# Page 3 | accesso ShoWare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is accesso ShoWare the right Ticketing solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9352/accesso-ShoWare/reviews --- accesso ShoWare 4.6 (76) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of accesso ShoWare ## Showing most helpful reviews Showing 51-75 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KN Kate N. Business Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Accesso ShoWare Review" June 24, 2021 5.0 Customer team is phenomenal! Best group I have ever worked with!! Pros Flexibility, by far is amazing with what you can do with the system. That paired with an amazing customer service team makes implementing our business ticketing system seamless. Cons Would love if there was a reporting dashboard that gave you a snap shot of overarching performance. Reason for choosing accesso ShoWare Flexibility Review Source Response from accesso July 20, 2021 Hi Kate, Thank you for your review! We're glad to see you are happy with the flexibility of the system and your customer service team. We will take your feedback about the reporting dashboard back to the team. If you have other suggestions please don't hesitate to reach out! CV Courtney V. Digital Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Great Customer Service Team, Still Making Improvements to the Software " June 29, 2021 3.0 Pros The customer service team at ShoWare is very quick and willing to help work through any issues. Cons The software is not very intuitive, it requires a lot of trial and error to learn best practices, but the team is always willing to add improvements. Review Source Response from accesso July 20, 2021 Hello Courtney, Thank you for your review! We're glad to see that you are receiving great support from our team and would love to help you get more comfortable with the platform. Please feel free to contact us if we can help! We also have resources on our website at accesso.com/learn. Thanks again for taking the time to share! KS Katie S. Financial Director Entertainment Used the software for: 2+ years ### "Switching to accesso Showare was the best decision we made!" October 12, 2017 5.0 We have seen more patrons, more effective marketing strategies, faster sales, and many more benefits from this software. Pros accesso Showare is a great program which made our theater's ticketing process more efficient, effective, and allows us to spend our time focusing on great customer service. The fees are affordable, and the ease of use is unbeatable. We love the customer service they provide us too. Our patrons can pick their seats, make donations, and search our schedule with ease. Our staff can ring sales, take orders, and print tickets seamlessly. We would (and often do) recommend it to anyone. Review Source Response from accesso October 16, 2017 Hi Katie, Thank you for your review and for recommending us! We're glad to hear both you and your patrons are finding our accesso ShoWare solution to be user-friendly, efficient and effective. It's great to hear that Staller Center has been able to attract more patrons and create effective marketing strategies with our software, too! Thanks again for sharing. - accesso VR Verified Reviewer Donor & Community Engagement Philanthropy Used the software for: 2+ years ### "Easy to use, ShoWare is a good choice for ticketing" August 1, 2018 4.0 ShoWare allows us to advertise and sell tickets to many many events throughout the year. Pros ShoWare is a reliable tool to track ticket sales and manage our box office. It seems to be improving and we've received compliments on it from our patrons. Cons ShoWare generates reports on ticket sales etc, but that isn't integrated into our other databases. We struggle managing that data, but that isn't exactly a limitation of the software. Review Source Response from accesso October 12, 2018 Thank you for your review! We are glad to hear that your patrons and box office are enjoying our accesso ShoWare solution. If you have questions about reporting please don't hesitate to reach out to your Client Services Manager so they can help. AM Angela M. Box Office Manager Used the software for: 2+ years ### "Love working with ShoWare products especially the new updates." September 19, 2017 4.0 Pros The best pro about this software is the user friendly, easy to navigate and most important, I really like the user friendly help tab. The help tab gears you in the right direction when you need that quick refreshing of how to do or understand something your forgot. Cons One thing I can say I would like to see an update on is when patrons enter a code, and the prices automatically change instead of using a drop box which to many can become very confusing, especially to elderly or non computer users. Review Source Response from accesso September 21, 2017 Hi Angela, Thank you for your review! We¿re happy to hear that you find our solution so user-friendly. We do actually have the automatic price change feature as part of our new Streamlined Checkout, and we¿ll have your Client Services Manager contact you soon to review and help with any other questions. Thanks again! TG Tracy G. Director, Digital Services Online Media Used the software for: 2+ years ### "Long Time Customer" November 29, 2018 5.0 Pros First and foremost our account manager has been incredibly responsive and helpful. So many companies don't have any sort of customer service or if they do they don't have someone who will pick up the phone. I know I can call Customer support if I have a question and he's always there to help me out. I've been using ShoWare for many years and it only gets better with every improvement and feature add. Cons It does take a good bit of training to get comfortable on the system, but that's to be expected as ticketing is a complicated process. It's a little more complicated for a touring artist than it would be for a venue with the same few seating charts but we've been able to make it work for our purposes without any big issues. Review Source Response from accesso July 20, 2021 Thank you for your review, Tracy! NK Nancy K. MWF Ticket Office Manager Used the software for: 2+ years ### "We love accesso ShoWare's product and service." October 19, 2017 5.0 We are much more efficient in meeting the needs of our patrons and the Brigade of Midshipmen. Pros It is versatile in meeting all our needs. On the few occasions minor issues have come up, the customer service has been attentive and prompt. All issues are quickly addressed and resolved. Review Source Response from accesso October 25, 2017 Hello Nancy, Thank you for your review! We're happy to hear that our accesso ShoWare solution has helped you meet the needs of your patrons and the Brigade of Midshipmen efficiently and effectively. Thanks again for sharing! - accesso LR Lydia R. Box Office Manager Music Used the software for: 2+ years ### "Great ticketing system! " November 21, 2018 5.0 Our customer service rep was an absolute pleasure to work with! He was extremely helpful and attentive, with quick responses to any questions that may arise. Pros The customization, reporting and messaging capabilities make it possible to create beautiful and detailed event pages with ease. Cons Would love to see a live, interactive seat map integrated soon! Review Source Response from accesso July 20, 2021 Thank you for your feedback, Lydia! We are happy that you find it so easy to create engaging event pages and hope you are enjoying our new interactive seat maps feature! JL Jay L. General Manager Entertainment Used the software for: 2+ years ### "ShoWare is GREAT!" November 30, 2018 5.0 organized ticketing, membership, donations and sponsorship values in ONE PLACE. Not multiple platforms. We have been happy for a long time with ShoWare! Pros Easy to use. Very intuitive. Handles all aspects for our non-profit PAC. Cons Sometimes can be a bit buggy, but the customer support is quick and helpful! Review Source Response from accesso July 20, 2021 Thank you for your review, Jay! We are happy to see that accesso ShoWare is working well for your non-profit performing arts center! KW Kieran W. Project Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Accesso, more like Acces- SO good" August 23, 2022 5.0 Pros great in terms of set ups and support easy to use for guests, high quality product and friendly interface Cons Struggle to find much bad to say - Some changes more difficult than others to manage Review Source JV John V. Director Of Ticket Services Used the software for: ### "The "almost" perfect fit for your ticketing needs." March 20, 2015 4.0 I say almost mainly because as all grown ups know, nothing is actually perfect. However accesso ShoWare does come close in many ways. It's overall a user friendly product, easily teachable to use to ever changing staff if your a University. Like all web based ticketing systems the adjustments that you may need to make if an error is made in certain modules can be a bit frustrating. This is where accesso Showare's 5 Star Customer Service shines through. Not only is the account management team knowledgeable , efficient, and friendly. The company as a whole is firmly dedicated to improving the product based on the actual needs of their clientele. I find that very refreshing. Although not all input is able to be incorporated. accesso Showare's production team will keep it in mind for future releases and you may be very pleasantly surprised to see your venue idea added to a broader upgrade feature. Overall a great value and a worthy investment for venues of any size. Review Source Response from accesso April 1, 2015 Thanks for taking the time to write a review John! We love working with you and the Brooklyn Center for the Performing Arts! TL Tracie L. Audience Development Manager Used the software for: ### "accesso ShoWare Ticketing System" March 12, 2015 4.0 Overall, accesso ShoWare has proven to be very user-friendly for our customers. I think there is a lot of potential with marketing upcoming shows via the online ticketing and Facebook that we haven't tapped yet. On the back end, I am disappointed with the gift certificate system--or lack of--so I'd love for that to be improved. I also wish there was a way to regulate how many tickets are printed with each order (a header and a receipt aren't always necessary) to prevent wasting excess ticket stock. Also, could a way to search a customer by address be added? That would be quite helpful. Just some thoughts! Review Source Response from accesso April 9, 2015 Thanks for the review Tracie! We currently use a third party integration - ValuTec - to support Gift Cards through our system. We think this can be a great solution for South Bend Civic Theatre. In order to save ticket stock, you can select the option to print "Selected Tickets" in the box office instead of clicking the "Print Order" button. We are always here to help so feel free to give us a call anytime at 1-866-215-1026. AS Arnie S. Owner Used the software for: ### "Much more than just ticketing" March 16, 2015 5.0 accesso ShoWare give my business everything I could ask for in a ticketing software and much more. For a small but flexible venue, accesso ShoWare gives us the ability to have multiple seat maps and forced table sales, eliminating odd tickets and lost revenue. Simply, their customer service is a relationship. If you have a question, or issue, you pick up the phone and within minute you are speaking to your account representative who is familiar with you, your venue and your needs. This software has left nothing and is continuously being enhanced. Our website integration was as smooth as we could have ever imagined and the affordability is appreciated. Review Source Response from accesso April 1, 2015 Thanks for taking the time to write a review Arnie! We appreciate your feedback and your business! CC Carissa C. Box Office Coordinator Used the software for: ### "accesso ShoWare Appreciation!" March 16, 2015 4.0 accesso ShoWare ticketing has allowed flexibility in the way we operate our box office. Everything from year-round events, gate admission bundled with Grandstand shows, and specialty events within our Spring and State Fairs. There have been a few hiccups jumping from an older version to the current versions based on our customized needs but we are always able to work on better possible solutions to fit our business. I want to give a shout out to my project manager, Heather, for always taking the time to address our concerns, testing possible solutions and being a pleasure to work with! Review Source Response from accesso April 1, 2015 Hi Carissa! Thanks for taking the time to write a review. We appreciate your feedback and your business. DM Debbie M. Box Office Supervisor Used the software for: ### "Washington State Fair uses accesso ShoWare" March 12, 2015 3.0 Washington State Fair sells gate admission as well as ride packages online through accesso ShoWare and it works very well. The concert tickets are also sold on the system but customers get confused by the basket. We demand more than other clients on accesso ShoWare for various purposes, i.e. the concerts include gate admission or we pair with discount retailers, so often times we have to come up with our own work around. However, the accounting in accesso ShoWaree for the most part is accurate. The accesso ShoWare team is helpful too. Review Source Response from accesso April 1, 2015 Thanks for taking the time to write a review Debbie! We appreciate your feedback and your business! KF Kathy F. Ticketing Manager Used the software for: ### "accesso ShoWare" March 13, 2015 5.0 I LOVE our accesso ShoWare ticketing system! I receive nothing but rave reviews from our patrons on a regular basis. The ease in navigating the site and especially the ability from them to select their own seats online 24/7 is what I hear about the most. My true appreciation is for their technical support. If my manager isn't available there is always someone to my rescue! I promote accesso ShoWare whenever & wherever possible! I will be forever grateful to our sister organization for their recommendation of accesso ShoWare! Review Source Response from accesso April 1, 2015 Thanks for the review Kathy! We are happy that ShoWare is able to be a part of your success! JW John W. Founder Used the software for: ### "Powerful " April 6, 2015 5.0 accesso ShoWare is an excellent organization. They have built a full-featured ticketing solution which they continue to enhance, thereby staying on top of the latest technologies. And, their sales and support team members are experienced professionals who are knowledgeable about their industry and always responsive to their customers. Thanks to everyone for all the great work you do at accesso ShoWare. Review Source Response from accesso April 9, 2015 Thanks for the awesome review John! Our team works hard to help our clients surpass their ticketing goals. Please know that we are here if you have any questions! =) CB Caroline B. Manager, Group Sales Used the software for: ### "accesso ShoWare is Great!" March 13, 2015 4.0 I have been using accesso ShoWare for nearly 3 years and have not once had a negative experience with the system. If there have been any difficulties or glitches they are fixed quickly and without complaint. Our company has often been asked how we would improve the system and our suggestions are always considered and more often than not implemented. Overall, this is the best ticketing system I have ever used. Review Source Response from accesso April 1, 2015 Hi Caroline! We are glad that we can help your ticket sales! Please know that we are here if you have any additional questions or feedback! AH Aaron H. Asistant General Manager Used the software for: ### "accesso ShoWare " March 12, 2015 5.0 From the top down accesso ShoWare has provided excellent customer service for my facility since 2010. My interactions with Lark and Heather in Washington Sate and the team in Fresno have always felt like more of a partnership rather than your typical Service Provider/Client relationship. Their ability to think outside the box and build custom solutions for my facility has been amazing! Review Source Response from accesso April 1, 2015 Thanks for taking the time to write a review Aaron! We appreciate your business! LG Lindsey G. Marketing Manager Used the software for: ### "Perfect setup for our market" March 12, 2015 5.0 We had great help from Sid getting everything going in quite a short order last spring for our playoff season. Once we were set up and operating, everything has been smooth sailing since then. We've had to call for help a few times and the staff were always prompt to help with any issues we were having. Review Source Response from accesso April 1, 2015 Thank you for the review Lindsey! We are happy that ShoWare was able to be a part of your success! Best of luck on your next event! RH Ryan H. Director of Marketing & Sales Used the software for: ### "Great Service, Easy-to-Use Ticketing System" March 12, 2015 5.0 We have found the accesso ShoWare software to be very easy-to-use, customer and client friendly, and quite competitive in terms of services and features with other ticketing platforms out there. The accesso ShoWare service has been excellent as well, they are all always quick to respond to any questions or concerns. Review Source Response from accesso April 1, 2015 Hi Ryan! Thanks for the kind words! Please know that we are here if you have any additional questions. LT Larry T. Director Used the software for: ### "accesso ShoWare" March 16, 2015 5.0 A terrific system, affordable, effective, and always current with new features added regularly like Facebook sales or mobile ticketing site. Best of all the people behind it are always ready to help you learn something or to just verify a best practice. I would totally recommend this product! Review Source Response from accesso April 1, 2015 Hey Larry! We appreciate the review ! Please know that we are here if you have any additional questions! TB Trampas B. Director of Theatre Operations Used the software for: ### "Great software powered by great people" March 16, 2015 5.0 The software is quite easy and intuitive to use while at the same time giving us the horsepower we need to operate efficiently. The team at accesso ShoWare has been great at answering questions and finding ways to make their software work for us rather than making us fit into their mold. Review Source Response from accesso April 1, 2015 Thanks for the kind words Trampas! We love working with Esplanade Arts & Heritage Centre! DB Debbie B. Facility Rental and Event Services Manager Used the software for: ### "Great product and staff" March 12, 2015 4.0 Great online and on site ticketing system, easy to use by both our patrons and our staff. We also appreciate our fantastic account reps, Lark Ohta and Heather Hutchinson who are great to work with and always responsive to our "special" needs and requests. Review Source Response from accesso April 1, 2015 Thanks for taking the time to write a review Debbie! We appreciate your feedback and your business! BW Brenda W. Accounting Used the software for: ### "Great Product" March 12, 2015 4.0 Very happy with the product, especially the customer service. A huge shout out to Lark and Heather for their quick responses and unending patience and help. Review Source Response from accesso April 1, 2015 Thanks for taking the time to write a review Brenda! We appreciate your feedback and your business! Talk to a Capterra advisor for free and get results within 15 minutes.