--- title: "AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AestheticsPro the right Medical Spa solution for you? Explore 678 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/93446/AestheticsPro/reviews/" page_type: "reviews" language: "en" --- AestheticsPro 4.5 (678) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of AestheticsPro Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews CH Carlos H FounderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Our intake process is seamless, and we can document each step of a client's beautiful journey and show them the progression with side-to-side comparison photos.“ March 24, 2026 ND Nicole D VAAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “I didn’t like that they didn’t go into detail with step-by-step examples to take you through it like you were creating a real campaign and email blast, including how to modify the templates and set up recurring templates“ June 10, 2026 SS Sashi S CEOMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Between scheduling, charting, Payment Processing, patient communications, and customization capabilities, the software has become an important part of our day-to-day operations.“ May 20, 2026 RM Rhea M directiveHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The text and call service doesn't work for Belize and this is a major form of marketing and automated confirmation of clients.“ March 24, 2026 DS Diana S OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It has helped me streamline my practice by keeping scheduling, patient records, inventory, payments, and marketing all in one system.“ July 7, 2026 CG Charlotte G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We just keep resetting passwords for physicians that don’t log on regularly.“ June 11, 2026 AC Angela C ceoHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The software is aesthetically geared toward medspas and wellness clinics, which makes it easier to organize services and streamline operations compared to more generalized EMR systems.“ May 13, 2026 LH Lilyth H ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We dislike the customer support process and have found it very difficult to resolve issues in a timely manner.“ April 15, 2026 ## Showing most helpful reviews Showing 1-25 of 678 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leilani A. CEO and Provider Medical Practice Used the software for: 2+ years ### "Solo Practice Price is affordable" August 13, 2026 5.0 The EMR system is truly wonderful. One of its standout features is the ability to customize it extensively to fit the unique needs of my practice. This customization lets me tailor forms, templates, and workflows, ensuring everything aligns perfectly with how I work. Pros I appreciate the solo practice pricing and features such as e-records, loyalty points, referrals, and the newly launched reviews. AestheticsPro continues to improve steadily. Cons There is nothing I dislike. My only concern is that adding all the features might increase my bill. If I had discovered AestheticsPro before GoDaddy, my experience could have been even better. Review Source Response from AestheticsPro August 18, 2026 Hi Leilani, Thank you for sharing your experience! We’re so glad you’ve found value in our solo practice pricing, customizable EMR, and growing feature set. We appreciate your feedback and will continue working to deliver the best value and experience for practices like yours. – The AP Team Kelly B. Head of Admnistration Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] was so helpful in training " July 3, 2026 5.0 Great experience with support pros and ease of use for what our company was looking for. Great product Pros User friendly and customer support. Trainers with great knowledge and ability to manage payments, patient records and value for the money Cons There were no cons to my experience with AestheticsPro. Love the program and ease of use. No negative reviews Switched from [Omni](https://www.capterra.com/p/252121/Omni-HR/) Much better product. Omni was not equipped for what we need. Review Source Response from AestheticsPro July 17, 2026 Hi Kelly, Thank you for your wonderful review! We’re so glad our training team and support staff helped make your onboarding a great experience. It means a lot to hear that AestheticsPro has been a great fit for your practice, and we appreciate you choosing us. –The AP Team JW Jessica W. Office Administrator Medical Practice Used the software for: Less than 6 months ### "Thumbs up for AestheticsPro" August 28, 2026 5.0 Our overall experience with AestheticsPro has been a very positive experience. The staff is well informed and helpful. Pros The EMR is very user friendly. The customer support has be great so far and the response time from staff is quick. Cons We have not encountered an issue with AestheticsPro so far. The staff and EMR are easy to use so we are excited to incorporate it. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Juno EMR](https://www.capterra.com/p/176272/Juno-EMR/) Reason for choosing AestheticsPro AestheticsPro seemed more user friendly than the other options Review Source Response from AestheticsPro September 2, 2026 Hi Jessica, Thank you for the great review! We’re so glad AestheticsPro has been easy to use and that our support team has made a positive impression. We appreciate you choosing us and look forward to supporting your team as you get fully up and running! - The AP Team TR Tasha R. Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to aesthetic pro" June 6, 2026 3.0 I have only used 2 days worth. More feedback to come. There is no real check in system to notify your client has arrived. We do have access to multi locations though. I don't like that we have to create our forms and port client information over ourselves. Pros Support available to assist with concerns. We were able to troubleshoot why i couldn't document due to settings on the admin side. Cons Too many pages to click to get to what i need. There should be a universal search bar that will locate a page. Also if you are looking for support videos, you need to be on that area for the video to show but if you don't know how to get there, there is no sort video to help you. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[OptiMantra](https://www.capterra.com/p/159365/OptiMantra/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro Harassment of the sales person and deadline. I really wanted optimantra but there were no demos available Switched from [Omnipractice](https://www.capterra.com/p/10028087/Omnipractice/) Poor interface and not use friendly. Not Medspa focused Review Source Response from AestheticsPro June 8, 2026 Hi Tasha, Thank you for taking the time to share your feedback. We’re glad our support team was able to assist with your documentation setup and help get things moving in the right direction. As you’re still very early in your onboarding journey, we look forward to helping you explore more of the platform’s capabilities during your upcoming training sessions. Features such as client check-in, our searchable video library, and support resources through both the Help Center and Kai AI Ask are designed to help users quickly find answers and streamline daily workflows. We look forward to continuing to support your team as you become more familiar with AestheticsPro. –The AP Team VA Victor A. Operations Manger Medical Practice Used the software for: 1-2 years ### "AP doing the most" June 10, 2026 4.0 I’ll give AP a solid 8/10 because of the functionality and ability to let medspa’s who use it do a lot. From ghost feature for picture comparisons to the scheduling and marketing features. Pros How you constantly take out time to respond to the tickets and constantly hold webinars to educate us. Also the new UI is way better Cons I really wish the UX can be improved tremendously. For example you can’t sign a filled form using the iOS app which I find very sad. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) We made the switch because fresha couldn’t handle client data at the capacity we needed especially comparing before and afters and other key features AP brings Review Source Response from AestheticsPro June 16, 2026 Hi Victor, Thank you for your thoughtful feedback and for being part of the AestheticsPro community. We’re happy to hear you’ve found value in our support team, educational webinars, enhanced user interface, and the broad functionality the platform provides. We also appreciate your feedback regarding the iOS app experience. Insights like yours help guide future improvements as we continue enhancing both our web and mobile platforms. Thank you for your continued partnership and support! –The AP Team JM Jett M. Holistic Practitioner, Aesthetican Medical Practice Used the software for: 1-2 years ### "The Last Best Stop" September 26, 2026 5.0 AestheticsPro honors their pricing, even if you have to step away for a while. They keep you at the rate they stated you with, even when pricing changes Pros Excellent practice management system. Strong SECURITY, intuitive CHARTING and PATIENT RECORDS organization, and reliable PAYMENT PROCESSING. The PATIENT RECORD Management is flawless, even when you. and Customer Service is always quick to respond. Cons Review always needs a con, but I don’t have one, other than, they over prepare you for Success to win Review Source Response from AestheticsPro September 28, 2026 Hi Jett, Thank you so much for this fantastic review! We love hearing that AestheticsPro has been a reliable part of managing your practice, especially when it comes to patient records, charting, payments, security, and support. We truly appreciate your continued trust in AestheticsPro and are so happy to have you as part of the AP community! – The AP Team JS Jennie S. Esthetician Medical Practice Used the software for: 1-2 years ### "Review of Aesthetic Pro Software " September 3, 2026 5.0 Pros Helpful customeWe’ve had a great experience using Aesthetic Pro for our business. The software is user-friendly, organized, and has made managing our day-to-day operations much easier. What really stands out, though, is the customer support. Whenever we have a question or run into an issue, the support team is responsive, professional, and genuinely helpful. They take the time to understand the problem and walk us through the solution rather than just providing a quick answer. We appreciate how easy it is to communicate with their team and how willing they are to help us get the most out of the system. Having reliable customer support makes a huge difference when running a busy practice, and Aesthetic Pro has been wonderful in that area. We would definitely recommend them to other support. Cons One area that could be improved with Aesthetic Pro is the membership program setup. Our membership is customized to fit the way our business operates, but the system is not always streamlined for the way we structure our memberships. We have to make adjustments by changing terms such as “tokens” and “credits” to “products,” which can be a little confusing and requires additional steps on our end. It would be extremely helpful if the membership features were more flexible and allowed businesses to customize the terminology and structure to better match their individual programs. Overall, we like the system, but having a more intuitive and customizable membership setup would make managing memberships much easier and more efficient for our team. Review Source Response from AestheticsPro September 8, 2026 Hi Jennie, Thank you for the thoughtful review! We’re so glad AestheticsPro has helped make your day-to-day operations easier and that our support team has been there when you need them. We also appreciate your feedback on memberships as we continue improving the platform. – The AP Team JV Jessica V. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### "User Friendly " September 25, 2026 5.0 Pros AP is easy to navigate and keeps all pt info, scheduling, charting, and payments organized and convenient. Cons Frequent updates can take a little time to get used to, and certain tasks sometimes require extra steps. Review Source Response from AestheticsPro September 28, 2026 Hi Jessica, Thank you for the wonderful feedback! We’re so glad AestheticsPro continues to make managing patient information, scheduling, charting, and payments easier for your team. We also appreciate your patience as we continue rolling out updates and improving workflows throughout the platform! – The AP Team TG Twyla G. Owner, CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Grateful for the professional & personal training!" August 28, 2026 5.0 Everyone has been professional and patient with me. Very understanding and helpful. All of this is new to me and the software is easy to follow once you get the understanding of the process. Pros Things are explained simple yet not condescending. Wonderful customer support. I especially appreciate how she went over things I did on my own from the last training. Very helpful. Cons I wish I could just attend a class and have a personal guide walking me through everything so I can get it all set up and trained and get started. But ... I also like that I can work around my clients. Review Source Response from AestheticsPro September 2, 2026 Hi Twyla, Thank you for your kind words! We’re so glad our training and support team has helped make the learning process feel comfortable and manageable. We appreciate your feedback and are excited to continue supporting you along the way! - The AP Team MR Mohammed R. Technical engineer Computer & Network Security Used the software for: 6-12 months ### "Efficient Record Management and Secure Charting" September 22, 2026 4.0 Pros What I liked most about AestheticsPro is how it keeps patient records, charting, and payment processing organized in one place. Cons The main area I feel could be improved is the value for money. Some features take a little time to get familiar with. Review Source Response from AestheticsPro September 23, 2026 Hi Mohammed, Thank you for your feedback! We’re glad AestheticsPro is helping keep your records, charting, and payments organized in one place. We also appreciate your feedback as we continue improving the platform and overall experience. – The AP Team EG Esra G. Operations Medical Practice Used the software for: 6-12 months ### "Aesthetics Pro is the way to go" February 18, 2026 5.0 It was difficult for us to switch to AP, but after all everything worked out, we are up and running. We feel like we made the right choice. Pros AP is user friendly, affordable, and customer service is excellent. We also appreciate that AP is constantly working on making the software better. Furthermore, it's nice that AP regularly checks up on us to make sure that we are okay. Last but not least, the contemporary features like the patient portal that come with AP are very important for us to stay competitive. Cons 1.Picture uploads could be easier. 2. It would be great if we could make changes to an invoice on a later day if needed. 3. The commission structure to be more flexible. We pay commission on net profit. That option is not available in AP. 4. It would be nice if we could scan our forms into AP instead of building them from scratch. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro The pricing and features are better. For example, we were able to integrate prescription management with AP. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Nextech is too expensive and too complicated Review Source Response from AestheticsPro February 25, 2026 Hi Esra, Thank you so much for the awesome review! We’re thrilled to hear AestheticsPro has been user-friendly, affordable, and helping your practice stay competitive — especially with features like the patient portal. That’s exactly what we love to hear! We also really appreciate your thoughtful feedback on picture uploads, invoice edits, commission flexibility, and form scanning. Detailed insights like yours help us continue making the platform even better for growing teams like yours. We’re so glad the transition worked out and that you feel confident in your choice. We’re excited to keep growing right alongside you! -The AP Team AH Alejandra H. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "4.5 starts " February 6, 2026 5.0 Overall, my experience with AestheticsPro has been very positive. It is a reliable, robust platform that supports the day-to-day operations of my business effectively. With expanded integration options, it could become an even more powerful all-in-one solution. Pros Customer support has been consistently responsive, knowledgeable, and supportive. The platform itself is very versatile and continues to evolve with new features and improvements, making it adaptable as my business grows and my needs become more complex. Cons The main challenge has been limited integration capabilities with other platforms. While AestheticsPro works well on its own, stronger and more seamless integrations with accounting, marketing, and e-commerce systems would greatly improve workflow efficiency. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing AestheticsPro The functions that were offered were all included. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I did not have a very good experience with Vagaro, and I felt like they were up charging for everything. Review Source Response from AestheticsPro February 10, 2026 Thank you, Alejandra, for taking the time to share such a thoughtful and detailed review! We’re thrilled to hear that our customer support team has been consistently responsive and that you find AestheticsPro to be a reliable, versatile platform as your business continues to grow. We also truly appreciate your feedback regarding integrations, and we’re excited to share that we’ve recently launched our Integration Suite, which includes connections with Constant Contact, Salesforce, HighLevel, both Google and Apple Calendars, and more, with additional integrations continuing to roll out. We’re also looking forward to introducing Zapier integration very soon, which will open the door to even more workflow flexibility. Thank you for trusting AestheticsPro as your all-in-one solution. We’re grateful to support your business. -The AestheticsPro Team MS Marty S. Owner Operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wish I would of found Aesthetics Pro A LOT sooner." December 26, 2025 5.0 It has been great. Having everything all in one is, patient files, forms, the ability to upload. This has been amazing so far. The training staff has been great to me and very patient. Pros Security Value for Money Customer Support Patient Record Management Patient Management Payment Processing Charting Cons I haven't found anything I don't like thus far. It's a challenge to learn a new system, but that is do to me and not being a very techie person. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Because Vagaro, as it helped me when starting my business, it does not have a lot of features that we need. Review Source Response from AestheticsPro January 19, 2026 Hi Marty, Thank you so much for taking the time to share such a thoughtful review! We're happy to hear you’re enjoying the convenience of having everything in one place — patient files, forms, uploads, and more. That “all-in-one” experience is exactly what we aim to deliver, so it means a lot to know it’s been working well for you. We also truly appreciate your kind words about our support team. Learning a new system can definitely feel overwhelming but we’re so happy our team has been able to support you with patience and care along the way. Thank you again for your trust. We’re excited to continue supporting you and your practice! - The AP Team AS Anace S. MD Medical Practice Used the software for: 2+ years ### "Medical Doctor" March 17, 2026 1.0 Pros They have an app. Fast to up. Easy to write notes. Able to take picture and upload them directly to the chart. Cons Difficult to navigate through out the EMR. Difficult in processing payments. Arcachic system. Very convoluted, difficult to reach to navigate. Not user friendly. Recently they increased their prices. Difficult to view photos. Difficult to built your notes. Not a lot of customization Alternatives considered [iLovePDF](https://www.capterra.com/p/173963/iLovePDF/) Reason for choosing AestheticsPro price wise. it was cheaper and we were just opening Review Source Response from AestheticsPro March 19, 2026 Hi Anace, thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re sorry to hear about the challenges you’ve encountered. It looks like our team has been working to connect with you, and we’re glad to see a training session is scheduled. We’re confident we can help simplify your workflow, improve navigation, and address the concerns you mentioned. Your feedback is important to us, and we’re committed to making sure you have a much better experience moving forward. -The AP Team JT Jeremy T. Owner Medical Practice Used the software for: 2+ years ### "Best. Software. Ever." May 14, 2026 5.0 It’s been almost 15 years of using this software and I’ll never use another company. The new additions are also great! Pros It’s so comprehenesive. It covers everything I’d ever need for a booking software, charting, customer support and the price is amazing! Cons There’s nothing I don’t like so far. But if I had to choose, I would say that maybe you guys should be less amazing to give other companies a chance ;) Switched from [Improve App](https://www.capterra.com/p/178540/Improve/) They were absolutely terrible. Almost 2000$ a month and a fraction of the features that you guys have. Review Source Response from AestheticsPro May 18, 2026 Hi Jeremy, thank you for your incredible support over the years! We’re thrilled to hear AestheticsPro continues to meet your needs and grow with your practice. Your loyalty means a lot to us! –The AP Team AM Ashley M. Nurse practitioner Cosmetics Used the software for: 1-2 years ### "Love using AP" May 7, 2026 5.0 I love Aesthetic Pro. I love the software and the features that it offers. The trainers are very nice and knowledgeable and always available to help. Pros All of the trainers are very knowledgeable and I love that I can get help at any time. Everyone is super helpful! Cons Super happy with everything no complaints. This is my second year with this company and I love everything that they are doing. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing AestheticsPro The pricing and the ease of using the software Review Source Response from AestheticsPro May 12, 2026 Hi Ashley, thank you so much for your kind words! We’re thrilled to hear how much you’re enjoying the platform and that our training and support team has been there for you every step of the way. We also appreciate your continued trust in us over the past two years. Thanks again for being part of the AestheticsPro community! – The AP Team CQ Charina Q. Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "Best EHR for MedSpas" September 24, 2025 5.0 I have been using Aesthetics Pro since I started my business 4 years ago and it has always been a great tool for my growing business. I like that they always come up with new features to keep up with the technology but remains to be user friendly. No complicated settings and customer support is always available. Pros Very easy to navigate. User friendly and customer support is always available. You get answers in a timely manner. Cons Limited options for POS. I'm using Square and i can't integrate my POS with Aesthetics Pro. I'm hoping Square will be an option for their POS. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing AestheticsPro More user friendly, easier to navigate for me and clients. Review Source Response from AestheticsPro September 26, 2025 Hi Charina, Thank you so much for sharing your experience and for being with AestheticsPro for the past four years—we’re thrilled to hear how our platform has supported your growing business! We’re especially glad you find it user-friendly and that our customer support team has been there when you’ve needed timely answers. We appreciate your feedback regarding POS integration. While Square isn’t currently an available option, our team is always exploring ways to expand integrations and improve flexibility for our users. Your input helps guide those decisions, and we’ll be sure to share your request with our product team. Thank you again for your continued trust in AestheticsPro. Wishing you the best in business - The AP Team SJ Shawna J. owner, medical director Medical Practice Used the software for: 2+ years ### "Excellent Customer Support" March 30, 2026 5.0 Great! I have been with them for almost 4 years now and don't plan on leaving. Very user friendly system. Pros The customer support is wonderful! \[sensitive content hidden\] is always very helpful answering all of my questions and getting back to me in a timely manner Cons Nothing stands out. The platform is user friendly and the help desk is always great in responding to inquiries. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing AestheticsPro Functionality mostly, but also love the reports that I can run. Review Source Response from AestheticsPro April 1, 2026 Hi Shawna, thank you for your continued trust and support over the years! We’re thrilled to hear our team has been helpful and that the platform is meeting your needs, especially with reporting. We truly appreciate you! – The AP Team SM Sarah M. Nurse Injector Cosmetics Used the software for: 1-2 years ### "LOVE APRO and the whole APRO support!!!!!" February 23, 2026 5.0 It has been seamless in getting up and running. They are even receptive to my ideas that I think of. Pros The support is incredible and everything is user friendly and inclusive of everything needed for my medspa business. Cons There is nothing I dislike. Apro has evolved and improved even in the short time I've had my account. Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro ease of use in the trials of them both and reviews Review Source Response from AestheticsPro February 26, 2026 Hi Sarah, Thank you so much for the love! We’re thrilled to hear AestheticsPro has been seamless for your medspa and that our support team has made such a positive impact. It means a lot that you’ve seen the platform evolve and that you feel comfortable sharing your ideas with us — that feedback helps us continue improving. We truly appreciate your business! -The AP Team QY Qing Y. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best choice for aesthetic medicine " April 30, 2026 5.0 We haven’t opened yet so can’t comment on actual use, but so far with set up and training we are very happy. The support and onboarding staff have been great. We did a lot of research of different options for EMR and AP is what we chose and so far we don’t regret this choice. Pros It’s the most comprehensive EmR software specifically designed for aesthetic medicine. It has versatile features, functionality design tailored to businesses like medspas, and a responsible support team. Cons Some of the integration functions still need improvement. Currently things like texting, video visits, RX, all require third party integration that needs the client to set up separate accounts then connect to AP. Wish these could be just part of the software. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro It seemed to have more features tailored to aesthetic medicine and good customer support Review Source Response from AestheticsPro May 6, 2026 Hi Qing, thank you for your detailed and thoughtful review! We’re so glad to hear our onboarding team and feature set have helped make your setup experience a positive one so far. We also appreciate your feedback regarding integrations and third-party connections; insights like this help guide future improvements as we continue expanding the platform. Thank you again for choosing AestheticsPro! – The AP Team AM Autumn M. Patient Communication and Office Lead Medical Practice Used the software for: 2+ years ### "A Valuable Tool for Streamlining Clinic Operations" June 10, 2026 5.0 Overall, my experience with AestheticsPro has been very positive. It provides a comprehensive platform that helps manage many aspects of an aesthetic practice, including scheduling, patient records, treatment documentation, communication, and checkout processes. Having these functions integrated into one system helps create efficiency for both staff and providers. As someone who works closely with patient communication and clinic operations, I appreciate how AestheticsPro supports organization and allows us to access important patient information quickly. The platform has helped streamline many day-to-day tasks and contributes to a more seamless patient experience. Like any software, there are opportunities for continued improvement, particularly around reporting, workflow customization, referral tracking, and automation. However, overall, AestheticsPro has been a valuable tool for our practice and continues to support our ability to provide excellent patient care while maintaining operational efficiency. Pros What I like most about Aesthetics Pro is that it serves as a centralized hub for our clinic operations. From scheduling appointments and managing patient records to treatment documentation, checkout, and communication, it allows our team to keep everything organized in one place. I especially appreciate the ability to quickly access patient history, upcoming appointments, treatment notes, and provider recommendations, which helps create a seamless experience for both staff and patients. As someone who works closely with patient communication and clinic flow, having this information readily available allows me to provide a more efficient and personalized experience. Aesthetics Pro continues to be an important tool in helping our practice stay organized while supporting excellent patient care. Cons One area that could be improved is workflow customization and reporting. While Aesthetics Pro offers many useful features, there are times when information that is important to day-to-day clinic operations—such as referral tracking, provider-specific workflows, and certain patient communication processes—requires manual workarounds or additional documentation outside the system. As our practice continues to grow, having more flexibility with referral tracking, patient retention reporting, onboarding resources, and workflow automation would be extremely valuable. Additional training resources and clearer guidance on maximizing some of the platform's more advanced features would also help teams get the most out of the software. Overall, Aesthetics Pro is a strong platform, and continued enhancements around reporting, workflow efficiency, and customization would make it even more powerful for growing aesthetic practices. Review Source Response from AestheticsPro June 11, 2026 Hi Autumn, Thank you for your thoughtful review and for being part of the AestheticsPro community for over two years. We’re honored to play a role in helping your team stay organized and deliver exceptional patient experiences. We also appreciate your feedback regarding reporting, workflow customization, referral tracking, and training resources. Insights like yours help guide our ongoing product improvements, and we’re always working to make the platform even more powerful and efficient for growing practices. Thank you for your continued trust and recommendation! –The AP Team JR Jessy R. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Easy to Use EMR with Great Customer Support" March 19, 2026 4.0 AestheticsPro offers a highly user-friendly platform that makes onboarding and training seamless. Their support team is readily available whenever needed, and my experience working with \[sensitive content hidden\] has been outstanding. Pros A very user-friendly system that is easy to navigate, even for those with no prior experience using an EMR system. Cons What I liked least is the structure of the online booking system. When a campaign includes a service that requires a deposit, it prompts all patients to enter their card information even if they are not selecting that particular service with the deposit requirement. Review Source Response from AestheticsPro March 23, 2026 Hi Jessy, thank you for your thoughtful review! We’re so glad to hear you’ve found AestheticsPro easy to use and that our support team has made a positive impact. We also appreciate your feedback on the online booking experience, insights like this are incredibly helpful as we continue to refine and improve the platform. Thanks again for sharing your experience! -The AP Team CG Charlotte G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Fantastic Software" June 11, 2026 5.0 So far we have been very pleased with how easy it is to use Aesthetics Pro when saving, sharing and dissecting patient data. Pros The versatility of their patient record management. You can do so many things with the information that helps my business be more successful. Cons The fact that users get deactivated if they haven’t logged in for the last two weeks. Of course I could ask if that feature can be disabled. We just keep resetting passwords for physicians that don’t log on regularly. Review Source Response from AestheticsPro June 15, 2026 Hi Charlotte, Thank you for sharing your feedback! We’re glad you found the training informative and enjoyed learning more about patient record management and the many ways AestheticsPro can support your business. We also appreciate your note regarding user access and password management. Feedback like yours helps us continue refining both our platform and educational resources. Thank you for joining us and for your support! –The AP Team AD Andrew D. Receptionist Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] the BEST!" August 26, 2025 5.0 Im enjoying it the more i learn, i feel like the onboarding could be inegrated alot better so i dont have to bug \[sensitive content hidden\] about every tiny thing, but she is great so i dont mind, but making the onboarding into modules with retention checks will be how you will win. Pros \[sensitive content hidden\] has been my go to when i need help. By the grace of the AP gods we have been connected ever since i started and she is a GEM! She gets me, she undertands what i need help with and she goes ABOVE and beyond with her customer service skills. She is an absolute joy and i wish i could have her help me every time haha Cons When i dont get \[sensitive content hidden\]. lol Just kidding. I do wish i was able to have access at all time to book an appointment, i dont like that i have to create a ticket each time Review Source Response from AestheticsPro August 29, 2025 Hi Andrew, Thank you so much for your kind words! We’re thrilled to hear that your support specialist has been such a helpful and positive part of your experience. She truly is a gem, and we’re lucky to have her on our team. We’ll be sure to share your praise with her—it will make her day! We also appreciate your feedback on scheduling and onboarding. Our goal is to make your experience as seamless as possible, so your suggestions about easier appointment access and more structured onboarding modules are extremely valuable. We’re always working on ways to improve, and your insights help guide us in the right direction. Thank you again for taking the time to share your experience—we’re so glad you’re part of the AP community! FE Fatemeh E. Owner and Sole Provider Medical Practice Used the software for: 2+ years ### "Best Customer service" January 15, 2026 5.0 Pros The Best Customer service. I have been using AestheticsPro for the past 7 years. I like many features. Cons The AP Marketing Template is very difficult to use — it frequently creates errors and is very time-consuming. I’ve reported this multiple times, but nothing has changed. I’m also disappointed with the gift card feature. I would really like an actual gift card image that I can email to clients. Thank you for your attention to this. Review Source Response from AestheticsPro January 19, 2026 Hi Fatemeh! Thank you so much for being a loyal AestheticsPro client for 7 years! We truly appreciate your continued support and we’re grateful to hear you’ve had a great experience with our customer service. We also sincerely appreciate you sharing your concerns regarding the Marketing Template errors and the gift card feature. Your feedback is incredibly valuable and helps us continue improving the platform. We will take this into consideration for future updates. Thank you again for taking the time to share this with us! - The AP Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.