--- title: "DaySmart Pet Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DaySmart Pet the right Pet Grooming solution for you? Explore 220 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/93413/DaySmart-Pet/reviews/" page_type: "reviews" language: "en" --- DaySmart Pet 4.3 (220) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of DaySmart Pet Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews YT Yen Trang T GroomerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I also like how client and pet profiles are organized in one place, including grooming notes and history, which improves service consistency.“ April 17, 2026 AP Aimee P OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “I am sure there is a way to default to week but i havent dug around. And i cant set up 2 numbers for same client to bith get reminder messages.“ April 8, 2026 YT Yen Trang T GroomerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “The online booking system makes it easy for clients to schedule appointments, and automated reminders help reduce no-shows.“ April 17, 2026 YT Yen Trang T GroomerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Also, certain settings are not very flexible, which can make it harder to adapt to specific business workflows.“ April 17, 2026 PG Pedro Pablo José G Junior devComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “The most impressive aspect of DaySmart Pet is its seamless integration of appointment scheduling and client management.“ March 26, 2026 MB Mimi B Groomer, ownerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “I miss the phone conversations for the software support, its hard for us to sit down and type stuff out what we need help.“ March 27, 2026 LZ Lexi Z receptionVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “really great phone support when needed, day smart covers all of our business's features and makes client and pet management so simple!“ April 15, 2026 TS Tawanna S OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “The system does not recognize the same info from clients, so multiple files have too be merged manually.“ January 6, 2026 ## Showing most helpful reviews Showing 1-25 of 220 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ray N. Partner Veterinary Used the software for: 2+ years ### "Great but not exceptional " May 9, 2023 5.0 I have used a smart since 2013. Overall, I would give them an A minus. Customer service is phenomenal but sometimes you have to get to higher levels to get certain issues resolved. It should not be that way. Wait times are extremely long to speak to someone but that has improved lately. Pros I love the reminder features that can automatically go out. Some of the reporting is also very helpful. I love being able to integrate my credit card system into the POS. Cons I hate the fact that they are no longer going to add or modify features to the non-cloud base version. Review Source AT Alaina T. Dog groomer Consumer Services Used the software for: 2+ years ### "Amazing service except a handful of days where I couldn’t get it to work. " May 29, 2026 5.0 It’s been a great experience! Everything is very simple to learn yourself and navigate. When you do need help their customer service line is amazing! Pros I love everything about DaySmart Pet. It makes scheduling so easy with the appointment reminders! Who has the time to manually do that anymore? Cons The days it wouldn’t work. There was a handful of days where they were working out bugs. It was extremely frustrating dealing with upset clients that can’t process a card because of DaySmart being down. Overall great service. Alternatives considered [MoeGo](https://www.capterra.com/p/165732/MoeGo/) Reason for choosing DaySmart Pet I was familiar with DaySmart from my last employer. Review Source Response from DaySmart Software June 5, 2026 Hi Alaina – Thanks so much for taking the time to share your experience! We're glad DaySmart Pet has made scheduling and appointment reminders easier for your day-to-day work, and that you've found the system simple to learn and navigate. It's also great to hear our customer service team has been there when you've needed support. SO Shawn O. Owner Professional Groomer Retail Used the software for: 2+ years ### "New Tech support policy not groomer friendly " February 10, 2025 1.0 I love the easy navigation, reports, how the software operated. Just don't run into tech issues. It's a game of back and forth for 3 1/2 months with no fix. Pros I loved DaySmart from 2013 to 2023. Then they changed the tech support to AI. Before you could talk to a agent and get your software problems resolved in less then 30mins. Kind, helpful, supportive and a peace of mind, But Not now!!!!! Cons !!!!Tech support has gone to the pits!!!! Not suitable for busy Owners/Groomers. First you go through AI's questions. Next e-mail back and forth. Waiting game with tech support. You are in between other Client support e-mails, etc. E-mailing don't get the fix? Then they will set up a call appointment. If you think the problem is fixed. Surprise it's not!! You have to start all over. I talked to multiple tech agents explaining the issues. Problems couldn't get resolved in one day because I have grooming deadlines to meet. I can't just sit waiting for a return response. By the way i have to use my hands to groom. So how am i suppose to do that sit at the computer and e-mail back and forth!!!! Talking to a live person builds quality customer support and relations. Review Source Response from DaySmart Software March 6, 2025 Hi Shawn – We're very sorry to hear about your recent experience and understand how frustrating this must be. We appreciate your loyalty over the years and are always working to improve our support. In addition to email, we also offer live chat for quicker assistance. Thank you for sharing your feedback, and we'll be sure to pass it along to our team. If you need further assistance, please don’t hesitate to reach out. DC Danbi C. Dog grooming shop owner groomer Consumer Services Used the software for: 2+ years ### "Reliable, User-Friendly, and Stress-Free Grooming Management" March 31, 2026 5.0 My overall experience with DaySmart Pet has been very positive. It has become an essential part of running my grooming business day-to-day. From client management to scheduling, everything is organized in a way that makes my workflow much smoother and more efficient. What really stands out is the reliability and support. Whenever I run into an issue or have a question, the team responds quickly and helps resolve it without hassle. That level of support makes a big difference, especially when I’m busy and need things to work seamlessly. Overall, it’s a dependable system that I trust, and it has helped me stay organized, save time, and focus more on my clients and their pets. Pros I’ve been using DaySmart Pet for a long time, and what I like most is how easy it makes managing my dog clients and scheduling appointments. Everything is very intuitive and helps me stay organized. What I appreciate the most, though, is their fast problem-solving. Of course, issues can come up sometimes, but whenever they do, the team responds quickly, fixes things right away, and clearly explains what happened. It makes a huge difference and allows me to use the system without stress. Cons One thing I wish DaySmart Pet offered is AI-powered phone support and automated booking. It would be amazing to have calls answered and appointments scheduled automatically, especially during busy grooming hours. Overall, these are relatively minor compared to how helpful the system is, but adding them would make the experience even better. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/)[MoeGo](https://www.capterra.com/p/165732/MoeGo/) Reason for choosing DaySmart Pet I chose DaySmart Pet because it’s easy to use and reliable for managing my grooming clients and schedule. The customer support is excellent — whenever a problem arises, they respond quickly and solve it, which keeps my work stress-free. It gives me everything I need to run my small business smoothly. Review Source Response from DaySmart Software April 9, 2026 Hi Danbi – Thank you for the fantastic review! We're so glad DaySmart Pet has become an essential part of your day-to-day grooming business and is helping you stay organized and focused on your clients. It's great to hear our team's quick problem-solving has made using the system stress-free. We appreciate your feedback and are always looking for ways to make the experience even better. KA Kaylee A. Pet Groomer Consumer Services Used the software for: 6-12 months ### "Overall Great Booking System" February 11, 2026 5.0 DaySmart Pet is a great system. It makes it easy to manage clients and pets. They are constantly updating and improving the system. Tech support responded quickly and resolved the issue. Great value for the price. Each employee gets their own login with a password, so every employee's personal information is secured, and you are able to track things like which employee created a note, made/edited an appointment, or who did the drawer count. Pros The platform is incredibly easy to use, and the support team is consistently responsive, helpful, and reliable whenever assistance is needed. Cons One drawback is the lack of a text-to-pay or text invoice feature, which would make it much more convenient for clients to receive bills and complete payments quickly from their phones—especially those on a mobile schedule who aren’t home during appointments or those who have someone else handle pickup. Alternatives considered [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) Reason for choosing DaySmart Pet I did not like the way that system was set up and it was leaned more towards boarding. Switched from [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/) There are frequent bug issues that disrupt reliability. Review Source Response from DaySmart Software February 18, 2026 Hi Kaylee – Thanks for the wonderful review! We're glad DaySmart Pet is making client and pet management easy and that our support team has been quick to help. We appreciate your feedback on text-to-pay and invoicing features. We're always looking for ways to make payments more convenient. If you ever need anything, you can reach us at 734-577-7804 or pet-support@daysmart.com. HD Hunter D. Head Groomer Health, Wellness and Fitness Used the software for: 2+ years ### "Daysmart Since 2002" April 14, 2026 5.0 It’s made running my business effortless down through the years. And, there’s always support when you need it. Pros It’s been an essential tool in running my business since 2002. I wouldn’t use anything else. I’m glad I tried it years ago. Cons No complaints since having the system. It’s been a great help to me in the everyday duties of running my business. Alternatives considered [Groomsoft](https://www.capterra.com/p/129785/Groomsoft/) Reason for choosing DaySmart Pet It had everything I needed for the everyday functions of running my business. Review Source Response from DaySmart Software April 21, 2026 Hi Hunter – Thank you so much for your long-time support and kind words! We're thrilled to hear DaySmart Pet has been an essential part of running your business for so many years and continues to make day-to-day operations easier. It's great to know our support team has been there whenever you've needed help. KH Kari H. Owner and groomer Consumer Services Used the software for: 2+ years ### "Best customer service in a world where it seems to be dwindling" March 26, 2026 5.0 Anytime I have had an issue , which has only been literally a couple times in several years… it has been addressed very quickly. Pros I have used Daysmart for several years and very rarely had any issues. Helps Keep my one-on-one grooming salon organized and efficient. Cons No major complaints. Any time there has been an issue it has been addressed right away. Recommend this software to anyone in the grooming industry. Alternatives considered [MoeGo](https://www.capterra.com/p/165732/MoeGo/) Reason for choosing DaySmart Pet Cost for the items I needed and being a one on one groomer that was important Review Source Response from DaySmart Software March 30, 2026 Hi Kari – Thank you so much for your review and for being a long-time user! We're glad DaySmart Pet has helped keep your one-on-one salon organized and running smoothly. It's great to hear our team has been quick to resolve anything that comes up. We appreciate your recommendation! BW Barry W. Groomer Veterinary Used the software for: 2+ years ### "Thank you \[sensitive content hidden\]! " February 18, 2026 5.0 I own software and never have haves issue except here and there with outages but it’s expected. Today \[sensitive content hidden\] went above and beyond to get me back up and running and how to use my setting. Pros I’ve had the software for at least 10 years but never really needed or wanted to deal changes. I’m so happy I did. Dan answered each and every question I had! Was such a game changer! Thank you \[sensitive content hidden\]! Cons Cloud usage. I can access my account from anywhere, anytime. Customer service is awesome! So happy I’ve invested! Alternatives considered [Mevo](https://www.capterra.com/p/10002910/Mevo/) Reason for choosing DaySmart Pet So far everything I’ve had issues with have been resolved. Review Source Response from DaySmart Software February 27, 2026 Hi Barry – Thanks so much for your kind words! We're so glad to hear that cloud access and our support team are making managing your software easier and more flexible. We appreciate your loyalty over the years, and if you ever need assistance, we're always just a call or email away at 734-577-7804 or pet-support@daysmart.com. DP Devon P. Owner Information Services Used the software for: 2+ years ### "DaySmart for the win!" March 23, 2026 4.0 I love their customer service. Always happy to help and quick to resolves any issues when needed. Love that we can call and talk to a person. Pros Super easy for me to schedule and keep track of clients. Helps me keep my business running smoothly and helps get track of services. Cons Hard to use on the mobile app. Could use an upgraded/updated version for the mobile app to make easier for mobile groomers. Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing DaySmart Pet Easier to use easier to use, good for clients and users Review Source Response from DaySmart Software March 26, 2026 Hi Devon – Thanks so much for the great review! We're glad DaySmart Pet makes scheduling and keeping track of clients easy, and that our team has been helpful whenever you've needed support. We appreciate your feedback on the mobile app and are always looking for ways to make it even easier for groomers on the go. AP Aimee P. Owner Consumer Services Used the software for: 1-2 years ### "Love it! Easy to use! All in 1 integrated system!" April 8, 2026 5.0 I absolutely love it. Digital forms, shot reccords have kept my paperwork dow significantly. Love the pos system. Pros Easy to use. Integrated POS system. If there is ever a issue it is resolved immediately. Friendly professional team. Cons The calandar always loads to day view. I like week view. I am sure there is a way to default to week but i havent dug around. And i cant set up 2 numbers for same client to bith get reminder messages. Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) Cost, functions, ease of use... we had it when i was corporate Review Source Response from DaySmart Software April 21, 2026 Hi Aimee – Thank you so much for your feedback! We're glad to hear DaySmart Pet is easy to use and that the POS system is working well for your business. It's great to know digital forms and vaccination records are helping cut down on paperwork and keep things organized. LL Luke L. Co-Owner Retail Used the software for: 6-12 months ### "Get Smart with DaySmart" November 14, 2025 5.0 DaySmart has been great for not only our salon, but our business as a whole- not to mention a huge improvement from Gingr! Pros The simplicity and straightforward nature of the software makes it easy to navigate. I appreciate the ease of workflow which allows my employees to handle customers swiftly and easily! Cons DaySmart unfortunately seems to have relatively frequent outages or service interruptions for a variety of reasons. I cannot say for sure these are DaySmart specific though as opposed to more major outages trickling down to DaySmart. Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/) Because Gingr had consistent holes in their programming and terrible customer service Review Source Response from DaySmart Software December 9, 2025 Hi Luke – Thanks so much for the great review! We're thrilled to hear that DaySmart Pet is helping your salon run smoothly and that it's been a step up from Gingr. We appreciate your note on outages and while some are beyond our control, we're always working to keep things running reliably. Our support team is here anytime at 734-577-7804 or pet-support@daysmart.com. KN Karee N. Manager Veterinary Used the software for: 1-2 years ### "I like this software and it is affordable without a contract" January 15, 2026 4.0 It is good. Great support. Easy to add new employees. I recommend it to other grooming salons. I would choose it again Pros It is easy to use. The support is great. Easy to learn. Easy to add new employees. I recommend it to other grooming salons. Cons There are options that should be included that aren't. Also I don't like how the appt times adjust hen you add a second dog to an appt. Alternatives considered [MoeGo](https://www.capterra.com/p/165732/MoeGo/) Reason for choosing DaySmart Pet Daysmart didn't require a contract and we liked the test drive Review Source Response from DaySmart Software January 16, 2026 Hi Karee – Thanks so much for the kind words! We're thrilled to hear that DaySmart Pet is working well for your business. If you ever need assistance or have any suggestions, please feel free to reach out anytime! RA Rebecca A. Owner/manager Retail Used the software for: 1-2 years ### "Good software but slow" May 15, 2023 5.0 Pros Daysmart has so much information about the pets available plus lots of reports.It is easy to see the schedule at a glance.It is easy to run payroll! It is easy to learn basic functions Cons It is slow! It can be glitchyBooking would be better if you could set what times groomers perform certain services and then fill it in with appts. That would work well for online booking as well. Online booking does not work for more than one appt at a time. It is difficult to find settingsWhen using their cc it crashes all the time so we have to enter manually Alternatives considered [Ginger](https://www.capterra.com/p/151872/Ginger-Page/)[MoeGo](https://www.capterra.com/p/165732/MoeGo/)[Groomer.io](https://www.capterra.com/p/276684/Groomerio/) Reason for choosing DaySmart Pet Seemed like it had the most functionality for ys Review Source LV Lena V. Owner Veterinary Used the software for: 2+ years ### "DaySmart Pet Software is Essential for Pet Grooming Salons" April 26, 2022 5.0 We used to use other software to schedule our appointments in our grooming salon, but found that there was a lot that we couldn’t do. Then we found DaySmart Pet and decided to try it. The software is perfect, it has everything we need. It integrates easily into our website, allows customers to book online on their own, sends appointments to us in a nice easy to see schedule, and sends reminders and pickup texts automatically. We are able to keep track of the pets easily and add or see any notes that may be relevant to the pet. I feel this has made us much more efficient! I would highly recommend to any salon. Pros I like how easy it is to schedule appointments and communicate with our customers. I also like how much information I am able to collect about each client to see anytime needed. Cons I would like to see more customization offered, such as the ability to personalize texts sent to customers. Alternatives considered [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/) Reason for choosing DaySmart Pet It has all of the features we were looking for plus others we did not even think of. The price is very competitive as well. Switched from [GoCanvas](https://www.capterra.com/p/139882/Canvas-Mobile-Forms/) There was a lot of features not offered or customized to the pet grooming industry. Review Source DH Donna H. Owner Veterinary Used the software for: 2+ years ### "So far so good!" January 29, 2026 5.0 So far so good! It's been over 2 years and we all love it. Customer service is wonderful, I love the chat the most! Fast response. Pros Very easy to use. The client management is amazing and we love sending out mass marketing during slow months. The payroll feature is also a must! My groomers all love using the app. Cons There are only a few things that could be fixed. Scheduling multiple dogs from the same family can be frustrating with times. Switched from [PetExec](https://www.capterra.com/p/92864/PetExec/) I didn't like the set up, not easy to use Review Source Response from DaySmart Software February 10, 2026 Hi Donna – Thanks so much for the great review! We're thrilled to hear DaySmart Pet has been keeping your salon running smoothly and that your team enjoys using the app. We appreciate your feedback about scheduling and will be sure to share it with our team. If you ever need assistance or have additional feedback, please don't hesitate to reach out at 734-577-7804 or pet-support@daysmart.com. BS Bernardo S. Owner Pet Grooming Salon Hospitality Used the software for: 2+ years ### "Excellent Software to Operate (User Friendly) " March 16, 2026 5.0 Very happy customer that would recommend to others. Customer service is always there to assist if needed. Pros Client Management and easiness of software. Not difficult at all to use. Choice selection of colors . Cons How slow it is on the weekends to open software and at times, times out and have to sign back into system. Review Source Response from DaySmart Software March 18, 2026 Hi Bernardo – Thank you for the great review! We're thrilled to hear DaySmart Pet is easy to use and helping with client management. We appreciate your kind words about our support team and are always here if you need anything. JP Jimmy P. Pet Stylist Health, Wellness and Fitness Used the software for: 2+ years ### "Quick and Easy" September 16, 2025 5.0 Pros Very user friendly and chat support is really quick to get back to you to resolve any issues. Would def recommend to other shops Cons Has a couple of glitches here and there but i'm sure most software has the same here and there. Nothing really stands out as a "con" to the system so far (2yrs in) Review Source Response from DaySmart Software January 16, 2026 Hi Jimmy – Thanks for taking the time to share your experience! We're thrilled to hear that DaySmart Pet has been a helpful tool for your business over the past two years and that our chat support has been helpful. If you ever have suggestions or need assistance, please don't hesitate to reach out! DA Destiny A. Professional Dog groomer Non-Profit Organization Management Used the software for: Less than 6 months ### "Love this app" December 18, 2025 5.0 Overall I love it I feel like it has helped me a lot with my small business, keeping track of clients and track of my reports for the end of the year for my taxes I also like the customer service how they get to me fast and answer all my questions Pros I like that customer service is available and if I have any questions that immediately answer them to give me an answer! Cons So far like everything I have not ran into anything yet that I least like, I would say maybe paying a month for the subscription but I understand for everything that you're getting plus a website Review Source Response from DaySmart Software December 30, 2025 Hi Destiny – Thank you for your kind words! We're so glad DaySmart Pet is helping you stay organized and manage your business smoothly. It's great to hear our support team has been able to assist quickly whenever you have questions. We appreciate your feedback and are always here if you need anything at 734-577-7804 or pet-support@daysmart.com. RP Robert P. Owner Veterinary Used the software for: 2+ years ### "No customer service " December 13, 2024 2.0 We have used them for over 15 yeats key features that other software offers this lack in intake forms, poor intervention, no way to preppay or charging for no call, no showes, Pros It was an ok software but still missing features many other software offer. Cons No customer service! Like Zero customer service... if u have a problem on Friday... you have to wait till monday to get a call, use to be great! They dropped most ALL there customer service in 2023 and we pay them 500 a month for software and 1100-1500 a month in credit cards Reason for choosing DaySmart Pet We have had them for over 15 years Review Source Response from DaySmart Software March 6, 2025 Hi Robert – We truly appreciate your loyalty over the past 15 years and are sorry to hear that your experience with our support hasn't met expectations. We understand how frustrating it can be to wait for assistance, and we're continuously working to improve our response times and service availability. Additionally, we wanted to let you know that DaySmart Pet includes intake forms and the ability to accept deposits to help prevent no-shows and late cancellations. If you'd like any help with these features, please don't hesitate to reach out. We value your feedback and will share it with our team to continue improving. JK Julie K. Dog Groomer Individual & Family Services Used the software for: 2+ years ### "A bit too expensive for the business size but still a great software" August 31, 2023 4.0 It's been great, anytime I had an issue costumer service was always very helpfull and the sofware was down only a handfull of times in the last 2 years Pros It's very easy to learn how to use the software and it is visually pleasing. It runs smoothly most of the time and I like that I can access my appointement book anytime and anywhere with the cloud. Cons Mostly the price. For a 1 person business it is a big expense to commit.I recently had to downgrade to the cheapest version but now I do not have the tools that where actually making the app more efficient like multi check out or payroll, but at the same time I dont believe 2 features are worth doubling the price of the software. I would love to have an option to choose what I want as I dont use the features I have (promotions, products, employees, schedule)I am not a big fan of the cancelation process. If a client doesn't show i dont have an option to add a fee or notify them and have to do it all manually Reason for choosing DaySmart Pet Was the first I tried the demo with and I enjoyed it Review Source MS Myrna S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Disappointed with my transition to Cloud" May 2, 2023 3.0 Not Good at all! Pros I never had problems with DaySmart before and I was always very satisfied with the desktop version. Now that I am expanding my business, opening my second location, I was advised by Daysmart Sales person to switch to cloud. It was the worse decision. I am paying more and having lots of issues. The system doesn't work properly. My staff is frustrated. I am frustrated. Cons To make me switch from desktop to cloud without telling me all the issues I would face. Reason for choosing DaySmart Pet I never thought about other product, but I know I need to get a better product/service from what I am paying now to DaySmart. Probably switch back to Desktop. Review Source LF Liz F. Owner Used the software for: 2+ years ### "The more they update the worse it gets!" April 30, 2018 1.0 Pros We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it... Cons Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere! Review Source Response from DaySmart Software May 7, 2018 We' sorry to hear that you've had a problem. It does look like you have not completed the free maintenance updates released for your version. These include bug fixes and feature improvements. We did make changes to the way packages are implemented due to many requests. We're sorry that this change negatively impacted your operation. Our Customer Support Specialist has reached out to you to see how we can be of further assistance. JL John L. Manager Veterinary Used the software for: 6-12 months ### "Bad to worse" June 21, 2020 1.0 I picked this software because everyone said it was easy to use. I needed something easy for my coworkers and boss. We went from hand written everything to a computer. I was supposed to be the one to get everyone on board. Unfortunately this software has caused numerous problems. On average we 5-6 random appointments show up that 123 pets sent reminders for but we have to appointment on record. It’s glitchy and messy. There is no rhyme or reason to any of this. It’s also extremely expensive! Although they are willing to reduce some of the rate once in a while because by their own admission, the software is bad. Or “untested”. It feels like they started from scratch and they’re selling a beta version of incomplete software as if it’s ready to go. Seriously DO NOT buy this software! Biggest regret! Pros Anytime I call in to customer service the techs tell me they know the software is bad. It makes me kind of laugh. Cons Company will send out random updates that crash the system. Zero timelines given out to clients for fixing the problems. Ease of access of client information on calendars and dashboards is redundant and lacking. (Why not show a phone number with the client name? Also why swap around the pets name with the clients first name. Software cannot consolidate multiple pets with different groomers. People are double charged if not done one at a time. Software creates duplicate time slots for employees which crash the system and make random appointments disappear from the calendar. Adding availability to the schedule is nonsensical. Booking availability for an employee M-F in one step is impossible. This issue makes it easy for the overlapping of availability frequent and causes appointments to also disappear. The system cannot consolidate duplicate accounts. You have to go though and “archive” the client and pet. Archived Clients May still be scheduled, which is a nightmare. Daycare and boarding doesn’t work and hasn’t worked for over a month. They say they’re working on it. -again zero timeframes Customer support can’t really do anything to help out. They just apologize and say that the software is bad. Nearly every single time I’ve called it’s been this way. The software doesn’t recognize a first name or last name. But it recognized (Last name, First name). Now without a comma the name won’t pull up. Reason for choosing DaySmart Pet Was talked into it by a 123 pets rep. Review Source MR Marianne R. Owner/Groomer Health, Wellness and Fitness Used the software for: 1-2 years ### "Marianne's Review" November 14, 2022 5.0 Overall, I really like the program. With any programs out there, there is always little hiccups and the DaySmart team seems to really care and continues to make improvements. I have worked with a couple members of the Day Smart team, like \[SENSITIVE CONTENT\], and they are always kind, caring and helpful. Pros I really like that I can see my appointments along with my other groomer. I can color code the different services and modify them pretty easy. Cons Some of the organization within the tabs is a little off. It would be nice to have one search section that you can look for the owner or pet, instead of either or. The flow/set up between the app and the website doesn't exactly much up, so it may take an extra sec to figure that out. I'm hoping the option for creating our business' website can expand more and become more user friendly. Reason for choosing DaySmart Pet DaySmart seemed to be the best User Friendly. Has a lot of options and customizations along with providing me with my own business website/online booking options. Review Source LD Levi D. Dog groomer Consumer Services Used the software for: 2+ years ### "Great product" May 8, 2023 5.0 It has helped me build my business and keep track of all clients. It helps me market to existing clients continual basis. Pros Great product that does so much for managing a salon and mobile grooming business. They just need a few minor tweaks to make it perfect Cons The price is pretty high especially when you get into the marketing aspect of it. Adding a customers address to the screen while using a PC is a little clunky. Also reoccurring appointments. Need some updates to account for people who want it groomed more than 10 weeks or on a certain day of the month. Reason for choosing DaySmart Pet I chose them because they were one of the best software companies out there for grooming. If there’s any out there, they do about the same thing and really focus on social media and marketing I would consider switching. Period. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.