--- title: "AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AestheticsPro the right Medical Spa solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/93446/AestheticsPro/reviews/" page_type: "reviews" language: "en" --- AestheticsPro 4.5 (669) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 8th, 2026 # Reviews of AestheticsPro Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews CH Carlos H FounderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Our intake process is seamless, and we can document each step of a client's beautiful journey and show them the progression with side-to-side comparison photos.“ March 24, 2026 ND Nicole D VAAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “I didn’t like that they didn’t go into detail with step-by-step examples to take you through it like you were creating a real campaign and email blast, including how to modify the templates and set up recurring templates“ June 10, 2026 SS Sashi S CEOMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Between scheduling, charting, Payment Processing, patient communications, and customization capabilities, the software has become an important part of our day-to-day operations.“ May 20, 2026 RM Rhea M directiveHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The text and call service doesn't work for Belize and this is a major form of marketing and automated confirmation of clients.“ March 24, 2026 DS Diana S OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It has helped me streamline my practice by keeping scheduling, patient records, inventory, payments, and marketing all in one system.“ July 7, 2026 CG Charlotte G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We just keep resetting passwords for physicians that don’t log on regularly.“ June 11, 2026 AC Angela C ceoHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The software is aesthetically geared toward medspas and wellness clinics, which makes it easier to organize services and streamline operations compared to more generalized EMR systems.“ May 13, 2026 LH Lilyth H ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We dislike the customer support process and have found it very difficult to resolve issues in a timely manner.“ April 15, 2026 ## Showing most helpful reviews Showing 1-25 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kelly B. Head of Admnistration Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] was so helpful in training " July 3, 2026 5.0 Great experience with support pros and ease of use for what our company was looking for. Great product Pros User friendly and customer support. Trainers with great knowledge and ability to manage payments, patient records and value for the money Cons There were no cons to my experience with AestheticsPro. Love the program and ease of use. No negative reviews Switched from [Omni](https://www.capterra.com/p/252121/Omni-HR/) Much better product. Omni was not equipped for what we need. Review Source Response from AestheticsPro July 17, 2026 Hi Kelly, Thank you for your wonderful review! We’re so glad our training team and support staff helped make your onboarding a great experience. It means a lot to hear that AestheticsPro has been a great fit for your practice, and we appreciate you choosing us. –The AP Team JS Jennifer S. Owner injector Medical Practice Used the software for: Less than 6 months ### "Highly recommend " June 8, 2026 5.0 Very positive. Highly recommend AestheticsPro. Start up business or even a multi-location, the platform is great and versatile. Pros It was easy to catch onto. Help getting it up and running, which I needed since I’m not strong in the technology realm. Starting my own business I’m wearing all the hats, and they’ve made it so easy to get in touch with someone to walk me through the process. \[sensitive content hidden\] has been great, literally calls within minutes to help get me the support I need. Cons In order for paperwork to go through to a patient, they have to place who their cell carrier is. It’s always unmarked by patients. Changing this requirement or landing that the patient can’t move on until it’s filled out would help me stop having to chase people down to fill out forms they never received. Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing AestheticsPro Price point. And boulevard keeps having malfunctions and you cannot use it for the entire day. I can’t have that happening with the frequency it was happening Review Source Response from AestheticsPro June 9, 2026 Hi Jennifer, Thank you for your wonderful review! We’re so glad to hear that AestheticsPro has been easy to learn and that our team has provided the support you needed as you build your business. We also appreciate your feedback regarding patient paperwork completion and will share it with our product team as we continue enhancing the patient experience. Thank you for your recommendation and for choosing AestheticsPro; we’re excited to be part of your journey! –The AP Team LH Lilyth H. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Platform with Lots of Opportunities for Growth" April 15, 2026 2.0 It works great when it works, then issues can persist for months without meaningful resolution or meaningful follow up. Pros We enjoy the Patient Record Management, Online Booking features, and Invoicing features which do get improved frequently. Cons We dislike the customer support process and have found it very difficult to resolve issues in a timely manner. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing AestheticsPro Thought it would be better or have more features we use Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Needed more reporting, website, and scheduling features Review Source Response from AestheticsPro April 16, 2026 Hi Lilyth, thank you for your feedback. We’re glad you’ve found value in features like patient records and online booking. Our team looked closely into the issue you experienced, and it appears to be related to your personal device update. We understand how frustrating that process can be. We appreciate your patience and will continue working to provide the best possible experience. – The AP Team SS Sashi S. CEO Medical Practice Used the software for: 6-12 months ### "10/10 would buy again! " May 20, 2026 5.0 We’ve had a fantastic experience working with AestheticsPro as our EMR and practice management platform at Arizona Health and Wellness Clinic. From a Security and Patient Record Management standpoint, the platform has helped us organize and streamline our operations while maintaining confidence in how patient information is managed across our clinic. Their Patient Management tools have also helped improve workflow efficiency for our team as we continue to grow our weight loss, regenerative health, and aesthetics services. One of the biggest strengths of AestheticsPro has been their Customer Support and willingness to collaborate with us. Their service team has been incredible to work with during integrations, customization of forms, workflow enhancements, and operational improvements. They consistently listen to feedback and have implemented several enhancement requests that have directly benefited our business. We also appreciate the overall Value for Money the platform provides. Between scheduling, charting, Payment Processing, patient communications, and customization capabilities, the software has become an important part of our day-to-day operations. We truly value the partnership and appreciate having a backend technology team that supports us while we focus on helping our patients improve their health, confidence, and quality of life every single day. Cons some of the ease of use but these enhancements have been put in play. it's a great system when you learn about it's capabilities. Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro better value and better solutoin for our business Switched from [Netchex](https://www.capterra.com/p/162115/Netchex/) they were awful to work with, clunky, not good Review Source Response from AestheticsPro May 21, 2026 Hi Sashi, thank you so much for this incredible review! We’re thrilled to hear how much value AestheticsPro has brought to your clinic, especially when it comes to support, customization, and overall workflow improvements. It means a lot to know our team has been able to collaborate with you and implement enhancements that truly impact your day-to-day operations. We appreciate your partnership and look forward to continuing to grow alongside your business! –The AP Team CM Caroline M. Chief Marketing Office Medical Practice Used the software for: 2+ years ### "Webinar of Client Experience super helpful for a office going paperless" May 13, 2026 5.0 Absolutely love the support team. Sometimes I call in 3-4x in one day and every support person already knows the answer right away Pros Hearing from us as clients as to what needs to be improved and actually being taken into consideration and seeing the improvements sooner than later shows we are being heard Cons Alot of click throughs for setting up new services , items . Such as when creating ne services , there should be a step by step to ensure everything is "turned on " like staff member to complete the service , are there forms to go along with this service , commission paid , will this service be available for online boking , etc . Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro Already had AP before considering transition . At the time of consideration AP was not "up to date " and limited features but have since improved so we decided to stay. Review Source Response from AestheticsPro May 14, 2026 Hi Caroline, thank you so much for your thoughtful and detailed feedback! It truly means a lot to hear that you feel listened to and are seeing improvements based on your input—that’s exactly what we strive for. We also appreciate your suggestions on simplifying service setup, and we’re happy to hear our support team has been there when you need them. Thanks again for being such a valued part of the AestheticsPro community! – The AP Team BS Blaire S. Admin Staff Medical Practice Used the software for: Less than 6 months ### "Blaire’s Review " May 13, 2026 4.0 To be honest in the beginning I struggled because I thought it wasn’t as user friendly as I was used to. I do feel with each “upgrade” thing are getting better. And as I said earlier, I wish the AP markerting templates were more modern looking and user friendly. I also would like to be able to go back to a chart once an invoice is opened. Having to use two different screens is a pain. Sometimes I need to be in the person chart to see if we are discounting or what the exact name of the service is I am adding to the invoice. Pros I like that it went over the basics, I learned to use AP based on how other staff members where using it but they weren’t necessarily utilizing every feature that was shown. I like seeing it from the provider/admin and the client prospective. It’s was helpful to know why its important to have certain things in place. Cons The only thing I didn’t like about it was some area covered didn’t make sense for my practice, they weren’t things I could utilize. I also really wish the AP marketing templates were more modern looking. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/) I switched only because I came over from a different practice. Review Source Response from AestheticsPro May 18, 2026 Hi Blaire, thank you for sharing your experience! We’re glad to hear things have improved over time and that you’re finding value in the platform. We appreciate your feedback on usability and marketing templates—this is helpful as we continue to refine the experience. –The AP Team MR MICHAEL R. Chief Operating Officer - owner Medical Practice Used the software for: 2+ years ### "If only you had this......... we could live happily ever after..." June 11, 2026 4.0 Love the program, the customer service. Jeffifer was really good. Presently we have to use another CRM program with it. Pros LOVE the program. The aesthetics of the program. Ease of use. It's really comprehensive. We run a hair transplant practice using it. Cons We're trying to create a referral program that doesn't really fit with what AP has. Jeffinfer, our rep, is going to think though and see if there's an option withing AP that might meet our needs. Switched from [KORVUE Cosmedic](https://www.capterra.com/p/69748/KORVUE-Cosmedic/) Bad support, old interface no medical records or HIPA Compliance Review Source Response from AestheticsPro June 15, 2026 Hi Michael, Thank you for the thoughtful review and for trusting AestheticsPro with your practice. We’re thrilled to hear you love the platform, its ease of use, and the support you’ve received from our team. We appreciate your feedback regarding referral program functionality and are always exploring ways to expand our capabilities. Thank you for sharing your insights, and we look forward to continuing to support your growth and success. –The AP Team NM Nikki M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "User Friendly" May 27, 2026 5.0 I would say the platform has been very easy to navigate and user-friendly from the beginning. Everything is organized in a way that makes it simple to find what I need without confusion or frustration. One thing that has really stood out to me is the level of customer service and support. Anytime I’ve had a question or needed assistance, the team has been extremely friendly, professional, and very prompt in responding. It’s reassuring to know that help is available quickly when needed, and that has made my overall experience much more positive and stress-free. Pros The training sessions have been extremely helpful and informative. The team does an amazing job walking you through the platform step-by-step, making everything easy to understand and apply. They thoroughly explain each feature, how it works, and how it can be effectively incorporated into your company’s daily operations. The support, patience, and detailed guidance provided during training have made the onboarding experience smooth, professional, and very valuable. Cons Wish it had AI so i could make service packages and descriptions and I wish it had the booking link that didn't look like a long code. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing AestheticsPro The sales rep was amazing and made me feel like this was going to be a easy set up and it was. Review Source Response from AestheticsPro June 1, 2026 Hi Nikki, Thank you for your wonderful review! We’re so glad to hear that our training team helped make your onboarding experience smooth, informative, and stress-free. Providing the guidance and support our clients need to feel confident using AestheticsPro is always our goal. We also appreciate your feedback regarding AI-assisted content creation and booking links. Suggestions like these help guide our future enhancements as we continue to evolve the platform. Thank you for choosing AestheticsPro; we’re excited to be part of your continued success! –The AP Team TR Tasha R. Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to aesthetic pro" June 6, 2026 3.0 I have only used 2 days worth. More feedback to come. There is no real check in system to notify your client has arrived. We do have access to multi locations though. I don't like that we have to create our forms and port client information over ourselves. Pros Support available to assist with concerns. We were able to troubleshoot why i couldn't document due to settings on the admin side. Cons Too many pages to click to get to what i need. There should be a universal search bar that will locate a page. Also if you are looking for support videos, you need to be on that area for the video to show but if you don't know how to get there, there is no sort video to help you. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[OptiMantra](https://www.capterra.com/p/159365/OptiMantra/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro Harassment of the sales person and deadline. I really wanted optimantra but there were no demos available Switched from [Omnipractice](https://www.capterra.com/p/10028087/Omnipractice/) Poor interface and not use friendly. Not Medspa focused Review Source Response from AestheticsPro June 8, 2026 Hi Tasha, Thank you for taking the time to share your feedback. We’re glad our support team was able to assist with your documentation setup and help get things moving in the right direction. As you’re still very early in your onboarding journey, we look forward to helping you explore more of the platform’s capabilities during your upcoming training sessions. Features such as client check-in, our searchable video library, and support resources through both the Help Center and Kai AI Ask are designed to help users quickly find answers and streamline daily workflows. We look forward to continuing to support your team as you become more familiar with AestheticsPro. –The AP Team MB Megan B. Owner, CEO Medical Practice Used the software for: Less than 6 months ### "Getting Started with Aesthetics Pro " May 15, 2026 5.0 Everything so far has been great with the onboarding experience! We are excited to get the ball rolling. Pros Very informative and great customer support so far. We are looking forward to the patient management and charting usage. Cons We dislike that the AP payments option does not accept/work with GLP-1 medication payments. That's a bit frustrating. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro Ease of use and integration. We almost went with Boulevard, but price points fit us better here. Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Integrating more medical and need to be able to do prescriptions. Review Source Response from AestheticsPro May 18, 2026 Hi Megan, thank you for the kind words! We’re so glad your onboarding experience has been a great start. We appreciate your feedback on GLP-1 payment compatibility and will be sure to share this with our team. Excited for you to continue growing with AestheticsPro! –The AP Team CC Candice C. Medspa Director Medical Practice Used the software for: 2+ years ### "My staff of Nurses would bragg about digital charting and how improved our office flow!" February 19, 2026 5.0 The AP team has always been responsive and helpful as we adjusted to a paperless office. High Value! Pros From 2018 Aesthetic Pro Software and my 17 year Medical Spa operation have been true growth partners Cons I do not have any negative complaints. I found it costly to add new documents for new services. That Alternatives considered [Paperform](https://www.capterra.com/p/158094/Paperform/) Reason for choosing AestheticsPro the drawing on the chart was vital in our Med Spa Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) to go paperless and draw details on charts Review Source Response from AestheticsPro February 20, 2026 Hi Candice, Thank you so much for your wonderful review and for being a loyal AestheticsPro client since 2018! We’re truly honored to hear that digital charting and going paperless has improved your office flow and supported your team’s day-to-day operations. We also appreciate your feedback regarding the cost of adding new documents for new services, and we’ll be sure to share this with our team as we continue improving the platform. Thank you again for your continued trust and partnership! -The AP Team MS Marty S. Owner Operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wish I would of found Aesthetics Pro A LOT sooner." December 26, 2025 5.0 It has been great. Having everything all in one is, patient files, forms, the ability to upload. This has been amazing so far. The training staff has been great to me and very patient. Pros Security Value for Money Customer Support Patient Record Management Patient Management Payment Processing Charting Cons I haven't found anything I don't like thus far. It's a challenge to learn a new system, but that is do to me and not being a very techie person. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Because Vagaro, as it helped me when starting my business, it does not have a lot of features that we need. Review Source Response from AestheticsPro January 19, 2026 Hi Marty, Thank you so much for taking the time to share such a thoughtful review! We're happy to hear you’re enjoying the convenience of having everything in one place — patient files, forms, uploads, and more. That “all-in-one” experience is exactly what we aim to deliver, so it means a lot to know it’s been working well for you. We also truly appreciate your kind words about our support team. Learning a new system can definitely feel overwhelming but we’re so happy our team has been able to support you with patience and care along the way. Thank you again for your trust. We’re excited to continue supporting you and your practice! - The AP Team DF David F. RN Owner Medical Practice Used the software for: 6-12 months ### "Best EMR software out there that won’t put you into bankruptcy. " October 14, 2025 5.0 Excellent. Wish I didn’t waste time on Aesthetics Record. This is light years ahead of that. I was booking through my website and their Book Now feature made it such a cleaner more polished and professional booking experience for my clients. Pros I’ve been using Aesthetics Pro and can confidently say their customer support is top-notch—quick, knowledgeable, and truly dedicated. The “Book Now” portal is absolute perfection—simple, clean, and professional. I’ve tried less expensive EMR options before, but this is one of those cases where you truly get what you pay for. Aesthetics Pro is incredibly intuitive, reliable, and thoughtfully designed. Honestly, I’m surprised it doesn’t cost more for what it delivers. The support alone is worth every penny—it’s a tremendous value for the price. Cons There isn’t really anything I dislike about the software. It’s easy and user friendly. Clean and streamlined design. Forms management is a piece of cake. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) I am a pretty tech savvy kinda person and found Aesthetics Record very difficult to manage, the flow was difficult, set up was a real hassle. I thought I was stuck with it as it’s so cheap. Glad I made the switch. Review Source Response from AestheticsPro October 15, 2025 Thank you so much for your incredible feedback! We’re thrilled to hear that you’ve had such a positive experience with AestheticsPro and that our customer support team has made a great impression — they truly take pride in helping every client succeed. We’re especially glad you’re enjoying the Book Now portal and finding it both professional and intuitive. Our goal is to make every feature — from scheduling to forms management — as seamless and efficient as possible for you and your clients. It’s wonderful to know that AestheticsPro has delivered the reliability, value, and ease of use you were looking for. We’re so happy you made the switch and that we can continue supporting your growth with tools that work as hard as you do. Wishing you the best in business! - The AP Team AM Ashley M. Nurse practitioner Cosmetics Used the software for: 1-2 years ### "Love using AP" May 7, 2026 5.0 I love Aesthetic Pro. I love the software and the features that it offers. The trainers are very nice and knowledgeable and always available to help. Pros All of the trainers are very knowledgeable and I love that I can get help at any time. Everyone is super helpful! Cons Super happy with everything no complaints. This is my second year with this company and I love everything that they are doing. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing AestheticsPro The pricing and the ease of using the software Review Source Response from AestheticsPro May 12, 2026 Hi Ashley, thank you so much for your kind words! We’re thrilled to hear how much you’re enjoying the platform and that our training and support team has been there for you every step of the way. We also appreciate your continued trust in us over the past two years. Thanks again for being part of the AestheticsPro community! – The AP Team SM Sarah M. Nurse Injector Cosmetics Used the software for: 1-2 years ### "LOVE APRO and the whole APRO support!!!!!" February 23, 2026 5.0 It has been seamless in getting up and running. They are even receptive to my ideas that I think of. Pros The support is incredible and everything is user friendly and inclusive of everything needed for my medspa business. Cons There is nothing I dislike. Apro has evolved and improved even in the short time I've had my account. Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro ease of use in the trials of them both and reviews Review Source Response from AestheticsPro February 26, 2026 Hi Sarah, Thank you so much for the love! We’re thrilled to hear AestheticsPro has been seamless for your medspa and that our support team has made such a positive impact. It means a lot that you’ve seen the platform evolve and that you feel comfortable sharing your ideas with us — that feedback helps us continue improving. We truly appreciate your business! -The AP Team IA Isabel A. Consultant,Manager Cosmetics Used the software for: Less than 6 months ### "Hastle-Free & Stress-Free" April 2, 2026 5.0 So far I've been enjoying AestheticsPro and all the touch points that they make to ensure the onboarding process is as smooth as can be with ongoing customer support. Pros I appreciate how straight forward and complex free AestheticsPro is making it a faster and smoother process to schedule patients and have them be stress-free when it comes to filling out intake forms/consent forms. Cons So far I don't have a feature that I don't like the "least" however being able to add a tag to patient photos to then be able to be searched based on service type for marketing purposes would be amazing. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro The features and direct forward features made it a no brainer for us especially when it comes to digitally charting Review Source Response from AestheticsPro April 8, 2026 Hi Isabel, thank you for your detailed and thoughtful review! We’re so glad to hear the platform has helped create a smoother, stress-free experience for both you and your patients. We also love your idea around tagging patient photos for search—great feedback that we’ll be sure to share with our development team. We appreciate you being part of the AestheticsPro community! – The AP Team PZ Peggy Z. Nurse practitioner Medical Practice Used the software for: 1-2 years ### "Excellent experience " December 3, 2025 5.0 Great! They answers my question. I think the overall software is just a little dated. Could have some better AI features Pros He answered what I needed. I had plenty of time to go through the stuff and I liked that he did it with me. Cons Nothing really but I wish they sent a text with the link. I had to download the app took me a second to log in Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro The all in one package users. Unlimited packe users. Unlimited Review Source Response from AestheticsPro January 19, 2026 Hi Peggy, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that our support staff was able to walk through everything with you and give you the time you needed. That’s exactly the experience we aim to deliver. We also appreciate your note about receiving the link via text and the login process. We know convenience matters, and feedback like yours helps us continue improving. Thank you again for your helpful insights and for being part of our community! If there’s ever anything more we can do for you, we’re here to help. - The AP Team QY Qing Y. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best choice for aesthetic medicine " April 30, 2026 5.0 We haven’t opened yet so can’t comment on actual use, but so far with set up and training we are very happy. The support and onboarding staff have been great. We did a lot of research of different options for EMR and AP is what we chose and so far we don’t regret this choice. Pros It’s the most comprehensive EmR software specifically designed for aesthetic medicine. It has versatile features, functionality design tailored to businesses like medspas, and a responsible support team. Cons Some of the integration functions still need improvement. Currently things like texting, video visits, RX, all require third party integration that needs the client to set up separate accounts then connect to AP. Wish these could be just part of the software. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro It seemed to have more features tailored to aesthetic medicine and good customer support Review Source Response from AestheticsPro May 6, 2026 Hi Qing, thank you for your detailed and thoughtful review! We’re so glad to hear our onboarding team and feature set have helped make your setup experience a positive one so far. We also appreciate your feedback regarding integrations and third-party connections; insights like this help guide future improvements as we continue expanding the platform. Thank you again for choosing AestheticsPro! – The AP Team AM Autumn M. Patient Communication and Office Lead Medical Practice Used the software for: 2+ years ### "A Valuable Tool for Streamlining Clinic Operations" June 10, 2026 5.0 Overall, my experience with AestheticsPro has been very positive. It provides a comprehensive platform that helps manage many aspects of an aesthetic practice, including scheduling, patient records, treatment documentation, communication, and checkout processes. Having these functions integrated into one system helps create efficiency for both staff and providers. As someone who works closely with patient communication and clinic operations, I appreciate how AestheticsPro supports organization and allows us to access important patient information quickly. The platform has helped streamline many day-to-day tasks and contributes to a more seamless patient experience. Like any software, there are opportunities for continued improvement, particularly around reporting, workflow customization, referral tracking, and automation. However, overall, AestheticsPro has been a valuable tool for our practice and continues to support our ability to provide excellent patient care while maintaining operational efficiency. Pros What I like most about Aesthetics Pro is that it serves as a centralized hub for our clinic operations. From scheduling appointments and managing patient records to treatment documentation, checkout, and communication, it allows our team to keep everything organized in one place. I especially appreciate the ability to quickly access patient history, upcoming appointments, treatment notes, and provider recommendations, which helps create a seamless experience for both staff and patients. As someone who works closely with patient communication and clinic flow, having this information readily available allows me to provide a more efficient and personalized experience. Aesthetics Pro continues to be an important tool in helping our practice stay organized while supporting excellent patient care. Cons One area that could be improved is workflow customization and reporting. While Aesthetics Pro offers many useful features, there are times when information that is important to day-to-day clinic operations—such as referral tracking, provider-specific workflows, and certain patient communication processes—requires manual workarounds or additional documentation outside the system. As our practice continues to grow, having more flexibility with referral tracking, patient retention reporting, onboarding resources, and workflow automation would be extremely valuable. Additional training resources and clearer guidance on maximizing some of the platform's more advanced features would also help teams get the most out of the software. Overall, Aesthetics Pro is a strong platform, and continued enhancements around reporting, workflow efficiency, and customization would make it even more powerful for growing aesthetic practices. Review Source Response from AestheticsPro June 11, 2026 Hi Autumn, Thank you for your thoughtful review and for being part of the AestheticsPro community for over two years. We’re honored to play a role in helping your team stay organized and deliver exceptional patient experiences. We also appreciate your feedback regarding reporting, workflow customization, referral tracking, and training resources. Insights like yours help guide our ongoing product improvements, and we’re always working to make the platform even more powerful and efficient for growing practices. Thank you for your continued trust and recommendation! –The AP Team KC Kelsey C. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Provider feedback" May 13, 2026 5.0 It has been great as a provider with documentation as well as booking clients. For the most part it is very easy to use, new updates are making it more streamline which we like. Pros I love the convenience aspect of everything being in one place for our clients EMR. It is easy to chart on as a provider. Cons I wish the "book now" appointments alerted us somehow and not just went in the "bell" at the top. If a pop up came up, it would be easier for us to see in real time. Review Source Response from AestheticsPro May 20, 2026 Hi Kelsey, thank you for your thoughtful feedback! We’re so glad you’re enjoying the convenience of having everything in one place and that charting has been easy for you. We appreciate your suggestion around real-time booking alerts—that’s great insight, and we’ll be sure to share it with our team as we continue improving notifications. Thanks again for being part of AestheticsPro! –The AP Team AG Afsaneh G. Aesthetic Medical Practice Used the software for: I used a free trial ### "Great Onboarding Experience and Excellent Support So Far" May 26, 2026 5.0 Overall, my experience so far has been excellent. \[sensitive content hidden\] has been professional, friendly, knowledgeable, and very responsive throughout the onboarding process. She took the time to answer my questions thoroughly and helped make the transition feel less overwhelming. I also appreciated her sharing helpful educational resources related to med spa business growth and management. While I am still new to the platform and have not officially started using it in daily practice yet, my first impression is that AestheticsPro seems intuitive and easy to navigate Pros Very positive onboarding experience so far. \[sensitive content hidden\] has been patient, responsive, and quick to answer my emails, texts, and calls. She explained the software clearly and made everything feel easy to understand. I also appreciated the helpful business resources and podcast recommendations related to med spa growth and management. She was also very flexible with scheduling and even made time for a meeting on a Sunday, which I truly appreciated. Cons At this time, I have not used the software long enough to identify any significant cons or challenges. Since I am still in the onboarding phase, I feel it would be unfair to provide negative feedback before fully using all of the features. Review Source Response from AestheticsPro May 28, 2026 Hi Afsaneh, thank you so much for your thoughtful review! We’re thrilled to hear your onboarding experience has been such a positive one and that our team has helped make the transition feel smooth and manageable. We truly appreciate your kind words about the responsiveness, flexibility, and educational resources shared along the way. We’re excited for you to continue exploring the platform and look forward to supporting you as your practice grows with AestheticsPro! –The AP Team NW Nicole W. Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "AP review after a year of use" October 17, 2025 4.0 the support is outstanding, from start up to simple questions someone is always available. Support tickets are helpful and should be archivable to go back on and review for reminders and continued help Pros the documentation upon start up was fantastic. there were plenty of templates to start and choose from which made business start up a lot easier Cons the scheduling is a bit inconsistent. at times, I get notifications, other times I don't. Texting notifications would be very helpful but again, they are very inconsistent Review Source Response from AestheticsPro October 23, 2025 Hi Nicole! Thank you so much for sharing your experience and thoughtful feedback! We’re thrilled to hear that our documentation, templates, and support team have made your startup journey smoother — that means a lot to us. We also appreciate your input on scheduling and notifications. Our team is always working to enhance and improve our features. We’re grateful to have you as part of the AestheticsPro community and are always here to help you get the most out of the software! Wishing you the best in business - The AP Team ED Esther D. Owner Medical Practice Used the software for: I used a free trial ### "Your TOP Aesthetics EMR choice! " April 30, 2026 5.0 Overall, my experience with AestheticsPro has been above par. I have worked with a handful of emr before, as well as other practice vendors. It's a breath of fresh air to find an EMR built specifically for Aesthetics that has so many inclusions and options - without the nickel and diming. Pros I appreciate the prompt and clear as well as friendly customer support. Its rare these days to have such transparency prior to signing and it really built my trust in not only the system, but also my trust in the behind the scenes support as well. Cons I don't have a "con" at this time. There has been clear and open communication, all of the benefits of AestheticsPro have been outlined - even more options for leads than my prior emr system. It's an impressive system - and an easy decision to make! Review Source Response from AestheticsPro May 6, 2026 Hi Esther, thank you so much for the amazing review! We’re thrilled to hear that our transparency, support, and feature set stood out during your evaluation process. Building trust from the very beginning is incredibly important to us, and we’re excited to be part of your journey. Thank you for choosing AestheticsPro! – The AP Team TM Taylor M. Owner Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Save Yourself Time, Money & Frustration. " July 16, 2025 1.0 \-10/5 stars. Outages & NUMEROUS scheduling issues that have caused me to work extra in off hours & on vacations to rectify — not to mention causing me to lose money due to frustrations on the clients end with booking appointments. Also HORRIBLE support & customer service — they either never have answers for you, or they have the nerve to blame you and say “the information is in your contract so you should have known” - nice way to be spoken to as a loyal customer of 5 years, always paying my bill on time without issue. Pros Would give negative stars if possible. Absolutely horrible software and terrible, greedy customer service practices. Constant bugs, outages, and scheduling issues that have caused me to lose money in my business due to clients being able to double book or even worse, schedule appointments during blocked off times that should not even be available. I have had many clients reach out expressing frustration that they can not complete booking an appointment due to errors they receive, or the pages simply not populating correctly for them to select services — again causing me to lose business as a small, sole proprietor business owner. I will constantly have issues and be told “we checked this issue and cannot replicate it” so there is absolutely no answers or resolve. I even had to call clients daily on my only vacation time, leaving the beach to go back to my hotel room, to contact clients that should not have been able to book appointments that they were able to book, and to try and get them rescheduled. This issue went on for 2 weeks. Mind you, they increased the monthly charge by $25 without any improvements or additional inclusions— in fact, the software was even worse! I have been charged for additional texts and marketing emails without any knowledge and was told that I should’ve reached out to my account manager to make sure there weren’t additional fees first. Not to mention the many outages & software bugs that would disrupt daily operations and would not allow me to access forms or complete payments with clients— thank God for Venmo in those scenarios— which looks completely unprofessional imo. Will be switching my software ASAP, never recommending this joke of a software. Invest in something better, even if it costs more— trust me. I’ve been a loyal customer for 5 years, never had a late payment and they’ve treated me so poorly like they couldn’t care less about my business or loyalty. Cons Scheduling issues. Software outages and bugs disrupting scheduling and payments. Losing money for my business. Customer service and never receiving answers for issues that occur. Review Source Response from AestheticsPro August 8, 2025 Hello Taylor, Thank you for your feedback and for your loyalty over the past five years. We’re glad to confirm that the scheduling conflicts, blocked time visibility, and booking reliability concerns you raised have been resolved by our team. We also understand your concerns about billing and usage-based charges—while outlined in the service agreement, we recognize the importance of proactive clarification and education around feature use and associated costs. Over the past year, we’ve released system enhancements to improve reliability, scheduling workflows, and performance, as well as added features based on client feedback. Our support team is easily accessible via tickets, scheduled CSM calls, and live support sessions, and we’d be happy to arrange a personalized training to further optimize your experience. Thank you again for your candid feedback—it plays a crucial role in helping us improve, and we’re committed to earning back your confidence. -The AP Team VR Verified Reviewer Practice Manager Medical Practice Used the software for: 6-12 months ### "A Structured, Ever-Growing Software with Great Foundation and Support" September 9, 2026 5.0 Wonderful! It's always a pleasure especially with their US based support. Positive, helpful and adaptive. Pros Their support is the most helpful. Anytime you have a support request, enhancement request or general questions, they are always responsive and knowledgeable. If they don't have an immediate answer, they get back to you in a timely manner. It's great that it's HIPPA compliance, and helpful with patient record management. For the price point, the software makes it attractive enough to stay with the company because of their constant innovations. Cons It's not the most suitable for general surgical clinics (i.e. hair restoration). Would be nice to have a bit more generalized surgical additional available. The iPad app also has glitches sometimes when it comes to formatting, which can reflect poorly when working with patients or even training our staff. We essentially have to train them on the glitches. Alternatives considered [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/) Reason for choosing AestheticsPro Price point, others were too complex and the AP team was always willing to work with us on all our needs. Also the sales team was not pushy as other companies which was actually quite nice. Review Source Response from AestheticsPro September 11, 2026 Thank you so much for this thoughtful review! We’re thrilled to hear that our support team has been such a valuable resource and that you’ve enjoyed seeing AestheticsPro continue to grow and evolve. It means a lot to know our team’s responsiveness, ongoing innovation, and willingness to listen have made a difference for your practice. We also truly appreciate your feedback on the mobile experience and opportunities for additional functionality. Feedback like yours helps us continue building a stronger platform for the practices we serve. Thank you for choosing AestheticsPro and for growing with us! – The AP Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.