--- title: "AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AestheticsPro the right Medical Spa solution for you? Explore 658 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/93446/AestheticsPro/reviews/" page_type: "reviews" language: "en" --- AestheticsPro 4.5 (658) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of AestheticsPro Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews CH Carlos H FounderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Our intake process is seamless, and we can document each step of a client's beautiful journey and show them the progression with side-to-side comparison photos.“ March 24, 2026 ND Nicole D VAAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “I didn’t like that they didn’t go into detail with step-by-step examples to take you through it like you were creating a real campaign and email blast, including how to modify the templates and set up recurring templates“ June 10, 2026 SS Sashi S CEOMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Between scheduling, charting, Payment Processing, patient communications, and customization capabilities, the software has become an important part of our day-to-day operations.“ May 20, 2026 RM Rhea M directiveHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The text and call service doesn't work for Belize and this is a major form of marketing and automated confirmation of clients.“ March 24, 2026 DS Diana S OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It has helped me streamline my practice by keeping scheduling, patient records, inventory, payments, and marketing all in one system.“ July 7, 2026 CG Charlotte G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We just keep resetting passwords for physicians that don’t log on regularly.“ June 11, 2026 MA Michelle A OwnerNurseAestheticianCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “The photo feature is also fantastic—it allows us to easily document treatments and track progress, which is invaluable in an aesthetics setting.“ March 3, 2026 MA Michelle A OwnerNurseAestheticianCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “We don’t love being charged extra for text message reminders and email communications.“ March 3, 2026 ## Showing most helpful reviews Showing 1-25 of 658 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lynnea V. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Launching and Running a Medical Aesthetics Practice with Aesthetics Pro" August 27, 2018 5.0 I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice. The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow. But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others. Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software. Pros Tracks, manages and markets to new leads- including email blasts & touchpoints Excellent EMR Inventory tracking Tracks efficacy of our marketing efforts to determine ROI Metric reports are simple to generate Tracks patient referrals and marketing effort effectiveness via rewards tracking Dashboard tracks patient balances and services remaining in packages easily Easy to create pop up notes for informal communication re: patient Option to fully integrate the website and the practice management software Frequently adds new features to augment quality of patient care and marketing Scheduling by staff member, room and device helps avoid scheduling errors Cons The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact. The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered. The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones. Review Source Response from AestheticsPro August 28, 2018 Thank you Dr. Villanova!! This is great info! BD Bhuvaneswari D. Owner and medical director Medical Practice Used the software for: Less than 6 months ### "iGorgeous review" June 3, 2026 5.0 Happy with the Customer service so far. Staff very helpful. Easy use of the application and good to keep track of updates via tickets. Pros well organized and good customer support. Pre and post forms and instructions for services that is already built in the system. Cons no side-by-side comparison of before and after photos in the same picture with a toggle arrows in the center. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro due to pricing, for the pre built forms and cost Review Source LH Lilyth H. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Platform with Lots of Opportunities for Growth" April 15, 2026 2.0 It works great when it works, then issues can persist for months without meaningful resolution or meaningful follow up. Pros We enjoy the Patient Record Management, Online Booking features, and Invoicing features which do get improved frequently. Cons We dislike the customer support process and have found it very difficult to resolve issues in a timely manner. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing AestheticsPro Thought it would be better or have more features we use Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Needed more reporting, website, and scheduling features Review Source Response from AestheticsPro April 16, 2026 Hi Lilyth, thank you for your feedback. We’re glad you’ve found value in features like patient records and online booking. Our team looked closely into the issue you experienced, and it appears to be related to your personal device update. We understand how frustrating that process can be. We appreciate your patience and will continue working to provide the best possible experience. – The AP Team SS Sashi S. CEO Medical Practice Used the software for: 6-12 months ### "10/10 would buy again! " May 20, 2026 5.0 We’ve had a fantastic experience working with AestheticsPro as our EMR and practice management platform at Arizona Health and Wellness Clinic. From a Security and Patient Record Management standpoint, the platform has helped us organize and streamline our operations while maintaining confidence in how patient information is managed across our clinic. Their Patient Management tools have also helped improve workflow efficiency for our team as we continue to grow our weight loss, regenerative health, and aesthetics services. One of the biggest strengths of AestheticsPro has been their Customer Support and willingness to collaborate with us. Their service team has been incredible to work with during integrations, customization of forms, workflow enhancements, and operational improvements. They consistently listen to feedback and have implemented several enhancement requests that have directly benefited our business. We also appreciate the overall Value for Money the platform provides. Between scheduling, charting, Payment Processing, patient communications, and customization capabilities, the software has become an important part of our day-to-day operations. We truly value the partnership and appreciate having a backend technology team that supports us while we focus on helping our patients improve their health, confidence, and quality of life every single day. Cons some of the ease of use but these enhancements have been put in play. it's a great system when you learn about it's capabilities. Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro better value and better solutoin for our business Switched from [Netchex](https://www.capterra.com/p/162115/Netchex/) they were awful to work with, clunky, not good Review Source Response from AestheticsPro May 21, 2026 Hi Sashi, thank you so much for this incredible review! We’re thrilled to hear how much value AestheticsPro has brought to your clinic, especially when it comes to support, customization, and overall workflow improvements. It means a lot to know our team has been able to collaborate with you and implement enhancements that truly impact your day-to-day operations. We appreciate your partnership and look forward to continuing to grow alongside your business! –The AP Team KS Kamand S. Owner Medical Practice Used the software for: 1-2 years ### "New and improved AP" June 4, 2026 5.0 New advances and help icons are very helpful to maneuver around the software. Live help is only a phone call away and agent are very easy to work with Pros I like Aesthetics pro for our aesthetic software because it is simple. I have worked with more complicated softwares that took so much time to learn. Theu have made some improvements toit that has help a lot. I also think it is a good value for the money Cons It is still a basic software but it is growing. I am hoping advancement in the software will come more quickly Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Zenoti was too difficult to use and learn Review Source Response from AestheticsPro June 5, 2026 Thank you, Kamand, for your review! We’re glad to hear that AestheticsPro’s simplicity, value, and recent improvements have made a positive impact on your practice. It’s also wonderful to know that our support team and help resources have been helpful along the way. Thank you for being part of the AestheticsPro community! –The AP Team DS Diana S. Owner Medical Practice Used the software for: 1-2 years ### "The Best All in One Software for Aesthetic Practices" July 7, 2026 5.0 My overall experience has been excellent. It has helped me streamline my practice by keeping scheduling, patient records, inventory, payments, and marketing all in one system. The platform is reliable, easy to use, and continuously improving. I highly recommend it to anyone starting or growing an aesthetics practice because it eliminates the need for multiple separate software subscriptions. Pros AestheticsPro has everything I need in one place. It combines online booking, EMR, charting, inventory management, payment processing, marketing tools, memberships, packages, and patient communication into a single platform. The pricing is transparent with no hidden fees or surprise charges, which is something I really appreciate. Their customer support is also outstanding, they’re available whenever I need help, and unlike many companies, they don’t overwhelm me with constant sales calls or pressure to upgrade. Cons Honestly, I haven’t found any major downsides. Like any software, there is a learning curve at the beginning because it offers so many features, but once you’re familiar with it, it’s very intuitive and saves a lot of time. Review Source Response from AestheticsPro July 17, 2026 Hi Diana, Thank you for your thoughtful review! We’re thrilled to hear AestheticsPro has become your all-in-one solution and that our support team has been there whenever you needed us. We appreciate your recommendation and look forward to continuing to support your practice. –The AP Team SK Sherri K. Marketing Manager Medical Practice Used the software for: Less than 6 months ### "Solid, It has more going for it then not." June 10, 2026 4.0 Although it is not perfect - the system has enough going for it - that making a change would be painful. Pros Patient records, charting, record management is its strength. We have no complaints as a records system. The consent forms are great. There seems to be limitless photo record capacity. Cons The marketing component needs help. I recently sent a newsletter out to our entire client list, I learned that the system does NOT remove duplicate email addresses, and will send the same email to the same address, say for a husband & spouse that use the same email address. And when you are charged for each email, this is really unfortunate - as we don't NEED it to go to the same one twice! I have had difficulty creating email templates, copy & pasting into a template causes issue with the formatting. Some times when I would make edits, and save them, the system would sometimes save them or it might choose to delete that box....It definitely needs help. Review Source Response from AestheticsPro June 15, 2026 Hi Sherri, Thank you for attending the webinar and sharing your honest feedback. We’re happy to hear you found value in our records management, charting, consent forms, and photo storage capabilities. We also appreciate your suggestions regarding marketing tools and template management. Feedback like yours helps us improve both our platform and training resources. Thank you for taking the time to share your experience! –The AP Team SKR Seán Kevin R. MD Cosmetics Used the software for: 2+ years ### "Review of Aesthetics Pro" June 24, 2026 5.0 Over all experience was good. Staff found this platform easier to navigate than boulevard during our short trail we had with that softwear Pros Support is easy to contact they always answer the phone and help when i need and stay on top of technical support Cons None to speak of in general. Staff had no issues and have been using for years. very simple versus boulevard Review Source Response from AestheticsPro July 3, 2026 Hi Seán Kevin, Thank you for the fantastic review! We’re so glad your team finds AestheticsPro easy to use and that our support team has been there whenever you’ve needed us. We truly appreciate your trust and look forward to supporting your practice for years to come! – The AP Team SP Samantha P. Owner Medical Practice Used the software for: Less than 6 months ### "Onboarding Experience with AestheticsPro" May 29, 2026 5.0 So far the software has a lot of nice features and the onboarding has been helpful. It has been easy to schedule the onboarding sessions. Pros The onboarding process has been very helpful and the staff professional and friendly. The onboarding staff are very patient and take their time explaining the software. Cons The cost of the credit card processer, most places offer it for free as an incentive to use their payment services. I also don't like all the hidden add-ons. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Boulevard](https://www.capterra.com/p/162738/Boulevard/)[Moxie](https://www.capterra.com/p/10026264/Moxie/) Reason for choosing AestheticsPro A couple other medical spas recommended it. Review Source Response from AestheticsPro June 2, 2026 Hi Samantha, Thank you for your review and for choosing AestheticsPro! We’re delighted to hear that your onboarding experience has been positive and that our team has been able to provide the support, patience, and guidance needed to help you get started confidently. We also appreciate your feedback regarding payment processing and add-on services. Transparency and value are important to us, and we’re always looking for ways to improve the experience for our clients. Thank you again for your trust in AestheticsPro. We’re excited to support your practice as you continue your journey with us! –The AP Team CG Chanell G. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Highly Recommend for Aesthetic Professionals" July 9, 2026 5.0 Pros What I like most about AestheticsPro is that it keeps everything I need to run my medspa in one place. From scheduling appointments and managing patient records to charting, consent forms, photos, and payment processing, it helps me stay organized and saves me a lot of time. It has made my daily workflow much more efficient and allows me to focus more on my patients instead of administrative tasks. Cons What I like least is that some features have a learning curve, especially when you're first getting started. I would also appreciate more customization options for forms, templates, and automated marketing tools. However, once you become familiar with the platform, it becomes much easier to use. Review Source Response from AestheticsPro July 17, 2026 Hi Chanell, Thank you for taking the time to share your experience! We’re so glad AestheticsPro is helping simplify your day-to-day operations and giving you more time to focus on your patients. We also appreciate your feedback on customization and will continue working to make the platform even better. –The AP Team EG Esra G. Operations Medical Practice Used the software for: 6-12 months ### "Aesthetics Pro is the way to go" February 18, 2026 5.0 It was difficult for us to switch to AP, but after all everything worked out, we are up and running. We feel like we made the right choice. Pros AP is user friendly, affordable, and customer service is excellent. We also appreciate that AP is constantly working on making the software better. Furthermore, it's nice that AP regularly checks up on us to make sure that we are okay. Last but not least, the contemporary features like the patient portal that come with AP are very important for us to stay competitive. Cons 1.Picture uploads could be easier. 2. It would be great if we could make changes to an invoice on a later day if needed. 3. The commission structure to be more flexible. We pay commission on net profit. That option is not available in AP. 4. It would be nice if we could scan our forms into AP instead of building them from scratch. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro The pricing and features are better. For example, we were able to integrate prescription management with AP. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Nextech is too expensive and too complicated Review Source Response from AestheticsPro February 25, 2026 Hi Esra, Thank you so much for the awesome review! We’re thrilled to hear AestheticsPro has been user-friendly, affordable, and helping your practice stay competitive — especially with features like the patient portal. That’s exactly what we love to hear! We also really appreciate your thoughtful feedback on picture uploads, invoice edits, commission flexibility, and form scanning. Detailed insights like yours help us continue making the platform even better for growing teams like yours. We’re so glad the transition worked out and that you feel confident in your choice. We’re excited to keep growing right alongside you! -The AP Team DS Daria S. Nurse Practitioner and Practice Owner Medical Practice Used the software for: 6-12 months ### "Great EMR and overall experience " March 4, 2026 5.0 AestheticsPro has provided an excellent experience for our med spa for nearly one year. The platform is user friendly, which made implementation smooth. Scheduling, charting, consent forms, and payment processing are all integrated in one system, saving us time and reducing errors. We especially love the photo management feature for tracking before and after results, as well as the customizable treatment notes. It has streamlined our workflow, improved organization, and enhanced the overall client experience. Highly recommend for any growing aesthetic practice! Pros AestheticsPro has provided an excellent experience for our med spa for nearly one year. The platform is user friendly, which made implementation smooth. Scheduling, charting, consent forms, and payment processing are all integrated in one system, saving us time and reducing errors. We especially love the photo management feature for tracking before and after results, as well as the customizable treatment notes. It has streamlined our workflow, improved organization, and enhanced the overall client experience. Great customer service! Cons Unable to have previous settings in new notes for consistency for certain treatment records. Price due to the EMR being most expensive out of the ones we looked into. Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing AestheticsPro Had creator forms and everything in one easy platform Review Source Response from AestheticsPro March 5, 2026 Hi Daria, Thank you so much for the wonderful review and thoughtful feedback! We're thrilled to hear that AestheticsPro has been a great fit for your med spa and that it’s helping streamline your workflow. We truly appreciate you taking the time to share your experience. -The AP Team HP Hunter P. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Revitalize Review" March 23, 2026 5.0 Wonderful!! The staff is lovely and not once have I had to talk to an automated voice, they offer their own AI helper to get through set up while alos scheduling calls for check ins and tricks ot make things run smoother! Pros Very helpful and communicative! \[sensitive content hidden\] were so great to work with! This system offers all of my demands and more, making things simple with no hidden fees and a very inclusive price structure! Scheduling is easy and aesthetic to view and patient records are easy to access and shar through the patients individual portal Cons I don't have any complaints so far, everyone has been easy to work with, kind and understanding. Maybe making sure training people aren't repeating each other too much but then again, some people need to hear it twice Switched from [OptiMantra](https://www.capterra.com/p/159365/OptiMantra/) OptiMantra makes you make for each little thing, per provider, messaging, emails, charts, etc. not membership friendly at all. this is literally $9 more in grand total and does way more than Opti Review Source Response from AestheticsPro March 25, 2026 Hi Hunter, thank you for the thoughtful review! We’re so glad to hear you’ve had a positive experience with both our team and the platform. We also appreciate your feedback on training. This is incredibly helpful as we continue to improve. – The AP Team DF David F. RN Owner Medical Practice Used the software for: 6-12 months ### "Best EMR software out there that won’t put you into bankruptcy. " October 14, 2025 5.0 Excellent. Wish I didn’t waste time on Aesthetics Record. This is light years ahead of that. I was booking through my website and their Book Now feature made it such a cleaner more polished and professional booking experience for my clients. Pros I’ve been using Aesthetics Pro and can confidently say their customer support is top-notch—quick, knowledgeable, and truly dedicated. The “Book Now” portal is absolute perfection—simple, clean, and professional. I’ve tried less expensive EMR options before, but this is one of those cases where you truly get what you pay for. Aesthetics Pro is incredibly intuitive, reliable, and thoughtfully designed. Honestly, I’m surprised it doesn’t cost more for what it delivers. The support alone is worth every penny—it’s a tremendous value for the price. Cons There isn’t really anything I dislike about the software. It’s easy and user friendly. Clean and streamlined design. Forms management is a piece of cake. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) I am a pretty tech savvy kinda person and found Aesthetics Record very difficult to manage, the flow was difficult, set up was a real hassle. I thought I was stuck with it as it’s so cheap. Glad I made the switch. Review Source Response from AestheticsPro October 15, 2025 Thank you so much for your incredible feedback! We’re thrilled to hear that you’ve had such a positive experience with AestheticsPro and that our customer support team has made a great impression — they truly take pride in helping every client succeed. We’re especially glad you’re enjoying the Book Now portal and finding it both professional and intuitive. Our goal is to make every feature — from scheduling to forms management — as seamless and efficient as possible for you and your clients. It’s wonderful to know that AestheticsPro has delivered the reliability, value, and ease of use you were looking for. We’re so happy you made the switch and that we can continue supporting your growth with tools that work as hard as you do. Wishing you the best in business! - The AP Team AM Ashley M. Nurse practitioner Cosmetics Used the software for: 1-2 years ### "Love using AP" May 7, 2026 5.0 I love Aesthetic Pro. I love the software and the features that it offers. The trainers are very nice and knowledgeable and always available to help. Pros All of the trainers are very knowledgeable and I love that I can get help at any time. Everyone is super helpful! Cons Super happy with everything no complaints. This is my second year with this company and I love everything that they are doing. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing AestheticsPro The pricing and the ease of using the software Review Source Response from AestheticsPro May 12, 2026 Hi Ashley, thank you so much for your kind words! We’re thrilled to hear how much you’re enjoying the platform and that our training and support team has been there for you every step of the way. We also appreciate your continued trust in us over the past two years. Thanks again for being part of the AestheticsPro community! – The AP Team MK Mlada K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great System, Awesome Support!" October 8, 2025 5.0 Overall experience has been great with AestheticsPro. The system is nice, clean, delivers what we need it to, and the support is appreciated! Pros I love the ease of customization and all the marketing features. I appreciate my account manager \[sensitive content hidden\] checking in and always being available to answer our questions. Cons I don't really have any feedback on this as all of the issues that we have ever ran into have been promptly resolved. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing AestheticsPro Marketing integration is the thing that sold us. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) No flexibility in certain functions that were integral. +no marketing integration Review Source Response from AestheticsPro October 10, 2025 Hi Mlada! Thank you so much for sharing your experience! We’re thrilled to hear that you love the customization options and our marketing features — those are designed to make your workflow as smooth and effective as possible. It’s wonderful to know that your account manager has been responsive and supportive whenever you’ve needed assistance. We’re delighted that AestheticsPro continues to meet your needs and provide reliable support. Thank you for being part of the AestheticsPro family — we look forward to helping your business grow even more! PZ Peggy Z. Nurse practitioner Medical Practice Used the software for: 1-2 years ### "Excellent experience " December 3, 2025 5.0 Great! They answers my question. I think the overall software is just a little dated. Could have some better AI features Pros He answered what I needed. I had plenty of time to go through the stuff and I liked that he did it with me. Cons Nothing really but I wish they sent a text with the link. I had to download the app took me a second to log in Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro The all in one package users. Unlimited packe users. Unlimited Review Source Response from AestheticsPro January 19, 2026 Hi Peggy, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that our support staff was able to walk through everything with you and give you the time you needed. That’s exactly the experience we aim to deliver. We also appreciate your note about receiving the link via text and the login process. We know convenience matters, and feedback like yours helps us continue improving. Thank you again for your helpful insights and for being part of our community! If there’s ever anything more we can do for you, we’re here to help. - The AP Team KU Kathryn U. Owner Medical Practice Used the software for: 2+ years ### "Cancellation review" July 2, 2025 5.0 Overall great product, I used it for ten years and would have continued if not for my retirement. You provided occasional upgrades as well. Pros Scheduling was easy and I liked being able to see who was confirmed, who had paid on the same screen. Also, our practice loved the ability to differentiate between quantity purchased and quantity used. Cons The reports section was a little cumbersome. I just could ask the sales report for "last month", one had to enter a start date and end date. Also printing from the reports was difficult. My main complaint was that you only had one credit card merchant option. I did not like World pay services, and asked more than once over the years if there was a second option. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) We could not differentiate between quantity purchased and used. Review Source Response from AestheticsPro July 3, 2025 Good day to you Kathryn, Thank you so much for your thoughtful and generous feedback! We’re honored to hear that you used AestheticsPro for ten years and that it supported your practice so well throughout that time. It’s great to know that features like appointment visibility, payment tracking, and inventory management brought real value to your workflow. We appreciate your candid notes about the reports and merchant services. Your input is incredibly helpful, and we recognize how important flexibility and ease of use are—especially in reporting and payment processing. We’re always evaluating new options and improvements based on feedback like yours. We're happy to offer both WorldPay and Gravity as integrated merchant service providers. Congratulations on your retirement, and thank you again for choosing AestheticsPro all these years. We’re grateful to have been part of your journey! Thank you, -The AP Team JR Jessy R. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Easy to Use EMR with Great Customer Support" March 19, 2026 4.0 AestheticsPro offers a highly user-friendly platform that makes onboarding and training seamless. Their support team is readily available whenever needed, and my experience working with \[sensitive content hidden\] has been outstanding. Pros A very user-friendly system that is easy to navigate, even for those with no prior experience using an EMR system. Cons What I liked least is the structure of the online booking system. When a campaign includes a service that requires a deposit, it prompts all patients to enter their card information even if they are not selecting that particular service with the deposit requirement. Review Source Response from AestheticsPro March 23, 2026 Hi Jessy, thank you for your thoughtful review! We’re so glad to hear you’ve found AestheticsPro easy to use and that our support team has made a positive impact. We also appreciate your feedback on the online booking experience, insights like this are incredibly helpful as we continue to refine and improve the platform. Thanks again for sharing your experience! -The AP Team NW Nicole W. Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "AP review after a year of use" October 17, 2025 4.0 the support is outstanding, from start up to simple questions someone is always available. Support tickets are helpful and should be archivable to go back on and review for reminders and continued help Pros the documentation upon start up was fantastic. there were plenty of templates to start and choose from which made business start up a lot easier Cons the scheduling is a bit inconsistent. at times, I get notifications, other times I don't. Texting notifications would be very helpful but again, they are very inconsistent Review Source Response from AestheticsPro October 23, 2025 Hi Nicole! Thank you so much for sharing your experience and thoughtful feedback! We’re thrilled to hear that our documentation, templates, and support team have made your startup journey smoother — that means a lot to us. We also appreciate your input on scheduling and notifications. Our team is always working to enhance and improve our features. We’re grateful to have you as part of the AestheticsPro community and are always here to help you get the most out of the software! Wishing you the best in business - The AP Team ED Esther D. Owner Medical Practice Used the software for: I used a free trial ### "Your TOP Aesthetics EMR choice! " April 30, 2026 5.0 Overall, my experience with AestheticsPro has been above par. I have worked with a handful of emr before, as well as other practice vendors. It's a breath of fresh air to find an EMR built specifically for Aesthetics that has so many inclusions and options - without the nickel and diming. Pros I appreciate the prompt and clear as well as friendly customer support. Its rare these days to have such transparency prior to signing and it really built my trust in not only the system, but also my trust in the behind the scenes support as well. Cons I don't have a "con" at this time. There has been clear and open communication, all of the benefits of AestheticsPro have been outlined - even more options for leads than my prior emr system. It's an impressive system - and an easy decision to make! Review Source Response from AestheticsPro May 6, 2026 Hi Esther, thank you so much for the amazing review! We’re thrilled to hear that our transparency, support, and feature set stood out during your evaluation process. Building trust from the very beginning is incredibly important to us, and we’re excited to be part of your journey. Thank you for choosing AestheticsPro! – The AP Team TM Taylor M. Owner Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Save Yourself Time, Money & Frustration. " July 16, 2025 1.0 \-10/5 stars. Outages & NUMEROUS scheduling issues that have caused me to work extra in off hours & on vacations to rectify — not to mention causing me to lose money due to frustrations on the clients end with booking appointments. Also HORRIBLE support & customer service — they either never have answers for you, or they have the nerve to blame you and say “the information is in your contract so you should have known” - nice way to be spoken to as a loyal customer of 5 years, always paying my bill on time without issue. Pros Would give negative stars if possible. Absolutely horrible software and terrible, greedy customer service practices. Constant bugs, outages, and scheduling issues that have caused me to lose money in my business due to clients being able to double book or even worse, schedule appointments during blocked off times that should not even be available. I have had many clients reach out expressing frustration that they can not complete booking an appointment due to errors they receive, or the pages simply not populating correctly for them to select services — again causing me to lose business as a small, sole proprietor business owner. I will constantly have issues and be told “we checked this issue and cannot replicate it” so there is absolutely no answers or resolve. I even had to call clients daily on my only vacation time, leaving the beach to go back to my hotel room, to contact clients that should not have been able to book appointments that they were able to book, and to try and get them rescheduled. This issue went on for 2 weeks. Mind you, they increased the monthly charge by $25 without any improvements or additional inclusions— in fact, the software was even worse! I have been charged for additional texts and marketing emails without any knowledge and was told that I should’ve reached out to my account manager to make sure there weren’t additional fees first. Not to mention the many outages & software bugs that would disrupt daily operations and would not allow me to access forms or complete payments with clients— thank God for Venmo in those scenarios— which looks completely unprofessional imo. Will be switching my software ASAP, never recommending this joke of a software. Invest in something better, even if it costs more— trust me. I’ve been a loyal customer for 5 years, never had a late payment and they’ve treated me so poorly like they couldn’t care less about my business or loyalty. Cons Scheduling issues. Software outages and bugs disrupting scheduling and payments. Losing money for my business. Customer service and never receiving answers for issues that occur. Review Source Response from AestheticsPro August 8, 2025 Hello Taylor, Thank you for your feedback and for your loyalty over the past five years. We’re glad to confirm that the scheduling conflicts, blocked time visibility, and booking reliability concerns you raised have been resolved by our team. We also understand your concerns about billing and usage-based charges—while outlined in the service agreement, we recognize the importance of proactive clarification and education around feature use and associated costs. Over the past year, we’ve released system enhancements to improve reliability, scheduling workflows, and performance, as well as added features based on client feedback. Our support team is easily accessible via tickets, scheduled CSM calls, and live support sessions, and we’d be happy to arrange a personalized training to further optimize your experience. Thank you again for your candid feedback—it plays a crucial role in helping us improve, and we’re committed to earning back your confidence. -The AP Team AD Andrew D. Patient and Operations Coordinator Medical Practice Used the software for: 6-12 months ### "Effective and contstantly improving!" May 14, 2026 5.0 Im really enjoying it the more i get to know it. I wish onbaording was alot more indepth or there were modules we can click through to set things up in each key area Pros I like that they are contantly improvig their services and streamlinging functions that make sense to what we do in clinic. Cons I think there are still some areas not thought out fully, like the Integration of the inventory360 to AP payments. Also have a chat system between staff. That would make things even better! Review Source Response from AestheticsPro May 18, 2026 Hi Andrew, thank you for your feedback! We’re glad you’re seeing continuous improvements and finding value in the platform. Your suggestions around integrations, communication tools, and onboarding are incredibly helpful as we keep evolving. We appreciate you being part of the journey! –The AP Team RH Rachel H. Physician Medical Practice Used the software for: 1-2 years ### "Good but room to improve " November 12, 2025 3.0 I have personally found it quite challenging to navigate simple tasks, and have experienced multiple glitches. Pros The integrations and price. I do think the reports are fairly accurate, but beyond that it pretty much suits my needs. All EHRS have their downfalls. Cons Having to create forms and consents. There should be a way to upload your own as it takes so much time and effort to toggle and type out your own to turn out the way you hope. Alternatives considered [Remedly](https://www.capterra.com/p/180647/Remedly/) Reason for choosing AestheticsPro The price was best as a start up company. Review Source Response from AestheticsPro November 14, 2025 Hi Rachel, Thank you for taking the time to share your feedback with us. We’re glad to hear that you’re finding value in our integrations, pricing, and reporting tools — it’s great to know these features are supporting your workflow. We also appreciate your honesty about the challenges you’ve experienced — it helps us get better, and we truly appreciate it! Wishing you the best in business! - The AP Team MM Mandi M. Supervisor Medical Practice Used the software for: 2+ years ### "AP Medspa review" July 18, 2025 3.0 The support lacks when you need problems resolved. The reports are very difficult to pull. If you are just using it to book appts it is fine. Pros What appeals to me regarding the AestheticsPro System is booking appointments is simple most of the time. Cons What I enjoy least about the AestheticsPro system is the reporting and the support. We have experienced glitches and when you checkout a client you cannot check more than one out at a time. This upsets some of our clients coming in together. Review Source Response from AestheticsPro August 7, 2025 Hello Mandi, Thank you for sharing your feedback! We’re glad booking appointments has been simple—our team has worked hard to make that experience smooth. We also truly appreciate your honesty regarding the areas where you've encountered challenges such as reporting, support, and multi-client checkout. Your input truly helps us grow. We’re excited to share that new reporting enhancements are in development to make pulling data easier and more intuitive. We appreciate you bringing up the feedback regarding multi-client checkout, and we’re happy to report that this has been shared with our Product Quality team for further evaluation as we continue to enhance workflow flexibility. Our support team is always accessible via tickets, scheduled 1:1s, and live calls—we’re just a few clicks away. If you’d like, we’d be happy to coordinate a personalized training session with your Client Success Manager to help your team get even more out of AestheticsPro. Thank you again, -The AP Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.