# Page 9 | AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is AestheticsPro the right Medical Spa solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/93446/AestheticsPro/reviews

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AestheticsPro

4.4 (618)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of AestheticsPro

## Showing most helpful reviews

Showing 201-225 of 618 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HD

Harrison D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "AP review \*"

May 1, 2024

5.0

Pros

The great parts of Aesthetics Pro are the ease of use and portability.

Cons

The downside of AestheticsPro is that its more expensive than other EMRs that include integration with knsurance companies.

Review Source

Response from AestheticsPro

May 2, 2024

Hi Harrison! Thank you for your review of AestheticsPro! It's great to hear you're enjoying our software's ease of use and access from any device, any time, anywhere! If you ever need assistance, please don't hesitate to contact us – we're always here to help! Wishing you all the best in the business! - the AP Team

NR

Natalie R.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "Aesthetic pro for Medspa "

April 17, 2024

2.0

Overall good once learning the program. The automated upgrade was extremely frustrating as no warning was given. Most info didn’t transfer over. When contacting customer service can’t really speak to anyone - put in a ticket and go from there.

Pros

An assortment of consents, instructions, ease of sending paperwork to clients before appointment. Ease of scheduling and payment.

Cons

Customer service is hard to get in contact with - actually speaking with a live person. Automatic upgrade is frustrating as no warning was given and most info didn’t transfer over.

Alternatives considered

[OptiMantra](https://www.capterra.com/p/159365/OptiMantra/)

Reason for choosing AestheticsPro

The price point was better with AestheticPro

Switched from

[Aesthetic Insight](https://www.capterra.com/p/10015550/Aesthetic-Insight/)

We soon outgrew and needed better marketing tools

Review Source

Response from AestheticsPro

April 22, 2024

Hi Natalie! Thank you for your feedback of AestheticsPro. We love to receive our clients' observations so we can continue to improve and set the bar for aesthetic management software. Your account manager is reaching out to you to answer any questions you may have. Wishing you the best in business from the AP Team!

IS

Isabella S.  
Operationsn Officer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "AP REVIEW "

April 26, 2024

4.0

Pros

Ease of use, ability to have one on one customer service help

Cons

Design feels dated, could use a more updated aesthetic

Review Source

Response from AestheticsPro

May 2, 2024

Hi Isabella! We really appreciate your review of AestheticsPro! It's great to hear that you're enjoying our award-winning customer support and ease of use! If you ever need additional assistance, please don't hesitate to contact us – we're always here to help! Wishing you all the best in the business! - the AP Team

Vince S.  
CFO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### " Ok to use"

May 14, 2024

3.0

Pros

Easy to use for the most part, but there are some things that aren't.

Cons

customer service is quick to respond but not very helpful.

Review Source

Response from AestheticsPro

May 16, 2024

Hi Vince! Thank you for your review of AestheticsPro. We love to receive our clients' observations so we can continue to improve and set the bar for aesthetic management software. Wishing you the best in business from the AP Team!

KJ

Kristen J.  
MD Owner  
Medical Practice  
Used the software for: 2+ years

### "Aesthetics Pro"

April 24, 2024

5.0

AestheticsPro is an excellent option for emr and scheduling

Pros

It’s very easy to use for scheduling and emr

Cons

Membership options (tracking, long term use) are not as robust as they need to be

Review Source

Response from AestheticsPro

April 29, 2024

Hi Kristen! Thank you so much for your wonderful review of AestheticsPro! It's great to hear that you're enjoying our ease of use and EMR. If you ever need help, please don't hesitate to contact us – we love to help! Wishing you all the best in the business! - the AP Team

ME

Marvin E.  
Founder / CEO  
Hospital & Health Care  
Used the software for: 1-2 years

### "Chief Executive Officer"

August 29, 2023

5.0

We have had issues with canned responses and the lack of technical knowledge account managers have; considering they are our POC. AP is still missing the mark when it comes to report creation and flexibility. The key to any business growth and profitability hinges on its ability to provide services that are best in industry and profitable to the business. Agile and customizable reporting is essential. AP reporting seems to be developed by assuming business want to be told what reporting is best and creating canned reports. While this may be true for some, its not the industry standard.

Pros

CSM is flexible and the GUI are easy to understand. EMR standards are critical to our business and AP meets those standards.

Cons

Reporting is very limited and doesn't allow for Power-BI, SAAS, integrations. I would be a game changer to have access to daily downloads of the data tables for our business, or a full reporting suite that gives our reporting team and our Account Team the ability to create and automate reporting from the entire BI table for our company.

Alternatives considered

[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)

Reason for choosing AestheticsPro

Zenoti onboarding review were awful. Pricing for their services.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Terrible customer service and support. Constant changes in their billing practices and costs (price creep). Our clients found the customer portal confusing and inconsistent. Their API is a challenge and didn't play well with other software that they claim to be full integrated with.

Review Source

Response from AestheticsPro

August 31, 2023

Hi Marvin! Thank you for your review of AestheticsPro software! We are glad to know that our EMR features are meeting your critical needs. We are looking forward to our updated software release coming very soon which will increase efficiency and streamline many of our features and reports. We know you will love it! Wishing you the best in business! - the AP Team

CB

Carol B.  
MD-OWNER  
Medical Practice  
Used the software for: 2+ years

### "Wickedly bad company with AWFUL customer service"

January 24, 2024

1.0

Very unhappy -see above- but unable to change because I cannot transfer the data. It is remarkably cumbersome, needing excessive clicks. For instance, when an appointment form comes up, why not automatically have the cursor in the name space? When checking out, when you have to click at the left, why does one have to click the words, why not the entire bar including the word?

Pros

I admire their ability NOT TO FIX flaws by saying" that is a very good observation, we will send your suggestion to the technical folk". ANd NOTHING HAPPENS-and no follow up with me as to why.

Cons

Yearly price increases. The teaching seminars-done by somebody talking so fast it is uncomprehensible. When I brought that to the attention of Aesthetics pro I was told," yes, we hear that all the time". So I tried another webinar, NO CHANGE! it sounds like babble still!

Reason for choosing AestheticsPro

Naive, good salesperson and price. I was new to EMRs and did not realize how to judge ease of use ( number of clicks per action).

Review Source

Response from AestheticsPro

January 26, 2024

Dr. Boerner, we appreciate your candid feedback, and as you are aware a director from our leadership team has already spoken with you to move towards providing you more software education. Additional members of our leadership team will review your account to provide customized education and review your billing to ensure you are getting the best price possible because as you are aware we have not raised our software price in over two years. We thank you for remaining a loyal client and hope to remain partners with you for another 12 years and beyond!

FM

Fasadinah M.  
Clinical Director  
Medical Practice  
Used the software for: 2+ years

### "Comprehensive EMR, POS, scheduling, marketing systme"

July 11, 2021

4.0

Compared to other softwares for med spas, it is still the easiest to use.

Pros

The system is user friendly, comprehensive, easy to set up, it is now integrated with Patient Pop, our online scheduling software via our website.

Cons

Better fees with the merchant processing. The marketing feature is hard to learn, lots of kinks and needing to reset to save, it feels old. There should be a way to make sure clients are giving us a valid credit card number when scheduling an appointment.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing AestheticsPro

Ease of use

Review Source

Response from AestheticsPro

August 5, 2021

Thank you Fasadinah, you in-depth feedback is very appreciated. Thank you! -AestheticsPro

KS

Kyle S.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "This is anti software."

September 1, 2023

2.0

Invoices cannot be adjusted without deleting them and initiating a return of all credit card charges without asking. So if you accidentally mark Alle Rewards as Aspire Rewards at checkout, or misapply commission to staff, you're doomed. Why is this so bad? Your accounting in AP can't be trusted unless you scour it, which I have to. And the commission report cant be trusted, so I have to inspect them line by line. You have to be perfect every step of the way, simple mistakes cannot happen.I probably have a response below about how they "Appreciate feedback and suggestions." But these are not defend-able design choices. These are implementations with zero thought. Also don't fall for AP Marketing. The emails they create are junk of the first order if you care about your image or brand. May as well hand deliver them to spam folders. In 2023, AP requires your uploaded logo image to be 20 pixels in size. TWENTY PIXELS! That's the size of a dime on an iphone. And they use it in the emails you generate!How cool would it be to have your EMR fire off an API call to Zapier or your constant contact to automate beautiful, professional, on brand emails to first time clients, new leads, patients due for their next treatment. But no. We leave all that on the table, because AP thinks its can compete with a multi billion dollar company like Intuit/MailChimp. All in one is not what you want. Get something that integrates like Aesthetics Record or Jane.

Pros

I do not believe this software's rating on this site for a single second. No one should rave about this thing. It is a plug your nose, close your eyes, and bear it experience.This is the epitome of a software trying to do too many things at once. And ending up doing everything poorly. Beyond that, some developer at AP must be messing with us. There are aspects of the software that couldn't be developed more backwards if you tried. I'm spending this review on a single thing in AP, that is representative of the entire software's design and user experience. Something as simple as setting a staff member's schedule for their availability to be booked online.How would you design this process? Probably, select a staff member, check some boxes by the days they work M,Tue,W,Th,F,Sa,Su. Then type in a time range like 9am-5pm, hit apply schedule and then never think about it again. Here is how AestheticsPro thinks this process should go:First, AestheticsPro assumes the selected staff member works every second of every day. So we need to tell AP when the staff member does NOT work. To do this, we select start/end times for each day of the week they work. Instead of typing in a start time in 5 characters, AP gives you a dropdown menu to chose times from. In FIVE MINUTE INTERVALS from Midnight to Midnight. That's 288 options to scroll through to select ONE start time for ONE Day. Okay, we do that for the days they work. We done? Nope! Continue in the Cons section...

Cons

... Because you have only set this staff member's schedule for this week. You must repeat this process for Every.Single.Week. you are open. FOR ETERNITY. You go week by week as far out as it lets you, manually setting every staff schedule, one week at a time.Then you set a reminder in your phone to periodically go back into AP and extend the staff schedule out farther into the future. Every few months. In fact, as I type this, I'm a bit concerned I forgot to do this last month. What happens if you forget? Well, aesthetics pro assumes your staff is working every minute of every day. And clients will begin booking online for time slots your staff member does not work. This is the kind of tedium, anxiety, and stress working with aesthetics pro gives. Their decision to give complete flexibility to schedule any random time on any random day 3 months in advance results in EVERYONE having to schedule as though they need this kind of flexibility. If someone needs a different schedule every day of every week for 3 months out, make them jump through hoops. Instead, every single user of AP has to. This kind of junk UX is systemic in aesthetics pro. Here's a very incomplete list:The online booking clickable calendar is backwards. Days they CANT be booked look like they are supposed to be clicked on, days that CAN be booked look unavailable. ...

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing AestheticsPro

I overestimated the importance of EMR flexibility and an all in one "solution". I know now it's not reasonable for a company that caters to a niche corner of a single segment of the market to have the resources and talent to do these things well.Oh here is some real good jank from AestheticsPro. It comes with a TON of prebuilt consent/treatment forms. That's awesome! But if you use a prebuilt form that requires a signature, the client has to click on a little icon at the end of the signature line. Then a signature box pops up where they can sign, hit save, and to back. The laughs you will have watching your clients scribble with their finger/apple pencil on the signature line before you tell them to click the icon to sign. Not jank enough? Well, if you decide to create a custom form that requires a signature, the signature box behavior is completely different. It is embedded in the form and you can just sign in it directly.So once you explain to the client how the prebuilt signature works, you then get to re-instruct them on how the custom form signature works. Who doesn't like two completely different methods of achieving the same thing on back to back consent forms? Talk about a good impression to new clients.So you just create all your forms from scratch to use the better signature option. Negating the benefit of having those prebuilt forms in the first place. Also patients can book online 1 millisecond before a time slot and there's nothing you can do about it.

Review Source

Response from AestheticsPro

September 8, 2023

Hi Kyle! Thank you for your feedback of AestheticsPro. We love to receive our clients' observations so we can continue to improve and set the bar for aesthetic management software. Over the past 15 years, we've diligently collected and applied client feedback, culminating in our upcoming release, Aurora. This new software experience will bring streamlined workflows, increased mobile responsiveness, and even an app available for iOS and Android that will empower our clients to manage their practice on-the-go, from any location. If you'd like, please connect with our support team to explore more efficient scheduling and e-record workflows. We're here to assist you in optimizing your business. Best wishes from the AP Team!

Lynnea V.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Launching and Running a Medical Aesthetics Practice with Aesthetics Pro"

August 27, 2018

5.0

I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice. The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow. But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others. Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.

Pros

Tracks, manages and markets to new leads- including email blasts & touchpoints Excellent EMR Inventory tracking Tracks efficacy of our marketing efforts to determine ROI Metric reports are simple to generate Tracks patient referrals and marketing effort effectiveness via rewards tracking Dashboard tracks patient balances and services remaining in packages easily Easy to create pop up notes for informal communication re: patient Option to fully integrate the website and the practice management software Frequently adds new features to augment quality of patient care and marketing Scheduling by staff member, room and device helps avoid scheduling errors

Cons

The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact. The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered. The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.

Review Source

Response from AestheticsPro

August 28, 2018

Thank you Dr. Villanova!! This is great info!

TN

Thuy N.  
Co-owner  
Medical Practice  
Used the software for: Less than 6 months

### "Very Disappointed. Not easy to use & customer service is poor. System is clunky and outdated."

March 20, 2023

2.0

I understand that not all software is for every practice. That is why it is nice to be able to have a trial period to delve into the daily functions before you can see if its right for your needs. The most disappointing thing about AestheticsPro was from the beginning, once we signed up, it took them 2 days to reach out, another several days to schedule "on boarding call" then once we started using & found that its not a good fit, we tried to cancel. From the delay of customer support to emailing the "right person" delay after delay, they tell us that there is a penalty for cancelling outside of 30 day. I do not recommend this company as I think it is not easy to use & customer service is poor.

Pros

I was looking forward to switching over. I do like the ability to customize and use pre-set consent forms & intake forms. I like being able to upload before & after pictures, put them side by side.

Cons

Calendar & scheduling is a big thing for us. We are not always in the office or at a desktop when clients call or text for an appointment. In order to look at the schedule, you have to go into Chrome, log into website and look at schedule which is very difficult to put clients in or reschedule on a mobile device. Software is not intuitive and there are too many steps to document service. Customer service takes too long to get back to you.

Review Source

Response from AestheticsPro

March 23, 2023

Hi Thuy, we appreciate your feedback. Our records have a different timeline than what you are stating as far as getting in contact with you as well as the cancellation process, nevertheless, we are sorry to see you go. We have a wide range of updates and features being released soon that will not only be a game-changer in our software design and capabilities, but also our mobile responsiveness - giving you the power to run your practice from the palm of your hand. We hope you come back. Wishing you the best in business! - the AP Team

GR

GARY R.  
COSMETIC PLASTIC SURGEON  
Medical Practice  
Used the software for: 1-2 years

### "COMMENTS"

April 10, 2021

5.0

OVERALL IS GOOD !! CUSTOMER SERVICE TEAM IS GOOD MAKE IT EASIER TO CONTACT TEAM ON A CALL RATHER THAN GOING THROUGH THE SPANISH INQUISITION GIVE US A NUMCER WHICH WOULD AUTOMATICALLY POPULATE OUR INFORMATION PLEASE MAKE IT POSSIBLE TO PRINT OUT A MONTH OF APPOINTMENTS ON ONE SHEET RATHER THAN A WEEK ONLY

Pros

THE MOST IMPORTANT FEATURE IS CUSTOMER SUPPORT SERVICE - AND THAT IS \[SENSITIVE CONTENT HIDDEN\] -SHE IS FANTASTIC AND HELPS US MOVE SMOOTHLY WITH THE SOFTWARE- SHEI S A COMPLIMENT TO YOUR SOFTWARE AND YOUR ORGANIZATION!!!!!

Cons

YES INTEGRATION WAS MORE DIFFICULT THAN EXPECTED-THERE ARE MANY LITTLE THINGS THAT CAN BE IMPROVED TO MAKE IT EASIER IN EVERY DAY LIVING-WE HAVE SENT SEVERAL SUGGESTIONS BUT HAVE NOT SEEN ANY YET - YOU HAVE MADE A NEW HOME PAGE WHICH WAS ALRIGHT BUT NEGLECTED OTHER THINGS THAT THE PEOPLE AT THE SUPPORT NUMBER SAY ARE COMING. -IT WOUOLD BE NICE TO BE ABLE TO SEE AND SEARCH MORE THAT A HUNDRED NAMES -YOU CAN ON SCROLL DOWN MORE THAN A HUNDRED -SMALL THINGS LIKE WHEN YOU ARE ENTERING A DATE HAVE IT CLICK OVER TO THE NEXT FIELD AUTOMATICALLY- -MAKE IT EASIER TO ENTER PHOTOS FROM CAMERA OR PHONE -I CAN GET A LIST IF YOU PREFER-THIS IS MEANT IN A HELPFUL WAY AND NOT JUST COMPLAINING -THER ARE THINGS THAT COULD BER ADDED THAT WOULD MAKE IT EVEN MORE DESIRABLE TO THE MEDICAL FIELD-WHICH IS A HUGE MARKET AND EXPENSIVE-THIS WOULD BE ESPECICLLY (ADD SPELL CHECKER TO THE PROGRAM) USEFUL TO THE PRIVATE PRACTITIONER

Reason for choosing AestheticsPro

THE PROGRAM HAS MANY GOOD FEATURES FOR OUR PLASTIC SURGERY PRACTICE AND SKIN CARE WITH INVOICE AND QUOTE PRODUCING AND KEEPING TRACK OF INVENTORY-PLUS \[SENSITIVE CONTENT HIDDEN\] WAS GOOD AT SALES AND HELPINGHOWEVER, THE STAR IN THE ORGANIZATION AND MY STAFF WILL BACK ME UP 100% IS \[SENSITIVE CONTENT HIDDEN\] -SHE HAS BEEN A KIND PERSON WHEN WE ARE IN TROUBLE AND FRUSTRATED AS ONE WOULD HOPE FROM YOUR DOCTOR IN DIFFICULT TIMES. SHE HAS SOLVED EVERY PROBLEM WE HAVE ENCOUNTERED AND IS PLEASANT, EFFECTIVE, EXTREMELY KNOWLEDGE AND A WONDERFUL ASSEST TO YOUR PROGRM AND COMPANY. I HOPE YOU WILL PLEASE TELL \[SENSITIVE CONTENT HIDDEN\] WHAT A JEWEL YOU HAVE IN YOUR ORGANIZATION.!!! AND IT IS NICE TO HEAR AN EMPLOYEE SPEAK HIGHLY OF HER EMPLOYER IN THE HIGHEST REGARDS- IT IS RARE TO HEAR THAT TODAYTHE PROGRAM IS WORKING WELL NOW AND WE ARE WAITING TO HEAR WHAT SCANNER TO PURCHASEYES I WOULD RECOMMEND YOUR PROGRAM TO OTHERS!!

Review Source

Response from AestheticsPro

April 14, 2021

Gary we really appreciate the thorough and thoughtful feedback, we will definitely be sharing with our team! As you know we are here to assist you in any arena you need, and you know where to find us. Have a wonderful day, -AestheticsPro Team

MP

MIRANDA P.  
FOUNDER & CEO  
Medical Practice  
Used the software for: Less than 6 months

### "Wish we could have made it work"

July 22, 2019

1.0

We tried to work with the support team to gather data, screen shots, videos of errors and be available around the clock to help them trouble-shoot in the hopes of finding solutions so we didn't have to start all over with a new EMR but they unsolicited offered to let us out of our contract without penalty instead so I assume they didn't foresee a solution in the future. We also confirmed with other practices that they have had similar issues but maybe not as often simply due to the fact that no one was spending hours a day going back through charting to confirm accuracy of inventory/records/etc. But if noted without searching for problems then most likely there were more undetected.

Pros

Simplicity of use; customer service promptness in replies; and Cost.

Cons

It is full of glitches that are not related to user error. We spent multiple hours a day trying to problem solve within the software. Turns out they have several display errors and other issues that are not designed practically. For instance, it was tripling our inventory simply based on the fact that we had 3 staff members included in the appointment so it could be on their calendars but it was tripling the services also; which doesn't make sense because there will always be more than one staff for surgeries/procedures/etc that need to have on their calendar but should not add additional services and products for patient with each staff member included on appt. And the actual services entered were verified to be entered correctly, one time. Also, the records were not saving all the data and diagrams, even though we were in fact saving and using recommended browser. Records were half empty when we went back in to view later for a refresher and it was multiple charts and we videoed our staff charting and saving and getting confirmation of saved and then going back in and it was partially gone. This was just a couple of the many issues we faced.

Review Source

Response from AestheticsPro

July 24, 2019

Miranda, we appreciate the thorough review. However, as discussed in previous correspondence many of the issues being experienced are indeed end-user or set up related errors that could easily be rectified. This was noted as multiple attempts to recreate issues with our support team were unsuccessful and apparent glitches were only presenting when our team was not on share screen with your staff. With that said, a display issue was uncovered that ended up being directly related to system users erroneously voiding invoices multiple times. We do offer multiple training sessions to ensure your staff is up-to-speed with the functionality of the software and that set up was done properly; but these offers have been declined. Ultimately, this is why we optioned to waive cancellation fees - in order to ensure you felt comfortable with the choice you had to make. The success of your business matters to us! Even if that involves separation of service. Have a great day, -AesheticsPro Team

BH

Beckie H.  
RN  
Medical Practice  
Used the software for: 6-12 months

### "Review "

October 21, 2022

3.0

Frustrating, looking into other programs

Pros

I like that I can easily book a patient, check out is easy. It’s user-friendly you can clearly see when people are coming in and not coming in I like that it texts appointment reminders I don’t like that I pay for it

Cons

I like that I can easily use it unfortunately I cannot use it for payroll the reports are incorrect most of the time. It does not pay on a discounted price correctly or when you are seeing multiple people for different surfaces. Unfortunately I’m stuck using clover or gravity and it has high rates for credit card usage. Is not in a great while with other programs that I wanted to bring on. I cannot use any of the reports for payroll it does not total payroll correctly ever a service is discounted. Purchased in a package or if the client is seeing multiple people having multiple services gives a credit all to one person

Reason for choosing AestheticsPro

I chose aesthetic pros because it came with consents already filled out and written. Unfortunately it’s not user-friendly to our clients who have filled out their medical history and all of their information was erased multiple times because the save button didn’t show up on our brand new iPads. The help from customer service is we didn’t have upgraded iPads when in fact we just purchased them this year

Review Source

Response from AestheticsPro

October 28, 2022

Hi, Beckie! We really appreciate the feedback and review. We are glad to know that overall you have seen our medspa software as user friendly. It sounds like you have already connected with our amazing support team for some further training on a few areas, which is great. We want to help our clients get the most out of our software program. We truly wish you all the best in your business! - the AP Team.

SB

Shavone B.  
Co Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great staff but not an up to date software compared to other systems"

October 26, 2022

3.0

Pros

The support staff and my account manager are stellar! The system always works and never had an issue with the system being down or not working. Clients like the online portal to manage their appointments, services and send messages. My nurse does like the features of treatment notes via the software as well.

Cons

Compared to other software options, this software needs a few upgrades. Mobile app access, more streamline options of managing (adding and modifying) software. E-Records set up and the form builder needs to be updated. Limited app integration. And it is expensive.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing AestheticsPro

I never received a call back from Square.

Review Source

Response from AestheticsPro

October 28, 2022

Hello Shavone! We appreciate your review of our AestheticsPro software. We love that you have had such a stellar experience with our support staff and your account manager - we truly have the best! Our online portal is a fantastic feature as well for our clients and their customers alike. We also value your feedback on some of the upgrades and app integrations - and just know that we have a lot of new things coming in the next handful of months that will be a gamechanger for you and our other clients. We can't wait! We wish you the very best in business. - the AP Team

DR

Diana R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Outdated software with extremely poor support"

March 31, 2021

1.0

Poor experience all around, still waiting two months to be able to get my data exported from them and paid for this over a month ago!!

Pros

There were more things wrong than right with this software, poor tech support for starters! They email you through the software, and do not reach out directly, which days days and the issues were almost never resolved. We were constantly experiencing issues with appointments that were booked, and technical issues with the application that impacted our day-to-day business. Upon deciding to move to another software company, I cannot even express how painful the process is to obtain your data export from Aesthetics Pro! Paid over a month ago, initiated the process two months ago,...still waiting.....horrible service! I am told my request is "in queue and there are four other projects ahead of mine." My company has to suffer with read-only or otherwise be forced to pay full price while AP holds our data hostage. Highly DO NOT recommend, worst experience in my 20+ years in the industry.

Cons

Tech Support was completely useless. They only respond via email within the software, taking days to end and receive responses. By the time you finally hear back from someone, the issue is either not important anymore, or you just had to move on with day to day business. You then have to suffer through more days of annoying pop ups for these emails until they finally close out the ticket. It is truly a non service!

Reason for choosing AestheticsPro

I chose AP because I did not know any better. I regret that decision to this day.

Review Source

Response from AestheticsPro

April 13, 2021

Diana, as you are aware we require all support be provided through the software to ensure the highest level of HIPAA compliance. As well, the delay on your data export was related to your continued use of the software as we will not export data from an active environment so we can ensure there is no data gap. We take your ePHI very seriously and that is why these protocols are in place. We want to thank you for your candid review, and your short tenure as a client. We apologize that our software ultimately was not a good fit for your business. -AestheticsPro Team

JC

JOHN C.  
CEO  
Medical Devices  
Used the software for: 2+ years

### "2nd review for this company, I left review April 2017"

February 1, 2019

4.0

Once I started using the rewards program, I noticed if you discount a service or procedure, the rewards do not adjust. I also noticed right away, that is they use rewards to reduce cost at POS payment. The points do not adjust either. So, basically they getting full point valve no matter what. Even if you enter a discount in the POS. I calculated the extra points being issued would bring 1000's of losses to the business, for a incorrect rewards system. Within a year, 10,000's. I also learned quickly, that clients/patients where being charged tax on the gross amount of the sale. No reduction in tax, if reward points are used. So, I discovered 100's of over charges to clients and 100's of tax liabilities to my business. within 20 days of using the rewards program, I reported this. I was told that's the way it was designed and that's the way it is staying. I pleaded to have them change it. I manually, everyday need to adjust each and every sale. And, only the administrator account can adjust reward point. NO OTHER USERS can. I pleaded they fix that also. Nothing changed. I stated 1000's of your users are losing money and taxing incorrectly. It's now over 9 months and no newsletter to clients stating this fault and rewards program unchanged. Also they replied to my last review on this site, they did fix EMV after months of battle also. But, no one has reached out to me to strengthen the terrible customer service. They need to FIX THIS ASAP.

Pros

90% of the platform and software is excellent for my Med Spa application. Read my other review on some other specifics, none of that has changed.

Cons

Customer service and lack of accountability when they have issues or created a faulty environment for business users. So many times when you write a ticket, they are disbelieving that an issue has occurred and 4% of time will admit it. I have requested a new account manger for months now. WITH no response. Here is a major issue. In April 2018 they released a rewards program, which is brilliant and excellent for the current market of customer retention. I was very excited, so I launched a campaign to all my clients and potential new clients. BUT, it's losing my business money if I don't adjust every sale. And, I warned them, 1000's of their existing accounts are at jeopardy also. No action has been taken in 9 months.

Review Source

DB

Daisy B.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Technical Support"

September 1, 2022

3.0

Our office is dependent on AP, but we love that we have remote access and options if our internet is down and you just can't beat that.

Pros

The technical support is probably the best part of AP, because there are always little problems that arise. If tech support is unable to help over messaging, they will set up a call. I've worked specifically with \[SENSITIVE CONTENT\] the past few times and he is knowledgeable, courteous, and effective.

Cons

I would love for the Next Available Appointment feature to work properly. We may be using it incorrectly, but the training on it is either flawed or the feature itself is because it malfunctions so often it is useless to us. It's a GREAT concept, our entire office just wishes we could depend on it working correctly. It will book appointments in blocked off times or in the wrong rooms which leads us to more issues because you cannot see the appt on the full calendar to double check errors when using this feature. We really wish it functioned correctly.

Reason for choosing AestheticsPro

Pricing and user reviews

Review Source

Response from AestheticsPro

September 9, 2022

Hi Daisy! We really appreciate your review! Glad to know that you have been able to work with our outstanding support team to navigate questions that have come up. Our remote access feature truly is unbeatable, as you say, and we are very happy to hear that you love that feature of our software! We would also love to invite you to work more with our support team on the "Next Available Appointment" feature to make sure that it is all set up correctly in your system and receive training to ensure scheduling will be accurate and efficient for your medspa. Wishing you all the best! the AP team

KH

Kyndl H.  
COO  
Medical Practice  
Used the software for: 2+ years

### "Review"

October 19, 2023

3.0

Pros

It user friendly if you do not miss any steps when scheduling appointments, sending clients paperwork, rescheduling, etc. If you have any training questions, you can get that answered very quickly.

Cons

There are many things that seem outdated and could be improved.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Review Source

Response from AestheticsPro

October 25, 2023

Hi Kyndl! Thank you so much for your review of AestheticsPro! We are happy to hear that you have had all of your training needs met by our award-winning customer support team. Stay tuned for even more updates and features with our new software release - Aurora! Coming very soon! It will feature a new modern design to streamline your workflow and will be easy to use on any device. Wishing you the best in business! - the AP Team

BC

Beth C.  
Spa Director  
Medical Practice  
Used the software for: 2+ years

### "It is like AestheticsPro does not care about their accounts."

February 6, 2023

3.0

Poor - I've been using this software since 2018. I have looked high and low for other full integrated med spa software but they don't seem to exist. So, instead, we limp along with the best of the worst solutions with terrible support and customer service. Their API is closed so you cannot use any other tools from other vendors.

Pros

Generally, it is fully integrated, booking, staffing, payment processing, marketing. It sounds dreamy - but it is really frustrating. I say AP is the best of the worst.

Cons

Support. They do not listen to your concerns or make updates to the software when their is clearly something broken in the code. I recently logged a support ticket because all of my marketing email templates were ruined in a recent update. They said sorry this is frustrating but you need to rebuild all of them from scratch!!! I think that if a company breaks something in an upgrade they should 1) tell you and 2) fix it.

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing AestheticsPro

It is the only fully integrated solution.

Review Source

Response from AestheticsPro

February 13, 2023

Hi Beth, thank you for leaving your review. We always love to take our client's feedback, and we are always listening. It sounds like a member of our accounts team already reached out to you, but if there are any other questions - please don't hesitate to contact our support team. Wishing you the best in business - the AP Team

RM

Rose M.  
Assistant  
Medical Practice  
Used the software for: 1-2 years

### "Reviewing through \[sensitive content hidden\]"

April 24, 2024

5.0

Super helpful and our boss really put all her energy and time into customizing the account and I know that it was crucial for the business to get into order.

Pros

I like that all of our daily tasks can be completed through one software and that is AestheticsPro. Also just super grateful for \[sensitive content hidden\] and her patience and help during these last couple of months. Just want to recognize that and share that with your team!

Cons

I was a new user on the account so I haven't found anything other than just the simple fact that it takes time to learn the system.

Review Source

Response from AestheticsPro

April 25, 2024

Hi Rose! Thank you so much for your amazing review of AestheticsPro! We are thrilled to hear that you are enjoying the software and have found it so useful. Feel free to reach out if you ever need help with anything! Wishing you all the best in the business! - the AP Team

JM

Jamie M.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Review After Two Years of Use"

January 18, 2024

3.0

On a scale of 1 to 10, the overall experience has been a 3.

Pros

It has served it's purpose for us as a brand new spa, however, as we grow we will need to move to a different EMR system that offers more features & functions.

Cons

Reporting functions do not exist - retention, pre-booking, etc Online booking function rarely works correctly There is no customer service number to call When charging for memberships there is no notification if a payment hasn't gone through There is no confirmation text unless a patient schedules online The character limit for SMS text is too low Consent forms don't always save properly Charting information doesn't always save properly There are a lot of issues with the online consent forms, and patients have difficulty accessing them

Reason for choosing AestheticsPro

There seemed to be more positive reviews for A Pro vs. Aesthetic Record

Review Source

Response from AestheticsPro

January 19, 2024

Hi Jamie! Thank you so much for your review and feedback. AestheticsPro has been actively gathering feedback over the past few years to shape our newest software update, Aurora. We are excited to announce that this new update is now available to current customers - reach out to your account manager to switch over. You will find the updated features of Aurora to be quite helpful and will assist you with seamlessly managing your workflow with improved functionality. We also have a mobile app launching soon - Stay tuned! Wishing you the best in business - the AP Team

JG

Jennifer G.  
RN/spa owner  
Medical Practice  
Used the software for: 2+ years

### "POOR Customer service"

July 23, 2021

3.0

7/23/21 Woke up to look at my day, cant get on software AT ALL. Cant see schedule, nothing...Put in 4 calls over 3 hours, I get some gatekeeper answering service, I mark it emergent. NO ONE CALLS BACK. It's been 3 hours. They just don't care. They NEVER call back. I have called with lesser issues, I get 30 emails regarding my "ticket" but I do not hear from any live person willing to answer questions or to help at all.

Pros

scheduling is easy on my end, but not for clients trying to book appointments from their side.

Cons

The lack of customer service, no live help. You have to PAY to talk to a human being,

Review Source

Response from AestheticsPro

July 28, 2021

Thank you for your feedback Jennifer! We want to apologize for any issues with downtime that occurred but with an industry high 98% uptime this should not be an issue! Our support services are 100% free and always with a real service representative, if you ever require live support just us know and we would be happy to reach out! Have a wonderful day, -AestheticsPro Team

HP

Heather P.  
Owner/Physician Assistant  
Medical Practice  
Used the software for: 2+ years

### "Great Software for a great price!"

February 7, 2023

5.0

It’s been a great experience. The EHR for charting is easy and convenient. The training sessions are always very informative. It’s nice to have an all-in-one system (charting, POS, marketing platforms, e-blasts, reports, photos, consents, treatment records, online booking). Very user friendly.

Pros

EHR record keeping, POS, marketing campaigns, and reports.

Cons

Sometimes the ticketing system can be annoying, although the support team does get back to you quickly.

Alternatives considered

[Tebra](https://www.capterra.com/p/129169/Tebra/)

Reason for choosing AestheticsPro

It was the only program that encompassed everything I wanted.

Switched from

[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)

I wanted an all-in-one system that was easy to use and HIPPA compliant.

Review Source

Response from AestheticsPro

February 13, 2023

Hi Heather! Thank you so much for leaving this stellar review for AestheticsPro Software! We are so happy to see that you not only are finding it as the solution to your medspa needs, but that you'd also recommend us to others. Please always feel free to reach out if you ever have any needs or questions! We are here to help. Wishing you the very best in business! - the AP Team

NB

Nadine B.  
OFFICE MANAGER, NCMA  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Review 2024"

April 17, 2024

5.0

Pros

The ability to have it on all out tablets, laptops, desktops and phones to be able to long in anywhere.

Cons

That it is not integrated with CareCredit or Square and that we can only upload a small amount of medical records at a time

Switched from

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

We were almost forced out of using it because we do not file insurance claims

Review Source

Response from AestheticsPro

April 22, 2024

Hi Nadine! Thank you so much for your awesome review of AestheticsPro! We are thrilled to hear that you are enjoying the software and the ability to access it from any device. Feel free to reach out if you ever need help with anything! Wishing you all the best in the business! - the AP Team

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