--- title: "Jackrabbit Dance Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Jackrabbit Dance the right Dance Studio solution for you? Explore 748 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/93349/Jackrabbit-Dance/reviews/" page_type: "reviews" language: "en" --- Jackrabbit Dance 4.6 (748) [View alternatives](https://www.capterra.com/p/93349/Jackrabbit-Dance/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Jackrabbit Dance Ease of use 4.2 Customer Service 4.7 ## Pros and Cons in Reviews DJ Darylle J OwnerPerforming Arts, 2 - 10 employeesUsed the software for: Less than 6 months. “With a fairly complex programming at our studio, Jackrabbit has been the only software that can solve many of our program related hurdles with class management“ May 21, 2026 CS Christa S Administrative DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Some areas of the dashboard are a bit clunky and out of date, making it less user-friendly. If these areas were updated, it would be stellar!“ May 21, 2026 CS Christa S Administrative DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I love that classes, tuition, productions, staff, payroll, attendance, and now even trainings are all in one place.“ May 21, 2026 GV Gabriella V OwnerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “I never did this in the past and then noticed most of the bank account's were denied and the money was removed without any notifications to us.“ March 26, 2026 TA Tammy A OwnerInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “Features keep coming as well, such as camp add-ons available in the parent portal allowing us to sell t-shirts.“ June 4, 2026 EM Ellen M Studio ManagerEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “We have several different tuition charts in effect in the same session and we struggle with not being able to create multiple charts in JR for the same session.“ December 7, 2024 RS Rachel S CEOPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “They have ample report options; all the basic needs you would need for a dance studio; plus ways to organize/order recital costumes and create recital performance orders which has been very helpful!“ December 6, 2024 RK Richard K Owner DirectorRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes too complicated, too much clicking around, more complicated than it needs to be, statements are confusing for customers, lack of quick answers from support (emailing and chatting takes 5 times longer online due to deciphering communication).“ December 3, 2024 ## Showing most helpful reviews Showing 1-25 of 748 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emily M. Founder Performing Arts Used the software for: 2+ years ### "Jackrabbit Dance is essential to our operations" March 25, 2024 4.0 We have been customers since 2012, and I consider myself pretty high level in the implementation of Jackrabbit's tools at this point. I'm glad to have Jackrabbit Dance for client management for sure. Having worked in other systems, I do not believe they are as appropriately set up for class sessions. While Jackrabbit may not be the best for one-off classes, it is definitely the best for class series or sessions with multiple classes being paid for all at once (or over the course of a few months through installments). Pros Without Jackrabbit Dance, I have no idea how we would manage our catalog of 2,000+ students. At any given time, we typically have between 250 and 500 active enrollments, and we could not manage the activity around class management, client management, and payments without Jackrabbit as a tool. Cons I don't love the fact that one-off classes are managed under Events rather than under Classes. It has proven to be confusing to clients, so we typically don't use Jackrabbit for those types of enrollments. I would definitely prefer to be able to use one database management tool for all of our operations. Review Source KF Katie F. Artistic Director Consumer Services Used the software for: 2+ years ### "I'll never stray from Jackrabbit again!" December 12, 2024 5.0 I have used a few different studio software systems over my 17 years of dance studio ownership. I was regretfully tempted to try a new platform a few years ago - BUT I immediately returned to Jackrabbit and will never stray again! Not only does it offer everything I'm looking for in one program, but it's always adding new features (many of which are suggestions from other users like me!) And if I have an issue (user error or otherwise), the customer service is incredibly responsive and helpful! I cannot say enough good things about my experience with Jackrabbit and highly recommend to my DSO peers! Pros I love having a one-stop-shop for all aspects of running my dance studio - CRM, costume management, store inventory, recital prep, and more! No need to use a bunch of different apps/programs - Jackrabbit does it all! Cons Wish I could tab between students or families, but I love that I can make that suggestion and it could possibly be added to the improvement pipeline! Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance When I tried switching over to DSP (promised to be cheaper and better), it didn't have any of the capabilities that Jackrabbit had so I very soon switched back to JR - which is well worth the cost. Switched from [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/)[Akada](https://www.capterra.com/p/92427/DanceWorks/) At the time, Danceworks was a desktop app and not online, I wanted something I could access from anywhere. And when I trialed DSP (promised to be cheaper and better), it didn't have any of the capabilities that Jackrabbit had - which is well worth the cost. Review Source DH Dawn H. Business Manager and Owner Performing Arts Used the software for: 2+ years ### "Good reliable studio management system" December 3, 2024 3.0 Jackrabbit Dance is a good studio management system. It's reliable and works well for the features it has. Would love for it to do more but have yet to find a one size fits all needs system so we stick with JR. Pros Easy to use for managing our classes and the customer portal is easy for our customers to use. It functions well for our studio management and we love features like direct class listings on our website. Cons Automation for billing only works for accounts enrolled at the time of the automation setup leading to missed billing. Having to delete or archive inactive students to decrease our cost to use JR. CRM is not included/incorporated. Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/) With JackRabbit we can list our classes directly on our website with registration links which greatly simplified online registrations. Review Source AR Alexia R. Remote Administrative Assistant Performing Arts Used the software for: 2+ years ### "Real People Support" May 26, 2026 5.0 We have been using Jackrabbit Dance since 2012, and have no plans on leaving. We are very happy with the service and all we can offer our families. Pros Choosing what I like most is hard to narrow down.. So, I will list the things that I do like about Jackrabbit Dance! I really appreciate the quick and effective REAL Person client support team, whenever I have a question or made a mistake in my system they are ready to help. I find the dashboard very easy to navigate and I love all the customization settings for the classes and families/students. The team is always working on making changes & updates to the system to make personalization more available for what each studio needs. The parent portal is easy to navigate and we love the new addition of Appointments - we will be adding private lessons that way soon! Cons I wish that the emailing had widgets for creating newsletters right in Jackrabbit rather than having to create on canva then copy & paste. Or, if the emailing had a way to paste an html to format an email newsletter. We love jackrabbit pay, but I wish there was a way to void a payment when a bank account is used. Other than that, JackrabbitPay is great! Review Source Response from Jackrabbit Technologies May 30, 2026 Hi Alexia! Thank you for such a thoughtful review and for being a Jackrabbit Dance client since 2012. We’re thrilled to hear that our support team, customization options, Parent Portal, and Appointments feature have helped support your studio's success. We also appreciate your feedback around email design tools and Jackrabbit Pay functionality. Insights like these help guide future improvements, so please continue sharing your feedback through Jackrabbit Labs and our team. Thank you for your continued trust and partnership, we’re grateful to be part of your journey! KC Krista C. Owner Performing Arts Used the software for: 2+ years ### "Exceptional quality and service " December 12, 2024 5.0 Any questions are responded to in a very timely manner. Team members listen patiently and always help us to navigate to what we are trying to find or fix or do. Absolutely exceptional customer service. Pros Response time is phenomenal, they consistently strive to improve and there are so many tutorials to help train new staff and get yourself unstuck. So grateful they partnered with Zapier to make our backend easier and the partnership to now make texting an option has been a complete game changer for our business. Cons So many options to customize sometimes it’s hard to find the exact information you are looking for. Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance Ease of use and reviews. Pricing was fair and it was easy to set up. Offered a trial period with assistance to get set up. Review Source AB Amy B. Studio Director Performing Arts Used the software for: 2+ years ### "The best customer service" December 12, 2024 4.0 We hace used Jackrabbit since 2007. We have seen several changes and along the way their customer service has been amazing. Pros The customer service has been the best part of being with Jackrabbit. The trainings to use all the features is also amazing. The updates to the systems keep them engaged with their cluents. Cons Because Jackrabbit clients are from several industries, some updates seem more specific to certain industry. Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance The price, the features and the customer service. Review Source JE Jai E. Owner Artistic Director Performing Arts Used the software for: 6-12 months ### "Highly recommend!!!" December 12, 2024 5.0 I just feel so thankful to have found a dance registration page for my clients that is so easy to maneuver through, to connect my website, to create my own app with, and most of all it’s super affordable. I love all of the different options provided for monthly payment based off of what my business needs. That’s really important because not every business is the same, my dance company is very different than others so it’s got options that is perfect for what I need. Another thing I love is how easy it is to speak to someone to help me through any technical difficulties I have. Sometimes I forget a process that I haven’t done in a while, and they not only help me through it, but also give me a recording of our interaction so that way I can save it to use in the future if I need help with that specific problem again. Pros It gas so many features for not only myself on the backend but also my clients. Cons Compared to other companies I have tried, I really have no complaints. Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/)[Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Affordability along with everything that I needed. I wanted to have more control over billing and payment as well as being able to contact parents more effectively and efficiently. Review Source JH Jana H. Dance Studio Owner Performing Arts Used the software for: 2+ years ### "Wouldn't use anything else" December 6, 2024 5.0 The customer service is fast and helpful. The videos and webinars are available anytime and have helped with onboarding new staff easily Pros The ease of function and the variety of reports Cons Still learning all the functionality after using for 10 years Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Jackrabbit Dance The product I was comparing was not listed above. Dance Studio Pro was the software being compared. Pricing at the time was more within budget and the features offered had more variety Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Better customization specifically for dance studios and creating class rolls Review Source RS Rachel S. CEO Performing Arts Used the software for: 2+ years ### "Very professional, even if it doesn't have everything" December 6, 2024 5.0 A big learning curve during initial setup, and some simple elements they are missing that seem obvious to include, but overall very happy with it! Pros \- Jackrabbit has a great (and quick) customer service team. They walk you through step-by-step how to resolve any issues you have! - They have ample report options; all the basic needs you would need for a dance studio; plus ways to organize/order recital costumes and create recital performance orders which has been very helpful! - Their database experience for staff as well as the portal for dance parents looks very professional, and makes our studio feel like we are offering the best to our dance studio. - We also enjoy the ease of creating our classes and (with simple coding you can copy/paste and embed in your website) having them automatically appear on our website. - They have great articles for almost anything you could possibly need help with, plus incredible online training for new staff or those who would be moving up into managerial positions! Cons \- There are some simple needs for a dance studio that Jackrabbit Dance has difficulty with, such as creating private dance lessons (one-time or recurring -- although this is a new feature they are finally releasing), a way to customize how much a teacher gets paid based on individual class, automation for late fees being applied (they have automation for tuition posting and auto drafting but not applying registration/costume/late fees), and limited customization on the online registration form or portal registration. - Perhaps the biggest annoyance has been their email editor. Their new template editor is a BIG step forward! However, it is still clunky enough that makes me hesitant to stop using our normal bulk mail system like Mailchimp, constant contact, etc. (For example, Mailchimp/Constant Contact/Etc allow you to take a previously made template and easily swap out images, change the hyperlink on a button, or delete a text box from within the simple editor, vs. in Jackrabbit you have to make a whole new template anytime you want to change a picture or hyperlink, etc. In addition, there are still dumbfounding limitations to changing the text and font.) Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance We knew other studios that were using it at the time, so it seemed safer and easier to start with. The Jackrabbit staff interface and parent portal also looks more professional than DanceStudio-Pro, even though DSP has some appreciated features that JR does not. Review Source AP Anita P. Co-Owner Education Management Used the software for: 2+ years ### "Boogaloo Academy" December 6, 2024 5.0 We have been customers of Jack rabbit for the last 12 years and we've had many opportunities to move, but we are very happy with this software Pros Customer service Being able to organize the ERIN show program Cons I would like to be able to phone directly from the students account rather than have to memorize the phone number. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Numbers](https://www.capterra.com/p/170166/Numbers/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Gmail](https://www.capterra.com/p/202338/Gmail/) Reason for choosing Jackrabbit Dance We've been using jackrabbit for the last 12 1/2 years and we still don't know how to use it properly, let alone have the time to learn how to use another system. Review Source CP Cassidy P. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "It's pretty good at what it does! " December 4, 2024 4.0 It's pretty good at what it does! I find sign-ups are more convenient. I miss how easy it is to see the tuition amounts per student, as our old system (DSP) had. Pros Great sign-up interface, and I love that it auto-sends receipts. Cons You can't see student's tuition easily on the profile Switched from [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) In DSP customers had to make an account before selecting the class to enroll in, but in JR they click "register" for the class they want before they make an account. Makes enrolling easier. Review Source JD Jennifer D. Director Fine Art Used the software for: 2+ years ### "Great customer service" December 18, 2024 5.0 My overall experience has been great. The company is receptive to feedback and always willing to help you with a problem. Pros I love the customer service. Whenever you have a question they’re eager to get you an answer quickly. Cons I feel like some of the features could be streamlined for ease for dance studios. Reason for choosing Jackrabbit Dance Felt it was easier to use. I think it was more user-friendly and more administrative friendly. Review Source LL Leo L. Assistant Director Performing Arts Used the software for: 1-2 years ### "Love Jackrabbit!" December 6, 2024 5.0 Love it! We are all in! It makes our business more organized and more efficient. Pros I like how forgiving it is. It is very user friendly and meets all my needs. Cons I think it has a pretty steep learning curve. I feel comfortable using it, but my entire office staff doesn't. I know there is a lot of trainings and a great library of support topics. We just need to find the time to take advantage of them. Switched from [Othership](https://www.capterra.com/p/266602/Othership/) We switched from Studio Director. Studio Director was falling apart. Inaccurate reporting and very poor customer service. We also switched because of the Jackrabbit's integration with payment processing and the posting of fees directly to customers' ledgers. Review Source AR Amy R. CEO Entertainment Used the software for: 1-2 years ### "Still glad I made the switch!" December 3, 2024 4.0 Overall the initial set up was easy and JR staff was very helpful - a year later and still have a lot to learn and still learning basic tasks since many steps are involved. As the Owner I am not on the software all the time like admin so it takes me extra time as some stuff feels like I am re-learning. Screen casts work best for me since I am visual learner! Pros Right of the bat the customer service! They were very helpful and got me up and running quick! Cons There are almost too many features with the software and finding how to do something on your own is very complicated - you have to almost always ask for help! Which is why their chat is so busy! Switched from [Google Cloud Storage](https://www.capterra.com/p/253631/Google-Cloud-Storage/) I did not switch from google i switched from studio directore - Customer Service - I did like several of their features Review Source JM Jennifer M. Artistic Director Performing Arts Used the software for: 2+ years ### "Great software" December 3, 2024 4.0 My overall experience has been great. This software changed my business and the way financials and collections were done. It was an instrumental change needed to switch to jackrabbit. Pros The ease and organization of the program. It makes day-to-day tasks simple. Cons The wait time for payment processing through the third-party. Reason for choosing Jackrabbit Dance I chose it for the Cost. It was the best price Switched from [Dance Studio Manager](https://www.capterra.com/p/93339/DSM/) To get online registration and to have easier billing and processing Review Source MM Martha M. Board President Performing Arts Used the software for: 6-12 months ### "Great system for our mexican dance company" December 7, 2024 5.0 Love it. I think jackrabbit is a valuable tool that is worth every dime. Pros The features I like the most are the useful reports, the ability to automate monthly tasks, and the ability to filter certain aspects to reduce the amount of time spent on looking at certain families. Cons The only thing I’m not a fan of is that the costume feature doesn’t work for us. The costume feature seems to only function as a way to order outfits and not to check out costumes, which is what our dance company does. If there is a way to customize it would totally be a game changer for our wardrobe director. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed a better system for managing our studio and dancers because we were growing quickly. Review Source JK Jennifer K. Studio Director Performing Arts Used the software for: 2+ years ### "Jackrabbit is the BEST!" December 3, 2024 5.0 it's been great. wonderful support that you can get at any time. Pros automation of tuition, wonderful support Cons calendars/scheduling, cost, no split billing for divorced families, sending siblings to LEAD Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance support and popularity at the time - needing something Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) ease of use, automation of emails/billing Review Source JA Jane A. Student Services Coordinator Fine Art Used the software for: 2+ years ### "Overall Good For Full Administration" January 8, 2026 4.0 Overall, I enjoy using jackrabbit for planning, administration, and scheduling. Areas of improvement are more niche, like recital management and drop-ins. Pros Being able to easily manage all aspects of the registration and class administration process, including initial class registration, scheduling makeup classes, processing tuition, and tracking attendance. Cons The recital/shows management could be more integrated with the rest of the platform- you can't adjust someone's recital participation from their profile. It is also challenging to manage drop-ins, but the recent updates are promising! Review Source Response from Jackrabbit Technologies January 14, 2026 Hi Jane! Thank you for taking the time to give us a review - We're glad Jackrabbit helps you manage registration and classes. Recitals/show management is a focus for us this year and we are hopeful we will continue to grow and meet your needs. TA Tammy A. Owner Information Technology and Services Used the software for: Less than 6 months ### "Quick setup and keeps improving" June 4, 2026 4.0 Pros Jackrabbit was easy and quick to set up when we needed to launch our summer programs with about two week lead time. Support staff were helpful and documentation was strong. The policy approvals and authorized pickup features are helping our preparations go smoothly and we've had a good experience handling customized situations e.g. camp scholarships. Features keep coming as well, such as camp add-ons available in the parent portal allowing us to sell t-shirts. Cons Reporting at times feels clunky and restrictive - I wish I could create a custom report with the filters and fields I would like. Review Source Response from Jackrabbit Technologies June 8, 2026 Hi Tammy! Thank you for sharing your experience. We’re glad Jackrabbit Dance helped you get your summer programs up and running quickly and that features like policy approvals, authorized pickup, and camp add-ons have supported your operations. We also appreciate your feedback on reporting. We’re continually enhancing reporting capabilities, and insights like yours help shape future improvements. Thanks again for choosing Jackrabbit Dance, and we’re excited to continue supporting your growth! DD Danielle D. Admin Performing Arts Used the software for: 1-2 years ### "Jackrabbit is a great program" December 3, 2024 5.0 My overall experience has been great. Has help me a lot with all of our operations. Pros There are so many great things about Jackrabbit our customers love it. I do like how jackrabbit lets you make suggestions to features you would like to see. Cons There are A LOT of features. I feel like I don't know how to work it all fully. And there are multiple ways to do one thing. Good and bad thing but I just need to spend more time working with the program. Review Source CB Chelsea B. School Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Solid choice if you like diving into software programs further than the average user" December 12, 2024 4.0 A work in progress, like them. It does have a lot of features and I have high hopes that improvements will improve my experience. Pros I like that they are constantly improving things and building more features in a (mostly) comprehensive and efficient manner. I hear customer service is solid, but I have not used it. Webinars are usually well done, but super basic and I rarely learn anything new. Cons It is far less intuitive than other software programs I have used. I feel like I have to more things manually and am rarely able to find what I'm looking for help on using the search criteria. A simple search yields results that do not align with the basic keywords or phrases I use to get information. There is also little continuity in how things function throughout the program. For example, 'save changes' is different for each thing that is editable as far as size, placement, whether things are done automatically or needs an extra 'save' button pushed. Review Source AB Ana B. Administrative support – reporting Performing Arts Used the software for: 1-2 years ### "Straightforward " December 6, 2024 5.0 I’m still relatively new with Jackrabbit dance but overall I like it so far. I feel as though there’s a lot of capabilities on the platform that I haven’t explored yet and want to do that I’m sure I’m using Jackrabbit to it’s full capacity. Pros I like that it’s extremely user friendly! Typically you can figure out what to do on your own but if you can’t, there are so many learning resources online provided by Jackrabbit to help! Cons Reporting for attendance. I don’t like how the reports look and find it difficult to understand at a glance. Review Source KA Karina A. Executive Director Fine Art Used the software for: 1-2 years ### "JackRabbit is all I ever needed!!!" December 12, 2024 5.0 Pros I love everything about JackRabbit! We are able to have everything in one program, from attendance to payroll. It helps us stay organized. It keeps us running efficiently and smooth. and did I mention how easy it is to use?!?!? What can I say this program has really been a game changer for our business and I would recommend it to any business owner!!! Cons I really don't have anything bad to say about the program. They are always coming up with new things and making things better. I love everything about the program and how simple it is to use. Review Source AH Ana H. Studio Manager Performing Arts Used the software for: 2+ years ### "Jackrabbit is a good system" December 6, 2024 4.0 Overall my experience with Jackrabbit is positive except. Pros I like that everything is in one place. I like that I can keep track of students and staff. Cons I don't like that I can't have students on the competition team and on the main account duplicated with the same payment information. I also don't like the limitations on billing which stop me from being able to fully automate my monthly billing. I also dislike that there is no customer service number to reach you people. If I have an issue, I'd like to resolve it when I have the issue rather than make an appointment for a week later to speak to somebody then. Review Source BL Bruce L. Co Owner Performing Arts Used the software for: 2+ years ### "Would I Recommend Jackrabbit to another School?" December 10, 2024 5.0 Overall, it has been a positive experience for myself and the staff Pros The Jackrabbit people listen, and they make changes to their software to match what they hear! Cons I believe every report from Families, Classes, and Transactions should include the Family and/or the Student ID. That way, I can combine reports and make a deeper analysis through MS Excel or MS Access. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.