# Instant Housecall Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Instant Housecall Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/93546/Instant-Housecall --- # Instant Housecall Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Instant Housecall ## What is Instant Housecall? Instant Housecall is a full featured remote support solution that lets you view and control remote PCs and Macs, on-demand (with no preinstalled software) and unattended any time. It works through firewalls with no configuration. 15 day free trial. ## What is Instant Housecall used for? [Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Instant Housecall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.instanthousecall.com&name=Instant Housecall) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Instant Housecall 4.6 (12) VS. [4.7 (1,417)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price $29 Per Feature, Per Month Starting Price $480 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (12) Ease Of Use 4.7 (11,610) Value For Money 4.3 (12) Value For Money 4.7 (8,211) Customer Service 4.4 (12) Customer Service 4.6 (7,503) ## Instant Housecall alternatives Highest Rated [4.7 (24,113)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting price $34.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/93546/Instant-Housecall/alternatives/) ## FAQs about Instant Housecall Overview ### Which roles and teams benefit most from Instant Housecall? Instant Housecall is most used by IT consultants, computer repair technicians, and small IT service teams that need fast remote access for troubleshooting, system maintenance, and customer support. Owners, presidents, and other business leaders benefit from streamlining service delivery, reducing onsite visits, and improving responsiveness for clients. Answer based on 10 reviews Overview ### What company size and specific industries is Instant Housecall built for? Instant Housecall is designed for small to mid-sized computer technicians and IT businesses that provide remote support to PC and Mac users. It fits service providers that need remote control access through firewalls, especially technical support teams and managed IT service operations. Features and Usability ### What are the key features of Instant Housecall? Instant Housecall offers troubleshooting, remote access/control, screen sharing, and remote update/installation for remote support sessions. It also includes chat/messaging, file sharing, video support, and video conferencing, plus access controls/permissions, two-factor authentication, audit trail, session recording, and reporting/analytics. Integrations ### Which third-party tools and platforms does Instant Housecall integrate with? Instant Housecall integrates with PayPal. Getting Started and Support ### What training and onboarding options does Instant Housecall offer? Instant Housecall provides live online training for teams getting started. This format supports guided instruction in real time and allows participants to ask questions during the session. No additional training formats are listed in the catalog data. Getting Started and Support ### What customer support options does Instant Housecall offer? Instant Housecall provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback is available to describe response times or support quality, so the support experience cannot be characterized from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. File Sharing 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Remote Access/Control 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Diagnostic Tools 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Access client's system information, including hardware and software configuration, to perform diagnostics Real-Time Chat 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Screen Sharing 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Digitally share screen view with others Session Recording 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Record active support and chat sessions for auditing and training Instant Housecall 24 features Define levels of authorization for access to specific files or systems Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Communicate using direct chat or messages within the system Add customized logos and colors to align with company branding Alter the layout and content of reports Access client's system information, including hardware and software configuration, to perform diagnostics Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Engage in direct, instant messaging with customers, users, etc. Access work applications remotely, for when working away from the office and/or traveling Deploy updates or install new software remotely View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Online portal through which end users can access the system, manage tasks, or obtain information Record active support and chat sessions for auditing and training Transfer a support session to another team member Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Take actions to troubleshoot issues for networks, devices, etc. Extra layer of security that requires not only a password and username but also something specific to that user Manage computers located anywhere without the remote customer present at the other end Supports various video file formats Features 4.5 (12) 4.5 Based on 12 reviews ## Pricing Value for money 4.3 (12) Free Trial Basic $29.00 Per Feature,Per Month Value for money 4.3 (12) 4.3 Based on 12 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/) ## Support, customer service and training options Customer Service 4.4 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (12) 4.4 Based on 12 reviews ## User reviews Overall rating 4.6 Based on 12 reviews Filter by rating 5(8) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SR Steve R. IT Consultant Information Technology and Services ### "Technical support is the main selling point" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 7, 2022 I have tried most of the other remote products on the market, free and paid, and Instant Housecall is worth it. Pros Small installer, lots of customization and top of the line support Cons A bit pricier than some of the competition Reasons for choosing Instant Housecall Same features but better support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CJ Christopher J. President Computer Networking ### "It just works!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2021 Pros We use this software daily to diagnose and repair customer's computers. It is easy to set up on customers machines, offers all the functionality we need and most importantly works when we need it. Product support is great. Cons Devs don't mail me doughnuts. I can't think of anything I don't like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Bryan D. Computer Repair Technician Computer Hardware ### "The software I deploy to every customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2021 I couldn't live without it now. Pros IHC is my go-to software for review troubleshooting, diagnostics and repair. I've used it to assist in performing full installations of Windows as well as normal cleaning and updating. Cons Occasional hiccups connecting to Macs, but always sufficient to start troubleshooting. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) IHC offers so much more in the way of built-in diagnostic tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KD Ken D. President Information Technology and Services ### "My favorite remote-support tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2021 I'm able to provide better, more timely service to my clients as a result of using Instant Housecall. And they appreciate the improved accessibility to me that they have as a result of this program. On those rare occasions when I've needed support, \[SENSITIVE CONTENT HIDDEN\] has always taken excellent care of me and led me to a swift resolution. Pros Instant Housecall has eliminated my need to be on-site at the client's location in at least 90% of my service and troubleshooting calls. And by being so easily accessible, I can solve "simple" problems and demonstrate solutions that would have gone unasked and unanswered previously because they wouldn't have justified an on-site service call. Unlike some other remot-support software I've used in the past, there is never a problem talking a first-time user through the setup process. My clients love the program almost as much as I do! Cons On rare occasions the Unattended Access doesn't connect, indicating "Customer is offline," even though the remote computer is up and running. A more descriptive explanation would be helpful, ideally with some troubleshooting procedure. Reasons for choosing Instant Housecall Pricing and ease of initial setup with non-technical end users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dave B. Owner Information Technology and Services ### "Great remote desktop software for IT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2021 Saves a lot of time by remotely setting someone up/fixing an issue rather than explaining over the phone. Pros We repair computers and have used Instant Housecall for over a decade. It is invaluable for assisting our customers. It is also great for unattended access to servers. Cons I don't have any cons other than it's not free but who would write software this good for free? Alternatives considered [RemotePC](https://www.capterra.com/p/173304/RemotePC/) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing Instant Housecall It has better functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mike S. Owner Computer Software ### "Great Remote Support software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2021 Instant House Call has saved my business before and during this pandemic. My customers love it. Pros This software is very easy to use and has helped me stay in business through this pandemic. Support is very quick and easy. Cons Nothing. It's great! This software works very well and does what I need to do. Reasons for choosing Instant Housecall It works! Support is great. It's very easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Avi G. President Information Technology and Services ### "Instant Housecall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2021 Pros I call this software the Swiss knife that every computer repair or helpdesk should use. I have been using Instant Housecall since 2006. I could not run my computer repair business without it. First, it’s very easy for your clients to remotely and securely connect you without huge hassle. It’s very easy to install. Second, it offers lots of useful tools that are built in for the technician. The company listen to requests and Applies them if the demand is there. In addition, it is very easy to get a hold of customer service. Highly recommended!!! Cons none that I can think of. Reasons for choosing Instant Housecall It offers multiple tools for a computer repair company like ours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BU Bill U. Tech Information Technology and Services ### "Stay clear of Multi factor authentication" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 18, 2020 \[SENSITIVE CONTENT HIDDEN\] Unhelpful Pros Does the job as a remote support software Cons Multi factor authentication if your phone breaks you won't be able to use it and \[SENSITIVE CONTENT HIDDEN\] will not assist Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User ASEA Accounting ### "Makes remote access for my IT guy a breeze!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2019 I work remotely and I use my computer six days a week. I can't afford to drop my computer off at a repair place with no guarantee of when they'll get to it. Instant Housecall allows my IT guy to remotely access my computer and troubleshoot any issues quickly and easily. I didn't have to install anything on my end; just click on a link provided via email by my IT guy and Instant Housecall took care of the rest. It even left a little icon on my desktop so whenever I am having issues, my IT guy is literally one click away. Many people use TeamViewer for remote access to computers and I think TeamViewer is great for normal business interactions. Instant Housecall sets itself apart as the best tool for remote technical support. It offers tons of features for IT businesses. My IT guy can remotely run files, reboot my computer in safe mode, he has even completely reformatted my hard drive once remotely. We can live chat when necessary. If the connection is lost with my IT guy, Instant Housecall automatically reconnects without any action on my part. I can't say enough good about Instant Housecall! Pros No installation necessary. Easy to connect with my IT guy and get help when needed. Cons I have not experienced any issues with Instant Housecall in 10 years of using it with my IT guy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Simon L. IT Consultant Information Technology and Services ### "The best remote support software hands down." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2018 I have been a user of instant house call for a number of years now. I work in the IT field and I can say hands down. its the best remote support tool, having tried a lot of other vendor products. Solid software. Reboot and reconnect features, unattended access,built in tech toolkit. Email support is fast with no problems. Software is downloaded from a portal and installed on customer machine for instant support. Tablet mode available for Windows tablets and Mac support. I cannot fault the product as it just works. I am happy to be a customer of instant house and I won't be changing products any time soon. Instant house call is a much better option than TeamViewer in my honest opinion and is the best remote support tool on the market. Period!!! Pros Reboot and reconnect features. Unattended access. Built in toolkit for servicing. Never lets me down. Cons I have not faced any issues with support services. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/93546/Instant-Housecall/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.