--- title: "DaySmart Pet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DaySmart Pet Software - reviews, pricing plans, popular comparisons to other Pet Grooming products and more." source_url: "https://www.capterra.com/p/93413/DaySmart-Pet/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # DaySmart Pet Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DaySmart Pet ## What is DaySmart Pet? At DaySmart Pet (formerly 123Pet Software), we're not just another cloud-based pet care software provider – we're on a mission to transform the way you do business. Picture effortless appointment scheduling, seamlessly integrated credit card processing, and streamlined communication with your clients. Whether you're on the move as a mobile groomer or managing a brick-and-mortar grooming salon, a bustling daycare, or a thriving boarding facility, DaySmart Pet is your all-in-one solution for managing it all with ease. Sign up for our 14-day free trial and experience firsthand how DaySmart Pet can elevate your pet care business – no contracts, setup fees, or credit card hassles required. Features include online booking, digital forms, automated reminders, client and pet management, real-time reporting, employee management, marketing campaigns, two-way texting, integrated credit card processing, a user-friendly mobile app, and dedicated support through chat, email, and phone. ## What is DaySmart Pet used for? [Pet Grooming](https://www.capterra.com/pet-grooming-software/)[Kennel](https://www.capterra.com/kennel-software/)[Pet Sitting](https://www.capterra.com/pet-sitting-software/) Overall rating Based on 222 user reviews Reviews sentiment Positive 82% Neutral 7% Negative 11% Pros & cons Streamlined and intuitive workflow Comprehensive grooming business tools High and restrictive pricing Starting price $29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## DaySmart Pet alternatives Highest Rated [4.9 (294)](https://www.capterra.com/p/144329/Time-To-Pet/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (223)](https://www.capterra.com/p/136469/Gingr/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.8 (61)](https://www.capterra.com/p/203713/Paw-Partner/reviews/) Starting price $44.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (30)](https://www.capterra.com/p/219841/RunLoyal/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/93413/DaySmart-Pet/alternatives/) ## FAQs about DaySmart Pet Overview ### What problems does DaySmart Pet solve? DaySmart Pet solves missed appointments, paper-based pet records, and disconnected scheduling workflows by combining online booking, automated reminders, client and pet profiles, grooming notes, payments, and reporting in one system. Grooming salons, mobile groomers, front-desk staff, and owners benefit from managing schedules, service histories, employee time, and follow-up communications from any device. Answer based on 149 reviews Overview ### Which roles and teams benefit most from DaySmart Pet? DaySmart Pet is most used by pet business owners, owner-operators, and executives who manage appointments, client records, payments, and daily operations. Groomers, dog groomers, pet stylists, and salon managers rely on it to organize booking schedules, track pet service histories, coordinate staff workloads, and reduce administrative tasks. Answer based on 201 reviews Overview ### What company size and industries is DaySmart Pet built for? DaySmart Pet is for pet groomers, mobile groomers, and multi-groomer salons—primarily small Consumer Services businesses, with 99% of reviewers from small businesses and 34% in Consumer Services. It also serves Veterinary (28%) and Retail (12%) organizations. Pet grooming is the primary use case for 91% of reviewers. Answer based on 222 reviews Features and Usability ### What are the key features of DaySmart Pet? DaySmart Pet includes appointment scheduling and appointment management for booking, rebooking, and changing pet appointments, supported by calendar management with color-coded appointment status. It also provides automated confirmations and reminders, client management with pet records and notes, pet grooming scheduling, online booking, and credit card processing for customer payments. Answer based on 55 reviews Pricing ### How much does it cost and what fees or limitations are included? DaySmart Pet starts at $29 per month for the single-user Basic plan, with a free trial available. Deluxe costs 69 monthly for up to three users, Deluxe Growth 149, and Premium 199 for up to six. Basic includes 500 texts and 1,000 emails monthly; reviewers cite expensive add-ons and messaging fees. Answer based on 52 reviews Integrations ### Which third-party tools and platforms does DaySmart Pet integrate with? DaySmart Pet integrates with five third-party tools: CardConnect and Stripe for payments, QuickBooks Online Advanced for accounting, and Instagram and Meta for Business for social media. Reviewer feedback specifically confirms CardConnect as the payment method used to process transactions, reduce entry errors, and track tips. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does DaySmart Pet offer? DaySmart Pet provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for reviewing steps and features as needed. Answer based on 9 reviews Getting Started and Support ### What customer support options does DaySmart Pet offer, and how do users rate the experience? DaySmart Pet offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe staff as responsive, patient, knowledgeable, and effective at resolving issues. However, some report long waits, email back-and-forth, escalations, and difficulty getting timely fixes during software outages or urgent operational problems. Answer based on 97 reviews Appointment reminders ### How well does DaySmart Pet handle appointment reminders? DaySmart Pet automates appointment reminders that help grooming and pet-care businesses reduce missed visits. Salon teams value the time saved and the support for confirmations, online booking, and pickup messages. Some users want more reminder timing options, multiple recipient numbers, and better updates when an appointment changes. Answer based on 78 reviews ## Who uses DaySmart Pet? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined and intuitive workflow 90% positive reviews out of 59 Most users report ease of use makes organization simple, reducing stress and improving business efficiency. High and restrictive pricing 67% negative reviews out of 39 Most reviewers describe pricing as expensive, with limited features at lower tiers and unexpected additional charges. Cheri G. Owner, 2 - 10 employees. "Cons: One drawback I experienced with DaySmart Pet is the additional fee required for messaging." Comprehensive grooming business tools 85% positive reviews out of 27 Most reviewers indicate grooming management features help salons stay organized, efficient, and simplify daily operations. Yen Trang T. Groomer, 2 - 10 employees. "Overall, DaySmart Pet is a solid and reliable system for running a pet grooming business." ## Features AI summary Based on 473 Pet Grooming reviews Capterra data shows that buyers of pet grooming software rank the following features as their top priorities: - **Appointment Management** (**67%** of reviewers rated this feature as critical) - **Appointment Scheduling** (**71%**) - **Confirmations/Reminders** (**64%**) DaySmart Pet supports all three of the features reviewers value most: **Appointment Management**, **Appointment Scheduling**, and **Confirmations/Reminders**. Together, these capabilities help pet grooming businesses keep calendars organized, book appointments more efficiently, and reduce no-shows through timely client communication, allowing teams to manage daily operations with less manual work. Appointment Management 4.4 (85) 78.82% of 85 reviewers that rated this feature as important or highly important DaySmart Pet gives you organized and flexible appointment handling, letting you easily reschedule, move, or block appointments. Some reviewers find the drag-and-drop and multi-week rescheduling helpful, while others mention navigation can be confusing and pet-specific reminders are lacking. Confirmations/Reminders 4.4 (85) 75.29% of 85 reviewers that rated this feature as important or highly important DaySmart Pet offers automated reminders and confirmations that reduce no-shows and keep clients informed. Some users say reminders are reliable and customizable, but others report missed reminders, limited customization, and wish for pet-specific or multiple reminder options. Online Booking 3.9 (29) 62.07% of 29 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Client Management 4.4 (73) 73.97% of 73 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Calendar Management 4.4 (77) 70.13% of 77 reviewers that rated this feature as important or highly important It helps you clearly view, organize, and color-code daily and staff schedules. Reviewers appreciate the easy-to-read layout and color coding, but some say editing recurring bookings is tedious and viewing the full year or all staff at once is limited. Appointment Scheduling 4.3 (92) 77.17% of 92 reviewers that rated this feature as important or highly important With this capability, you can quickly book, rebook, and manage appointments, including recurring ones. Users think scheduling is generally easy and efficient, but some mention too many steps, slow cloud performance, and occasional issues with appointments being moved or erased. DaySmart Pet 71 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A repository of information about animals in an organization's care DaySmart Pet gives you organized and flexible appointment handling, letting you easily reschedule, move, or block appointments. Some reviewers find the drag-and-drop and multi-week rescheduling helpful, while others mention navigation can be confusing and pet-specific reminders are lacking. With this capability, you can quickly book, rebook, and manage appointments, including recurring ones. Users think scheduling is generally easy and efficient, but some mention too many steps, slow cloud performance, and occasional issues with appointments being moved or erased. Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations It helps you clearly view, organize, and color-code daily and staff schedules. Reviewers appreciate the easy-to-read layout and color coding, but some say editing recurring bookings is tedious and viewing the full year or all staff at once is limited. Synchronize with other calendars to view mutual availability and schedules Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Tracking, calculating, and paying commissions and earnings to employees DaySmart Pet offers automated reminders and confirmations that reduce no-shows and keep clients informed. Some users say reminders are reliable and customizable, but others report missed reminders, limited customization, and wish for pet-specific or multiple reminder options. Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Track products that are for sale at a reduced price or part of coupon promotions Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Electronically collect payments for goods or services Digitally sign online documents Receive and/or send email notifications for urgent updates, requests, or other information Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Tracks the time an employee has worked Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Mobile pet grooming business that can work from different locations Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Book meetings and appointments through a website or digital platform Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Adjust communications based on previous interactions or personal preferences Saves and tracks pet birthdays For pet grooming businesses Accept and process customer payments for products or services using hardware and software Active reporting of data and metrics Upload, track, and submit receipts in a central database Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Database containing accurate and up-to-date information on all operational services Send messages via SMS Reminders sent via SMS/text message Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered Record, update and manage waiting lists Get Advice We can help you find the software with the features you need. Features 4.1 (192) 4.1 Based on 192 reviews ## Pricing Value for money 4.1 (184) Free Trial [View pricing plan details](https://www.capterra.com/p/93413/DaySmart-Pet/pricing/) Basic $29.00 Flat Rate,Per Month It includes: - 500 Text Messages/Month - 1,000 Email Messages/Month - Email & Chat Support - Online Booking - Facebook Booking - Appointment Scheduling - Appointment Reminders - Mobile App - Integrated Payments - Online Deposits - Reports & Dashboard Deluxe $69.00 Flat Rate,Per Month It includes: - 1,000 Text Messages/Month - 5,000 Email Messages/Month - Unlimited Training - Phone Support - Packages & Pre-Paid - Gift Cards - Digital Forms - Resource Management - Multi-Ticket Checkout - Basic Payroll - Client Loyalty System - Employee Reminders - Email Marketing Deluxe Growth $149.00 Flat Rate,Per Month It includes: - 1,000 Text Messages/Month - 10,000 Email Messages/Month - Text Marketing - Two-Way Texting - Reputation Management Premium $199.00 Flat Rate,Per Month It includes: - 2,500 Text Messages/Month - 10,000 Email Messages/Month - QuickBooks Online Premium Growth Custom Quote Available It includes: - Overtime Rules - 20,000 Email Messages/Month - Expense Tracking - Sliding Scale Commission - Commission Exceptions - 5,000 Text Messages/Month Value for money 4.1 (184) 4.1 Based on 184 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ CardConnect](https://www.capterra.com/p/141024/CardConnect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (213) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (213) 4.3 Based on 213 reviews ## User reviews Overall rating 4.3 Based on 222 reviews Filter by rating 5(138) 4(45) 3(15) 2(8) 1(16) Mentioned topic Sorted by most recent TH Tricia H. Owner and operator Consumer Services ### "DaySmart pet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2026 Overall right now I couldn’t be happier with the software the staff have been amazing and helpful throughout hopefully this continues Pros The simplicity of the software, and the ease of using it it is very user friendly I haven’t had it long but it is a lot better than what I was using prior Cons Love some add on options for the checkmarks like the option for dogs that have collapsed tracheas and that it would flag the account when checking in as kind of a warning Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) They were increasing the price by 70 percent and I haven’t been happy with it Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KM Kim M. Owner Operator Retail ### "Change is Good." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 11, 2026 Overall, it's been a positive experience and easy to learn for all employees. They were very helpful in porting over our existing customer base along with our retail merchandise. Pros Ability to move appts to other groomers. It's easy to update clients and pet information. We've had no issues with card payments and the security has been excellent. Also, the learning curve was gradual but supported by team and AI assistance via chat. They are open to improvements and do periodical updates to system as needed. Cons Value was a bit higher than expected and changed vs what we were quoted. Some features need to be improved around membership and website building which is too basic and limited. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Squarespace](https://www.capterra.com/p/143461/Squarespace/) It was tied to the franchise, that we pulled out of Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reasons for choosing DaySmart Pet Some of the features were not available on Square at the time but are now. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RC Ruben C. Owner operator Consumer Services ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2026 I’ve used this for over 10 years. I’ve always been very happy with it. They are easy use. Never a real issue. Pros It is super easy to use. Support is easy to access. I’ve always been able to get in touch whenever anything arises. Cons There have never been any really bud issues with DaySmart. Tech support is easy to get in touch with. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 10, 2026 Hi Ruben – Thank you for being a DaySmart Pet customer for more than 10 years! We really appreciate your continued support and are glad our team has always been easy to reach whenever you've needed us. We're so happy to hear you've had such a positive experience over the years. MZ Matthew Z. manager Consumer Services ### "DaySmart Review from a Grooming Business's POV" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 Overall experience is a 10/10. We have been using DaySmart for close to 20 years. We rarely have an issues and when something does come up the service team is there to help you. Pros The Client Pet Management is great for this system. It is very easy to add now clients and update their pet status. The Reporting is pretty vast. There is countless number of reports that you can print out to help your business. I like pulling up a report that allows you to see when the last time clients were in. This provides me a list of all the customers that are due for their next hair cut. I print that out and give it to my front desk at the beginning of each month and we call up customers to make sure they book their appointments on time. There are also reports that give me the top customers by $ and I can break it down per groomer. I give that to my groomers so they can see who their top customers are for the year and they make them a special gift package at the end of the year. The Learning Curve on this system is pretty short. By day 3 a new employee will feel comfortable with navigating the system. Cons Improvements and Updates. I like the online book system. We implemented the online system 2 years ago and we have gone from 8% of our clients booking to 17%. That is a big jump. I would like to see more options with the online booking. Hoping to see that with future updates. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 5, 2026 Hi Matthew – Thank you for such a thoughtful review and for being a long-time customer! We're thrilled to hear how DaySmart Pet is supporting your team with client and pet management, reporting, and day-to-day operations. It's great to know the system has helped streamline your workflow and that online booking has made a positive impact for your business. We also appreciate your feedback on online booking options and will share it with our team. AT Alaina T. Dog groomer Consumer Services ### "Amazing service except a handful of days where I couldn’t get it to work. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 It’s been a great experience! Everything is very simple to learn yourself and navigate. When you do need help their customer service line is amazing! Pros I love everything about DaySmart Pet. It makes scheduling so easy with the appointment reminders! Who has the time to manually do that anymore? Cons The days it wouldn’t work. There was a handful of days where they were working out bugs. It was extremely frustrating dealing with upset clients that can’t process a card because of DaySmart being down. Overall great service. Alternatives considered [MoeGo](https://www.capterra.com/p/165732/MoeGo/) Reasons for choosing DaySmart Pet I was familiar with DaySmart from my last employer. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 5, 2026 Hi Alaina – Thanks so much for taking the time to share your experience! We're glad DaySmart Pet has made scheduling and appointment reminders easier for your day-to-day work, and that you've found the system simple to learn and navigate. It's also great to hear our customer service team has been there when you've needed support. CM Christina M. Owner Arts and Crafts ### "Makes life so easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2026 Extremely helpful and easy they handle everything you have to do nothing but the client and sometimes you don’t have to do that. They can do it online. Pros I love everything about it so helpful no matter what problem you know they’re there to fix it and make it extremely easy to handle low words Cons Nothing I have absolutely nothing to complain about. They are the best service that I have found for a Grooming service. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 5, 2026 Hi Christina – Thank you so much for the great review! We're so glad to hear DaySmart Pet has been so helpful and easy to use, and that our team has been there whenever you need support. It's wonderful to know the system is making day-to-day tasks simpler for your grooming business. SM Samuel M. Owner Computer Networking ### "Not recommended for desktop, but the cloud-based is wonderful." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 15, 2026 Your customer service is exceptional. I've spoken with four people today in various departments and everybody was exceptional. I was laughing on each call, and we got everything that was necessary done. Pros The staff are amazing. Software is wonderful. Integration to POS is key. Mainly, it's been my staff interactions that make me enjoy the product. I've been using the desktop, and it's awful, but all of the issues I have with that should be corrected once we migrate to the cloud. Cons The desktop version is archaic. I know this is by design to push people into the web-based version, which is my intent. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 18, 2026 Hi Samuel – Thank you so much for the great review! We're thrilled to hear our team made such a positive impression and helped make the process smooth and enjoyable. It's great to know DaySmart Pet and the POS integration have been a good fit for your business, and we're excited for your transition to the cloud experience. DM David M. Groomer Consumer Services ### "Booking Question Answered" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2026 It was great, I will highly recommend your customer service to anyone. It was efficient, which is great since I am so busy. Pros Kept it simple, easy to explain. I didn't have to get on the phone or stay beside the computer which was very helpful. Cons Actually there wasn't anything I didn't like. There wasn't anything that I disliked or thought needed improvement. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 18, 2026 Hi David – Thank you for the great review! We're so glad our team was able to make things simple, efficient, and easy to work through without taking too much time out of your day. We really appreciate your recommendation and kind words about our customer service. YT Yen Trang T. Groomer Retail ### "Reliable Grooming Software with Room for Better Customization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 17, 2026 Overall, DaySmart Pet is a solid and reliable system for running a pet grooming business. It covers the essential needs like booking, customer management, and reminders effectively. However, there is room for improvement in customization and system flexibility to better support more complex or specific operational needs. Pros DaySmart Pet is very user-friendly for daily operations. The online booking system makes it easy for clients to schedule appointments, and automated reminders help reduce no-shows. I also like how client and pet profiles are organized in one place, including grooming notes and history, which improves service consistency. The reporting and calendar features are helpful for managing staff schedules and tracking business performance. Cons Some features feel limited or not fully customizable, especially when managing services (e.g., adding or displaying specific options like Bath & Tidy). The interface can occasionally be slow or unintuitive when making quick changes. Also, certain settings are not very flexible, which can make it harder to adapt to specific business workflows. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 21, 2026 Hi Yen Trang – Thank you for the thoughtful review! We're glad to hear DaySmart Pet is helping with online booking, client and pet management, and keeping your scheduling and reporting organized. It's great to know the system is supporting your daily operations and business needs. We appreciate your feedback and will share it with our team as we continue to improve flexibility and customization. LZ Lexi Z. reception Veterinary ### "Houe of Hounds review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 15, 2026 Great overall experience. Learned it pretty quick and haven't had many issues in the many years of being a client! Pros really great phone support when needed, day smart covers all of our business's features and makes client and pet management so simple! Cons There is not much I can think of. The ai help feature wasn't that helpful but that's to be expected. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 21, 2026 Hi Lexi – Thank you so much for the great review! We're glad to hear DaySmart Pet has made client and pet management simple and that phone support has been helpful when needed. It's wonderful to know you've had such a positive experience over the years as a client. 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