# AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AestheticsPro the right Medical Spa solution for you? Explore 654 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93446/AestheticsPro-Online/reviews --- AestheticsPro 4.4 (654) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of AestheticsPro Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews Intuitive and simple navigation 87% positive reviews out of 68 Most reviewers describe ease of use as a key benefit, highlighting straightforward navigation and minimal learning curve. Limited payment integration options 63% negative reviews out of 59 Some reviewers indicate payment and invoicing are hindered by restricted integrations, confusing processes, and difficulties with credit card compatibility. Cara I Practice Manager, Coolsculpting Specialist and Aesthetic Specialist., 2 - 10 employees. "It also takes a long time for the machine to take a payment and then I have to go into our IQ account to make sure that the payment was taken. " Responsive and knowledgeable support team 93% positive reviews out of 56 Most reviewers indicate staff support is prompt, knowledgeable, and approachable, making onboarding and troubleshooting straightforward. Frequent glitches and system instability 72% negative reviews out of 54 Most reviewers find bugs and issues disruptive, citing recurring glitches, slowdowns, and unresolved technical problems affecting daily workflow. Hulnara C Medspa owner, 2 - 10 employees. "I dont care for any new features if it is unusable due to glitches." Comprehensive and evolving feature set 87% positive reviews out of 45 Most reviewers appreciate features that address diverse business needs, with regular updates and useful tools for daily operations. Alejandra H Owner, 1 employee. "The platform itself is very versatile and continues to evolve with new features and improvements, making it adaptable as my business grows and my needs become more complex." Inconsistent communication tools 52% negative reviews out of 42 Some users report email and text messaging lack customization, reliability, and integration, causing communication challenges with clients. Rhea M directive, 2 - 10 employees. "The text and call service doesn't work for Belize and this is a major form of marketing and automated confirmation of clients." ## Showing most helpful reviews Showing 1-25 of 654 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonna B. Injector Health, Wellness and Fitness Used the software for: 6-12 months ### "Efficient and easy to ise" February 16, 2024 5.0 Pros Online booking and easy set up, acres to documents online Cons Calendar access, to many steps to get to current day Review Source Response from AestheticsPro February 19, 2024 Hi Jonna! We greatly appreciate your fantastic review of AestheticsPro! It's wonderful to hear that you're enjoying the software and finding it user-friendly. If you ever require assistance, please don't hesitate to contact us – we're always here to help! Wishing you all the best in the business! - the AP Team JT Jeremy T. Owner Medical Practice Used the software for: 2+ years ### "Best. Software. Ever." May 14, 2026 5.0 It’s been almost 15 years of using this software and I’ll never use another company. The new additions are also great! Pros It’s so comprehenesive. It covers everything I’d ever need for a booking software, charting, customer support and the price is amazing! Cons There’s nothing I don’t like so far. But if I had to choose, I would say that maybe you guys should be less amazing to give other companies a chance ;) Switched from [Improve App](https://www.capterra.com/p/178540/Improve/) They were absolutely terrible. Almost 2000$ a month and a fraction of the features that you guys have. Review Source Response from AestheticsPro May 18, 2026 Hi Jeremy, thank you for your incredible support over the years! We’re thrilled to hear AestheticsPro continues to meet your needs and grow with your practice. Your loyalty means a lot to us! –The AP Team LH Lilyth H. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Platform with Lots of Opportunities for Growth" April 15, 2026 2.0 It works great when it works, then issues can persist for months without meaningful resolution or meaningful follow up. Pros We enjoy the Patient Record Management, Online Booking features, and Invoicing features which do get improved frequently. Cons We dislike the customer support process and have found it very difficult to resolve issues in a timely manner. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing AestheticsPro Thought it would be better or have more features we use Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Needed more reporting, website, and scheduling features Review Source Response from AestheticsPro April 16, 2026 Hi Lilyth, thank you for your feedback. We’re glad you’ve found value in features like patient records and online booking. Our team looked closely into the issue you experienced, and it appears to be related to your personal device update. We understand how frustrating that process can be. We appreciate your patience and will continue working to provide the best possible experience. – The AP Team AV Amy V. Office Manager Medical Practice Used the software for: 2+ years ### "Office Manager" March 9, 2026 5.0 The beginning was rocky but as it is releasing new features and meeting progress it seems to be coming together better Pros I like that new features are coming out more frequently to improve the overall ease of use. I am liking that e-gift cards are an option now as well Cons It would be helpful if there was a vitals page in the patients chart. The amount of clicks it takes in order to dig in a patients chart is still alot. It would be helpful if there was a reference page (vitals, medication, allergies) Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro Price point and other features that were available at the time Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Unsure it was before I started working at the practice- i believe because we needed more medspa friendly record keeping Review Source Response from AestheticsPro March 10, 2026 Hi Amy, Thank you for taking the time to share your feedback! We’re glad to hear you’re enjoying the steady release of new features and the addition of e-gift cards. We also appreciate your suggestions regarding chart navigation and reference pages, feedback like this helps guide how we continue improving the platform. -The AP Team MB Megan B. Owner, CEO Medical Practice Used the software for: Less than 6 months ### "Getting Started with Aesthetics Pro " May 15, 2026 5.0 Everything so far has been great with the onboarding experience! We are excited to get the ball rolling. Pros Very informative and great customer support so far. We are looking forward to the patient management and charting usage. Cons We dislike that the AP payments option does not accept/work with GLP-1 medication payments. That's a bit frustrating. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro Ease of use and integration. We almost went with Boulevard, but price points fit us better here. Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Integrating more medical and need to be able to do prescriptions. Review Source Response from AestheticsPro May 18, 2026 Hi Megan, thank you for the kind words! We’re so glad your onboarding experience has been a great start. We appreciate your feedback on GLP-1 payment compatibility and will be sure to share this with our team. Excited for you to continue growing with AestheticsPro! –The AP Team AM Ashley M. Nurse practitioner Cosmetics Used the software for: 1-2 years ### "Love using AP" May 7, 2026 5.0 I love Aesthetic Pro. I love the software and the features that it offers. The trainers are very nice and knowledgeable and always available to help. Pros All of the trainers are very knowledgeable and I love that I can get help at any time. Everyone is super helpful! Cons Super happy with everything no complaints. This is my second year with this company and I love everything that they are doing. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing AestheticsPro The pricing and the ease of using the software Review Source Response from AestheticsPro May 12, 2026 Hi Ashley, thank you so much for your kind words! We’re thrilled to hear how much you’re enjoying the platform and that our training and support team has been there for you every step of the way. We also appreciate your continued trust in us over the past two years. Thanks again for being part of the AestheticsPro community! – The AP Team MR MICHAEL R. Chief Operating Officer - owner Medical Practice Used the software for: 2+ years ### "If only you had this......... we could live happily ever after..." June 11, 2026 4.0 Love the program, the customer service. Jeffifer was really good. Presently we have to use another CRM program with it. Pros LOVE the program. The aesthetics of the program. Ease of use. It's really comprehensive. We run a hair transplant practice using it. Cons We're trying to create a referral program that doesn't really fit with what AP has. Jeffinfer, our rep, is going to think though and see if there's an option withing AP that might meet our needs. Switched from [KORVUE Cosmedic](https://www.capterra.com/p/69748/KORVUE-Cosmedic/) Bad support, old interface no medical records or HIPA Compliance Review Source Response from AestheticsPro June 15, 2026 Hi Michael, Thank you for the thoughtful review and for trusting AestheticsPro with your practice. We’re thrilled to hear you love the platform, its ease of use, and the support you’ve received from our team. We appreciate your feedback regarding referral program functionality and are always exploring ways to expand our capabilities. Thank you for sharing your insights, and we look forward to continuing to support your growth and success. –The AP Team QY Qing Y. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best choice for aesthetic medicine " April 30, 2026 5.0 We haven’t opened yet so can’t comment on actual use, but so far with set up and training we are very happy. The support and onboarding staff have been great. We did a lot of research of different options for EMR and AP is what we chose and so far we don’t regret this choice. Pros It’s the most comprehensive EmR software specifically designed for aesthetic medicine. It has versatile features, functionality design tailored to businesses like medspas, and a responsible support team. Cons Some of the integration functions still need improvement. Currently things like texting, video visits, RX, all require third party integration that needs the client to set up separate accounts then connect to AP. Wish these could be just part of the software. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro It seemed to have more features tailored to aesthetic medicine and good customer support Review Source Response from AestheticsPro May 6, 2026 Hi Qing, thank you for your detailed and thoughtful review! We’re so glad to hear our onboarding team and feature set have helped make your setup experience a positive one so far. We also appreciate your feedback regarding integrations and third-party connections; insights like this help guide future improvements as we continue expanding the platform. Thank you again for choosing AestheticsPro! – The AP Team CK Carmen K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Aesthetics Pro eval" June 11, 2026 4.0 It was easy to start using and the more I work with it, the better I am getting at exploring the app for my medspa Pros There is so much that I continue to learn and improve. Great forms and consents, and ease of scheduling Cons I would like marketing assistance and maybe monthly suggestions on suggestions to send out on social media Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro Price and customer service were good. I needed med spa specific choices and this was perfect Review Source Response from AestheticsPro June 15, 2026 Hi Carmen, Thank you for your review and for joining the recent webinar! We’re glad you found the session helpful and enjoyed learning more about scheduling, forms, and consents within AestheticsPro. We appreciate your suggestion around additional marketing guidance and content ideas. Feedback like this helps us continue creating resources that support our users’ success. Thank you for being part of the AestheticsPro community! –The AP Team AM Autumn M. Patient Communication and Office Lead Medical Practice Used the software for: 2+ years ### "A Valuable Tool for Streamlining Clinic Operations" June 10, 2026 5.0 Overall, my experience with AestheticsPro has been very positive. It provides a comprehensive platform that helps manage many aspects of an aesthetic practice, including scheduling, patient records, treatment documentation, communication, and checkout processes. Having these functions integrated into one system helps create efficiency for both staff and providers. As someone who works closely with patient communication and clinic operations, I appreciate how AestheticsPro supports organization and allows us to access important patient information quickly. The platform has helped streamline many day-to-day tasks and contributes to a more seamless patient experience. Like any software, there are opportunities for continued improvement, particularly around reporting, workflow customization, referral tracking, and automation. However, overall, AestheticsPro has been a valuable tool for our practice and continues to support our ability to provide excellent patient care while maintaining operational efficiency. Pros What I like most about Aesthetics Pro is that it serves as a centralized hub for our clinic operations. From scheduling appointments and managing patient records to treatment documentation, checkout, and communication, it allows our team to keep everything organized in one place. I especially appreciate the ability to quickly access patient history, upcoming appointments, treatment notes, and provider recommendations, which helps create a seamless experience for both staff and patients. As someone who works closely with patient communication and clinic flow, having this information readily available allows me to provide a more efficient and personalized experience. Aesthetics Pro continues to be an important tool in helping our practice stay organized while supporting excellent patient care. Cons One area that could be improved is workflow customization and reporting. While Aesthetics Pro offers many useful features, there are times when information that is important to day-to-day clinic operations—such as referral tracking, provider-specific workflows, and certain patient communication processes—requires manual workarounds or additional documentation outside the system. As our practice continues to grow, having more flexibility with referral tracking, patient retention reporting, onboarding resources, and workflow automation would be extremely valuable. Additional training resources and clearer guidance on maximizing some of the platform's more advanced features would also help teams get the most out of the software. Overall, Aesthetics Pro is a strong platform, and continued enhancements around reporting, workflow efficiency, and customization would make it even more powerful for growing aesthetic practices. Review Source Response from AestheticsPro June 11, 2026 Hi Autumn, Thank you for your thoughtful review and for being part of the AestheticsPro community for over two years. We’re honored to play a role in helping your team stay organized and deliver exceptional patient experiences. We also appreciate your feedback regarding reporting, workflow customization, referral tracking, and training resources. Insights like yours help guide our ongoing product improvements, and we’re always working to make the platform even more powerful and efficient for growing practices. Thank you for your continued trust and recommendation! –The AP Team EG Esra G. Operations Medical Practice Used the software for: 6-12 months ### "Aesthetics Pro is the way to go" February 18, 2026 5.0 It was difficult for us to switch to AP, but after all everything worked out, we are up and running. We feel like we made the right choice. Pros AP is user friendly, affordable, and customer service is excellent. We also appreciate that AP is constantly working on making the software better. Furthermore, it's nice that AP regularly checks up on us to make sure that we are okay. Last but not least, the contemporary features like the patient portal that come with AP are very important for us to stay competitive. Cons 1.Picture uploads could be easier. 2. It would be great if we could make changes to an invoice on a later day if needed. 3. The commission structure to be more flexible. We pay commission on net profit. That option is not available in AP. 4. It would be nice if we could scan our forms into AP instead of building them from scratch. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro The pricing and features are better. For example, we were able to integrate prescription management with AP. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Nextech is too expensive and too complicated Review Source Response from AestheticsPro February 25, 2026 Hi Esra, Thank you so much for the awesome review! We’re thrilled to hear AestheticsPro has been user-friendly, affordable, and helping your practice stay competitive — especially with features like the patient portal. That’s exactly what we love to hear! We also really appreciate your thoughtful feedback on picture uploads, invoice edits, commission flexibility, and form scanning. Detailed insights like yours help us continue making the platform even better for growing teams like yours. We’re so glad the transition worked out and that you feel confident in your choice. We’re excited to keep growing right alongside you! -The AP Team DS Daria S. Nurse Practitioner and Practice Owner Medical Practice Used the software for: 6-12 months ### "Great EMR and overall experience " March 4, 2026 5.0 AestheticsPro has provided an excellent experience for our med spa for nearly one year. The platform is user friendly, which made implementation smooth. Scheduling, charting, consent forms, and payment processing are all integrated in one system, saving us time and reducing errors. We especially love the photo management feature for tracking before and after results, as well as the customizable treatment notes. It has streamlined our workflow, improved organization, and enhanced the overall client experience. Highly recommend for any growing aesthetic practice! Pros AestheticsPro has provided an excellent experience for our med spa for nearly one year. The platform is user friendly, which made implementation smooth. Scheduling, charting, consent forms, and payment processing are all integrated in one system, saving us time and reducing errors. We especially love the photo management feature for tracking before and after results, as well as the customizable treatment notes. It has streamlined our workflow, improved organization, and enhanced the overall client experience. Great customer service! Cons Unable to have previous settings in new notes for consistency for certain treatment records. Price due to the EMR being most expensive out of the ones we looked into. Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing AestheticsPro Had creator forms and everything in one easy platform Review Source Response from AestheticsPro March 5, 2026 Hi Daria, Thank you so much for the wonderful review and thoughtful feedback! We're thrilled to hear that AestheticsPro has been a great fit for your med spa and that it’s helping streamline your workflow. We truly appreciate you taking the time to share your experience. -The AP Team AR Amanda R. Receptionist Medical Practice Used the software for: 2+ years ### "I would never use anything else. AP is the best. " April 15, 2026 5.0 I really love how user friendly AestheticsPro is. It’s really easy to keep track of daily appointments. Pros So easy to use !! Everything is so organized. If I ever have a question the support team is so fast to respond and very helpful. Cons It’s hard to track referral credits if you run a referral promotion. I wish the credit would automatically pop up when checking the client out instead of them having to tell you. I also wish you could add discounts after generating an invoice in Switched from [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Ap is so much better and more organized. Boulevard was a nightmare Review Source Response from AestheticsPro April 21, 2026 Hi Amanda, thank you so much for the amazing feedback! We’re thrilled to hear how easy and organized the platform has been for you, and that our support team has been there when you need them. We also appreciate your suggestions around referral credits and discounts—great insights we’ll share with our team. Thanks for being part of AestheticsPro! – The AP Team BS Brian S. OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "Aesthetics Pro for Med Spas" September 25, 2025 4.0 We use AP as our foundational platform at multiple med spas because it makes it simple to toggle from one to the other to view calendars, revenue, etc. Reporting is often frustrating to understand where some of the numbers are coming from and the occasional offline issues can be challenging - but overall, every platform has it's pros and cons so you need to pick your horse. Pros User interface is well designed and easy to get staff trained for basic functions like appointment making, editing, etc. Inventory control is user friendly. Many other platforms don't integrate charting and patient forms in the user friendly way AP does. Cons More complex features such as setting up packages and allocating product inventory used as part of a service are less intuitive and require help setting up. Also gift card feature needs a lot of work. Accurate Revenue/Performance reporting requires extensive (and expert) setup to provide real numbers. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) We were using AP in other operations and found the Zenoti platform less user friendly - although the gift card feature(s) were far superior to AP Review Source Response from AestheticsPro September 29, 2025 Hi Brian, Thank you for sharing your detailed feedback. We’re glad you find the interface easy to use, especially for staff training, inventory, charting, and patient forms. It’s great to hear AP helps you manage multiple locations with ease. We also appreciate your input on packages, inventory allocation, reporting, and gift cards. Your comments help us focus on making these features more intuitive. Thanks for trusting AP as your foundational platform and for helping us get better with each update. Wishing you the best in business! - The AP Team SW Stefanie W. owner Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] was terrific! " September 27, 2025 5.0 very pleased so far with the system. Only request is being able to toggle between the videos and the system so that us hands-on learners, can be working along with the video. Pros very easy to follow \[sensitive content hidden\] -- he never hesitated to answer any of my questions (Even if I got him off track!) Cons Some of the topics were things I had already set up from my first onboarding meeting with \[sensitive content hidden\]. But it was a good refresher and opened up conversation about other things Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro Erin! She was very easy to talk with and really provided great information that helped me make a decision Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) ease of use; customer service; forms, integration with website Review Source Response from AestheticsPro September 30, 2025 Hi Stefanie, Thank you for sharing such thoughtful feedback! We’re glad to hear your onboarding experience was clear, supportive, and that our team was able to answer all your questions. It’s wonderful that the refresher sparked new conversations and helped build more confidence with the system. We truly appreciate your suggestion about toggling between training videos and the system — that’s a great idea, especially for hands-on learners, and we’ll be sure to share it with our team. We’re so pleased you chose AestheticsPro and that factors like ease of use, integrations, and customer service made the difference. Welcome again to the AestheticsPro family — we’re excited to continue supporting your success! — The AestheticsPro Team PZ Peggy Z. Nurse practitioner Medical Practice Used the software for: 1-2 years ### "Excellent experience " December 3, 2025 5.0 Great! They answers my question. I think the overall software is just a little dated. Could have some better AI features Pros He answered what I needed. I had plenty of time to go through the stuff and I liked that he did it with me. Cons Nothing really but I wish they sent a text with the link. I had to download the app took me a second to log in Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro The all in one package users. Unlimited packe users. Unlimited Review Source Response from AestheticsPro January 19, 2026 Hi Peggy, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that our support staff was able to walk through everything with you and give you the time you needed. That’s exactly the experience we aim to deliver. We also appreciate your note about receiving the link via text and the login process. We know convenience matters, and feedback like yours helps us continue improving. Thank you again for your helpful insights and for being part of our community! If there’s ever anything more we can do for you, we’re here to help. - The AP Team IA Isabel A. Consultant,Manager Cosmetics Used the software for: Less than 6 months ### "Hastle-Free & Stress-Free" April 2, 2026 5.0 So far I've been enjoying AestheticsPro and all the touch points that they make to ensure the onboarding process is as smooth as can be with ongoing customer support. Pros I appreciate how straight forward and complex free AestheticsPro is making it a faster and smoother process to schedule patients and have them be stress-free when it comes to filling out intake forms/consent forms. Cons So far I don't have a feature that I don't like the "least" however being able to add a tag to patient photos to then be able to be searched based on service type for marketing purposes would be amazing. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro The features and direct forward features made it a no brainer for us especially when it comes to digitally charting Review Source Response from AestheticsPro April 8, 2026 Hi Isabel, thank you for your detailed and thoughtful review! We’re so glad to hear the platform has helped create a smoother, stress-free experience for both you and your patients. We also love your idea around tagging patient photos for search—great feedback that we’ll be sure to share with our development team. We appreciate you being part of the AestheticsPro community! – The AP Team JS Joanna S. President Health, Wellness and Fitness Used the software for: 2+ years ### "Hate to go..." May 28, 2025 5.0 Overall the platform was great. It was definitely the right product for us initially. Being at the forefront of electronic documentation and being one of the only paperless practices in our town (at the time), made our operations more efficient than our nearest competitors. Data analytics helped streamline both our finances and decision-making. Pros The customer service is unbeatable. Initial and continued training is incredibly streamlined and communication with the team members is easy. When we are in need of troubleshooting any challenges or issues, the response times are always fast. Cons Continued quality improvement is absolutely necessary in any technology sector and more so in medicine. Developing capabilities such as e-prescription or laboratory interfacing help to streamline patient care even in the aesthetic specialties. The adoption of prescription capabilities (among other similar challenges) were somewhat delayed and failed to keep pace with competitor products. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro Marketing capabilities, self-booking, website interface etc. Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Marketing capabilities, self-booking, website interface etc. Review Source Response from AestheticsPro May 29, 2025 Good day to you Joanna, Thank you for the thoughtful and detailed review! We’re thrilled to hear that our customer service, training, and responsive support have met your expectations—that’s exactly the experience we strive to provide. It’s also fantastic to know that AestheticsPro has helped your practice become more efficient and stand out as a leader in paperless operations and data-driven decision-making. Your feedback is incredibly valuable as we evolve to meet the growing needs of practices like yours. Thank you for choosing AestheticsPro and for being part of our community! -The AP Team AJ Angel J. Owner, Nurse injector Medical Practice Used the software for: 1-2 years ### "Perfect EHR system " September 26, 2025 5.0 I have been a customer for nearly 2 years and I love it. Customer service is great and I love all the training videos. Pros I like that the system is easy to navigate and affordable. Keeping track of records, notes and photos is a great feature. Not to mention the all of the consent templates. Cons The biggest thing that I didn’t like was that there was no integration between the system and my website. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Moxie](https://www.capterra.com/p/10026264/Moxie/) Reason for choosing AestheticsPro Product was affordable and was easy to get set up. Review Source Response from AestheticsPro September 30, 2025 Hi Angel, Thank you for being with us for nearly two years! We’re so glad you find AestheticsPro easy to navigate and valuable for managing records, notes, photos, and consents. It’s wonderful to hear that our customer service and training videos have been helpful too. Thank you again for your loyalty and for choosing AestheticsPro! Wishing you the best in business! - The AP Team TM Taylor M. Owner Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Save Yourself Time, Money & Frustration. " July 16, 2025 1.0 \-10/5 stars. Outages & NUMEROUS scheduling issues that have caused me to work extra in off hours & on vacations to rectify — not to mention causing me to lose money due to frustrations on the clients end with booking appointments. Also HORRIBLE support & customer service — they either never have answers for you, or they have the nerve to blame you and say “the information is in your contract so you should have known” - nice way to be spoken to as a loyal customer of 5 years, always paying my bill on time without issue. Pros Would give negative stars if possible. Absolutely horrible software and terrible, greedy customer service practices. Constant bugs, outages, and scheduling issues that have caused me to lose money in my business due to clients being able to double book or even worse, schedule appointments during blocked off times that should not even be available. I have had many clients reach out expressing frustration that they can not complete booking an appointment due to errors they receive, or the pages simply not populating correctly for them to select services — again causing me to lose business as a small, sole proprietor business owner. I will constantly have issues and be told “we checked this issue and cannot replicate it” so there is absolutely no answers or resolve. I even had to call clients daily on my only vacation time, leaving the beach to go back to my hotel room, to contact clients that should not have been able to book appointments that they were able to book, and to try and get them rescheduled. This issue went on for 2 weeks. Mind you, they increased the monthly charge by $25 without any improvements or additional inclusions— in fact, the software was even worse! I have been charged for additional texts and marketing emails without any knowledge and was told that I should’ve reached out to my account manager to make sure there weren’t additional fees first. Not to mention the many outages & software bugs that would disrupt daily operations and would not allow me to access forms or complete payments with clients— thank God for Venmo in those scenarios— which looks completely unprofessional imo. Will be switching my software ASAP, never recommending this joke of a software. Invest in something better, even if it costs more— trust me. I’ve been a loyal customer for 5 years, never had a late payment and they’ve treated me so poorly like they couldn’t care less about my business or loyalty. Cons Scheduling issues. Software outages and bugs disrupting scheduling and payments. Losing money for my business. Customer service and never receiving answers for issues that occur. Review Source Response from AestheticsPro August 8, 2025 Hello Taylor, Thank you for your feedback and for your loyalty over the past five years. We’re glad to confirm that the scheduling conflicts, blocked time visibility, and booking reliability concerns you raised have been resolved by our team. We also understand your concerns about billing and usage-based charges—while outlined in the service agreement, we recognize the importance of proactive clarification and education around feature use and associated costs. Over the past year, we’ve released system enhancements to improve reliability, scheduling workflows, and performance, as well as added features based on client feedback. Our support team is easily accessible via tickets, scheduled CSM calls, and live support sessions, and we’d be happy to arrange a personalized training to further optimize your experience. Thank you again for your candid feedback—it plays a crucial role in helping us improve, and we’re committed to earning back your confidence. -The AP Team CH Carlos H. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "AestheticsPro - A great partner" March 24, 2026 5.0 The AestheticsPro team has been very supportive and professional, from our first introduction to the software and throughout our 6 months using it so far. Pros AestheticsPro helps us provide excellent care for our clients. Our intake process is seamless, and we can document each step of a client's beautiful journey and show them the progression with side-to-side comparison photos. Cons We would like more integration with Square, our point-of-sale and scheduling system. Other than that, no issues. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro More robust feature set, more customization Review Source Response from AestheticsPro March 25, 2026 Hi Carlos, thank you for your kind words! We’re so glad AestheticsPro has been a strong partner for your business. We appreciate your feedback on Square integration and will pass it along to our product team as we continue enhancing integrations. – The AP Team AH Ashlyn H. CMA Alternative Medicine Used the software for: 2+ years ### "BEST EMR FOR AESTHETICS " March 5, 2026 5.0 easy to reach customer service for assistance. \[sensitive content hidden\] is AMAZING. Has helped in so many ways in record time Pros Simple user friendly. We switched to Boulevard for a few weeks and went back to trusty Aesthetics pro Cons Everything is great. Having admin privilege gives you all the abilities to make any adjustment and smooth patient on board and check out Review Source Response from AestheticsPro March 9, 2026 Hi Ashlyn, Thank you so much for the fantastic review! We’re thrilled to hear that AestheticsPro has been a great fit for your practice and that our platform and support team have made such a positive impact. It means a lot to know you chose to come back to AP. We truly appreciate your trust and feedback. -The AP Team RH Rachel H. Physician Medical Practice Used the software for: 1-2 years ### "Good but room to improve " November 12, 2025 3.0 I have personally found it quite challenging to navigate simple tasks, and have experienced multiple glitches. Pros The integrations and price. I do think the reports are fairly accurate, but beyond that it pretty much suits my needs. All EHRS have their downfalls. Cons Having to create forms and consents. There should be a way to upload your own as it takes so much time and effort to toggle and type out your own to turn out the way you hope. Alternatives considered [Remedly](https://www.capterra.com/p/180647/Remedly/) Reason for choosing AestheticsPro The price was best as a start up company. Review Source Response from AestheticsPro November 14, 2025 Hi Rachel, Thank you for taking the time to share your feedback with us. We’re glad to hear that you’re finding value in our integrations, pricing, and reporting tools — it’s great to know these features are supporting your workflow. We also appreciate your honesty about the challenges you’ve experienced — it helps us get better, and we truly appreciate it! Wishing you the best in business! - The AP Team EF Ellen F. Practice Manager Medical Practice Used the software for: 2+ years ### "Outstanding Performance" May 31, 2025 5.0 Very positive. We always are receive a quick response when we submit a ticket through the support portal or if I ever need to speak directly with our account representative. Pros Overall, it is very user friendly. We have tried other sytems and Aesthetics Pro is the most streamlined for scheduling and rebooking appointments. Cons It can be complicated when booking a client who is in for services with multiple providers. Also, tracking packages can be confusing. If a client is checking out with one prepaid service but adding another service, it doesn't zero out the prepaid service on the invoice and you need to double check to make sure that clients are not overcharged Review Source Response from AestheticsPro June 3, 2025 Hey there Ellen, Thank you for your thoughtful review! We're thrilled to hear that AestheticsPro has been the most streamlined solution for your scheduling and rebooking needs, and that our support team has been responsive and helpful. We also appreciate your feedback regarding multi-provider bookings and package tracking. Your insights are incredibly valuable, and we’ll be sure to share them with our development team as we continue to enhance the platform. We're grateful to have you as part of the AestheticsPro community and look forward to supporting your continued success! Thank you, The AP Team RM Rhea M. directive Health, Wellness and Fitness Used the software for: 6-12 months ### "Super Customer Support" March 24, 2026 5.0 Pros The customer support is amazing, \[sensitive content hidden\] walked me through set up, step by step. Easy to use software, makes patient management and patient record management easy. definitely worth the buck. Cons The text and call service doesn't work for Belize and this is a major form of marketing and automated confirmation of clients. Review Source Response from AestheticsPro March 25, 2026 Hi Rhea, thank you so much for your kind words about our support team, we’re thrilled to hear your onboarding experience was smooth! We also appreciate your feedback regarding texting and calling in Belize and will be sure to share this with our team as we continue to expand our capabilities. – The AP Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.