Who Uses This Software?

From small Music Clubs and Sports Teams to Museums, Casinos, Fairs, Festivals, Performing Arts Centers and Arenas (and more!), our passion is our clients' success.


Average Ratings

3 Reviews
  • 2 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 1.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Etix
  • sales.etix.com
  • Founded 1999
  • United States

About Etix

Etix is a privately held, web-based ticketing service provider for the entertainment, travel and sports industries. Etix provides flexible and secure online and box office ticketing solutions, integrated digital marketing services and robust e-commerce fulfillment. Etix works with more than 1,800 venues, theaters, arenas, festivals, fairs, performing arts centers and multi-use facilities. Headquartered in Morrisville, NC, Etix has offices in Austria, China, Germany, Holland, Japan, & Nashville.


Etix Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Etix Reviews Recently Reviewed!

SCAM Artist

Feb 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: PLEASE read the small print. This companies WEB page is built to deceive. The tickets were displayed so that a lower price ticket is plainly stated that it is a GENERAL ADMISSION ticket. The higher price tickets had no mention of GENERAL ADMISSION. I ordered the higher price ticket assuming I was buying assigned seats. I was wrong, they are also General Admission. ETix states 100% Satisfaction, yes they are satisfied that the scalped me for $100 more per ticket than I could buy at the door!! They refused to refund my money only 30 minutes after I purchased the tickets.

Been happy with Etix for 4 years

Jul 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Willing and able to add or adjust features if able and is easy to use and train people on

Cons: Their after hours customer service line is not convenient to the event business. You have to leave a message and wait for a call back from a technician which, is not always prompt. Really not fun when you have a long line of people waiting to purchase tickets and are having an issue.

Overall: Switched from TM 4 years ago and couldn't believe how much easier Etix was to use. They are growing quickly, always adding new features, and updating their system for ease of use.

Purchase was easy but after event got cancelled issues with part of my refund

Jan 21, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I purchased tickets to an event, the purchase process was easy and I had no issues. However, the event got cancelled. I contacted customer service to get the refund process started. They did not have any issues with getting the refund of the ticket price but there are fees added to each ticket that was purchased and they will not refund this amount. My initial refund request was done via email and all was handled fine for the ticket price but then I called in reference to the fees being refunded because the gentleman via email said no they would not refund the fees and no longer responded to any emails. I was told, when I called that they would take care of getting the fees refunded back to me as well but that never happened. so I followed up with them and was told there is no record of the phone call. I feel the fees should also be refunded because this was due to the event being cancelled. I will not use etix again and will look for other options to purchase tickets in the future to events.