--- title: "AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AestheticsPro the right Medical Spa solution for you? Explore 672 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/93446/AestheticsPro/reviews/" page_type: "reviews" language: "en" --- AestheticsPro 4.4 (672) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 8th, 2026 # Reviews of AestheticsPro Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews CH Carlos H FounderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Our intake process is seamless, and we can document each step of a client's beautiful journey and show them the progression with side-to-side comparison photos.“ March 24, 2026 ND Nicole D VAAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “I didn’t like that they didn’t go into detail with step-by-step examples to take you through it like you were creating a real campaign and email blast, including how to modify the templates and set up recurring templates“ June 10, 2026 SS Sashi S CEOMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Between scheduling, charting, Payment Processing, patient communications, and customization capabilities, the software has become an important part of our day-to-day operations.“ May 20, 2026 RM Rhea M directiveHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The text and call service doesn't work for Belize and this is a major form of marketing and automated confirmation of clients.“ March 24, 2026 DS Diana S OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It has helped me streamline my practice by keeping scheduling, patient records, inventory, payments, and marketing all in one system.“ July 7, 2026 CG Charlotte G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We just keep resetting passwords for physicians that don’t log on regularly.“ June 11, 2026 AC Angela C ceoHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The software is aesthetically geared toward medspas and wellness clinics, which makes it easier to organize services and streamline operations compared to more generalized EMR systems.“ May 13, 2026 LH Lilyth H ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We dislike the customer support process and have found it very difficult to resolve issues in a timely manner.“ April 15, 2026 ## Showing most helpful reviews Showing 1-25 of 672 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kelly B. Head of Admnistration Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] was so helpful in training " July 3, 2026 5.0 Great experience with support pros and ease of use for what our company was looking for. Great product Pros User friendly and customer support. Trainers with great knowledge and ability to manage payments, patient records and value for the money Cons There were no cons to my experience with AestheticsPro. Love the program and ease of use. No negative reviews Switched from [Omni](https://www.capterra.com/p/252121/Omni-HR/) Much better product. Omni was not equipped for what we need. Review Source Response from AestheticsPro July 17, 2026 Hi Kelly, Thank you for your wonderful review! We’re so glad our training team and support staff helped make your onboarding a great experience. It means a lot to hear that AestheticsPro has been a great fit for your practice, and we appreciate you choosing us. –The AP Team JS Jennifer S. Owner injector Medical Practice Used the software for: Less than 6 months ### "Highly recommend " June 8, 2026 5.0 Very positive. Highly recommend AestheticsPro. Start up business or even a multi-location, the platform is great and versatile. Pros It was easy to catch onto. Help getting it up and running, which I needed since I’m not strong in the technology realm. Starting my own business I’m wearing all the hats, and they’ve made it so easy to get in touch with someone to walk me through the process. \[sensitive content hidden\] has been great, literally calls within minutes to help get me the support I need. Cons In order for paperwork to go through to a patient, they have to place who their cell carrier is. It’s always unmarked by patients. Changing this requirement or landing that the patient can’t move on until it’s filled out would help me stop having to chase people down to fill out forms they never received. Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing AestheticsPro Price point. And boulevard keeps having malfunctions and you cannot use it for the entire day. I can’t have that happening with the frequency it was happening Review Source Response from AestheticsPro June 9, 2026 Hi Jennifer, Thank you for your wonderful review! We’re so glad to hear that AestheticsPro has been easy to learn and that our team has provided the support you needed as you build your business. We also appreciate your feedback regarding patient paperwork completion and will share it with our product team as we continue enhancing the patient experience. Thank you for your recommendation and for choosing AestheticsPro; we’re excited to be part of your journey! –The AP Team JW Jessica W. Office Administrator Medical Practice Used the software for: Less than 6 months ### "Thumbs up for AestheticsPro" August 28, 2026 5.0 Our overall experience with AestheticsPro has been a very positive experience. The staff is well informed and helpful. Pros The EMR is very user friendly. The customer support has be great so far and the response time from staff is quick. Cons We have not encountered an issue with AestheticsPro so far. The staff and EMR are easy to use so we are excited to incorporate it. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Juno EMR](https://www.capterra.com/p/176272/Juno-EMR/) Reason for choosing AestheticsPro AestheticsPro seemed more user friendly than the other options Review Source Response from AestheticsPro September 2, 2026 Hi Jessica, Thank you for the great review! We’re so glad AestheticsPro has been easy to use and that our support team has made a positive impression. We appreciate you choosing us and look forward to supporting your team as you get fully up and running! - The AP Team TR Tasha R. Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to aesthetic pro" June 6, 2026 3.0 I have only used 2 days worth. More feedback to come. There is no real check in system to notify your client has arrived. We do have access to multi locations though. I don't like that we have to create our forms and port client information over ourselves. Pros Support available to assist with concerns. We were able to troubleshoot why i couldn't document due to settings on the admin side. Cons Too many pages to click to get to what i need. There should be a universal search bar that will locate a page. Also if you are looking for support videos, you need to be on that area for the video to show but if you don't know how to get there, there is no sort video to help you. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[OptiMantra](https://www.capterra.com/p/159365/OptiMantra/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro Harassment of the sales person and deadline. I really wanted optimantra but there were no demos available Switched from [Omnipractice](https://www.capterra.com/p/10028087/Omnipractice/) Poor interface and not use friendly. Not Medspa focused Review Source Response from AestheticsPro June 8, 2026 Hi Tasha, Thank you for taking the time to share your feedback. We’re glad our support team was able to assist with your documentation setup and help get things moving in the right direction. As you’re still very early in your onboarding journey, we look forward to helping you explore more of the platform’s capabilities during your upcoming training sessions. Features such as client check-in, our searchable video library, and support resources through both the Help Center and Kai AI Ask are designed to help users quickly find answers and streamline daily workflows. We look forward to continuing to support your team as you become more familiar with AestheticsPro. –The AP Team VA Victor A. Operations Manger Medical Practice Used the software for: 1-2 years ### "AP doing the most" June 10, 2026 4.0 I’ll give AP a solid 8/10 because of the functionality and ability to let medspa’s who use it do a lot. From ghost feature for picture comparisons to the scheduling and marketing features. Pros How you constantly take out time to respond to the tickets and constantly hold webinars to educate us. Also the new UI is way better Cons I really wish the UX can be improved tremendously. For example you can’t sign a filled form using the iOS app which I find very sad. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) We made the switch because fresha couldn’t handle client data at the capacity we needed especially comparing before and afters and other key features AP brings Review Source Response from AestheticsPro June 16, 2026 Hi Victor, Thank you for your thoughtful feedback and for being part of the AestheticsPro community. We’re happy to hear you’ve found value in our support team, educational webinars, enhanced user interface, and the broad functionality the platform provides. We also appreciate your feedback regarding the iOS app experience. Insights like yours help guide future improvements as we continue enhancing both our web and mobile platforms. Thank you for your continued partnership and support! –The AP Team MR MICHAEL R. Chief Operating Officer - owner Medical Practice Used the software for: 2+ years ### "If only you had this......... we could live happily ever after..." June 11, 2026 4.0 Love the program, the customer service. Jeffifer was really good. Presently we have to use another CRM program with it. Pros LOVE the program. The aesthetics of the program. Ease of use. It's really comprehensive. We run a hair transplant practice using it. Cons We're trying to create a referral program that doesn't really fit with what AP has. Jeffinfer, our rep, is going to think though and see if there's an option withing AP that might meet our needs. Switched from [KORVUE Cosmedic](https://www.capterra.com/p/69748/KORVUE-Cosmedic/) Bad support, old interface no medical records or HIPA Compliance Review Source Response from AestheticsPro June 15, 2026 Hi Michael, Thank you for the thoughtful review and for trusting AestheticsPro with your practice. We’re thrilled to hear you love the platform, its ease of use, and the support you’ve received from our team. We appreciate your feedback regarding referral program functionality and are always exploring ways to expand our capabilities. Thank you for sharing your insights, and we look forward to continuing to support your growth and success. –The AP Team NM Nikki M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "User Friendly" May 27, 2026 5.0 I would say the platform has been very easy to navigate and user-friendly from the beginning. Everything is organized in a way that makes it simple to find what I need without confusion or frustration. One thing that has really stood out to me is the level of customer service and support. Anytime I’ve had a question or needed assistance, the team has been extremely friendly, professional, and very prompt in responding. It’s reassuring to know that help is available quickly when needed, and that has made my overall experience much more positive and stress-free. Pros The training sessions have been extremely helpful and informative. The team does an amazing job walking you through the platform step-by-step, making everything easy to understand and apply. They thoroughly explain each feature, how it works, and how it can be effectively incorporated into your company’s daily operations. The support, patience, and detailed guidance provided during training have made the onboarding experience smooth, professional, and very valuable. Cons Wish it had AI so i could make service packages and descriptions and I wish it had the booking link that didn't look like a long code. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing AestheticsPro The sales rep was amazing and made me feel like this was going to be a easy set up and it was. Review Source Response from AestheticsPro June 1, 2026 Hi Nikki, Thank you for your wonderful review! We’re so glad to hear that our training team helped make your onboarding experience smooth, informative, and stress-free. Providing the guidance and support our clients need to feel confident using AestheticsPro is always our goal. We also appreciate your feedback regarding AI-assisted content creation and booking links. Suggestions like these help guide our future enhancements as we continue to evolve the platform. Thank you for choosing AestheticsPro; we’re excited to be part of your continued success! –The AP Team CK Carmen K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Aesthetics Pro eval" June 11, 2026 4.0 It was easy to start using and the more I work with it, the better I am getting at exploring the app for my medspa Pros There is so much that I continue to learn and improve. Great forms and consents, and ease of scheduling Cons I would like marketing assistance and maybe monthly suggestions on suggestions to send out on social media Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro Price and customer service were good. I needed med spa specific choices and this was perfect Review Source Response from AestheticsPro June 15, 2026 Hi Carmen, Thank you for your review and for joining the recent webinar! We’re glad you found the session helpful and enjoyed learning more about scheduling, forms, and consents within AestheticsPro. We appreciate your suggestion around additional marketing guidance and content ideas. Feedback like this helps us continue creating resources that support our users’ success. Thank you for being part of the AestheticsPro community! –The AP Team JS Jennie S. Esthetician Medical Practice Used the software for: 1-2 years ### "Review of Aesthetic Pro Software " September 3, 2026 5.0 Pros Helpful customeWe’ve had a great experience using Aesthetic Pro for our business. The software is user-friendly, organized, and has made managing our day-to-day operations much easier. What really stands out, though, is the customer support. Whenever we have a question or run into an issue, the support team is responsive, professional, and genuinely helpful. They take the time to understand the problem and walk us through the solution rather than just providing a quick answer. We appreciate how easy it is to communicate with their team and how willing they are to help us get the most out of the system. Having reliable customer support makes a huge difference when running a busy practice, and Aesthetic Pro has been wonderful in that area. We would definitely recommend them to other support. Cons One area that could be improved with Aesthetic Pro is the membership program setup. Our membership is customized to fit the way our business operates, but the system is not always streamlined for the way we structure our memberships. We have to make adjustments by changing terms such as “tokens” and “credits” to “products,” which can be a little confusing and requires additional steps on our end. It would be extremely helpful if the membership features were more flexible and allowed businesses to customize the terminology and structure to better match their individual programs. Overall, we like the system, but having a more intuitive and customizable membership setup would make managing memberships much easier and more efficient for our team. Review Source Response from AestheticsPro September 8, 2026 Hi Jennie, Thank you for the thoughtful review! We’re so glad AestheticsPro has helped make your day-to-day operations easier and that our support team has been there when you need them. We also appreciate your feedback on memberships as we continue improving the platform. – The AP Team TG Twyla G. Owner, CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Grateful for the professional & personal training!" August 28, 2026 5.0 Everyone has been professional and patient with me. Very understanding and helpful. All of this is new to me and the software is easy to follow once you get the understanding of the process. Pros Things are explained simple yet not condescending. Wonderful customer support. I especially appreciate how she went over things I did on my own from the last training. Very helpful. Cons I wish I could just attend a class and have a personal guide walking me through everything so I can get it all set up and trained and get started. But ... I also like that I can work around my clients. Review Source Response from AestheticsPro September 2, 2026 Hi Twyla, Thank you for your kind words! We’re so glad our training and support team has helped make the learning process feel comfortable and manageable. We appreciate your feedback and are excited to continue supporting you along the way! - The AP Team CC Candice C. Medspa Director Medical Practice Used the software for: 2+ years ### "My staff of Nurses would bragg about digital charting and how improved our office flow!" February 19, 2026 5.0 The AP team has always been responsive and helpful as we adjusted to a paperless office. High Value! Pros From 2018 Aesthetic Pro Software and my 17 year Medical Spa operation have been true growth partners Cons I do not have any negative complaints. I found it costly to add new documents for new services. That Alternatives considered [Paperform](https://www.capterra.com/p/158094/Paperform/) Reason for choosing AestheticsPro the drawing on the chart was vital in our Med Spa Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) to go paperless and draw details on charts Review Source Response from AestheticsPro February 20, 2026 Hi Candice, Thank you so much for your wonderful review and for being a loyal AestheticsPro client since 2018! We’re truly honored to hear that digital charting and going paperless has improved your office flow and supported your team’s day-to-day operations. We also appreciate your feedback regarding the cost of adding new documents for new services, and we’ll be sure to share this with our team as we continue improving the platform. Thank you again for your continued trust and partnership! -The AP Team MS Marty S. Owner Operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wish I would of found Aesthetics Pro A LOT sooner." December 26, 2025 5.0 It has been great. Having everything all in one is, patient files, forms, the ability to upload. This has been amazing so far. The training staff has been great to me and very patient. Pros Security Value for Money Customer Support Patient Record Management Patient Management Payment Processing Charting Cons I haven't found anything I don't like thus far. It's a challenge to learn a new system, but that is do to me and not being a very techie person. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Because Vagaro, as it helped me when starting my business, it does not have a lot of features that we need. Review Source Response from AestheticsPro January 19, 2026 Hi Marty, Thank you so much for taking the time to share such a thoughtful review! We're happy to hear you’re enjoying the convenience of having everything in one place — patient files, forms, uploads, and more. That “all-in-one” experience is exactly what we aim to deliver, so it means a lot to know it’s been working well for you. We also truly appreciate your kind words about our support team. Learning a new system can definitely feel overwhelming but we’re so happy our team has been able to support you with patience and care along the way. Thank you again for your trust. We’re excited to continue supporting you and your practice! - The AP Team JT Jeremy T. Owner Medical Practice Used the software for: 2+ years ### "Best. Software. Ever." May 14, 2026 5.0 It’s been almost 15 years of using this software and I’ll never use another company. The new additions are also great! Pros It’s so comprehenesive. It covers everything I’d ever need for a booking software, charting, customer support and the price is amazing! Cons There’s nothing I don’t like so far. But if I had to choose, I would say that maybe you guys should be less amazing to give other companies a chance ;) Switched from [Improve App](https://www.capterra.com/p/178540/Improve/) They were absolutely terrible. Almost 2000$ a month and a fraction of the features that you guys have. Review Source Response from AestheticsPro May 18, 2026 Hi Jeremy, thank you for your incredible support over the years! We’re thrilled to hear AestheticsPro continues to meet your needs and grow with your practice. Your loyalty means a lot to us! –The AP Team BS Brian S. OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "Aesthetics Pro for Med Spas" September 25, 2025 4.0 We use AP as our foundational platform at multiple med spas because it makes it simple to toggle from one to the other to view calendars, revenue, etc. Reporting is often frustrating to understand where some of the numbers are coming from and the occasional offline issues can be challenging - but overall, every platform has it's pros and cons so you need to pick your horse. Pros User interface is well designed and easy to get staff trained for basic functions like appointment making, editing, etc. Inventory control is user friendly. Many other platforms don't integrate charting and patient forms in the user friendly way AP does. Cons More complex features such as setting up packages and allocating product inventory used as part of a service are less intuitive and require help setting up. Also gift card feature needs a lot of work. Accurate Revenue/Performance reporting requires extensive (and expert) setup to provide real numbers. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) We were using AP in other operations and found the Zenoti platform less user friendly - although the gift card feature(s) were far superior to AP Review Source Response from AestheticsPro September 29, 2025 Hi Brian, Thank you for sharing your detailed feedback. We’re glad you find the interface easy to use, especially for staff training, inventory, charting, and patient forms. It’s great to hear AP helps you manage multiple locations with ease. We also appreciate your input on packages, inventory allocation, reporting, and gift cards. Your comments help us focus on making these features more intuitive. Thanks for trusting AP as your foundational platform and for helping us get better with each update. Wishing you the best in business! - The AP Team SM Sarah M. Nurse Injector Cosmetics Used the software for: 1-2 years ### "LOVE APRO and the whole APRO support!!!!!" February 23, 2026 5.0 It has been seamless in getting up and running. They are even receptive to my ideas that I think of. Pros The support is incredible and everything is user friendly and inclusive of everything needed for my medspa business. Cons There is nothing I dislike. Apro has evolved and improved even in the short time I've had my account. Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro ease of use in the trials of them both and reviews Review Source Response from AestheticsPro February 26, 2026 Hi Sarah, Thank you so much for the love! We’re thrilled to hear AestheticsPro has been seamless for your medspa and that our support team has made such a positive impact. It means a lot that you’ve seen the platform evolve and that you feel comfortable sharing your ideas with us — that feedback helps us continue improving. We truly appreciate your business! -The AP Team QY Qing Y. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best choice for aesthetic medicine " April 30, 2026 5.0 We haven’t opened yet so can’t comment on actual use, but so far with set up and training we are very happy. The support and onboarding staff have been great. We did a lot of research of different options for EMR and AP is what we chose and so far we don’t regret this choice. Pros It’s the most comprehensive EmR software specifically designed for aesthetic medicine. It has versatile features, functionality design tailored to businesses like medspas, and a responsible support team. Cons Some of the integration functions still need improvement. Currently things like texting, video visits, RX, all require third party integration that needs the client to set up separate accounts then connect to AP. Wish these could be just part of the software. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro It seemed to have more features tailored to aesthetic medicine and good customer support Review Source Response from AestheticsPro May 6, 2026 Hi Qing, thank you for your detailed and thoughtful review! We’re so glad to hear our onboarding team and feature set have helped make your setup experience a positive one so far. We also appreciate your feedback regarding integrations and third-party connections; insights like this help guide future improvements as we continue expanding the platform. Thank you again for choosing AestheticsPro! – The AP Team PZ Peggy Z. Nurse practitioner Medical Practice Used the software for: 1-2 years ### "Excellent experience " December 3, 2025 5.0 Great! They answers my question. I think the overall software is just a little dated. Could have some better AI features Pros He answered what I needed. I had plenty of time to go through the stuff and I liked that he did it with me. Cons Nothing really but I wish they sent a text with the link. I had to download the app took me a second to log in Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro The all in one package users. Unlimited packe users. Unlimited Review Source Response from AestheticsPro January 19, 2026 Hi Peggy, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that our support staff was able to walk through everything with you and give you the time you needed. That’s exactly the experience we aim to deliver. We also appreciate your note about receiving the link via text and the login process. We know convenience matters, and feedback like yours helps us continue improving. Thank you again for your helpful insights and for being part of our community! If there’s ever anything more we can do for you, we’re here to help. - The AP Team AM Autumn M. Patient Communication and Office Lead Medical Practice Used the software for: 2+ years ### "A Valuable Tool for Streamlining Clinic Operations" June 10, 2026 5.0 Overall, my experience with AestheticsPro has been very positive. It provides a comprehensive platform that helps manage many aspects of an aesthetic practice, including scheduling, patient records, treatment documentation, communication, and checkout processes. Having these functions integrated into one system helps create efficiency for both staff and providers. As someone who works closely with patient communication and clinic operations, I appreciate how AestheticsPro supports organization and allows us to access important patient information quickly. The platform has helped streamline many day-to-day tasks and contributes to a more seamless patient experience. Like any software, there are opportunities for continued improvement, particularly around reporting, workflow customization, referral tracking, and automation. However, overall, AestheticsPro has been a valuable tool for our practice and continues to support our ability to provide excellent patient care while maintaining operational efficiency. Pros What I like most about Aesthetics Pro is that it serves as a centralized hub for our clinic operations. From scheduling appointments and managing patient records to treatment documentation, checkout, and communication, it allows our team to keep everything organized in one place. I especially appreciate the ability to quickly access patient history, upcoming appointments, treatment notes, and provider recommendations, which helps create a seamless experience for both staff and patients. As someone who works closely with patient communication and clinic flow, having this information readily available allows me to provide a more efficient and personalized experience. Aesthetics Pro continues to be an important tool in helping our practice stay organized while supporting excellent patient care. Cons One area that could be improved is workflow customization and reporting. While Aesthetics Pro offers many useful features, there are times when information that is important to day-to-day clinic operations—such as referral tracking, provider-specific workflows, and certain patient communication processes—requires manual workarounds or additional documentation outside the system. As our practice continues to grow, having more flexibility with referral tracking, patient retention reporting, onboarding resources, and workflow automation would be extremely valuable. Additional training resources and clearer guidance on maximizing some of the platform's more advanced features would also help teams get the most out of the software. Overall, Aesthetics Pro is a strong platform, and continued enhancements around reporting, workflow efficiency, and customization would make it even more powerful for growing aesthetic practices. Review Source Response from AestheticsPro June 11, 2026 Hi Autumn, Thank you for your thoughtful review and for being part of the AestheticsPro community for over two years. We’re honored to play a role in helping your team stay organized and deliver exceptional patient experiences. We also appreciate your feedback regarding reporting, workflow customization, referral tracking, and training resources. Insights like yours help guide our ongoing product improvements, and we’re always working to make the platform even more powerful and efficient for growing practices. Thank you for your continued trust and recommendation! –The AP Team KC Kelsey C. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Provider feedback" May 13, 2026 5.0 It has been great as a provider with documentation as well as booking clients. For the most part it is very easy to use, new updates are making it more streamline which we like. Pros I love the convenience aspect of everything being in one place for our clients EMR. It is easy to chart on as a provider. Cons I wish the "book now" appointments alerted us somehow and not just went in the "bell" at the top. If a pop up came up, it would be easier for us to see in real time. Review Source Response from AestheticsPro May 20, 2026 Hi Kelsey, thank you for your thoughtful feedback! We’re so glad you’re enjoying the convenience of having everything in one place and that charting has been easy for you. We appreciate your suggestion around real-time booking alerts—that’s great insight, and we’ll be sure to share it with our team as we continue improving notifications. Thanks again for being part of AestheticsPro! –The AP Team AG Afsaneh G. Aesthetic Medical Practice Used the software for: I used a free trial ### "Great Onboarding Experience and Excellent Support So Far" May 26, 2026 5.0 Overall, my experience so far has been excellent. \[sensitive content hidden\] has been professional, friendly, knowledgeable, and very responsive throughout the onboarding process. She took the time to answer my questions thoroughly and helped make the transition feel less overwhelming. I also appreciated her sharing helpful educational resources related to med spa business growth and management. While I am still new to the platform and have not officially started using it in daily practice yet, my first impression is that AestheticsPro seems intuitive and easy to navigate Pros Very positive onboarding experience so far. \[sensitive content hidden\] has been patient, responsive, and quick to answer my emails, texts, and calls. She explained the software clearly and made everything feel easy to understand. I also appreciated the helpful business resources and podcast recommendations related to med spa growth and management. She was also very flexible with scheduling and even made time for a meeting on a Sunday, which I truly appreciated. Cons At this time, I have not used the software long enough to identify any significant cons or challenges. Since I am still in the onboarding phase, I feel it would be unfair to provide negative feedback before fully using all of the features. Review Source Response from AestheticsPro May 28, 2026 Hi Afsaneh, thank you so much for your thoughtful review! We’re thrilled to hear your onboarding experience has been such a positive one and that our team has helped make the transition feel smooth and manageable. We truly appreciate your kind words about the responsiveness, flexibility, and educational resources shared along the way. We’re excited for you to continue exploring the platform and look forward to supporting you as your practice grows with AestheticsPro! –The AP Team DS Diana S. Owner Medical Practice Used the software for: 1-2 years ### "The Best All in One Software for Aesthetic Practices" July 7, 2026 5.0 My overall experience has been excellent. It has helped me streamline my practice by keeping scheduling, patient records, inventory, payments, and marketing all in one system. The platform is reliable, easy to use, and continuously improving. I highly recommend it to anyone starting or growing an aesthetics practice because it eliminates the need for multiple separate software subscriptions. Pros AestheticsPro has everything I need in one place. It combines online booking, EMR, charting, inventory management, payment processing, marketing tools, memberships, packages, and patient communication into a single platform. The pricing is transparent with no hidden fees or surprise charges, which is something I really appreciate. Their customer support is also outstanding, they’re available whenever I need help, and unlike many companies, they don’t overwhelm me with constant sales calls or pressure to upgrade. Cons Honestly, I haven’t found any major downsides. Like any software, there is a learning curve at the beginning because it offers so many features, but once you’re familiar with it, it’s very intuitive and saves a lot of time. Review Source Response from AestheticsPro July 17, 2026 Hi Diana, Thank you for your thoughtful review! We’re thrilled to hear AestheticsPro has become your all-in-one solution and that our support team has been there whenever you needed us. We appreciate your recommendation and look forward to continuing to support your practice. –The AP Team SK Sherri K. Marketing Manager Medical Practice Used the software for: Less than 6 months ### "Solid, It has more going for it then not." June 10, 2026 4.0 Although it is not perfect - the system has enough going for it - that making a change would be painful. Pros Patient records, charting, record management is its strength. We have no complaints as a records system. The consent forms are great. There seems to be limitless photo record capacity. Cons The marketing component needs help. I recently sent a newsletter out to our entire client list, I learned that the system does NOT remove duplicate email addresses, and will send the same email to the same address, say for a husband & spouse that use the same email address. And when you are charged for each email, this is really unfortunate - as we don't NEED it to go to the same one twice! I have had difficulty creating email templates, copy & pasting into a template causes issue with the formatting. Some times when I would make edits, and save them, the system would sometimes save them or it might choose to delete that box....It definitely needs help. Review Source Response from AestheticsPro June 15, 2026 Hi Sherri, Thank you for attending the webinar and sharing your honest feedback. We’re happy to hear you found value in our records management, charting, consent forms, and photo storage capabilities. We also appreciate your suggestions regarding marketing tools and template management. Feedback like yours helps us improve both our platform and training resources. Thank you for taking the time to share your experience! –The AP Team ED Esther D. Owner Medical Practice Used the software for: I used a free trial ### "Your TOP Aesthetics EMR choice! " April 30, 2026 5.0 Overall, my experience with AestheticsPro has been above par. I have worked with a handful of emr before, as well as other practice vendors. It's a breath of fresh air to find an EMR built specifically for Aesthetics that has so many inclusions and options - without the nickel and diming. Pros I appreciate the prompt and clear as well as friendly customer support. Its rare these days to have such transparency prior to signing and it really built my trust in not only the system, but also my trust in the behind the scenes support as well. Cons I don't have a "con" at this time. There has been clear and open communication, all of the benefits of AestheticsPro have been outlined - even more options for leads than my prior emr system. It's an impressive system - and an easy decision to make! Review Source Response from AestheticsPro May 6, 2026 Hi Esther, thank you so much for the amazing review! We’re thrilled to hear that our transparency, support, and feature set stood out during your evaluation process. Building trust from the very beginning is incredibly important to us, and we’re excited to be part of your journey. Thank you for choosing AestheticsPro! – The AP Team FE Fatemeh E. Owner and Sole Provider Medical Practice Used the software for: 2+ years ### "Best Customer service" January 15, 2026 5.0 Pros The Best Customer service. I have been using AestheticsPro for the past 7 years. I like many features. Cons The AP Marketing Template is very difficult to use — it frequently creates errors and is very time-consuming. I’ve reported this multiple times, but nothing has changed. I’m also disappointed with the gift card feature. I would really like an actual gift card image that I can email to clients. Thank you for your attention to this. Review Source Response from AestheticsPro January 19, 2026 Hi Fatemeh! Thank you so much for being a loyal AestheticsPro client for 7 years! We truly appreciate your continued support and we’re grateful to hear you’ve had a great experience with our customer service. We also sincerely appreciate you sharing your concerns regarding the Marketing Template errors and the gift card feature. Your feedback is incredibly valuable and helps us continue improving the platform. We will take this into consideration for future updates. Thank you again for taking the time to share this with us! - The AP Team AD Andrew D. Patient and Operations Coordinator Medical Practice Used the software for: 6-12 months ### "Effective and contstantly improving!" May 14, 2026 5.0 Im really enjoying it the more i get to know it. I wish onbaording was alot more indepth or there were modules we can click through to set things up in each key area Pros I like that they are contantly improvig their services and streamlinging functions that make sense to what we do in clinic. Cons I think there are still some areas not thought out fully, like the Integration of the inventory360 to AP payments. Also have a chat system between staff. That would make things even better! Review Source Response from AestheticsPro May 18, 2026 Hi Andrew, thank you for your feedback! We’re glad you’re seeing continuous improvements and finding value in the platform. Your suggestions around integrations, communication tools, and onboarding are incredibly helpful as we keep evolving. We appreciate you being part of the journey! –The AP Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.