# DaySmart Pet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DaySmart Pet the right Pet Grooming solution for you? Explore 220 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93413/DaySmart-Pet/reviews --- DaySmart Pet 4.3 (220) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DaySmart Pet Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews Streamlined business organization tools 89% positive reviews out of 57 Most reviewers indicate ease of use simplifies daily tasks, improves efficiency, and keeps operations organized. High and inflexible pricing structure 67% negative reviews out of 39 Some reviewers say pricing is costly, lacks flexibility, and additional features or support require extra fees. Cheri G. Owner, 2 - 10 employees. "Cons: One drawback I experienced with DaySmart Pet is the additional fee required for messaging." Comprehensive grooming business management 85% positive reviews out of 27 Most reviewers describe grooming management as effective for organizing appointments, tracking clients, and supporting salon workflows. Yen Trang T. Groomer, 2 - 10 employees. "Overall, DaySmart Pet is a solid and reliable system for running a pet grooming business." ## Showing most helpful reviews Showing 1-25 of 220 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ray N. Partner Veterinary Used the software for: 2+ years ### "Great but not exceptional " May 9, 2023 5.0 I have used a smart since 2013. Overall, I would give them an A minus. Customer service is phenomenal but sometimes you have to get to higher levels to get certain issues resolved. It should not be that way. Wait times are extremely long to speak to someone but that has improved lately. Pros I love the reminder features that can automatically go out. Some of the reporting is also very helpful. I love being able to integrate my credit card system into the POS. Cons I hate the fact that they are no longer going to add or modify features to the non-cloud base version. Review Source AT Alaina T. Dog groomer Consumer Services Used the software for: 2+ years ### "Amazing service except a handful of days where I couldn’t get it to work. " May 29, 2026 5.0 It’s been a great experience! Everything is very simple to learn yourself and navigate. When you do need help their customer service line is amazing! Pros I love everything about . It makes scheduling so easy with the appointment reminders! Who has the time to manually do that anymore? Cons The days it wouldn’t work. There was a handful of days where they were working out bugs. It was extremely frustrating dealing with upset clients that can’t process a card because of DaySmart being down. Overall great service. Alternatives considered [MoeGo](https://www.capterra.com/p/165732/MoeGo/) Reason for choosing DaySmart Pet I was familiar with DaySmart from my last employer. Review Source Response from DaySmart Software June 5, 2026 Hi Alaina – Thanks so much for taking the time to share your experience! We're glad DaySmart Pet has made scheduling and appointment reminders easier for your day-to-day work, and that you've found the system simple to learn and navigate. It's also great to hear our customer service team has been there when you've needed support. SO Shawn O. Owner Professional Groomer Retail Used the software for: 2+ years ### "New Tech support policy not groomer friendly " February 10, 2025 1.0 I love the easy navigation, reports, how the software operated. Just don't run into tech issues. It's a game of back and forth for 3 1/2 months with no fix. Pros I loved DaySmart from 2013 to 2023. Then they changed the tech support to AI. Before you could talk to a agent and get your software problems resolved in less then 30mins. Kind, helpful, supportive and a peace of mind, But Not now!!!!! Cons !!!!Tech support has gone to the pits!!!! Not suitable for busy Owners/Groomers. First you go through AI's questions. Next e-mail back and forth. Waiting game with tech support. You are in between other Client support e-mails, etc. E-mailing don't get the fix? Then they will set up a call appointment. If you think the problem is fixed. Surprise it's not!! You have to start all over. I talked to multiple tech agents explaining the issues. Problems couldn't get resolved in one day because I have grooming deadlines to meet. I can't just sit waiting for a return response. By the way i have to use my hands to groom. So how am i suppose to do that sit at the computer and e-mail back and forth!!!! Talking to a live person builds quality customer support and relations. Review Source Response from DaySmart Software March 6, 2025 Hi Shawn – We're very sorry to hear about your recent experience and understand how frustrating this must be. We appreciate your loyalty over the years and are always working to improve our support. In addition to email, we also offer live chat for quicker assistance. Thank you for sharing your feedback, and we'll be sure to pass it along to our team. If you need further assistance, please don’t hesitate to reach out. DC Danbi C. Dog grooming shop owner groomer Consumer Services Used the software for: 2+ years ### "Reliable, User-Friendly, and Stress-Free Grooming Management" March 31, 2026 5.0 My overall experience with has been very positive. It has become an essential part of running my grooming business day-to-day. From client management to scheduling, everything is organized in a way that makes my workflow much smoother and more efficient. What really stands out is the reliability and support. Whenever I run into an issue or have a question, the team responds quickly and helps resolve it without hassle. That level of support makes a big difference, especially when I’m busy and need things to work seamlessly. Overall, it’s a dependable system that I trust, and it has helped me stay organized, save time, and focus more on my clients and their pets. Pros I’ve been using for a long time, and what I like most is how easy it makes managing my dog clients and scheduling appointments. Everything is very intuitive and helps me stay organized. What I appreciate the most, though, is their fast problem-solving. Of course, issues can come up sometimes, but whenever they do, the team responds quickly, fixes things right away, and clearly explains what happened. It makes a huge difference and allows me to use the system without stress. Cons One thing I wish offered is AI-powered phone support and automated booking. It would be amazing to have calls answered and appointments scheduled automatically, especially during busy grooming hours. Overall, these are relatively minor compared to how helpful the system is, but adding them would make the experience even better. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/)[MoeGo](https://www.capterra.com/p/165732/MoeGo/) Reason for choosing DaySmart Pet I chose because it’s easy to use and reliable for managing my grooming clients and schedule. The customer support is excellent — whenever a problem arises, they respond quickly and solve it, which keeps my work stress-free. It gives me everything I need to run my small business smoothly. Review Source Response from DaySmart Software April 9, 2026 Hi Danbi – Thank you for the fantastic review! We're so glad DaySmart Pet has become an essential part of your day-to-day grooming business and is helping you stay organized and focused on your clients. It's great to hear our team's quick problem-solving has made using the system stress-free. We appreciate your feedback and are always looking for ways to make the experience even better. HD Hunter D. Head Groomer Health, Wellness and Fitness Used the software for: 2+ years ### "Daysmart Since 2002" April 14, 2026 5.0 It’s made running my business effortless down through the years. And, there’s always support when you need it. Pros It’s been an essential tool in running my business since 2002. I wouldn’t use anything else. I’m glad I tried it years ago. Cons No complaints since having the system. It’s been a great help to me in the everyday duties of running my business. Alternatives considered [Groomsoft](https://www.capterra.com/p/129785/Groomsoft/) Reason for choosing DaySmart Pet It had everything I needed for the everyday functions of running my business. Review Source Response from DaySmart Software April 21, 2026 Hi Hunter – Thank you so much for your long-time support and kind words! We're thrilled to hear DaySmart Pet has been an essential part of running your business for so many years and continues to make day-to-day operations easier. It's great to know our support team has been there whenever you've needed help. MZ Matthew Z. manager Consumer Services Used the software for: 2+ years ### "DaySmart Review from a Grooming Business's POV" June 3, 2026 5.0 Overall experience is a 10/10. We have been using DaySmart for close to 20 years. We rarely have an issues and when something does come up the service team is there to help you. Pros The Client Pet Management is great for this system. It is very easy to add now clients and update their pet status. The Reporting is pretty vast. There is countless number of reports that you can print out to help your business. I like pulling up a report that allows you to see when the last time clients were in. This provides me a list of all the customers that are due for their next hair cut. I print that out and give it to my front desk at the beginning of each month and we call up customers to make sure they book their appointments on time. There are also reports that give me the top customers by $ and I can break it down per groomer. I give that to my groomers so they can see who their top customers are for the year and they make them a special gift package at the end of the year. The Learning Curve on this system is pretty short. By day 3 a new employee will feel comfortable with navigating the system. Cons Improvements and Updates. I like the online book system. We implemented the online system 2 years ago and we have gone from 8% of our clients booking to 17%. That is a big jump. I would like to see more options with the online booking. Hoping to see that with future updates. Review Source Response from DaySmart Software June 5, 2026 Hi Matthew – Thank you for such a thoughtful review and for being a long-time customer! We're thrilled to hear how DaySmart Pet is supporting your team with client and pet management, reporting, and day-to-day operations. It's great to know the system has helped streamline your workflow and that online booking has made a positive impact for your business. We also appreciate your feedback on online booking options and will share it with our team. CM Christina M. Owner Arts and Crafts Used the software for: 2+ years ### "Makes life so easy" May 19, 2026 5.0 Extremely helpful and easy they handle everything you have to do nothing but the client and sometimes you don’t have to do that. They can do it online. Pros I love everything about it so helpful no matter what problem you know they’re there to fix it and make it extremely easy to handle low words Cons Nothing I have absolutely nothing to complain about. They are the best service that I have found for a Grooming service. Review Source Response from DaySmart Software June 5, 2026 Hi Christina – Thank you so much for the great review! We're so glad to hear DaySmart Pet has been so helpful and easy to use, and that our team has been there whenever you need support. It's wonderful to know the system is making day-to-day tasks simpler for your grooming business. SM Samuel M. Owner Computer Networking Used the software for: 2+ years ### "Not recommended for desktop, but the cloud-based is wonderful." May 15, 2026 5.0 Your customer service is exceptional. I've spoken with four people today in various departments and everybody was exceptional. I was laughing on each call, and we got everything that was necessary done. Pros The staff are amazing. Software is wonderful. Integration to POS is key. Mainly, it's been my staff interactions that make me enjoy the product. I've been using the desktop, and it's awful, but all of the issues I have with that should be corrected once we migrate to the cloud. Cons The desktop version is archaic. I know this is by design to push people into the web-based version, which is my intent. Review Source Response from DaySmart Software May 18, 2026 Hi Samuel – Thank you so much for the great review! We're thrilled to hear our team made such a positive impression and helped make the process smooth and enjoyable. It's great to know DaySmart Pet and the POS integration have been a good fit for your business, and we're excited for your transition to the cloud experience. DM David M. Groomer Consumer Services Used the software for: 1-2 years ### "Booking Question Answered" May 11, 2026 5.0 It was great, I will highly recommend your customer service to anyone. It was efficient, which is great since I am so busy. Pros Kept it simple, easy to explain. I didn't have to get on the phone or stay beside the computer which was very helpful. Cons Actually there wasn't anything I didn't like. There wasn't anything that I disliked or thought needed improvement. Review Source Response from DaySmart Software May 18, 2026 Hi David – Thank you for the great review! We're so glad our team was able to make things simple, efficient, and easy to work through without taking too much time out of your day. We really appreciate your recommendation and kind words about our customer service. RC Ruben C. Owner operator Consumer Services Used the software for: 2+ years ### "Great product" June 24, 2026 5.0 I’ve used this for over 10 years. I’ve always been very happy with it. They are easy use. Never a real issue. Pros It is super easy to use. Support is easy to access. I’ve always been able to get in touch whenever anything arises. Cons There have never been any really bud issues with DaySmart. Tech support is easy to get in touch with. Review Source SQ Sarah Q. Owner Consumer Services Used the software for: 2+ years ### "Right now, I'm not impressed" May 9, 2023 3.0 meh. customer service is a hassle to get a hold of then they usually have to escalate the issue which takes time away from doing anything else. There isn't quick fixes and I can't count the number of times I've heard 'I don't know', or 'we can't do that'. It seems like easy/ straightforward things like reports should be easy to customize, they are not. If i want to get the vaccine information (expired vs near) I can either get a report for anyone with a future appointment or everyone who is ever been put into the computer this includes deceased and inactive animals. Then download into excel and go through one by one to sort out... why can't i just search for current daycare clients??? it makes no sense Pros I wanted it for the text messaging feature, the schedule looks easy to follow and was looking forward to updates and eventually switching to cloud based Cons cloud software is terrible, it has way too much extra information and doesn't have needed reports that already exist in the computer software. We use the app and the IPad alot but the program doesn't translate to the app. We cannot see or update vaccines on app ( this is very important) I cannot see or update messages or notes or balances. It would be nice if a note we put saying I don't know dog bites be careful actually showed up easily so we didn't have to go through 10 screens to see it. You can't have multiple screens opened at once so if someone is using the system they have to complete or exit out of what they are doing like creating a marketing email; then you can check someone out. Credit card issues like if you forget to press complete it times out and the charge wont go through. I have a 7-8 page list of features that don't work or don't make sense Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing DaySmart Pet texting and "ease of use" other peoples recommendations Review Source GM Glo M. General Manager Veterinary Used the software for: 2+ years ### "We love DaySmart" March 29, 2024 5.0 We have had a great experience with Daysmart overall--it greatly improved booking efficiency in our salon and helped us eliminate double bookings and decrease the amount of missed appointments we were experiencing. Pros We love how easy it is to use and find information on all of our clients! Cons We would love a feature that would tell us our next available 1 hr apt, 2 hr, apt, and weekend appointment. It would make running our business even easier! We would also love a better wait list design--we often have a large waitlist and the set up of the current wait list function does not work for our set up. Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing DaySmart Pet We talked with other people in our industry and everyone had a good experience with it and we liked the pricing. Switched from [Othership](https://www.capterra.com/p/266602/Othership/) We actually used StoreVantage and it was terrible and would go down all the time, we would have to schedule appointments by hand and we had double bookings happen constantly. It didn't do enough things for us to help us run our salon. Review Source NA Natasha A. Vice President Consumer Services Used the software for: 1-2 years ### "Busy Grooming Salon? Say no more!" September 12, 2023 4.0 Pros The review prompting KILLS! We have gone from 7 Google reviews to 200+ reviews and just one year using . We also see less no shows due to their auto-reminder texts and are busier than ever. They system is easy to for both the front desk staff and the groomers. Cons There are some little features here and there that I would love to see. We also encounter some bugs that can be frustrating, but the support team is usually already working on them before I even have a change to report. Alternatives considered [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/)[Gingr](https://www.capterra.com/p/136469/Gingr/)[GrooMore](https://www.capterra.com/p/212228/GrooMore/)[MoeGo](https://www.capterra.com/p/165732/MoeGo/) Reason for choosing DaySmart Pet had ALL the features you could possible want, plus it supported our retail section of the business. Review Source AR Andrew R. Owner Retail Used the software for: 1-2 years ### "Great product" March 29, 2024 3.0 Awesome! It is so easy to use, book an appointment and easy to find settings if you need to adjust them. Also customer service has been amazing! Pros Easy to use, great customer support & great pricing. Cons Doesn't match to QuickBooks very good, its ugly and seems like the look is out dated. The portable card reader sucks, would be nice to have a different option. Confusing for customers to have a text number for your services that isn't your main number. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing DaySmart Pet Cost was much more than . It also had high set up fees and complex set up. Review Source TS Tawanna S. Owner Consumer Services Used the software for: 2+ years ### "More bang for you buck and does very thing " January 6, 2026 4.0 Been with them for over 10 years. They have quick service repairs and can log into the system to help manage issues. Great Prices Pros The software is excellent for Grooming services Salons, but it has some minor flaws. The built- in POS system is a must. I love the all-in-one software system and straight to the point . You get text service, pos, booking system , and marketing . Cons Also, you have to do online support through a chat service, not a person . The system does not recognize the same info from clients, so multiple files have too be merged manually. Review Source Response from DaySmart Software January 15, 2026 Hi Tawanna – Thanks so much for your thoughtful review and for being with us for over 10 years! We're thrilled to hear that DaySmart Pet is helping keep your salon organized. We also appreciate your feedback regarding client file management and will be sure to share it with our team. While our chat service begins with a few quick questions to ensure you get the proper support, you always have the option to connect directly with a live support agent who can assist with any issue during business hours. In addition to live chat, you can reach us by phone at 734-577-7804 or by email at pet-support@daysmart.com. Thanks again for your loyalty and feedback! LF Lacie F. Dog Groomer Cosmetics Used the software for: 2+ years ### "Love daysmart pet! " February 12, 2026 5.0 Easy to use, convenient, helps me plan ahead. It helps process payments and organize where tips should be allocate. Pros It is easy to use and integrates with my daily work life. Helps me organize my clients and helps me keep track of goals. Cons I cannot customize certain things. I wish I could make my services list separate from my add on list. Review Source Response from DaySmart Software February 18, 2026 Hi Lacie – Thank you for your kind words! We're glad DaySmart Pet is helping you stay organized and keep track of your goals. We appreciate your feedback on customizing services and add-ons and will share it with our team. If you ever need assistance or tips, you can reach us at 734-577-7804 or pet-support@daysmart.com. SS Sara S. Mobile pet groomer owner and operator Individual & Family Services Used the software for: 2+ years ### "DaySmart review. " March 31, 2026 5.0 I’ve used it for years now with almost zero issues. If something like a glitch comes up, the help team is easy to access and the problem resolves quickly. Pros It’s very user friendly. My employees figure it out quickly as well. S healing, pet notes, clients notes, directions to clients house, credit card processing etc. Cons So far I have not had any issues that have bothered me or caused me any stress or that I couldn’t get a work around to the issue. Review Source Response from DaySmart Software April 2, 2026 Hi Sara – Thanks so much for the positive feedback! It's great to hear DaySmart Pet has been easy for both you and your team to pick up, and that it's supported your business with so few issues over the years. We're glad our team has been there when you've needed help along the way. TM Tammy M. Dog groomer Consumer Services Used the software for: 2+ years ### "Very happy with the support" February 11, 2026 5.0 I really enjoy daysmart. The tech-support is great. And the staff are very knowledgable and patient. I am grateful for the automatic appointment reminders that are sent out. It has saved me lots of missed appointments. Pros I love the automatic appointment reminders. And the quick support when needed. Support staff are very patient Cons I wish I could customize some reports to taylor my needs. I wish there was a complete manual in one location Review Source Response from DaySmart Software February 18, 2026 Hi Tammy – Thanks so much for your kind words! We're thrilled the automatic appointment reminders are helping reduce missed appointments and that our support team has been helpful. We appreciate your feedback on report customization and the manual, and we'll share it with our team. You can always reach us at 734-577-7804 or pet-support@daysmart.com. HB Hannah B. Dog Grooming Consumer Services Used the software for: Less than 6 months ### "Reliable, All-in-One Software That Keeps Our Salon Running Smoothly" February 14, 2026 5.0 We use for our grooming salon and it’s been a huge help keeping everything organized. Client and pet profiles are easy to manage, online booking and reminders save us time, and integrated payments make checkout simple. There’s a small learning curve at first, but once it’s set up, it runs smoothly and is definitely worth it. Pros What I like most about is how organized it keeps everything. Having client info, pet notes, appointment history, reminders, and payments all in one place makes running the salon so much easier. It saves time every single day and keeps us on track. Cons The biggest downside is the initial learning curve, getting everything set up exactly how you want it can take some time. Some features aren’t as intuitive at first, and certain customizations require a little trial and error. BUT! They have an amazing messaging system that will answer your questions 24/7. Review Source Response from DaySmart Software February 27, 2026 Hi Hannah – Thank you for the thoughtful review! We're thrilled DaySmart Pet is helping keep your salon organized and saving you time every day. We know every business has unique needs, and we're glad our support tools have been helpful while getting everything set up just right. Your feedback means a lot, and we're always here if you need anything at all at 734-577-7804 or pet-support@daysmart.com. DA Destiny A. Professional Dog groomer Non-Profit Organization Management Used the software for: Less than 6 months ### "Love this app" December 18, 2025 5.0 Overall I love it I feel like it has helped me a lot with my small business, keeping track of clients and track of my reports for the end of the year for my taxes I also like the customer service how they get to me fast and answer all my questions Pros I like that customer service is available and if I have any questions that immediately answer them to give me an answer! Cons So far like everything I have not ran into anything yet that I least like, I would say maybe paying a month for the subscription but I understand for everything that you're getting plus a website Review Source Response from DaySmart Software December 30, 2025 Hi Destiny – Thank you for your kind words! We're so glad DaySmart Pet is helping you stay organized and manage your business smoothly. It's great to hear our support team has been able to assist quickly whenever you have questions. We appreciate your feedback and are always here if you need anything at 734-577-7804 or pet-support@daysmart.com. bH barbara H. Owner Consumer Services Used the software for: 2+ years ### "Buyer Beware" March 29, 2025 1.0 Was told to stop reporting an issue. I am unable to use Daysmart on my browser but they don't care and don't seem interested in keeping a long time customer. Pros Was used to it and they used to have the best customer service. Cons They now don't care about customer service and are having software issues. Review Source Response from DaySmart Software April 15, 2025 Hi Barbara – We're sorry to hear about the frustration you've experienced. To clarify, we asked you not to respond to the ticket to prevent updates from being missed and to open a new conversation for any additional issues. We truly value your business and are here to help resolve any ongoing concerns. Please don't hesitate to reach out to us directly at pet-support@daysmart.com for further assistance. LR Lori R. OWNER Hospitality Used the software for: 1-2 years ### "GREAT PROGRAM" September 14, 2024 5.0 GREAT. VERY SATISFIED. WILL RECOMMEND TO ALL Pros ONLINE APPOINTMENTS, PRETTY MUCH EVERYTHING IS GREAT Cons THAT WE CANT PRINT KENNEL GROOM CARDS WITH WHAT HAIRCUT THE PET WILL GET OR HAS GOTTEN IN THE PAST AND WITH THE OWNERS INFORMATION ALL ON ONE PAGE. THAT IS THE ONE KEY THING THAT IS MISSING Review Source Response from DaySmart Software March 6, 2025 Hi Lori! Thanks for the great review! We're so glad you're enjoying DaySmart Pet and finding online appointments helpful. We really appreciate your feedback on kennel groom cards and will share it with our team. If you ever have additional suggestions, we'd love to hear them. Thanks again for recommending us! EC Elizabeth C. Owner Alternative Medicine Used the software for: Less than 6 months ### "DaySmart Pet review" September 6, 2023 4.0 Overall the staff are kind and helpful so I would say good. And I do have the basics covered for the cost which is a decent value. Pros I appreciate having something pet specific and not just general "shop" software. I also like the data collected for bookkeeping. Cons I would love a "pet name" specific reminder to go along with their other features, not just client name. I would also like for it on the receipts -who received what services listed on it. Reason for choosing DaySmart Pet Because it fit most of my basic needs, was affordable for my very small, part time practice, and again was pet specific unlike other management software programs. Review Source LH Linda H. Owner Retail Used the software for: 2+ years ### "My Review" May 8, 2023 4.0 It has been a good platform for the past 15 years. Some modules need work to be able to use. Pros Credit card integration; POS system is good; customer scheduling works well but recurring needs work; Cons Email marketing templates are not easily modified; Review Source LD Levi D. Dog groomer Consumer Services Used the software for: 2+ years ### "Great product" May 8, 2023 5.0 It has helped me build my business and keep track of all clients. It helps me market to existing clients continual basis. Pros Great product that does so much for managing a salon and mobile grooming business. They just need a few minor tweaks to make it perfect Cons The price is pretty high especially when you get into the marketing aspect of it. Adding a customers address to the screen while using a PC is a little clunky. Also reoccurring appointments. Need some updates to account for people who want it groomed more than 10 weeks or on a certain day of the month. Reason for choosing DaySmart Pet I chose them because they were one of the best software companies out there for grooming. If there’s any out there, they do about the same thing and really focus on social media and marketing I would consider switching. Period. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.