# Page 17 | AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is AestheticsPro the right Medical Spa solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/93446/AestheticsPro/reviews

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AestheticsPro

4.4 (618)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 17 - Reviews of AestheticsPro

## Showing most helpful reviews

Showing 401-425 of 618 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HA

Hannah A.  
FNP  
Hospital & Health Care  
Used the software for: Less than 6 months

### "FnP"

April 7, 2022

5.0

\[SENSITIVE CONTENT\] have been awesome. I am not computer savvy and they have made this experience for me less intimidating and fun.

Pros

The support provided to us was excellent and the ease of use of the system makes it easy to implement into everyday practice.

Cons

The separation of e prescribe and uploading documents has been a challenge to start with.

Review Source

Response from AestheticsPro

April 11, 2022

Hannah, AestheticsPro appreciates your review. Our support team is here to assist you with the set up process and beyond ensuring all features AestheticsPro has to offer are up and running for your business! You also have a dedicated Account Manager ready to partner and support your business along the way. Thank you again for your review, and thank you for choosing AestheticsPro as your all-in-one software solution! - The AestheticsPro Team

ST

Shelby T.  
Owner/laser technician  
Cosmetics  
Used the software for: Less than 6 months

### "AP software review"

October 26, 2022

4.0

It’s been a process, looking into additional training to answer questions

Pros

All in one, has everything in one place.Easy to use or troubleshoot

Cons

Forms! Can’t edit premade forms, and most are American based. We had to change a lot of them to meet our Canadian regulations

Review Source

Response from AestheticsPro

October 28, 2022

Hi Shelby! We really appreciate your review and feedback. We are glad to know that overall you see AestheticsPro medspa software as an all-in-one solution that is user-friendly. We would love for you to reach out to our support team to learn more about our ERC tools - we are positive that we can offer some further training to help you get all the forms you need. We wish you the very best in business! - the AP Team

SW

Suzanne W.  
PA-C  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Not too comfortable "

October 21, 2022

3.0

I wish there was someone to talk to when you have a question as the responses online are confusing

Pros

The onboarding call when the person went over how to add users, etc

Cons

Hard to figure out certain procedures such as inventory and products that are services

Reason for choosing AestheticsPro

We had used it on a previous practice but we weren’t administrators

Review Source

Response from AestheticsPro

October 28, 2022

Hi Suzanne! Thank you for the feedback and the review. We are happy to hear that you had a positive onboarding experience. Our support doesn't stop there! It sounds like you have already connected with our wonderful team to get some further training on inventory and services. We are glad to help! We wish you the very best in business. - the AP Team.

AS

Alexis S.  
Assistant Manager  
Cosmetics  
Used the software for: Less than 6 months

### "Review"

January 7, 2020

5.0

Overall it has been great, after we got over the hiccups of transferring softwares, we think it will work great for our business.

Pros

I like that there is lots of easy, online support, and that the system can track invoices and how our employees get paid.

Cons

The thing that was the hardest for us was getting the confirmation texts and emails set up

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing AestheticsPro

It seemed like it was a little more medical, and more cost-effective.

Switched from

[SalonBiz](https://www.capterra.com/p/9175/SalonBiz/)

It wasn't offering enough since we are a medical spa.

Review Source

Response from AestheticsPro

April 2, 2020

Thank you Alexis. Do not be shy about contacting our Support Team if you have any questions about our marketing suite. Best regards, -AestheticsPro Team

MD

Mandy D.  
NP/Owner  
Medical Practice  
Used the software for: Less than 6 months

### "NewU review"

December 22, 2021

5.0

Great experience so far!

Pros

Ease of use, customer service so far has been great

Cons

would like to have lab and diagnostic testing available

Reason for choosing AestheticsPro

Did not like that with Aesthetic pro you needed to use apple software

Switched from

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

Customer service was terrible and system was not easy to use.

Review Source

Response from AestheticsPro

December 29, 2021

Thank you for the wonderful review, Mandy! We are happy to hear set-up is going well. Regarding the Apple Software comment, AestheticsPro is supported on PC or MAC/Apple in either desktop or laptop configurations. Please reach out to your account manager or our support team for more information. Best regards, -AestheticsPro Team

JL

Jose L.  
Manager  
Medical Practice  
Used the software for: 6-12 months

### "E-record configuration"

June 17, 2020

4.0

Pros

The e-records and now that we will be using the client portal that as well. The double booking feature is great as well as the set time for each procedure.

Cons

Sometimes it stops working completely and the fact that will not allow us to upload documents/photos larger then 2 mb

Switched from

[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)

We need it a better software with more capabilities and that won't allow for double booking mainly

Review Source

Response from AestheticsPro

July 2, 2020

Thank you Jose! -AestheticsPro Team

KP

Kelly P.  
DNP, CEO  
Medical Practice  
Used the software for: Less than 6 months

### "Elite Beauty Concepts LLC "

October 12, 2022

5.0

Help but overwhelming. Videos can be helpful

Pros

All inclusive. Offers various reports, inventory, text messaging, photo uploading and suggested forms for scheduled visits.

Cons

Little training and some times information lags. It often converts to kiosk user for some reason.

Reason for choosing AestheticsPro

Price and features

Review Source

Response from AestheticsPro

October 21, 2022

Hi Kelly! We appreciate your review of AestheticsPro. We are glad to know that you are loving our all-in-one medspa software. We would love to invite you to connect with our support team to schedule any further training sessions as needed. We are here to help however we can. Thank you again for your outstanding review, and we wish you all the best in business! - the AP Team

JM

Jessica M.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "AestheticsPro Online Review"

September 3, 2020

4.0

Pros

It's an average system, not a huge fan of it.

Cons

It's not direct on how to set things up, ie. the rewards program or commissions. Would like paperless charting/SOAP notes and upgraded email blast templates.

Review Source

Response from AestheticsPro

September 11, 2020

Thank you for your feedback Jessica. We will have an Account Liaison contact you about our E-Record (paperless charting) options! -AestheticsPro Team

VR

Verified Reviewer  
Supervisor, Chronic Conditions Program  
  
Used the software for: Less than 6 months

### "Excellent customer service with prompt follow up."

June 5, 2018

3.0

Online record keeping and storage of photos in a HIPAA compliant format.

Pros

I like the integration of our payment system with the online records and appointment scheduling! Nice availability of documentation forms for online records.

Cons

The lack of standardized documentation options. The inability to link to our calendars as we need to be more mobile with ease of use. The inability to customize appointment scheduling and ensure clients can schedule 48 hours in advance and not same day without having to use the request appointment feature which is not client centric.

Review Source

Response from AestheticsPro

June 7, 2018

Thank you!

JB

Jeffrey B.  
Physician  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A platform designed for my needs"

December 22, 2022

5.0

Pros

Useful for a medspa environment. Many functions/options available... but because I am a one-man shop, I won't use all of the options

Cons

kinda pricey- but get what you pay for. icons can be alittle small on the mobile device... especially if you have fat fingers.

Review Source

Response from AestheticsPro

January 6, 2023

Hi Jeffrey! Thank you so much for your great review of AestheticsPro's medspa software! We are so happy to hear that you are enjoying our all-in-one solution. Please never hesitate to reach out to our outstanding support team if you ever have any questions or would like further training. We wish you the best in your business! - the AP Team

AM

Alexa M.  
Medical Assistant  
Medical Practice  
Used the software for: 2+ years

### "Topaz"

November 6, 2019

5.0

Very helpful and resolved our issue with topaz not working quickly and effectively

Pros

straight forward easy to understand. didnt take to much time to fix the issue we were having with our topaz signature pad not working

Cons

Did not really have any problems regarding the software

Review Source

Response from AestheticsPro

November 7, 2019

Thank you Alexa! -AestheticsPro Team

JT

Jerry T.  
MD  
Medical Practice  
Used the software for: Less than 6 months

### "Overall software review"

August 31, 2022

3.0

Generally satisfied. Having difficulty learning the system. Not user friendly.

Pros

It is comprehensive and has has all the functionality I was looking for

Cons

Deployment and set up. No PDF setup manual. Videos are great but the addition of a written reference manual would be very useful.

Review Source

Response from AestheticsPro

September 23, 2022

Jerry, we truly appreciate your review of AestheticsPro software. We are happy to hear it has the functionality you were seeking. Our support team welcomes the opportunity to connect with you to assist with any set up or written documentation needs you may have. Thank you again for taking the time to review AestheticsPro, and we will you all the best! - The AestheticsPro Team

AS

Antoine S.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "First Time Med Spa Owner "

March 14, 2024

5.0

Pros

The ease of implementation and and integration with the payment software is a plus for us.

Cons

I wish we can have two way texting capabilities with our clients as well as the ability

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

Review Source

Response from AestheticsPro

March 19, 2024

Hi Antoine! We really appreciate your wonderful review of AestheticsPro! It's great to hear that you're enjoying the ease of implementation and the streamlined point-of-sale system. If you ever require assistance, please don't hesitate to contact us – we're always here to help! Wishing you all the best in the business! - the AP Team

ES

Ed S.  
CEO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "My reviwe"

October 5, 2023

5.0

decent

Pros

User Friendly, web browsing, support etc

Cons

not sure yet since we just staring to use it

Reason for choosing AestheticsPro

User friendly

Review Source

Response from AestheticsPro

October 16, 2023

Hi Ed! Thank you so much for your great review of AestheticsPro! We are so happy to hear that you're loving our software and finding it to be user friendly! Things will really get exciting here soon when our new software update - Aurora - launches! It will change the face of aesthetics software. Wishing you the best in business! - the AP Team

Ember P.  
Office Administrator  
Medical Practice  
Used the software for: 1-2 years

### "Mixed Feelings"

December 12, 2018

4.0

Overall, we enjoy the software. We wish we could customize more things within the software, such as certain reports. A help menu would also be a welcome addition. However, we do like that we can have multiple levels of access so each employee has what they need but do not have access to unnecessary features as we see fit. Would cautiously recommend this software.

Pros

I love the features available within this software, it is exactly what we needed to begin paperless record keeping with our clients. We like all of the reports we can run & the overall look of the software is great.

Cons

I don't enjoy having to create a "support ticket" to ask simple questions, a HELP website would be great. Often we get a response that "the development team is working on it" when we bring up an issue. Some of the features within AestheticsPro are faulty & need to be updated.

Review Source

JY

Jess Y.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Excellent product, very user-friendly."

August 9, 2021

5.0

Pros

I loved the integration with marketing and eblasts, erecords, reminders. Also, I loved the simplicity of the checkout process.

Cons

I wish that the software had InMode services/products/consents included in its library.

Switched from

[BoomerangFX](https://www.capterra.com/p/186039/BoomerangFX/)

Aesthetics pro is much more user friendly for every aspect of business...checkin, checkout, reminders, marketing campaigns.

Review Source

Response from AestheticsPro

August 26, 2021

Jess, we would love to get some more information on InMode. Please contact your Account Liaison so we can discuss more! Thank you! -AestheticsPro Team

CL

Cat L.  
Owner  
Medical Practice  
Used the software for: I used a free trial

### "Thank you "

March 22, 2023

5.0

Great

Pros

Aggregation of all facets & ease of use for patients and staff

Cons

Not sure yet - probably extra steps for holding fees

Review Source

Response from AestheticsPro

March 23, 2023

Hi Cat! Thank you so much for this incredible review! We are so happy to hear that you are finding it easy to use for your patients and staff. Please reach out if we can assist with anything within your software! Wishing you the best in business - the AP Team

RH

Ritter H.  
Founder  
  
Used the software for:

### "Terrible software that is in Beta stage. It should not be released for use."

September 23, 2015

1.0

We had this software for 3 years and it has cost us thousands of dollars. Literally. 1) The subscription option is a joke. It should be completely removed from the software. We went through several months where the software indicated that clients had been charged but when we checked our merchant accounts the charges did not appear. We serviced hundreds of clients without receiving revenues from them. In some cases we were unable to collect the money because clients had already finished their services so we had to hire a collections agency. Time and money lost. 2) Issues that prevent you from running your business take days to be rectified because their overseas developers aren't on call 24/7. 3) The system is constantly going down. Every month we experience a system outage that takes hours to be fixed. I'm extremely relieved that we are migrating to a different system but beware of one crucial thing. If you want to transfer clients E Records you will have to do it manually which will take months because if you Aesthetics Pro to do a file download they will charge $10,000.

Review Source

Response from AestheticsPro

September 24, 2015

We apologize that your experience with AestheticsPro has been less than satisfactory. As a US-only based company that has been in business for over 13 years, Aesthetics Pro values our clients and their constructive feedback. Our Support Team works closely with all system users to achieve resolutions for all pending issues. Our talented Development Team always strives to provide the best system user experience possible with software development rates well below the industry standard. Please feel free to contact us directly if any of our team members can be of further assistance. -The AestheticsPro Team.

NS

Nazo S.  
President  
Medical Practice  
Used the software for: Less than 6 months

### "Best software "

November 5, 2021

5.0

So far so good

Pros

Everything about this software is awesome.

Cons

It’s a little hard to learn everything, but I’m trying

Review Source

Response from AestheticsPro

November 22, 2021

Nazo, you are awesome! We are happy to assist with helping you learn everything, you are not alone! An Account Manager and Support Team are available to help you every step of the way! Thank you, -AestheticsPro Team

BN

Betsey N.  
OWner  
Medical Practice  
Used the software for: Less than 6 months

### "Very easy to implement"

January 26, 2023

5.0

I really like the videos that review all aspects of the software - easy to find an answer to a support issue

Pros

ease of use and integration with POS system

Cons

I wish I would have know initially that I would be the one entering all services, pricing, packages etc.

Reason for choosing AestheticsPro

cost and that it was quick to get going

Review Source

Response from AestheticsPro

February 13, 2023

Hi Betsy! Thank you so much for your incredible review of AestheticsPro Software! We are so glad to see that you love our software as much as we do. Please don't ever hesitate to reach out if you ever have any questions, we are here for you! Wishing you the very best in business - the AP Team

AV

Amber V.  
President  
Alternative Medicine  
Used the software for: Less than 6 months

### "Set up in progress"

December 11, 2019

4.0

I am in the set up process and some things are just not making sense to me regarding the programs design. There are not enough explanation about what features mean. Example, I need a key for what each feature is for staff to have use of or not to use.

Pros

Similar features to other software programs, so understanding it is easier. There are many features that I need, so the use of the software will be good for the office.

Cons

The needs of the office is not applied to features in the system. It is designed as is and I have to work around what is offered. It has the majority of features I need, but set up is done by me and not with set up help at the level I have experienced with other software set up.

Reason for choosing AestheticsPro

Inventory Management was the best option from the others.

Review Source

Response from AestheticsPro

December 13, 2019

Thank you for the review Amber. We will have your account manager reach out to coordinate the scheduling of a Q&A Session so you may receive more set up assistance! -AestheticsPro Team

TR

Tina R.  
Esthetic Nurse  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "First onboard training"

April 1, 2022

5.0

We had our first on board training with Austin. He was very helpful and knew the program so it made our training easy to understand.

Pros

To be honest, it is too soon to determine. We have had our software for 5 months and have not implemented the program yet.

Cons

One thing I would like to have is the ability to show only the practioners who are working on the schedule rather than everyone. It can be overwhelming seeing so many on a day calendar.

Review Source

Response from AestheticsPro

April 6, 2022

Tina, thank you for taking the time to provide your review of AestheticsPro's HIPAA compliant EMR software! We are honored to be your business solution for e-charting and hear your feedback. We are working on enhancements now! Reach out to your dedicated Account Manager with any further requests or enhancement recommendations. We are listening, and look forward to continuing our partnership with your business! - The AestheticsPro Team

MC

Meesun C.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review"

July 24, 2023

5.0

Pretty good.

Pros

The support and the team. The team is very knowledgeable.

Cons

There is no place where new clients can deposit money. For instance, in my old EHR, a new client with new consultation had to place a deposit and it can be done by the client. For AP, we have to do it manually.

Review Source

Response from AestheticsPro

July 27, 2023

Hi Meesun! Thank you so much for your great review of AestheticsPro software! We are so happy to hear that you love working with our award winning support team! They are truly the best. We also appreciate your feedback. Please reach out if you have any other questions or need any help. Wishing you all the best in business! - the AP Team

DS

Deja S.  
owner  
Medical Practice  
Used the software for: 1-2 years

### "reports review "

October 30, 2019

4.0

Pros

ease of use and access to completed documents already- ie consents, documentation etc

Cons

I wish there were videos or documents written on what all the software offers and how to use it. Ex. marketing and reports tab

Reason for choosing AestheticsPro

functionality of the product

Review Source

Response from AestheticsPro

November 7, 2019

Thank you Deja! We will have your Account Manager reach out to you with some of our training resources, as we do have videos available for self-guided learning! Have a great day, -AestheticsPro Team

CH

Christina H.  
Owner/manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review for Onboarding Training"

March 26, 2022

5.0

Over all experience w/ AestheticsPro is 9/10.

Pros

Scheduling is very easy and user friendly.

Cons

It does seem to get a little more confusing on the administrative back end. There are multiple ways to do different things and think it may take some more training.

Review Source

Response from AestheticsPro

April 6, 2022

AestheticsPro thanks you for your review, Christina! We strive to be your all-in-one software solution. As you continue your journey with us, please reach out to your dedicated Account Manager or our amazing support team with any needs or requests! We are here to help. - The AestheticsPro Team

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