# Page 2 | AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is AestheticsPro the right Medical Spa solution for you? Explore 637 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93446/AestheticsPro/reviews --- AestheticsPro 4.4 (637) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 2 - Reviews of AestheticsPro ## Showing most helpful reviews Showing 26-50 of 637 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Caroline M. Chief Marketing Office Medical Practice Used the software for: 2+ years ### "Webinar of Client Experience super helpful for a office going paperless" May 13, 2026 5.0 Absolutely love the support team. Sometimes I call in 3-4x in one day and every support person already knows the answer right away Pros Hearing from us as clients as to what needs to be improved and actually being taken into consideration and seeing the improvements sooner than later shows we are being heard Cons Alot of click throughs for setting up new services , items . Such as when creating ne services , there should be a step by step to ensure everything is "turned on " like staff member to complete the service , are there forms to go along with this service , commission paid , will this service be available for online boking , etc . Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro Already had AP before considering transition . At the time of consideration AP was not "up to date " and limited features but have since improved so we decided to stay. Review Source Response from AestheticsPro May 14, 2026 Hi Caroline, thank you so much for your thoughtful and detailed feedback! It truly means a lot to hear that you feel listened to and are seeing improvements based on your input—that’s exactly what we strive for. We also appreciate your suggestions on simplifying service setup, and we’re happy to hear our support team has been there when you need them. Thanks again for being such a valued part of the AestheticsPro community! – The AP Team MA Michelle A. OwnerNurseAesthetician Cosmetics Used the software for: 2+ years ### "Canadian customer for over 4 years" March 3, 2026 4.0 Overall, our experience has been very positive. The system is easy to use, well organized, secure, and packed with features that support our clinic’s daily operations. While there are a few areas we’d love to see improved, the functionality, support, and ongoing updates make it a valuable part of our practice. Pros We’ve had an excellent experience using AestheticsPro in our clinic. The system is incredibly easy to use, well organized, and has a clean, professional look that makes day-to-day operations smooth and efficient. Everything feels intuitive, which makes training staff simple and stress-free. One of the standout features for us is the comprehensive client records and charting functionality. Having detailed, secure client data all in one place gives us complete confidence in both compliance and organization. The photo feature is also fantastic—it allows us to easily document treatments and track progress, which is invaluable in an aesthetics setting. We’re especially impressed with their support system and training videos. The team is responsive, helpful, and truly committed to making sure clinics succeed with the software. It’s also great to see new features being released more frequently—this shows they are continuously improving and evolving the platform. Overall, AestheticsPro has been a powerful, secure, and beautifully designed solution for our clinic, and we couldn’t be happier with it. Cons While we’re very happy overall, a few areas could be improved. We don’t love being charged extra for text message reminders and email communications. It would also be helpful to have a view-only option for client documents instead of needing to download them each time. Lastly, having a tagged before-and-after photo gallery to easily showcase results during consultations would be a great addition. Alternatives considered [TouchMD](https://www.capterra.com/p/10003086/TouchMD/) Reason for choosing AestheticsPro Not worth leaving, other systems either had missing features and cost more. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[TouchMD](https://www.capterra.com/p/10003086/TouchMD/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)[BoomerangFX](https://www.capterra.com/p/186039/BoomerangFX/) Not worth leaving, other systems either had missing features and cost more. Review Source Response from AestheticsPro March 10, 2026 Hi Michelle! Thank you so much for the thoughtful and detailed review, and for being part of the AestheticsPro community for over four years! We’re thrilled to hear the platform has helped streamline your clinic’s operations and that our support team and training resources have made a positive impact. We also appreciate your suggestions around document viewing, communication costs, and photo organization. In fact, based on feedback like yours, some of these improvements are already in the works as we continue evolving the platform. Thank you again for your continued trust and support. -The AP Team SS Sashi S. CEO Medical Practice Used the software for: 6-12 months ### "10/10 would buy again! " May 20, 2026 5.0 We’ve had a fantastic experience working with AestheticsPro as our EMR and practice management platform at Arizona Health and Wellness Clinic. From a Security and Patient Record Management standpoint, the platform has helped us organize and streamline our operations while maintaining confidence in how patient information is managed across our clinic. Their Patient Management tools have also helped improve workflow efficiency for our team as we continue to grow our weight loss, regenerative health, and aesthetics services. One of the biggest strengths of AestheticsPro has been their Customer Support and willingness to collaborate with us. Their service team has been incredible to work with during integrations, customization of forms, workflow enhancements, and operational improvements. They consistently listen to feedback and have implemented several enhancement requests that have directly benefited our business. We also appreciate the overall Value for Money the platform provides. Between scheduling, charting, Payment Processing, patient communications, and customization capabilities, the software has become an important part of our day-to-day operations. We truly value the partnership and appreciate having a backend technology team that supports us while we focus on helping our patients improve their health, confidence, and quality of life every single day. Pros One of the biggest strengths of AestheticsPro has been their Customer Support and willingness to collaborate with us. Their service team has been incredible to work with during integrations, customization of forms, workflow enhancements, and operational improvements. They consistently listen to feedback and have implemented several enhancement requests that have directly benefited our business. We also appreciate the overall Value for Money the platform provides. Between scheduling, charting, Payment Processing, patient communications, and customization capabilities, the software has become an important part of our day-to-day operations. Cons some of the ease of use but these enhancements have been put in play. it's a great system when you learn about it's capabilities. Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro better value and better solutoin for our business Switched from [Netchex](https://www.capterra.com/p/162115/Netchex/) they were awful to work with, clunky, not good Review Source Response from AestheticsPro May 21, 2026 Hi Sashi, thank you so much for this incredible review! We’re thrilled to hear how much value AestheticsPro has brought to your clinic, especially when it comes to support, customization, and overall workflow improvements. It means a lot to know our team has been able to collaborate with you and implement enhancements that truly impact your day-to-day operations. We appreciate your partnership and look forward to continuing to grow alongside your business! –The AP Team JR Jessy R. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Easy to Use EMR with Great Customer Support" March 19, 2026 4.0 AestheticsPro offers a highly user-friendly platform that makes onboarding and training seamless. Their support team is readily available whenever needed, and my experience working with \[sensitive content hidden\] has been outstanding. Pros A very user-friendly system that is easy to navigate, even for those with no prior experience using an EMR system. Cons What I liked least is the structure of the online booking system. When a campaign includes a service that requires a deposit, it prompts all patients to enter their card information even if they are not selecting that particular service with the deposit requirement. Review Source Response from AestheticsPro March 23, 2026 Hi Jessy, thank you for your thoughtful review! We’re so glad to hear you’ve found AestheticsPro easy to use and that our support team has made a positive impact. We also appreciate your feedback on the online booking experience, insights like this are incredibly helpful as we continue to refine and improve the platform. Thanks again for sharing your experience! -The AP Team AC Angela C. ceo Health, Wellness and Fitness Used the software for: 2+ years ### "Give your review a title Strong Platform for Medspas With Room to Improve" May 13, 2026 4.0 Overall, my experience with AestheticsPro has been positive. The platform has many useful features for aesthetics and wellness practices, and it offers a strong foundation for scheduling, charting, memberships, and patient management. However, there is still room for improvement in areas like automation, inventory, and communication tools. With more refinement and modernization, it could become an even stronger all in one solution for growing medspas. Pros One of the things I liked most about AestheticsPro was the level of customizability within the platform. It allows practices to tailor workflows, memberships, forms, treatment packages, and client management systems to fit the specific needs of their business. The software is aesthetically geared toward medspas and wellness clinics, which makes it easier to organize services and streamline operations compared to more generalized EMR systems. Cons The biggest downside for me was the inventory system and the lack of more advanced real time communication features. Inventory management could be much more intuitive and refined, especially for clinics managing retail, injectables, and consumables at scale. I also wish the platform had stronger built in texting and automation capabilities similar to Zenoti, particularly for real-time communication, marketing automation, and client engagement workflows. Review Source Response from AestheticsPro May 18, 2026 Hi Angela, thank you for your thoughtful and detailed feedback. We’re so glad you’re seeing the value in customization and overall functionality. We also appreciate your insights on inventory and communication tools—feedback like this helps guide our future improvements. Thanks for growing with us! –The AP Team MY Melissa Y. Clinic Director Health, Wellness and Fitness Used the software for: 1-2 years ### "A Great All-in-One Software for Aesthetic Clinics" April 13, 2026 5.0 Our overall experience with AestheticsPro has been very positive. It has helped streamline our daily operations by keeping scheduling, client records, consents, and memberships all in one place. The system is designed with aesthetic clinics in mind, which makes it practical and efficient for our needs. Overall, it has improved both our team workflow and the client experience. Pros What I liked most about AestheticsPro is how thoughtfully it’s built for aesthetic clinics. It combines scheduling, charting, consents, memberships, and client management in one system, which helps keep daily operations organized and efficient. It has saved our team a lot of time, improved workflow, and made the client experience smoother from booking to checkout. Cons At times, certain features can take a little time to learn at the beginning, especially when exploring all the tools the platform offers. However, once the system is set up and you become familiar with it, it becomes very efficient and user-friendly. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing AestheticsPro We chose AestheticsPro over alternatives like Zenoti and Mindbody because it felt more specifically designed for medical aesthetic practices rather than general wellness or fitness businesses. Features such as treatment charting, digital consents, memberships, packages, before-and-after photo management, and client records were especially important to us. It offered a more complete solution for our workflow and day-to-day clinic needs. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) We switched from JaneApp to AestheticsPro because we needed a platform that was more tailored to the needs of an aesthetic clinic. AestheticsPro offers features such as integrated charting, consents, memberships, treatment packages, and client management in one system, which made our workflow more efficient and better suited to our business. Review Source Response from AestheticsPro April 16, 2026 Hi Melissa, thank you for such a detailed and thoughtful review! We’re so glad to hear AestheticsPro has helped streamline your operations and improve your client experience. We appreciate your feedback on the learning curve as well, it’s something we’re always working to improve. Thank you for choosing us and for being part of our community! – The AP Team EG Esra G. Operations Medical Practice Used the software for: 6-12 months ### "Aesthetics Pro is the way to go" February 18, 2026 5.0 It was difficult for us to switch to AP, but after all everything worked out, we are up and running. We feel like we made the right choice. Pros AP is user friendly, affordable, and customer service is excellent. We also appreciate that AP is constantly working on making the software better. Furthermore, it's nice that AP regularly checks up on us to make sure that we are okay. Last but not least, the contemporary features like the patient portal that come with AP are very important for us to stay competitive. Cons 1.Picture uploads could be easier. 2. It would be great if we could make changes to an invoice on a later day if needed. 3. The commission structure to be more flexible. We pay commission on net profit. That option is not available in AP. 4. It would be nice if we could scan our forms into AP instead of building them from scratch. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro The pricing and features are better. For example, we were able to integrate prescription management with AP. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Nextech is too expensive and too complicated Review Source Response from AestheticsPro February 25, 2026 Hi Esra, Thank you so much for the awesome review! We’re thrilled to hear AestheticsPro has been user-friendly, affordable, and helping your practice stay competitive — especially with features like the patient portal. That’s exactly what we love to hear! We also really appreciate your thoughtful feedback on picture uploads, invoice edits, commission flexibility, and form scanning. Detailed insights like yours help us continue making the platform even better for growing teams like yours. We’re so glad the transition worked out and that you feel confident in your choice. We’re excited to keep growing right alongside you! -The AP Team CC Candice C. Medspa Director Medical Practice Used the software for: 2+ years ### "My staff of Nurses would bragg about digital charting and how improved our office flow!" February 19, 2026 5.0 The AP team has always been responsive and helpful as we adjusted to a paperless office. High Value! Pros From 2018 Aesthetic Pro Software and my 17 year Medical Spa operation have been true growth partners Cons I do not have any negative complaints. I found it costly to add new documents for new services. That Alternatives considered [Paperform](https://www.capterra.com/p/158094/Paperform/) Reason for choosing AestheticsPro the drawing on the chart was vital in our Med Spa Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) to go paperless and draw details on charts Review Source Response from AestheticsPro February 20, 2026 Hi Candice, Thank you so much for your wonderful review and for being a loyal AestheticsPro client since 2018! We’re truly honored to hear that digital charting and going paperless has improved your office flow and supported your team’s day-to-day operations. We also appreciate your feedback regarding the cost of adding new documents for new services, and we’ll be sure to share this with our team as we continue improving the platform. Thank you again for your continued trust and partnership! -The AP Team BS Blaire S. Admin Staff Medical Practice Used the software for: Less than 6 months ### "Blaire’s Review " May 13, 2026 4.0 To be honest in the beginning I struggled because I thought it wasn’t as user friendly as I was used to. I do feel with each “upgrade” thing are getting better. And as I said earlier, I wish the AP markerting templates were more modern looking and user friendly. I also would like to be able to go back to a chart once an invoice is opened. Having to use two different screens is a pain. Sometimes I need to be in the person chart to see if we are discounting or what the exact name of the service is I am adding to the invoice. Pros I like that it went over the basics, I learned to use AP based on how other staff members where using it but they weren’t necessarily utilizing every feature that was shown. I like seeing it from the provider/admin and the client prospective. It’s was helpful to know why its important to have certain things in place. Cons The only thing I didn’t like about it was some area covered didn’t make sense for my practice, they weren’t things I could utilize. I also really wish the AP marketing templates were more modern looking. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/) I switched only because I came over from a different practice. Review Source Response from AestheticsPro May 18, 2026 Hi Blaire, thank you for sharing your experience! We’re glad to hear things have improved over time and that you’re finding value in the platform. We appreciate your feedback on usability and marketing templates—this is helpful as we continue to refine the experience. –The AP Team DS Daria S. Nurse Practitioner and Practice Owner Medical Practice Used the software for: 6-12 months ### "Great EMR and overall experience " March 4, 2026 5.0 AestheticsPro has provided an excellent experience for our med spa for nearly one year. The platform is user friendly, which made implementation smooth. Scheduling, charting, consent forms, and payment processing are all integrated in one system, saving us time and reducing errors. We especially love the photo management feature for tracking before and after results, as well as the customizable treatment notes. It has streamlined our workflow, improved organization, and enhanced the overall client experience. Highly recommend for any growing aesthetic practice! Pros AestheticsPro has provided an excellent experience for our med spa for nearly one year. The platform is user friendly, which made implementation smooth. Scheduling, charting, consent forms, and payment processing are all integrated in one system, saving us time and reducing errors. We especially love the photo management feature for tracking before and after results, as well as the customizable treatment notes. It has streamlined our workflow, improved organization, and enhanced the overall client experience. Great customer service! Cons Unable to have previous settings in new notes for consistency for certain treatment records. Price due to the EMR being most expensive out of the ones we looked into. Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing AestheticsPro Had creator forms and everything in one easy platform Review Source Response from AestheticsPro March 5, 2026 Hi Daria, Thank you so much for the wonderful review and thoughtful feedback! We're thrilled to hear that AestheticsPro has been a great fit for your med spa and that it’s helping streamline your workflow. We truly appreciate you taking the time to share your experience. -The AP Team LH Lilyth H. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Platform with Lots of Opportunities for Growth" April 15, 2026 2.0 It works great when it works, then issues can persist for months without meaningful resolution or meaningful follow up. Pros We enjoy the Patient Record Management, Online Booking features, and Invoicing features which do get improved frequently. Cons We dislike the customer support process and have found it very difficult to resolve issues in a timely manner. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing AestheticsPro Thought it would be better or have more features we use Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Needed more reporting, website, and scheduling features Review Source Response from AestheticsPro April 16, 2026 Hi Lilyth, thank you for your feedback. We’re glad you’ve found value in features like patient records and online booking. Our team looked closely into the issue you experienced, and it appears to be related to your personal device update. We understand how frustrating that process can be. We appreciate your patience and will continue working to provide the best possible experience. – The AP Team KC Kelsey C. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Provider feedback" May 13, 2026 5.0 It has been great as a provider with documentation as well as booking clients. For the most part it is very easy to use, new updates are making it more streamline which we like. Pros I love the convenience aspect of everything being in one place for our clients EMR. It is easy to chart on as a provider. Cons I wish the "book now" appointments alerted us somehow and not just went in the "bell" at the top. If a pop up came up, it would be easier for us to see in real time. Review Source Response from AestheticsPro May 20, 2026 Hi Kelsey, thank you for your thoughtful feedback! We’re so glad you’re enjoying the convenience of having everything in one place and that charting has been easy for you. We appreciate your suggestion around real-time booking alerts—that’s great insight, and we’ll be sure to share it with our team as we continue improving notifications. Thanks again for being part of AestheticsPro! –The AP Team DF David F. RN Owner Medical Practice Used the software for: 6-12 months ### "Best EMR software out there that won’t put you into bankruptcy. " October 14, 2025 5.0 Excellent. Wish I didn’t waste time on Aesthetics Record. This is light years ahead of that. I was booking through my website and their Book Now feature made it such a cleaner more polished and professional booking experience for my clients. Pros I’ve been using Aesthetics Pro and can confidently say their customer support is top-notch—quick, knowledgeable, and truly dedicated. The “Book Now” portal is absolute perfection—simple, clean, and professional. I’ve tried less expensive EMR options before, but this is one of those cases where you truly get what you pay for. Aesthetics Pro is incredibly intuitive, reliable, and thoughtfully designed. Honestly, I’m surprised it doesn’t cost more for what it delivers. The support alone is worth every penny—it’s a tremendous value for the price. Cons There isn’t really anything I dislike about the software. It’s easy and user friendly. Clean and streamlined design. Forms management is a piece of cake. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) I am a pretty tech savvy kinda person and found Aesthetics Record very difficult to manage, the flow was difficult, set up was a real hassle. I thought I was stuck with it as it’s so cheap. Glad I made the switch. Review Source Response from AestheticsPro October 15, 2025 Thank you so much for your incredible feedback! We’re thrilled to hear that you’ve had such a positive experience with AestheticsPro and that our customer support team has made a great impression — they truly take pride in helping every client succeed. We’re especially glad you’re enjoying the Book Now portal and finding it both professional and intuitive. Our goal is to make every feature — from scheduling to forms management — as seamless and efficient as possible for you and your clients. It’s wonderful to know that AestheticsPro has delivered the reliability, value, and ease of use you were looking for. We’re so happy you made the switch and that we can continue supporting your growth with tools that work as hard as you do. Wishing you the best in business! - The AP Team HP Hunter P. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Revitalize Review" March 23, 2026 5.0 Wonderful!! The staff is lovely and not once have I had to talk to an automated voice, they offer their own AI helper to get through set up while alos scheduling calls for check ins and tricks ot make things run smoother! Pros Very helpful and communicative! \[sensitive content hidden\] were so great to work with! This system offers all of my demands and more, making things simple with no hidden fees and a very inclusive price structure! Scheduling is easy and aesthetic to view and patient records are easy to access and shar through the patients individual portal Cons I don't have any complaints so far, everyone has been easy to work with, kind and understanding. Maybe making sure training people aren't repeating each other too much but then again, some people need to hear it twice Switched from [OptiMantra](https://www.capterra.com/p/159365/OptiMantra/) OptiMantra makes you make for each little thing, per provider, messaging, emails, charts, etc. not membership friendly at all. this is literally $9 more in grand total and does way more than Opti Review Source Response from AestheticsPro March 25, 2026 Hi Hunter, thank you for the thoughtful review! We’re so glad to hear you’ve had a positive experience with both our team and the platform. We also appreciate your feedback on training. This is incredibly helpful as we continue to improve. – The AP Team AR Amanda R. Receptionist Medical Practice Used the software for: 2+ years ### "I would never use anything else. AP is the best. " April 15, 2026 5.0 I really love how user friendly AestheticsPro is. It’s really easy to keep track of daily appointments. Pros So easy to use !! Everything is so organized. If I ever have a question the support team is so fast to respond and very helpful. Cons It’s hard to track referral credits if you run a referral promotion. I wish the credit would automatically pop up when checking the client out instead of them having to tell you. I also wish you could add discounts after generating an invoice in Switched from [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Ap is so much better and more organized. Boulevard was a nightmare Review Source Response from AestheticsPro April 21, 2026 Hi Amanda, thank you so much for the amazing feedback! We’re thrilled to hear how easy and organized the platform has been for you, and that our support team has been there when you need them. We also appreciate your suggestions around referral credits and discounts—great insights we’ll share with our team. Thanks for being part of AestheticsPro! – The AP Team BS Brian S. OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "Aesthetics Pro for Med Spas" September 25, 2025 4.0 We use AP as our foundational platform at multiple med spas because it makes it simple to toggle from one to the other to view calendars, revenue, etc. Reporting is often frustrating to understand where some of the numbers are coming from and the occasional offline issues can be challenging - but overall, every platform has it's pros and cons so you need to pick your horse. Pros User interface is well designed and easy to get staff trained for basic functions like appointment making, editing, etc. Inventory control is user friendly. Many other platforms don't integrate charting and patient forms in the user friendly way AP does. Cons More complex features such as setting up packages and allocating product inventory used as part of a service are less intuitive and require help setting up. Also gift card feature needs a lot of work. Accurate Revenue/Performance reporting requires extensive (and expert) setup to provide real numbers. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) We were using AP in other operations and found the Zenoti platform less user friendly - although the gift card feature(s) were far superior to AP Review Source Response from AestheticsPro September 29, 2025 Hi Brian, Thank you for sharing your detailed feedback. We’re glad you find the interface easy to use, especially for staff training, inventory, charting, and patient forms. It’s great to hear AP helps you manage multiple locations with ease. We also appreciate your input on packages, inventory allocation, reporting, and gift cards. Your comments help us focus on making these features more intuitive. Thanks for trusting AP as your foundational platform and for helping us get better with each update. Wishing you the best in business! - The AP Team NW Nicole W. Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "AP review after a year of use" October 17, 2025 4.0 the support is outstanding, from start up to simple questions someone is always available. Support tickets are helpful and should be archivable to go back on and review for reminders and continued help Pros the documentation upon start up was fantastic. there were plenty of templates to start and choose from which made business start up a lot easier Cons the scheduling is a bit inconsistent. at times, I get notifications, other times I don't. Texting notifications would be very helpful but again, they are very inconsistent Review Source Response from AestheticsPro October 23, 2025 Hi Nicole! Thank you so much for sharing your experience and thoughtful feedback! We’re thrilled to hear that our documentation, templates, and support team have made your startup journey smoother — that means a lot to us. We also appreciate your input on scheduling and notifications. Our team is always working to enhance and improve our features. We’re grateful to have you as part of the AestheticsPro community and are always here to help you get the most out of the software! Wishing you the best in business - The AP Team AS Anace S. MD Medical Practice Used the software for: 2+ years ### "Medical Doctor" March 17, 2026 1.0 Pros They have an app. Fast to up. Easy to write notes. Able to take picture and upload them directly to the chart. Cons Difficult to navigate through out the EMR. Difficult in processing payments. Arcachic system. Very convoluted, difficult to reach to navigate. Not user friendly. Recently they increased their prices. Difficult to view photos. Difficult to built your notes. Not a lot of customization Alternatives considered [iLovePDF](https://www.capterra.com/p/173963/iLovePDF/) Reason for choosing AestheticsPro price wise. it was cheaper and we were just opening Review Source Response from AestheticsPro March 19, 2026 Hi Anace, thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re sorry to hear about the challenges you’ve encountered. It looks like our team has been working to connect with you, and we’re glad to see a training session is scheduled. We’re confident we can help simplify your workflow, improve navigation, and address the concerns you mentioned. Your feedback is important to us, and we’re committed to making sure you have a much better experience moving forward. -The AP Team SW Stefanie W. owner Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] was terrific! " September 27, 2025 5.0 very pleased so far with the system. Only request is being able to toggle between the videos and the system so that us hands-on learners, can be working along with the video. Pros very easy to follow \[sensitive content hidden\] -- he never hesitated to answer any of my questions (Even if I got him off track!) Cons Some of the topics were things I had already set up from my first onboarding meeting with \[sensitive content hidden\]. But it was a good refresher and opened up conversation about other things Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro Erin! She was very easy to talk with and really provided great information that helped me make a decision Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) ease of use; customer service; forms, integration with website Review Source Response from AestheticsPro September 30, 2025 Hi Stefanie, Thank you for sharing such thoughtful feedback! We’re glad to hear your onboarding experience was clear, supportive, and that our team was able to answer all your questions. It’s wonderful that the refresher sparked new conversations and helped build more confidence with the system. We truly appreciate your suggestion about toggling between training videos and the system — that’s a great idea, especially for hands-on learners, and we’ll be sure to share it with our team. We’re so pleased you chose AestheticsPro and that factors like ease of use, integrations, and customer service made the difference. Welcome again to the AestheticsPro family — we’re excited to continue supporting your success! — The AestheticsPro Team MK Mlada K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great System, Awesome Support!" October 8, 2025 5.0 Overall experience has been great with AestheticsPro. The system is nice, clean, delivers what we need it to, and the support is appreciated! Pros I love the ease of customization and all the marketing features. I appreciate my account manager \[sensitive content hidden\] checking in and always being available to answer our questions. Cons I don't really have any feedback on this as all of the issues that we have ever ran into have been promptly resolved. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing AestheticsPro Marketing integration is the thing that sold us. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) No flexibility in certain functions that were integral. +no marketing integration Review Source Response from AestheticsPro October 10, 2025 Hi Mlada! Thank you so much for sharing your experience! We’re thrilled to hear that you love the customization options and our marketing features — those are designed to make your workflow as smooth and effective as possible. It’s wonderful to know that your account manager has been responsive and supportive whenever you’ve needed assistance. We’re delighted that AestheticsPro continues to meet your needs and provide reliable support. Thank you for being part of the AestheticsPro family — we look forward to helping your business grow even more! TM Taylor M. Owner Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Save Yourself Time, Money & Frustration. " July 16, 2025 1.0 \-10/5 stars. Outages & NUMEROUS scheduling issues that have caused me to work extra in off hours & on vacations to rectify — not to mention causing me to lose money due to frustrations on the clients end with booking appointments. Also HORRIBLE support & customer service — they either never have answers for you, or they have the nerve to blame you and say “the information is in your contract so you should have known” - nice way to be spoken to as a loyal customer of 5 years, always paying my bill on time without issue. Pros Would give negative stars if possible. Absolutely horrible software and terrible, greedy customer service practices. Constant bugs, outages, and scheduling issues that have caused me to lose money in my business due to clients being able to double book or even worse, schedule appointments during blocked off times that should not even be available. I have had many clients reach out expressing frustration that they can not complete booking an appointment due to errors they receive, or the pages simply not populating correctly for them to select services — again causing me to lose business as a small, sole proprietor business owner. I will constantly have issues and be told “we checked this issue and cannot replicate it” so there is absolutely no answers or resolve. I even had to call clients daily on my only vacation time, leaving the beach to go back to my hotel room, to contact clients that should not have been able to book appointments that they were able to book, and to try and get them rescheduled. This issue went on for 2 weeks. Mind you, they increased the monthly charge by $25 without any improvements or additional inclusions— in fact, the software was even worse! I have been charged for additional texts and marketing emails without any knowledge and was told that I should’ve reached out to my account manager to make sure there weren’t additional fees first. Not to mention the many outages & software bugs that would disrupt daily operations and would not allow me to access forms or complete payments with clients— thank God for Venmo in those scenarios— which looks completely unprofessional imo. Will be switching my software ASAP, never recommending this joke of a software. Invest in something better, even if it costs more— trust me. I’ve been a loyal customer for 5 years, never had a late payment and they’ve treated me so poorly like they couldn’t care less about my business or loyalty. Cons Scheduling issues. Software outages and bugs disrupting scheduling and payments. Losing money for my business. Customer service and never receiving answers for issues that occur. Review Source Response from AestheticsPro August 8, 2025 Hello Taylor, Thank you for your feedback and for your loyalty over the past five years. We’re glad to confirm that the scheduling conflicts, blocked time visibility, and booking reliability concerns you raised have been resolved by our team. We also understand your concerns about billing and usage-based charges—while outlined in the service agreement, we recognize the importance of proactive clarification and education around feature use and associated costs. Over the past year, we’ve released system enhancements to improve reliability, scheduling workflows, and performance, as well as added features based on client feedback. Our support team is easily accessible via tickets, scheduled CSM calls, and live support sessions, and we’d be happy to arrange a personalized training to further optimize your experience. Thank you again for your candid feedback—it plays a crucial role in helping us improve, and we’re committed to earning back your confidence. -The AP Team JC Jamie C. VP of Operations Medical Practice Used the software for: 1-2 years ### "HAPPY HAPPY HAPPY" May 13, 2026 5.0 Overall i am very happy. Staff is amazing and constantly getting better on a daily basis. Every update is an adventure. Pros AestheticsPro is always adapting and making quality changes and upgrades to its platform. Consistent support and quick answers aways. Cons That i havent figured out everything about it that can make my practice as easy as it could be yet. If I had one want it would be that i could insert videos into emails. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing AestheticsPro Just had a better more expandable platform for growth Review Source Response from AestheticsPro May 18, 2026 Hi Jamie, we love the enthusiasm—thank you! It’s great to hear you’re enjoying the platform and seeing the value in ongoing updates. We appreciate your feedback on video in emails and are always working to expand what’s possible. Thanks for being part of AP! –The AP Team PZ Peggy Z. Nurse practitioner Medical Practice Used the software for: 1-2 years ### "Excellent experience " December 3, 2025 5.0 Great! They answers my question. I think the overall software is just a little dated. Could have some better AI features Pros He answered what I needed. I had plenty of time to go through the stuff and I liked that he did it with me. Cons Nothing really but I wish they sent a text with the link. I had to download the app took me a second to log in Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro The all in one package users. Unlimited packe users. Unlimited Review Source Response from AestheticsPro January 19, 2026 Hi Peggy, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that our support staff was able to walk through everything with you and give you the time you needed. That’s exactly the experience we aim to deliver. We also appreciate your note about receiving the link via text and the login process. We know convenience matters, and feedback like yours helps us continue improving. Thank you again for your helpful insights and for being part of our community! If there’s ever anything more we can do for you, we’re here to help. - The AP Team AM Ashley M. Nurse practitioner Cosmetics Used the software for: 1-2 years ### "Love using AP" May 7, 2026 5.0 I love Aesthetic Pro. I love the software and the features that it offers. The trainers are very nice and knowledgeable and always available to help. Pros All of the trainers are very knowledgeable and I love that I can get help at any time. Everyone is super helpful! Cons Super happy with everything no complaints. This is my second year with this company and I love everything that they are doing. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing AestheticsPro The pricing and the ease of using the software Review Source Response from AestheticsPro May 12, 2026 Hi Ashley, thank you so much for your kind words! We’re thrilled to hear how much you’re enjoying the platform and that our training and support team has been there for you every step of the way. We also appreciate your continued trust in us over the past two years. Thanks again for being part of the AestheticsPro community! – The AP Team TP Tiffany P. Manager Medical Practice Used the software for: 2+ years ### "Making Strides to Improve" March 19, 2026 3.0 Slightly improved, trying to keep up with the industry but I'm not sure if it's the best option on the market. Pros The software has since added AI and SMS messaging which can be helpful for client communication. This was a major downfall prior. Cons The system is still lacking in aesthetics and customization. As a business, we can benefit by having the ability to create more custom reports. Review Source Response from AestheticsPro March 20, 2026 Hi Tiffany, thank you for your thoughtful feedback, we truly appreciate you taking the time to share your experience. We’re glad to hear you’ve seen improvements with features like Kai AI Support and SMS messaging. We also appreciate your input around more customization and reporting—this is valuable feedback, and our team is continuously working to expand capabilities in these areas. We’re committed to ongoing improvement and appreciate you being part of that journey with us. -The AP Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.