123Pet Software

123Pet Software

4.5 / 5 64 reviews

Who Uses This Software?

123Pet is perfect for grooming salons, mobile groomers and training businesses that need to book appointments, track client and pet data, and employ email campaigns to manage and grow their business.


Average Ratings

64 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Pricing Details
    123Pet Cloud Edition starts at just $29/month.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • 123Pet Software
  • www.123petsoftware.com
  • Founded 1999
  • United States

About 123Pet Software

123Pet is user-friendly, easy-to-learn software that is perfect for any size grooming salon, day care, mobile groomer or training business. You'll save time with online appointment management, automated text notifications, vaccination tracking, pet profiles with grooming notes & photos, and much, much more. 123Pet will help you take your business to the next level with automated marketing, online booking, and a loyalty rewards program. Works best on Windows PCs, iPhone, Android, and on the web!


123Pet Software Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Commission Management
  • Inventory Management
  • Mobile Grooming
  • Point of Sale (POS)
  • Recurring Appointments
  • Services List
  • Staff Management

123Pet Software Reviews Recently Reviewed!

Easy to use!

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like this software and it is easy to use and fairly inexpensive. The grooming appointment book is easy to use from my phone.

Cons: I would like to be able to review my boarding appointments and make boarding appointments from my phone. It can't be reviewed easily right now.

Excellent business deci

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the convenience of having the software work with the app. I also appreciate the convenience of the text and email reminders.

Cons: Occasionally I'll have somebody's email show as invalid when the email address given is a regularly used email.

Overall: The convenience of having all my customers organized in one software program that communicates with an app. The fact that I can make appointment seven days a week and look at my schedule anytime I want is an excellent convenience!

123Pet is easy to use, and with all of the functions, it has eliminated the need for other software.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The automatic reminder texts have been a god send. It eliminates having to call ourselves, which saves so much time!

Cons: The newsletter feature is very difficult and inconvenient to use. When setting up a newsletter to send out, if we also need to set up an appointment, or do anything else with 123Pet, we have to do a bunch of things in order to close out to open what ever else we need.

Overall: Peace of mind, time saver, makes everything about running a business so much easier!

This has been a wonderful experience so glad we use it now

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am so happy to be so organized now. So much easier to keep track of clients and all of our products. Able to get help when ever we need it.

Very user friendly

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has all of the functionalitty we need to run a grooming and retail business simultaneously. My customers really appreciate the email reminders for their grooming appts.

Cons: What I like least is not specific to the software. I am not hapy at this point of being locked into a relationship with one credit card processing company which charges higher percetages on transactions than others I have been approached by-

I'm mobile and it been working good for me.

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
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Pros: I like the mobile app. I like the easy to use system, it's simple. I like the auto messages and emails.

Cons: I wish it was made for mobile groomers. I believe you guys are getting closer to accomplishing that.

Overall: My customers are easy to file and I can add info on the go. I've been able to keep track of the history of appointment and payments.

So far best software I have used

Oct 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use my workers love it we use it daily my clients love that they are able to book on line at anytime of the day

Cons: That you have to leave the main computer on to run phone app some days my clients don't get the reminder for up coming appointment

Excellent product but could be easier to use.

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The software supports allot of features and is quite easy to use. I love the abiltily to customise to suit what we need.

Cons: Could support the abiltity to do daily tasks more easier for groomers. Ie too many steps needed to add a note. Tech support is quite difficult to get in australia

Growes with yur buisness

Aug 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All inclusive features you can use or not as you want. We went from csrds doing grooming only to booking weeks in advance, redused canceled or missed appointments, and now we sell products also.

Cons: Some times it seems like there are many windows you need to go threw for each client. But once you are used to it there really isn't. I want a window to pop up to remind me to ask the client if they want an emailed recept or to rebook

Overall: Showes us performance evaluations so we can offer bonuses. Encuraging employees to work and have fun

Works fine for our small shop-may have to add a computer when we hire more help

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use-we are a two person shop, so it's fairly easy to keep track of everything
Like the reports-easy to track our increase in the business

Cons: For now, if one person is making an appointment, the other has to wait. At some point we'll probably add another computer, but we had to be frugal when we started

Overall: reports, ease of appointment setting or changing,

The software is lacking in critical functionality and is deficient in many aspects.

Jun 12, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: The customer support staff is wonderful and extremely knowledgeable. Unfortunately, the software cons by far outweigh the pros. Simply put the product appears to be a shelled version of the salon software, neglecting the operational considerations of a dog facility.

Cons: Can not book a multi-day service, only integrates with a desktop version of QB, general journal entries cause duplicate entries, employee service limitations, reports are limited, the time limit on services, no supplemental tracking of other costs associated with a dog facility, OpenEdge integration is great in theory but in practice is horrible. I have lost revenues exceeding a reasonable level, can not process sales from client computers, the networking is dependent on a third party platform, there are several additional items deserving consideration, perhaps I can elaborate more at some point.

I have use the software for almost 4 years and I have always get the support and service I need

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very reliable and easy to use with excellent costumer service and technical support 123 pets is the hearth of my business I get flawless results

Overall: excellent costumer service friendly and professional technical support and a great tool to my business

Does the job we need it to do.

Jun 06, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love having the customer info on the computer. It's a lot easier to have more detailed files. Invoiced have more details and we can send automatic reminders to customers. It's a lot less work for us. Just love the online booking feature

Cons: It's hard to master and the online training videos are poor quality so it's hard to teach employees. Was disappointed that I couldn't modify the email message going out to customers who book online. Was able to modify our replies but not the initial one. The company is in Quebec Canada and we are obligated to have everything in French. We can send bilingual but only English could get us fined. Just taking a chance now.

123Pet is the only software that fits our business model of grooming, boarding and retail.

Jun 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pretty user friendly. Really works well for the retail end of our business. We really like that the system automatically sends out appointment reminders.

Cons: Reports are really hard to create. You can't look up the sales for just one item. The thing that bugs me the most is that I can't get the schedule on my phone. I have downloaded the app, but there are so many changes required for how we book appointments that it just doesn't work for us. At least I am paying extra for that!!

Overall: It's the only software that addresses all of our business needs. Clear and easy to use.

Good customer service

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Customer service and technical support are very nice and helpful. The software is quiet easy to use.

As Easy as 123!

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, killer customer support, all the features I need

Cons: I need to figure out how to do block scheduling in this tool (account for drop off times vs grooming start times)

Overall: As others have noted, 123Pet's Customer Support team is AMAZING. You get free support/training with your subscription and that was integral to getting our shop up and running quickly. Robust app with lots of options for saving pet details (notes, photos) and the scheduling (and online booking) is what makes this worth the money.

Outstanding customer support!

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Had a great experience with customer support today, he listened well and sorted out my tech/billing problem in no time! Will love to deal with him again, great asset to your company!!!!

Very good customer service!

Mar 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: The customer service has been fantastic to deal with ! It covers a wide variety of options and solutions for managing a small business and staff.

Always there for me and my customers

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I wrote a long one and it got wiped. It was good too. In a nut shell, Support team makes me feel like I am calling family. Customers love their reminders. Business is growiing and even though I feel I can't afford this system, I can't not afford to be without it. One day I will have time to learn to market with it.

Good service

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use.

Overall: Staffs being very helpful. And the program is easy to use. A lot of functions, cover for grooming and retail.

Recommendations to other buyers: We should be able to manage the report ourselves.

Customer support

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: all

Cons: credit card options

Overall: He called me to inform me of the survives that this program can provide for my business. The text option to remind my clients of appointments i did not know i pay for that in my package. So he helped me set that up, awesome. also we talked about email reminders that i opted out of. we also set up my phone for mobile trial for 30 days. also we set a date for him call me in 2 weeks to check on how things are going. I greatly appreciate that. very Nice to talk and work with thank you.

Recommendations to other buyers: nope thanks for our good work

Best I've found!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really easy to use and not that hard to figure out.

Cons: The one unique thing I need is the ability to create a long term boarding ticket that allows me to go back to it and add payments into it and show the date and amount paid and it deducts it from the amount owed. Not a subscription type or monthly thing like say Massage Envy does. And it's nor a prepaid service. Example I currently have going on... I'm boarding a dog and have been for 5 months (for a veterinarian getting her house) I wanted to set up the long term all at once. She agreed to a certain amount each month. Paid by-weekly, usually. And we add in a bag of food to the ticket when needed and she pays that too. I need something where I can do that type of thing and it send her a courtesy reminder that a payment is due and what date and the amount. And would be really wonderful if there was a link on it for her to make a payment right then and it logs it to my system automatically. Then sends her a paid invoice for the payment. It's a situation I've seen before in a Kennel situation and I think would be beneficial in the future. I know I'll need it again.

Overall: Rep called to check up on me and let me know rep had moved up and he was there to help anytime I needed it. The staff in all areas are just wonderful. Everyone has always listened to what's going on and has directed me in what to do. They have taken my suggestions down for things that would help my unique situation and given me a process to use until new features come out to get things done. I looked a several different types of software but yours, hands down, is the best! I love it. It let's me do everything I need to in all the areas of my business. Thank you for creating such a wonderful system. Can't wait to see how you improve things.

Recommendations to other buyers: In my situation I'm in a rural area and hard wired Internet is not always possible nor is it fast or affordable. I use my Hotspot. Therefore I can't use the mobile features I'd like to. It would be cool if you could come up with a way for me to use it remotely, like making appointments and such, and when I'm back with Hotspot on it automatically loads what I did. Not sure how that works but just a thought.

123PET FTW!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software has allowed me to expand my biz 10 folds. THANK YOU 123 pet! You have allowed me to expand my biz beyond my wildest dreams!

Great Program

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: As a new business owner, I really enjoy the program, it keeps everything up to date and easy to use.

Excellent !!!!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rep was absolutely FANTASTIC!!!! He even went as far as setting up a desktop icon email to download doggy pics!!!! To make it easy for me!!! I give him a five ( 5 ) star on all!!!!!

Customer support

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: E mail and text reminders , being able to see past history and now the customer service

Cons: Time

Overall: Outstanding! The most help I have had ever ! Thank you cutomer support staff who helped me through each step and was kind enough to offer to schedule another apt to finish learning about the software that way I can use it too it potential... thank you again

Shampoochie

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fantastic! The customer rep was Very helpful. Great customer support and great company! Very happy with how helpful the service was.

Used for 4 years, Never again

Jan 12, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The scheduling is ok

Cons: Inventory, receiving, purchasing, quick books connect, POS system, Ease of use, Non cloud based inventory (they have the cloud, but it's basically just for scheduling)

Overall: The list is too long, and I don't have time because I am trying to fix this systems disastrous mess it's created with no help from 123 pet at all, but many wasted hours discussing the problems over and over again with tech support (which you have to pay extra for, and have to explain the problem over and over again to different staff). The system worked "ok" when we were small, but now, it's an absolute joke.

PS, if you're considering this for it's ability to connect to Quick Books, DON'T!!!!!!!!!!!! Your better off manually entering everything.

Recommendations to other buyers: Don't bother with it, you'll regret it if you plan to grow your business.

Excellent program

Oct 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease-of-use

Cons: It's a little difficult finding your way around

Overall: So far the program is excellent and everyone at customer support is extremely helpful. It's doing almost everything I expected and more . The transition from my old software to this program has been much easier than I expected .

I couldn't do it without Customer Support

Oct 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Having someone like David to show me what to do and to show me all this program can do.
If I didn't have someone like David, I probably wouldn't think this program is worth the money, but he is showing me all kinds of things this program does. I am excited.

Long time client!

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and to set up. GREAT customer service!

Cons: Their partner company, Open Edge. Rates are outrageous, customer care lacks immensely.

Overall: Ive been a client for 11 years! I have a salon location as well as a mobile grooming salon! The software in salon is very easy to use and helps keep us organized. They have continually improved over the years. I tried using the mobile swiper for my mobile grooming side and had nothing but issues. That however is run through their partner company, Open Edge. I have always received great customer care when calling 123 Pet and we like the software! I would recommend it. I was hoping to recommend the mobile swiper as well but would advice others to go with an Apple Square reader instead. I really appreciate the help I got from Annie throughout the past week while trying to get my problem resolved. She was very easy to talk to and helped me communicate with Open Edge. THANK YOU SO MUCH ANNIE!

Recommendations to other buyers: We love 123 Pet! Hoping for better merchant rates or other company options other than Open Edge in the future. We would LOVE 123 Pet to make a reliable mobile swiper!

Needs work

Sep 14, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This look of the site is amazing and ease of use for salon is great.

Cons: Unfortunately this system will add clients as new client to existing database if the client doesn't put in the exact same information that is in the database already , causing groomer to have to search through database for notes on pet and causing false reports. Giving clients their own code to input instead of all their info would help this. Also, Clients with multiple pets have a difficult time booking as the "plus" sign is small. Should add "additional pet" button allowing for that pets name and service to be added. If that client has 6 dogs but only wants to book for 2, the salon has no idea which pets they are booking for. I spent 30 minutes every morning trying to fix clients appointments. :( Also, overbooking large dogs was a problem. Having a limit amount for groomers to accept would be nice. I just had to add "large dogs must be booked by phone"

Overall: Tried online booking for over year and eventually had to give up. To bad they can't update to fix problems

123 Pet Software made running my grooming salon easy as pie!!

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is self explanatory and laid out for you. It is a roadmap of success!

Cons: No availability on weekends!

Overall: Customer support was great! Regardless if the question, whether it was simple or difficult, they answered and explained in a way that put me at ease.

Recommendations to other buyers: If you are in the grooming business and want to be successful, you need this software!

I'm happy ¿¿¿¿

Jun 07, 2016
3/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So the cons are that the prices are higher than others I've encountered and there is no windows app
but the pros are lets see everything its a wonderful app but mostly Ross and David and there was another person I spoke with once have been so helpful and friendly to be honest if it weren't for them I probably would have went back to my old software it did basically the same thing but customer service is so important they call and check on me they are so patient with me as I am going through several transitions and have had brain overload several times keep them and you keep me

Vendor Response

by 123Pet Software on June 07, 2016

Hi Neinda. Thank you for taking the time to give us a review. We are here to help you get the most out of our product. Please feel free to contact us, and visit blog and support center for additional information. We are here to help!

Long Term 123Pet Customer wondering about going forward

Apr 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We went totally computerized 3rd Qtr 2010 with 123Pet. We have 3 computer locations with the POS package. Our 2000 sq ft shop is predominately pet and supply retail sales with grooming available.

Over time, we have had our doubts over the accuracy of the 123Pet program when used for retail sales, inventory etc. In particular, when the year end inventory matches exactly with the pre and post inventory count, I have my doubts.

We need to up grade something here now, as the computer system we purchased in 2010 was shipped with Windows XP, which as you know is no longer supported.

I am frightened beyond words when I see the current 123Pet pricing schedule and the additional prospect of having to purchase 3 computers in addition to the 123Pet software.

I only have 4 employees but to have payroll and 3 computers in our shop, 123Pet wants us to have the second from the top tier software program.

Now don't get me wrong, 123Pet has taken good care of us over the years, I'm just concerned about the wisdom of going forward with them again. Are we best suited to be business partners?

Vendor Response

by 123Pet Software on April 11, 2016

Hi Mike! A member of our team will be reaching out to you shortly to address your concerns. Thank you.

I'm very happy with it.

Jan 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had privilege to be served by Joanthan G. Excellent customer service .
Thank you for your big help

New User

Nov 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the system and customer service is outstanding!!! I am new to do

Ross Lafountaine was very helpful - calm, patient, answered a lot of tough questions well, expedited

Sep 12, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have tried gingr, petexec and dogbizpro.
Petexec people were frenetic and difficult to work with. I left them after a second training.

Gingr is a start up and though they say they are offering a lot of functionality they do not have it ready. Their training is overbooked and unorganized. When I had a question I had to wait a week to talk to someone - had to book an appointment! They also charged me $300 to import my clients - insane!

I don't have an overall rating yet as I haven't used the software on my programs yet. More to come but so far set up was fast and lovely!

I like the upgrade the features are very usefull and helpfull

Sep 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pat was wonderful his experience showed in his speed and diligence!
He is a keeper!!!

It functions as intended for the most part, but mySQL causes headaches you shouldn't need.

Aug 16, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer support was fantastic.

Love My 123Pet Program!

Jul 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Extremely easy and I love the new Online Booking, my clients can book through Facebook as well which is a huge bonus. Helps me keep track of all our client and pet information. HIGHLY RECOMMEND IT!

Great, easy to use!

Jul 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fast and reliable!

Customer support review

Jul 06, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had to call customer support today for the first time in two years having run 123Pet software with no problem for the entire time I've been in business. Their customer support team was courteous, quick, and extremely helpful.

I am very glad that I purchased the monthly subscription package to add a second terminal, and I am delighted that the support team is so helpful!

we have had nothing but perfect use of the software

Jul 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: No cons all pros
we love all the reports and the Credit card interrogation its so nice not to have card files for clients

Quality and ease of use is evident.

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Simply and easy to navigate through. Customer service was amazing

Very easy to use and manage

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great UI, Easy to navigate

Easy to use!

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It has made my job easier at managing my clients needs!

Great product

Jun 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using this software for the last several years. I have recently upgraded to the monthly subscription and I'm so glad that I have done so. I cannot imagine running my business without this program. The costumer service is great, friendly and very willing to help. Thank you Duston!!

Flowed well, I am not as computer savvy as some of the younger adults, but had no problems.

Jun 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, completely satisfied with this software.

Very pleased with customer service.

Jun 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software sold itself. The the additional customer support this is a no brained. Love this product.

Easy to use

Jun 23, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Very manageable and easy to navigate

123 you're outta there

Jun 16, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We bought this for our grooming school. After calling customer service explaining that none of our so called training videos loaded they informed us the customer service costs for anyone who doesn't subscribe we paid seven hundred dollars for a program that is useless...never again. Thanks 123 for showing me that sometimes it's easier to just use pen and paper doing things the old ways can be better

Cloud version - app doesn't match web site which creates problems

May 27, 2015
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Web based version doesn't show days of the week on the calendar. Makes everything confusing. Notes/comments don't match the same categories as the app. Can rebook from web but not through app. When you add a new customer through app it doesn't select to send reminders (almost lost me $300!) Comments written in the receipt do NOT show up on the receipt. The receipts are sent by an unmanned email so if your customer happens to email you via the receipt you will never know until they are mad because you never responded. They upgraded the app login screen to be SO confusing I shouldn't need to constantly have to skip the intro trying to sell me the product, and shouldn't have to keep choosing that I am already registered. Extra steps are time consuming. Works 80% of the time - mornings seem to be the worst. This is my last month and then I am just using |Google calendar with Apptoto for reminders - MUCH cheaper and it'll work without data on my phone!

Vendor Response

by 123Pet Software on May 28, 2015

Hi Sanya, thank you for leaving your feedback. We hear your concern, and will be following up soon to address the issues described. Thank you for your patience.

Helpful

May 21, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: At first the software was a little confusing but David was extremely helpful and willing to help me with all my questions and walk me through my new software.

Easy and Helpful

May 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I don't use all of the features but I am glad to have the option of more functionality should I chose. The software is very easy to set up and use.

Efficient. Easy to navigate.

Apr 30, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Our salon has never needed to contact customer service because the software has been constantly reliable. It is efficient and easy to use. We are very happy with it.

Great Software

Apr 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like this software! I am sure that everyone who has ever tried it cant go a day without it.

Outstanding product with even more outstanding sales peeps!

Apr 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 123 Pet is an incredible, all-in-one software package for ANYONE in the pet care industry. I was VERY impressed with my salesman, Kevin, and his team, who were extremely polite and professional and answered all of my dumb questions!

They know their stuff

Apr 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I cannot give enough praise to Dustin whom I spoke with this morning. He asked me what I needed and completely went above and beyond my expectation. I have always received top notch customer service with this company. They are always improving. Started with them in "07".

Horrible software...threw my money away.

Mar 26, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: The number of errors and crashes that come with this program are embarrassing....clearly just threw away my money.

Major issues:

1) Reporting system - clearly not designed by anyone who knows anything about basic small business accounting

2) Quickbooks integratoin - a joke - the numbers integrated in Quickbooks did not match the numbers in my 123 account. Plus, the linking of accounts crashed every time I tried to re-link the account

3)Pre-paid Services creates massive accounting flaw. If a client has 1 prepaid service but wishes to book for more than 1 service in advance the software understands all services booked as paid (beyond the 1 they have prepaid). I commonly book regular clients in advance (they come every week for a year - i want to be able to book them for the year) but the software recognizes all 52 bookings as paid for if the client has a little as 1 prepaid service on their account. Cost me a whole lot of money before i realized the software was giving my services away for free....that was a fun discovery.

5) Customer service - abominable.

6) Software constantly crashes and errors. I will get at a minimum 1 crash per work day.

7) You get what you pay for - its monumentally cheaper than its competition...I now know why

Poorly Designed for Pet Care Industry

Feb 26, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: This is a hair salon industry product trying to apply to the pet care industry. It is is impossible to use for quick and easy reservations for grooming, boarding and daycare. Check-in/check-out for products and services must be done by assigned groomer or handler. So if you have multiple services and locations, scheduling must still be done by the handler or groomer or by source. Scheduling by source (boarding, grooming, etc.) is a problem because you can't allocate resources at check-out. For example, if you had a pet board and a groom, you can't easily distinguish the two at check-out to give your groomer commission, you have to go back and still create the appointment for the groomer!

Advertised features are actually "add-ons" for additional fees, $5.00 for 1000 emails, 10 cents for every text message, fee for remote access, etc. Customer service was always a wait and repeatedly had to leave messages. While we did receive callbacks, it was very frustrating because we couldn't get immediate answers and it further delayed our conversion.

The sales staff encourages you to sign-up immediately because the 30 day free trial will not give you full access to all of the features of the program. And in fact, the program offers a 30-day return, but it takes longer than 30 days to convert to full use. When I cancelled the service, the sales staff was very nasty. No one asked what they could do to remedy my concerns and keep me as a customer. Furthermore, I called two days after a new billing cycle and they refused to refund my money. They told me that I should have cancelled within the first 30 days. If you believe that you can tell a lot about a company in their behavior when you have difficulty or a complaint, then believe that 123Pet Software does not care about the end user's success or experience with their product.

Cheated

Feb 11, 2015
2/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: Paid 400.00 for something you can set office up to do. Plus get crazy charges for everything. Makes no sense. First 30 days you can get a refund but takes that long to set all the information up then you learn you have to pay extra to book appointments online, and extra if you do boarding or training.
Then it's extra just to have them tell you how to fix soft wear problems in there programs.

Worst purchase ever - Stay away!

Nov 15, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Where to start... Too many negatives to list but allow me to share the most disturbing ones. When switching out computers I was informed that I needed my product key that was emailed to me approximately 6 months ago. I have every email from Daysmart but not this email they insist I have... So, if I want to ever use the software I paid almost $800 just 6 months ago they tell me I need to pay them $99 for key retrieval or $120 for software support and they will get me my key for free.

Can someone say extortion? Let's just say that I'm no longer using their software and going to go with another company and seek remedy through the courts.

Stay away from this company and their product! It isn't easy to use, they auto set up $60 a month support fee (after 3 months free so you don't even think about checking for it - thankfully I scrutinize over my checking account and saw this fee).

Their sales literature touts email reminders for clients and other services; well, be ready to pay a bunch of money each month to use them! $9 a month remote access... couldn't even see the entire calendar for the shop to include all groomers. Email clients, that'll be $5 a month. Booking online, that's going to set you back $29 a month. POS software solution... not even close.

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money