# Page 13 | AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is AestheticsPro the right Medical Spa solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/93446/AestheticsPro/reviews

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AestheticsPro

4.4 (618)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 13 - Reviews of AestheticsPro

## Showing most helpful reviews

Showing 301-325 of 618 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EB

Ema B.  
Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Just what we needed!"

February 4, 2021

5.0

The software has cut down our workflow significantly. It is intuitive and easy to maneuver.

Pros

Easy to use and integration was not as stressful as I thought it would be. We still have to upload all our patient documents into their accounts one at a time because there is no way to do a bulk import. But all in all, very good software.

Cons

communication between employees could be updated to a text messaging or email messaging system. But we are using the company announcement feature for that. Also, we would have preferred for completed appointments to be greyed out. Not a big deal but it would further improve the aesthetics of the software. Same-day support is preferable but they have been pretty responsive with tickets.

Reason for choosing AestheticsPro

We chose AestheticsPro because it supports what we do at our medical spa and most importantly is easy to use.

Switched from

[Tebra](https://www.capterra.com/p/129169/Tebra/)

Kareo markets their product to medical spas but it is my opinion that they are not built for medical spas. The software is unable to track prepaid services or track gift card payments. Setup was a hassle and our daily workflow was a nightmare.

Review Source

Response from AestheticsPro

February 18, 2021

Thank you for the feedback back Ema! We will definitely look into improvements that can be made with our internal/staff messaging and communications. Have a great day, -AestheticsPro Team

JC

Joseph C.  
NURSE PRACTITIONER  
Medical Practice  
Used the software for: Less than 6 months

### "First onboarding Session"

April 5, 2023

5.0

Excellent and user friendly

Pros

Less complicated, easy to use and everything I need is included.

Cons

Limited Vendors for POS; password not working for my second user even though it has been reset a couple of times. Still waiting from AestheticsPro to fix the issue.

Reason for choosing AestheticsPro

I found the necessary tools I need in my practice.

Review Source

Response from AestheticsPro

November 1, 2023

Hi Joseph! Thank you so much for your fantastic review of AestheticsPro software! We are so happy that you are finding all of the features that you need. We love to hear that! We are excited to say that even more new features are being added with our new software release - Aurora. We can't wait for you to try it out! Wishing you all the best in business - the AP Team

SF

Sarah F.  
Spa Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Onboarding session"

March 1, 2023

5.0

Pros

\[sensitive content hidden\] was SO helpful and i really appreciated it

Cons

nothing I have all good things to say about it

Review Source

Response from AestheticsPro

March 13, 2023

Hi Sarah! Thank you so much for your review of AestheticsPro! We are so happy to hear that you are loving our software as much as we do! Please always feel free to reach out if you ever need anything - our award winning support team is here to help! Wishing you all the best in business! - the AP Team

Dr Kristi S.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Business & User friendly; minimal glitches"

October 13, 2021

4.0

Great. \[SENSITIVE CONTENT\] Senior Support Specialist is the man! He is very helpful and "knows how to do his job well"; especially appreciating the differences in user capabilities when talking through any given issue. He is friendly and takes time to listen through the issues.

Pros

Easy to learn and teach employees, same with patients that have varying degrees of "how to use a computer" or "iPad".

Cons

So far, only a couple issues/glitches with use of the visual diagrams when saving, the drawing or values added moved once saved, contacted support and this was resolved; otherwise it has worked nicely.

Review Source

KG

Karen G.  
APRN  
Alternative Medicine  
Used the software for: Less than 6 months

### "New to Aesthetic Pro"

January 29, 2024

5.0

So far the training has been very good and training appts appointments scheduled online have been worthwhile. Trainers have been very patient.

Pros

It seems easy to navigate and support is excellent.

Cons

I have just started this process and cannot say what i did not like. Ask me in about 6 weeks.

Reason for choosing AestheticsPro

It was recommended to me by a colleague.

Switched from

[Cerbo](https://www.capterra.com/p/211395/Cerbo/)

It was part of the practice I worked at and did not care for it.

Review Source

Response from AestheticsPro

February 5, 2024

Hi Karen! Thank you for choosing AestheticsPro! We are so happy to hear that our software was recommended to you by a colleague and that you've been enjoying our award-winning customer support! We hope your onboarding experience continues to be seamless, and we wish you all the best in the business! - the AP Team

CP

Cynthia P.  
Office Administrator  
  
Used the software for: 6-12 months

### "Very unhappy with responses from customer support"

May 23, 2018

1.0

Too many "clicks" and steps to insure that a payment is processed correctly. Too much room for human error! If you forget to click all these icons, the credit card number is not captured; therefore you are not compensated for your products and services. Not a user friendly Point of Sale system

Pros

Easy to schedule appointments. I do like the calendar and being able to see the full day and everyone's schedule.

Cons

The point of sale side of Aesthetics Pro is a NIGHTMARE! and I feel the training is VERY inadequate. Sending our staff a link to a couple of YouTube videos is a VERY POOR training protocol in my opinion!!! We have had nothing but problems for the last 5 months that we have used this system . Every time that we contact support, they offer "glitches" as the reason for any problems with functionality. Reading over others' reviews, the word "glitch" is used dozens of times. They need to take responsibility and own their flaws!! Some invoices look like a double charge which has resulted in credit cards being refunded when in fact there was never a double charge. This has caused our office to either let it slide and lose thousands each month or you have to call your patient to recollect a payment and that makes YOU look incompetent and could cause your clients to lose faith in you as a provider.

Review Source

HT

Hilda T.  
Clinic Director/Aesthetic Physician  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "5 star company"

January 10, 2017

5.0

I did a great deal of research before deciding on My Aesthetics Pro. After one year of use, I can confidently say this is one of the best decisions I made for our aesthetic practice. My aesthetics pro is packed with features that will make running your practice pretty much seamless and stressless. From managing the medical information to scheduling appointments, managing inventory, accounts to even marketing...it is a very well thought out software. More recently, in my country Nigeria, we have been plunged into a recession as a result of the global dip in oil prices, making it increasingly difficult to source forex to pay for our subscription with. I raised this concern with my account manager Eric, he responded by getting me an unbelievable discount to help cushion the effect of the inflation we are experiencing. So this is not only a great company with a great product, they have a human face too and truly do go the extra mile to keep their customers. We are certainly customers for life!

Pros

Easy to use Packed with all the features you need for a robust medical information management software tailored for Aesthetic practices. Great customer care, quick to resolve problems.

Cons

Absolutely nothing.

Review Source

Response from AestheticsPro

January 12, 2017

Dr. Titiloye, we are so very happy that we were able to accommodate you and your business. As always, having you as a client is an absolute pleasure.

AK

Andrea K.  
Owner/Director  
Medical Practice  
Used the software for: 2+ years

### "AestheticsPro Medical Spa"

April 11, 2019

4.0

Overall, Maps is easy to use once it is explained. I like it and I know that it offers all kinds of other things.

Pros

I like its easy to use calendar and client research and record keeping.

Cons

It seems that it is difficult to get it to go along with our website. So, we had to create a "call to action" on our website for US to book and not go through the software. I do not really understand the software and was not completely trained on it. I would like to be able to start a new with inventory and learn how to read it PandL sheet , but again not trained.

Review Source

Response from AestheticsPro

May 16, 2019

Andrea, thank you very much! We have done some changes to our online booking, allowing Book Now instead of just the Client Portal. If you would like to know please contact your account manager or support and we can assist you in set up. Have a great day! -AestheticsPro Team

BS

Behfar S.  
Owner  
Cosmetics  
Used the software for: 1-2 years

### "Beauty Med Review "

November 30, 2023

5.0

Pros

User Friendly and great customer service.

Cons

No specific complaints regarding the services.

Review Source

Response from AestheticsPro

December 4, 2023

Hello Behfar! Thank you so much for your amazing review of AestheticsPro Software! We are thrilled to hear you love the software and our award-winning support team! We are excited about our new software release - Aurora coming very soon. We can't wait for you to try it out! Wishing you all the best in business - the AP Team

CR

Cori R.  
Owner/Doctor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "I have not made up my mind on this software and the support that comes with it yet."

February 9, 2021

2.0

None yet.

Pros

The most impactful feature is the difficulty of the software and the extreme amount of time necessary to learn the ins and outs of the software. I will complement them on their support and specifically one of the support team in particular that has really tried to help us understand the intricacies of the software. \[SENSITIVE CONTENT HIDDEN\] has been patient, kind, and knows how to resolve issues with the software with the least amount of fuss.

Cons

Based on my experience with the software I would have to say the most frustrating experience is watching the videos and the videos missing information that is pertinent to being able to utilize the software properly. For example, I panicked because on the KIOSK there was no tool bar. Come to find out it was because of the size of my ipad. I tried for days to figure out what was wrong and no one was returning my phone calls from support. When I did get in touch with someone, they were new and didn't know that info either.

Review Source

Response from AestheticsPro

February 18, 2021

Thank you for the feedback Cori. As you are aware our Support Team has been working with you regularly via scheduled calls and the ticketing system to resolve your issues. We are happy to look into any calls that may have been missed but by reviewing your account it appears that our Support Team has offered timely responses and gone above and beyond to assist you. We are more then happy to work out customized support opportunities and your account liaison will be in contact with you. Best regards, -AestheticsPro Team

FF

Fabrizio F.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Body Shop NW Med-Aesthetic Clinic"

October 14, 2021

4.0

Average experience, we could do more and we're planning to. Slightly overpriced, but not more than other competitors

Pros

Good amount of features, good lay out and self explanatory tasks

Cons

Customizable marketing tools, additional fee on text confirmations

Review Source

Response from AestheticsPro

November 22, 2021

Appreciate the review Fabrizio! Thank you, -AestheticsPro Team

LM

Lesley M.  
Marketing Director  
Medical Practice  
Used the software for: 1-2 years

### "Easy to navigate and amazing customer service "

June 29, 2022

5.0

We are excited to utilize the E- Records option. It’s very easy to use. All the customer service and tech support get back right away. Any problems are easily addressed and fixed.

Pros

The customer service is amazing. Any time there’s an issue the support team answers very quickly. Also our rep \[SENSITIVE CONTENT\] is very knowledgeable and great at communicating. They employees are very friendly and helpful. The system is very easy to use.

Cons

Having to upgrade multiple times to utilize different features.

Review Source

Response from AestheticsPro

July 9, 2022

Lesley, thank you for your recent review of AestheticsPro software! Our Support Services team strives for excellence in customer service, and your rave review of their efforts is appreciated. Thank you again for your review! - The AestheticsPro Team

MM

Monique M.  
Spa Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "5 Star Review For AestheticsPro Software for My Spa"

April 6, 2022

5.0

Totally satisfied with this software.

Pros

Easy/simplicity to use. HIPPARCHUS compliant. E-records up to date.

Cons

Stop the Support pop-up once the ticket is closed. The pop-up blocks the bottom view of the screen and is printed on reports that are printed from that screen.

Reason for choosing AestheticsPro

N/a

Switched from

[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)

HIPPA compliant with e-records.

Review Source

Response from AestheticsPro

April 7, 2022

We are grateful for your review of AestheticsPro's all-in-one software, Monique! We hear your feedback, and look forward to continuing our partnership with your business. Please reach out to your dedicated Account Manager with any questions or feedback. Thank you again for your review! - The AestheticsPro Team

JR

Julie R.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Halcyon Med Spa "

January 16, 2023

5.0

AP Support is always attentive and responsive to our needs!

Pros

Love the features and user friendly accessibility

Cons

We don't have any issues within our organization

Review Source

Response from AestheticsPro

January 24, 2023

Hi Julie! Thank you so much for your stellar review of AestheticsPro medspa software! We are thrilled to know that you love it as much as we do! Please always reach out if you ever need anything, otherwise - keep on rocking in business! -the AP Team

LT

Lori T.  
Administrator/Hydrafacialist  
Cosmetics  
Used the software for: Less than 6 months

### "Slowly but surely we are figuring it out..."

June 28, 2023

4.0

Pros

Aesthetics Pro appears to have all bases covered in the aesthetics industry. I also appreciate the option to create the support ticket for help with issues.

Cons

The set up process and the automatic functions have been disappointing.

Review Source

Response from AestheticsPro

July 6, 2023

Thank you Lori for your great review of AestheticsPro! We truly pride ourselves in being an all in one medical spa management software solution. Please reach out to our support team for any questions or help with the set up process - we are here to help our clients reach success. We wish you the best in business! - the AP Team

AG

Andres G.  
Business Director.  
Medical Practice  
Used the software for: Less than 6 months

### "Great Support. "

October 18, 2023

5.0

Pros

AP provides quick responses, and live support is available via conference within a day.

Cons

It would be great if Cherry and CareCredit transactions could be processed through AP.

Review Source

Response from AestheticsPro

October 23, 2023

Hi Andres! Thank you so much for your review of AestheticsPro! We are so happy to hear that you are enjoying our award-winning customer support! We have a lot of updates coming soon with our latest software update, Aurora, which will increase efficiency and streamline many of our features and reports. Wishing you the best in business! - the AP Team

SO

Sherlonna O.  
Nurse Practitioner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great medical software "

July 27, 2023

5.0

From the beginning to the on boarding meeting has been quick and easy

Pros

Easy to use and has everything I need in one place

Cons

Wish it had the ability to type or sign saved signature instead of signing each time

Alternatives considered

[RXNT](https://www.capterra.com/p/110018/rxnt/)

Reason for choosing AestheticsPro

It had Botox, derma and weight loss

Review Source

Response from AestheticsPro

August 1, 2023

Hi Sherlonna! Thank you so much for your incredible review of AestheticsPro! We are so happy that you are finding it easy to use and a truly all-in-one solution. We appreciate all feedback and look forward to making our software even more efficient with the new Aurora release, due later in 2023. Please reach out if you have any questions! We love to help! Wishing you the best in business - the AP Team

AK

Afnan K.  
PA injector, owner  
Cosmetics  
Used the software for: Less than 6 months

### "For Medspas"

May 8, 2023

5.0

Great

Pros

Support is available any timeHas everything you need to run a medspaVery helpful that intake forms are already in system

Cons

Integration and set up at first can be taxing You have to click many many buttons to get to one thing

Alternatives considered

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing AestheticsPro

Support and price

Review Source

Response from AestheticsPro

May 12, 2023

Hi Afnan! Thank you so much for your great review of AestheticsPro software! We are thrilled to hear that you are having such a great experience with our award winning support team. They truly are incredible! Please reach out if you have any further questions or need any tips/tricks for software set up - we are here to help. Wishing you the best in business! - The AP team

MM

Mariely M.  
Office Administrator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Aesthetics Pro, the best medical record!"

July 11, 2023

5.0

Since the beginning, it was a positive experience. Customer service and training sessions were excellent!

Pros

What I like most about Aesthetics Pro is that is a complete medical record, with all the features that we need. Is friendly user. Marketing and emails features are awesome!

Cons

I like everything but it will be great if you include intake and consent forms in other languages like Spanish.

Review Source

Response from AestheticsPro

July 17, 2023

Hi Mariely! Thank you so much for your fantastic review of AestheticsPro software! We are so happy that you are finding all of the features that you need and that you feel it is user friendly. We love to hear that! Also, you are about to create forms in spanish using our ERC creator tool! If you need help, please do not hesitate to reach out to our support team. Wishing you all the best in business - the AP Team

GW

Ginger W.  
Nurse Practitioner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "complicated "

April 26, 2023

5.0

Pros

the setup person was very helpful and patient

Cons

does not integrate w/ quickbooks and pts cant fill out their paperwork on their smarphones

Reason for choosing AestheticsPro

have a little experience w/ aesthetics pro already, so I figured it would be easier to continue w/ the same EMR

Review Source

Response from AestheticsPro

May 2, 2023

Hi Ginger! Thank you so much for this great review of AestheticsPro. We are glad to hear that you had a smooth setup! Please reach out to our support team for any questions, and keep an eye out for our new software design coming this year that will keep you working from any device! Wishing you all the best in business - the AP Team

LM

Luis M.  
General Partner  
Cosmetics  
Used the software for: 2+ years

### "Getting the most out of AP software"

April 27, 2020

4.0

Pros

AP Addresses many of our needs, however as we move forward in the development of our systems we have run into inadequacies in zincing with AP. The CS team, however is always looking at different ways or go arounds to the software as AP continues to enhance it's interface of the different mechanics of the software.

Cons

The limited API interface with merchant service systems

Reason for choosing AestheticsPro

served ours needs better.

Switched from

[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/)

needed more robust system.

Review Source

Response from AestheticsPro

July 2, 2020

Thank you Luis! Always appreciate your insight! -AestheticsPro Team

TH

Tharon H.  
Owner/Operator  
Medical Practice  
Used the software for: 6-12 months

### "My experience with this system has been very positive. I learn more and more each day ."

August 28, 2017

5.0

EHR , scheduling, marketing, photo storage, system automation,

Pros

This is an all inclusive system that includes EHR, Marketing, Client Portal and ability to import and store before and after photos. I especially like that you can assign a time to a service, assign all consents, intake forms, and treatment records to the service. You can embed a link to the client portal on your website and new and old clients can self schedule via the portal. It will automatically send them the appropriate forms automatically and they can complete them... saving you a ton of time when they arrive for the consultation/treatment. This is one of the most cost effective solutions out there. The training is done via 4 videos. The system is a little different for some and it takes a bit to "think" like it does. You can always request training on a topic and customer service is great.

Review Source

Response from AestheticsPro

August 30, 2017

We are very happy to hear about your experience Tharon! If you ever need additional training to enhance your daily use just let us know! -AestheticsPro Team

KW

Krystal W.  
RN/Manager  
  
Used the software for: 2+ years

### "I have tried multiple software systems and each time I have changed... I end up coming back!"

January 17, 2018

3.0

Pros

Being able to access from anywhere Reports Inventory Eric Haugland (my account manager) has been so helpful. Each time I contact him he quickly gets back to me. Marketing options Overall the software is great.

Cons

Not mobile friendly (one of my top issues) Issues using with my MacBook Pro, iPad Pro, iMac (Safari, Chrome and FireFox) Not intuitive when using the software- have difficulty finding certain things (sometimes have to go to 3 different areas to find what I'm looking for), printing things (sometimes things are missing from the sheet printed), no backbar inventory, no electronic prescribing, marketing stuff is confusing to use, reports are a bit annoying to get specific dates

Review Source

Response from AestheticsPro

January 19, 2018

Krystal, as you get acquainted with the software again Eric will work with you to ensure you get full training on our newest features! Many of your issues listed in the CONS should be resolved now! Have a great day!

TC

THomas C.  
Business Development Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] was Excellent!"

May 11, 2023

4.0

The Marketing UI needs more work. I was also not able to use a template when I wanted to send a marketing email. None of my templates were showing up.

Pros

I like the ablitity to get vast amounts of data

Cons

The UI in marketing is really difficult. I have duplicates with some marketing campaigns and I am not able to delete them.

Review Source

Response from AestheticsPro

May 12, 2023

Hi Thomas! Thank you so much for reaching out and leaving a review. We are glad to hear that you are enjoying the vast features and functionality of our software. As far as your questions about our AP Marketing Solutions templates - your account manager will be reaching out shortly to review. Wishing you the very best in business! - the AP Team

CM

Chris M.  
Spa Manager  
Cosmetics  
Used the software for: Less than 6 months

### "Review"

July 14, 2023

5.0

Pros

I have only used it for 30 days but so far easy to use. I'm still learning all the features and how to use the right way for the business.

Cons

Hard to put packages together with product for inventory reasons.

Review Source

Response from AestheticsPro

July 17, 2023

Hi Chris! Thank you for your great review of AestheticsPro software! We are so glad to hear that it's easy to use. Please reach out to our fantastic support team - we would be happy to help you set up product packages. Wishing you all the best in business! - the AP Team

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