Who Uses This Software?

Online dance studio management software for any size dance studio.


Average Ratings

107 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $45.00/month
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Jackrabbit Technologies
  • www.JackrabbitDance.com
  • Founded 2004
  • United States

About Jackrabbit Dance

Jackrabbit Dance Studio Software will help your dance studio save money, increase student registrations, grow profits, and improve customer communication & retention. Save time with the top features: online registration & payments, recurring billing, QuickBooks integration, recital and costume management, point of sale, staff portal with time clock & mobile attendance, and email/texting. Free unlimited phone, email, & chat support, and Jumpstart Coach. 4,500 + customers. 30 day free trial.


Jackrabbit Dance Features

  • Attendance Management
  • Billing & Invoicing
  • Class Management
  • Competition Management
  • Instructor Management
  • Inventory Management
  • Online Payments
  • Online Registration
  • Point of Sale (POS)
  • Recital Management
  • Scheduling
  • Student Management

Jackrabbit Dance Reviews Recently Reviewed!


Jackrabbit Class is outstanding!!!! I've been a user since 2009.

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JR is ALWAYS updating the user features based on user feedback through an "idea" button on the dashboard where we can share ideas we have about functionality that we'd like to see added to their already great service. As noted before, I have been a user since 2009 and I can tell you the system is always evolving. They make me feel like my opinion matters.

Cons: Here's what could be improved:
1. Text Messaging needs to be two way. Right now text replies are sent via email which is not always convenient. (but this is true of all the top providers right now)
2. Automatic Payments are not FULLY available. You have to manually perform a group batch to charge everyone on the day you want the payment to go through. In other words, you can't just "set it and forget it". However the batch process is a simple 2 step process. (Also true of all the other top studio software)
3. Currently, there is no customer app. I am mainly interested in this for the push notification feature. This would be great for promotions and deadline reminders.
However, to be fair, they do have a great customer portal which is mobile optimized so customers can access their account anytime on all their devices. (Again, non of the top software have this feature)
4. The LEADS file is limited. Currently, it's mainly a place to park your leads and inactive clients with an email feature. I'd like to see more CRM capabilities like automated drip emails etc.
That being said, I have taken the time to research most of the top software and I still find JR to be the most functional and up to date. I feel this is due to the fact that they are always listening to the studio owners and updating the service to meet our needs.
Keep up the GREAT WORK Jackrabbit. Love your service!!!!!

Overall: Jackrabbit helps me with online and in-person registration, scheduling, parent communication, accounts receivable, costume sizing and ordering plus a whole lot more. Overall it's a great program I'd recommend to any studio owner.

We love Jackrabbit!

Jul 04, 2016
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Customization options to suit our business as it grows
-integration options into our studio website
-CUSTOMER SERVICE any time we need it. (sometimes on holidays/weekends when they aren't supposed to be working!)
-Options for tracking both families and staff
-The new Staff Portal is great, we're excited to implement it in the new season.
-We love the fact that Jackrabbit is constantly growing and improving.
There's more! Lots more!

Cons: -No automatic payments from a bank account for Canadian customers (for us to pay our monthly fees to Jackrabbit) Overall: We started with Jackrabbit over 4 years ago. I was brand new to our dance studio and the system was still on a "trial" version. As a new faculty member I knew from the trial that the software was going to take us in the right direction as our studio grew more each season.
In the beginning we started using the most basic features and each year we learn and add more - kindof the way our business grows.
For us, the absolute most-important feature that makes us continue to stay with Jackrabbit over any other software/company/etc is the customer service. We can get help to some of our toughest (and silliest) questions so quickly via email, phone or the Jackrabbit Facebook Community. It really is above and beyond any other company we've dealt with. <3

Recommendations to other buyers: The first time a logged on to Jackrabbit it was overwhelmed. I thought there was no way I could learn it all. But the resources & customer support made it really easy to learn. I'm so glad I didnt go to a more "basic" system to suit our business in the early stages. It would have made the transition to Jackrabbit so much more overwhelming now that we've grown.

Vendor Response

by Jackrabbit Technologies on July 11, 2016

We are so happy to hear that you have had such great experience with our customer support team! We care so much about our customers. We understand it can be overwhelming when you start a new software, but we are thrilled that you have seen your business grow. We are constantly looking for ways to improve, so please let our support team know what frustrations you are having with setting up ePayments.

The Trials and Triumphs of bringing our Performing Arts School to the 21st Century...

Jun 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VERY user friendly. I'm very computer literate so it was a snap learning it but teaching it to folks NOT so literate, is easy. The BEST customer service from any company I've ever dealt with. Hands down. Constant updates, improvements and we the customers are listened to and the software changes and additions are created according to greatest need. Some of the best help documentation I've seen too. The training they offer both live and virtual is excellent.

Cons: There are features I wish it would have, like mass record updates or some more flexibility with report design but I feel like we will get those eventually. Nothing can cover every situation so just make sure if something essential is missing that you need that you have the JR folks talk you through it.

Overall: After 15 years as the sole office personnel in a small non profit that grew somehow from 3 personnel to over 45 I had to be dragged kicking and screaming to change. First, the updated Website. Ok, I can do that. Oh. You want a CART? To be able to register ON LINE? Wait...that means taking CREDIT CARDS? Are you mad? People have been writing checks for 20 years quite happily thank you. Oh...you LIKE signing your kids up in the middle of the night which is when you can get to it? You think everyone is like that? Pshh. Kids these days. Ok, FINE. Sparing you the details of my angst and how much research I did, after changing over everything for a big company that LOOKED like it would suit us...but didn't as a last ditch effort before utter despair, my boss's sister recommended JackRabbit.
I made someone else do the transition, I couldn't bear doing it twice. My problems were not lack of computer skills, my problems were that we have developed a very boutique style business and every system to handle every diverse aspect of what we do, I built from the ground up. My data base could roll over, sit up and just about any trick. Getting JR to do all that wasn't possible BUT it is ALMOST flexible enough to do everything I need which is awesome. There are still things I could do faster the old way BUT....here is what I love about JR. They listen.
ALL our businesses are totally different in the minutia but we ALL need clients, we need them to register, pay and service them. JR makes all that possible and for as many formats as possible. They are constantly adding things we ask for. I love that and it makes the pain of not being able to push a button and have all the forms I want the way I want them, bearable. I've learned to start bending around JR instead of the other way and it is a natural progression because the software is so flexible and user friendly.
Change sucks. No one likes it but if you are going to do it, do it with a company that is servicing at least 75% or more of your needs, is big enough to have the resources for R&D and small enough to be agile to implement that R&D.

Recommendations to other buyers: Setting up on line registration is SO worth it. That was the one feature I fought hardest and now I find myself with THREEEEEEE checks to process for 6 summer camps. I used to be 2 days processing hundreds of checks. I LOVE the online registration and payment. For all the other issues I have to work around, those alone save me more time than I spend doing any work arounds. READ the manuals, watch the videos, use the training. This software does so much, you don't even know what is available to use until you really explore.

Vendor Response

by Jackrabbit Technologies on July 01, 2016

Thank you for your kind words and sharing your experience! We know this will really help those looking for a class management software. We are always enhancing the software to make it even better - we¿d love to hear your ideas through your Idea button in your database. Thanks again!

JackRabbit is easy to use and assists immensely in organizing classes and students each season.

Jul 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like the ease of adding students to classes as well as dropping and transferring to other classes throughout the season. Being able to email on mass is also great but we also love being able to select specifics about a group before emailing. Class creation is easy, but still detailed, and the posting of fees is simple enough. I love the Dashboard! It gives a great snapshot of the business. The email schedule feature is also fabulous.

Cons: The cost to process families credit cards through the software is outrageous! Our fees have been so high that we have been forced to stop using this feature for some of our families. Also, reports are hard to work with and from time to time fees do not post to family's accounts when they register online. It would be great to have an "add fees" button similar to the class details where we could put in a monthly fee once and then post it for multiple months by clicking one button.

Overall: Mass emailing to our families save us time and creating email lists. Also, being able to register dancers quickly and easily is great for saving time.

Vendor Response

by Jackrabbit Technologies on July 05, 2017

Thank you for your review! We're thrilled that there are so many things that you love about Jackrabbit. If you work with a Jackrabbit-preferred credit card processor you have access to their meet or beat pricing promise so please reach out to them. We also base improvements on your ideas so please submit ideas through the button in your software so that we have a clear understanding of how you'd like to see Jackrabbit continue to enhance the software.

Since we began using jackrabbit, you customer retention has doubled. Jackrabbit is awesome!

Jul 06, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Not only is Jackrabbit easy for our customers to use, help is always available for my staff. The Jackrabbit support team is very friendly and patient. We rarely feel like we are waiting for a response. We also love the new skills and attendance tabs. This has been a fabulous tool for us at CREO.

Cons: It can take an hour to figure out where to look for certain buttons on the back end. As we gain more students, my staff has to act more quickly. Waiting for help or searching for the correct button can be frustrating. This is especially the case when we are working on setting up skill sets.

Overall: We are happy to say that because the system is automated, our customers retention is higher. Families love that they can register whenever they want on line. We have also had great success with the attendance and skills page. Once the skills buttons were implemented next to the attendance our staff had a much easier time ensuring that skills were assessed in a timely manner. As the director, I also love that I get immediate updates when a family has registered. This summer those updates helped us divert several clients from attending the wrong classes.

Vendor Response

by Jackrabbit Technologies on July 11, 2017

Thank you for sharing your experience with everyone. It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. Please send questions you have though the Help button in your software and - of course - submit your ideas through the Send Idea button! We depend on your comments. to make improvements.

A single tool to manage student database, emails, and tuition transactions is a huge time saver.

Feb 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to manage students and families. The waivers and online forms are great. We love being able to reconcile tuition transactions and send emails using the same tool as managing student contacts. In the past, we had separate databases for each purpose.

Cons:
--Taking attendance is cumbersome, instructors can't see all of their classes. This is a big struggle for our open classes where some students pay online and some in person and we need to reconcile payments with who actually showed up. Right now we are still doing this with a paper sign-in sheet since we can't get Jackrabbit attendance to work.
--Managing partial payments is difficult. Half of our students pay monthly and each amount is custom due to scholarships or other adjustments. It would good to have a family field for number of payments, and then the ability to have the statement show the next payment amount that is due. It is very time consuming for us to calculate each families payment by hand and send individual notices.
--Difficult to reconcile reports due to the filters. The paid fees report is good but its almost impossible t run a transaction report that give the same value.
-- It would be great if event registration had an option for groups instead of families. We often have schools or community groups register for our events.

Overall: Time savings, better record keeping, better tuition collection.

Vendor Response

by Jackrabbit Technologies on March 13, 2018

Thank you for sharing your thoughts. We would like to work with you to help you benefit from all of our features and we're always available to do so. We would love to help you fix some of these issues through a Checkup call, which can be scheduled through this link: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323

Software That Grows with Us!

Jul 02, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeps track of all the information we need for each family. Let us move inactive students to lead file. Online attendance and staff communication. Easy ways to accept payments.

Cons: Not enough flexibility in reporting. Grades don't upgrade automatically. Limited room for note taking and the notes are "hidden" in tabs that are not seen at first. Not enough flexibility with levels/skills. Having to use Dropbox for attachments.

Overall: As we've added new staff there has been a bit of learning curve but we are starting to feel like we are really using the software the best we can. The latest releases have really been great. We are loving the staff portal and look forward to more additions like it.

Recommendations to other buyers: Really need to have the ability to assign levels/skills by class type (Jazz, Ballet, Hip Hop, etc.) as students can have different levels. Would like to see levels rather than skills as not all studio tracks through skill, testing, or competition skills/levels. Let us attach items without dropbox. Assign individual emails to studio rather than noreply based to help avoid emails being tagged as spam.

Vendor Response

by Jackrabbit Technologies on July 11, 2016

Hi, thank you for your review. To address your concerns with Jackrabbit, we are happy to share that our grade level upgrade has been enhanced. Our skills are also being added to the Staff Portal and will be released very soon. We'd love to talk to you more about the flexibility you'd like to see in reporting. Thanks for the feedback and the business!

12 years on jackrabbit and still happy!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service and the fact I can be anywhere in the world and be able to access my business information!

Cons: The only con I can think of is the charge per active student. I would rather it be a charge per active family instead. By student, we are being charged for every child in a single family.

Overall: We joined Jackrabbit Dance in September of 2005 and are still completely satisfied with their service! Jackrabbit Dance has changed a lot since 2005 and so have we! With all of the upgrades each year by Jackrabbit Dance, we have not had a need to look at other software to meet our needs and run our school. Love their customer service! Especially love that the manual is online and training to run the great features is easily accessible.

Recommendations to other buyers: More options for those that run multiple programs. For instance, we run dance, gymnastics, acrobatics,aerial silks, music, art, cheer, camps, swimming (seasonal) and an after school program. We are also looking at adding daycare. But thankfully we have been able to figure out some "work arounds" that meet our needs.

Vendor Response

by Jackrabbit Technologies on April 02, 2017

We appreciate your awesome review and thank you for your loyalty for 12 years. You have seen Jackrabbit grow up! There's no doubt that you have great ideas for features or functionality in the software that would be helpful - like those you mention for running multiple programs. You're sure to know that we love hearing your ideas through the Send Idea button. So please send these along!

Go for it!

Jun 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have discovered that the customer convenience factor has been key. Online registration and customer portal have made parents very happy. The customer portal has been in use for a few years and we are now spending very little time answering questions because parents are now logging in more and more. Huge time saver!

Cons: We will be setting up the staff portal over the next fee months and I would love for my staff to be able to input dancer measurements through the portal. We will have to come up with a new procedure for this. Maybe it's coming?

Overall: Snap has been utilizing JackRabbit for a few dance seasons. We have done it gradually and continue to use more and more of it's capabilities. Our experience has shown us that anytime our administrative team 'goes for it', we end up loving the software more! Online registration for our 2015/16 season has been going smoothly and customers love all the conveniences.

Recommendations to other buyers: I have found the tutorials to be a huge help since we did not attend any training sessions. I printed out any relevant tutorials and worked through them making notes as I went along. It gave me confidence on how to initiate any 'unknowns'!

Vendor Response

by Jackrabbit Technologies on June 29, 2016

Hi Julie, thank you for your review. We are happy Jackrabbit has helped Snap and appreciate your business for all these years! Thanks for the idea for the Staff Portal - please send it in through the Idea Button in the software.

A gym owner' s greatest asset

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a co-owner of a small cheer/Dance/gymnastics gym 150-190 students depending on season. I am mostly the business side of the gym. I have a business/accounting degree. Before Jackrabbit we were keeping track of our payments on a gymnastics specific software(extremely old) program. This was not an online system and could only be accessed from my desktop computer. We took credit card payments thru QuickBooks. It was extremely time consuming to transfer information, payments and to invoice via mail.
I researched both I class pro and jackrabbit extensively. I found that Iclass pro purchased the company that created the software I had been using. For our company Jackrabbit was the best fit.
I was a little apprehensive about getting started but working with the support staff made the transition much easier. I attended a class after about 6 months of using it and that helped me to utilize even more of the facets of this great software. I got ideas from other users that I could take back and use.
When we first announced that our clientele could pay on line the response was mixed. I knew it would be easier for me but had hoped this would be a valuable tool for families as well. We are starting in our third year and most cheer families are totally invested while 50 % of the gymnastics side still pay by check or cash. We do not force them to the online pay as we want them to be comfortable about the process. We are located in a rural area and there are several families that do not have internet.
A few of my favorite features are on line statement and email capability. We have 3 separate components to our gym so it makes it easy to contact one without contacting the others.
I do not invoice a family unless they are late. With Jackrabbit I have had to send very few invoices as our outstanding accounts receivables have gone way down. Our cheer side ( they have 2 accounts each) was generally my problem group. Since we've gone to online pay capability our receivables have become very manageable. 98% of my cheer families pay on line which helps tremendously.
We have just finished our cheer season and out of 68 cheerleaders only one family has an outstanding balance. Best cheer season in the 20 years.
If you are looking for a product to make life easier and your business more productive and manageable this product is it.

Vendor Response

by Jackrabbit Technologies on March 27, 2017

Hi - Thank you for sharing your experience with everyone. It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. We try every day to make sure our software gets better and better so it helps you even more!

It's been great but wish the credit card fees were less.

Jun 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once we figured how to integrate our system we were using into Jackrabbit, things went smooth. I LOVE the recital feature, event feature, families registering online.

Cons: I feel since I've started using Jackrabbit, I've lost a significant amount of money. I feel it's through accepting credit cards virtually. Fees can be over $6000.00 a year. If just accepting checks there would be no fees or very minimal ones. In having a business in NY, the taxes are already out of control and with additional 3rd party fees, processing fees, percentages, surcharges, and "other" fees it just makes it hard to even pay yourself as well as employees. Possibly someone has an idea of how to fix this ongoing struggle?

Overall: It has made inputting of customer info much easier. Now they can do this on their own.

Vendor Response

by Jackrabbit Technologies on July 05, 2017

Thank you for your review! We're thrilled that there are so many things that you love about Jackrabbit. If you work with a Jackrabbit-preferred credit card processor you have access to their meet or beat pricing promise so please reach out to them. We also base improvements on your ideas so please submit ideas through the button in your software so that we have a clear understanding of how you'd like to see Jackrabbit continue to enhance the software.

Jackrabbit review - N-STEP Dance Center

Mar 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Best software that I have used to support multiple different tuition schedules
Time clock for employees

Cons: Not user friendly to start
significant learning curve
Multiple steps to perform 1 action

Overall: As I have discussed with many individuals there, I feel that the software is almost too much for the average user. The interface has a "developer" feel, v.s. a "user" feel. Sometimes less is more. Some of the steps that we have to go through are repetitive. For example, on the payment screen, when recording a payment, you need to select a SubType. This forces us to either record the payment split into the correct subtypes, or record it a 1 subtype. In either scenario, it creates more work for us to ensure that our record keeping is accurate.

Recommendations to other buyers: I am more than happy to work with anyone at Jackrabbit to help streamline some of these processes. With over 20 years in sales management, I am very comfortable with databases of all kinds and have a background that makes my usage unique from your regular "dancer who owns a studio".

Vendor Response

by Jackrabbit Technologies on March 27, 2017

Hi - We're happy that you have had success with several features in Jackrabbit but would be even happier if we can help you with the areas where you're finding challenges. We will reach back out to you to work on these areas and to help you to benefit from more areas of your software.

Great program!

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Billing and automatic payments are the best.

Cons: Not knowing how to use it to its fullest potential. I am never able to make a conference when it comes around as I am usually teaching.

Overall: Jackrabbit has really help me streamline my business. I was wasting hours collecting money and answering emails with questions parents can now find for themselves. In the beginning, it was harder to transfer for year to year however. For instance, I didn't know ahead of time the second year that you could delete the old costume measurements for us until we had already begun importing new ones. Last year was the first year I used the skills tab, so I had the same issue there as well. It would really help if there was some kind of end of year checklist to clear out the old and get ready for the new.

Recommendations to other buyers: As I mentioned before, an end of year checklist would be super helpful! Things like, deleting old measurements, old skill levels(I use this to recommend fall classes)

Vendor Response

by Jackrabbit Technologies on March 27, 2017

Hi - We're thrilled that you're thrilled! We hope that you continue to see new benefits and use a greater percentage of the software from year to year. Please send the items you mention in 'Advice to Buyers' via the Send Idea button so that they are reviewed by our product road map team as future development is planned. Thank you!

We love Jackrabbit. We recently started to use the recital management feature & costume mangement.

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jackrabbit is easy to use! We really like the costume management feature and the costume management feature. We also like the the time clock. We would like to start using the Events feature in the near future

Cons: The parent portal and they way the account payments are linked in the account summary. Our parents don't use the portal much because they say it is hard to understand. We spend a lot of time trying to explain.

Vendor Response

by Jackrabbit Technologies on March 13, 2018

Perfect timing! We will be releasing our new Parent Portal in the next couple months. This will be mobile friendly and much easier to use, the look and feel is much more modern. The function of linking payments and fees will be the same but hopefully it will be easier to understand in the new Parent Portal. It looks like your parents may be having trouble with some unlinked Payments/Fees, we recommend a Checkup Call help fix the issue. Here is a link to schedule your call: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323

Function and ease of mind

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Online registration and employee timeclock

Cons: I wish that autopay ran automatically with zero interaction without me having to click "go" once a month.

Overall: I have used this software going on 5 years and I couldn't imagine running my business without it. Keeping customer accounts up to date, accessible by clients and organized is so key. Online registration and customer interface that doesn't require you to teach clients how to use is so valuable. The added value of things like online employee timeclock, attendance for members, mini Cramm, and apparel tracking/ordering lets you save $ from other things. Pricing adjusts with the size of your business. I love this software

Recommendations to other buyers: If it seems confusing at first set up a time to speak to support who can get you started easier

Vendor Response

by Jackrabbit Technologies on March 27, 2017

Hi - We appreciate you for sharing your experience with everyone. We're thrilled when our software makes customers happy! It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. We hope you continue to find new amazing ways Jackrabbit helps you.

The system has saved us time and money, I love how they actually apply our suggestions

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of finding information, charging our families with a click of a button and the recital module. Also the store is very handy to have linked to your families accounts.

Cons: They need to concentrate on the Canadians way of doing things more our taxes need to be worked in better. The store is great but I have suggestions to make it more user friendly with inventory and purchase orders. The fees as a Canadian using credit cards is insanely high.

Overall: Time saving, reporting, convenience, ease of having parents do the work them selves,

Vendor Response

by Jackrabbit Technologies on March 13, 2018

We appreciate your positive comments and are thrilled that you are having great success with Jackrabbit. Our ears are always up for ways that we can continue to improve our software. We understand the challenge with tax rates, and with the credit card fees, we recommend reaching out to SafeSave to ensure you are receiving the lowest rate. We hope your experience with Jackrabbit continues to help your business thrive!

Plenty of features, somewhat confusing

Jun 28, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software has a ton of useful features and options. Processing payments and refunds is easy. The menu filters are very helpful.

Cons: The reports are very confusing to the point where I feel like I can't get them to work for me. There was a major glitch this spring with costume balances that caused me a huge headache. Customers can only see their last 20 transactions.

Vendor Response

by Jackrabbit Technologies on July 05, 2017

We appreciate your review and we are happy that you have success with many Jackrabbit features. We also understand that there are some areas that you would love to see changes and improvement. There are also some areas where you may need help. We provide the Send Ideas button in your software to give you a direct way to communicate your ideas with our product planners. We also provide a Help button that gives you access to every resource Jackrabbit provides to help you - including talking to a Support Team member. Please use these tools so we can help you get more from your software investment.

Compared to the last system we used, this has more functions.

Feb 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like it because we no longer have to manually generate statements each month. I like being able to look at the transactions and how each payment was applied.

Cons: I never had to removed a monthly tuition fee because someone paid in advance of the next month to be billed. Each time I forget to remove this fee, I get a complaint that the customer was duplicate billed for the new month. I wish this problem could be addressed.

Overall: MAKES MY JOB EASIER AND MAKES THE CUSTOMERS REALIZE IT.

Vendor Response

by Jackrabbit Technologies on March 13, 2018

Thank you for your endorsement of Jackrabbit! We're excited that you are getting value from using our software. We're always listening and seeking out ways to help you even more. We wish you continued success and would love to help you solve some of your issues through a Checkup Call, which can be scheduled through this link: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323

Jackrabbit does everything you need it to do to run a successful dance studio!

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I love that the software can really do just about anything - it just takes time setting it up and training staff.

Cons: Each "module" only goes so far. There is so much the Recital Module should do and it doesn't. Same with Staff Portal. Sometimes it won't allow a simple thing, such as emailing an archived class (we want to do that all the time). It's also very expensive now compared to the new softwares on the market.

Vendor Response

by Jackrabbit Technologies on July 05, 2017

We appreciate your review and we are happy that you have success with many Jackrabbit features. We also understand that there are some areas that you would love to see tweaked and enhanced. We provide an easy way for you to tell us everything you're thinking - it's through the Send Ideas button in the software. Please use it to get your ideas officially into the database that our product planning team reviews regularly. We're always looking for ways to improve.

Jackrabbit member since 2008 and LOVE IT!

Jun 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, Customer service, auto pay, recital module, staff portal, training videos, online registration.

Overall: I have been with Jackrabbit since 2008 and have been very happy. I love that they are constantly updating their system based on our feedback. Many suggestions I have made have been updated. My favorite thing is auto pay! They also have an awesome new staff portal which will make payroll so much easier as well as attendance. It is pretty easy to figure out by just playing with it, however their customer service is wonderful! Any time I can't figure something out I can chat online with a service representative, or email in a question. I always recommend Jackrabbit to anyone I talk to about studio software! They also have training sessions periodically through out the year that are very helpful to new users, and I even learn a few things after being with them for so long.

Vendor Response

by Jackrabbit Technologies on July 01, 2016

We are so happy to see what Jackrabbit has done for your business! Thank you!!

Our staff loves Jackrabbit!

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of event enrollment

Cons: I wish the recital features were a little easier and that it was a little easier to get links for separate events...maybe an auto generate

Overall: We have had nothing but good experiences with Jackrabbit. The customer service team is helpful and they take all the ideas they can get from their customers. There are so many features and I am so thankful this has made running our gymnastics school so much smoother!! Online enrollment is where it is at for us

Vendor Response

by Jackrabbit Technologies on April 02, 2017

We appreciate your review and we're thrilled that you love Jackrabbit! You're taking advantage of one of our most awesome features in online enrollment and we're glad you use the recital feature. As you know, we listen to what users say, so please hang in there and you may see some helpful recital feature enhancements. We hope you continue to have success with your gym and with using Jackrabbit to operate and grow it.

It has helped us streamline in a big way.

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the continued training options. I love the Facebook group so that I can hear from other customers about what works, what doesnt and upcoming upgrades, etc.

Cons: I HATE that it does not yell at me more when I scan someone in that has a balance. I wish the box would turn red! It would help my collections rate big time.

Overall: Streamlining our 2 companies that merged plus the training software as well as the broad use of the product

Vendor Response

by Jackrabbit Technologies on March 13, 2018

Thank you for sharing your experience with Jackrabbit! It's our hope that you always find value in our features and functionality. We're always listening and seeking out ways to help you continue your success. Great idea to have the option of showing a balance in RED. I have added this to our Enhancement list for consideration.

We use the software to manage our dance studio and have 80-100 families.

Jun 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the email features! So many templates and options. Another feature we love is the parent portal! So easy to bill accounts and allow parents to pay. It allows the money to go through less hands.

Cons: The search feature is very specific and if you don't remember exactly how the class is titled, it won't pull up.

Overall: Easy management of files.

Vendor Response

by Jackrabbit Technologies on July 05, 2017

We appreciate your review and we are happy that you have success with so many Jackrabbit features. We also understand that there are some areas that you would love to see tweaked and enhanced. That is exactly why we provide a way (through the Send Ideas button) in the software for you to share your thoughts with us. Please share your ideas about the search feature! We're always looking for ways to improve.

Jackrabbit is the best.

Mar 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Drafts
Reports

Cons: It doesn't prorate tuition automatically when kids enroll mid month.

Overall: I have been using Jackrabbit since 2012. They are constantly updating and making changes for the better. The customer support is great. Since using Jackrabbit my office is way more simplified. They allow you to post classes for online registration and take payments out automatically. I would highly recommend this program to anyone needing client management.

Recommendations to other buyers: Great work putting the new email option on the balance past due tab

Vendor Response

by Jackrabbit Technologies on March 27, 2017

Hi - Thank you for sharing your experience with everyone. We're thrilled when our software makes customers happy! We hope you continue to enjoy working with tech support when you have questions and using the software more powerfully with each enhancement. Please look for prorating! It's coming!

User Friendly Software

Jan 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and they're constantly improving the software.

Cons: Haven't honestly found one yet.

Overall: I started using Jackrabbit about 4-5yrs ago and little did I know at the time at I would end up running the company for the owner. It was so easy to learn all the different features and they're constantly updating with improvements with step by step explanations of the new features. Updates don't ecer effect you using the software and Tech support is amazing!

Vendor Response

by Jackrabbit Technologies on March 27, 2017

Hi - Thank you for sharing your experience with everyone. We're thrilled when our software makes customers happy! We hope you continue to enjoy working with tech support when you have questions and using the software more powerfully with each enhancement.

Jackrabbit-Dancing Unlimited

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and understand

Cons: Honestly there are no cons for me!

Overall: Wonderful software- I've been using for three years- never had a problem with support and my customers love the ease and flexibility it provides- no more chasing someone down for a payment!!! It's the best!!! Keeps me organized with a click of a button - it's wonderful to be able to access anywhere- long car rides are never downtime anymore!

Recommendations to other buyers: Start using it now- it will change your life

Vendor Response

by Jackrabbit Technologies on March 27, 2017

Hi - Thank you for sharing your experience with everyone. It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. We try everyday to make sure our software gets better and better so it helps you even more!

For studio owners/staff, you need it. NEED.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Jackrabbit is really the first and only thing you need to run a dance studio. I cannot say enough what a boon it was to the industry when it first came on the scene. It's amazing, it does EVERYTHING you could possibly need it to do, the company is incredibly supportive and holds continuing education to get the most out of it, and it's highly cost effective given the range of functionality. You don't need anything else if you have it, which is amazing--especially for an industry that is often miles behind others when it comes to technology.

Cons: Nothing. Seriously. Anything wrong with it would just be nitpicking, and given what I wrote about its positive side, it's simply not worth nitpicking such a vital and amazing product with such a great team attached to it.

Vendor Response

by Jackrabbit Technologies on March 13, 2018

We appreciate your positive comments and we're thrilled that you are having great success with Jackrabbit. Our ears are always up for ways that we can continue to improve our software. We hope your experience with Jackrabbit continues to help your business thrive!

Jackrabbit Review from Just

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, functionality and customer service to tell me where to look or offer suggestions.

Cons: Things I think of are too extensive.

Overall: Any questions or suggestions we have are always addressed/corrected in a very timely manner. Great customer service!!

Vendor Response

by Jackrabbit Technologies on April 02, 2017

Thank you for your review! We're happy that you have had great experiences with customer service. We strive for excellence! We continuously improve our software and hope that our enhancements will address the areas where you may find challenges. Please let us know your ideas through the Send Idea button in your software. We love hearing from you!

Jackrabbit review from Genesis Performing Arts School

Jul 06, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All of my family and transaction information is in one place.

Cons: I can't copy and paste pictures into the emails. And I haven't found a way to easily delete more than one transaction at a time from the transaction page.

Overall: I looked at Jackrabbit 3 times before I actually took the plunge and abandoned it each time because I couldn't figure it out. The learning curve is pretty steep but the jump start class helped tremendously.

Recommendations to other buyers: I thought this system wouldn't work for me but I got tired of using excel spreadsheets. The jumpstart call made all of t he difference. Now I can't imagine using anything else.

Vendor Response

by Jackrabbit Technologies on July 11, 2016

Hi - we are glad you took the plunge and are on board with Jackrabbit. We are happy the Jumpstart Coach helped you and have a lot of other options for helping you become an even powerful user. We can add photos into emails - just ask support and they can help you out. We'd also like to take a look at your transaction page and offer tips on how to handle deleting them in groups. Thank you!

After trying two other programs and the pencil/paper method, Jackrabbit is a huge time saver!

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does so many things, and I'm still discovering ways to utilize it. The search capabilities are fantastic.

Cons: Sometimes I look for a report that I think I want to run and I can't always find it. That could entirely be user error though!

Overall: Having all of my data in one place, organized, and archived is priceless!

Vendor Response

by Jackrabbit Technologies on July 11, 2017

Thank you for sharing your experience with everyone. We're thrilled when our software makes customers happy! We hope you continue to enjoy working with tech support when you have questions and using the software more powerfully with each enhancement.

I love having everything in one place. This is the only way I am able to keep up!

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Again, I love that everything can be done in one place. I use the sign in and out sheets daily. I use the email families once a week during concert season to keep families up to date on schedules etc... I use the class enrollment daily. This system truly keeps me organized on a daily basis.

Vendor Response

by Jackrabbit Technologies on July 11, 2017

Thank you for sharing your experience with everyone. We're thrilled when our software makes customers happy! We hope you have many more years of success in unleashing Jackrabbit's power for your center.

Love Jackrabbit!

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Na

Overall: Been a JR customer since 2010 and have loved it from day one! Customer service is the best! The program offers so many valuable features that are beneficial to my business.

Recommendations to other buyers: Would like for the processing fee to be addeducated automatically when a cc is being processed

Vendor Response

by Jackrabbit Technologies on March 27, 2017

Hi - Thank you for sharing your experience with everyone. We're thrilled when our software makes customers happy! We hope you have many more years of success in unleashing Jackrabbit's power for your studio. Please send the item you mention in 'Advice to Buyers' via the Send Idea button.

Love jack rabbit!

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Waiting for the updates I want

Overall: I know they are working on updates all the time! And there are a few I can't wait to have! But I love the ones we do have!

Vendor Response

by Jackrabbit Technologies on March 27, 2017

Hi - Thank you for sharing your experience with everyone. We're thrilled when our software makes customers happy! It sounds like you take advantage of the Send Idea button and understand how much we depend on those comments when we create future development plans! Thank you for your patience as you await some enhancements you've requested. We hope you'll see whatever you're hoping for soon!

VERY user friendly. Yearly seminars to keep you updated on new features. Great service.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Parent portal makes it super easy for parents to keep up. Very easy to train new users. Very user friendly.

Cons: I wish we could easily copy and paste pics on class emails. I know there must be an easier way to do it.

Vendor Response

by Jackrabbit Technologies on July 11, 2017

Thank you for sharing your experience with everyone. It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. We try every day to make sure our software gets better and better so it helps you even more!

We love jackrabbit

Jun 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support. They are always there and willing to help if you need them

Cons: It was hard to originally learn. I just wish I would have went to the conference from the getgo

Overall: We love jackrabbit and all the features that make our lives so much easier! The customer support is top notch!

Recommendations to other buyers: Go to the user conference. It was life changing

Vendor Response

by Jackrabbit Technologies on July 01, 2016

Thank you for sharing your experience. In person training is a huge hit - glad you enjoyed it and learned some tips!

Using Jackrabbit has changed the way I manage my studio! It's great to have everything in one place

Jun 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the invoicing for monthly tuition statements. The costume management is a great feature. And just this year I used the recital conflicts to help manage my shows and that was a huge help!!

Vendor Response

by Jackrabbit Technologies on July 05, 2017

Thank you for your compliments! It's gives our entire team tremendous satisfaction to know that we help you do some of the most critical processes for your business quicker and better. We wish you continued success!

JackrabbitClass on the Water

May 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Jackrabbit for all our class registration since 2010. We started with the free trial period, which JR was generous enough to extend for us so we could get all our classes up and running and give it a decent trial before we committed ourselves. They also guided us through the setup procedure and were available to answer our questions all the way through.

Once we went live, our customers were quick to happily make the transition from manual enrollment for each class to JR's much improved online system. The reporting functionality is much appreciated, both in our local office and at headquarters. The ability to print out all the week's roll sheets, including parent contact info as well as medical info, within two minutes is fantastic. It used to take me hours each Monday morning.

One challenge we came up with is how to use JR for our room rentals. The obvious answer would have been using the Event Module, but that calendar doesn't coordinate with the Classes Calendar. Since we need everything on one calendar, we opted to add events as classes. It's not ideal, but it suffices.

Overall, we love JR and promote it to other properties that either do, or want to do, online registration. Few people we talk to are as happy with their online solution as we are with Jackrabbit.

Vendor Response

by Jackrabbit Technologies on October 06, 2014

We're happy to hear how Jackrabbit has helped your business and save time with enrollment, Diana. We're glad you found a good way to use the classes for events even though it wasn't ideal for your business - our customers use the system in many different ways!

Great function - needs some UI tweaking and modern tools

Apr 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Jack Rabbit has just about every functionality that we were looking for as a Dance Studio - from costumes to online scheduling and registration, it makes the entire process very easy!

Cons: UI is outdated looking - would love to have an app that we could run on an iPad for attendance or as a POS system.

Easy to manage studio software

Apr 25, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how easy it is to add one time charges like dance wear purchases and snack purchases. Drop in classes are easy to log for non company members.

Cons: I wish it were easier to assess late fees on recurring monthly tuition payments so they could be less disputable by parents.

New Jackrabbit user

Jul 14, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have blessed with tremendous growth over the years of our studio. Handling the accounts was getting more and more involved as we added different pricing tiers, discounts, scholarships etc. We had used the same software for several years but it was outdated and not able to produce all we wanted/needed. We researched and asked around and Jackrabbit seemed to be where we needed to start in our quest for new studio software. After attending the seminar in Charlotte NC we knew we had made the right choice. The #1 influence in our decision was the customer service. We felt from the start that they would always be there for us and help in any way possible and they have not proven us wrong! We are still in the "learning stages" even after a year and a half and know that we are not using Jackrabbit to its fullest extent but we are taking baby steps. Some things are very hard to get use to after using another software for so long. Granted, there are reports, list , and overall ways of doing things that Jackrabbit cannot offer us and we are not pleased with EVERY aspect of the software however, have been able to make the necessary adjustments to keep going with it. I would highly recommend this software.

Vendor Response

by Jackrabbit Technologies on October 06, 2014

Thanks for your kind words about our customer service at Jackrabbit - we are flattered. We'd love to hear about your frustrations as well. Please email marketing@jackrabbittech.com so we can discuss the parts of the software that you'd like to see adjusted.

We love JackRabbit, what a time saver!

Mar 05, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Quick and responsive customer/technical support
Flexible and customizable for our needs
Easy to use and navigate for our customers
Reports are a time saver
Web-based allows us to quickly edit, change, and run our business easily

Cons: This is not really a con, as it is a recommendation to truly maximize the features of this software, users should attend a training. So the only con is that the guided software training is only available at live locations a few times a year or you have to self-study by the manual. If the training was available by DVD (video) for people who cannot attend live it would be great.

Overall: JackRabbit was the best business decision we made in years! Going to online registration and automated tuition billing has not only increased our business and time for collecting tuition, but our students and parents love it too. The details that we can track, the costume management, and flexibility to adapt to our program needs have exceeded our expectations when we were looking for a software program. You'll be so glad you chose JackRabbit, we can't imagine running our dance studio without it.

Vendor Response

by Jackrabbit Technologies on October 06, 2014

Thank you, Suzanne! We love hearing your feedback. Our training sessions are now available online through YouTube. You can access our channel at youtube.com/jackrabbittech!

Not a good fit for us

May 28, 2015
3/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have a lot of drop-in classes. I believe we are not only dance studio which has drop-in classes. Jackrabbit doesn't allow to manage those classes as "classes", only as events. Second, there are very limited tools to bring information from the Jackrabbit to your website. Not even a calendar. Third, If you want class which runs in 8 week sessions (as most of our classes) you will need to create as many classes as you have sessions. Plus as many as you have different times. Plus separate classes for drop-in / trials if you want to collect fees... (there is no way to set a fee for a trial class). So, if you have 10 different classes running at 2 different times in 4 sessions plus paid trial classes, be ready to create about 100 classes. That doesn't work for us.
Most reviews have no any specifics, don't think it is done by real users.

Vendor Response

by Jackrabbit Technologies on June 03, 2015

Hi Elena - We'd love to answer some of your questions and concerns in more depth. Jackrabbit can be set up in many different ways to suit your business. One cool thing is you can embed your classes and events right to your website - we'd love to show you how. It's great to hear how many classes you offer and there are definitely tools in Jackrabbit to speed up that process and make it less manual than what you're doing. We'll shoot you an email as well to help clear some of this up!

Needs to be on mobile devices.

Apr 01, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments:

I think this program is a lifesaver but I'm always on the go. The JR email system only makes sense for big studios that have a secretary. I own MAX Dance Pro, dance in RED Dance Company, and teach two courses at University of Mount Union. .... when I try to send an email I'm usually driving and I find my self in another lane of the highway.

Instead, I have asked my clients to join Facebook. It is easier to log on (via memory of the app/fingerprint) to tell them what is going on in the studio. Plus, new parents can ask questions and receive a response from older studio parents within the post I created. This feature saves me hours of response time.

Aside from the above, I think your program is wonderful when it comes to online payments and keeping track of account balances. Those two things are a life saver.

Thank you,

Mary Vaccani

Vendor Response

by Jackrabbit Technologies on April 02, 2017

Thank you for your review! We're happy that you find lots that is great about Jackrabbit. We're making continuous improvements to the software and many times this is in the area of greater mobility. Please hang in there as we push enhancements out every week - reaching totals that eclipse 200-250 per year. We hope you continue your great success - and keep loving your Jackrabbit software!

The All-In-One Everything!

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being a tech savvy shopper, I spent months checking out all the new software programs that were available to Dance Studios before I opened my studio. I avoided many who did not seem to have all the features that I required. When I finally decided on a program (not JR) I spent 3 months working with the specialist to make it into the program I was looking for, losing valuable time. So I 86ed the program and called Jack Rabbit. A specialist came to my studio and got me started. She was patient and knowledgeable and gave me tips and notes. After a few months of using the product, I went to the user conference to further my understanding. They even allow you to make suggestions!! Who does that??? The program can handle everything from monthly maintenance, one-click EMail templates, collecting tuition, attendance, calendar, special event registrations, costume management, retail operations, team fees, staff organization and so much more. I am constantly learning new things that this webware provides and I have never looked back at another platform. I have seen iClass, Dance Studio Management and all the others. NONE of them compare to JackRabbit. Not even close!

Jackrabbit was the right choice!

Sep 23, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After purchasing our studio and trying to make sense of the archaic management software being used at the time we quickly realized we needed a more efficient and modern approach. After searching and sampling a few management softwares both downloaded and online we can across Jackrabbit and haven't looked back.

Even in our third year with Jackrabbit we are still discovering new features and enjoying new benefits. We recently implemented the ability for our families to manage and pay their accounts online and it couldn't be more convenient for both us and them.

The software is very thorough and catered to the industry extremely well. Customer service is very helpful and always gives practical explanations and examples to help work through any kind of hiccup.

We spent the time searching for the right management software and found it with Jackrabbit. We highly recommend their services to anyone. It doesn't matter if you're just beginning or have been in business for 50 years, Jackrabbit has something that can make your life easier.

Vendor Response

by Jackrabbit Technologies on October 06, 2014

We're thrilled to be the software you chose to run your business, Chad. Thank you for your awesome review - we really love working with you!

Jack Rabbit is amazing!

Jul 18, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This technology is really user friendly and easy to navigate. I have trouble running certain reports, but I think that is because I need more training in that area. Tech support is very prompt and helpful. They are very knowledgable and have given me some great solutions to different problems I've had. I don't like the way things appear when printed with the exception of class roll sheets. A lot of times it is not easy to read and is very small and cramped together. True I could export to an excel sheet, but then I would need to still adjust font size and column/row size. Still a great program and I appreciate how jack rabbit is always open to suggestions and is constantly making improvements. Thank you!

Vendor Response

by Jackrabbit Technologies on October 06, 2014

Thank you for the review, J'Nelle! There are a lot of different reports in Jackrabbit -- we recommend taking a look at the full feature list [http://www.jackrabbitdance.com/Features/FullFeatureList/cid/10/category/Reporting] to read more about each report. Our support team is also available to walk you through reports you should run and then you can save the criteria as a template so you don't have to remember each time! Hope this helps and you can get some assistance.

I am enjoying working with this new software since January.

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is user friendly and the costumer support via phone or online help line is great. I have found it much easier to use than the previous software company I was with.

Cons: Maybe the price - could be more competitive. The previous software system I used and several others I checked in to were cheaper.

We LOOOOOVE Jackrabbit!!!!

Nov 25, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Jackrabbit has helped save my sanity!!!

Pros: Getting rid of paper registration forms has been fabulous, online management for the families and my desk staff makes things so much more organized, it being cloud-based allows me keep better track of tuition and registration from anywhere, has made the ease of posting fees and collecting tuition 1000% better than the system that I had! The staff is also incredible! So patient and ready to answer all of your questions quickly and effectively. t describe how much Jackrabbit has helped improve my studio and my life!!

Vendor Response

by Jackrabbit Technologies on October 06, 2014

Thank you for the review, Rysa. We are happy to hear about the benefits of Jackrabbit. We are working on seeing fees to make it easier and faster for parents to see what the cost is. Thanks for the idea!

Paperless Registration Success!

Jul 22, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Jackrabbit has given the opportunity for our registration process to go completely paperless.

After many years of using reams upon reams of paper for registration 3 times a year, we made the switch last summer. Change is never easy, however we now look back and wonder what we did before Jackrabbit. Our processes are much clearer, customers can fill out the registration form anywhere and anytime (and only once), enrollment sheets are up to date, transactions are recorded and cross checked with our Quickbooks software and teachers can record their time from anywhere (not to mention payroll can be completed remotely). Record keeping and reporting is much easier than ever. As with anything, there are always areas of improvement and development of usability, but with Jackrabbit always open to suggestions we have already seen some of this happen in the last year.

Thank you Jackrabbit.

Vendor Response

by Jackrabbit Technologies on August 11, 2014

Congratulations on getting online registration set up - it's a life changer! We're happy to hear your processes are clearer as well. Thanks for your suggestions - enhancements are always in the works!

Love Jackrabbit! Great Software!!

Jul 21, 2014
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I've been using Jackrabbit for 3 years and it has helped me manage my studio with such ease. I love how easy it is to customize my settings and make it fully accessible for my business needs. Website integration is easy to set up. I appreciate the user guides and online videos to use, their support system has always been great and respond in a timely manner. I only wish they offered phone support, as I just prefer that more, but I've never had a problem that they haven't been able to help me out with.

I would recommend jackrabbit to anyone looking for dance studio software!

Vendor Response

by Jackrabbit Technologies on July 22, 2014

Hi Steviee - Thanks for the review! We're all ears at Jackrabbit and understand phone support is important. We now have a Jumpstart Coach program to help new users get set up through a series of phone calls. For more experienced users, you can request a database utilization review through your support button. A software support representative will call you to go over any questions you have. For more information, visit http://www.jackrabbitdance.com/Support/SupportTeam.