# Page 11 | AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is AestheticsPro the right Medical Spa solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/93446/AestheticsPro/reviews

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AestheticsPro

4.4 (618)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of AestheticsPro

## Showing most helpful reviews

Showing 251-275 of 618 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BR

Brina R.  
Director  
Medical Practice  
Used the software for: 1-2 years

### "review for use"

April 8, 2024

3.0

Pros

Ease of use, the support videos are okay but need more.

Cons

Support taking days to have a call and is very frustrating. Also, the support videos are not detailed enough. Very vague. Should include more info regarding patient questions.

Review Source

Response from AestheticsPro

April 17, 2024

Hi Brina! Thank you for your review of AestheticsPro. We are happy to hear that you are enjoying the ease of use. To further assist you, your account manager will contact you to set up additional training with one of our training specialists. We hope that will help answer any questions you have. And, of course, if you need additional help at any time, don't hesitate to contact us. - Wishing you the best in the business, the AP Team

AF

Abigail F.  
Director of First Impressions  
Medical Practice  
Used the software for: 2+ years

### "Client Review - Physician Artistry Medical Spa"

January 23, 2024

5.0

Pros

The calendar features are or favorite for maintaining and scheduling current client base

Cons

Not user friendly. Hard to find tools like client messaging, importing/exporting client data

Review Source

Response from AestheticsPro

January 24, 2024

Hi Abigail! Thank you for leaving a review of AestheticsPro! We are so glad to hear that you are enjoying the calendar feature. Please reach out to our award-winning support team at any time with questions regarding our robust functions and features! We have just launched our newest version of the software, Aurora, and we think you will enjoy this new software experience. Please contact your account representative if you'd like to switch over. Wishing you the best in business - the AP Team

aD

anthony D.  
Director of Operations  
Medical Practice  
Used the software for: 2+ years

### "Great Systems for a Good Price"

July 25, 2023

4.0

It has been a great first year

Pros

Ease of Deployment . The library of templated forms per procedure

Cons

Reporting , Appointment page not customizable , Before and After photos not shoot and click into record, Forms are cumbersome to use for clients

Reason for choosing AestheticsPro

Better reporting and have a background with the program

Review Source

Response from AestheticsPro

August 1, 2023

Hi Anthony! Thank you for leaving a review of AestheticsPro software! We are glad to see that you are finding our system easy to use as well as utilizing the vast e-record template library! Please reach out to our support team for help with reporting, workflows, and any other questions you might have to increase ease and efficiency. We are here to help! Wishing you the best in business - the AP Team

KS

Kristina S.  
RN  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "It’s good, but it could be much better "

April 18, 2024

5.0

I have had some difficulties with this product. It is all new to me but I am trying to manage my way through the system.

Pros

Sometimes it doesn’t load properly, there are minor nuances about the software that get really annoying.

Cons

It is difficult to create mails and texts.

Review Source

Response from AestheticsPro

April 22, 2024

Hi Kristina! Thank you for leaving a fantastic review of AestheticsPro! We are happy you've enjoyed using our software so far. To help with the onboarding process, a senior training specialist will be reaching out to offer further assistance. We want to make your onboarding process as smooth as possible - we love to help! Wishing you the best in business - the AP Team

RD

Roxanna D.  
Medical Director/Owner  
Medical Practice  
Used the software for: 2+ years

### "review"

October 6, 2023

4.0

Pros

Scheduling is easy and the functionality and learning of the tool is easy.

Cons

ability to add clinical documents. having to build my own is cumbersome

Review Source

Response from AestheticsPro

October 16, 2023

Hi Roxanna! Thank you for leaving a review of AestheticsPro! We are so glad to hear that you're finding the scheduling and functionality to be easy. Please reach out to our award winning support team at any time and we would love to help you with your document workflow! Wishing you the best in business - the AP Team

MM

MaKenna M.  
Marketing Coordinator  
Medical Practice  
Used the software for: 2+ years

### "APro Rating"

June 11, 2021

4.0

Pros

The features for our marketing purposes are fabulous and we greatly appreciate having this option tied into the program and direct software

Cons

I feel that organizing services are a bit difficult and messy. I would like a more clear outline and ability to insert services and packages with a bit more ease

Review Source

Response from AestheticsPro

June 24, 2021

Thank you MaKenna! Our Support Team would be happy to provide some training on services and package insertion, please contact us via the ticketing system! -AestheticsPro Team

RG

Rolando G.  
RN / Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Streamline. "

September 20, 2023

5.0

Pros

I like that AestheticPro has been design specifically for the usage in the Aesthetic and MedSpa industry.

Cons

The limited merchant options and their options for EMVs could be worked on.

Review Source

Response from AestheticsPro

September 21, 2023

Hi Rolando! Thank you so much for your review of AestheticsPro! We love to see such a high ranking review from our clients, especially that they will 10/10 recommend us! We truly love being able to provide software specific to the aesthetics industry. Wishing you the best in business! - the AP Team

EK

Eugin K.  
Marketing Manager  
Medical Practice  
Used the software for: 6-12 months

### "Great customer support - \[sensitive content hidden\]"

April 8, 2024

5.0

Pros

The features were more robust than anticipated and the service rep \[sensitive content hidden\] was very helpful in generating ideas and educating on how to use the platform

Cons

The platform is great, the only con I can think of as a relatively new user is that the UI can look a little dated

Review Source

Response from AestheticsPro

April 12, 2024

Hi Eugin! We really appreciate your wonderful review of AestheticsPro! It's great to hear that you're enjoying our award-winning customer support and all of our software features! If you ever need additional assistance, please don't hesitate to contact us – we're always here to help! Wishing you all the best in the business! - the AP Team

CG

Christelle G.  
Medical Aesthetician  
Medical Practice  
Used the software for: Less than 6 months

### "Best Business Investment!"

March 7, 2024

5.0

It’s been and excellent and seamless onboarding

Pros

The features makes it easy to run my business seamlessly

Cons

The fact that it doesn’t not Integrate with any E-commerce platform and doesn’t not Integrate with other Credit card machines outside of the two vendors that Aesthetic Pro provides.

Reason for choosing AestheticsPro

The price and the features that it has seems more suitable for my practice

Review Source

Response from AestheticsPro

March 13, 2024

Hi Christelle! Thank you so much for your amazing review of AestheticsPro software! We are very excited to hear that this has been the best business investment and that you are able to run your business seamlessly! Please don't hesitate to reach out if you need anything - our customer support team loves to help. Wishing you the very best in business - the AP Team

RW

Rose W.  
Medical Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Aesthetics Pro user experience"

May 6, 2022

4.0

I'm learning about new functionality everyday! It would be great for AP to offer refresher/advanced user course tailored to account holders needs-since we don't know what we don't know :)

Pros

It has a lot of functionality, so I don't need multiple softwares to do different things

Cons

It does not integrate with Canadian systems in terms of choice for payment processing , text messaging, connectivity to e-commerce and better inventory management system. Quite difficult for patients to navigate patient portal. We need more templates for email marketing -should be refreshed with new graphics and designs to look modern and posh

Reason for choosing AestheticsPro

It had a lot of the features and functionality I was looking for-just so that I only need 1 main software in my practice

Review Source

Response from AestheticsPro

May 11, 2022

Rose, thank you for taking the time to review AestheticsPro medical spa software! To hear the functionality eliminates the need for additional software is wonderful to hear and demonstrates our commitment to provide an all-in-one software solution for the medical aesthetics industry! We are getting ready to release the quarterly newsletter within the next few weeks. Make sure to check it out and learn what's in development for 2022! If you have any questions, feedback, or concerns, reach out to your dedicated Account Manager. -The AestheticsPro Team

SD

Sarah D.  
Nurse Practitioner, Co-owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Just starting out with APro. So far so good. "

May 13, 2023

5.0

Pros

The customer service! \[sensitive content hidden\] have been incredibly patient and helpful. Very grateful for them!

Cons

Will let you know....just starting out with program.

Reason for choosing AestheticsPro

Full package with scheduling, marketing, inventory and EMR in one.

Review Source

Response from AestheticsPro

May 15, 2023

Hi Sarah! Thank you so much for your fantastic review of AestheticsPro software! We are so thrilled to hear that you are having a great customer service experience, and we hope you continue to reach out as you are learning the software! We wish you the very best in business - the AP Team

GF

Gia F.  
Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Software update training "

February 13, 2024

5.0

Pros

It’s user friendly and reliable. I love how the support team is always available

Cons

I do not have any dislike. Evers great. Thank you

Review Source

Response from AestheticsPro

February 15, 2024

Hi Gia! Thank you so much for your amazing review of AestheticsPro! We are thrilled to hear that you are loving the software and find it easy to use! If you ever need help with anything, feel free to reach out - we love to help! Wishing you all the best in the business! - the AP Team

LP

Leslile P.  
Manager  
Medical Practice  
Used the software for: 6-12 months

### "Elite Body and Med Spa"

April 12, 2021

5.0

Its a one stop system, covers everything which I like. Good reports, excellent product and service build out, inventory management, etc

Pros

Once the back end is set up its' great. Package pricing is easy, reports are excellent and run accurately if your back room system is built correctly.

Cons

I would have preferred to have an assigned team person from aesthetics pro to work with me over 3 weeks which is about what it takes to really establish all of the front and back office systems.

Reason for choosing AestheticsPro

Zenoti was very expensive, and I used it before and was not impresses. Orchid was very reasonable, but we needed a system that could grow with us as we got bigger. I NEVER want to have to set up an EMR again. So I had to choose carefully. Aesthetics pro was a good balance in price, robust front office and back office, reasonable support and training and good marketing

Review Source

Response from AestheticsPro

May 10, 2021

Thank you Leslie! -AestheticsPro Team

MH

Meredith H.  
owner, NP  
Medical Practice  
Used the software for: 1-2 years

### "Tech support knowledge"

May 15, 2020

4.0

Pros

All needed features for managing inventory, medical records, marketing, scheduling and running reports are in one place. I LOVE the new e-record creator.

Cons

No available text marketing that aligns with email marketing; non-editable text reminder; patient portal is not user friendly. Please add a text (checkbox) box signature option (in lieu of the signature pad) for the e-record creator feature. Also, for the e-record creator, please add the option of importing images for treatment records so that we can create non-static forms for injectables etc. Additionally, I think that an app for our handheld devices would be an excellent feature, that I really miss having with my old Vagaro software.

Alternatives considered

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

To have electronic medical records in the same location as the other features.

Review Source

Response from AestheticsPro

May 15, 2020

Thank you Meredith! We will be have image support for the E-Record Creator very soon! All the best, -AestheticsPro Team

BH

Bekki H.  
RN  
Hospital & Health Care  
Used the software for: 6-12 months

### "Steer clear!!!"

March 19, 2024

1.0

Set up was excruciatingly tedious. It is not user friendly at all.

Pros

Easy to send an invoice / receipts. The customer service is ok.

Cons

It is so clunky, confusing and glitchy. I cannot express in words the frustration i have been experiencing.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing AestheticsPro

A colleague told me she thought it was a good option.

Review Source

Response from AestheticsPro

March 28, 2024

Hi Bekki, thank you for your feedback of AestheticsPro. Our team has contacted you several times with no response in hopes that we can help you with your software. For assistance, please reach out to your account manager. Wishing you the best in business from the AP Team!

CB

Cindy B.  
Nurse practitioner  
Medical Practice  
Used the software for: Less than 6 months

### "Review "

March 30, 2023

4.0

I have had AP for 6 months now and this will be my first week using it as I was not told I needed a POS that was compatible with AP.

Pros

Customer service has been great and everyone has been very helpful. Vincent Gregorio was very helpful in helping me get set up to finally start using the system.

Cons

I couldn’t use my previous POS to check patients out and was told I could use it, but wasn’t told about that it would not be compatible and keep track of sales.

Review Source

Response from AestheticsPro

April 13, 2023

Hi Cindy! Thank you for leaving your valuable feedback! We are glad to hear that you are having a positive experience with our support team. We love helping our clients! Please reach out with any questions about the POS system - we have some fantastic options. We wish you the best in business! - the AP Team

SH

Shannon H.  
Patient Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "6 Week Review"

December 16, 2021

5.0

Overall I really enjoy utilizing the software and am happy with the overall experience, especially the knowledge and accessibility of the support team.

Pros

I find the software user friendly and love how easy it is to find answers to questions as they arise. Support has been phenomenal and the timeframe in which questions are answered are very timely. I really enjoyed my 30 min training session with \[SENSITIVE CONTENT\] because she shared her screen, went over all my questions I had after utilizing the system for 6 weeks, and was extremely knowledgeable and patient. I think everyone should try the system, compile some questions that aren't urgent, and do the 30 min follow up training to answer those questions. Overall a great system and very happy with it and the service.

Cons

I wish there was an option for % discounts line by line instead of just $. I wish you could apply multiple different percentage discounts to different items line by line to make checking out our member clients easier. I also wish the clover device attached to Aesthetics pro wasn't so time sensitive, and linked to the invoice to attach payment easier

Review Source

Response from AestheticsPro

December 21, 2021

Thank you for the feedback, Shannon. We do offer some work-arounds for the discounts, although not ideal. We have submitted your request to our development team and believe it's a good recommendation. Thank you! As for your Clover device timing out, we believe this to be a standard setting. Please reach out to our support team for assistance and/or training needed. Thank you for such a glowing review. Best regards, -AestheticsPro Team

RT

Reja T.  
Patient Care Coordinator  
Retail  
Used the software for: 1-2 years

### "Preferred Version 5"

March 4, 2024

3.0

Pros

I like how it is easy to use and navigate.

Cons

I dislike how checking patients out with Aurora changed the invoice process, as well as the extra steps you need to take to add a new patient.

Review Source

Response from AestheticsPro

March 6, 2024

Hi Reja! Thank you so much for your review and feedback. We are happy to hear that you are loving our software's ease of use and navigation! If you have any questions on the new Aurora software update, our award-winning customer support team is always available! Wishing you the best in business - the AP Team

JT

Jasmin T.  
Founder & President  
Medical Practice  
Used the software for: 1-2 years

### "The Good, the Bad & the Ugly!"

May 19, 2022

4.0

I must say we have had some issues with the response time of submitting a ticket and more issues with WorldPay and overall just getting started. Thanks to our account manager \[SENSITIVE CONTENT\], things are finally up & running! Thank you \[SENSITIVE CONTENT\]! He made all the difference for us, going from the UGLY times to the GOOD times where we are comfortable with the software!

Pros

The connection between the software and bill pay now that it is finally up & running smoothly!

Cons

Not very user friendly and WP was extremely difficult to deal with, just wished at that time they had more options for merchant vendors.

Review Source

Response from AestheticsPro

May 28, 2022

Jasmin, thank you for your review of AestheticsPro software. Your Account Manager is a dedicated partner working towards your business success! Please reach out with any questions or feedback. We are listening. Thank you again for your review, and wishing you all the best with your business success. - The AestheticsPro Team

KF

Kelsea F.  
Aesthetician  
Medical Practice  
Used the software for: Less than 6 months

### "Would not recommend "

November 1, 2022

1.0

Horrible

Pros

The only thing I liked about this was the partner they use for Payments; gravity is great but aesthetics pro is horrible

Cons

I was encouraged to join the software early to get “free marketing” even though I informed who I was working with that I would not be using my account until November, they signed me up in October. I started using my account November 1 and hated it after using it for only a week and a half. I emailed my account manager and had to pay a $300 fee to cancel my account, as well as pay another month for services I’m no longer using. The staff is not friendly to you after you decide to leave the company, and I am extremely extremely dissatisfied with the customer service. Not only that, but the system is not user-friendly, or friendly for client usage. They don’t help you with any transferring of information. I asked for help multiple times with how to upload data and all I was sent was a link to an article that was not helpful. I would not recommend using this software to anyone

Review Source

Response from AestheticsPro

November 11, 2022

Hi Kelsea, thank you for reaching out and giving feedback. We are sorry that you had a bad experience with our company. Please reach out to us anytime, we love to help our clients however we can. Wishing you the best in business, the AP Team

LB

Leanne B.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Just Started Software Again"

October 22, 2021

4.0

So far everything and everyone we have dealt with has been very helpful. \[SENSITIVE CONTENT\] was fantastic with following up with my questions/emails but also not hounding me and just trying to sell me the software. \[SENSITIVE CONTENT\] has been very attentive in her responses and helpful with anything we need so far. Our onboarding call with \[SENSITIVE CONTENT\] was great. She was very informative and clear in her explanations.

Pros

We like that it is similar to what we've been using, so it will make our transition easier. We have used Aesthetics Pro in the past (5 years ago) and the enhancements since then are very beneficial and efficient.

Cons

It would be nice if lab integration could become an option.

Alternatives considered

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)

Reason for choosing AestheticsPro

The other systems have more features that we don't need and could not make inactive.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

We use multiple systems (Square Appointments/POS, Dropbox for document storage, Rxnt for Eprescribe) and were looking for a system that has all features available but not a large cost.

Review Source

Response from AestheticsPro

November 22, 2021

We are so happy that you are everything is going well with your software implementation! Thank you, -AestheticsPro Team

CC

Christopher C.  
Manager/Owner  
Cosmetics  
Used the software for: 6-12 months

### "\[SENSITIVE CONTENT\] for New Medical Spa"

May 17, 2022

4.0

Thus far, New Medical Spa is happy with the software and we are referring other practices to go with Aesthetics Pro!

Pros

Calendar and invoicing to name a few items.

Cons

Need two way text messaging with patients to have a better conversion rate on getting patients scheduled and treated for their services.

Review Source

Response from AestheticsPro

May 20, 2022

Christopher, we appreciate your review of AestheticsPro Medical Spa software! Thank you for referring other practices. Did you know we have a referral program? Please contact your Account Manager to learn more! SMS marketing is set for release this year. We continue to listen to the feedback from our clients, and value your input. Thank you again for your review and referrals! -The AestheticsPro Team

ML

Mary L.  
Owner, Nurse Practitoner  
Medical Practice  
Used the software for: Less than 6 months

### "Awesome customer service and an easy to use software system"

October 1, 2020

5.0

This has been the easiest part of starting my business!! The team is very helpful and responsive to my emails.

Pros

Aesthetics Pro is easy to navigate, add services and products and has a very dynamic e-record creator. I was very pleased that the software has hundreds of pre-created consent forms, treatment records, provider forms for literally EVERY aesthetic service that I could think of offering to my clients. I can pick and choose the ones I want to see, easily alter and create entirely new forms and send them to my clients e-portal to sign. The medical record side of the software is very easy and pretty, lol. The calendar, appointments and even email response to clients is very functional and easy to use. I should know because I have set it all up myself. With the help on the Support Team, Support Webinar, \[SENSITIVE CONTENT HIDDEN\] and the rest of the Onboarding Team.

Cons

I would like to be able to add "disposable" products like syringes, gauze, needles that are not charged to the client and have the system provide a profit/loss with these items included.

Alternatives considered

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)

Reason for choosing AestheticsPro

This system does everything and is based in a cloud so all I needed was my computer. The decision was easy and all for a very affordable price.

Review Source

Response from AestheticsPro

October 22, 2020

Thank you Mary! We appreciate the kind words and are happy you are finding success. Best regards, -AestheticsPro Team

CG

Colleen G.  
PA NMD DACM PHD  
Alternative Medicine  
Used the software for: 2+ years

### "\[sensitive content hidden\] - Marketing/navigation"

October 23, 2024

5.0

Except records, very good! I need to explore and use more of the options!

Pros

Ease of use and the ease of navigation. Marketing has some nice templates for ease of communication to my patients

Cons

Always have an issue with storage of photos! Unable to upload most.

Review Source

CD

Cassandra D.  
APRN-C  
Medical Practice  
Used the software for: 1-2 years

### "Aestheticspro"

January 12, 2024

4.0

Overall this software was easy to use and was great for aesthetics practice. Patients were notified of appointments with it and the customer service was great with my rep \[sensitive content hidden\].

Pros

Aesthetic templates, employee options, scheduling

Cons

Doesn’t contain templates other than aesthetics like general practice

Reason for choosing AestheticsPro

Representatives were prompt and guided the set up and post entire time I had the program

Review Source

Response from AestheticsPro

January 15, 2024

Hi Cassandra! Thank you so much for your review of AestheticsPro! We are so happy to hear that you are enjoying our award-winning customer support! We also appreciate your feedback regarding templates. Please reach out if you have any questions or need help. Wishing you all the best in business! - the AP Team

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