Average Ratings

2 Reviews
  • 1 / 5
    Overall
  • 1.5 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Deployment
    Installed - Windows
  • Training
    Documentation
  • Support
    Business Hours

Vendor Details

  • KennelSource
  • www.kennelsource.com/

About Pawtracker

KennelSource has created the premier boarding kennel management software.


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Pawtracker Features

  • Appointment Management
  • Calendar Management
  • Customer Management
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management

Pawtracker Reviews Recently Reviewed!

Device does not work accurately.

May 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: I could not get the device to track; could not log into the iPhone app I was instructed to download.

Overall: ZERO

Avoid! Seems to be no longer supported

Jan 23, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: I own a dog daycare/boarding/grooming facility with an average of 100 dogs per day. I'm sure this software was top notch at one point, but there seems to be no support for the technology anymore. There is not a phone number for customer support. The website says that it provides unlimited email support, but the only time I got a response was after I came across one of the owner's phone numbers and started calling.

When 2016 began, reports stopped working. I would only get a stack trace error report. The response time was incredibly slow when clicking on different actions - even with Google Fiber at the store. There were phantom balances/credits for customers that we couldnt' remove. When exporting data, it doesn't give you very much information to look through for cleanup or doing basic analytics.

Because it is an older technology, it isn't too difficult to learn the basics on how to add new customers, buy packages and check dogs in. But when something goes wrong you are left with no support. Their price isn't very high, but this is a case of "you get what you pay for".