Instant Housecall

Instant Housecall

4 / 5 2 reviews

Who Uses This Software?

Computer technicians, managed service providers


Average Ratings

2 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Instant Housecall
  • www.instanthousecall.com
  • Founded 2005
  • Canada

About Instant Housecall

Easily deliver remote desktop support through firewalls with no configuration


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Instant Housecall Features

  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer

Instant Housecall Reviews Recently Reviewed!

Looking at others

Mar 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: Their support for Mac is terrible. They don't have a normal .dmg for Specialist software, and their email support is awful. Been using them for years until the Mac thing became an issue, and there are cheaper programs out there.

Vendor Response

by Instant Housecall on March 16, 2017

Hi Mark, Thanks for your review on Capterra. I strive to delight all of my customers with great support and I'm sorry to hear that wasn't what you experienced. We do offer a standard DMG for Mac, and when it didn't work on your computer, I offered a workaround. Once it became clear that there was some confusion in the e-mail chain, I asked you to call so we could work through it by phone together. I'd still be happy to do that. You can reach me at 1-888-838-4050 any time. We offer several different plans starting from $29/mo, which is very competitive with what's out there. You can change to a less expensive plan any time. Thanks for being a long time customer of Instant Housecall, and thank you for your review on Capterra. Please feel free to reach out to me directly at corey@instanthousecall.com or at 1-888-838-4050 if I can help in any way. Corey.

We Make Housecall's instantly!

Nov 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and no install needed. Remote access that is quick and completes the task quickly with no system delay.

Cons: There are similar products such as this one that might be more cost effective for small businesses.

Overall: This product is an excellent addition to the computer tech's "bag of tricks". You do not need to install the software on the customer end to run the program. The software has the ability to run auto repair which is virtually hands free and can even be set up for use with no attendance on the guest system. There are a bunch of utilities that you can run from scanning for malware, to tweaking your system all remotely. The one click automation makes it very easy to run a set of utilities to repair some of the most common issues.

The website overs a free trial so that you can get a feel for the interface. They also offer product branding, detailed reports and online or in application client billing. Head over to their website and you can see a sample of what this software can do for your business.

Recommendations to other buyers: The trial allowed for you to try most of the services before you made your decision.