# Page 12 | AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is AestheticsPro the right Medical Spa solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/93446/AestheticsPro/reviews

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AestheticsPro

4.4 (618)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of AestheticsPro

## Showing most helpful reviews

Showing 276-300 of 618 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EB

Eric B.  
Founder  
Medical Devices  
Used the software for: Less than 6 months

### "Company Founder"

March 13, 2022

5.0

So far they have been a great company to work with a couple of outages for a short time but has not affect my business during the operating hours.

Pros

The ticketing system is very responsive, submit you issue and a resolution is offered via an intern support system, if no resolution my Account Manger checks in on me - Brittany Rubidoux she’s the best😊

Cons

Nothing yet as have developed software years ago and these guy have a great handle on client consideration and ease of use, you just have to dive in and learn. Over 30 short videos to explain general concept of each component of the software.

Reason for choosing AestheticsPro

Referral from a similar business as mine

Review Source

EF

Evelyn F.  
Supervisor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Kerrisdale Skin Medical Review"

November 24, 2021

4.0

Pros

The appointment booking is very clear. E-Record and E-sign is very good.

Cons

1.The calendar page cannot show working employee only. So everyone will be on the calendar page even she or he is off on that day. If she calendar page can show working employee on that day only will be better. 2. Commission calculation on package is confused as I mentioned before. For Example the actual value of a package is $100 but we sell it for $80. The commission is calculated base on $100. 3. Redemption report cannot show the value of redeemed treatment value. So It is hard for statistic analysis and accounting work of monthly series redemption.

Review Source

Response from AestheticsPro

December 20, 2021

Thank you for the feedback, Evelyn. We understand the user interface on the calendar view isn't exactly what you want, we like your idea and have submitted your request to our development team for review. As for the commission report, we recently overhauled and launched a new and improved Commission Report & Insights. Please reach out and request a live virtual tour of the new report or access the new training video within your training video library to learn more. Best regards, -AestheticsPro Team

KG

Kathleen G.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "I have been using this software for 5 years. "

August 13, 2017

5.0

Scheduling, invoicing, tracking treatments remaining. Client facing data entry kiosk. Email follow up templates. Inventory management system.

Pros

I've used this software for 5 years. I reviewed it in 2014. Over the course of the 5 years, we've added new services and devices. We have had great support from development enabling us to keep up with form development and modifications. We love that the software is cloud based and we are able to use iPads for client intake, consent forms, etc. In our treatment rooms, we use the iPads for photography and charting, being able to upload the photos on the spot to the record. The side by side option in the photo gallery is excellent for ongoing care of our clients. I am able to extract valuable data from the available reports in order to help me run needed data analysis critical for my practice.

Cons

I wish that I could integrate data with quickbooks and be able to load customers and sales data into my principle financial software.

Review Source

Response from AestheticsPro

August 15, 2017

Looking forward to another 5 years, thank you Kathleen! If you have any questions about reports, please feel free to reach out to our Support Team, the Line Item Discount Report might be just the tool you need that will help you with your financial data!

DJ

Delcine J.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "AestheticsPro User"

April 19, 2022

5.0

It is very organized & everyone can use it easily

Pros

It is very user friendly & the support has been great since going live

Cons

I am too new at using it to say at this time -

Reason for choosing AestheticsPro

It had been used prior by one of my staffers &n she spoke highly

Switched from

[EnvisionNow](https://www.capterra.com/p/10010577/Envision-Salon-Software/)

It was what the previous \[SENSITIVE CONTENT\] had used & I am not a salon but a med spa. It also seemed very outdated.

Review Source

Response from AestheticsPro

April 21, 2022

Delcine, Thank you for your review! We appreciate your feedback and look forward to helping you learn all about the features AestheticsPro offers. Our support team and your dedicated Account Manager are only a call, email, or support ticket away, Reach out with questions or feedback. Wishing you all the best with your business! -The AestheticsPro Team

CG

Careasa G.  
Owner  
Alternative Medicine  
Used the software for: Less than 6 months

### "Overwhelming and Time Consuming"

January 17, 2022

5.0

OK. I am no thrilled with this entire process because it is time consuming. There has to be a better way for you to pull information from one system and download it into your system without all these spreadsheets, creating packages, etc.

Pros

The fact that we have options in keeping information, reports, centralized areas for digital paperwork for the clients to complete.

Cons

The client has to do all the work. I would rather pay an onboarding fee and have someone else input all the information to assure that it is done correctly. Many systems can port items in without all this complications and extra work. Thus causing us to go without being able to use it because it is taking me a lot of time to get things converted into the new system.

Reason for choosing AestheticsPro

Shorter time span to get going.

Review Source

Response from AestheticsPro

February 8, 2022

Careasa, thank you for your review of AestheticsPro software! We value your feedback and communicating your thoughts on the onboarding process. While we are happy to see your account is up and running smoothly, we want to continue to support your business growth daily. Please reach out to your Account Manager with any suggestions or requests to improve your journey with us! We are with you every step of the way! Thank you for your business! The AestheticsPro Team

LM

LAURA M.  
Owner, Medical Director  
Medical Practice  
Used the software for: 6-12 months

### "Review"

November 22, 2023

5.0

Pros

Customer support is great. Any time i have a probem they respond quickly

Cons

Patient information doesn't always transfer from intake forms to other forms. I have to retype patient info for prescritpions

Review Source

Response from AestheticsPro

November 30, 2023

Hi Laura! Thank you so much for your incredible review of AestheticsPro! We are happy to hear that you think our customer support is great! We appreciate all feedback and look forward to making our software even more efficient with the new Aurora release coming very soon. Please reach out if you have any questions! We love to help! Wishing you the best in business - the AP Team

GM

Galyleah M.  
MedSpa Manager  
Cosmetics  
Used the software for: Less than 6 months

### "Onboarding with Jennifer Piett-Baechler"

September 13, 2023

5.0

I am still in the finishing process of getting Aesthetics Pro up and going for my team. Since I am the only one setting everything up, doing another onboarding this morning sounded like a drag. However, with the help of \[sensitive content hidden\] she has made this onboarding session SO WONDERFUL! She was very helpful, very sweet, and knocked out all the questions I had without making me feel overwhelmed or pressured to end the call.She was such a pleasure to speak to & I hope AP allows me to to speak with HER if I ever have another question.

Cons

My account manger doesn’t usually respond

Review Source

Response from AestheticsPro

September 14, 2023

Hi Galyleah! Thank you so much for the stellar review you left for AestheticsPro software! We are so thrilled to hear that your onboarding experience has been wonderful! We truly have the best support team. Your account manager will be reaching out today to check in, and please let us know if you need anything else! Wishing you the best in business - the AP Team

JF

Jessica F.  
Medical Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Overall Happy!"

August 29, 2023

5.0

Pros

The value for the dollar; getting more positive results for time spent.

Cons

Membership programs with initiation fees are not easy to set up.

Review Source

Response from AestheticsPro

August 31, 2023

Hi Jessica! Thank you so much for your review of AestheticsPro software! We are thrilled to hear that you're happy with our product! Please reach out to our award winning support team for any assistance with setting up and streamlining your software experience - we are here to help! Wishing you the very best in business! - the AP Team

ML

Mia L.  
Clinical Operations  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New Clinic Review"

March 20, 2024

3.0

Pros

All functions for company requirements are in one system

Cons

While the customer service experience was satisfactory, it was overshadowed by the frustration of dealing with an inadequate EMR system. Rather than offering a comprehensive solution to streamline my workflow, the system's limitations hindered my ability to efficiently manage patient records. As healthcare professionals, we rely on an EMR system that offers flexibility, customization, and efficiency, none of which were adequately provided by this purportedly robust service.

Review Source

Response from AestheticsPro

March 28, 2024

Hi Mia! Thank you for your feedback of AestheticsPro. We love to receive our clients' observations so we can continue to improve and set the bar for aesthetic management software. Wishing you the best in business from the AP Team!

AL

Andi L.  
Admin  
  
Used the software for: 1-2 years

### "Tech Support was great in responding quickly to our issues! They even called us, much appreciated!"

September 6, 2017

4.0

Our cookies, chrome updated and cleared. Our IT rep is being called on a regular basis regarding something or another going on w this system. The screen navigation seems to be inconsistent; sometimes date shows, sometimes not. Sometimes the calendar works great, sometimes not. When do you update? Are we aware of updates? Does your company have update skype calls to show users to continue getting the best use of the system? Surely things have been updated and changed for the better since we started a year ago...

Cons

When patient's are wanting to check out it takes too long to check them out and then try to make an appointment, etc; too much screen navigation when we are at our busiest. Also, patient's don't always sign paperwork before they come into the office, there should be a way to bring the paperwork all up at once and they can sign across the board, or sign once and it signs ALL the paperwork. We constantly tell them the paperwork is in their email, and to read it and sign it, 9 times out of 10 they don't, so it's a huge time consumer to bring each consent up one at a time. What can be easier for the provider than navigating thru anywhere from 4-8 forms at an appt?

Review Source

Response from AestheticsPro

September 12, 2017

Thank you for the thorough review! We will have an Account Manager reach out to you and cover some of our most recent software updates and any questions you may have. Best regards, - AestheticsPro Team

KR

Kathleen R.  
owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great for a new or existing clinic/spa"

October 5, 2022

5.0

I am a new clinic and have been very impressed with the service and support. I have worked in other health settings with clunky software and no support. AestheticsPro has been a refreshing change.

Pros

Everything is incorporated and intuitive. Very easy to navigate and once set up makes use simple.

Cons

Would be nice to be able to integrate with any POS system, would be nice to integrate Cherry and Care Plus. But overall I think I don't have any complaints.

Reason for choosing AestheticsPro

Proximity of Business (located <30 miles away) Honesty, candor, and support from representatives built in templates ease of navigation

Review Source

Response from AestheticsPro

October 13, 2022

Hi Kathleen! Thank you so much for your excellent review of AestheticsPro medspa software! We are so glad to hear that our incredible support team has been a refreshing change for your business. Wishing you all the best! - the AP team

GG

Grace G.  
DNP  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Owner/DNP"

August 19, 2022

4.0

Pros

Im new to the software, so not sure at this time.

Cons

The appointment and service sections could be a little more smooth and user friendly

Switched from

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Better software

Review Source

Response from AestheticsPro

August 26, 2022

Hi Grace! Thank you so much for leaving us a review. We are glad to see that you are enjoying the overall quality, customer support, and features/functionality of our software! Feel free to take advantage of any of our training videos or reach out to our support team if you feel that you need a few more tips and tricks on getting through the system. We appreciate your business! - the AP Team

ED

Eva D.  
Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent "

September 1, 2023

5.0

Easy to use

Pros

Everything is easy to setup , complete software

Cons

To be honest everything is easy to use but maybe setting the payments and commissions setting configuration is the one that I need to review a little bit more

Review Source

Response from AestheticsPro

September 8, 2023

Hi Eva! Thank you so much for your review of AestheticsPro software! We are happy to hear that you are finding everything easy to use and have a 10/10 likelihood to recommend! Please reach out whenever you are ready to our amazing support team and they will be happy to help you with your settings and configuration! We love all the extra training we provide our clients at no cost. Wishing you all the best in business! - the AP Team

AG

Adriana G.  
physician  
Medical Practice  
Used the software for: Less than 6 months

### "\[SENSITIVE CONTENT HIDDEN\] is amazing"

May 11, 2020

4.0

Good. Its nice to have all the info in one centralized resource!

Pros

I have had to reach out to support for a variety of issues and have had the privileged of working with \[SENSITIVE CONTENT HIDDEN\]. She is awesome. She knows her stuff and when she doesn't know the answer for something, she keeps her word when she says she will create a ticket with more info. She is so sweet and seems to really enjoy her job AND working with people. I cannot tell you how much a blessing she has been! She is patient, kind, thorough, consistent, professional. I wish everyone is customer service was like \[SENSITIVE CONTENT HIDDEN\]. She should be training everyone in support if she is not already. Just getting to work with her, and knowing she really cares and will answer my questions is so soooo reassuring and makes Aesthetics Pro worth it all on her own. I have spoken with other support and they are nice too but \[SENSITIVE CONTENT HIDDEN\] goes ABOVE AND BEYOND! Thank you \[SENSITIVE CONTENT HIDDEN\] For being so upbeat and overall awesome at what you do!!! GREAT GREAT WORK!!

Cons

\-Not being able to carry a credit card balance -Ease of use with regards to forms and calendar -how the appointments appear on the calendar can look a bit unclear, would be nice to have it more in the form as shown on "print page" -Easier to set up subscriptions -Have a membership option!! -training videos more in depth regarding marketing with fully executed examples

Review Source

Response from AestheticsPro

May 28, 2020

Thank you Adriana! We will have memberships soon, stay tuned for more features! Thank you, -AestheticsPro Team

TR

Tamara R.  
Owner/Cosmetic therapist  
Medical Practice  
Used the software for: 2+ years

### " AP is a lifesaver/ timesaver"

April 15, 2020

5.0

When I have a question I can make a phone call if they are unavailable I can send an email and they get back with me in a very timely fashion. The staff is exceptionally friendly and helpful.

Pros

Ease-of-use and being able to utilize the online training as well as contact representatives

Cons

Unfamiliar territory! The software has so many functions that I have not been able to discover them all or, even utilize them at this point. But working on it

Reason for choosing AestheticsPro

The cost was especially important being that I was starting a new business. Friendliness of the staff in assuring me that they would help me take advantage of all that AP had to offer. The representatives are the most knowledgeable and helpful I have found in all aspects of my new Medical Spa

Review Source

Response from AestheticsPro

July 2, 2020

Thank you Tamara! Please make sure you check out our Discover Series to help familiarize yourself to new features! -AestheticsPro Team

Elka A.  
Manager  
Medical Practice  
Used the software for: 2+ years

### "Great Product & Service"

June 13, 2019

5.0

I’ve been using Aesthetics Pro while working at other spas and for my own. It’s been a terrific experience. Doesn’t require much training at all. Staff seems to self-learn as it’s very user friendly. Great for scheduling and invoicing. Also use reports to balance and reconcile my end of day.

Pros

It’s very user friendly and easy to use. Application covers majority of my needs for the clinic and staff.

Cons

The software seems to have limited applications on certain browsers. Works best on Chrome.

Review Source

Response from AestheticsPro

June 14, 2019

Thank you very much Elka! -AestheticsPro Team

AA

Amjad A.  
Medical director  
Cosmetics  
Used the software for: Less than 6 months

### "AestheticsPro Review"

August 9, 2023

5.0

Pros

Customer support and scheduling. Nothing else

Cons

Not easy to set up . It’s taking a lot of time to set up .

Reason for choosing AestheticsPro

I didn’t

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Features

Review Source

Response from AestheticsPro

August 23, 2023

Hi Amjad! Thank you for stopping by and leaving a review for AestheticsPro. We are glad to hear that you enjoy our award winning support and our scheduling capabilities. Please reach out to our support team for any further guidance on setup and workflow - we love to help! Wishing you the best in business - the AP Team

AB

Annette B.  
Electrologist/Esthetician  
Cosmetics  
Used the software for: Less than 6 months

### "Excellent customer service, excellent software program"

August 13, 2020

5.0

So far AestheticsPro has exceeded all my expectations. The training staff have been extremely helpful and are extremely knowledgable with the program and can pretty much answer any questions with ease. My experience right from the sales department to the implementing of the program has been exceptional. Everyone I have dealt with so far has been amazing.

Pros

This software seems like there is a lot to learn when you first start working with the product. But it is extremely user friendly and very easy to learn. Once your business information is uploaded and customized for your establishment, the software has everything you need to make you work smarter, not harder. I really love the training videos. They walk you through every aspect of the program and help customize the program to your needs. The support team is amazing! They answer any question in a timely fashion. I really like the one-on-one help while setting up the program for your business. I highly recommend AestheticsPro Medical Spa to any Spa setting whether in the medical field or not.

Cons

I found that there is nothing that I like least about this software. So far I feel it has exceeded my expectations. Other than it would be nice to be able to utilize the 24 hour clock.

Reason for choosing AestheticsPro

I feel that AestheticsPro Medical is much better suited for my company and it has and does everything that I need. I love that I can customized my forms from pre-existing forms and customize my treatment forms also.

Review Source

Response from AestheticsPro

August 27, 2020

Thank you Annette, we love the thorough feedback! -AestheticsPro Team

JM

Judith M.  
Owner- clinician  
Medical Practice  
Used the software for: 2+ years

### "Don’t be fooled. "

December 6, 2018

3.0

An ongoing battle with forms not saving, pages sticking and won’t scroll—Making clients and staff very unhappy. Chart forms that won’t capture the data entered. Needing new forms created that take months to get back. There is no way to run a client report showing you their yearly expenditures. There are no marketing retention reports that can be pulled. New features are only added if enough current clients complain about something.

Pros

It’s early on promises to be one stop for scheduling, charting, marketing.

Cons

Customer support is NOT into solving issues. I have talked with one guy that I was asking questions about the marketing reporting and I knew more than he did. And come to find out those ‘drip campaigns’ have NO functionality to run a report on who got them. Crazy.

Review Source

Response from AestheticsPro

December 10, 2018

Judith, as you are well aware our Support and Development Team are working very hard to troubleshoot the issues as described. As previously discussed many of the problems being experienced are likely as a result of internet speeds and firewall restrictions set on your end that limit the potential of our software. We look forward to continue to work with you in optimizing your user experience. Have a wonderful day. -AestheticsPro Team

DJ

David J.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "AetheticPro Review"

March 4, 2023

4.0

Product itself is good.

Pros

Software has a lot of features for the price you pay.

Cons

No support is provided for data migration from old system to AestheticsPro. This is a huge issue for us since we have a lot of data to move over. No automation features in place to migrate data.one-on-one virtual training is very limited and rushed through.

Reason for choosing AestheticsPro

Better Pricing

Review Source

Response from AestheticsPro

March 13, 2023

Hi David! Thank you for your great review of AestheticsPro! We are glad to see that you are getting a lot of features with your software. Please reach out to our support team for any help with migration or any other questions that you have - we are here to help every step of the way! Wishing you all the best in business! - the AP Team

SS

Simona S.  
General Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Aesthetics Pro is great!"

August 3, 2023

5.0

Pros

Aesthetics Pro is very easy to configure, easy to use.

Cons

Nothing so far - there are a lot of things to configure for our personal use - but that’s a good thing

Review Source

Response from AestheticsPro

August 19, 2023

Hi Simona! Thank you for your great review of AestheticsPro software! We are so happy to hear that you are finding it easy to use and configure! Please reach out to our award winning support team at any time if you have any questions about further configuration or tips on efficient workflows, we love to help! Wishing you all the best in business - the AP Team

DR

Danya R.  
Business Manager  
Medical Practice  
Used the software for: 1-2 years

### "Customer Service/Tech Support is not easy "

April 12, 2023

3.0

Pros

Overall can navigate through most things.

Cons

The tech support is the poorest I've ever seen. You literally have to be self led.

Review Source

Response from AestheticsPro

April 13, 2023

Hi Danya! Thank you for reaching out and leaving feedback. We are sorry that your experience was not a positive one. If you could have the account holder reach out to our support team, we would love to help. We are wishing you all the best in business! - the AP Team

KJ

Katie J.  
Patient Care Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Eh"

July 26, 2023

4.0

4/5

Pros

It's mostly easy to use. Nice to have the EMR option instead of using paper and folders.

Cons

Some functions, like prepaids, are hard to navigate and keep track of. It would be nice to give clients a credit option instead of giving them a gift card in the software. It would also be nice to not have to relog in for the kiosk mode after each patient completes their paperwork.

Switched from

[DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/)

Daysmart does not have EMR options. It's nice to go paperless with EMR

Review Source

Response from AestheticsPro

August 4, 2023

Hi Katie! Thank you for reviewing AestheticsPro software! Glad to hear that you enjoy the paperless EMR that AestheticsPro offers. Sounds like your account manager has already reached out, but we would love for you to reach out to our wonderful support team at any time for help navigating some aspects of the software - we love to help our clients build efficient workflows and learn all of the great features we offer, like the client bank! We wish you the best in business! - the AP Team

JV

Julia V.  
Owner  
Sporting Goods  
Used the software for: Less than 6 months

### "Clunky software, poor customer service, having major regrets"

October 2, 2018

3.0

Save your self! Search for a different company.

Pros

I like that you can upload pictures and do echarting.

Cons

I strongly dislike their customer service. Every time I have a question for the setup the account manager send me tons of information and expects a small business owner to read a bibles worth of material. Wait for it...it gets better. The customer service phone number only takes messages. So if you have any questions or are stuck, your progress will be delayed. Other software companies have their FAQ's listed on their portals. They have screen shots and they populate easily on Google. Also our current company that we are working with has an awesome customer service line that you can call and their staff is so well trained. Switching in this aspect has been a disappointment to say the least. We are paying more now for extra features but I am not sure that I would have made the same choice had I known what I know now. All I can do now is share my reviews everywhere for any small business owner like myself to be aware. The setup is a night mare which was expected when you are customizing your own platform. My recommendation to this company is to hire more people and train them so well that your clients are not tempted to seek a different platform. We are even thinking about eliminating this transition and sticking with our old company.

Review Source

Response from AestheticsPro

October 17, 2018

Julie, Thank you so much for taking the time to speak with me today to discuss some of your issues with the software and concern you had to date. I am happy we were able to find some middle ground and achieve a solution you are happy with! I look forward to speaking with you in the future, and if you need anything please feel free to reach out - Eric Haugland, Account Management Director.

EC

Eva C.  
Aesthetician  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review of last."

January 31, 2024

2.0

I have found it hard to navigate and complete simple tasks.

Pros

I like the calendar to set up appointments and edit.

Cons

I think it's not user friendly to navigate.

Review Source

Response from AestheticsPro

February 7, 2024

Hi Eva! Thank you for your review of AestheticsPro! We are happy to hear that you are enjoying the calendar function. To assist you with navigation and workflow, your account manager will contact you to set up additional training with one of our award-winning support specialists. We hope this makes your onboarding a smooth process. And of course, if you need additional help at any time, please reach out to us. -Wishing you the best in the business, the AP Team

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