# Page 15 | AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is AestheticsPro the right Medical Spa solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/93446/AestheticsPro/reviews

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AestheticsPro

4.4 (618)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 15 - Reviews of AestheticsPro

## Showing most helpful reviews

Showing 351-375 of 618 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KV

Korey V.  
Operations Manager  
Medical Practice  
Used the software for: 2+ years

### "Very user friendly and easily customizable to specific business needs."

May 23, 2018

5.0

Easy access for our doctor to sign off on charts, easy communication/scheduling between team and clients.

Pros

Internet based software that allows virtual signing of documents anywhere, online file storage, 24 hour ticket support, easy access to account manager, online client portal, accessibility to online and supported training of software, auto appointment reminder emails, control over level of users, employee time clock, multiple calendars, easy reporting

Cons

inability to self-upload specific client forms that are not available in built in form selection, some inconsistencies in programing (specifically in search bar no auto tab to next box), only a few options of merchant companies that integrate.

Review Source

Response from AestheticsPro

May 30, 2018

Thank you Korey!

EM

Emily M.  
Medical Esthetician  
Consumer Services  
Used the software for: Less than 6 months

### "AestheticsPro is the whole package"

June 17, 2021

5.0

Pros

ease of use for booking, rescheduling and moving appointments is the biggest win for us.

Cons

The client portal is clunky and not very customizable, and the unsubscribe notification for emails is so small that we continuously get clients telling us they aren't able to unsubscribe and that we're doing it on purpose.

Switched from

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Phorest had several gaps in it's software. While some features were highly advertised, they weren't very practical for day to day. While it wasn't the representatives fault as they didn't make the software, the reps weren't given the proper tools and knowledge of the system to answer a question when needed. If it wasn't in the phorest training videos, there was no solution or possible second option.

Review Source

Response from AestheticsPro

June 24, 2021

Thank you Emily!! -AestheticsPro Team

NR

Nada R.  
Office Manager  
Cosmetics  
Used the software for: Less than 6 months

### "Youvoria Aesthetics"

October 9, 2023

3.0

the support team is always ready to help .

Pros

booking and payment integration. I also like the fact it has a different number of forms to choose from

Cons

would love to have ipad version. the software is a little hard to use

Review Source

Response from AestheticsPro

October 10, 2023

Hi Nada! Thank you so much for your review and feedback. We are so glad to hear that you are loving our booking and payment integrations as well as our comprehensive form library that is a sure time saver! You will be so thrilled to know that VERY SOON we will be launching our new software update - Aurora - which has complete device responsiveness, allowing you to efficiently work from ANY device as well as a mobile app! Stay tuned! Wishing you the best in business - the AP Team

IC

Isabelle C.  
Aesthetics Manager  
Medical Practice  
Used the software for: 6-12 months

### "Great software, user friendly, easy to set up, great reports. Immediate response customer service."

November 1, 2017

5.0

We moved for paper charts to e-records. We were able to get rid of mounds of paper and spreadsheets as this program not only has e-records, my inventory, scheduling (for patients/staff), and marketing tools are all included.!

Pros

The ability to have medical records, inventory control, client scheduling, employee scheduling, and marketing features all in one application. The system is intuitive so it is so easy to use and learn. We have only been using it for about a year, so during the set up process I had so many questions. The support team is very prompt in replying with clear instructions/solutions.

Cons

For the monthly fee and all that is included, it very hard for me to even mention what I like least....but here it is. At the end of every month to properly prepare a financial report we do inventory and need to know the value of inventory on hand. That report (or number) is literally the only one I can't run in the system, so I have to export the inventory numbers and attach the product cost to complete my monthly records.

Review Source

Response from AestheticsPro

January 2, 2018

Thank you Izzy!

RM

Richard M.  
Director of IT  
Cosmetics  
Used the software for: 2+ years

### "Fast, User-Friendly, and Comprehensive"

December 14, 2018

5.0

Myaestheticspro gives us everything we need to manage our medical spas. Point of sales, CRM, appointment scheduling, medical records, inventory management, resource configuration, business analytics, client outreach tools -- Myaestheticspro comes with all of that and more in a nicely priced, HIPAA compliant package. It also boasts an exceptionally well streamlined end user experience, which makes the process of onboarding new staff is an absolute breeze given how simple and intuitive the software is to use. Moreover, the development and account management staff have been exceptionally helpful recently in getting our entire company switched over to using Myaestheticspro; it was a painless, seamless transition, so I can tell you from personal experience that you can expect an exceptional support network to boot.

Pros

Myaestheticspro is incredibly user-friendly and comes pre-loaded with a bevy of management and reporting tools -- and at a very reasonable price.

Cons

There isn't anything I actively dislike about the software, and any gripes one might have are mere trifles considering the exceptional functionality and value.

Review Source

YP

Yarira P.  
CEO  
Medical Practice  
Used the software for: Less than 6 months

### "Just started with the program "

October 21, 2022

5.0

It’s been neutral.

Pros

How organize the system is and how it works. I also like the color coordination when having multiple employees in the system.

Cons

Not having options in sending appointment reminders to the patients. Only gives you 1 options rather then give the patients multiple reminders through text and email. Not just through email. I also would wish when sending receipts to clients the business logo would appear larger than how it actually looks.

Review Source

NR

Norma R.  
Nurse Practitioner  
Medical Practice  
Used the software for: Less than 6 months

### "Great starter software for beginners!"

June 4, 2021

4.0

So far a positive experience

Pros

Not terribly expensive and support training readily available

Cons

Not able to see entire list of clients at once

Review Source

Response from AestheticsPro

June 8, 2021

Thank you Norma! -AestheticsPro Team

Oswaldo H.  
General Manager  
  
Used the software for: 6-12 months

### "Amazing all-in-one software."

October 30, 2017

5.0

Pros

The reports and marketing features are amazing. Very easy to use as all I wanted was an idiot-proof software and I found it! Also - the new update is beautiful.

Cons

Would be nice to have customer support that actually answers questions instead of putting in the ticket and have a person reach out to you.

Review Source

Response from AestheticsPro

January 2, 2018

Thank you Oswaldo. Remember you may request a phone call via ticket to ensure more in-depth answers to your inquiries!

TK

Tom K.  
Controller  
Cosmetics  
Used the software for: 6-12 months

### "Overall the product/service is meeting our expectations as set during the sales process."

February 8, 2018

4.0

Electronic record creation, approval and keeping. The data I can pull out of the reports I am able to manipulate to create robust sales reports.

Pros

The "thin client" internet based access is exactly what we needed. The electronic medical records and on line client forms are great and provide us with time and space savings. They are very client friendly. I like the type of information I can pull out through exported reports, albeit I need to massage the data to get it accurate. Overall the reports have as been very useful for doing financials. The information it provides is very detailed oriented.

Cons

Th.e reports has limitations and could be made more robust and accurate. Client profiling is cumbersome to manage as well as merging client files. You should be able to add client type when creating an appointment. When checking out we can't add same line item for same service but with a different pricing. The lack of automated appointment confirmation VIA test messaging.

Review Source

Response from AestheticsPro

February 9, 2018

Thank you Tom!

BA

Bradley A.  
Director of Operations  
Medical Practice  
Used the software for: Less than 6 months

### "New User"

February 9, 2021

5.0

The biggest thing that we are experiencing is that now we don't need to have 4-5 different programs to run our business effectivly. Everything is contained and managed in one program.

Pros

The software is fairly easy to setup. It has all the tools that we need to run our operation efficiently. It even has room to expand as we grow. We also really like the training videos and support when we have questions. They also have suggestions for the developers.

Cons

There are only a few minor features that could use some adjustments to make it easier for the operator. These have been forwarded to development. Some of our clients are having some trouble with the software depending on what device they are using. Samsung users without Chrome.

Reason for choosing AestheticsPro

It seemed more specialized for Medical Spas only.

Review Source

Response from AestheticsPro

February 18, 2021

Thank you Bradley! We are happy you chose us! In the future remember remember we advise Chrome on all devices except iPads, if you are using a Samsung your best experience will be with Chrome. Have a great day, -AestheticsPro Team Have a great day, -AestheticsPro Team

MH

Mary H.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review"

December 31, 2022

4.0

It's running the entire business

Pros

It’s a pretty straightforward program and not too hard to pick up on some common sense.

Cons

A little clunky, there’s no good way to just hit the back button and go back to your previous screen. There aren’t a lot of buttons to get you to the screens that you want to get to mediately without losing where you were.

Review Source

Response from AestheticsPro

January 6, 2023

Hi Mary! Thank you so much for leaving AestheticsPro software a review. We are happy to hear that overall you are finding it easy to use, as well as highly rating our support team. If you ever have any questions or need further training to learn how to simplify some processes, we would love for you to reach out to our support team. We always love to help! Wishing you the best in business. - the AP Team

DL

Danielle L.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Affordable and simplistic medspa software"

February 17, 2021

5.0

This system has helped me start my new medspa business with ease. Saved me alot of time to have all my needs in 1 software as far as charting and payment processing. They also offered the best price which is important when you are trying to open and grow a new business.

Pros

This software was very affordable for a new small medspa business and was quick and easy to implement.

Cons

The system is missing an e-prescribing feature

Alternatives considered

[Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing AestheticsPro

Price and ease of use

Review Source

Response from AestheticsPro

March 1, 2021

Thank you Danielle!! -AestheticsPro Team

JC

Jennie C.  
Operations  
  
Used the software for: 2+ years

### "Overall it is a good software to use. Sometimes you have to be creative when it comes to invoicing."

April 30, 2018

4.0

Pros

The marketing aspects, the New Rewards Program feature. The EMR, is great and detailed. Makes it easy to know what the patients treatments have been and what you may need to do next.

Cons

I wish it would have a pop up on a patient when you click on them to make an appointment showing if they have a credit that has had to be put in manually, or a note in regard to the patient that the staff needs to know when they are making an appointment or checking them out. Instead you have to go into the patients EMR and look every time. Having a pop up linked to making an appointment or checking them out would be extremely helpful

Review Source

Response from AestheticsPro

May 15, 2018

Thank you Jennie!

JP

Jennifer P.  
Marketing Liaison & Assit Supervisor  
Medical Practice  
Used the software for: 2+ years

### "Needs more functionally "

March 1, 2021

4.0

Pros

scheduling and invoicing , mapping of staff, client account and history

Cons

Open API for third party integration to better communicate with clients, no documentation of training and best practices. Open platform for other customers to engage and share insights.

Review Source

Response from AestheticsPro

March 4, 2021

Thank you Jennifer! -AestheticsPro Team

SW

Summer W.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Good for Charting, Poor Client-facing Software Experience"

January 3, 2019

4.0

The customer service rep we spoke with today was AMAZING and really listened to our concerns and issues that were challenging for our business as far as our MAP program goes. He was very knowledgeable! Good customer service goes a long way that's for sure...

Pros

Charting is great, although I wish it automatically saved what you charted including signatures as you went, as we have lost information in the past because it doesn't save.

Cons

The client portal is very difficult for clients to use (we ended up shutting this feature off due to client feedback). The scheduling system is also not very helpful (you can't block client booking 24 hours prior to appointment times, can't reschedule, and clients have to enter info before they can even see their availability). We ended up switching back to Acuity for scheduling so our clients don't have to deal with that part.

Review Source

Response from AestheticsPro

January 8, 2019

Thank you Summer! We will have a support report touch base with you regarding your online booking issues - we have some new options that might help! -AestheticsPro Team

RM

Rachel M.  
RN, owner of med spa  
Medical Practice  
Used the software for: Less than 6 months

### "Amazing Onboarding call "

September 23, 2022

5.0

It has been fine thus far, minus the location option

Pros

It has everything located in one location.

Cons

You have to pay for multiple locations.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing AestheticsPro

It was the first one I set up a call for.

Review Source

Response from AestheticsPro

October 10, 2022

Rachel, thank you for taking the time to review AestheticsPro software and rating us a 10 out of 10 likelihood to recommend! Our support team works hard to ensure every minute of an onboarding call meets your unique needs. We look forward to continuing our partnership with your business, and thank you again for the review! Wishing you all the best in business. - The AestheticsPro Team

LR

Lisa R.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Pros and cons"

March 21, 2023

3.0

Pros

Customer service coordinated through our sales rep, ease of use for a new user

Cons

Online support ticket system does not address our needs. Multiple requests for telephones contact ignored

Review Source

Response from AestheticsPro

March 23, 2023

Hi Lisa! Thank you for leaving your feedback. I'm sorry you've had some trouble with our online support ticket system. We typically have a 97% call back rate within the first hour, so I wonder if information didn't come through. It sounds like a member of our team has already reached out to you as well. We appreciate you and wish you the best in business. - the AP Team

SH

Summer H.  
RN and Owner  
Medical Practice  
Used the software for: 2+ years

### "Glad there are new updates happening!"

May 15, 2020

4.0

Overall positive and I feel it's improving

Pros

I like that charting can be viewed from home or the office

Cons

I wish there were saved text options for charting. We have to free hand type all the additional information we need to put in for every client and every treatment, or copy/paste/edit from a word doc. I also wish prior info would flow to new docs (like allergies, etc).

Reason for choosing AestheticsPro

NA, we didn't consider other products

Review Source

Response from AestheticsPro

May 28, 2020

Thank you Summer! -AestheticsPro Team

TC

Teresa C.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "I have shopped every other system"

July 27, 2021

5.0

Excellent staff. Excellent customer service and follow up.

Pros

In the past 12 months I have shopped every other system and even hired and then fired your two biggest competitors. You’re on boarding process and training is fantastic. I’m excited to experience all the other benefits of the software.

Cons

Please allow sync up with Google calendar. Please allow us to customize the horizontal minute blocks on the calendar. Most of our appointments are 10 or 20 minutes long not 15 or 30.

Reason for choosing AestheticsPro

The free trial showed me how easy the system was.

Review Source

Response from AestheticsPro

August 5, 2021

Thank you for choosing us at the end of your software search! We appreciate the feedback and suggestion! -AestheticsPro Team

CS

Carol S.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "need better support team "

December 2, 2021

3.0

\[SENSITIVE CONTENT\] is THE BEST employee you have He was beyond helpful and listened to all my frustrations with this company. Can’t rave enough about him

Pros

Not sure yet I think I could like all the different options offered with the software program

Cons

100% most frustrating thing with AP is that when I need immoderate help, I have to submit a ticket or leave a message I had clients waiting while I tried to figure out why transaction did not go through. I use this software for everything amd not getting a person to speak with is not convenient. Customer service is huge for me

Reason for choosing AestheticsPro

It all sounded good, but did not realize there was not customer service offered right away when needed.

Review Source

Response from AestheticsPro

December 21, 2021

Carol, thank you very much for your feedback! We have reviewed your recent inquires with your Account Manager and it appears all pending items you needed assistance on have been resolved. We want to thank you so much for your patience while we worked with you to provide guidance on making the necessary adjustments to your software. Best Regards, The AestheticsPro Team

JS

James S.  
CEO  
Alternative Medicine  
Used the software for: 1-2 years

### "Awful "

November 6, 2019

3.0

Pros

Not a fan of really anything, everything was way too complex

Cons

CUSTOMER SERVICE AWFUL REPORTS AWFUL CHARTING AWFUL SCHEDULING

Review Source

Response from AestheticsPro

November 7, 2019

James, we apologize that you are not having a wonderful experience! We noticed that you do not have a username in our software so we would advise setting one up so you can use our software directly! Our Support Reps and Account Managers have been working regularly with your staff to help resolve some issues you are experiencing and we have already been able to provide many solutions. It may be worthwhile to discuss these resolutions with your team to ensure you are up-to-date with all the current statuses of your inquiries. Have a great day, -AestheticsPro Team

PP

Patty P.  
Clinic Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good Spa Software"

February 26, 2022

4.0

\[SENSITIVE CONTENT\] is amazing and very helpful! Thank you so much!

Pros

Text features, emailing consent forms to patients

Cons

rescheduling appointments was not as easy as on other software, switching between calendars and days not the best. Cannot run customized reports.

Review Source

Response from AestheticsPro

March 3, 2022

We appreciate your review, Patty! Our goal is to provide the features you need to efficiently run your spa business and partner with you as you grow. Reach out with any needs, and thank you again for your review! -The AestheticsPro Team

TRD

Tarina R D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Aesthetics pro review"

March 6, 2019

4.0

Great, easy to use and better than most of the other Med spas softwares out there. I demo’ed all of them. Their support is really the best.

Pros

Comprehensive and allows you to organize and collect info on patients all in one chart, record injections directly by drawing on an image, electronic intake and consent forms, online booking, client portal, loyalty points and membership capabilities, cloud based so you can access from anywhere.

Cons

Sometimes the forms have glitches that don’t allow the clients to fill them out properly. Photo storing option is not the best.

Review Source

RM

Rhonda M.  
RN  
Medical Practice  
Used the software for: 6-12 months

### "Review 2021"

April 7, 2021

5.0

Pros

The transfer over was easy and we love the software.

Cons

The issues with forms. Patients are having trouble filling them out and not able to go back in. Also not showing that forms were completed

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Cost

Review Source

Response from AestheticsPro

April 13, 2021

Thank you Rhonda! Our Support team is currently working with your staff to resolve the form issue. It should be a very easy procedural fix on your end! Have a wonderful day, -AestheticsPro Team

DK

Dawn K.  
Nurse Practitioner-spa owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New user"

November 30, 2021

5.0

I like not having a file cabinet full of charts. Its HIPPA compliant and clients can make appointments online and it will still integrate with my webpage.

Pros

I like that there are over 400 preloaded patient forms and consents. I didn't have to reinvent the wheel. Great onboarding and having videos on demand is great for training.

Cons

I'm a new user so I haven't had time to use the EMR long enough to know if there are any cons.

Alternatives considered

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing AestheticsPro

Better functionality. More options.

Review Source

Response from AestheticsPro

December 8, 2021

Thank you, Dawn. Happy to hear you're able to self-serve and make good use of our training video library. We also offer live virtual training in your own software environment, don't forget to schedule a Q&A session with our amazing support team. Thank you for the review! -AestheticsProTeam

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