# Page 2 | accesso ShoWare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is accesso ShoWare the right Ticketing solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9352/accesso-ShoWare/reviews --- accesso ShoWare 4.6 (76) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of accesso ShoWare ## Showing most helpful reviews Showing 26-50 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM Dennis M. Box Office Manager Entertainment Used the software for: 2+ years ### "ShoWare - Excellence on Every Level" April 16, 2025 5.0 ShoWare has been a pleasure from the start and continues with the standard of excellence we've become accustomed to. The staff was patient, pleasant and helpful throughout the system customization and implementation. The provided training was well paced and comprehensive. The live sessions allowed for immediate clarification of any concerns. Transcripts and recordings were made available for for future reference. Day to day operations are handled with the same speed, skill and care. Pros ShoWare was able to customize their system to accommodate our business model. They did so in a timely manner. They are actually the only company that was able to do so. We were under a time crunch and they came through flawlessly. To date, personal assistance is a phone call away, and response is immediate. Cons There are no real cons coming to mind. ShoWare has never disappointed me. I honestly have nothing negative to say. Review Source CK Cora K. Lead Box Office Associate Performing Arts Used the software for: 1-2 years ### "Great system, helpful and responsive customer service too!" April 25, 2025 5.0 My experience with ShoWare has been great! The system is very comprehensive and allows one to customize many aspects. However, it can be a little text-heavy, which sometimes makes one miss important things. Overall, it's one of the best systems I have ever worked with! I really appreciate their quick and helpful customer service team too! Pros The ability to customize so much! It's one of the most comprehensive ticketing sales systems I've ever used. I feel like it is intuitive to use for both patrons and box office staff/management. The customer support is one of the most impressive things always really responsive and so helpful! Cons Things can be a little text heavy sometimes. I've worked with the system for over 2 years now and sometimes I'm still finding things that I've completely looked over because there is a lot of text on the pages. I think having some basic/simple tutorial videos for new users would be immensely helpful too. Review Source LB Lisa B. Box Office Clerk Entertainment Used the software for: 2+ years ### "Besides the Split Payment process and a few other minor things, ShoWare is fun!" April 27, 2025 4.0 I would describe my overall experience with ShoWare as very good and also enjoyable! Pros Mostly intuitive ease of use, easy access to events using a variety of different search methods. Cons I feel like the split payment process is cumbersome. It's easy to make mistakes even though you might get a pop-up warning because the process is not intuitive. Gift cards with other forms of payment are especially difficult. When doing a general patron search or order search outside of an order within the Box Office pages, I wish the system would default to showing results from All Time rather than limit it to an activity within a year. I feel like we create duplicate accounts sometimes because existing accounts don't show up in general searches unless you click All Time. I wish the Venue Manager would automatically list the shows that are happening in real time first as we pull up the screen. Sometimes we have to scroll through several pages to find those shows that are happening right then as we search. During exchanges, I wish the entire map of an event would appear rather than having to click on specific sections of the map. Sometimes the system is buggy on busy nights, and the order/patron searches are slow to load or won't load at all. Review Source SM Shannon M. Lead Box Office Associate Performing Arts Used the software for: 2+ years ### "ShoWare is SO User Friendly!" April 25, 2025 4.0 When I first starting using SW I was a Box Office Associate and used SW for every shift, I picked it up super fast. Eventually, I moved up in my role and now use SW to build shows, pull reports and use a lot of the back end side of things. Again, it is just really easy to use. Pros It is super user friendly and really easy to pick up as you first start using the program! I love the interface of each screen. The ease of the big buttons such as "Reserve Tickets", "Add to Basket", "Check out", "New Hold", etc. is so easy anyone can do it! Even as someone who works on the back end of SW, building shows etc. I can find my way and complete my tasks. Cons For the most part, I really like everything about ShoWare! I'm not the biggest fan of the hover pop out message when you are looking at the seat map. Sometimes downloading reports can take a long time to load. Overall I love it. Review Source NH Nancy H. Box Office Manager Entertainment Used the software for: 2+ years ### "ShoWare is terrific!" April 25, 2025 5.0 The ShoWare experience is one of support and encouragement. Professional conduct with a personal touch keeps me a fan even after over six years of use. Pros ShoWare is more than an easy-to-use ticketing platform, an amazing array of reports and ways to serve our guests. It is a company with the nicest people with which to work who want their clients to succeed, and who never stop finding ways to improve their product. Cons It can't do everything! And although that is true, many tasks or features they cannot currently do are considered for development, or they have partner companies to step in. Review Source ES Ernie S. General Manager Entertainment Used the software for: 2+ years ### "BRAVO Accesso ShoWare !" April 24, 2025 5.0 Simply Outstanding! Our Account Rep, \[sensitive content hidden\] has ALWAYS been there for our venue and is probably one of the MOST patient individuals I have ever met. Pros is ALWAYS available w/o fail when questions or problems arise, taking away any stress a venue may have during or before a ticketed event happens! Secondly they ARE EXTREMELLY patient with their clients. They introduced us to a fraud prevention system, which has resulted in a significant reduction of charge backs. Cons I am hoping one day that their platform would allow tap and pay, as patrons continue to increasingly use their phones to purchase products, this will be a MUST to ensure to that all patrons have more choices to purchase tickets on the day of the event Review Source Response from accesso April 25, 2025 Thank you for the kind words, Ernie! Tap and pay is current feature of ShoWare. Your account rep will reach out to ensure you have access to all of our great features. DB Daylene B. Box Office Supervisor Events Services Used the software for: 2+ years ### "Box Office Supervisor" April 28, 2025 4.0 I think my overall experience is good. ShoWare has made an effort to accommodate most of our needs. I am disappointed when I ask for a report, and I am told that will be $1500. Still waiting on some fixes with Venue manager. Pros What I like most is my CSM. She is understanding of my frustrations, advocates for improvements in the system, makes suggestions for efficiency, and makes me feel like no question is a silly question. Cons Quality of equipment and how it is shipped. Laptops are of a variety of sizes, quality, and have different drives, consistency would be nice. I wish that each POS system came in a set in a hard roller case. The equipment is packed in huge boxes unreasonable to move without the pallet. Review Source Response from accesso May 1, 2025 Thank you for your review, Daylene! Our team will be in touch to see how we can better meet your hardware needs. HC Holly C. Clerical Aide - Box Office Associate Performing Arts Used the software for: 2+ years ### "Solid Software" April 25, 2025 4.0 Use it for work constantly and rarely have any issues. The only real downside is the occasional slowness and at times certain things don't work the way we like. (some functionalities don't align with out box office processes, but we make do) For example, we have a package for a specific presenter that allows patrons one admission per show in their season, but there is no way to enforce that online on the client side. Patrons are given a number of "admissions" for the season and we essentially use the honor system and hope patrons only reserve the correct number of admissions. Pros Works well, pretty powerful software for managing patron accounts and ticketing. Makes season packages and rollovers simple to track. Cons Slowness and general loading troubles. Seems to happen more during show nights when more people are accessing at once. Some issues with certain packages/admissions not working how we would like them to. Review Source KB Kelsey B. Director of Ticketing and Audience Services Performing Arts Used the software for: 2+ years ### "Longtime User" April 21, 2025 3.0 I've been using Showare for a long time and am very familiar with the product. It has served us well, but as we continue to grow and expand as a company there have been some challenges for us in listing multiple types of events. Would love to see some more system flexibility in this regard. Pros Ease of building out a large number of events at once. Cons Inability to customize confirmation and basket language for different events. Inability to mass remove coupon codes. Review Source Response from accesso April 24, 2025 Thank you for your review! While you aren't able to mass remove coupon codes, you can set them to expire or remove the price code to stop the use of the coupon. I hope this helps! AN Amber N. Entertainment Manager Entertainment Used the software for: 2+ years ### "ShoWare Performance" April 23, 2025 4.0 It makes managing shows easier and teaching someone how to use is quite easy as well. Pros basic functionality, user friendly. Love to see the quick stats on the front page. Cons Not having direct ability to add on VIP packages. I don't love the ways of adding on a VIP addition and would love if it was a separate tab available in the show manager screen. Review Source Response from accesso April 24, 2025 Amber, We're glad that you're enjoying the quick stats feature. Your CSM will be reaching out to see if there is a way to simplify your VIP add-ons process. Stay tuned! JR Jennifer R. Director of Ticketing Entertainment Used the software for: 2+ years ### "User Friendly Ticketing System" April 21, 2025 4.0 I have been working with the ticketing platform for the past 8 years. They continue to exceed my expectations. They listen to their clients wants/needs and take them into consideration for future upgrades. I can't wait to see what new features they will come up with next. Pros The ticketing platform is user friendly, easy to train ticket sellers on and great client services. Cons One of the things we like least is not able to add price levels or seat locations to an existing performance. Review Source EM Edward M. General Manager Events Services Used the software for: 2+ years ### "Easy to use Ticketing Platform, with Fantastic Support" May 8, 2025 5.0 I am a light user, as a venue administrator and use ShoWare mostly for reporting on ticketing statistics, specifically related to sales flow, revenue, and other ongoing metrics. Pros The software platform is relatively simplistic to use and easy to navigate, while the customer service remains top notch, with support being readily available. Cons Some levels of integration with other platforms, such as event and venue management softwares remains limited, with customize API's costly to develop. Review Source NM Neal M. VP of Marketing Gambling & Casinos Used the software for: 1-2 years ### "Great Product, Better Support" April 22, 2025 5.0 Inheriting the product, Showare personnel \[sensitive content hidden\] have been very understanding in teaching and supporting the initial learning curve making the system easier to use the more you wade into the product Pros Easy to use for a seasonal facility. The system can do many things which expedites the ticketing process. Cons There isn't anything negative I'd say about the Showare ticketing product. Review Source RP Rebekah P. Box Office Manager Entertainment Used the software for: 2+ years ### "Amazing support!" May 1, 2025 5.0 Pros User friendly. Support given by \[sensitive content hidden\], is stellar. \[sensitive content hidden\] always has answers to my questions and is extremely helpful and patient as a mentor and teacher. Cons There is no tool to merge patrons automatically. If I create a patron through my box office and the patron also creates an account online, there are two accounts in the same name. I understand I can manually merge the patrons and I do that. Any way to fix this? Review Source IJ Ingrid J. Clerical Aid Performing Arts Used the software for: 2+ years ### "Works well, helpful support team" April 29, 2025 5.0 Pros It's easy to learn and understand, and the processes make sense. Cons There are a few glitchy things that happen with orders. Specifically with exchanges/modifying pricing codes. It'll sometimes cancel the tickets or duplicate them. The support team that we have is good though with troubleshooting and fixing issues Review Source AN Alex N. Executive Director Entertainment Used the software for: 2+ years ### "Great Partner in Ticketing" April 17, 2025 5.0 They have been a great company to work with, very responsive and they understand the industry well. Pros Reliable ticketing software solution that is easy and simple for patrons to use. New features and improvements are constantly being made. Customizable to match our brand and specific ticketing needs. Cons That it doesn't have more CRM capabilities, but that is common for ticketing platforms. Review Source SN Sue N. Director of Box Office Services Entertainment Used the software for: 2+ years ### "Great Company" April 24, 2025 5.0 It's always a pleasure to work with the staff at Sho Ware. Pros They are very responsive to any and all questions and problems that arise. Cons I don't have anything negative to say about Sho ware. Review Source JH Jeannie H. President Performing Arts Used the software for: 2+ years ### "Dependable, reliable and awesome support." April 24, 2025 5.0 They have been so dependable for our event for many years. Easy process and always available to help and troubleshoot. Pros Their customer service is so responsive, even after hours and weekends. Cons That's a hard one, I'm not sure there is something...ok maybe the high minimum of tickets required to be sold? Review Source Steve F. Chief Executive Officer for Patron Services Performing Arts Used the software for: 2+ years ### "Showare is a great value for the money" November 28, 2018 5.0 Selling ticket on line and up selling to the patrons as they are buying one show and might be interested in other upcoming shows. Our accountant is much happier with the reports and the ease of use pulling information from the system to balance the daily books. Pros The ease of training new people on the system. Our patrons love the online purchase procedure. The ease of setting up a season and individual shows for sale. The reports cover almost everything you can imagine and you can also have them customize reports (at a cost of course) but it is well worth the value. Cons I mentioned the reports are great, but there is always room for improvement and could always add more reports as you never know what you are going to need next. Review Source DC Darcie C. Assistant Director of Cultural Programming Performing Arts Used the software for: 2+ years ### "Stellar Support " June 24, 2021 5.0 We could not be happier with the support of our incredible ShoWare rep, \[SENSITIVE CONTENT\]. She always responds in a timely manner and if she is out we always have a response from a college of hers to check-in and be sure we have what we need. They are incredibly attentive and helpful. Pros ShoWare is easy to teach to box office staff and offers a lot of features in the back end with reporting and system configuration. We were impressed with how much we could adjust to support virtual programming during the pandemic and appreciate new features like socially distanced seating maps. More than anything we are so grateful for the incredible support we always get from our ShoWare representative. The knowledgebase is a wonderful resource and the support center tracks all past inquiries, so that serves as a great resource too. Overall we have been very happy with ShowWare. Cons At times there are some aspects of the patron experience that we wish were a bit easier, like bolder messaging to help lead them through the online purchasing experience. Though we do appreciate the option to customize our own messaging to help with specific issues we see coming up for multiple patrons. Review Source Response from accesso July 20, 2021 Hi Darcie, Thank you for your review! We are glad to see that you found it easy to adjust your ticketing to support different programming during the pandemic-- and especially, that you are happy with your client services manager! We will take your suggestions back to our product team, and if there are others that you have, please don't hesitate to let us know. Amanda S. Box Office Coordinator Government Administration Used the software for: 2+ years ### "Ease of use paired with helpful and genuine customer service. " November 30, 2018 5.0 We our very pleased with the software and appreciate the team at ! Items such as setting up multiple dynamic pricing changes in advance and being able to hit "enter" after a keyword search (which might seem minor) are small pieces of continuous upgrades that are huge time savers and continue to grow our excitement for the product. Pros Being new to the industry 4.5 years ago, is the only ticketing software I have used, and I couldn't imagine using anything else! Box Office associates and patrons alike find it very easy to navigate. After our venue decided to make some big changes to the seat numbering over the summer, our client services rep was very thorough and patient in helping me navigate through the process. What could have been a cumbersome project was made much easier due to his efforts. Cons A lot of patrons forget passwords/change email addresses, etc. and create new accounts instead updating their current account(s). I would love to be able to merge duplicate patrons accounts together. Review Source Response from accesso July 20, 2021 Hi Amanda, Thank you for your review! We're glad to see that our continuous user experience improvements are making a difference in your day-to-day operations -- we're huge fans of saving time, too! If you have ideas for other features please don't hesitate to reach out. Brian K. Ticketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "In a world of complexity, Accesso ShoWare and their ease of use is a breath of fresh air." November 28, 2018 5.0 ShoWare is a great product for any venue looking for an easy system to use that allows the ability for the Box Office management to create and control their events. This take the stress off of relying on another entity to create your manifests and hope they finish on time. Pros The ease and control of building your own Events and Performances and simple point and click functionality allows for easy training of rotating staff throughout the year. The flexibility the system and the support team has for our unique style of selling tickets has been quite a blessing. Cons As with most systems, the inability to change the delivery method on a completed order and not being able to do a partial refund seamlessly can be a bit of a burden. Thankfully these scenarios don't come into play too often and we can work around them. Review Source Response from accesso July 20, 2021 Thank you for your review, Brian! We're happy to see that you are enjoying the flexibility of the system and find it easy to train your staff. Tracy G. Director, Account Services Internet Used the software for: 2+ years ### "Showare has changed the way we sell tickets for the better. It is truly a worry free process." November 8, 2017 5.0 Our ticket selling process has streamlined and is now a no stress experience. We never worry about our sales running without a hitch. That peace of mind is invaluable to us as manage ticket access to the fans of some of the biggest musicians in the industry. Pros The process is streamlined and there are no surprises. It's easy to track current sales and report on them later. The recent updates to the software have made huge strides towards ease of use and flexibility. We have very active patrons and the servers never get overloaded so everyone leaves happy and with tickets. Our account manager is extremely communicative. He checks in on us and monitors every sale. We couldn't do it without him! Cons Set up is tedious if working with a tour of multiple venues. It's not hard but it does take time to set up each individual seat map. I would love if we could update seat maps after they're applied to a performance. Otherwise well done! Review Source Response from accesso November 14, 2017 Hi Tracy, Thank you for your review! We're happy to hear that you are enjoying our recent updates as well as a streamlined and no-stress ticket selling experience overall. We will pass along your feedback about the seat maps to our product team. Thanks again for sharing! - accesso DL Daryl L. Webmaster Recreational Facilities and Services Used the software for: 1-2 years ### "Great Software! Best Customer Service!" October 17, 2017 5.0 Training, flexibility, excellent customer service and value, value, value! Pros We have more than pleased with the flexibility of ShoWare as well as its stellar customer service! When we initially planned to use the system, the training was beyond what I've experienced with any other vendor. Our employees were initially a little intimidated by such a powerful system but once they realized how easy it really is to use, they LOVE it! We have employees who look forward to selling tickets on ShoWare because it is so easy and so intuitive. We are not a huge venue...as an HOA we bring in individual shows as well as season packages. We see the value because we are able to market to residents as well as the surrounding community using ShoWare. We also love the fact that upgrades are regularly introduced with advance notice. We looked at a variety of ticketing options but ShoWare won hands down. Post go-live, their customer service continues to be a winner in our book! And, yes, I love ShoWare as a customer too! Cons We needed a system which could accommodate the various seat maps and configurations we use as well as sell season tickets to patrons. If what you need is general admission ticketing for one or two events, this software would be overkill. Review Source Response from accesso October 18, 2017 Hi Daryl, Thank you for your review! We know that switching ticketing systems can be intimidating so we're glad to hear that the training and onboarding process went so smoothly for you and your staff, and that you continue to enjoy excellent customer service! Thank you again for sharing. - accesso Lauren M. Owner Entertainment Used the software for: 2+ years ### "Longtime relationship with ShoWare" December 7, 2018 5.0 Pros We were the very first customer of ShoWare so we have seen the product/software grow since 2004. The ease of use has reached a wonderful level. It is so easy to train new employees on the system. As upgrades are added they have usually been easy to understand and easy to integrate into our daily use. Cons Most cons are really only small issues here and there. They have mostly been resolved over time. No major cons at this point! Review Source Response from accesso July 20, 2021 Thank you for your review, Lauren! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.