--- title: "Etix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Etix Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/9348/Etix/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Etix Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Etix ## What is Etix? Etix is a ticketing solution designed to help businesses in the entertainment, travel, and sports industries create, manage, ticket, and promote events to streamline customer experiences. The white-labeled platform enables administrators to create and offer subscriptions and season packages to manage reserved seat performances. The system also lets teams collect donations, manage members, and monitor performance analytics and customer insights using a centralized dashboard. ## What is Etix used for? [Ticketing](https://www.capterra.com/ticketing-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 36% Neutral 0% Negative 64% Starting price $0.01 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Etix 2.5 (22) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price $0.01 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.5 (22) Ease Of Use 4.8 (5,832) Value For Money 2.5 (18) Value For Money 4.9 (3,606) Customer Service 2.4 (20) Customer Service 4.9 (3,335) ## Etix alternatives [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) [4.6 (5,838)](https://www.capterra.com/p/114949/Eventbrite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/114949/Eventbrite/) [Fienta](https://www.capterra.com/p/171132/Fienta/) [4.8 (205)](https://www.capterra.com/p/171132/Fienta/reviews/) Starting price $0.40 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171132/Fienta/) Highest Rated [Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/) [4.9 (596)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112510/Ticket-Tailor/) [TicketSource](https://www.capterra.com/p/134828/TicketSource/) [4.8 (553)](https://www.capterra.com/p/134828/TicketSource/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134828/TicketSource/) [View all alternatives](https://www.capterra.com/p/9348/Etix/alternatives/) ## FAQs about Etix Overview ### Which roles and teams benefit most from Etix? Etix is most used by ticketing, box office, and event management teams that sell admissions, manage event setup, and support attendees. Venue owners, executives, and office administrators use it to oversee operations and reporting, while finance leaders track sales activity. Marketing managers use ticketing data to promote events and monitor audience demand. Answer based on 20 reviews Overview ### What company size and specific industries is Etix built for? Etix is designed for small organizations in entertainment and event venues, including music clubs, sports teams, museums, casinos, fairs, festivals, performing arts centers, and arenas. It fits businesses that sell tickets and manage events across these industries, from local venues to larger event operators. Features and Usability ### What are the key features of Etix? Etix offers online ticketing, mobile ticketing, onsite ticketing, and kiosk ticketing for sales across channels. It includes barcode and ticket scanning, point of sale (POS), seating map, season tickets, ticket reservations, print-at-home options, reporting and analytics, customer data management, employee management, ticket brokering, and website management. Getting Started and Support ### What training and onboarding options does Etix offer? Etix provides in person training, live online sessions, and webinars to help teams get started. In person training supports direct instruction, live online sessions allow remote guided setup, and webinars offer group-based learning and product overviews. Answer based on 1 reviews Getting Started and Support ### What customer support options does Etix offer? Etix provides 24/7 live rep support. Users report mixed experiences with that help: some say agents are responsive and resolve issues, while others describe poor communication, unhelpful follow-up, and delays when trying to get order updates or refunds. Answer based on 7 reviews ## Features AI summary Based on 3,861 Ticketing reviews According to Capterra reviewers, these are the ticketing features buyers prioritize most when evaluating a solution: - **Event Ticketing** (**69%** of reviewers rated this feature as critical) - **Online Registration** (**61%**) - **Online Registration** (**61%**) Etix offers other capabilities that Capterra reviewers also consider important, including **Ticket Reservations** (**59%**). This feature helps businesses manage seat holds and advance bookings more efficiently, giving teams better control over ticket availability and supporting smoother event planning and sales coordination. Ticket Reservations 2.8 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Reporting/Analytics 2.8 (8) 25.00% of 8 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Point of Sale (POS) 2.4 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Barcode/Ticket Scanning 2.8 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Ticket Brokering 2.3 (6) 33.33% of 6 reviewers that rated this feature as important or highly important The resale of tickets based on demand and availability Website Management 2.7 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Built-in website builder or integration with third-party site Etix 15 features ### All Features - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Customer Data Management: Searchable repository of information about clients - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Ticket Brokering: The resale of tickets based on demand and availability - Ticket Reservations: Create and manage ticket reservations for various events - Website Management: Built-in website builder or integration with third-party site --- Features 2.6 (21) 2.6 Based on 21 reviews ## Pricing Value for money 2.5 (18) Basic $0.01 Per User,Per Month Value for money 2.5 (18) 2.5 Based on 18 reviews ## Support, customer service and training options Customer Service 2.4 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.4 (20) 2.4 Based on 20 reviews ## User reviews Overall rating 2.5 Based on 22 reviews Filter by rating 5(6) 4(2) 3(0) 2(2) 1(12) Mentioned topic Sorted by most recent LR Lyndsey R. Na Wholesale ### "Beware: this a fradulent site " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 16, 2025 Horroble experience and I lost over 330. Refused to refund my money or work to help me.fix the issue Pros Was linked directly the event i was attending. Had no choice but to use this site. I will not make this mistake again. Cons The site was not seem legit. Went to use the tickets and they did not work ETix customer service was awful would not help me fix the issue and refused to give me a refund. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD Farren D. Ticketing Manager Entertainment ### "Etix With The Independent Music Venue" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2024 Etix was in general a great tool/resource for our box office ticketing department. Pros What I like the most about Etix is their user friendly interface and training tools. Very helpful! Cons What I liked least about Etix was some of the reporting fields when trying to narrow down a report needed for specific data. Alternatives considered [Freshtix](https://www.capterra.com/p/134637/Freshtix/) Reasons for choosing Etix Yes, I chose Etix over FreshTix because it met the venue's needs much better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Richsrd H. Principal Events Services ### "Easy Peasy State Fair Tickets " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2024 Went to the event app bought the appropriate tickets for the days and times. \[sensitive content hidden\] immediate messages with the bar codes and walked in Pros So easy to get special event tickets. Used it to get Mn state fair tickets and to a reception in Minneapolis just this past week. Cons No problems at all. Very quick response. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Sue H. Admin Consumer Services ### "Buyer beware" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 August 17, 2024 I will never buy from this organization again! They are online crooks. Pros Etix was available on line. It appeared to be a legitimate place to buy tickets. Little did I know. Cons Offered the tickets for $60 each by the time are card was charged it was $250 each! They tricked us and rushed us into the purchase. We are old and have not gone to a concert in a long time. Buyer beware!!! Don't buy from Etix. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VF Vicki F. CEO Entertainment ### "Worst Ticket Company EVER" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 11, 2024 I would highly recommend NOT using Etix. From day one, it was nothing but problems! Pros When the system worked, it was great...but there were so many errors, it took way too much of my time to contact them to get them corrected. Cons They had hundreds of errors...in the three years I worked with them. They never ever apologized and had excuses for everything. I have every email to prove all of their errors, even telling their people how to correct them. Super unprofessional! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Rick B. Finance Director Civic & Social Organization ### "Not a great ticketing service" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 December 7, 2023 Very poor service and functionality compared to the ticket service prior to the purchase by etix Pros This system bought out a great ticketing service extream tix migration was easy. Cons Does not work as well as extream tickets did. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kenneth S. CC Health, Wellness and Fitness ### "Fraudulent company- ETIX" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 5, 2023 I pray I never have to do any business with these crooks again. Pros it will be easy to expose the predatory and fraudulent tactics used by this company for profit. I have totally lost all respect for this company which should be exposed to the SEC for fraud. Cons the venue dosent allow electronic devices and you can only open the tix from a cell phone. YOU HAVE TO PAY EXTRA JUST TO HAVE THE TIX EMAILED IN A PRINTABLE FORMAT. Clearly a scam tactic to get even more money from customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Madeline G. Office Manager Financial Services ### "Used software as an end user - lost nearly $500 due to incompetence" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 15, 2022 Cons I used this software as an end user. eTix has poor communication with the end user. A concert was cancelled, and I was not informed until mere days beforehand. Due to this I lost nearly $500 on transportation and lodging expenses, for a concert that was cancelled, and not rescheduled, with no notice. Customer support is non-existent, and responds with automated messages. When I eventually reached a real person, I was told I should have read the fine print - i.e. eTix refuses to take any responsibility. I will never use this software to purchase tickets again. If an event is using eTix to sell tickets, take it as a sign the event is underfunded and poorly organized - otherwise they'd use a reputable ticket selling software. 0/10. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jesse G. Independent Contractor Food & Beverages ### "A New Way To Find An Audience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2021 Pros Etix has been an amazing system to buy tickets on. The process is always so easy and I have never had any issues with their site. During Covid they were always so responsive on keeping us all updated on any changes and made it is easy to get a refund when there was a concert postponed. Cons I have nothing bad to say at this point in time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ben C. Digital Marketing Manager Entertainment ### "A perfect independent alternative to bigger ticketing companies like Ticketmaster, etc. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2021 great organization that is willing to work to specialize for their clients. Pros The team at etix will work with your venue or organization to create a ticketing experience catered towards your product and audience. While it's not designed to compete with the simple self-serve products like event bright, it IS a great alternative for companies and venues with complex ticketing needs who do not want to go with Ticketmaster or front gate. Cons Some changes wil require work with the etix team - it is not an "out of the box" self serve platform. But if you knw that going in, you will get a great experience from them Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/9348/Etix/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Eventbrite vs Etix](https://www.capterra.com/compare/9348-114949/Etix-vs-Eventbrite)