--- title: "AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AestheticsPro the right Telemedicine solution for you? Explore 685 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/93446/AestheticsPro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- AestheticsPro 4.5 (685) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of AestheticsPro Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews SS Sashi S CEOMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Between scheduling, charting, Payment Processing, patient communications, and customization capabilities, the software has become an important part of our day-to-day operations.“ May 20, 2026 ND Nicole D VAAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “I didn’t like that they didn’t go into detail with step-by-step examples to take you through it like you were creating a real campaign and email blast, including how to modify the templates and set up recurring templates“ June 10, 2026 DS Diana S OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It has helped me streamline my practice by keeping scheduling, patient records, inventory, payments, and marketing all in one system.“ July 7, 2026 RM Rhea M directiveHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The text and call service doesn't work for Belize and this is a major form of marketing and automated confirmation of clients.“ March 24, 2026 AC Angela C ceoHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The software is aesthetically geared toward medspas and wellness clinics, which makes it easier to organize services and streamline operations compared to more generalized EMR systems.“ May 13, 2026 Stephanie D Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “It's not the most suitable for general surgical clinics (i.e. hair restoration).“ September 9, 2026 AS Ardis S Owner and ProviderMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Outstanding and Responsive in every way making our day seamless and enjoyable from scheduling, payroll, inventory, charting, AI and reporting.“ September 11, 2026 CG Charlotte G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We just keep resetting passwords for physicians that don’t log on regularly.“ June 11, 2026 ## Showing most helpful reviews Showing 1-25 of 685 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Owner Used the software for: Less than 1 year ### "\[sensitive content hidden\] is the best!!!" October 30, 2026 5.0 \[sensitive content hidden\] was extremely helful to get me through my learnthe system. Her patience and knowledge is very much appreciated. Pros It has a lot of features. Incredible support system. Easy to make an IT support appointment. Great onboarding training. Cons Some features locked behind paywall. System is very comlex and, I would say, not user friendly. Takes time and long training to be able use appropriately. Review Source Response from AestheticsPro October 30, 2026 Hi Svitlana, Thank you for sharing your thoughtful feedback and for choosing AestheticsPro! We're thrilled to hear that you've had a positive experience with our customer support team and onboarding training. Providing knowledgeable, patient, and responsive support is a top priority, and we're happy our team has made a difference in your experience! We also appreciate your honest feedback regarding the learning curve, ease of use, and feature pricing. We understand that getting familiar with comprehensive medical spa management software can take time, and your insights help us identify opportunities to improve the user experience. Thank you again for your feedback and for being part of the AestheticsPro community. We're committed to helping you feel confident using our medspa software and look forward to supporting your practice's continued success! - The AP Team APRN, FNP-BC, LE Used the software for: Less than 1 year ### "onboarding review" October 28, 2026 5.0 great experience! my initial onboarding was very informative as well as my other sessions, there are so many things i can do and incorporate Pros your representatives have been very thorough!! and have answered all my questions , \[sensitive content hidden\] Cons no least like issues thus far so far the aesthetics pro seems to really be what im looking for regarding all my concerns Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) I want an all in one platform that is able to provide everything my patients need without the hassle of logging into several portals Review Source Response from AestheticsPro October 28, 2026 Hi Karen, Thank you for your wonderful 5-star review and for choosing AestheticsPro! We're thrilled to hear that your onboarding experience has been informative and that our team has been thorough, helpful, and responsive to your questions. Our goal is to provide comprehensive, user-friendly medical spa management software that simplifies daily operations by bringing essential practice management tools together in one convenient platform. We're so glad AestheticsPro is meeting your expectations and helping you move toward a more streamlined workflow without juggling multiple systems. We truly appreciate your kind words and are excited to support you as you continue exploring everything our medspa software has to offer. Thank you for being part of the AestheticsPro community! The AP Team Nurse Practitioner and Owner Used the software for: Less than 1 year ### "DNP Health&Wellness" October 28, 2026 4.0 Introduction to program was awesome and the representative made it look very easy to use. When getting into the program it is cumbersome to set up. I am hoping that the more I use it I will enjoy it more. Pros I especially like the layout and aesthetics of the program. Check out is very easy and tracks multiple payment methods Cons I am very experienced with electronic charting and introducing a new platform to a company - the initial set up was great but the 2 additional sessions were too short as the set up is cumbersome and the training videos are outdated and do not match the current format of the program. Review Source Response from AestheticsPro October 28, 2026 Hi Denise, Thank you for sharing your honest feedback and for choosing AestheticsPro! We're happy to hear that you appreciate the design of our medical spa management software and find our checkout and payment processing features easy to use. We also understand your frustrations with the setup process, training session length, and outdated training materials. Your feedback is incredibly valuable, and we recognize how important a smooth onboarding experience is, especially when transitioning to new medspa software. We're committed to improving our training resources and making the setup process more efficient and user-friendly. Thank you again for giving AestheticsPro the opportunity to support your practice. We look forward to helping you feel more confident and comfortable with the platform as you continue exploring its capabilities! The AP Team office manager Used the software for: 3-5 years ### "office manager " October 21, 2026 4.0 it has gotten better over the years. loved all the improvements that have been made and look forward to more. Pros It is very easy to use. Detailed to see all the improvements made over the years. The videos that you have us sign up for should also be stored in AP. Cons invoice, can not go backwards at the final step to fix something if needed. this is extremely frustrating. Review Source Response from AestheticsPro October 23, 2026 Hi Leslie, Thank you for your thoughtful feedback and for being a valued AestheticsPro customer for over two years! We're thrilled to hear that you find our medical spa management software easy to use and appreciate the improvements we've made over time. We're especially grateful for your recognition of our customer support team! We also appreciate your suggestions regarding video storage and the ability to make corrections during the final invoicing steps. We understand how important a smooth, efficient workflow is to your practice, and your feedback helps us identify opportunities to improve our medspa software. Thank you again for your continued trust and support. We're committed to enhancing your experience and look forward to bringing you even more improvements in the future! The AP Team Administrative Assisstant Used the software for: Less than 1 year ### "Great Customer Support!" October 21, 2026 5.0 My overall experience with AestheticsPro has been very positive. Anytime I have had a question, they are quick to answer if I am unable to find a resolution on my own with videos and trainings that are available. Pros AestheticsPro is very user friendly and I felt fully supported by the staff with the different trainings they offered. Cons We have been very satisfied with AestheticsPro so far and have not had any issues with the software. Review Source Response from AestheticsPro October 21, 2026 Hi Jayden, Thank you for your wonderful review and for choosing AestheticsPro! We're thrilled to hear that your experience with our medical spa management software has been so positive and that you've found the platform user-friendly and easy to navigate. We're especially happy to know that our training resources, helpful videos, and responsive customer support team have made your onboarding experience smooth and successful. Providing the tools, guidance, and support our customers need to feel confident using our medspa software is always a top priority! We truly appreciate your 5-star rating and recommendation. Thank you for being part of the AestheticsPro community! We look forward to continuing to support your practice's growth and success. The AP Team MD owner Used the software for: 3-5 years ### "Customer Service" October 19, 2026 4.0 I have been an Aesthetics Pro customer since 2012. I have been with it through growing pains and it is now a much improved product. They have listened to my critiques and made the product easier to use. Pros Their customer service is now really service. When they make a mistake, and every company makes mistakes, within 24 hours they have contacted me and are trying to make it right again. That is a sign of a well managed company. Cons The fact that obviously young people have designed the software so the print is small, and dark gray on gray so hard to read quickly. That is for anybody over 50! Youngsters slso seem to have a predilection for lots of white space on the page, not legible print. Review Source Response from AestheticsPro October 19, 2026 Hi Carol, Thank you for your thoughtful feedback and for being a valued AestheticsPro customer since 2012! We're incredibly grateful for your loyalty and for recognizing the improvements we've made to our medical spa management software over the years. We're especially happy to hear that our customer support team has been responsive and proactive in addressing your concerns. Providing reliable, attentive service is a top priority, and your kind words mean so much to our team! We also appreciate your honest feedback regarding text size, readability, and software design. Your insights are valuable as we continue improving the accessibility and ease of use of our medspa software to better serve our customers. Thank you again for over a decade of trust and support. We look forward to continuing to improve your experience and support your practice's success! The AP Team Owner-Managing Director Used the software for: 3-5 years ### "“A Loyal Customer Since 2017 – Great People Behind the Software!”" October 15, 2026 5.0 I’ve been using AestheticsPro since 2017, so I’ve had nearly a decade of experience with the company. During that time, I’ve seen the software evolve, new features introduced, and changes in how the company supports its customers. As a business owner, I understand that no software is perfect. What matters most to me is knowing that when an issue arises, there are people who genuinely care about helping resolve it. I especially want to recognize \[sensitive content hidden\]. Throughout my experience with AestheticsPro, these individuals have stood out for their professionalism, helpfulness, and dedication to customer service. Having people who take the time to listen, understand your concerns, and assist you makes a tremendous difference. Running a medical spa requires reliable systems, and when something isn’t working properly, it can directly affect our daily operations and client experience. Having knowledgeable and approachable people available for support is extremely important. After almost nine years as a customer, I believe loyalty should go both ways. I hope AestheticsPro continues to recognize and value its longtime customers by offering competitive pricing, ongoing improvements, and consistent customer support. Overall, I appreciate the relationships I’ve developed with the team and the assistance I’ve received over the years. A special thank you to \[sensitive content hidden\] for their efforts and for making my experience with AestheticsPro a positive one. Pros I’ve been an AestheticsPro customer since 2017, and what I appreciate most is having a comprehensive system that helps manage the day-to-day operations of my business. From appointment scheduling and client records to treatment documentation, packages, and payment processing, the platform offers many of the tools needed to operate a medical spa efficiently. However, what truly stands out to me is the people behind the software. Over the years, I’ve had the opportunity to work with some wonderful team members, especially \[sensitive content hidden\]. Their professionalism, patience, and willingness to help have made a difference in my experience as a longtime customer. Cons Like any software platform, AestheticsPro has areas that could use improvement. Over the years, I’ve experienced occasional frustrations with certain features, pricing, and the time it can take to resolve specific concerns. As a longtime customer, I would appreciate greater flexibility in pricing, particularly for established businesses that have remained loyal to the platform for many years. I also believe there is room for improvement in communication, follow-up, and ensuring that customer concerns are addressed promptly. That said, I recognize that software continues to evolve, and I appreciate having team members who are willing to listen and work toward solutions. Alternatives considered [Brave](https://www.capterra.com/p/229030/Brave/)[Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reasons for choosing AestheticsPro I chose AestheticsPro in 2017 because it offered a comprehensive platform specifically designed for medical spas. Having scheduling, electronic medical records, customizable forms, treatment documentation, and payment processing in one system was important to me. The features and customer support made it an attractive choice for managing my business. Review Source Response from AestheticsPro October 16, 2026 Hi Husna, Thank you for your thoughtful feedback and for being a valued AestheticsPro customer since 2017! We're thrilled that our medical spa management software has helped streamline your daily operations, from scheduling and client records to payment processing. We're especially grateful for your kind words about our team. Providing knowledgeable, responsive, and caring customer support is a top priority, and we're happy to hear our team has made a positive impact. We also appreciate your honest feedback regarding pricing, communication, and areas for improvement. Your insights are invaluable as we continue enhancing our medspa software and customer experience. Thank you again for nearly a decade of trust and loyalty. We look forward to supporting your practice's continued success! The AP Team General Manager Used the software for: 3-5 years ### "General Manager" October 14, 2026 5.0 Pros The support staff is always helpful and kind. I appreciate that I am able to send a request for help through the system, the responses are usually quick even if it is to say, we saw this and are working on this. Cons The reports are a little clunky and not the most intuitive. I wish there was a way to track when a client last had a procedure so that er can send more targeted reminders. Review Source Response from AestheticsPro October 15, 2026 Hi Mary, Thank you for taking the time to share your feedback and for trusting AestheticsPro for over two years! We're thrilled to hear that our support team has been helpful, responsive, and kind. Providing excellent customer service is always a top priority for us! We also appreciate your honest feedback regarding reporting and targeted client reminders. We're always looking for ways to improve our medspa management software to better support your practice's needs. We're especially excited about our new AP Marketing Suite, which features AI-powered content creation, social media scheduling, and targeted marketing tools designed to help medical spas streamline their marketing efforts, improve client engagement, and encourage repeat bookings. Thank you again for your continued support and for being a valued part of the AestheticsPro community. We look forward to helping your practice grow with innovative medical spa software solutions! The AP Team Nurse Used the software for: 3-5 years ### "Excellent Support & Continuous Improvements" October 5, 2026 5.0 Great overall experience! Helpful support, easy training, and continuous updates that make work easier. Pros We’re very satisfied with AestheticPro! The software provides excellent Security, great Value for Money, and responsive Customer Support. Its Patient Record Management and Patient Records features keep everything organized and easy to access. Payment Processing is seamless, and the Charting tools make our daily workflow much more efficient. Highly recommended for aesthetic practices! Cons Honestly, we don’t have any major issues with the system at this point. Any areas we previously felt could be improved have been addressed through new features and updates. As we continue to learn and grow with AestheticPro, we’re very happy with the system and excited to see what comes next. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We switched from Mindbody because the system felt outdated and didn’t offer the forms and charting capabilities we needed. AestheticPro has provided a much more complete solution for our practice. Review Source Response from AestheticsPro October 5, 2026 Hi Michelle, Thank you so much for the wonderful review and recommendation! We love hearing that the continued updates to AestheticsPro have addressed areas you previously wanted to see improved. Knowing that our charting, patient records, payments, training, and support are helping make your team’s day-to-day work easier is exactly what we strive for. We’re grateful to have you growing with us and can’t wait for you to see what’s next! – The AP Team VP of Operations Used the software for: 1-3 years ### "Great Customer Support and a More Personal Experience" October 5, 2026 5.0 Overall, my experience with AestheticsPro has been very positive, and a big part of that is the customer support we receive. Being able to pick up the phone and speak with a real person who knows the platform and can quickly help is something I really value. My experience has also improved through my quarterly conversations with Denis Workman. She takes the time to listen to our feedback, remembers previous conversations, and follows up on things we have discussed. She has helped us feel more connected to AestheticsPro and has given us the sense that our feedback is heard and matters. There are still areas I would like to see improve, particularly the reporting features. I understand that additional reporting tools are being worked on, and I am looking forward to seeing those changes. Overall, I feel that AestheticsPro has become much more of a partner to us than it felt in the past. The combination of a platform that continues to improve and having knowledgeable, caring people available when we need help has made a very positive difference in our experience. Pros What I like most about AestheticsPro is the customer service. Being able to pick up the phone and speak with a real person is something I truly appreciate. The people on the other end are professional, caring, and knowledgeable about the product. They are quick to understand the issue and know how to help without making you feel like you are being passed around or trying to figure it out on your own. I especially appreciate having a live person available when I need help. That personal support makes a big difference in my experience with the platform. Cons The area I like least about AestheticsPro is the reporting features. I would like to have more reporting options and easier access to the information that is most useful to us as a practice. I understand there is a focus this upcoming quarter on making more reporting tools available to the end user, and I am looking forward to seeing those improvements. I think having stronger reporting capabilities will make the platform even more useful for our day to day needs. Review Source Response from AestheticsPro October 5, 2026 Hi Christi, Thank you for sharing such thoughtful feedback! We’re especially happy to hear how much you value the personal connection with our team and the ability to speak with someone who truly understands your needs. We also appreciate your feedback around reporting as we continue working to strengthen and expand the platform. Thank you for trusting us to be a partner in your practice! – The AP Team Head of Admnistration Used the software for: Less than 1 year ### "\[sensitive content hidden\] was so helpful in training " July 6, 2026 5.0 Great experience with support pros and ease of use for what our company was looking for. Great product Pros User friendly and customer support. Trainers with great knowledge and ability to manage payments, patient records and value for the money Cons There were no cons to my experience with AestheticsPro. Love the program and ease of use. No negative reviews Switched from [Omni](https://www.capterra.com/p/252121/Omni-HR/) Much better product. Omni was not equipped for what we need. Review Source Response from AestheticsPro July 17, 2026 Hi Kelly, Thank you for your wonderful review! We’re so glad our training team and support staff helped make your onboarding a great experience. It means a lot to hear that AestheticsPro has been a great fit for your practice, and we appreciate you choosing us. –The AP Team Office Manager Used the software for: Less than 1 year ### "Loving It!" August 27, 2026 5.0 So far, it's wonderful! This software system has a lot of features that our old software did not have and once we get used to using it, it should make our lives easier! Everyone (including \[sensitive content hidden\]) has been so nice and so helpful. It is greatly appreciated! Pros I really appreciate how thorough and helpful our trainers and reps have been. With every call, we learn another little nugget of information, that we're excited to start using - from patient records management, to before and after pictures. This is going to help us out a lot! Cons Since I have to add something here to meet the requirement, I would say the thing we like the least would be that if we go over a certain amount of text messages, we have to pay for an additional text allowance. Switched from [Azalea Health](https://www.capterra.com/p/123268/Azalea-EHR-RCM/) We wanted something more geared to our needs, since Practice Manager was more for the medical side of things. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reasons for choosing AestheticsPro We liked how most of the features that AestheticsPro offered were included in the pricing, rather than all "ala carte" options, where everything would be an additional add-on price. Review Source Response from AestheticsPro August 28, 2026 Hi Devon, Thank you for the wonderful review! We’re so glad to hear your training experience has been helpful and that you’re excited to put more of AestheticsPro’s features to use. We appreciate your feedback and look forward to continuing to support your team! – The AP Team Manager Used the software for: 1-3 years ### "Great Platform with Lots of Opportunities for Growth" April 16, 2026 2.0 It works great when it works, then issues can persist for months without meaningful resolution or meaningful follow up. Pros We enjoy the Patient Record Management, Online Booking features, and Invoicing features which do get improved frequently. Cons We dislike the customer support process and have found it very difficult to resolve issues in a timely manner. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Needed more reporting, website, and scheduling features Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reasons for choosing AestheticsPro Thought it would be better or have more features we use Review Source Response from AestheticsPro April 16, 2026 Hi Lilyth, thank you for your feedback. We’re glad you’ve found value in features like patient records and online booking. Our team looked closely into the issue you experienced, and it appears to be related to your personal device update. We understand how frustrating that process can be. We appreciate your patience and will continue working to provide the best possible experience. – The AP Team Owner Operator Used the software for: 1-3 years ### "AestheticsPro Review" August 15, 2026 5.0 We absolutely love AestheticsPro! As a small med spa, having a system that keeps everything organized and makes our day-to-day operations easier is so important, and AestheticsPro is a great fit for us. We've had a very positive experience with AestheticsPro and would absolutely recommend it to other med spas and aesthetic practices. Pros Easy to use and navigate; Great for keeping client records organized; Saves time with charting/documentation; Great communication and customer support; Regular updates/improvements to the platform. Cons There is a learning curve when first getting started. There are so many features that it takes a little time to learn Switched from [BoomerangFX](https://www.capterra.com/p/186039/BoomerangFX/) AestheticsPro is much easier to use and a better value. Review Source Response from AestheticsPro August 18, 2026 Hi Esther, Thank you for your wonderful review! We’re thrilled to hear AestheticsPro is helping keep your practice organized and running efficiently. We appreciate your kind words about our support team and are committed to continuing to improve the platform. Thank you for your recommendation! – The AP Team Office Administrator Used the software for: Less than 1 year ### "Thumbs up for AestheticsPro" September 1, 2026 5.0 Our overall experience with AestheticsPro has been a very positive experience. The staff is well informed and helpful. Pros The EMR is very user friendly. The customer support has be great so far and the response time from staff is quick. Cons We have not encountered an issue with AestheticsPro so far. The staff and EMR are easy to use so we are excited to incorporate it. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Juno EMR](https://www.capterra.com/p/176272/Juno-EMR/) Reasons for choosing AestheticsPro AestheticsPro seemed more user friendly than the other options Review Source Response from AestheticsPro September 2, 2026 Hi Jessica, Thank you for the great review! We’re so glad AestheticsPro has been easy to use and that our support team has made a positive impression. We appreciate you choosing us and look forward to supporting your team as you get fully up and running! - The AP Team Holistic Practitioner, Aesthetican Used the software for: 1-3 years ### "The Last Best Stop" September 28, 2026 5.0 AestheticsPro honors their pricing, even if you have to step away for a while. They keep you at the rate they stated you with, even when pricing changes Pros Excellent practice management system. Strong SECURITY, intuitive CHARTING and PATIENT RECORDS organization, and reliable PAYMENT PROCESSING. The PATIENT RECORD Management is flawless, even when you. and Customer Service is always quick to respond. Cons Review always needs a con, but I don’t have one, other than, they over prepare you for Success to win Review Source Response from AestheticsPro September 28, 2026 Hi Jett, Thank you so much for this fantastic review! We love hearing that AestheticsPro has been a reliable part of managing your practice, especially when it comes to patient records, charting, payments, security, and support. We truly appreciate your continued trust in AestheticsPro and are so happy to have you as part of the AP community! – The AP Team Esthetician Used the software for: 1-3 years ### "Review of Aesthetic Pro Software " September 7, 2026 5.0 Pros Helpful customeWe’ve had a great experience using Aesthetic Pro for our business. The software is user-friendly, organized, and has made managing our day-to-day operations much easier. What really stands out, though, is the customer support. Whenever we have a question or run into an issue, the support team is responsive, professional, and genuinely helpful. They take the time to understand the problem and walk us through the solution rather than just providing a quick answer. We appreciate how easy it is to communicate with their team and how willing they are to help us get the most out of the system. Having reliable customer support makes a huge difference when running a busy practice, and Aesthetic Pro has been wonderful in that area. We would definitely recommend them to other support. Cons One area that could be improved with Aesthetic Pro is the membership program setup. Our membership is customized to fit the way our business operates, but the system is not always streamlined for the way we structure our memberships. We have to make adjustments by changing terms such as “tokens” and “credits” to “products,” which can be a little confusing and requires additional steps on our end. It would be extremely helpful if the membership features were more flexible and allowed businesses to customize the terminology and structure to better match their individual programs. Overall, we like the system, but having a more intuitive and customizable membership setup would make managing memberships much easier and more efficient for our team. Review Source Response from AestheticsPro September 8, 2026 Hi Jennie, Thank you for the thoughtful review! We’re so glad AestheticsPro has helped make your day-to-day operations easier and that our support team has been there when you need them. We also appreciate your feedback on memberships as we continue improving the platform. – The AP Team Patient Care Coordinator Used the software for: 3-5 years ### "User Friendly " September 27, 2026 5.0 Pros AP is easy to navigate and keeps all pt info, scheduling, charting, and payments organized and convenient. Cons Frequent updates can take a little time to get used to, and certain tasks sometimes require extra steps. Review Source Response from AestheticsPro September 28, 2026 Hi Jessica, Thank you for the wonderful feedback! We’re so glad AestheticsPro continues to make managing patient information, scheduling, charting, and payments easier for your team. We also appreciate your patience as we continue rolling out updates and improving workflows throughout the platform! – The AP Team Chief Operating Officer - owner Used the software for: 3-5 years ### "If only you had this......... we could live happily ever after..." June 14, 2026 4.0 Love the program, the customer service. Jeffifer was really good. Presently we have to use another CRM program with it. Pros LOVE the program. The aesthetics of the program. Ease of use. It's really comprehensive. We run a hair transplant practice using it. Cons We're trying to create a referral program that doesn't really fit with what AP has. Jeffinfer, our rep, is going to think though and see if there's an option withing AP that might meet our needs. Switched from [KORVUE Cosmedic](https://www.capterra.com/p/69748/KORVUE-Cosmedic/) Bad support, old interface no medical records or HIPA Compliance Review Source Response from AestheticsPro June 15, 2026 Hi Michael, Thank you for the thoughtful review and for trusting AestheticsPro with your practice. We’re thrilled to hear you love the platform, its ease of use, and the support you’ve received from our team. We appreciate your feedback regarding referral program functionality and are always exploring ways to expand our capabilities. Thank you for sharing your insights, and we look forward to continuing to support your growth and success. –The AP Team Office Manager Used the software for: 3-5 years ### "Office Manager" March 10, 2026 5.0 The beginning was rocky but as it is releasing new features and meeting progress it seems to be coming together better Pros I like that new features are coming out more frequently to improve the overall ease of use. I am liking that e-gift cards are an option now as well Cons It would be helpful if there was a vitals page in the patients chart. The amount of clicks it takes in order to dig in a patients chart is still alot. It would be helpful if there was a reference page (vitals, medication, allergies) Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Unsure it was before I started working at the practice- i believe because we needed more medspa friendly record keeping Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reasons for choosing AestheticsPro Price point and other features that were available at the time Review Source Response from AestheticsPro March 10, 2026 Hi Amy, Thank you for taking the time to share your feedback! We’re glad to hear you’re enjoying the steady release of new features and the addition of e-gift cards. We also appreciate your suggestions regarding chart navigation and reference pages, feedback like this helps guide how we continue improving the platform. -The AP Team Medspa Director Used the software for: 3-5 years ### "My staff of Nurses would bragg about digital charting and how improved our office flow!" February 20, 2026 5.0 The AP team has always been responsive and helpful as we adjusted to a paperless office. High Value! Pros From 2018 Aesthetic Pro Software and my 17 year Medical Spa operation have been true growth partners Cons I do not have any negative complaints. I found it costly to add new documents for new services. That Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) to go paperless and draw details on charts Alternatives considered [Paperform](https://www.capterra.com/p/158094/Paperform/) Reasons for choosing AestheticsPro the drawing on the chart was vital in our Med Spa Review Source Response from AestheticsPro February 20, 2026 Hi Candice, Thank you so much for your wonderful review and for being a loyal AestheticsPro client since 2018! We’re truly honored to hear that digital charting and going paperless has improved your office flow and supported your team’s day-to-day operations. We also appreciate your feedback regarding the cost of adding new documents for new services, and we’ll be sure to share this with our team as we continue improving the platform. Thank you again for your continued trust and partnership! -The AP Team Nurse Practitioner and Practice Owner Used the software for: Less than 1 year ### "Great EMR and overall experience " March 5, 2026 5.0 AestheticsPro has provided an excellent experience for our med spa for nearly one year. The platform is user friendly, which made implementation smooth. Scheduling, charting, consent forms, and payment processing are all integrated in one system, saving us time and reducing errors. We especially love the photo management feature for tracking before and after results, as well as the customizable treatment notes. It has streamlined our workflow, improved organization, and enhanced the overall client experience. Highly recommend for any growing aesthetic practice! Pros AestheticsPro has provided an excellent experience for our med spa for nearly one year. The platform is user friendly, which made implementation smooth. Scheduling, charting, consent forms, and payment processing are all integrated in one system, saving us time and reducing errors. We especially love the photo management feature for tracking before and after results, as well as the customizable treatment notes. It has streamlined our workflow, improved organization, and enhanced the overall client experience. Great customer service! Cons Unable to have previous settings in new notes for consistency for certain treatment records. Price due to the EMR being most expensive out of the ones we looked into. Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reasons for choosing AestheticsPro Had creator forms and everything in one easy platform Review Source Response from AestheticsPro March 5, 2026 Hi Daria, Thank you so much for the wonderful review and thoughtful feedback! We're thrilled to hear that AestheticsPro has been a great fit for your med spa and that it’s helping streamline your workflow. We truly appreciate you taking the time to share your experience. -The AP Team Receptionist Used the software for: 3-5 years ### "I would never use anything else. AP is the best. " April 21, 2026 5.0 I really love how user friendly AestheticsPro is. It’s really easy to keep track of daily appointments. Pros So easy to use !! Everything is so organized. If I ever have a question the support team is so fast to respond and very helpful. Cons It’s hard to track referral credits if you run a referral promotion. I wish the credit would automatically pop up when checking the client out instead of them having to tell you. I also wish you could add discounts after generating an invoice in Switched from [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Ap is so much better and more organized. Boulevard was a nightmare Review Source Response from AestheticsPro April 21, 2026 Hi Amanda, thank you so much for the amazing feedback! We’re thrilled to hear how easy and organized the platform has been for you, and that our support team has been there when you need them. We also appreciate your suggestions around referral credits and discounts—great insights we’ll share with our team. Thanks for being part of AestheticsPro! – The AP Team Owner CRNP Used the software for: 1-3 years ### "Aesthetics Pro - Only recommend for small or startup businesses" November 17, 2025 3.0 Like I said, it was fine at first for just getting started. The onboarding was good- helpful for sure. But after that I felt like I was on my own. Pros This was my first EMR system for my own business. I was excited at first because it seemed very high tech. It was good for getting started, but as I added services it wasn't quite up to what I needed. Cons It was very frustrating when I had a problem. I could never talk first hand (or even chat) with someone. I would have to submit a ticket, wait for a response, and go back and forth with them that way. It would sometimes take DAYS to resolve an issue. Alternatives considered [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) Reasons for choosing AestheticsPro It seemed like the best value for the money at the time. I didn't want to pay per patient, I prefer a flat rate. Review Source Response from AestheticsPro November 18, 2025 Hi Mallory, Thank you for sharing your experience. We’re glad the onboarding helped you get started, and we’re sorry our support and features didn’t keep up as your business grew. Since then, we’ve added live support, Saturday support hours, and expanded our in-software education to resolve issues faster and more directly. We appreciate your feedback and wish you continued success. -The AP Team Owner Used the software for: 3-5 years ### "Best. Software. Ever." May 15, 2026 5.0 It’s been almost 15 years of using this software and I’ll never use another company. The new additions are also great! Pros It’s so comprehenesive. It covers everything I’d ever need for a booking software, charting, customer support and the price is amazing! Cons There’s nothing I don’t like so far. But if I had to choose, I would say that maybe you guys should be less amazing to give other companies a chance ;) Switched from [Improve App](https://www.capterra.com/p/178540/Improve/) They were absolutely terrible. Almost 2000$ a month and a fraction of the features that you guys have. Review Source Response from AestheticsPro May 18, 2026 Hi Jeremy, thank you for your incredible support over the years! We’re thrilled to hear AestheticsPro continues to meet your needs and grow with your practice. Your loyalty means a lot to us! –The AP Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.