streamline the process in terms of car rentals, also has several specific functions such as customizing the rental form at the right time , locate old customers and include notes. Cons The systematic process should be improved when installing the program, because although there are some improvements, in summary accounts can not be done in full screen, on the other hand it would be good if the additional controllers appeared automatically when making a new rent. Review Source IC Israel C. Manager Consumer Services Used the software for: 2+ years ### "Rent works at my office" December 9, 2016 5.0 I have been in car rental for 15 years and have used many programs and by far rentworks is the best...may not be the easiest at first but once you get it there's so much you can do on it Pros The reports and ability to see actual revenues split between different class codes Cons At first it is a little complicated Review Source Response from Bluebird Auto Rental Systems September 13, 2017 Hello Israel ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! DB Dee B. Owner Automotive Used the software for: 1-2 years ### "RentWorks Review" December 12, 2016 5.0 I started using RentWorks program for our new rental car business almost 2 yrs. ago. Great program to work with. Very easy to manage. I would recommend this program to anyone. Thank you. Pros easy to use Cons I'm human and I do make mistakes and once you finish out a contract and realize you have made a mistake, there is not a way to go back and correct it. If there is a way to do this, I have not learned it yet. Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Dee ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! EH ED H. PRES Automotive Used the software for: 2+ years ### "GREAT PROGRAME EASY TO USE THIS SYSTEM" December 9, 2016 5.0 BEEN A LOYAL CUSTOMER FOR 10 YEARS NOW.STAFF IS GREAT,HAD VERY FEW PROBLEMS AND THEY TAKE CARE OF IT ASAP.ONLY ISSUE I HAVE NOW IS CREDIT CARD PORVIDER.THAT IS THE WORST CO.EVER TO DEAL WITH!! (CENPOS) Pros EASY TO USE Cons ONLY PROBLEM CREDIT CRD PROCESSER Review Source Response from Bluebird Auto Rental Systems September 13, 2017 Hello Ed ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! DD Debra D. Used the software for: ### "Nice Product - Needs a few tweaks to be exceptional" December 19, 2016 4.0 We have been using this product for about 10 years now. It works really well for our company. It is definitely a great value for the money. The only downsides we have found that there isn't a manual for when we can't figure out how to use some features, the software doesn't transfer easily from one computer to another. A tech has to remotely install and takes most of a day which ties up two of our computers. This is a big downside to us. If this came in a disk like most programs, that would be a huge improvement to the software. The other negative is the fact that you can't make the program full screen. It is bigger than past versions, but still not full screen which would again, make it a top notch software program. The ability to customize the rental form at any time is a definite bonus, and it is easy to look up past customers and include notes. It does have the capacity to link renters and their additional drivers, but when you do a new rental, the additional drivers don't automatically pop up, so I'm not sure how that link thing is supposed to work. It would be great if they did automatically pop in the form and could be taken off if not needed. Review Source Response from Bluebird Auto Rental Systems September 10, 2017 Hello Debra! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! This will allow you to have full screen now. Last, we do have an online manual called "RentWorks Wiki" DS David S. IT Consultant Automotive Used the software for: 2+ years ### "Excellent Customer support" December 16, 2016 5.0 I had an issue with RentWorks functionality and the customer service guided me to the answer within minutes. Keep up the good work. Pros The ease of use. Cons nothing Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello David ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! JBV James B V. Admin & Organization Manager Automotive Used the software for: 2+ years ### "Awesome Support" December 9, 2016 5.0 We have been using Rentworks for about 12 years now. The software and support is great! Our staff find it easy to use. Pros Easy to use Cons None so far Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello James ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! RV Ron V. Assistant Operations Manager Automotive Used the software for: 2+ years ### "Gogel Rent-A-Car" December 21, 2016 5.0 Bluebird has grown with us our business has grown. Everyone is very attentive to our needs and assists us in a timely manner. Review Source Response from Bluebird Auto Rental Systems September 8, 2017 Hello Ron! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! JT JENNIFER T. WARRANTY ADMIN Automotive Used the software for: 2+ years ### "BLUEBIRD" November 20, 2018 5.0 It has been a great experience. We not longer have to send our customers to outside rental companies to accommodate their rental needs. Pros Easy to use, saves customer information. Cons I would like to see more options when it comes to utilization reports. Review Source Response from Bluebird Auto Rental Systems November 23, 2018 Thank you for your review, Jennifer. There are actually several reports which show utilization. A Product Support Analyst will be contacting you to discuss. MM Marta M. IT manager Consumer Services Used the software for: 1-2 years ### "Rofrer Venezuea Rentworks Review" December 9, 2016 5.0 It is easy to learn and use the system. It has all the information required to control the business. Sometimes it is missing more flexibility for management reports but it is complemented by Ciber query Pros Easy to use Cons Flexibility for some management reports Review Source Response from Bluebird Auto Rental Systems September 13, 2017 Hello Marta ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! BR Brendt R. Rental Coordinator/Customer Service Retail Used the software for: 1-2 years ### "This software is great for what we do. It easily helps us in tracking rentals and also maintenance." February 16, 2018 4.0 The ability to manage and maintain multiple rental vehicles. Pros It allows us to print professional looking contracts that contain all of the required information. Cons No ability to "pre-print" the contract prior to the customer arriving to pick up vehicle. We need this for weekend rentals as we are not open on weekends. Review Source Response from Bluebird Auto Rental Systems February 19, 2018 Thank you for your review, Brendt! And there IS a way to pre-print contracts using the Pending Open feature. We will call you to discuss. EH Edward H. Owner Automotive Used the software for: 2+ years ### "Bluebird review " December 21, 2016 5.0 Been with bluebird for almost 15 years no major issues. The processor has been switched a few times in a short amount of time but I don't think they have any control over that. Jeff and Eric and the techs are fantastic. Angela is great and a fantastic businesswoman. I couldn't ever see myself going anywhere else. Pros Mostly everything Cons It locks you out after 3 tries Review Source Response from Bluebird Auto Rental Systems September 8, 2017 Hello Edward Thank you very much for taking the time to review us. We are very happy that you are pleased with our LoanerTrack Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! PV Paulien V. Office Manager Automotive Used the software for: 2+ years ### "use of Blue bird" January 9, 2017 5.0 At this moment we are only using rentwork as a back office system. It very user-friendly, easy to find old contracts etc. We will be going to use it soon for our fleet logs Pros easy to find history even with our RA number Cons didn't find them yet Review Source Response from Bluebird Auto Rental Systems September 8, 2017 Hello Paulien! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! MS Mike S. Manager Automotive Used the software for: 6-12 months ### "Rentworks review" December 20, 2016 5.0 This is the first and only rental software I have ever used so I don't have anything to compare it to, but it was easy to learn and intuitive. Pros Easy to learn Review Source Response from Bluebird Auto Rental Systems September 10, 2017 Hello Mike ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! LP LYNN P. Office Manager Automotive Used the software for: ### "LYNN'S REVIEW" December 9, 2016 5.0 RENTWORKS CREATED A VERY SMOOTH TRANSITION FOR OUR RENTAL COMPANY. THE TRAINING AND THE SUPPORT HAVE BEEN EXCELLENT. Pros User friendly Cons Does not track the gas in vehicle like it does the mileage. Review Source Response from Bluebird Auto Rental Systems September 13, 2017 Hello Lynn ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! KP Kristy P. Used the software for: ### "RentWorks Review" December 16, 2016 4.0 The customer support has been great every time that I have had to call in, however I have had to call in a lot. I feel I was not properly trained on the software from the beginning. A lot of things I have had to figure out on my own and I doubt if I am utilizing the software to the best of its abilities. I feel a trainer should spend a day with you in person. The webinars and over the phone training do not allow sufficient training. As well my accounting department has had one heck of a time trying to get the crossover to Sage set up. The program is great, user-friendly, once you figure it out! Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Kristy ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.