# Page 2 | AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is AestheticsPro the right Medical Spa solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/93446/AestheticsPro/reviews

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AestheticsPro

4.4 (618)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of AestheticsPro

## Showing most helpful reviews

Showing 26-50 of 618 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

MA

Michelle A.  
OwnerNurseAesthetician  
Cosmetics  
Used the software for: 2+ years

### "Canadian customer for over 4 years"

March 3, 2026

4.0

Overall, our experience has been very positive. The system is easy to use, well organized, secure, and packed with features that support our clinic’s daily operations. While there are a few areas we’d love to see improved, the functionality, support, and ongoing updates make it a valuable part of our practice.

Pros

We’ve had an excellent experience using AestheticsPro in our clinic. The system is incredibly easy to use, well organized, and has a clean, professional look that makes day-to-day operations smooth and efficient. Everything feels intuitive, which makes training staff simple and stress-free. One of the standout features for us is the comprehensive client records and charting functionality. Having detailed, secure client data all in one place gives us complete confidence in both compliance and organization. The photo feature is also fantastic—it allows us to easily document treatments and track progress, which is invaluable in an aesthetics setting. We’re especially impressed with their support system and training videos. The team is responsive, helpful, and truly committed to making sure clinics succeed with the software. It’s also great to see new features being released more frequently—this shows they are continuously improving and evolving the platform. Overall, AestheticsPro has been a powerful, secure, and beautifully designed solution for our clinic, and we couldn’t be happier with it.

Cons

While we’re very happy overall, a few areas could be improved. We don’t love being charged extra for text message reminders and email communications. It would also be helpful to have a view-only option for client documents instead of needing to download them each time. Lastly, having a tagged before-and-after photo gallery to easily showcase results during consultations would be a great addition.

Alternatives considered

[TouchMD](https://www.capterra.com/p/10003086/TouchMD/)

Reason for choosing AestheticsPro

Not worth leaving, other systems either had missing features and cost more.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[TouchMD](https://www.capterra.com/p/10003086/TouchMD/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)[BoomerangFX](https://www.capterra.com/p/186039/BoomerangFX/)

Not worth leaving, other systems either had missing features and cost more.

Review Source

Response from AestheticsPro

March 10, 2026

Hi Michelle! Thank you so much for the thoughtful and detailed review, and for being part of the AestheticsPro community for over four years! We’re thrilled to hear the platform has helped streamline your clinic’s operations and that our support team and training resources have made a positive impact. We also appreciate your suggestions around document viewing, communication costs, and photo organization. In fact, based on feedback like yours, some of these improvements are already in the works as we continue evolving the platform. Thank you again for your continued trust and support. -The AP Team

EG

Esra G.  
Operations  
Medical Practice  
Used the software for: 6-12 months

### "Aesthetics Pro is the way to go"

February 18, 2026

5.0

It was difficult for us to switch to AP, but after all everything worked out, we are up and running. We feel like we made the right choice.

Pros

AP is user friendly, affordable, and customer service is excellent. We also appreciate that AP is constantly working on making the software better. Furthermore, it's nice that AP regularly checks up on us to make sure that we are okay. Last but not least, the contemporary features like the patient portal that come with AP are very important for us to stay competitive.

Cons

1.Picture uploads could be easier. 2. It would be great if we could make changes to an invoice on a later day if needed. 3. The commission structure to be more flexible. We pay commission on net profit. That option is not available in AP. 4. It would be nice if we could scan our forms into AP instead of building them from scratch.

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

Reason for choosing AestheticsPro

The pricing and features are better. For example, we were able to integrate prescription management with AP.

Switched from

[Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)

Nextech is too expensive and too complicated

Review Source

Response from AestheticsPro

February 25, 2026

Hi Esra, Thank you so much for the awesome review! We’re thrilled to hear AestheticsPro has been user-friendly, affordable, and helping your practice stay competitive — especially with features like the patient portal. That’s exactly what we love to hear! We also really appreciate your thoughtful feedback on picture uploads, invoice edits, commission flexibility, and form scanning. Detailed insights like yours help us continue making the platform even better for growing teams like yours. We’re so glad the transition worked out and that you feel confident in your choice. We’re excited to keep growing right alongside you! -The AP Team

AV

Amy V.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Office Manager"

March 9, 2026

5.0

The beginning was rocky but as it is releasing new features and meeting progress it seems to be coming together better

Pros

I like that new features are coming out more frequently to improve the overall ease of use. I am liking that e-gift cards are an option now as well

Cons

It would be helpful if there was a vitals page in the patients chart. The amount of clicks it takes in order to dig in a patients chart is still alot. It would be helpful if there was a reference page (vitals, medication, allergies)

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing AestheticsPro

Price point and other features that were available at the time

Switched from

[Tebra](https://www.capterra.com/p/129169/Tebra/)

Unsure it was before I started working at the practice- i believe because we needed more medspa friendly record keeping

Review Source

Response from AestheticsPro

March 10, 2026

Hi Amy, Thank you for taking the time to share your feedback! We’re glad to hear you’re enjoying the steady release of new features and the addition of e-gift cards. We also appreciate your suggestions regarding chart navigation and reference pages, feedback like this helps guide how we continue improving the platform. -The AP Team

AH

Alejandra H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "4.5 starts "

February 6, 2026

5.0

Overall, my experience with AestheticsPro has been very positive. It is a reliable, robust platform that supports the day-to-day operations of my business effectively. With expanded integration options, it could become an even more powerful all-in-one solution.

Pros

Customer support has been consistently responsive, knowledgeable, and supportive. The platform itself is very versatile and continues to evolve with new features and improvements, making it adaptable as my business grows and my needs become more complex.

Cons

The main challenge has been limited integration capabilities with other platforms. While AestheticsPro works well on its own, stronger and more seamless integrations with accounting, marketing, and e-commerce systems would greatly improve workflow efficiency.

Alternatives considered

[Squarespace](https://www.capterra.com/p/143461/Squarespace/)

Reason for choosing AestheticsPro

The functions that were offered were all included.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

I did not have a very good experience with Vagaro, and I felt like they were up charging for everything.

Review Source

Response from AestheticsPro

February 10, 2026

Thank you, Alejandra, for taking the time to share such a thoughtful and detailed review! We’re thrilled to hear that our customer support team has been consistently responsive and that you find AestheticsPro to be a reliable, versatile platform as your business continues to grow. We also truly appreciate your feedback regarding integrations, and we’re excited to share that we’ve recently launched our Integration Suite, which includes connections with Constant Contact, Salesforce, HighLevel, both Google and Apple Calendars, and more, with additional integrations continuing to roll out. We’re also looking forward to introducing Zapier integration very soon, which will open the door to even more workflow flexibility. Thank you for trusting AestheticsPro as your all-in-one solution. We’re grateful to support your business. -The AestheticsPro Team

CC

Candice C.  
Medspa Director  
Medical Practice  
Used the software for: 2+ years

### "My staff of Nurses would bragg about digital charting and how improved our office flow!"

February 19, 2026

5.0

The AP team has always been responsive and helpful as we adjusted to a paperless office. High Value!

Pros

From 2018 Aesthetic Pro Software and my 17 year Medical Spa operation have been true growth partners

Cons

I do not have any negative complaints. I found it costly to add new documents for new services. That

Alternatives considered

[Paperform](https://www.capterra.com/p/158094/Paperform/)

Reason for choosing AestheticsPro

the drawing on the chart was vital in our Med Spa

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

to go paperless and draw details on charts

Review Source

Response from AestheticsPro

February 20, 2026

Hi Candice, Thank you so much for your wonderful review and for being a loyal AestheticsPro client since 2018! We’re truly honored to hear that digital charting and going paperless has improved your office flow and supported your team’s day-to-day operations. We also appreciate your feedback regarding the cost of adding new documents for new services, and we’ll be sure to share this with our team as we continue improving the platform. Thank you again for your continued trust and partnership! -The AP Team

DS

Daria S.  
Nurse Practitioner and Practice Owner  
Medical Practice  
Used the software for: 6-12 months

### "Great EMR and overall experience "

March 4, 2026

5.0

AestheticsPro has provided an excellent experience for our med spa for nearly one year. The platform is user friendly, which made implementation smooth. Scheduling, charting, consent forms, and payment processing are all integrated in one system, saving us time and reducing errors. We especially love the photo management feature for tracking before and after results, as well as the customizable treatment notes. It has streamlined our workflow, improved organization, and enhanced the overall client experience. Highly recommend for any growing aesthetic practice!

Pros

AestheticsPro has provided an excellent experience for our med spa for nearly one year. The platform is user friendly, which made implementation smooth. Scheduling, charting, consent forms, and payment processing are all integrated in one system, saving us time and reducing errors. We especially love the photo management feature for tracking before and after results, as well as the customizable treatment notes. It has streamlined our workflow, improved organization, and enhanced the overall client experience. Great customer service!

Cons

Unable to have previous settings in new notes for consistency for certain treatment records. Price due to the EMR being most expensive out of the ones we looked into.

Alternatives considered

[Boulevard](https://www.capterra.com/p/162738/Boulevard/)

Reason for choosing AestheticsPro

Had creator forms and everything in one easy platform

Review Source

Response from AestheticsPro

March 5, 2026

Hi Daria, Thank you so much for the wonderful review and thoughtful feedback! We're thrilled to hear that AestheticsPro has been a great fit for your med spa and that it’s helping streamline your workflow. We truly appreciate you taking the time to share your experience. -The AP Team

MG

Mallory G.  
Owner CRNP  
Medical Practice  
Used the software for: 1-2 years

### "Aesthetics Pro - Only recommend for small or startup businesses"

November 14, 2025

3.0

Like I said, it was fine at first for just getting started. The onboarding was good- helpful for sure. But after that I felt like I was on my own.

Pros

This was my first EMR system for my own business. I was excited at first because it seemed very high tech. It was good for getting started, but as I added services it wasn't quite up to what I needed.

Cons

It was very frustrating when I had a problem. I could never talk first hand (or even chat) with someone. I would have to submit a ticket, wait for a response, and go back and forth with them that way. It would sometimes take DAYS to resolve an issue.

Alternatives considered

[RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/)

Reason for choosing AestheticsPro

It seemed like the best value for the money at the time. I didn't want to pay per patient, I prefer a flat rate.

Review Source

Response from AestheticsPro

November 18, 2025

Hi Mallory, Thank you for sharing your experience. We’re glad the onboarding helped you get started, and we’re sorry our support and features didn’t keep up as your business grew. Since then, we’ve added live support, Saturday support hours, and expanded our in-software education to resolve issues faster and more directly. We appreciate your feedback and wish you continued success. -The AP Team

DF

David F.  
RN Owner  
Medical Practice  
Used the software for: 6-12 months

### "Best EMR software out there that won’t put you into bankruptcy. "

October 14, 2025

5.0

Excellent. Wish I didn’t waste time on Aesthetics Record. This is light years ahead of that. I was booking through my website and their Book Now feature made it such a cleaner more polished and professional booking experience for my clients.

Pros

I’ve been using Aesthetics Pro and can confidently say their customer support is top-notch—quick, knowledgeable, and truly dedicated. The “Book Now” portal is absolute perfection—simple, clean, and professional. I’ve tried less expensive EMR options before, but this is one of those cases where you truly get what you pay for. Aesthetics Pro is incredibly intuitive, reliable, and thoughtfully designed. Honestly, I’m surprised it doesn’t cost more for what it delivers. The support alone is worth every penny—it’s a tremendous value for the price.

Cons

There isn’t really anything I dislike about the software. It’s easy and user friendly. Clean and streamlined design. Forms management is a piece of cake.

Switched from

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

I am a pretty tech savvy kinda person and found Aesthetics Record very difficult to manage, the flow was difficult, set up was a real hassle. I thought I was stuck with it as it’s so cheap. Glad I made the switch.

Review Source

Response from AestheticsPro

October 15, 2025

Thank you so much for your incredible feedback! We’re thrilled to hear that you’ve had such a positive experience with AestheticsPro and that our customer support team has made a great impression — they truly take pride in helping every client succeed. We’re especially glad you’re enjoying the Book Now portal and finding it both professional and intuitive. Our goal is to make every feature — from scheduling to forms management — as seamless and efficient as possible for you and your clients. It’s wonderful to know that AestheticsPro has delivered the reliability, value, and ease of use you were looking for. We’re so happy you made the switch and that we can continue supporting your growth with tools that work as hard as you do. Wishing you the best in business! - The AP Team

BS

Brian S.  
OWNER  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Aesthetics Pro for Med Spas"

September 25, 2025

4.0

We use AP as our foundational platform at multiple med spas because it makes it simple to toggle from one to the other to view calendars, revenue, etc. Reporting is often frustrating to understand where some of the numbers are coming from and the occasional offline issues can be challenging - but overall, every platform has it's pros and cons so you need to pick your horse.

Pros

User interface is well designed and easy to get staff trained for basic functions like appointment making, editing, etc. Inventory control is user friendly. Many other platforms don't integrate charting and patient forms in the user friendly way AP does.

Cons

More complex features such as setting up packages and allocating product inventory used as part of a service are less intuitive and require help setting up. Also gift card feature needs a lot of work. Accurate Revenue/Performance reporting requires extensive (and expert) setup to provide real numbers.

Switched from

[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)

We were using AP in other operations and found the Zenoti platform less user friendly - although the gift card feature(s) were far superior to AP

Review Source

Response from AestheticsPro

September 29, 2025

Hi Brian, Thank you for sharing your detailed feedback. We’re glad you find the interface easy to use, especially for staff training, inventory, charting, and patient forms. It’s great to hear AP helps you manage multiple locations with ease. We also appreciate your input on packages, inventory allocation, reporting, and gift cards. Your comments help us focus on making these features more intuitive. Thanks for trusting AP as your foundational platform and for helping us get better with each update. Wishing you the best in business! - The AP Team

CQ

Charina Q.  
Nurse Practitioner  
Medical Practice  
Used the software for: 1-2 years

### "Best EHR for MedSpas"

September 24, 2025

5.0

I have been using Aesthetics Pro since I started my business 4 years ago and it has always been a great tool for my growing business. I like that they always come up with new features to keep up with the technology but remains to be user friendly. No complicated settings and customer support is always available.

Pros

Very easy to navigate. User friendly and customer support is always available. You get answers in a timely manner.

Cons

Limited options for POS. I'm using Square and i can't integrate my POS with Aesthetics Pro. I'm hoping Square will be an option for their POS.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing AestheticsPro

More user friendly, easier to navigate for me and clients.

Review Source

Response from AestheticsPro

September 26, 2025

Hi Charina, Thank you so much for sharing your experience and for being with AestheticsPro for the past four years—we’re thrilled to hear how our platform has supported your growing business! We’re especially glad you find it user-friendly and that our customer support team has been there when you’ve needed timely answers. We appreciate your feedback regarding POS integration. While Square isn’t currently an available option, our team is always exploring ways to expand integrations and improve flexibility for our users. Your input helps guide those decisions, and we’ll be sure to share your request with our product team. Thank you again for your continued trust in AestheticsPro. Wishing you the best in business - The AP Team

SW

Stefanie W.  
owner  
Medical Practice  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] was terrific! "

September 27, 2025

5.0

very pleased so far with the system. Only request is being able to toggle between the videos and the system so that us hands-on learners, can be working along with the video.

Pros

very easy to follow \[sensitive content hidden\] -- he never hesitated to answer any of my questions (Even if I got him off track!)

Cons

Some of the topics were things I had already set up from my first onboarding meeting with \[sensitive content hidden\]. But it was a good refresher and opened up conversation about other things

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

Reason for choosing AestheticsPro

Erin! She was very easy to talk with and really provided great information that helped me make a decision

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

ease of use; customer service; forms, integration with website

Review Source

Response from AestheticsPro

September 30, 2025

Hi Stefanie, Thank you for sharing such thoughtful feedback! We’re glad to hear your onboarding experience was clear, supportive, and that our team was able to answer all your questions. It’s wonderful that the refresher sparked new conversations and helped build more confidence with the system. We truly appreciate your suggestion about toggling between training videos and the system — that’s a great idea, especially for hands-on learners, and we’ll be sure to share it with our team. We’re so pleased you chose AestheticsPro and that factors like ease of use, integrations, and customer service made the difference. Welcome again to the AestheticsPro family — we’re excited to continue supporting your success! — The AestheticsPro Team

AS

Anace S.  
MD  
Medical Practice  
Used the software for: 2+ years

### "Medical Doctor"

March 17, 2026

1.0

Pros

They have an app. Fast to up. Easy to write notes. Able to take picture and upload them directly to the chart.

Cons

Difficult to navigate through out the EMR. Difficult in processing payments. Arcachic system. Very convoluted, difficult to reach to navigate. Not user friendly. Recently they increased their prices. Difficult to view photos. Difficult to built your notes. Not a lot of customization

Alternatives considered

[iLovePDF](https://www.capterra.com/p/173963/iLovePDF/)

Reason for choosing AestheticsPro

price wise. it was cheaper and we were just opening

Review Source

Response from AestheticsPro

March 19, 2026

Hi Anace, thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re sorry to hear about the challenges you’ve encountered. It looks like our team has been working to connect with you, and we’re glad to see a training session is scheduled. We’re confident we can help simplify your workflow, improve navigation, and address the concerns you mentioned. Your feedback is important to us, and we’re committed to making sure you have a much better experience moving forward. -The AP Team

TM

Taylor M.  
Owner Esthetician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Save Yourself Time, Money & Frustration. "

July 16, 2025

1.0

\-10/5 stars. Outages & NUMEROUS scheduling issues that have caused me to work extra in off hours & on vacations to rectify — not to mention causing me to lose money due to frustrations on the clients end with booking appointments. Also HORRIBLE support & customer service — they either never have answers for you, or they have the nerve to blame you and say “the information is in your contract so you should have known” - nice way to be spoken to as a loyal customer of 5 years, always paying my bill on time without issue.

Pros

Would give negative stars if possible. Absolutely horrible software and terrible, greedy customer service practices. Constant bugs, outages, and scheduling issues that have caused me to lose money in my business due to clients being able to double book or even worse, schedule appointments during blocked off times that should not even be available. I have had many clients reach out expressing frustration that they can not complete booking an appointment due to errors they receive, or the pages simply not populating correctly for them to select services — again causing me to lose business as a small, sole proprietor business owner. I will constantly have issues and be told “we checked this issue and cannot replicate it” so there is absolutely no answers or resolve. I even had to call clients daily on my only vacation time, leaving the beach to go back to my hotel room, to contact clients that should not have been able to book appointments that they were able to book, and to try and get them rescheduled. This issue went on for 2 weeks. Mind you, they increased the monthly charge by $25 without any improvements or additional inclusions— in fact, the software was even worse! I have been charged for additional texts and marketing emails without any knowledge and was told that I should’ve reached out to my account manager to make sure there weren’t additional fees first. Not to mention the many outages & software bugs that would disrupt daily operations and would not allow me to access forms or complete payments with clients— thank God for Venmo in those scenarios— which looks completely unprofessional imo. Will be switching my software ASAP, never recommending this joke of a software. Invest in something better, even if it costs more— trust me. I’ve been a loyal customer for 5 years, never had a late payment and they’ve treated me so poorly like they couldn’t care less about my business or loyalty.

Cons

Scheduling issues. Software outages and bugs disrupting scheduling and payments. Losing money for my business. Customer service and never receiving answers for issues that occur.

Review Source

Response from AestheticsPro

August 8, 2025

Hello Taylor, Thank you for your feedback and for your loyalty over the past five years. We’re glad to confirm that the scheduling conflicts, blocked time visibility, and booking reliability concerns you raised have been resolved by our team. We also understand your concerns about billing and usage-based charges—while outlined in the service agreement, we recognize the importance of proactive clarification and education around feature use and associated costs. Over the past year, we’ve released system enhancements to improve reliability, scheduling workflows, and performance, as well as added features based on client feedback. Our support team is easily accessible via tickets, scheduled CSM calls, and live support sessions, and we’d be happy to arrange a personalized training to further optimize your experience. Thank you again for your candid feedback—it plays a crucial role in helping us improve, and we’re committed to earning back your confidence. -The AP Team

KU

Kathryn U.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Cancellation review"

July 2, 2025

5.0

Overall great product, I used it for ten years and would have continued if not for my retirement. You provided occasional upgrades as well.

Pros

Scheduling was easy and I liked being able to see who was confirmed, who had paid on the same screen. Also, our practice loved the ability to differentiate between quantity purchased and quantity used.

Cons

The reports section was a little cumbersome. I just could ask the sales report for "last month", one had to enter a start date and end date. Also printing from the reports was difficult. My main complaint was that you only had one credit card merchant option. I did not like World pay services, and asked more than once over the years if there was a second option.

Switched from

[Millenium](https://www.capterra.com/p/36629/Millenium/)

We could not differentiate between quantity purchased and used.

Review Source

Response from AestheticsPro

July 3, 2025

Good day to you Kathryn, Thank you so much for your thoughtful and generous feedback! We’re honored to hear that you used AestheticsPro for ten years and that it supported your practice so well throughout that time. It’s great to know that features like appointment visibility, payment tracking, and inventory management brought real value to your workflow. We appreciate your candid notes about the reports and merchant services. Your input is incredibly helpful, and we recognize how important flexibility and ease of use are—especially in reporting and payment processing. We’re always evaluating new options and improvements based on feedback like yours. We're happy to offer both WorldPay and Gravity as integrated merchant service providers. Congratulations on your retirement, and thank you again for choosing AestheticsPro all these years. We’re grateful to have been part of your journey! Thank you, -The AP Team

FE

Fatemeh E.  
Owner and Sole Provider  
Medical Practice  
Used the software for: 2+ years

### "Best Customer service"

January 15, 2026

5.0

Pros

The Best Customer service. I have been using AestheticsPro for the past 7 years. I like many features.

Cons

The AP Marketing Template is very difficult to use — it frequently creates errors and is very time-consuming. I’ve reported this multiple times, but nothing has changed. I’m also disappointed with the gift card feature. I would really like an actual gift card image that I can email to clients. Thank you for your attention to this.

Review Source

Response from AestheticsPro

January 19, 2026

Hi Fatemeh! Thank you so much for being a loyal AestheticsPro client for 7 years! We truly appreciate your continued support and we’re grateful to hear you’ve had a great experience with our customer service. We also sincerely appreciate you sharing your concerns regarding the Marketing Template errors and the gift card feature. Your feedback is incredibly valuable and helps us continue improving the platform. We will take this into consideration for future updates. Thank you again for taking the time to share this with us! - The AP Team

TP

Tiffany P.  
Manager  
Medical Practice  
Used the software for: 2+ years

### "Making Strides to Improve"

March 19, 2026

3.0

Slightly improved, trying to keep up with the industry but I'm not sure if it's the best option on the market.

Pros

The software has since added AI and SMS messaging which can be helpful for client communication. This was a major downfall prior.

Cons

The system is still lacking in aesthetics and customization. As a business, we can benefit by having the ability to create more custom reports.

Review Source

Response from AestheticsPro

March 20, 2026

Hi Tiffany, thank you for your thoughtful feedback, we truly appreciate you taking the time to share your experience. We’re glad to hear you’ve seen improvements with features like Kai AI Support and SMS messaging. We also appreciate your input around more customization and reporting—this is valuable feedback, and our team is continuously working to expand capabilities in these areas. We’re committed to ongoing improvement and appreciate you being part of that journey with us. -The AP Team

SK

Stacie K.  
RN, owner, founder, CEO  
Alternative Medicine  
Used the software for: Less than 6 months

### "So far, so good!"

June 26, 2025

5.0

Great so far. The people have all been extremely knowledgeable and helpful. The trainings have been easily digestible.

Pros

It seems very user friendly and intuitive. It’s visually pleasing and very easy to navigate. I love that it is geared towards MedSpas and clinical settings.

Cons

The fact that it can’t migrate charts over. I know this is a HIPPA issue, but it’s a major pain point and huge objection to any clinic switching systems. There has got to be a less labor intensive, less laborious way to do this. If you guys could figure this piece out (or teach us less tech savvy people how to do this efficiently….it would make the buying decision much easier.)

Alternatives considered

[Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Boulevard](https://www.capterra.com/p/162738/Boulevard/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing AestheticsPro

Simplicity of use; intuitive; features; compatibility with Quickbooks; ability to do e-scripts; ability to do telehealth. Huge library of existing forms to choose from.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Limited reporting capabilities. Inventory tracking was challenging. It’s designed for salons….not medical spas.

Review Source

Response from AestheticsPro

June 27, 2025

Good day to you Stacie, Thank you for your thoughtful and detailed feedback! We're so glad to hear that you're enjoying the user-friendly, intuitive design of AestheticsPro—and that the visual layout and MedSpa-specific focus are hitting the mark for you. We truly appreciate your understanding that compliance is our top priority, especially when it comes to chart migration and HIPAA regulations. Your insight is incredibly valuable. It’s great to know that your experience with our team and training resources has been positive so far. We’re here every step of the way and excited to continue supporting your success. Thanks again for sharing your experience. We’re excited to continue working with you and supporting your growth! -The AP Team

PZ

Peggy Z.  
Nurse practitioner  
Medical Practice  
Used the software for: 1-2 years

### "Excellent experience "

December 3, 2025

5.0

Great! They answers my question. I think the overall software is just a little dated. Could have some better AI features

Pros

He answered what I needed. I had plenty of time to go through the stuff and I liked that he did it with me.

Cons

Nothing really but I wish they sent a text with the link. I had to download the app took me a second to log in

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

Reason for choosing AestheticsPro

The all in one package users. Unlimited packe users. Unlimited

Review Source

Response from AestheticsPro

January 19, 2026

Hi Peggy, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that our support staff was able to walk through everything with you and give you the time you needed. That’s exactly the experience we aim to deliver. We also appreciate your note about receiving the link via text and the login process. We know convenience matters, and feedback like yours helps us continue improving. Thank you again for your helpful insights and for being part of our community! If there’s ever anything more we can do for you, we’re here to help. - The AP Team

MM

Mandi M.  
Supervisor  
Medical Practice  
Used the software for: 2+ years

### "AP Medspa review"

July 18, 2025

3.0

The support lacks when you need problems resolved. The reports are very difficult to pull. If you are just using it to book appts it is fine.

Pros

What appeals to me regarding the AestheticsPro System is booking appointments is simple most of the time.

Cons

What I enjoy least about the AestheticsPro system is the reporting and the support. We have experienced glitches and when you checkout a client you cannot check more than one out at a time. This upsets some of our clients coming in together.

Review Source

Response from AestheticsPro

August 7, 2025

Hello Mandi, Thank you for sharing your feedback! We’re glad booking appointments has been simple—our team has worked hard to make that experience smooth. We also truly appreciate your honesty regarding the areas where you've encountered challenges such as reporting, support, and multi-client checkout. Your input truly helps us grow. We’re excited to share that new reporting enhancements are in development to make pulling data easier and more intuitive. We appreciate you bringing up the feedback regarding multi-client checkout, and we’re happy to report that this has been shared with our Product Quality team for further evaluation as we continue to enhance workflow flexibility. Our support team is always accessible via tickets, scheduled 1:1s, and live calls—we’re just a few clicks away. If you’d like, we’d be happy to coordinate a personalized training session with your Client Success Manager to help your team get even more out of AestheticsPro. Thank you again, -The AP Team

AS

Ardis S.  
CEO Provider  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Aesthetics Software in the market"

September 24, 2025

5.0

Has been a very positive experience, AP continues to improve their offerings and actually listen to the users,

Pros

Love the new Text and Book Now features! This alone will save me over $200 monthly allowing me to cancel my current texting vendor and improve my workflow.

Cons

Still need to integrate payment more methods like Worldpay + SWIPE. For a seamless user experience.

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing AestheticsPro

A full functioning and relational system that checked every box in evaluation.

Review Source

Response from AestheticsPro

September 26, 2025

Hi Ardis, Thank you for your thoughtful feedback—we’re so glad to hear you’re enjoying the new Text and Book Now features and that they’re already saving you money each month! Improving workflow and helping our users simplify their operations is exactly what we aim for. We’re grateful for your trust in AestheticsPro and excited to keep building solutions that support your business growth. Wishing you the best in business - The AP Team

SC

Shannon C.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "Great all in one"

September 5, 2025

5.0

So far it has been great. Every person I’ve spoken with has been great and informative. No worries here.

Pros

The ease of use is absolutely amazing. I love that they are working on the system constantly to make it better and add new features

Cons

Nothing that I can think of. I feel like any issues I have will be easily rectified pretty quickly!!

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

Reason for choosing AestheticsPro

What you get for the money is amazing. 🤩

Switched from

[IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/)

Opening my own spa. Current employer uses 4 separate systems

Review Source

Response from AestheticsPro

September 5, 2025

Hi Shannon, Thank you so much for sharing your feedback! We’re thrilled to hear that you find the system easy to use and that our continuous improvements are making a difference for you (we have so many more on the way). Our team takes pride in providing both innovative features and supportive service, so it’s wonderful to know you’ve had such positive interactions with everyone here. We’re always here if you need us, and we look forward to continuing to support your success! Wishing you the best in business - The AP Team

EF

Ellen F.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Outstanding Performance"

May 31, 2025

5.0

Very positive. We always are receive a quick response when we submit a ticket through the support portal or if I ever need to speak directly with our account representative.

Pros

Overall, it is very user friendly. We have tried other sytems and Aesthetics Pro is the most streamlined for scheduling and rebooking appointments.

Cons

It can be complicated when booking a client who is in for services with multiple providers. Also, tracking packages can be confusing. If a client is checking out with one prepaid service but adding another service, it doesn't zero out the prepaid service on the invoice and you need to double check to make sure that clients are not overcharged

Review Source

Response from AestheticsPro

June 3, 2025

Hey there Ellen, Thank you for your thoughtful review! We're thrilled to hear that AestheticsPro has been the most streamlined solution for your scheduling and rebooking needs, and that our support team has been responsive and helpful. We also appreciate your feedback regarding multi-provider bookings and package tracking. Your insights are incredibly valuable, and we’ll be sure to share them with our development team as we continue to enhance the platform. We're grateful to have you as part of the AestheticsPro community and look forward to supporting your continued success! Thank you, The AP Team

RH

Rachel H.  
Physician  
Medical Practice  
Used the software for: 1-2 years

### "Good but room to improve "

November 12, 2025

3.0

I have personally found it quite challenging to navigate simple tasks, and have experienced multiple glitches.

Pros

The integrations and price. I do think the reports are fairly accurate, but beyond that it pretty much suits my needs. All EHRS have their downfalls.

Cons

Having to create forms and consents. There should be a way to upload your own as it takes so much time and effort to toggle and type out your own to turn out the way you hope.

Alternatives considered

[Remedly](https://www.capterra.com/p/180647/Remedly/)

Reason for choosing AestheticsPro

The price was best as a start up company.

Review Source

Response from AestheticsPro

November 14, 2025

Hi Rachel, Thank you for taking the time to share your feedback with us. We’re glad to hear that you’re finding value in our integrations, pricing, and reporting tools — it’s great to know these features are supporting your workflow. We also appreciate your honesty about the challenges you’ve experienced — it helps us get better, and we truly appreciate it! Wishing you the best in business! - The AP Team

SM

Sarah M.  
Nurse Injector  
Cosmetics  
Used the software for: 1-2 years

### "LOVE APRO and the whole APRO support!!!!!"

February 23, 2026

5.0

It has been seamless in getting up and running. They are even receptive to my ideas that I think of.

Pros

The support is incredible and everything is user friendly and inclusive of everything needed for my medspa business.

Cons

There is nothing I dislike. Apro has evolved and improved even in the short time I've had my account.

Alternatives considered

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing AestheticsPro

ease of use in the trials of them both and reviews

Review Source

Response from AestheticsPro

February 26, 2026

Hi Sarah, Thank you so much for the love! We’re thrilled to hear AestheticsPro has been seamless for your medspa and that our support team has made such a positive impact. It means a lot that you’ve seen the platform evolve and that you feel comfortable sharing your ideas with us — that feedback helps us continue improving. We truly appreciate your business! -The AP Team

EC

Emma C.  
Spa Owner, Medical Aesthetician  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "An Extraordinary Team! "

January 15, 2026

5.0

AP has made this whole process easy-breezy! Everyone has been so prompt to help answer any of my questions and guide me through making this dream a reality for my business!

Pros

The one-on-one training has been extraordinary! Each support person I have spoken to has been so pleasant, patient and easy to understand!

Cons

I do not have anything negative to say about AestheticPro! They have made this process incredibly blissful to go through.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

I wanted one spot for more options. A team who could back me up

Review Source

Response from AestheticsPro

January 19, 2026

Hi Emma! Thank you so much for your amazing review! We’re truly thrilled to hear your one-on-one training experience has been so positive. Our team works hard to make sure every client feels supported, confident, and empowered, so it means a lot to know you felt the process was easy and enjoyable. We’re honored to be part of your business journey and we’re always here whenever you need us! Sincerely, The AP Team

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