# Page 2 | RentWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RentWorks the right Car Rental solution for you? Explore 124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93323/RentWorks/reviews --- RentWorks 4.5 (124) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of RentWorks ## Showing most helpful reviews Showing 26-50 of 124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Chris C. Translation and Localization Used the software for: 2+ years ### "RentWorks does it all." December 9, 2016 5.0 My company has been using Rent Works for as long as I can remember. They tried a couple other programs, and kept switching, unsatisfied with them until they found . RentWorks makes things so simple. Booking and scheduling rentals, damages and repairs, billing. It handles everything you need to run a car rental company. Their support staff are top notch. Put in a support ticket, and someone is usually on the phone with you within 10 minutes taking care of your problem. There is a bit of a learning curve with RentWorks, which is to be expected from such a powerful program, but the great thing is they offer excellent training, online, and in person. I doubt you'll ever find a better solution for car rentals. Pros It handles everything when it comes to car rentals. You don't need a separate program for tracking damages and claims, or repairs. There is a report for just about anything you could think of. Cons It doesnt maximize the window. Review Source Response from Bluebird Auto Rental Systems September 13, 2017 Hello Chris ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! MV MARK V. GM Automotive Used the software for: 2+ years ### "title" March 20, 2020 4.0 Pros The natural flow of opening & closing a contract Cons The new phone system implemented by the new owner has caused problems. No answer, you leave call back info, no one calls back. Support hours need to be extended, including Saturdays. When calling with a "location down" situation there has been very little urgency on Bluebirds's part to get the location running. Alternatives considered [TSD RENTAL](https://www.capterra.com/p/92381/TSD-RENTAL/) Reason for choosing RentWorks ANGELA Review Source Response from Bluebird Auto Rental Systems March 25, 2020 Hi Mark, thank you for taking the time to leave us some feedback, it's certainly appreciated. We're sorry to hear that you've been experiencing issues with the phone system. We'd be happy to speak with you about those issues and see how we can resolve them. We'll be in touch with you shortly to discuss a solution. Thanks again for the feedback! JJ Jason J. Rental Manager Automotive Used the software for: 2+ years ### "Rental Manager" December 9, 2016 5.0 Everyone is friendly when you call. The staff has always been helpful in any situation. They have worked w/ me on the easy stuff and they do not make me feel like an idiot on simple fixes. I've stumped them before on troublesome issues and they stuck w/ it until the problem was solved. I would like to give a Big Thank you to the rep in Nashville for always helping me w/ a touch of friendly Southern charm and speaking to me at a level that is easily understood. Pros It's Easy, Fast, and can be customized. Cons The fact that the Unit # does not show on the payments Screen and that there is no EASY WAY to just go back once you have submitted print. Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Jason ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! SR Sabrina R. Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "better than the rest!" December 9, 2016 5.0 Our company has used for going on 13 years now. We couldn't be happier with them. The Customer Service is above excellent. It is refreshing to be treated like no matter how big or small your company is, you have value! Also nice that when you call for a problem, they take care of super fast, explain what or why and never make you feel bad for it. I have worked for other companies that have other rental programs and I would never want to go back! Thanks, Bluebird! Pros that it is all inclusive for every aspect of our business Cons sometimes, I have to really search on where or how to run some reports Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Sabrina ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! ES ELIZABETH S. system manager Automotive Used the software for: 2+ years ### "work with a great group" December 16, 2016 4.0 I like to work with you guy you alway solve most of the problems the only thing that i think that you have to get better if that if a problem can not be solve because is a buck that you put it in a list and try to getted fix in the next update or the closes update because some of the buck remains as that and it seems that no one is getting like a follow of that particular buck. But is really nice to work with a group that always try to solve our problems Pros that is friendly Cons some camps the permissions are all or nothing and it will be best that allow to make specific permission in some icons Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Elizabeth ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! MW Michael W. General Manager Automotive Used the software for: 2+ years ### "Excellent Customer Service" December 20, 2016 5.0 I have been a satisfied Bluebird customer for 20 years. Over these years, I have found their customer service to exceed my expectations. Another thing that makes them a leader in the auto rental software is their commitment to continually update their software. The car rental industry is constantly changing and they stay on top of these changes. They accomplish this by keeping in touch with their customers and listening to our needs and recommendations. I would highly recommend Bluebird Auto Rental Software to anyone in the auto rental industry. Pros Its flexibility to meet all of our software needs. Review Source Response from Bluebird Auto Rental Systems September 8, 2017 Hello Michael ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! RN Ryan N. Owner Automotive Used the software for: 6-12 months ### "Ease of use" December 20, 2016 4.0 Overall good. I feel the ease of use really just based on the user interface can improve. Seems a little out dated. Pros The customer support behind it. It has the capabilities to cover many things. Many different types of rental customers can be covered using this software. Cons Data entry seems cumbersome. It would be nice if we could hand the customer a tablet or something to do some of the input themselves before hand. The credit card entry seems touchy. The software may be too broad for our little niche. Which is mostly replacement billing. Split billing is difficult. We don't always know if the bill will be split at the time of check out. So upon check in if we need to modify the contract to a split bill creates a problem when carrying out tax properly. Review Source Response from Bluebird Auto Rental Systems September 10, 2017 Hello Ryan ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! JB Jeff B. Pres. Automotive Used the software for: 2+ years ### "Easy / Fast / Helpful" December 9, 2016 5.0 I contacted support to get installed on another computer and support quickly sent me the link so that I could take care of it myself. When I had a question about the install I was quickly answered by the support rep that originally helped me. She had everything up and running for us very quickly. Pros Very easy to use and train new people to use. Reporting is very efficient and well laid out. Cons Wish we were able to view the program "Full Screen". Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Jeff ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! CH Chris H. Manager Automotive Used the software for: 2+ years ### "Great software and better service!" December 9, 2016 5.0 We have used Bluebird for over 10 years now at our company. As time has progressed they have always been ahead of the game when it came to updates and meeting our need. It's user-friendly software and we couldn't run our business without it. Anytime we have ever had any issues their customer service team has always been top notch as well. I highly recommend Bluebird! Pros User-friendly, constantly updated to meet consumer demand. Review Source Response from Bluebird Auto Rental Systems September 13, 2017 Hello Chris ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! DA Danielle A. VP Automotive Used the software for: 2+ years ### "RW Overview" December 16, 2016 4.0 RW has allowed us to get rid of manual processes in regards to Wizard flowing into our accounting program, which is great. It does still seem to have quite a few glitches which are why I didn't give it 5 stars. The data often gets backlogged and when working in RW and I need to contact support regularly to fix issues. Working with Louise has been great, she is very helpful but when she is gone it can be difficult to find the right person. Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Danielle ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! DY Dan Y. President Used the software for: 2+ years ### "Happy user " December 9, 2016 4.0 So far working well. Support is the best. Always have room for improvement but overall I'm happy. Cannot comment the price because I never have chance to compare. But I don't need to compare anyway. Pros Help my business Cons Can do better on order procedure like AUTO SAVE after the typing instead of click save. Is time wasting when you forget to click save and customer waiting in front of you. Review Source Response from Bluebird Auto Rental Systems September 13, 2017 Hello Dan ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! AM Andy M. Fleet Manager Automotive Used the software for: 2+ years ### "Rentworks user - St. John's, NL, Canada" December 16, 2016 4.0 Overall is a good product in terms of productivity and features. I would just like to suggest a couple of minor improvements: 1) Allow a larger window and/or full-screen display. Right now the window has a limited resolution that is not up to the standards of modern LCD monitors. You could fit a lot more information on one screen if it was larger. 2) Improve and streamline the installation process. Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Andy ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! WN Wesley N. Manager Automotive Used the software for: 2+ years ### "Great Software" December 9, 2016 5.0 We like all the aspects of the software easy to use and train staff. We would like to see full screen and more color codes. Pros Easy to use Cons Not full screen Review Source Response from Bluebird Auto Rental Systems September 13, 2017 HelloWesley ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! jG jenna G. service advisor Automotive Used the software for: 6-12 months ### "EASY" December 4, 2019 5.0 It has been wonderful, super easy to learn and to use! Pros I was chosen to assist with our rental cars when we lost our assistant. I was able to pick up on it, in less then an hour. So it is really user friendly! It saves customers information, so you do not have to constantly go back and re-enter! I like how you can modify the days without changing the amount of days the client has actually been in the car! Cons There is nothing I do not like a bout his software, except printing options, I would like to be able to print two copies at the same time! Review Source Response from Bluebird Auto Rental Systems December 5, 2019 Hey Jenna, thank you for the kind words and we're glad you are happy with RentWorks. If ever you are having any issues please do not hesitate to reach out to our talented support team. GP Grey P. rental manager Automotive Used the software for: 2+ years ### "MOSTLY GREAT EXPERIENCE" December 9, 2016 5.0 Mostly great experience. One thing I would add would be tutorials for a new employee. Many positives, though. The ability to contact support and get a quick response has always been appreciated. Several members of the support staff will call me directly when we have issues that can't be resolved with an email. If the fix doesn't correct the problem, they are always quick to follow up. Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Grey ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! TC Tina C. Accounting Used the software for: ### "Rentworks review from the accounting department" December 9, 2016 2.0 I can't talk about the operations side. In accounting, we use RW for posting revenue, Fleet depreciation, additions, dispositions, accrual and revenue reports. We post depreciation in . If you ever want to reverse the posted depreciation, there is no reversal of the posting. Fleet depreciation has a handful of units that were sold many months/years ago and we have to manually remove them from the Excel download and Bluebird has not been able to clear those units for us. Accrual report does not work and Bluebird has been working on it for many months but have not heard from them. If a unit has been rented out in the current month and closes on the following month, the report gives one day's less accrual. In our case, the gasoline revenue had overstated revenue, some of them were 200-300% overstated. The resolution is still pending. We have found a different way of doing the accrual which is time-consuming but, at least, the accrual amount is correct. We use our own accounting software. The revenue is posted into the accounting software. The detailed daily business report does not tie to the summary daily business report in RW and RW wants us to find the reason. I told them that I don't know what the summary report is made of and it is for them to figure it out but have had no response since then. There is no Revenue report to provide the actually posted revenue along with the taxes. Each revenue report gives different results. This is the biggest drawback that we have found and it is very frustrating. I hope that Bluebird understands the importance of it. I always find a push back from them. Review Source Response from Bluebird Auto Rental Systems October 27, 2017 Thank you for your input, Tina. As you may know, we have created new reports to meet the requirement for your Accounting Software. Keep those suggestions coming! EP Eugene P. IT Specialist Automotive Used the software for: 2+ years ### "great product. useful tools." December 11, 2016 4.0 great product. helps us to manage fleet and contracts in an all in one system. there are useful tools that help us to run reports that help to maximize efficiency and productivity. the company has great customer service; however, the only draw back to this is that we (given our time zone) have a small window of opportunity to contact support should we experience any issues. Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Eugene ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! IP Ian P. Car Rental Manager Automotive Used the software for: 6-12 months ### "Excellent Easy to Use software package" December 16, 2016 5.0 Having used other "big ticket" software packages in the past, it was refreshing to have a comprehensive, easy to use rental software package that was reasonably priced. Team this with extraordinary Customer Service, a CEO who is interested in her customer's experiences, and eager to help with any issues that may develop. And importantly a CEO who is accessible when you wish to speak with her. Great Software, great people.... great partners in business. Pros It has every report you may need to operate your business efficiently, and if you need a new one, they can set it up for you.... and it is easy to use. Cons So many reports you sometimes have difficulty remembering where to find those reports you need. Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Ian ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! ER Ellen R. Manager Automotive Used the software for: 2+ years ### "RDR Car Rental" December 9, 2016 4.0 Since switching to Blubird we are very happy. The customer service is excellent. They are prompt and curtious . I love working with Bluebird. Pros Easy to open/close. Lots of reports for anything you need Cons Cash receipts. I would rather pull up the contract and pay there. Review Source Response from Bluebird Auto Rental Systems September 13, 2017 Hello Ellen ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! EE Ethan E. Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Rentworks Car rental software" December 21, 2016 4.0 I have been using this software for 15 years. I have looked at alternatives. I have trained many individuals on how to use this program. It keeps all our information up to date, our process running smoothly and the few times there is a problem, the support staff is quick and responsive. Review Source Response from Bluebird Auto Rental Systems September 8, 2017 Hello Ethan! Thank you very much for taking the time to review us. We are very happy that you are pleased with our LoanerTrack Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! SB Sandra B. Mgr Automotive Used the software for: 2+ years ### "Great program" December 20, 2016 5.0 There is always room for improvements but overall is a great program that is very user-friendly. The support group is always there to assist you in a timely manner. Pros Easy use and support Cons Interaction with other programs within our company. Review Source Response from Bluebird Auto Rental Systems September 10, 2017 Hello Sandra! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! EB EDWARD B. OWNER Automotive Used the software for: 2+ years ### "26 YEARS OUTSTANDING SERVICE " December 16, 2016 5.0 The team continues to provide outstanding product and service! A vital partner in our success for over 25 years! Pros Windows platform compatibility with other app & devices are; equifax, verifone, report writer. Cons PRINTS RA'S TOO SLOW Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Edward ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! HH Harry H. Owner Automotive Used the software for: 2+ years ### "Weak in some aspects" December 10, 2016 4.0 We have been a Bluebird customer for many years. But always feel that advances in the software that will make our business more profitable and up to date are always lacking. Cons Not receptive enough to needs of today's needs Review Source Response from Bluebird Auto Rental Systems September 11, 2017 Hello Harry ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! VB Vanessa B. Manager Automotive Used the software for: 6-12 months ### "Sensible Rental review" December 20, 2016 2.0 There are several issues within my system but that has to do with it being set up by someone else and me coming in later but I have had to call customer service several times to get help and some don't have a clue what I'm talking about and then some are really helpful. It's a good system as long as it's set up properly from the beginning. Pros It has all the features needed to run a successful rental business. Cons I want the program to stretch across my whole computer screen. Review Source Response from Bluebird Auto Rental Systems September 12, 2017 Hello Vanessa ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! Note: Having made numerous attempts to contact Vanessa regarding her concerns, she has been totally unresponsive. QA Quinton A. Manager Retail Used the software for: 2+ years ### "Good product " December 9, 2016 3.0 Very good product. Some room for improvement like integration with pictures so me and my staff can send walk around photos directly to the contract. Pros Easy to use Cons Bad lag sometimes Review Source Response from Bluebird Auto Rental Systems September 13, 2017 Hello Quinton ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.