# Page 18 | AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is AestheticsPro the right Medical Spa solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/93446/AestheticsPro/reviews

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AestheticsPro

4.4 (618)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 18 - Reviews of AestheticsPro

## Showing most helpful reviews

Showing 426-450 of 618 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JF

Joe F.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New to software"

October 7, 2021

5.0

I'm still in the implementation stage so I'm still learning how to use and set everything up.

Pros

Depth of the emr with the pregenerated forms.

Cons

Alot to take in. I'm still figuring out the software.

Review Source

Response from AestheticsPro

November 22, 2021

Joe, please do not hesitate to reach out to your Account Manager for assistance with implementation. Our team is ready to assist! Thank you, -AestheticsPro Team

AJ

Alexis J.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "User Friendly"

September 23, 2021

5.0

Overall I think its the best medical spa software out there.

Pros

Intuitive, user friendly, has incorporated EMR system with consent form templates.

Cons

The bugs on the Kiosk section and consent form editing.

Review Source

Response from AestheticsPro

November 22, 2021

We are so happy that you are finding our software intuitive and user friendly! Thank you, -AestheticsPro Team

AJ

Audrey J.  
Manager  
Medical Practice  
Used the software for: 6-12 months

### "AestheticsPro Review"

June 11, 2020

4.0

Overall, the software is good. It does make things easier than our previous paper charting system.

Pros

Scheduling is a breeze. Entering in patient information is very easy. The invoices are very helpful and pulling reports to evaluate profits/sales is great.

Cons

If you have giftcards and a credit card machine that are not integrated with AestheticsPro, it can be confusing and difficult to navigate and set up. Ease of access is relatively ok, but it can be difficult to locate specific information or takes multiple steps to get there.

Review Source

Response from AestheticsPro

July 2, 2020

Thank you Audrey! -AestheticsPro Team

NA

Nazik A.  
Finance  
Medical Practice  
Used the software for: 1-2 years

### "Review"

November 19, 2022

4.0

Pros

ease of use

Cons

not very flexible from financial perspective

Review Source

Response from AestheticsPro

January 2, 2023

Hi Nazik! Thank you for leaving a review for our AestheticsPro medspa software. We are glad to see that overall you are finding the software easy to use and you are having a great experience with our customer support team. We wish you all the best in your business! - the AP Team

YG

Yolanda G.  
owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "It's okay"

January 13, 2023

4.0

communication not good at all.

Pros

reward program, hippa compliant and thats pretty much it

Cons

pricing . I should be able to have more than one location and not be charged so much. it would be nice to pay just once for the software instead of a subscription. I should be able to use a payment gateway of my choice.

Review Source

Response from AestheticsPro

January 24, 2023

Hi Yolanda! Thank you for reaching out and leaving a review of AestheticsPro software. It sounds like someone from our accounts team has already reached out to you, but if you ever have any other questions or need assistance navigating our software, please never hesitate to reach out to our support team. We wish you the best in business! - the AP Team

TD

Tanya D.  
Physician  
Medical Practice  
Used the software for: Less than 6 months

### "Excellent customer care"

September 29, 2023

5.0

A huge thank you to \[sensitive content hidden\] for helping me and looking after me so well.

Pros

I really like the customer support. The instructional videos are great too.

Cons

I really don't have much to say that about what I like least. Probably when the server goes down or I can't access the program.

Review Source

Response from AestheticsPro

October 10, 2023

Hi Tanya! Thank you for your great review of AestheticsPro! We love to hear that you are loving our award winning customer support team as well as our comprehensive training video library! We hope that as you use our software more you find even more features that you love, especially when our new software update, Aurora, is released! Wishing you the best in business - the AP Team

JA

Jesse A.  
Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Too expensive"

May 7, 2020

3.0

We needed e records mgt at that time -hard not to have tech support live

Pros

Has a lot of e record forms, i can fill out the forms easily and my patients Detailed report

Cons

Too expensive for canadian conversion No mobile app Expensive to have your own forms uploaded

Review Source

Response from AestheticsPro

May 15, 2020

Jesse, we now offer fully customed end user forms that have no development fees. We will be in contact to share this new feature! Have a great day, -AestheticsPro Team

ES

Erin S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very please "

April 29, 2020

5.0

Pros

I am so glad I switched over from patient now this software is user friendly.

Cons

I have been very pleased with aesthetic pro the staff is friendly and ready to help I don’t have any cons to say.

Review Source

Response from AestheticsPro

July 2, 2020

Thank you Erin! -AestheticsPro Team

JF

Jennifer F.  
Med spa owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Thank you!"

February 8, 2022

5.0

All is well. Enjoying it.

Pros

Easy to learn and was able to move forward quickly.

Cons

A few things take an extra step then others like follow up contact post appointment.

Switched from

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

They were difficult to use

Review Source

Response from AestheticsPro

February 11, 2022

Jennifer, thank you for your review of AestheticsPro software! We appreciate you taking the time to document your client journey with us and happy to hear you moved forward quickly. Have a great day! - The AestheticsPro Team

JS

Jennifer S.  
Director of Nursing  
  
Used the software for: 2+ years

### "Many years of use and only gets better!"

June 27, 2018

5.0

I love this software for our medical spa. It gets better every year. I have been using it for about 7 years. I love it!

Pros

Handles everything, very cost effective, you do get a lot for your money, support is very responsive.

Cons

The support team is sometimes a little hard to communicate with. (software engineers!) The marketing section is not as good as constant contact, so I haven't given it up.

Review Source

Response from AestheticsPro

July 2, 2020

Thank you Jennifer! -AestheticsPro Team

EM

Ellen M.  
  
  
Used the software for: Less than 6 months

### "Great Product!!!!"

August 30, 2016

5.0

The overall experience from Sales to Training has been great. The transition from our sales person to our account manager was amazing. They were always on top of things to make sure we were taken care of. We really like how they do training videos, that way it works around our schedule. Their features are everything we have wanted in our office, we even get some free marketing emails too!! Highly recommend Aesthetics Pro!!

Pros

The marketing features, easy checkout process, being able to watch training videos on our schedule versus having to take time out of our busy day to schedule trainings, the attentiveness of their team, being able to quickly get our questions answered when we do have them, and their E-Records! I could go on and on, I am so glad we found Aesthetics Pro Online!

Cons

Not really a con, but I wish there was a "waiting list" feature. Like a list of patients that would be able to come in on a no show or cancellation. Right now we just have our own office protocol, but this one would make it even easier!

Review Source

Response from AestheticsPro

November 14, 2016

Thank you very much Ellen for all of your feedback. We genuinely appreciate working with you and we are very are happy to be a crucial part of your growing spa!

KS

Kristen S.  
Receptionist  
Cosmetics  
Used the software for: 1-2 years

### "We have had nothing but problems with this software. I need more characters to write about it. "

May 9, 2018

2.0

That we get to book our patients through it.

Pros

We like that its fairly easy to use. It has an easy learning curve. Easy to train others on.........

Cons

All the gliches that is has. We have it freeze up a couple times a week. Yall change things with the software then dont let us know. I dont like how customer support is only through the ticket system because they never answer our questions, the answers are generic responses. We prefer to talk on the phone when we have issues.

Review Source

Response from AestheticsPro

May 15, 2018

Thank you for the candid review Kristen! I will be touching base with you to discuss support options with you!

CW

Carla W.  
Client Liaison  
Medical Practice  
Used the software for: Less than 6 months

### "Using Aesthetics Pro Online"

June 30, 2020

5.0

So far we have had a pretty good experience. \[SENSITIVE CONTENT HIDDEN\] and I have spent a lot of time with the support videos and the support Tickets to

Pros

we really like the way it can track the products ands services used by clients. They may purchase a large amount product but only use it a little at a time. This system lets us know what they have remaining in a concise and efficient way.

Cons

That there is no App for iPad or iPhone.

Switched from

[DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)

We needed a program that was more inclusive and efficient. We wanted to track services and amounts purchased over time and money . We wanted to be able to easily run financial reports and services reports.

Review Source

Response from AestheticsPro

August 5, 2020

Thank you Carla!

CD

Cassie D.  
APRN-C  
Medical Practice  
Used the software for: Less than 6 months

### " AestheticsPro Review "

January 12, 2023

4.0

Well

Pros

Support and ease of use in general. The scheduling assistance was great. The online support was right on top of submissions evening on weekends and evening.

Cons

Difficult to figure online features with “by appointment only”

Review Source

Response from AestheticsPro

January 16, 2023

Hi Cassie! Thank you so much for the review of AestheticsPro software! We are so happy to hear that you are having a great experience with our amazing support team. We would love to help with any questions about our online features. Please reach out any time! Wishing you the best in your business. - the AP Team

MP

Marie P.  
owner/Practice Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "Metairie Med Spa- onboarding experience"

September 7, 2023

5.0

new to the program but loving it so far

Pros

That I am able to track the expenses, by employee and services.

Cons

Do not have any at this time, still onboarding

Review Source

Response from AestheticsPro

September 8, 2023

Hi Marie! Thank you for your great review of AestheticsPro! We are thrilled to hear that you are loving the software so far and that you do not have any "cons"! We hope your onboarding experience continues to be seamless, and we wish you all the best in your business! - the AP Team

EW

Eric W.  
Founder  
Medical Practice  
Used the software for: Less than 6 months

### "Brand new user w/a little IT experience "

January 31, 2022

5.0

Excellent and attentive to my business neighbor needs.

Pros

The features and options are robust, the appears to to be very good quality behind the software. Backend system Support is fabulous so far with friendly staffing.

Cons

Nothing identifiable at this point, seems to be very useful.

Reason for choosing AestheticsPro

Emr

Review Source

Response from AestheticsPro

February 8, 2022

Thank you for writing a review for AestheticsPro software! Our support team strives to be the best in the industry working with thousands of clients every month! Please don't hesitate to contact us with any requests or needs as we continue to partner with your business. Thank you again for your review! -The AestheticsPro Team

SK

Sarah K.  
Owner  
  
Used the software for: 1-2 years

### "MyAestheticsPro has been a very satisfactory software system for my med spa."

March 24, 2018

5.0

Pros

I like that it is a comprehensive system: scheduling, billing, and charting all under one umbrella. The support is extremely responsive and helpful. The system is also affordable for a 1-man shop!

Cons

I don't like that there is not an app. I also don't like that it's pretty pricy to customize or to add forms for my practice.

Review Source

Response from AestheticsPro

March 28, 2018

Thank you Sarah!

BH

Brittany H.  
Spa Owner  
Cosmetics  
Used the software for: Less than 6 months

### "Worst Software Company I’ve ever used "

January 16, 2020

1.0

Very disappointed, after finding that we were not going to be able to easily convert files into my aesthetics pro I quickly sent an email to cancel our account, they charged us 2k after telling us the first 3 months would be no Charge. After calling to dispute this they never reversed the charges. This company is a scam!

Pros

There are no pros to this software. I don’t recommend it to anyone.

Cons

They do not convert your files for you; the way they want you to convert your own business files is lengthy and not a smooth process.

Review Source

Response from AestheticsPro

January 20, 2020

Brittany, as you are well aware a refund is currently in process for the entire amount paid. We are unsure to whom you spoke with that stated the charges would not be reversed, but if you were to contact your account manager you would find that your refund will be issued as agreed upon. For clarification, you did sign up for a promo which was an annual invoice with a pro-rated discount. It may be slightly confusing, but the discount is built into the annual invoice and due upon signing. Again your account manager could of clarified this had you inquired. In regards to your data, that is correct we do not convert any files for you as this would be a violation of HIPAA standards. However, we do provide an easy to process Import Workbook to import all of your demographics, though, you declined to employ this method. We apologize for the frustration, we do advise you correspond with your account manager on these matters instead of communicating via review. We are always happy to assist!

LL

Lexie L.  
RN  
Cosmetics  
Used the software for: Less than 6 months

### "I’m sticking with this program "

October 27, 2022

4.0

Love it

Pros

Easy access to pre made consents and eduction that is accurate. Easy to follow videos to set up

Cons

Setting up the flow of products to checking out can be difficult

Review Source

Response from AestheticsPro

October 29, 2022

Hi Lexie! Thank you so much for your review of AestheticsPro Software! We are thrilled to know that you are loving it and sticking with us! We would love to invite you to reach out to our support team if you would like any further training on invoicing and product management, including utilizing the Product Inventory report! We would love to help any way we can. Wishing you the best in business - the AP Team

JV

Jody V.  
owner  
Cosmetics  
Used the software for: Less than 6 months

### "easy but not ideal"

November 1, 2022

3.0

fine

Pros

Easy to use and the support feature with the videos are clear

Cons

didn't like how people could schedule appointments same day even minutes before an appointment time unless you you check the request appointment feature.

Review Source

Response from AestheticsPro

November 4, 2022

Hi Jody! Thank you for the feedback and review of AestheticsPro! We are happy to hear that you are finding our software easy to use. Please feel free to reach out to our support team with any questions or need for further training on our calendar and appointment features. We would love to help! We wish you the best in business! - the AP Team

SJ

Stefanie J.  
NP  
Consumer Services  
Used the software for: Less than 6 months

### "New at AestheticsPro"

December 6, 2023

4.0

I just signed up so I'm in the process of setting up. I do not have much experience with it yet.

Pros

Compared to other programs, this software appears to be more user friendly

Cons

Some basic features are not an option at this time

Reason for choosing AestheticsPro

I needed it to be simple and user friendly

Switched from

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

AR was inexpensive but too confusing and not user friendly

Review Source

Response from AestheticsPro

December 12, 2023

Hi Stefanie! Thank you for leaving a review of AestheticsPro! We are so glad to hear that you're finding our software to be user-friendly. Please reach out to our award-winning support team at any time with questions regarding our robust functions and features! We have our newest version of the software, Aurora, launching VERY SOON and we think you will enjoy this new software experience. Wishing you the best in business - the AP Team

BH

Brittany H.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "I like it so far"

March 14, 2020

4.0

So far so good we have not implemented it yet

Pros

I like the E Records, and the digital rewards system

Cons

I am unable to create packages for products and cannot create my own forms

Alternatives considered

[DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)

Reason for choosing AestheticsPro

Cost, Customization, and fit for company

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

I needed more capabilities and options and also we wanted to go paperless

Review Source

Response from AestheticsPro

April 2, 2020

Thank you Brittany! If you have any questions as you get implemented do not be shy about reaching out to our Support Team or your Account Manager! Best regards, -AestheticsPro Team

MR

Melissa R.  
Owner  
  
Used the software for: 2+ years

### "The experience we've had with AP has been nothing but great! "

February 18, 2018

5.0

Pros

We've liked the over all customer support , the quickest I've ever experienced. Very prompt and easy and understood. Our support manager was nothing but helpful and cares about his clients and what best suites their business goals.

Cons

Probably the booking online , would like to see it easier to use, purchase services and or products online .

Review Source

Response from AestheticsPro

February 19, 2018

Thank you Melissa!

KM

Kara M.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "HIGHLY RECOMMENDED!!!"

January 29, 2020

5.0

Great customer service!

Pros

Easy to use and has a lot of great features for our practice.

Cons

Just a lot to learn and time consuming, but good!

Review Source

Response from AestheticsPro

April 2, 2020

Thank you Kara! -AestheticsPro Team

LB

Lindsey B.  
Physician Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Great on boarding "

June 30, 2021

5.0

Wonderful people, very knowledgeable about the product, extremely helpful and pleasant to work with

Pros

I have not found something I don’t love about this software... it has made setting up my medical aesthetics practice exciting!

Cons

I haven’t really found anything that I don’t like yet.

Reason for choosing AestheticsPro

I had an extremely strong recommendation from the physician assistant that I trained under and she said that this was the best software out there for we do.

Review Source

Response from AestheticsPro

July 6, 2021

Thank you Lindsey! We are happy to know you are pleased with your choice and that the recommendation is paying off! -AestheticsPro Team

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