--- title: "AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AestheticsPro the right Telemedicine solution for you? Explore 685 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/93446/AestheticsPro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- AestheticsPro 4.5 (685) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of AestheticsPro Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews SS Sashi S CEOMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Between scheduling, charting, Payment Processing, patient communications, and customization capabilities, the software has become an important part of our day-to-day operations.“ May 20, 2026 ND Nicole D VAAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “I didn’t like that they didn’t go into detail with step-by-step examples to take you through it like you were creating a real campaign and email blast, including how to modify the templates and set up recurring templates“ June 10, 2026 DS Diana S OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It has helped me streamline my practice by keeping scheduling, patient records, inventory, payments, and marketing all in one system.“ July 7, 2026 RM Rhea M directiveHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The text and call service doesn't work for Belize and this is a major form of marketing and automated confirmation of clients.“ March 24, 2026 AC Angela C ceoHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The software is aesthetically geared toward medspas and wellness clinics, which makes it easier to organize services and streamline operations compared to more generalized EMR systems.“ May 13, 2026 Stephanie D Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “It's not the most suitable for general surgical clinics (i.e. hair restoration).“ September 9, 2026 AS Ardis S Owner and ProviderMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Outstanding and Responsive in every way making our day seamless and enjoyable from scheduling, payroll, inventory, charting, AI and reporting.“ September 11, 2026 CG Charlotte G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We just keep resetting passwords for physicians that don’t log on regularly.“ June 11, 2026 ## Showing most helpful reviews Showing 1-25 of 685 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kelly B. Head of Admnistration Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] was so helpful in training " July 3, 2026 5.0 Great experience with support pros and ease of use for what our company was looking for. Great product Pros User friendly and customer support. Trainers with great knowledge and ability to manage payments, patient records and value for the money Cons There were no cons to my experience with AestheticsPro. Love the program and ease of use. No negative reviews Switched from [Omni](https://www.capterra.com/p/252121/Omni-HR/) Much better product. Omni was not equipped for what we need. Review Source Response from AestheticsPro July 17, 2026 Hi Kelly, Thank you for your wonderful review! We’re so glad our training team and support staff helped make your onboarding a great experience. It means a lot to hear that AestheticsPro has been a great fit for your practice, and we appreciate you choosing us. –The AP Team JS Jennie S. Esthetician Medical Practice Used the software for: 1-2 years ### "Review of Aesthetic Pro Software " September 3, 2026 5.0 Pros Helpful customeWe’ve had a great experience using Aesthetic Pro for our business. The software is user-friendly, organized, and has made managing our day-to-day operations much easier. What really stands out, though, is the customer support. Whenever we have a question or run into an issue, the support team is responsive, professional, and genuinely helpful. They take the time to understand the problem and walk us through the solution rather than just providing a quick answer. We appreciate how easy it is to communicate with their team and how willing they are to help us get the most out of the system. Having reliable customer support makes a huge difference when running a busy practice, and Aesthetic Pro has been wonderful in that area. We would definitely recommend them to other support. Cons One area that could be improved with Aesthetic Pro is the membership program setup. Our membership is customized to fit the way our business operates, but the system is not always streamlined for the way we structure our memberships. We have to make adjustments by changing terms such as “tokens” and “credits” to “products,” which can be a little confusing and requires additional steps on our end. It would be extremely helpful if the membership features were more flexible and allowed businesses to customize the terminology and structure to better match their individual programs. Overall, we like the system, but having a more intuitive and customizable membership setup would make managing memberships much easier and more efficient for our team. Review Source Response from AestheticsPro September 8, 2026 Hi Jennie, Thank you for the thoughtful review! We’re so glad AestheticsPro has helped make your day-to-day operations easier and that our support team has been there when you need them. We also appreciate your feedback on memberships as we continue improving the platform. – The AP Team TR Tasha R. Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to aesthetic pro" June 6, 2026 3.0 I have only used 2 days worth. More feedback to come. There is no real check in system to notify your client has arrived. We do have access to multi locations though. I don't like that we have to create our forms and port client information over ourselves. Pros Support available to assist with concerns. We were able to troubleshoot why i couldn't document due to settings on the admin side. Cons Too many pages to click to get to what i need. There should be a universal search bar that will locate a page. Also if you are looking for support videos, you need to be on that area for the video to show but if you don't know how to get there, there is no sort video to help you. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[OptiMantra](https://www.capterra.com/p/159365/OptiMantra/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro Harassment of the sales person and deadline. I really wanted optimantra but there were no demos available Switched from [Omnipractice](https://www.capterra.com/p/10028087/Omnipractice/) Poor interface and not use friendly. Not Medspa focused Review Source Response from AestheticsPro June 8, 2026 Hi Tasha, Thank you for taking the time to share your feedback. We’re glad our support team was able to assist with your documentation setup and help get things moving in the right direction. As you’re still very early in your onboarding journey, we look forward to helping you explore more of the platform’s capabilities during your upcoming training sessions. Features such as client check-in, our searchable video library, and support resources through both the Help Center and Kai AI Ask are designed to help users quickly find answers and streamline daily workflows. We look forward to continuing to support your team as you become more familiar with AestheticsPro. –The AP Team DO Devon O. Office Manager Medical Practice Used the software for: Less than 6 months ### "Loving It!" August 25, 2026 5.0 So far, it's wonderful! This software system has a lot of features that our old software did not have and once we get used to using it, it should make our lives easier! Everyone (including \[sensitive content hidden\]) has been so nice and so helpful. It is greatly appreciated! Pros I really appreciate how thorough and helpful our trainers and reps have been. With every call, we learn another little nugget of information, that we're excited to start using - from patient records management, to before and after pictures. This is going to help us out a lot! Cons Since I have to add something here to meet the requirement, I would say the thing we like the least would be that if we go over a certain amount of text messages, we have to pay for an additional text allowance. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing AestheticsPro We liked how most of the features that AestheticsPro offered were included in the pricing, rather than all "ala carte" options, where everything would be an additional add-on price. Switched from [Azalea Health](https://www.capterra.com/p/123268/Azalea-EHR-RCM/) We wanted something more geared to our needs, since Practice Manager was more for the medical side of things. Review Source Response from AestheticsPro August 28, 2026 Hi Devon, Thank you for the wonderful review! We’re so glad to hear your training experience has been helpful and that you’re excited to put more of AestheticsPro’s features to use. We appreciate your feedback and look forward to continuing to support your team! – The AP Team CA Christi A. VP of Operations Medical Practice Used the software for: 1-2 years ### "Great Customer Support and a More Personal Experience" October 1, 2026 5.0 Overall, my experience with AestheticsPro has been very positive, and a big part of that is the customer support we receive. Being able to pick up the phone and speak with a real person who knows the platform and can quickly help is something I really value. My experience has also improved through my quarterly conversations with Denis Workman. She takes the time to listen to our feedback, remembers previous conversations, and follows up on things we have discussed. She has helped us feel more connected to AestheticsPro and has given us the sense that our feedback is heard and matters. There are still areas I would like to see improve, particularly the reporting features. I understand that additional reporting tools are being worked on, and I am looking forward to seeing those changes. Overall, I feel that AestheticsPro has become much more of a partner to us than it felt in the past. The combination of a platform that continues to improve and having knowledgeable, caring people available when we need help has made a very positive difference in our experience. Pros What I like most about AestheticsPro is the customer service. Being able to pick up the phone and speak with a real person is something I truly appreciate. The people on the other end are professional, caring, and knowledgeable about the product. They are quick to understand the issue and know how to help without making you feel like you are being passed around or trying to figure it out on your own. I especially appreciate having a live person available when I need help. That personal support makes a big difference in my experience with the platform. Cons The area I like least about AestheticsPro is the reporting features. I would like to have more reporting options and easier access to the information that is most useful to us as a practice. I understand there is a focus this upcoming quarter on making more reporting tools available to the end user, and I am looking forward to seeing those improvements. I think having stronger reporting capabilities will make the platform even more useful for our day to day needs. Review Source Response from AestheticsPro October 5, 2026 Hi Christi, Thank you for sharing such thoughtful feedback! We’re especially happy to hear how much you value the personal connection with our team and the ability to speak with someone who truly understands your needs. We also appreciate your feedback around reporting as we continue working to strengthen and expand the platform. Thank you for trusting us to be a partner in your practice! – The AP Team JM Jett M. Holistic Practitioner, Aesthetican Medical Practice Used the software for: 1-2 years ### "The Last Best Stop" September 26, 2026 5.0 AestheticsPro honors their pricing, even if you have to step away for a while. They keep you at the rate they stated you with, even when pricing changes Pros Excellent practice management system. Strong SECURITY, intuitive CHARTING and PATIENT RECORDS organization, and reliable PAYMENT PROCESSING. The PATIENT RECORD Management is flawless, even when you. and Customer Service is always quick to respond. Cons Review always needs a con, but I don’t have one, other than, they over prepare you for Success to win Review Source Response from AestheticsPro September 28, 2026 Hi Jett, Thank you so much for this fantastic review! We love hearing that AestheticsPro has been a reliable part of managing your practice, especially when it comes to patient records, charting, payments, security, and support. We truly appreciate your continued trust in AestheticsPro and are so happy to have you as part of the AP community! – The AP Team CFB Carol F. B. MD owner Medical Practice Used the software for: 2+ years ### "Customer Service" September 30, 2026 4.0 I have been an Aesthetics Pro customer since 2012. I have been with it through growing pains and it is now a much improved product. They have listened to my critiques and made the product easier to use. Pros Their customer service is now really service. When they make a mistake, and every company makes mistakes, within 24 hours they have contacted me and are trying to make it right again. That is a sign of a well managed company. Cons The fact that obviously young people have designed the software so the print is small, and dark gray on gray so hard to read quickly. That is for anybody over 50! Youngsters slso seem to have a predilection for lots of white space on the page, not legible print. Review Source Response from AestheticsPro October 19, 2026 Hi Carol, Thank you for your thoughtful feedback and for being a valued AestheticsPro customer since 2012! We're incredibly grateful for your loyalty and for recognizing the improvements we've made to our medical spa management software over the years. We're especially happy to hear that our customer support team has been responsive and proactive in addressing your concerns. Providing reliable, attentive service is a top priority, and your kind words mean so much to our team! We also appreciate your honest feedback regarding text size, readability, and software design. Your insights are valuable as we continue improving the accessibility and ease of use of our medspa software to better serve our customers. Thank you again for over a decade of trust and support. We look forward to continuing to improve your experience and support your practice's success! The AP Team MC Mary C. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "General Manager" October 8, 2026 5.0 Pros The support staff is always helpful and kind. I appreciate that I am able to send a request for help through the system, the responses are usually quick even if it is to say, we saw this and are working on this. Cons The reports are a little clunky and not the most intuitive. I wish there was a way to track when a client last had a procedure so that er can send more targeted reminders. Review Source Response from AestheticsPro October 15, 2026 Hi Mary, Thank you for taking the time to share your feedback and for trusting AestheticsPro for over two years! We're thrilled to hear that our support team has been helpful, responsive, and kind. Providing excellent customer service is always a top priority for us! We also appreciate your honest feedback regarding reporting and targeted client reminders. We're always looking for ways to improve our medspa management software to better support your practice's needs. We're especially excited about our new AP Marketing Suite, which features AI-powered content creation, social media scheduling, and targeted marketing tools designed to help medical spas streamline their marketing efforts, improve client engagement, and encourage repeat bookings. Thank you again for your continued support and for being a valued part of the AestheticsPro community. We look forward to helping your practice grow with innovative medical spa software solutions! The AP Team LC Leslie C. office manager Medical Practice Used the software for: 2+ years ### "office manager " October 15, 2026 4.0 it has gotten better over the years. loved all the improvements that have been made and look forward to more. Pros It is very easy to use. Detailed to see all the improvements made over the years. The videos that you have us sign up for should also be stored in AP. Cons invoice, can not go backwards at the final step to fix something if needed. this is extremely frustrating. Review Source Response from AestheticsPro October 23, 2026 Hi Leslie, Thank you for your thoughtful feedback and for being a valued AestheticsPro customer for over two years! We're thrilled to hear that you find our medical spa management software easy to use and appreciate the improvements we've made over time. We're especially grateful for your recognition of our customer support team! We also appreciate your suggestions regarding video storage and the ability to make corrections during the final invoicing steps. We understand how important a smooth, efficient workflow is to your practice, and your feedback helps us identify opportunities to improve our medspa software. Thank you again for your continued trust and support. We're committed to enhancing your experience and look forward to bringing you even more improvements in the future! The AP Team JV Jessica V. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### "User Friendly " September 25, 2026 5.0 Pros AP is easy to navigate and keeps all pt info, scheduling, charting, and payments organized and convenient. Cons Frequent updates can take a little time to get used to, and certain tasks sometimes require extra steps. Review Source Response from AestheticsPro September 28, 2026 Hi Jessica, Thank you for the wonderful feedback! We’re so glad AestheticsPro continues to make managing patient information, scheduling, charting, and payments easier for your team. We also appreciate your patience as we continue rolling out updates and improving workflows throughout the platform! – The AP Team JS Jennifer S. Owner injector Medical Practice Used the software for: Less than 6 months ### "Highly recommend " June 8, 2026 5.0 Very positive. Highly recommend AestheticsPro. Start up business or even a multi-location, the platform is great and versatile. Pros It was easy to catch onto. Help getting it up and running, which I needed since I’m not strong in the technology realm. Starting my own business I’m wearing all the hats, and they’ve made it so easy to get in touch with someone to walk me through the process. \[sensitive content hidden\] has been great, literally calls within minutes to help get me the support I need. Cons In order for paperwork to go through to a patient, they have to place who their cell carrier is. It’s always unmarked by patients. Changing this requirement or landing that the patient can’t move on until it’s filled out would help me stop having to chase people down to fill out forms they never received. Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing AestheticsPro Price point. And boulevard keeps having malfunctions and you cannot use it for the entire day. I can’t have that happening with the frequency it was happening Review Source Response from AestheticsPro June 9, 2026 Hi Jennifer, Thank you for your wonderful review! We’re so glad to hear that AestheticsPro has been easy to learn and that our team has provided the support you needed as you build your business. We also appreciate your feedback regarding patient paperwork completion and will share it with our product team as we continue enhancing the patient experience. Thank you for your recommendation and for choosing AestheticsPro; we’re excited to be part of your journey! –The AP Team SS Sashi S. CEO Medical Practice Used the software for: 6-12 months ### "10/10 would buy again! " May 20, 2026 5.0 We’ve had a fantastic experience working with AestheticsPro as our EMR and practice management platform at Arizona Health and Wellness Clinic. From a Security and Patient Record Management standpoint, the platform has helped us organize and streamline our operations while maintaining confidence in how patient information is managed across our clinic. Their Patient Management tools have also helped improve workflow efficiency for our team as we continue to grow our weight loss, regenerative health, and aesthetics services. One of the biggest strengths of AestheticsPro has been their Customer Support and willingness to collaborate with us. Their service team has been incredible to work with during integrations, customization of forms, workflow enhancements, and operational improvements. They consistently listen to feedback and have implemented several enhancement requests that have directly benefited our business. We also appreciate the overall Value for Money the platform provides. Between scheduling, charting, Payment Processing, patient communications, and customization capabilities, the software has become an important part of our day-to-day operations. We truly value the partnership and appreciate having a backend technology team that supports us while we focus on helping our patients improve their health, confidence, and quality of life every single day. Cons some of the ease of use but these enhancements have been put in play. it's a great system when you learn about it's capabilities. Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro better value and better solutoin for our business Switched from [Netchex](https://www.capterra.com/p/162115/Netchex/) they were awful to work with, clunky, not good Review Source Response from AestheticsPro May 21, 2026 Hi Sashi, thank you so much for this incredible review! We’re thrilled to hear how much value AestheticsPro has brought to your clinic, especially when it comes to support, customization, and overall workflow improvements. It means a lot to know our team has been able to collaborate with you and implement enhancements that truly impact your day-to-day operations. We appreciate your partnership and look forward to continuing to grow alongside your business! –The AP Team MY Melissa Y. Clinic Director Health, Wellness and Fitness Used the software for: 1-2 years ### "A Great All-in-One Software for Aesthetic Clinics" April 13, 2026 5.0 Our overall experience with AestheticsPro has been very positive. It has helped streamline our daily operations by keeping scheduling, client records, consents, and memberships all in one place. The system is designed with aesthetic clinics in mind, which makes it practical and efficient for our needs. Overall, it has improved both our team workflow and the client experience. Pros What I liked most about AestheticsPro is how thoughtfully it’s built for aesthetic clinics. It combines scheduling, charting, consents, memberships, and client management in one system, which helps keep daily operations organized and efficient. It has saved our team a lot of time, improved workflow, and made the client experience smoother from booking to checkout. Cons At times, certain features can take a little time to learn at the beginning, especially when exploring all the tools the platform offers. However, once the system is set up and you become familiar with it, it becomes very efficient and user-friendly. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing AestheticsPro We chose AestheticsPro over alternatives like Zenoti and Mindbody because it felt more specifically designed for medical aesthetic practices rather than general wellness or fitness businesses. Features such as treatment charting, digital consents, memberships, packages, before-and-after photo management, and client records were especially important to us. It offered a more complete solution for our workflow and day-to-day clinic needs. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) We switched from JaneApp to AestheticsPro because we needed a platform that was more tailored to the needs of an aesthetic clinic. AestheticsPro offers features such as integrated charting, consents, memberships, treatment packages, and client management in one system, which made our workflow more efficient and better suited to our business. Review Source Response from AestheticsPro April 16, 2026 Hi Melissa, thank you for such a detailed and thoughtful review! We’re so glad to hear AestheticsPro has helped streamline your operations and improve your client experience. We appreciate your feedback on the learning curve as well, it’s something we’re always working to improve. Thank you for choosing us and for being part of our community! – The AP Team MA Michelle A. OwnerNurseAesthetician Cosmetics Used the software for: 2+ years ### "Canadian customer for over 4 years" March 3, 2026 4.0 Overall, our experience has been very positive. The system is easy to use, well organized, secure, and packed with features that support our clinic’s daily operations. While there are a few areas we’d love to see improved, the functionality, support, and ongoing updates make it a valuable part of our practice. Pros We’ve had an excellent experience using AestheticsPro in our clinic. The system is incredibly easy to use, well organized, and has a clean, professional look that makes day-to-day operations smooth and efficient. Everything feels intuitive, which makes training staff simple and stress-free. One of the standout features for us is the comprehensive client records and charting functionality. Having detailed, secure client data all in one place gives us complete confidence in both compliance and organization. The photo feature is also fantastic—it allows us to easily document treatments and track progress, which is invaluable in an aesthetics setting. We’re especially impressed with their support system and training videos. The team is responsive, helpful, and truly committed to making sure clinics succeed with the software. It’s also great to see new features being released more frequently—this shows they are continuously improving and evolving the platform. Overall, AestheticsPro has been a powerful, secure, and beautifully designed solution for our clinic, and we couldn’t be happier with it. Cons While we’re very happy overall, a few areas could be improved. We don’t love being charged extra for text message reminders and email communications. It would also be helpful to have a view-only option for client documents instead of needing to download them each time. Lastly, having a tagged before-and-after photo gallery to easily showcase results during consultations would be a great addition. Alternatives considered [TouchMD](https://www.capterra.com/p/10003086/TouchMD/) Reason for choosing AestheticsPro Not worth leaving, other systems either had missing features and cost more. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[TouchMD](https://www.capterra.com/p/10003086/TouchMD/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)[BoomerangFX](https://www.capterra.com/p/186039/BoomerangFX/) Not worth leaving, other systems either had missing features and cost more. Review Source Response from AestheticsPro March 10, 2026 Hi Michelle! Thank you so much for the thoughtful and detailed review, and for being part of the AestheticsPro community for over four years! We’re thrilled to hear the platform has helped streamline your clinic’s operations and that our support team and training resources have made a positive impact. We also appreciate your suggestions around document viewing, communication costs, and photo organization. In fact, based on feedback like yours, some of these improvements are already in the works as we continue evolving the platform. Thank you again for your continued trust and support. -The AP Team EG Esra G. Operations Medical Practice Used the software for: 6-12 months ### "Aesthetics Pro is the way to go" February 18, 2026 5.0 It was difficult for us to switch to AP, but after all everything worked out, we are up and running. We feel like we made the right choice. Pros AP is user friendly, affordable, and customer service is excellent. We also appreciate that AP is constantly working on making the software better. Furthermore, it's nice that AP regularly checks up on us to make sure that we are okay. Last but not least, the contemporary features like the patient portal that come with AP are very important for us to stay competitive. Cons 1.Picture uploads could be easier. 2. It would be great if we could make changes to an invoice on a later day if needed. 3. The commission structure to be more flexible. We pay commission on net profit. That option is not available in AP. 4. It would be nice if we could scan our forms into AP instead of building them from scratch. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro The pricing and features are better. For example, we were able to integrate prescription management with AP. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Nextech is too expensive and too complicated Review Source Response from AestheticsPro February 25, 2026 Hi Esra, Thank you so much for the awesome review! We’re thrilled to hear AestheticsPro has been user-friendly, affordable, and helping your practice stay competitive — especially with features like the patient portal. That’s exactly what we love to hear! We also really appreciate your thoughtful feedback on picture uploads, invoice edits, commission flexibility, and form scanning. Detailed insights like yours help us continue making the platform even better for growing teams like yours. We’re so glad the transition worked out and that you feel confident in your choice. We’re excited to keep growing right alongside you! -The AP Team MS Marty S. Owner Operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wish I would of found Aesthetics Pro A LOT sooner." December 26, 2025 5.0 It has been great. Having everything all in one is, patient files, forms, the ability to upload. This has been amazing so far. The training staff has been great to me and very patient. Pros Security Value for Money Customer Support Patient Record Management Patient Management Payment Processing Charting Cons I haven't found anything I don't like thus far. It's a challenge to learn a new system, but that is do to me and not being a very techie person. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Because Vagaro, as it helped me when starting my business, it does not have a lot of features that we need. Review Source Response from AestheticsPro January 19, 2026 Hi Marty, Thank you so much for taking the time to share such a thoughtful review! We're happy to hear you’re enjoying the convenience of having everything in one place — patient files, forms, uploads, and more. That “all-in-one” experience is exactly what we aim to deliver, so it means a lot to know it’s been working well for you. We also truly appreciate your kind words about our support team. Learning a new system can definitely feel overwhelming but we’re so happy our team has been able to support you with patience and care along the way. Thank you again for your trust. We’re excited to continue supporting you and your practice! - The AP Team AS Anace S. MD Medical Practice Used the software for: 2+ years ### "Medical Doctor" March 17, 2026 1.0 Pros They have an app. Fast to up. Easy to write notes. Able to take picture and upload them directly to the chart. Cons Difficult to navigate through out the EMR. Difficult in processing payments. Arcachic system. Very convoluted, difficult to reach to navigate. Not user friendly. Recently they increased their prices. Difficult to view photos. Difficult to built your notes. Not a lot of customization Alternatives considered [iLovePDF](https://www.capterra.com/p/173963/iLovePDF/) Reason for choosing AestheticsPro price wise. it was cheaper and we were just opening Review Source Response from AestheticsPro March 19, 2026 Hi Anace, thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re sorry to hear about the challenges you’ve encountered. It looks like our team has been working to connect with you, and we’re glad to see a training session is scheduled. We’re confident we can help simplify your workflow, improve navigation, and address the concerns you mentioned. Your feedback is important to us, and we’re committed to making sure you have a much better experience moving forward. -The AP Team MG Mallory G. Owner CRNP Medical Practice Used the software for: 1-2 years ### "Aesthetics Pro - Only recommend for small or startup businesses" November 14, 2025 3.0 Like I said, it was fine at first for just getting started. The onboarding was good- helpful for sure. But after that I felt like I was on my own. Pros This was my first EMR system for my own business. I was excited at first because it seemed very high tech. It was good for getting started, but as I added services it wasn't quite up to what I needed. Cons It was very frustrating when I had a problem. I could never talk first hand (or even chat) with someone. I would have to submit a ticket, wait for a response, and go back and forth with them that way. It would sometimes take DAYS to resolve an issue. Alternatives considered [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) Reason for choosing AestheticsPro It seemed like the best value for the money at the time. I didn't want to pay per patient, I prefer a flat rate. Review Source Response from AestheticsPro November 18, 2025 Hi Mallory, Thank you for sharing your experience. We’re glad the onboarding helped you get started, and we’re sorry our support and features didn’t keep up as your business grew. Since then, we’ve added live support, Saturday support hours, and expanded our in-software education to resolve issues faster and more directly. We appreciate your feedback and wish you continued success. -The AP Team AM Ashley M. Nurse practitioner Cosmetics Used the software for: 1-2 years ### "Love using AP" May 7, 2026 5.0 I love Aesthetic Pro. I love the software and the features that it offers. The trainers are very nice and knowledgeable and always available to help. Pros All of the trainers are very knowledgeable and I love that I can get help at any time. Everyone is super helpful! Cons Super happy with everything no complaints. This is my second year with this company and I love everything that they are doing. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing AestheticsPro The pricing and the ease of using the software Review Source Response from AestheticsPro May 12, 2026 Hi Ashley, thank you so much for your kind words! We’re thrilled to hear how much you’re enjoying the platform and that our training and support team has been there for you every step of the way. We also appreciate your continued trust in us over the past two years. Thanks again for being part of the AestheticsPro community! – The AP Team BS Brian S. OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "Aesthetics Pro for Med Spas" September 25, 2025 4.0 We use AP as our foundational platform at multiple med spas because it makes it simple to toggle from one to the other to view calendars, revenue, etc. Reporting is often frustrating to understand where some of the numbers are coming from and the occasional offline issues can be challenging - but overall, every platform has it's pros and cons so you need to pick your horse. Pros User interface is well designed and easy to get staff trained for basic functions like appointment making, editing, etc. Inventory control is user friendly. Many other platforms don't integrate charting and patient forms in the user friendly way AP does. Cons More complex features such as setting up packages and allocating product inventory used as part of a service are less intuitive and require help setting up. Also gift card feature needs a lot of work. Accurate Revenue/Performance reporting requires extensive (and expert) setup to provide real numbers. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) We were using AP in other operations and found the Zenoti platform less user friendly - although the gift card feature(s) were far superior to AP Review Source Response from AestheticsPro September 29, 2025 Hi Brian, Thank you for sharing your detailed feedback. We’re glad you find the interface easy to use, especially for staff training, inventory, charting, and patient forms. It’s great to hear AP helps you manage multiple locations with ease. We also appreciate your input on packages, inventory allocation, reporting, and gift cards. Your comments help us focus on making these features more intuitive. Thanks for trusting AP as your foundational platform and for helping us get better with each update. Wishing you the best in business! - The AP Team SJ Shawna J. owner, medical director Medical Practice Used the software for: 2+ years ### "Excellent Customer Support" March 30, 2026 5.0 Great! I have been with them for almost 4 years now and don't plan on leaving. Very user friendly system. Pros The customer support is wonderful! \[sensitive content hidden\] is always very helpful answering all of my questions and getting back to me in a timely manner Cons Nothing stands out. The platform is user friendly and the help desk is always great in responding to inquiries. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing AestheticsPro Functionality mostly, but also love the reports that I can run. Review Source Response from AestheticsPro April 1, 2026 Hi Shawna, thank you for your continued trust and support over the years! We’re thrilled to hear our team has been helpful and that the platform is meeting your needs, especially with reporting. We truly appreciate you! – The AP Team IA Isabel A. Consultant,Manager Cosmetics Used the software for: Less than 6 months ### "Hastle-Free & Stress-Free" April 2, 2026 5.0 So far I've been enjoying AestheticsPro and all the touch points that they make to ensure the onboarding process is as smooth as can be with ongoing customer support. Pros I appreciate how straight forward and complex free AestheticsPro is making it a faster and smoother process to schedule patients and have them be stress-free when it comes to filling out intake forms/consent forms. Cons So far I don't have a feature that I don't like the "least" however being able to add a tag to patient photos to then be able to be searched based on service type for marketing purposes would be amazing. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro The features and direct forward features made it a no brainer for us especially when it comes to digitally charting Review Source Response from AestheticsPro April 8, 2026 Hi Isabel, thank you for your detailed and thoughtful review! We’re so glad to hear the platform has helped create a smoother, stress-free experience for both you and your patients. We also love your idea around tagging patient photos for search—great feedback that we’ll be sure to share with our development team. We appreciate you being part of the AestheticsPro community! – The AP Team CG Charlotte G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Fantastic Software" June 11, 2026 5.0 So far we have been very pleased with how easy it is to use Aesthetics Pro when saving, sharing and dissecting patient data. Pros The versatility of their patient record management. You can do so many things with the information that helps my business be more successful. Cons The fact that users get deactivated if they haven’t logged in for the last two weeks. Of course I could ask if that feature can be disabled. We just keep resetting passwords for physicians that don’t log on regularly. Review Source Response from AestheticsPro June 15, 2026 Hi Charlotte, Thank you for sharing your feedback! We’re glad you found the training informative and enjoyed learning more about patient record management and the many ways AestheticsPro can support your business. We also appreciate your note regarding user access and password management. Feedback like yours helps us continue refining both our platform and educational resources. Thank you for joining us and for your support! –The AP Team KS Kamand S. Owner Medical Practice Used the software for: 1-2 years ### "New and improved AP" June 4, 2026 5.0 New advances and help icons are very helpful to maneuver around the software. Live help is only a phone call away and agent are very easy to work with Pros I like Aesthetics pro for our aesthetic software because it is simple. I have worked with more complicated softwares that took so much time to learn. Theu have made some improvements toit that has help a lot. I also think it is a good value for the money Cons It is still a basic software but it is growing. I am hoping advancement in the software will come more quickly Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Zenoti was too difficult to use and learn Review Source Response from AestheticsPro June 5, 2026 Thank you, Kamand, for your review! We’re glad to hear that AestheticsPro’s simplicity, value, and recent improvements have made a positive impact on your practice. It’s also wonderful to know that our support team and help resources have been helpful along the way. Thank you for being part of the AestheticsPro community! –The AP Team SKR Seán Kevin R. MD Cosmetics Used the software for: 2+ years ### "Review of Aesthetics Pro" June 24, 2026 5.0 Over all experience was good. Staff found this platform easier to navigate than boulevard during our short trail we had with that softwear Pros Support is easy to contact they always answer the phone and help when i need and stay on top of technical support Cons None to speak of in general. Staff had no issues and have been using for years. very simple versus boulevard Review Source Response from AestheticsPro July 3, 2026 Hi Seán Kevin, Thank you for the fantastic review! We’re so glad your team finds AestheticsPro easy to use and that our support team has been there whenever you’ve needed us. We truly appreciate your trust and look forward to supporting your practice for years to come! – The AP Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.