# AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AestheticsPro the right Spa solution for you? Explore 651 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93446/AestheticsPro/reviews --- AestheticsPro 4.4 (651) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of AestheticsPro Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews Intuitive and simple navigation 87% positive reviews out of 68 Most reviewers describe ease of use as a key benefit, highlighting straightforward navigation and minimal learning curve. Limited payment integration options 63% negative reviews out of 59 Some reviewers indicate payment and invoicing are hindered by restricted integrations, confusing processes, and difficulties with credit card compatibility. Cara I Practice Manager, Coolsculpting Specialist and Aesthetic Specialist., 2 - 10 employees. "It also takes a long time for the machine to take a payment and then I have to go into our IQ account to make sure that the payment was taken. " Responsive and knowledgeable support team 93% positive reviews out of 56 Most reviewers indicate staff support is prompt, knowledgeable, and approachable, making onboarding and troubleshooting straightforward. Frequent glitches and system instability 72% negative reviews out of 54 Most reviewers find bugs and issues disruptive, citing recurring glitches, slowdowns, and unresolved technical problems affecting daily workflow. Hulnara C Medspa owner, 2 - 10 employees. "I dont care for any new features if it is unusable due to glitches." Comprehensive and evolving feature set 87% positive reviews out of 45 Most reviewers appreciate features that address diverse business needs, with regular updates and useful tools for daily operations. Alejandra H Owner, 1 employee. "The platform itself is very versatile and continues to evolve with new features and improvements, making it adaptable as my business grows and my needs become more complex." Inconsistent communication tools 52% negative reviews out of 42 Some users report email and text messaging lack customization, reliability, and integration, causing communication challenges with clients. Rhea M directive, 2 - 10 employees. "The text and call service doesn't work for Belize and this is a major form of marketing and automated confirmation of clients." ## Showing most helpful reviews Showing 1-25 of 651 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonna B. Injector Health, Wellness and Fitness Used the software for: 6-12 months ### "Efficient and easy to ise" February 16, 2024 5.0 Pros Online booking and easy set up, acres to documents online Cons Calendar access, to many steps to get to current day Review Source Response from AestheticsPro February 19, 2024 Hi Jonna! We greatly appreciate your fantastic review of AestheticsPro! It's wonderful to hear that you're enjoying the software and finding it user-friendly. If you ever require assistance, please don't hesitate to contact us – we're always here to help! Wishing you all the best in the business! - the AP Team MB Megan B. Owner, CEO Medical Practice Used the software for: Less than 6 months ### "Getting Started with Aesthetics Pro " May 15, 2026 5.0 Everything so far has been great with the onboarding experience! We are excited to get the ball rolling. Pros Very informative and great customer support so far. We are looking forward to the patient management and charting usage. Cons We dislike that the AP payments option does not accept/work with GLP-1 medication payments. That's a bit frustrating. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro Ease of use and integration. We almost went with Boulevard, but price points fit us better here. Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Integrating more medical and need to be able to do prescriptions. Review Source Response from AestheticsPro May 18, 2026 Hi Megan, thank you for the kind words! We’re so glad your onboarding experience has been a great start. We appreciate your feedback on GLP-1 payment compatibility and will be sure to share this with our team. Excited for you to continue growing with AestheticsPro! –The AP Team MG Mallory G. Owner CRNP Medical Practice Used the software for: 1-2 years ### "Aesthetics Pro - Only recommend for small or startup businesses" November 14, 2025 3.0 Like I said, it was fine at first for just getting started. The onboarding was good- helpful for sure. But after that I felt like I was on my own. Pros This was my first EMR system for my own business. I was excited at first because it seemed very high tech. It was good for getting started, but as I added services it wasn't quite up to what I needed. Cons It was very frustrating when I had a problem. I could never talk first hand (or even chat) with someone. I would have to submit a ticket, wait for a response, and go back and forth with them that way. It would sometimes take DAYS to resolve an issue. Alternatives considered [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) Reason for choosing AestheticsPro It seemed like the best value for the money at the time. I didn't want to pay per patient, I prefer a flat rate. Review Source Response from AestheticsPro November 18, 2025 Hi Mallory, Thank you for sharing your experience. We’re glad the onboarding helped you get started, and we’re sorry our support and features didn’t keep up as your business grew. Since then, we’ve added live support, Saturday support hours, and expanded our in-software education to resolve issues faster and more directly. We appreciate your feedback and wish you continued success. -The AP Team EG Esra G. Operations Medical Practice Used the software for: 6-12 months ### "Aesthetics Pro is the way to go" February 18, 2026 5.0 It was difficult for us to switch to AP, but after all everything worked out, we are up and running. We feel like we made the right choice. Pros AP is user friendly, affordable, and customer service is excellent. We also appreciate that AP is constantly working on making the software better. Furthermore, it's nice that AP regularly checks up on us to make sure that we are okay. Last but not least, the contemporary features like the patient portal that come with AP are very important for us to stay competitive. Cons 1.Picture uploads could be easier. 2. It would be great if we could make changes to an invoice on a later day if needed. 3. The commission structure to be more flexible. We pay commission on net profit. That option is not available in AP. 4. It would be nice if we could scan our forms into AP instead of building them from scratch. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro The pricing and features are better. For example, we were able to integrate prescription management with AP. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Nextech is too expensive and too complicated Review Source Response from AestheticsPro February 25, 2026 Hi Esra, Thank you so much for the awesome review! We’re thrilled to hear AestheticsPro has been user-friendly, affordable, and helping your practice stay competitive — especially with features like the patient portal. That’s exactly what we love to hear! We also really appreciate your thoughtful feedback on picture uploads, invoice edits, commission flexibility, and form scanning. Detailed insights like yours help us continue making the platform even better for growing teams like yours. We’re so glad the transition worked out and that you feel confident in your choice. We’re excited to keep growing right alongside you! -The AP Team AM Ashley M. Nurse practitioner Cosmetics Used the software for: 1-2 years ### "Love using AP" May 7, 2026 5.0 I love Aesthetic Pro. I love the software and the features that it offers. The trainers are very nice and knowledgeable and always available to help. Pros All of the trainers are very knowledgeable and I love that I can get help at any time. Everyone is super helpful! Cons Super happy with everything no complaints. This is my second year with this company and I love everything that they are doing. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing AestheticsPro The pricing and the ease of using the software Review Source Response from AestheticsPro May 12, 2026 Hi Ashley, thank you so much for your kind words! We’re thrilled to hear how much you’re enjoying the platform and that our training and support team has been there for you every step of the way. We also appreciate your continued trust in us over the past two years. Thanks again for being part of the AestheticsPro community! – The AP Team NM Nikki M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "User Friendly" May 27, 2026 5.0 I would say the platform has been very easy to navigate and user-friendly from the beginning. Everything is organized in a way that makes it simple to find what I need without confusion or frustration. One thing that has really stood out to me is the level of customer service and support. Anytime I’ve had a question or needed assistance, the team has been extremely friendly, professional, and very prompt in responding. It’s reassuring to know that help is available quickly when needed, and that has made my overall experience much more positive and stress-free. Pros The training sessions have been extremely helpful and informative. The team does an amazing job walking you through the platform step-by-step, making everything easy to understand and apply. They thoroughly explain each feature, how it works, and how it can be effectively incorporated into your company’s daily operations. The support, patience, and detailed guidance provided during training have made the onboarding experience smooth, professional, and very valuable. Cons Wish it had AI so i could make service packages and descriptions and I wish it had the booking link that didn't look like a long code. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing AestheticsPro The sales rep was amazing and made me feel like this was going to be a easy set up and it was. Review Source Response from AestheticsPro June 1, 2026 Hi Nikki, Thank you for your wonderful review! We’re so glad to hear that our training team helped make your onboarding experience smooth, informative, and stress-free. Providing the guidance and support our clients need to feel confident using AestheticsPro is always our goal. We also appreciate your feedback regarding AI-assisted content creation and booking links. Suggestions like these help guide our future enhancements as we continue to evolve the platform. Thank you for choosing AestheticsPro; we’re excited to be part of your continued success! –The AP Team QY Qing Y. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best choice for aesthetic medicine " April 30, 2026 5.0 We haven’t opened yet so can’t comment on actual use, but so far with set up and training we are very happy. The support and onboarding staff have been great. We did a lot of research of different options for EMR and AP is what we chose and so far we don’t regret this choice. Pros It’s the most comprehensive EmR software specifically designed for aesthetic medicine. It has versatile features, functionality design tailored to businesses like medspas, and a responsible support team. Cons Some of the integration functions still need improvement. Currently things like texting, video visits, RX, all require third party integration that needs the client to set up separate accounts then connect to AP. Wish these could be just part of the software. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro It seemed to have more features tailored to aesthetic medicine and good customer support Review Source Response from AestheticsPro May 6, 2026 Hi Qing, thank you for your detailed and thoughtful review! We’re so glad to hear our onboarding team and feature set have helped make your setup experience a positive one so far. We also appreciate your feedback regarding integrations and third-party connections; insights like this help guide future improvements as we continue expanding the platform. Thank you again for choosing AestheticsPro! – The AP Team SP Serafim P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "The software you never knew you needed in your life!" April 15, 2026 5.0 Overall, the system is very good and it gives the operator the ability in completing tasks fast and efficient! Pros Versatility and ease to get support from the team! Adjustable to the nature of your business and how to tackle complex issues and actions. Cons Possibly you guys can limit the number of clicks to get to certain topics. Also, if you are imputing prices for products and services to have a tab for taxes right there instead of going back to the admin menu to find the taxes tab. Alternatives considered [SALUS](https://www.capterra.com/p/178999/Salus-Pro/)[Portrait](https://www.capterra.com/p/10030063/Portrait/) Reason for choosing AestheticsPro Better end user environment and better pricing. Review Source Response from AestheticsPro April 21, 2026 Hi Serafim, thank you for the great review! We’re so glad you’re finding the platform versatile and efficient for your business. We also appreciate your thoughtful suggestions on improving navigation and simplifying workflows—feedback like this helps us continue to improve. Thanks for choosing AestheticsPro! – The AP Team AC Angela C. ceo Health, Wellness and Fitness Used the software for: 2+ years ### "Give your review a title Strong Platform for Medspas With Room to Improve" May 13, 2026 4.0 Overall, my experience with has been positive. The platform has many useful features for aesthetics and wellness practices, and it offers a strong foundation for scheduling, charting, memberships, and patient management. However, there is still room for improvement in areas like automation, inventory, and communication tools. With more refinement and modernization, it could become an even stronger all in one solution for growing medspas. Pros One of the things I liked most about was the level of customizability within the platform. It allows practices to tailor workflows, memberships, forms, treatment packages, and client management systems to fit the specific needs of their business. The software is aesthetically geared toward medspas and wellness clinics, which makes it easier to organize services and streamline operations compared to more generalized EMR systems. Cons The biggest downside for me was the inventory system and the lack of more advanced real time communication features. Inventory management could be much more intuitive and refined, especially for clinics managing retail, injectables, and consumables at scale. I also wish the platform had stronger built in texting and automation capabilities similar to Zenoti, particularly for real-time communication, marketing automation, and client engagement workflows. Review Source Response from AestheticsPro May 18, 2026 Hi Angela, thank you for your thoughtful and detailed feedback. We’re so glad you’re seeing the value in customization and overall functionality. We also appreciate your insights on inventory and communication tools—feedback like this helps guide our future improvements. Thanks for growing with us! –The AP Team KC Kelsey C. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Provider feedback" May 13, 2026 5.0 It has been great as a provider with documentation as well as booking clients. For the most part it is very easy to use, new updates are making it more streamline which we like. Pros I love the convenience aspect of everything being in one place for our clients EMR. It is easy to chart on as a provider. Cons I wish the "book now" appointments alerted us somehow and not just went in the "bell" at the top. If a pop up came up, it would be easier for us to see in real time. Review Source Response from AestheticsPro May 20, 2026 Hi Kelsey, thank you for your thoughtful feedback! We’re so glad you’re enjoying the convenience of having everything in one place and that charting has been easy for you. We appreciate your suggestion around real-time booking alerts—that’s great insight, and we’ll be sure to share it with our team as we continue improving notifications. Thanks again for being part of AestheticsPro! –The AP Team AV Amy V. Office Manager Medical Practice Used the software for: 2+ years ### "Office Manager" March 9, 2026 5.0 The beginning was rocky but as it is releasing new features and meeting progress it seems to be coming together better Pros I like that new features are coming out more frequently to improve the overall ease of use. I am liking that e-gift cards are an option now as well Cons It would be helpful if there was a vitals page in the patients chart. The amount of clicks it takes in order to dig in a patients chart is still alot. It would be helpful if there was a reference page (vitals, medication, allergies) Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro Price point and other features that were available at the time Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Unsure it was before I started working at the practice- i believe because we needed more medspa friendly record keeping Review Source Response from AestheticsPro March 10, 2026 Hi Amy, Thank you for taking the time to share your feedback! We’re glad to hear you’re enjoying the steady release of new features and the addition of e-gift cards. We also appreciate your suggestions regarding chart navigation and reference pages, feedback like this helps guide how we continue improving the platform. -The AP Team MS Marty S. Owner Operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wish I would of found Aesthetics Pro A LOT sooner." December 26, 2025 5.0 It has been great. Having everything all in one is, patient files, forms, the ability to upload. This has been amazing so far. The training staff has been great to me and very patient. Pros Security Value for Money Customer Support Patient Record Management Patient Management Payment Processing Charting Cons I haven't found anything I don't like thus far. It's a challenge to learn a new system, but that is do to me and not being a very techie person. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Because Vagaro, as it helped me when starting my business, it does not have a lot of features that we need. Review Source Response from AestheticsPro January 19, 2026 Hi Marty, Thank you so much for taking the time to share such a thoughtful review! We're happy to hear you’re enjoying the convenience of having everything in one place — patient files, forms, uploads, and more. That “all-in-one” experience is exactly what we aim to deliver, so it means a lot to know it’s been working well for you. We also truly appreciate your kind words about our support team. Learning a new system can definitely feel overwhelming but we’re so happy our team has been able to support you with patience and care along the way. Thank you again for your trust. We’re excited to continue supporting you and your practice! - The AP Team BS Brian S. OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "Aesthetics Pro for Med Spas" September 25, 2025 4.0 We use AP as our foundational platform at multiple med spas because it makes it simple to toggle from one to the other to view calendars, revenue, etc. Reporting is often frustrating to understand where some of the numbers are coming from and the occasional offline issues can be challenging - but overall, every platform has it's pros and cons so you need to pick your horse. Pros User interface is well designed and easy to get staff trained for basic functions like appointment making, editing, etc. Inventory control is user friendly. Many other platforms don't integrate charting and patient forms in the user friendly way AP does. Cons More complex features such as setting up packages and allocating product inventory used as part of a service are less intuitive and require help setting up. Also gift card feature needs a lot of work. Accurate Revenue/Performance reporting requires extensive (and expert) setup to provide real numbers. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) We were using AP in other operations and found the Zenoti platform less user friendly - although the gift card feature(s) were far superior to AP Review Source Response from AestheticsPro September 29, 2025 Hi Brian, Thank you for sharing your detailed feedback. We’re glad you find the interface easy to use, especially for staff training, inventory, charting, and patient forms. It’s great to hear AP helps you manage multiple locations with ease. We also appreciate your input on packages, inventory allocation, reporting, and gift cards. Your comments help us focus on making these features more intuitive. Thanks for trusting AP as your foundational platform and for helping us get better with each update. Wishing you the best in business! - The AP Team SW Stefanie W. owner Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] was terrific! " September 27, 2025 5.0 very pleased so far with the system. Only request is being able to toggle between the videos and the system so that us hands-on learners, can be working along with the video. Pros very easy to follow \[sensitive content hidden\] -- he never hesitated to answer any of my questions (Even if I got him off track!) Cons Some of the topics were things I had already set up from my first onboarding meeting with \[sensitive content hidden\]. But it was a good refresher and opened up conversation about other things Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro Erin! She was very easy to talk with and really provided great information that helped me make a decision Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) ease of use; customer service; forms, integration with website Review Source Response from AestheticsPro September 30, 2025 Hi Stefanie, Thank you for sharing such thoughtful feedback! We’re glad to hear your onboarding experience was clear, supportive, and that our team was able to answer all your questions. It’s wonderful that the refresher sparked new conversations and helped build more confidence with the system. We truly appreciate your suggestion about toggling between training videos and the system — that’s a great idea, especially for hands-on learners, and we’ll be sure to share it with our team. We’re so pleased you chose AestheticsPro and that factors like ease of use, integrations, and customer service made the difference. Welcome again to the AestheticsPro family — we’re excited to continue supporting your success! — The AestheticsPro Team PZ Peggy Z. Nurse practitioner Medical Practice Used the software for: 1-2 years ### "Excellent experience " December 3, 2025 5.0 Great! They answers my question. I think the overall software is just a little dated. Could have some better AI features Pros He answered what I needed. I had plenty of time to go through the stuff and I liked that he did it with me. Cons Nothing really but I wish they sent a text with the link. I had to download the app took me a second to log in Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro The all in one package users. Unlimited packe users. Unlimited Review Source Response from AestheticsPro January 19, 2026 Hi Peggy, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that our support staff was able to walk through everything with you and give you the time you needed. That’s exactly the experience we aim to deliver. We also appreciate your note about receiving the link via text and the login process. We know convenience matters, and feedback like yours helps us continue improving. Thank you again for your helpful insights and for being part of our community! If there’s ever anything more we can do for you, we’re here to help. - The AP Team KU Kathryn U. Owner Medical Practice Used the software for: 2+ years ### "Cancellation review" July 2, 2025 5.0 Overall great product, I used it for ten years and would have continued if not for my retirement. You provided occasional upgrades as well. Pros Scheduling was easy and I liked being able to see who was confirmed, who had paid on the same screen. Also, our practice loved the ability to differentiate between quantity purchased and quantity used. Cons The reports section was a little cumbersome. I just could ask the sales report for "last month", one had to enter a start date and end date. Also printing from the reports was difficult. My main complaint was that you only had one credit card merchant option. I did not like World pay services, and asked more than once over the years if there was a second option. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) We could not differentiate between quantity purchased and used. Review Source Response from AestheticsPro July 3, 2025 Good day to you Kathryn, Thank you so much for your thoughtful and generous feedback! We’re honored to hear that you used AestheticsPro for ten years and that it supported your practice so well throughout that time. It’s great to know that features like appointment visibility, payment tracking, and inventory management brought real value to your workflow. We appreciate your candid notes about the reports and merchant services. Your input is incredibly helpful, and we recognize how important flexibility and ease of use are—especially in reporting and payment processing. We’re always evaluating new options and improvements based on feedback like yours. We're happy to offer both WorldPay and Gravity as integrated merchant service providers. Congratulations on your retirement, and thank you again for choosing AestheticsPro all these years. We’re grateful to have been part of your journey! Thank you, -The AP Team IA Isabel A. Consultant,Manager Cosmetics Used the software for: Less than 6 months ### "Hastle-Free & Stress-Free" April 2, 2026 5.0 So far I've been enjoying and all the touch points that they make to ensure the onboarding process is as smooth as can be with ongoing customer support. Pros I appreciate how straight forward and complex free is making it a faster and smoother process to schedule patients and have them be stress-free when it comes to filling out intake forms/consent forms. Cons So far I don't have a feature that I don't like the "least" however being able to add a tag to patient photos to then be able to be searched based on service type for marketing purposes would be amazing. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro The features and direct forward features made it a no brainer for us especially when it comes to digitally charting Review Source Response from AestheticsPro April 8, 2026 Hi Isabel, thank you for your detailed and thoughtful review! We’re so glad to hear the platform has helped create a smoother, stress-free experience for both you and your patients. We also love your idea around tagging patient photos for search—great feedback that we’ll be sure to share with our development team. We appreciate you being part of the AestheticsPro community! – The AP Team SC Shannon C. Owner Medical Practice Used the software for: 1-2 years ### "Great all in one" September 5, 2025 5.0 So far it has been great. Every person I’ve spoken with has been great and informative. No worries here. Pros The ease of use is absolutely amazing. I love that they are working on the system constantly to make it better and add new features Cons Nothing that I can think of. I feel like any issues I have will be easily rectified pretty quickly!! Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro What you get for the money is amazing. 🤩 Switched from [IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) Opening my own spa. Current employer uses 4 separate systems Review Source Response from AestheticsPro September 5, 2025 Hi Shannon, Thank you so much for sharing your feedback! We’re thrilled to hear that you find the system easy to use and that our continuous improvements are making a difference for you (we have so many more on the way). Our team takes pride in providing both innovative features and supportive service, so it’s wonderful to know you’ve had such positive interactions with everyone here. We’re always here if you need us, and we look forward to continuing to support your success! Wishing you the best in business - The AP Team AS Ardis S. CEO Provider Health, Wellness and Fitness Used the software for: 2+ years ### "Best Aesthetics Software in the market" September 24, 2025 5.0 Has been a very positive experience, AP continues to improve their offerings and actually listen to the users, Pros Love the new Text and Book Now features! This alone will save me over $200 monthly allowing me to cancel my current texting vendor and improve my workflow. Cons Still need to integrate payment more methods like Worldpay + SWIPE. For a seamless user experience. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro A full functioning and relational system that checked every box in evaluation. Review Source Response from AestheticsPro September 26, 2025 Hi Ardis, Thank you for your thoughtful feedback—we’re so glad to hear you’re enjoying the new Text and Book Now features and that they’re already saving you money each month! Improving workflow and helping our users simplify their operations is exactly what we aim for. We’re grateful for your trust in AestheticsPro and excited to keep building solutions that support your business growth. Wishing you the best in business - The AP Team AJ Angel J. Owner, Nurse injector Medical Practice Used the software for: 1-2 years ### "Perfect EHR system " September 26, 2025 5.0 I have been a customer for nearly 2 years and I love it. Customer service is great and I love all the training videos. Pros I like that the system is easy to navigate and affordable. Keeping track of records, notes and photos is a great feature. Not to mention the all of the consent templates. Cons The biggest thing that I didn’t like was that there was no integration between the system and my website. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Moxie](https://www.capterra.com/p/10026264/Moxie/) Reason for choosing AestheticsPro Product was affordable and was easy to get set up. Review Source Response from AestheticsPro September 30, 2025 Hi Angel, Thank you for being with us for nearly two years! We’re so glad you find AestheticsPro easy to navigate and valuable for managing records, notes, photos, and consents. It’s wonderful to hear that our customer service and training videos have been helpful too. Thank you again for your loyalty and for choosing AestheticsPro! Wishing you the best in business! - The AP Team HW Hannah W. DNP, Owner Medical Practice Used the software for: Less than 6 months ### "Everything in one place for a medical spa" May 2, 2025 5.0 Looking forward to having everything in one place and reducing the amount of paperwork in our office and streamlining check in for our clients. It’s a very robust system. Pros Sincere interest in helping with the transition and continued support through challenges. Really appreciate \[sensitive content hidden\] help with the ongoing onboarding process. Cons Forms. The pre-programmed forms need a lot of editing and there’s several standard med spa/wellness clinic services that don’t have forms. Alternatives considered [OptiMantra](https://www.capterra.com/p/159365/OptiMantra/) Reason for choosing AestheticsPro recommended by colleague-- for being comprehensive Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) to facilitate less paper charting... addition of an emar to our processes Review Source Response from AestheticsPro May 6, 2025 Hello Hannah, Thank you for your thoughtful feedback! We're so glad to hear that you've felt supported throughout your onboarding and transition—it's our goal to make sure you feel confident every step of the way. We’ll be sure to pass along your kind words to our team! Your insights assist us in continuous enhancements to our software. It’s exciting to know that AestheticsPro is helping you move toward a more streamlined, paperless workflow. We’re grateful to support your practice and look forward to your continued success! Thank you, -The AP Team KH Kody H. Medical Aesthetician, Owner Medical Practice Used the software for: Less than 6 months ### "Medical Aesthetician, Owner" June 4, 2025 5.0 I have truly had a positive experience so far, mostly with \[sensitive content hidden\] and the other staff who have assisted me in setting up my software. Pros \[sensitive content hidden\] genuinely cares about helping in every capacity that he can. I am very thankful he is my go-to at AP. It is hard to find true customer service these days however everyone that I have encountered with AP has been wonderful. Cons The setup has been a bit harder for me just because of a personal/time constraint. I understand no two medical aesthetics practices are the same so the process is necessary. They have provided the tools, it just requires a lot from me that I have not had time for. I would not let this discourage me from recommending to another provider looking for this service. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro Value, Price, Efficiency, Customer Service and Support. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Still using paper charts with the exception of scheduling through DrChrono Review Source Response from AestheticsPro June 6, 2025 Hello there Kody, Thank you so much for your kind words! We're thrilled to hear that your experience with our team—especially your Client Success Manager—has been so positive. We understand set up can take some time, especially when balancing a busy schedule, and we are so glad that we can provide you with all the resources and the assistance to get you going on your time. Your thoughtful feedback means a lot, and we’re honored to support your practice every step of the way. We’re here whenever you need us! We always encourage you to reach out to award-winning support team and your Client Success Manager. Thank you for being apart of the AP Community! -The AP Team TM Taylor M. Owner Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Save Yourself Time, Money & Frustration. " July 16, 2025 1.0 \-10/5 stars. Outages & NUMEROUS scheduling issues that have caused me to work extra in off hours & on vacations to rectify — not to mention causing me to lose money due to frustrations on the clients end with booking appointments. Also HORRIBLE support & customer service — they either never have answers for you, or they have the nerve to blame you and say “the information is in your contract so you should have known” - nice way to be spoken to as a loyal customer of 5 years, always paying my bill on time without issue. Pros Would give negative stars if possible. Absolutely horrible software and terrible, greedy customer service practices. Constant bugs, outages, and scheduling issues that have caused me to lose money in my business due to clients being able to double book or even worse, schedule appointments during blocked off times that should not even be available. I have had many clients reach out expressing frustration that they can not complete booking an appointment due to errors they receive, or the pages simply not populating correctly for them to select services — again causing me to lose business as a small, sole proprietor business owner. I will constantly have issues and be told “we checked this issue and cannot replicate it” so there is absolutely no answers or resolve. I even had to call clients daily on my only vacation time, leaving the beach to go back to my hotel room, to contact clients that should not have been able to book appointments that they were able to book, and to try and get them rescheduled. This issue went on for 2 weeks. Mind you, they increased the monthly charge by $25 without any improvements or additional inclusions— in fact, the software was even worse! I have been charged for additional texts and marketing emails without any knowledge and was told that I should’ve reached out to my account manager to make sure there weren’t additional fees first. Not to mention the many outages & software bugs that would disrupt daily operations and would not allow me to access forms or complete payments with clients— thank God for Venmo in those scenarios— which looks completely unprofessional imo. Will be switching my software ASAP, never recommending this joke of a software. Invest in something better, even if it costs more— trust me. I’ve been a loyal customer for 5 years, never had a late payment and they’ve treated me so poorly like they couldn’t care less about my business or loyalty. Cons Scheduling issues. Software outages and bugs disrupting scheduling and payments. Losing money for my business. Customer service and never receiving answers for issues that occur. Review Source Response from AestheticsPro August 8, 2025 Hello Taylor, Thank you for your feedback and for your loyalty over the past five years. We’re glad to confirm that the scheduling conflicts, blocked time visibility, and booking reliability concerns you raised have been resolved by our team. We also understand your concerns about billing and usage-based charges—while outlined in the service agreement, we recognize the importance of proactive clarification and education around feature use and associated costs. Over the past year, we’ve released system enhancements to improve reliability, scheduling workflows, and performance, as well as added features based on client feedback. Our support team is easily accessible via tickets, scheduled CSM calls, and live support sessions, and we’d be happy to arrange a personalized training to further optimize your experience. Thank you again for your candid feedback—it plays a crucial role in helping us improve, and we’re committed to earning back your confidence. -The AP Team RH Rachel H. Physician Medical Practice Used the software for: 1-2 years ### "Good but room to improve " November 12, 2025 3.0 I have personally found it quite challenging to navigate simple tasks, and have experienced multiple glitches. Pros The integrations and price. I do think the reports are fairly accurate, but beyond that it pretty much suits my needs. All EHRS have their downfalls. Cons Having to create forms and consents. There should be a way to upload your own as it takes so much time and effort to toggle and type out your own to turn out the way you hope. Alternatives considered [Remedly](https://www.capterra.com/p/180647/Remedly/) Reason for choosing AestheticsPro The price was best as a start up company. Review Source Response from AestheticsPro November 14, 2025 Hi Rachel, Thank you for taking the time to share your feedback with us. We’re glad to hear that you’re finding value in our integrations, pricing, and reporting tools — it’s great to know these features are supporting your workflow. We also appreciate your honesty about the challenges you’ve experienced — it helps us get better, and we truly appreciate it! Wishing you the best in business! - The AP Team KM Kimberly M. Owner Nurse Health, Wellness and Fitness Used the software for: 2+ years ### "OG Med Spa / Plastic Surgery clinic " October 17, 2025 5.0 7 out of 10! We have had longevity ! I have seen effort and growth over the years to be more customizable. Pros We have been a client since the company's inception and have even helped create the initial charting and consultation tools. They have significantly improved the platform by adding options for us to create our own charting and patient records. Cons Cost, and also, there have been some marketing errors that have cost us money. It took time and many calls to try to fix the error, but we still chose to continue to use the platform. Review Source Response from AestheticsPro October 23, 2025 Hi Kimberly, Thank you for being such a long-time partner and for sharing your feedback! We truly appreciate your continued trust and are glad you’ve seen growth and improvement over the years. Your insights help us keep getting better, and we’re grateful for your support as part of the AestheticsPro community. Wishing you the bes in business - The AP Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.