# Page 8 | Jackrabbit Dance Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Jackrabbit Dance the right Payment Processing solution for you? Explore 743 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93349/Jackrabbit-Dance/reviews --- Jackrabbit Dance 4.6 (743) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 8 - Reviews of Jackrabbit Dance ## Showing most helpful reviews Showing 176-200 of 743 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DA Debbie A. President/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great product with a reasonable pricing!" March 25, 2022 5.0 We originally built our own data base system in the 90's and although it was specific to our company, it was difficult to maintain and upgrade. Jackrabbit is easy to use and the learning curve for new employees is minimal. This is our 43rd year in business and we started with index cards and phone chains. I'm spoiled by the information that I can access immediately with Jackrabbit. I constantly use the reports, both financial and client based, that I can find which helps me to oversee the health of my business. Pros The best features are the ease of clients to register their students for classes and events with minimum confusion. We also love the transparency of the Parent Portal - parents can easily see the charges that were posted and their balances. Cons The only feature that I find constraining is the necessity to use a 3rd party processor that is allowed by JackRabbit. We found a processor who could provide us with better discounting and pricing, but unfortunately, are unable to contract them. Review Source LE Lorna E. President Performing Arts Used the software for: 2+ years ### "The Ease Of Jackrabbit Dance" June 19, 2023 5.0 Jackrabbit has given me the power to spend my time doing other things. It’s so easy to use and I love it! Pros I love how easy it is to find information in Jackrabbit! We run lots of reports on what classes are filled, what isn’t making, etc. and it is always easy to filter and not be overwhelmed by the information we don’t need. Cons The parent portal and app is a pain. Parents who want to enroll in several things have to do them all individually, the app creator isn’t always responsive or easy to work with, the app it’s self is slow a lot of the times, and it can be hard to get to where you want to go. Love the idea of it, but I get lots of complaints on the parents end about it. Review Source LG Lacey G. Co studio director Entertainment Used the software for: Less than 6 months ### "Lots of features" August 4, 2021 4.0 Overall, we did switch from a program we really liked to JackRabbit. The data collecting, reports, and more robust registration is what sold us on the program. These areas are really great. I do think there is room for improvement in other areas to make it more user friendly for admin. Pros The biggest thing that drew us in to JackRabbit was the reporting, dashboard data and online registration form. We like how detailed all these areas are so we can collect data and analyze how our business is doing. Cons — Set up was not the easiest. Another con would be that you can’t easily charge a registration fee at the top of each season. We would love when someone registers they also get a registration fee charged and must pay. — seasons have to be closed manually vs inputting an end date. — you can add class recommendations for students. Like clicking classes you suggest for a student. — pre-requisite requirements or required class. With pointe class our dancers also must be enrolled in a ballet class. It would be nice if the system wouldn’t allow a registrant to add pointe without ballet. Review Source HC Holly C. Business Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best Decision We Could Have Made!" August 11, 2020 5.0 We made the switch to Jackrabbit in May of 2020. I use this product both from the office/business side and the parent side and I am thoroughly enjoying working with both sides! From the business side, it was very easy to set up and Jackrabbit walked me through and always answered my questions. Their customer service team is top notch! The software functionality is amazing! From the parent side, it’s very user friendly! We just had our rec level registration yesterday and it could not have been any easier for the parents! In fact, one emailed me to say “I just wanted to let you know this is the fourth studio we’ve been to and your sign up process was by far the best!!” That alone speaks volumes! I also love how parents can store up to 3 cards on file for payment. This software is far LESS than what we were paying before and it is light years ahead! Pros We are a larger studio and Jackrabbit helps save me time In many ways! One example, When parents have a failed payment, they receive an email automatically letting them know. I have noticed great success with parents logging in to update expired cards AND make payment without me calling them! I can also view A/R at a quick glance from my dashboard, and click to see who has balances, AND email them in mass. Time saver! If I post a fee with an incorrect amount I can easily edit the transaction instead of deleting it and starting over. I can apply credits to transactions in mass which saves me at least an hour/month! During registration, there is a dashboard that shows me everything coming in so I can easily keep tabs on the process, review registrations, etc. The Parent Portal is mobile friendly so parents can easily do things on the go! It’s very easy to navigate! Taking attendance appears to be quick and painless in the Staff Portal, though we have not gotten to use that yet as classes have not started. We also utilize the time card feature which got us away from paper. We utilize the store for front desk purchases and that has been saving incredible time and paper as well. Customer service team could NOT be any better! There is also an extensive help section where I can locate answers. Cons They are continually making improvements! One thing I would like to see is tuition payments processing automatically. (It is coming soon.) That is the single item our old system had over Jackrabbit. But there are so many other advantages to Jackrabbit and it’s very fast to process payments so not a huge deal. Their are so many reports it’s been a learning curve to figure out my favorites. On the flip side - there is literally a report for anything! Reason for choosing Jackrabbit Dance We chose Jackrabbit based on the tremendous amounts of features, easy of use, reviews, customer service during the set up, Parent Portal, and price. Review Source AS Ali S. Owner Performing Arts Used the software for: 6-12 months ### "Review for LA AcroDance Academy" March 11, 2022 5.0 It's been pretty great! Pros What I love most is that it is so easy for me to get my questions answered. The videos are very clear, but if I am still confused with something I can jump on a call or chat within 24 hours and it helps me to keep my business running smoothly! Cons There are so many great features that it can be a little complex. My biggest challenge is that it isn't doable for my adult classes that are drop ins and I can't adjust the registration format to better it the needs of my school. I would love to have a separate registration for my adult classes and a way to do drop-ins. Reason for choosing Jackrabbit Dance Cost Review Source KL Kelly L. Office manager Education Management Used the software for: 2+ years ### "JackRabbit for the win!" March 16, 2022 4.0 Overall, JR provides great software that has really allowed us to streamline things at our studio. I have been to an in person training (Stellar), watched videos & used the help desk many times and can not say enough about how amazing their customer service is! Pros I love how easy JR is to learn & use. I love what it adds to our studio & streamlines for our dance families. Their customer service is TOP NOTCH! Always super helpful, even if I’m chatting with them about something I chatted with them multiple times! Very responsive. Not to mention the amount of help information/videos available online. Cons I need to revisit the costume functions. When I tried to use them several years ago I ended up frustrated & just stopped using them. There are a few payment options that we use, and to my knowledge, JR is unable to recognize them. So while I can post monthly, I do have to manually change amounts for our families that pay quarterly. Review Source YR Yvonne R. Office Manager Performing Arts Used the software for: 2+ years ### "Review for JR Dance from BC, Canada" March 23, 2022 4.0 I would say that we have had very good experiences with Jackrabbit Dance. The support is amazing. Pros Support is easy to reach and incredibly helpful. Software is relatively intuitive. Cons There are some features that would be nice in costuming (deletes from archived classes) and client management (ability to remove one sibling and not whole family) Review Source KS Kimberly S. Owner/ Director Fine Art Used the software for: 2+ years ### "Better than Iclasspro and dance studio pro" March 25, 2022 1.0 It’s better than some but we are looking at making our own software to match jackrabbit but cater to our needa Pros It was easy to set up and at the time the best option out there Cons Hard to use l, not user friendly, reports suck, too many bugs Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing Jackrabbit Dance Price Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) They were very buggy and not enough of what we needed Review Source Response from Jackrabbit Technologies May 19, 2023 Hi Kimberly - Thank you for taking the time to review us. We're sorry we didn't meet your needs but appreciate you trying us out. We do make bi-weekly software updates and work to address concerns. We recently did a big update on our reporting and now offer a Business Intelligence Dashboard. VM Vivian M. Dance Studio Director Performing Arts Used the software for: 2+ years ### "We love Jackrabbit!" March 22, 2022 5.0 Our collections improved immensely once we started using Jackrabbit. This is probably the most important value for our company. The other features (billing/invoicing, online registration, connection to the website, staff hours, etc.) have also contributed to streamlining our day to day operations. Pros We have 2 studio locations, with some customers who attend class at both locations. Jackrabbit allows our staff at either location to look up and handle transactions for any customer. We love how easy customers can enroll in classes and make their payments from their family portal. We love the "Batch" system, in which we are able to process multiple transactions each month. Jackrabbit data feeds into our website, which is another way to attract new customers. And, we absolutely depend on the RECITAL feature to help us prepare our show order and avoid so many "quick changes" - this has helped our shows run so smoothly over the years! Cons There are a few small small things that we discover from time to time that would be helpful....and so we love the ability to send in an "IDEA" to customer service, and to see if other studios have submit a similar idea. It's especially rewarding when Jackrabbit incorporates these ideas, which is very often. Jackrabbit is always evolving and improving....and we apprecitate it so much. Review Source RE Rachel E. Director Fine Art Used the software for: 6-12 months ### "Lisa's Dance Connection" March 16, 2022 5.0 I learn the most with the live chat agents. I'm thankful for that feature. We have something odd happening every once and a while where "JTech" posts things and I cannot track which employee actually posted a charge or did something in the portal. I spoke with a live agent and she didn't understand why that was happening either. Pros After using DanceManager on a desktop without cloud capabilities since the 1990s, Jackrabbit is a breath of fresh air. Cons I want portal messages from customers as a notification or a tab on my executive dashboard. It is annoying to go to the sent emails in reports every day to check. (I know we receive emails but my email address sends all Jackrabbit automatic emails to spam because it would overwhelm my inbox.) We also were frustrated in the beginning because we bought a card reader through SafeSave and it was not Mac compatible and we are stuck with it. We are using our Chase credit card processor for in person purchases, SafeSave for online purchases (or in-person requesting to use card on file), and Square when at performances/competitions. We desperately need something to read cards and update the customer's account simultaneously. (Rather than us charging the card and entering that they paid) Alternatives considered [SportsEngine Motion](https://www.capterra.com/p/172603/GoMotion/)[Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/)[Dance Studio Manager](https://www.capterra.com/p/93339/DSM/)[Akada](https://www.capterra.com/p/92427/DanceWorks/) Reason for choosing Jackrabbit Dance We had studio owner friends would recommended Jackrabbit and we liked talking to you at trade shows. Review Source RR Riley R. Producing Director Performing Arts Used the software for: Less than 6 months ### "Good product! Saves hours of processing payments!" December 19, 2022 4.0 Pros I love the extra assistance that comes free of charge to set up your company. Cons It can be a little clunky at times. I have detailed many suggestions that could improve this product on the previous page. Review Source DW Debbie W. owner/director Recreational Facilities and Services Used the software for: 1-2 years ### "The best software for customer support" June 16, 2023 5.0 I am so happy that I acquired the Jackrabbit software for my dance studio. Enrollment, taking payments, tracking staff payroll, attendance and so many other features, have saved me valuable time. My office staff can now handle things much more confidently without me which means I can put my attention to my students. My studio is more profitable, my records more accurate and very importantly, I can access this information from any computer or my phone! Pros Changing software is always difficult and usually intimidating. The most important feature is good customer support! From the very beginning, the support team has made me feel at ease and confident. When I have a question, there are several ways to get an answer in Jackrabbit. I appreciate being able to get help in depth and sometimes very quickly. This also gives me confidence to keep applying more of the features to my business. Cons The discounts that I offer seem to pose a problem for JR. I have had differing opinions from support members as to how to handle this. I still have to put more manual hours in posting tuition than I would like. I also wish that the Costume Management feature was a bit more friendly. The absolute worst thing about JR is that their "per student fee" includes students from a family that are no longer current students. I wish they would let me put all past students in a lead file and not just the whole family. Reason for choosing Jackrabbit Dance I needed a software designed for my specific business that was easier to use. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Quickbooks was not designed to handle my tuition i.e. discounts, payments, multiple family members, staff, registration, class management. I struggled with it for six years and no one else in the office could really operate it but me. Review Source RW Rebecca W. Ops Dr Performing Arts Used the software for: 2+ years ### "JR Customer Service is top-notch, if only their programmers could keep up" March 10, 2022 4.0 Pros JR Customer Service and training representatives are soooo helpful. The chat function within the database is crucial to getting answers, strategies RIGHT away. When the chat function is open, you are never waiting more than 90 seconds for a rep. If the rep needs to work on a solution they will always provide you with a response within 24hrs. It's incredible service compared to other software. Cons Let me get out my programming wishlist... 1. customize the staff portal attendance options, need more than just 'late', 'left-early', 'observed' and why only when they are absent, why isn't there options or even a notes field when they are in attendance? 2. closed dates vs. cancelled classes, there is no way to reflect a single cancelled class without marking the whole class as absent, that messes up the attendance reporting calculation, c'mon now, this one has been asked for for years in the idea portal! 3. google calender, apple calendar, etc. integration - this seems like a no brainer 4. there are no customized or ANY form fields in emails or text messages - why not? again a no brainer 5. private lesson module - it doesn't exists 6. needs to have integration with other cloudbase software, email marketing as an example Reason for choosing Jackrabbit Dance Cost vs. functionality at the time Review Source VR Verified Reviewer Studio Owner/Director Arts and Crafts Used the software for: 2+ years ### "JackRabbit keeps all our data, slowly improving ease of use/aesthetics/reporting" March 26, 2022 4.0 Customer Service is usually great! Everyone is friendly and help as much as the software will allow! Pros That all our student data is in one spot. I love the Recital Module for Dance Concert show planning and show program printing. I like that you can have classes and events. Cons I feel like as aesthetics have been improving little by little, ease of use has not. It's really difficult to get certain reports that would be helpful from the new grids. Costume management is helpful to a point, events are a plus but a bit clunky when trying to set up/use/train someone on them. People are still hoping for more payment options (with multiple people paying). That texting requires another party and fee. Reason for choosing Jackrabbit Dance Recommended by \[ Sensitive Content \]at a conference. Review Source WN Wendy N. Owner/Director Fine Art Used the software for: 2+ years ### "Jackrabbit Dance is imperative in running my studio" December 19, 2022 4.0 We have benefitted immensely by using Jackrabbit over the past several years. From online registration and payments to the staff and parent portals, they have really allowed us to serve our clients better while dramatically reducing the workload for our staff. Pros Online registration and payment collection is the reason we started using Jackrabbit originally. This continues to be the number one asset of the Jackrabbit software in our business. We have grown to use and rely on the staff portal for tracking staff hours which has been very useful. We started using Jackrabbit for attendance during COVID and have continued to do so to track attendance for illnesses and makeup classes, which again has been great. Cons A change that really needs to be made is the ability to send individual dancers to the lead file and leave their younger sibling(s) active. Jackrabbit fees are base on active students, but students that quit or graduate are still counted as active if they have a sibling still dancing. This is totally unfair and hasn't been addressed in all the year's I have used the syllabus. I also don't like the fact that their is no way to split the billing of fees to two parents. The software needs to reflect the changes that we have in society with multiple families and parents that need to split the costs of dancers. Last, the recital component could use an update for more detail and better reporting. Reason for choosing Jackrabbit Dance There were only a few software products on the market and we felt that Jackrabbit suited our needs better, had a more clear and clean look. We also had the feeling (and we were right), that the support they offered would continue to grow and meet our needs as we grew with the software. Review Source CM Chad M. President Railroad Manufacture Used the software for: 2+ years ### "One of the most important tools in our studio" March 18, 2024 4.0 We've been a Jackrabbit studio since 2011. We have enjoyed growing with the company and taking advantage of their features to help grow our studio year-after-year. They constantly work to improve their software listening to their clients to incorporate their ideas into new features. Pros We most enjoy the online parent portal and automatic payment options. It makes collecting fees easy and seamless for our staff and families. Their online registration process through the parent portal is also clean and easy for our families. Cons Credit card processing fees through their third-party payment processor are high. We would also enjoy a more comprehensive and inclusive lead collection and tracking feature in the software. Review Source Response from Jackrabbit Technologies March 22, 2024 Hi Chad! Thank you for taking the time to leave us a review. If you're interested, we just released a feature called Surcharges that can help you save money on processing fees. Please reach out to our team if you are interested! AT Anneliese T. Dance Studio Owner and Director Fine Art Used the software for: 2+ years ### "Gets the Job Done!" March 18, 2024 5.0 It helped us go from barely managing one studio, to efficiently managing 3 simultaneously. Pros What I like most about Jackrabbit is how it allows you one database for your enrollment and registration. Cons What I don't like is how communication gets lost frequently when we email our clients. Spam filters often filter out emails sent from JR. We also have frequent issues with the registration page being difficult for first time customers. Reason for choosing Jackrabbit Dance I don't remember why, but probably processing fees. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks was horrible! It couldn't do what we needed it to do. Review Source Response from Jackrabbit Technologies March 22, 2024 Hi Anneliese! Thank you for taking the time to give us a review. Please reach out to our team if you would like some support with the registration page. MG Melissa G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great software with continuous updates " March 17, 2022 5.0 Pros First off, the staff is so prompt and helpful. I do love the screen shares that they can email and start via chat so if there are issues, I can visually locate them. Likewise, they continuously have made enhancements based on feedback and other reports/tools to enhance staff and parent experiences with Jackrabbit. Cons I think parent-end (parent portal) we get a lot of questions on "How do I know that is due?" "Why this fee is listed from this date" "How do I know what this is for?" I know on the mobile end there is a details button to tell what the charge is for but on desktop, it is not visually accessible or recognized. We have changed our posting to 30 days before so Jackrabbit will show us when the fee is past 30 days old so we know they are overdue but parents will tell us "well that was posted 1/1/2022 - I already paid for January" then we will have to tell them that is when we posted it and that the details of the transaction is for February tuition. Review Source JB Jessica B. Studio Director Performing Arts Used the software for: 2+ years ### "Ajax Dance Company’s experience " December 9, 2022 4.0 So far so good. Pros We love the parent portal. It makes it so easy for parents to check their fees and transactions. We love that we can email blast everyone at once and create lead files for students who haven’t returned or want to be kept for future. We love that it’s accessible no matter where you are because it’s an online platform. Cons I wish you could archive students rather than families. We have plenty of students who don’t dance with us anymore but their sibling does, we don’t want to delete them as we don’t want to have to re-enter them if they choose to return but also don’t want to keep paying for them to be a student in the system. Which leads me to my biggest con of all- we don’t love that the price of jackrabbit is based on the amount of students you have. Other softwares are a flat rate monthly and are cheaper. Every summer I debate switching. Would also love to be able to create different groups of people to send emails to (competitive, recreational) Reason for choosing Jackrabbit Dance I prefer the invoicing process in jackrabbit Review Source BS Becky S. Owner Fine Art Used the software for: 2+ years ### "Spend more time building your business, less time billing it." June 30, 2023 5.0 I think Jackrabbit solves my auto-billing issues, allows my customers to pay online at their leisure, and makes my collection process much smoother. Pros I like how simple the program is. It is customizable for my use but also takes the guesswork out of daily tasks. The customer service is spot-on and always willing to help. Cons I really wish there was an online store option where my customers could purchase basic things like tickets or studio apparel on the app. It would make life much easier. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) mindbody was so hard to work with and did not accurately reflect the needs of my studio Review Source SM Susan M. Owner Performing Arts Used the software for: 2+ years ### "Why I love jackrabbit. " December 22, 2022 5.0 Pros What I love most about the software is that it saves me time and money. I don’t have to be in the studio to see what’s going on because I can always go on jackrabbit and look at attendance or see who has paid. Cons The only thing I wish Jackrabbit had would be a CRM. Allowing us to track who opens emails and the percentage that are read is vital to any business. Reason for choosing Jackrabbit Dance I chose Jackrabbit because it seem to have the most usable features at a fair price. Review Source BB Belisa B. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product " June 21, 2023 4.0 I have used other systems and this one is better than the others. Pros They system is easy to use and helps keep the business organized. Cons My least favorite thing is when a class is added at a different time, it doesn’t always calculate the tuition properly. There is also a glitch when trying to post tuition to a particular family, it won’t let you select the family even though it’s a choice. Reason for choosing Jackrabbit Dance We knew Jack rabbit was better and had better reviews. Switched from [Dance Studio Manager](https://www.capterra.com/p/93339/DSM/) More features on jackrabbit. Review Source KA Ken A. Owner Education Management Used the software for: 1-2 years ### "Use JackRabbit" March 21, 2024 5.0 It was wonderful- quite nervous at first wanting to make sure it meshed with current accounting .. and it went better than planned. Pros Their customer support is world class. No kidding!! Cons Credit card charges- this is a huge tax on small businesses- not really a JR deal but it prevented me from using it sooner. Reason for choosing Jackrabbit Dance Recital management was the main feature the directors were seeking. Delivered as promised. Review Source Response from Jackrabbit Technologies March 22, 2024 Hi Ken! Thank you for leaving us this review and giving your feedback. We recently released a Surcharges feature that can assist in alleviating credit card charges for you. Please feel free to reach out to our team if you are interested in learning more! TZ Trina Z. Owner/Director Performing Arts Used the software for: 1-2 years ### "Dance studio review" August 3, 2021 4.0 Overall we have had a wonderful experience with jackrabbit and plan to use Jackrabbit for years to come. Pros My favorite thing about Jackrabbit is how friendly and helpful customer support is. They explain everything thoroughly and really helped us to learn what we have learned so far. I love the online registration option, we are still learning the details and the ins and outs of everything but that has saved us so much time. Cons The drop-down options are still a little confusing, and we are hopeful that autopay will soon be a thing as we have lots of families who prefer Auto pay. Review Source SL Sarah L. Studio Manager Fine Art Used the software for: 1-2 years ### "Lots of valuable features" March 12, 2024 4.0 Overall Jackrabbit is full of features and also has amazing customer service. Pros Billing/payments, ease of use, and valuable features make Jackrabbit Dance a real asset. Cons Sometimes the feature functionality in the Performance Features doesn't meet our current needs. Each year, Jackrabbit updates its functions and adds new elements! Switched from [Microsoft Visual Studio](https://www.capterra.com/p/80230/microsoft-visual-studio/) We wanted more features and more functionality. Jackrabbit offers so many more options. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.