# Page 16 | AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is AestheticsPro the right Medical Spa solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/93446/AestheticsPro/reviews

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AestheticsPro

4.4 (618)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 16 - Reviews of AestheticsPro

## Showing most helpful reviews

Showing 376-400 of 618 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BH

Benny H.  
CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good product but still with some flaws"

July 13, 2019

4.0

Pros

Customer support is great. They answer your questions with in hours. Financial and administrative reports are really good. The interface is fairly easy to use. Love that it is a one shop fully integrative product that takes care of all of my needs

Cons

Somewhat expensive Client portal not intuitive Sending email blasts are very expensive after exceeding your limit Very hard to integrate online appointments

Review Source

Response from AestheticsPro

July 16, 2019

Thank you Dr. Hau! It is always a pleasure to hear from you. (We do want to clarify that the Client Portal is free at the Enterprise Plus level.) -AestheticsPro Team

VW

Veronica W.  
Ceo  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review"

September 13, 2022

5.0

Pros

I love the software. Im still learning how to use it but overall i loveit

Cons

Its a lot of videos. Im a hands on learne so telling me to look at videos doesnt really help.

Review Source

Response from AestheticsPro

September 23, 2022

We appreciate your review of AestheticsPro, Veronica! We are so glad you love the software. Please connect with our support team to schedule any onboarding or training sessions as needed. We are here to help in any way we can. Thank you again for your review, and we wish you all the best in business! - The AestheticsPro Team

LW

Lylah W.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Aesthetics Pro Medical Spa"

June 3, 2020

4.0

Pros

Customer service is great with Aesthetics Pro. There is an ease to booking and ensuring that patient consent and intake forms are assigned well.

Cons

The features need to be improved to make things more user friendly. For example, the commission aspect of Aesthetics Pro needs improvement to ensure that providers are given the correct commission. The marketing tools could be updated to make way for a more modern, sleek, user-friendly process to creating e-blasts and emails to patients.

Review Source

Response from AestheticsPro

July 2, 2020

We really appreciate the feedback Lylah! -AestheticsPro Team

NB

Nicole B.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "\[SENSITIVE CONTENT HIDDEN\] was very helpful"

December 3, 2019

5.0

I like the support I have been able to get while learning this system. the ticketing system is awesome and the conference calls are great. \[SENSITIVE CONTENT HIDDEN\] was wonderful explaining my questions and has helped me feel more confident moving into using the system full time.

Pros

I love the features and functions of the software. Electronic records, emailable consents and client paperwork. The before and after photo segment is amazing. I ve been looking for a software system like this for a long time.

Cons

The training videos need to be updated. They put people to sleep. Things I would love to see added to the system are e Gift Certificates, eCommerce, preferred booking times, more visually appealing online booking portal (more user-friendly for the client)

Reason for choosing AestheticsPro

Aesthetics Pro has most of what I need to run my business. Only missing the eCommerse/eGift Certificate function. But I think I can piece those in with my word press website.

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

I wanted a HIPPA compliant, fully electronic records management system specifically for the Medi Spa Business. Was tired of wasting time with multiple systems.

Review Source

Response from AestheticsPro

December 12, 2019

Thank you Nicole! Updated training videos ARE on the way, we will update all clients when this occurs. -AestheticsPro Team

DM

Donna M.  
Operations Manager  
Medical Practice  
Used the software for: 2+ years

### "Great software for med spas love it!"

June 12, 2020

5.0

Great company, continually upgrading and making this great software even better.

Pros

Client files/ photos/ packages and e records

Cons

Back end customizing forms Still learning ......... On line booking not where we can use at the time but looking forward to be able to intergrade soon.

Reason for choosing AestheticsPro

E records

Review Source

Response from AestheticsPro

July 2, 2020

Thank you Donna! We have a Discover Series coming up about our Client Portal that might be a good option for you! -AestheticsPro Team

JM

Jennifer M.  
Business owner  
Consumer Services  
Used the software for: Less than 6 months

### "Elegantly Ageless LLC"

November 1, 2022

5.0

This is a great program for my online booking, EMRs and invoicing patients.

Pros

It has everything that I need to help run my business

Cons

It is still confusing as to how to load mutiple pictures into someones record and use a picture to map procedures and treatments.

Reason for choosing AestheticsPro

It was geared toward medical aesthetics and wasn't over priced

Review Source

Response from AestheticsPro

November 4, 2022

Hi Jennifer! Thank you for your excellent review of AestheticsPro software! We are so happy to hear that it's meeting all of your needs to run your business. It sounds like someone from our support team already reached out to you, but if there is anything else that you need please let us know! We are with you every step of the way. Wishing you the best in business! - the AP Team

HL

Heather L.  
owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "first time user"

January 9, 2023

4.0

I am still waiting to launch my business, working on organizing my client flow. Still a work in progress.

Pros

Support staff is quick to response. The videos are helpful to a point, difficult when trying to customize.

Cons

Difficult to customize and set up. I have been working about 6 weeks to set up program. I was not able to launch my business in time. I am still waiting to integrate my payment program. and organize the clients end of making appointments

Alternatives considered

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing AestheticsPro

observed other providers use successfully.

Review Source

Response from AestheticsPro

January 16, 2023

Hi Heather! Thanks so much for the review of AestheticsPro software. We are happy to hear that you've had success with our training videos as well as a great experience with our support team. If there are ever any questions please reach out and we would be happy to help. Wishing you the best in business! - the AP Team

KA

Kiley A.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "Great with everything except Membership and Subscription Reports"

March 4, 2020

5.0

My call was great and very helpful of maximizing the current capabilities... \[SENSITIVE CONTENT HIDDEN\] was super nice and easy to work with.

Pros

It is fairly easy to use with the new layout

Cons

The lack of reports regarding ACTUAL charges in a month and the lack of labeling the memberships/subscriptions in the report... only has names and numbers... should have a column to label which membership or subscription they are paying for.

Review Source

Response from AestheticsPro

April 2, 2020

Kiley, we do appreciate your feedback and discussions about updating memberships and subscriptions are being considered. Best regards, -AestheticsPro Team

RB

Rani B.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review Feb 21"

February 21, 2022

5.0

Love the built in consent forms that i can edit to my likings and benefits

Pros

The ease and convenience

Cons

Manual entries

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing AestheticsPro

The forms and ease of appointment bookings Records of past treatments

Review Source

Response from AestheticsPro

March 10, 2022

Rani, We appreciate your review of AestheticsPro software. Thank you for choosing us as your partner in business! - The AestheticsPro Team

ML

Monique L.  
Director of Operations  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Overall Great Program! "

July 21, 2019

5.0

Pros

The set up of the program was very straightforward and the training videos were spot on for guiding you through the process. The account specialists was also very helpful with answering all of my questions, and was super patient with me and all my questions!

Cons

The only thing I wished for was for Aesthetics Pro to have training videos specific to training estheticians and providers on how to navigate through the program. The videos for training focus a lot on the admin set up and are long (which were great for me as the admin) but I would like for shorter videos to train my staff.

Reason for choosing AestheticsPro

I chose Aesthetics Pro because it offered scheduling/charting/pre-made consent forms and form templates/reporting/time clock all in one. The price of the program was also slightly less than other programs that didn't offer the same features.

Review Source

Response from AestheticsPro

July 24, 2019

Thank you Monique. We will discuss updated videos with our training team regarding making them provider/esthetician oriented, this is a great idea! Have a great day, -AestheticsPro Team

MR

Missy R.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "New User-still working my way through"

October 7, 2019

5.0

I am a start-up which is different that moving to it from another software. So far I like it a lot. I would pay $500 for someone to set it all up with me though. Like a zoom screen share type of thing. Where instead of watching a video, which is fine, I would have someone tutor me for 3-4 hours to make sure I know what I'm doing. But I may be a special case.

Pros

I like the comprehensiveness of it. I like that it's cloud based... except that the phone company hasn't hooked up the phones yet. :-(

Cons

I wish there were another level of purchase for small clinics with three users instead of 2. Bc as soon as I add one more user, the price doubles.

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)[DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)

Reason for choosing AestheticsPro

Comprehensive, small clinic pricing, I liked the interface

Review Source

Response from AestheticsPro

November 7, 2019

Missy, we will have an Account Manager reach out to provide information on training! We absolutely offer sharescreen sessions to help you learn the system more thoroughly and in a guided manner. Thank you and best regards, -AestheticsPro Team

LB

Lauren B.  
Physician Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Aesthetic Pro Onboarding/Software Review"

July 23, 2022

5.0

I think this system is great and everyone has been extremely helpful with getting this system integrated into our practice.

Pros

The ability to schedule multiple services on an online booking calendar for patients is extremely helpful.

Cons

I would like to desire our own treatment templates. I feel as though the system is not capable of having many options to make these templates. For some of my forms I need to be able to make tables for patient data input, but am unable to do so in an organized manner.

Reason for choosing AestheticsPro

We have been primarily a paper based charting company. We wanted to switch to EMR.

Review Source

Response from AestheticsPro

August 1, 2022

Lauren, thank you for your review! We appreciate your feedback and recommendations. We continue to strive towards excellence in customer service, so we are glad to hear everyone has been extremely helpful. Wishing you all the best in business! - The AestheticsPro Team

AB

Andrea B.  
Owner/RN Injector  
Cosmetics  
Used the software for: Less than 6 months

### "New User - Boutique Medspa"

September 1, 2022

5.0

Enjoyed working with \[SENSITIVE CONTENT\] -training was impeccable!

Pros

Once you get over the initial set-up - the system is pretty user friendly

Cons

The set-up of forms/configuration. Can become a very arduous task to set-up forms.

Reason for choosing AestheticsPro

Customer service - Ease of use

Review Source

Response from AestheticsPro

September 9, 2022

Hi Andrea! Thank you so much for your review of AestheticsPro! We are so happy to hear that your overall experience with our software and training team has been great, and that you would recommend our product to other medspa offices. We always invite our clients to reach out to the support team if they need help with things like form set-up we would love to assist! Thank you, and we wish you success in your business. the AP team

NG

Nancy G.  
Esthetician/Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Aesthetics Pro Software"

October 21, 2020

5.0

My overall experience has been absolutely positive especially with the help of the Support Team. They are truly fantastic and very quick to answer any questions.

Pros

I've used the software for a few months and learn something new about it every day. I find it covers every aspect of my business all in one place. It's absolutely user friendly.

Cons

Getting through the set-up is challenging even with videos.

Reason for choosing AestheticsPro

In comparing each aspect, Aesthetics Pro offered a little more and pricing was a bit more in line with what I wanted to spend

Review Source

Response from AestheticsPro

October 22, 2020

Thank you Nancy! We are so happy are software is covering your needs! Don't forget that your Account Liaison has coordinated a second onboarding sessions to assist with software set up and easing some of the challenges you are facing. We are always here to help! Best regards, -AestheticsPro Team

KM

Kellie M.  
Physician Assistant  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "User/Medical Spa owner"

April 14, 2023

5.0

Great!

Pros

It's robust, the support is fantastic and its user friendly.

Cons

Not that we have found at this time. We are new users.

Reason for choosing AestheticsPro

Customer service was exceptional.

Review Source

Response from AestheticsPro

April 27, 2023

Hi Kellie! Thank you so much for this fantastic review! We are so glad that you are having a great experience with our support team. They truly are exceptional. Please never hesitate to reach out if you have any questions at all. Wishing you the best in business! - the AP Team

MK

Martin K.  
CFO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great Sales, Terrible Customer Support and Follow Up "

May 10, 2019

2.0

We were sold the bag of goods, there was no follow up and the product was actually never installed nor implemented, training consisted of some web videos. No one attempted to help us get the product up and running, or help of any kind, beware, once you sign the contract your at their mercy. We did contact customer support and asked them for some assistance in resolving our issue, replied, tough stuff.....you signed the contract, your going to pay for it.

Pros

They did a fantastic job selling their product. Good sales people.

Cons

Cost, no flexibility or desire to resolve customer issues, basically told us tough stuff, you had a bad experience, we have no desire to help or resolve your problem, we are going to enforce the contact.

Review Source

Response from AestheticsPro

June 4, 2019

Martin, we apologize you did not have a positive experience. However, after some review of this account we actually do not show that you have a system username or that anyone from your company ever attempted to contact our support team. We do offer an introductory on boarding session as well as live Q&A Sessions, on top of a permanently assigned account manager/liaison and a full support ticketing system. The account manager assigned to this account appears to have been working positively with the COO of the company up until the point termination of the account was requested. Again, we are sorry we did not meet your expectations but there appears to be a great deal of misunderstanding that we would have happily rectified had we been given the opportunity. Given the experience you described, we are also unsure that this review is even for the correct company - and we hope you are able to find the assistance you need! Best regards, -The AestheticsPro Team

SK

Sadiyah K.  
ceo  
Medical Practice  
Used the software for: 1-2 years

### "Love it!"

April 9, 2021

5.0

We had a training done with \[SENSITIVE CONTENT HIDDEN\] and he was amazing. So helped, smart and patient.

Pros

We love that it is easy to use. \[SENSITIVE CONTENT HIDDEN\] our trainer was amazing as well.

Cons

We wish there was a feature to mass send electronic consent forms.

Review Source

Response from AestheticsPro

April 13, 2021

Your kind words mean so much, we will ensure that our training team is notified of your kudos! All the best, -AestheticsPro Team

SC

Shane C.  
Owner/president  
Alternative Medicine  
Used the software for: Less than 6 months

### "Great start"

April 13, 2022

5.0

So far, very good.

Pros

Was able to learn most by poking around and watch videos.

Cons

Gets confusing when implemneting E-docs. Small windows to see notes about clients.

Review Source

Response from AestheticsPro

April 14, 2022

We appreciate your review of AestheticsPro software, Shane! Did you know we offer webinars through our Discover Series? This is another great way to learn about everything AestheticsPro has to offer. Our support team and your dedicated Account Manager are great resources and your partner in business. Please don't hesitate to reach out to us with ANY questions or feedback. We are always listening. Thank you again for your review! -The AestheticsPro Team

AT

Albert T.  
Owner  
  
Used the software for: 2+ years

### "Love Aesthetics Pro"

February 15, 2018

4.0

Pros

Super functional for daily use in a medical spa environment. The fee is ridiculously very affordable. The lead management system is fantastic especially because you can log in from anywhere.

Cons

Totally frustrating that support doesn't log in to your environment (screen share)and find an immediate solution. Also don't appreciate the fact that you cannot get an immediate phone call with IT support related to your issue. 2 days after you submit the ticket is too long to wait. Custom form development is very expensive

Review Source

Response from AestheticsPro

March 13, 2018

Thank you Albert!

ES

Elisabeth S.  
Business Development  
Medical Practice  
Used the software for: 2+ years

### "Review of My Aesthetics Pro"

October 15, 2019

5.0

Pros

The software is user-friendly. It is very easy to setup client profiles.

Cons

They offer no onsite training, which would make learning the product much easier/faster.

Review Source

Response from AestheticsPro

November 7, 2019

Thank you Elisabeth! While we do not offer onsite training we do have sharescreen sessions available at your convenience, we will have an Account Manager reach out to discuss such options. Have a great day! -AestheticsPro Team

DJ

Deb-ee J.  
owner  
Medical Practice  
Used the software for: 6-12 months

### "Great all-in-one platform"

March 18, 2021

5.0

AestheticsPro had been very accessible. Customer support was used while on-boarding. Since I have not felt that I needed help but am glad they are there if I ever feel the need.

Pros

AestheticsPro offers and delivers on the all-in-one software package for Medspas.

Cons

I found the WorldPay credit card processing not as promoted with very confusing billing and difficult terminal usage.

Reason for choosing AestheticsPro

Offered increased functionality all in one program.

Review Source

Response from AestheticsPro

April 7, 2021

Thank you Deb-ee! We are always here to provide assistance if you need it! -AestheticsPro Team

RV

Robyn V.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review of Software"

February 17, 2021

3.0

Customer Service for ticketing issues has great response. Not sure what the customer manager does, she always refers out. She should be able to help more.

Pros

scheduling and patient portal and reporting and marketing

Cons

so much to set up, need it to be set up correctly first, but I have had to do everything. I would like to be able to have more people use it at a lower cost.

Alternatives considered

[Tebra](https://www.capterra.com/p/129169/Tebra/)

Reason for choosing AestheticsPro

Thought it would be easy to use and I liked the reports, and the marketing but need more help with marketing.

Review Source

Response from AestheticsPro

March 1, 2021

Thank you Robyn! We will ensure your account liaison works with you to get some more training coordinated for the marketing suite, we will ensure you get all the assistance you need! Thank you! -AestheticsPro Team

AG

Ava G.  
Manager  
Medical Practice  
Used the software for: 1-2 years

### "Review"

February 3, 2020

5.0

Pros

I enjoy how everything is located right on the software, everything we need is right there. I like that the program is very cohesive.

Cons

The thing I like least about the software is not knowing what else is on AP that we could be using for our business. There are so many options, I just don't know how to navigate it.

Review Source

Response from AestheticsPro

April 2, 2020

Ava, we are working on some sessions to help clients feel more brave about exploring some of our lesser known features. Keep an eye on your inbox for these opportunities! Best regards, -AestheticsPro Team

MG

Melissa G.  
Operations Manager  
Cosmetics  
Used the software for: 6-12 months

### "Great Customer service "

December 6, 2019

5.0

I had an amazing experience with Austin. He was very helpful with getting our inventory straight. he was very thourough and patient with me. He is top notch with customer service. If I needed to rate him I would say 10 ++++

Pros

overall I like the way the sytem is . There is not anything that stands out the most to me.

Cons

That I can not edit and existing invoice. so if a client is pre paying, I have no way to adjust the invoice to add the product once the patient comes in for the service.

Reason for choosing AestheticsPro

I was no here at that time.

Review Source

Response from AestheticsPro

December 12, 2019

Thank you Melissa! Remember if you are building out a client's purchase before they arrive you can always use our QUOTE feature that is able to edited and then converted into an invoice! -AestheticsPro Team

KF

Kelly F.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New Aesthetics Pro user"

April 12, 2020

4.0

Still in the setup phase. So hard to set up as the records do not transfer over. I think the software will be good for my business and the support has been really good.

Pros

Electronic Medical records. Patient record forms

Cons

The calendar layout. It's so hard to navigate and does not show the entire calendar for a full week. I currently use Booker software and I have the capability of viewing an entire weeks appointments on one screen allowing me to see my available open appointments. APro does not have this and takes me several minutes to do the same thing I can do in 2 seconds in Booker software. This is very counter productive. This is the number one thing that kept me from switching over to APro for so long. Also, there needs to be a simplified way to be alerted that a client has booked an appointment online.

Reason for choosing AestheticsPro

cost, EMR

Review Source

Response from AestheticsPro

May 15, 2020

Thank you Kelly, you will contacted by an Account Liaison to discuss our different calendar view options to best suit your needs! Best regards, -AestheticsPro Team

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