--- title: "Instant Housecall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Instant Housecall Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/93546/Instant-Housecall/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Instant Housecall Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Instant Housecall ## What is Instant Housecall? Instant Housecall is a full featured remote support solution that lets you view and control remote PCs and Macs, on-demand (with no preinstalled software) and unattended any time. It works through firewalls with no configuration. 15 day free trial. ## What is Instant Housecall used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Instant Housecall?[Manage this product listing](https://www.g2.com/products/instant-housecall/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Instant Housecall 4.6 (12) VS. [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting Price $29 Per Feature, Per Month Starting Price $29.5 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (12) Ease Of Use 4.7 (11,629) Value For Money 4.3 (12) Value For Money 4.8 (8,227) Customer Service 4.4 (12) Customer Service 4.6 (7,520) ## Instant Housecall alternatives Highest Rated [4.7 (1,903)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (737)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,646)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,509)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112011/Zoho-Assist/) [View all alternatives](https://www.capterra.com/p/93546/Instant-Housecall/alternatives/) ## FAQs about Instant Housecall Overview ### Which roles and teams benefit most from Instant Housecall? Instant Housecall is most used by IT consultants, computer repair technicians, and technical support teams that need remote access for diagnosing devices, resolving software issues, and assisting clients without onsite visits. Owners and presidents of small technology service businesses use it to deliver support efficiently, manage client requests, and reduce travel time. Answer based on 10 reviews Overview ### What company size and specific industries is Instant Housecall built for? Instant Housecall is designed for small to mid-sized computer technicians and IT service businesses that need remote support for clients using PCs and Macs. It fits managed IT providers, help desks, and technical support teams that assist users across office, home, and mixed computing environments. Features and Usability ### What are the key features of Instant Housecall? Instant Housecall offers troubleshooting tools for remote support, plus remote access/control, screen sharing, and unattended access for sessions. It also includes chat/messaging, file sharing and file transfer, video support, support ticket management, and reporting features such as customizable reports, analytics, session recording, and an audit trail. Integrations ### Which third-party tools and platforms does Instant Housecall integrate with? Instant Housecall integrates with PayPal for payment processing. Getting Started and Support ### What training and onboarding options does Instant Housecall offer? Instant Housecall provides live online training sessions for guided setup and product instruction. This format supports real-time access to training from a remote setting, giving teams a structured way to learn the software and review core functions with an instructor. Getting Started and Support ### What customer support options does Instant Housecall offer? Instant Housecall provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback is available here to describe support quality, response times, or common issues, so the available channels are the only confirmed details about customer support. ## Features AI summary Based on 6,446 Remote Support reviews Capterra reviewers point to these as the top priorities when choosing remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Instant Housecall supports all three features buyers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities let teams connect to devices quickly, manage user access with the right safeguards, and provide support even when end users are not present, helping businesses resolve issues faster while maintaining control and continuity. Remote Access/Control 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Screen Sharing 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Digitally share screen view with others File Sharing 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Diagnostic Tools 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Access client's system information, including hardware and software configuration, to perform diagnostics Real-Time Chat 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Session Recording 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Record active support and chat sessions for auditing and training Instant Housecall 25 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Update/Installation: Deploy updates or install new software remotely - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.5 (12) 4.5 Based on 12 reviews ## Pricing Value for money 4.3 (12) Free Trial Basic $29.00 Per Feature,Per Month Value for money 4.3 (12) 4.3 Based on 12 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (12) 4.4 Based on 12 reviews ## User reviews Overall rating 4.6 Based on 12 reviews Filter by rating Counts reflect reviews available in this feed. 5(8) 4(3) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Dave B. Owner Used the software for: 3-5 years ### "Great remote desktop software for IT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2021 Saves a lot of time by remotely setting someone up/fixing an issue rather than explaining over the phone. Pros We repair computers and have used Instant Housecall for over a decade. It is invaluable for assisting our customers. It is also great for unattended access to servers. Cons I don't have any cons other than it's not free but who would write software this good for free? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Computer Repair Technician Used the software for: 3-5 years ### "The software I deploy to every customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2021 I couldn't live without it now. Pros IHC is my go-to software for review troubleshooting, diagnostics and repair. I've used it to assist in performing full installations of Windows as well as normal cleaning and updating. Cons Occasional hiccups connecting to Macs, but always sufficient to start troubleshooting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Tech Used the software for: 3-5 years ### "Stay clear of Multi factor authentication" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 27, 2020 \[SENSITIVE CONTENT HIDDEN\] Unhelpful Pros Does the job as a remote support software Cons Multi factor authentication if your phone breaks you won't be able to use it and \[SENSITIVE CONTENT HIDDEN\] will not assist Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KD Ken D. President Used the software for: 3-5 years ### "My favorite remote-support tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2021 I'm able to provide better, more timely service to my clients as a result of using Instant Housecall. And they appreciate the improved accessibility to me that they have as a result of this program. On those rare occasions when I've needed support, \[SENSITIVE CONTENT HIDDEN\] has always taken excellent care of me and led me to a swift resolution. Pros Instant Housecall has eliminated my need to be on-site at the client's location in at least 90% of my service and troubleshooting calls. And by being so easily accessible, I can solve "simple" problems and demonstrate solutions that would have gone unasked and unanswered previously because they wouldn't have justified an on-site service call. Unlike some other remot-support software I've used in the past, there is never a problem talking a first-time user through the setup process. My clients love the program almost as much as I do! Cons On rare occasions the Unattended Access doesn't connect, indicating "Customer is offline," even though the remote computer is up and running. A more descriptive explanation would be helpful, ideally with some troubleshooting procedure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer ASEA Used the software for: 3-5 years ### "Makes remote access for my IT guy a breeze!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2019 I work remotely and I use my computer six days a week. I can't afford to drop my computer off at a repair place with no guarantee of when they'll get to it. Instant Housecall allows my IT guy to remotely access my computer and troubleshoot any issues quickly and easily. I didn't have to install anything on my end; just click on a link provided via email by my IT guy and Instant Housecall took care of the rest. It even left a little icon on my desktop so whenever I am having issues, my IT guy is literally one click away. Many people use TeamViewer for remote access to computers and I think TeamViewer is great for normal business interactions. Instant Housecall sets itself apart as the best tool for remote technical support. It offers tons of features for IT businesses. My IT guy can remotely run files, reboot my computer in safe mode, he has even completely reformatted my hard drive once remotely. We can live chat when necessary. If the connection is lost with my IT guy, Instant Housecall automatically reconnects without any action on my part. I can't say enough good about Instant Housecall! Pros No installation necessary. Easy to connect with my IT guy and get help when needed. Cons I have not experienced any issues with Instant Housecall in 10 years of using it with my IT guy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Consultant Used the software for: 3-5 years ### "Technical support is the main selling point" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 8, 2022 I have tried most of the other remote products on the market, free and paid, and Instant Housecall is worth it. Pros Small installer, lots of customization and top of the line support Cons A bit pricier than some of the competition Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Avi G. President Used the software for: 3-5 years ### "Instant Housecall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2021 Pros I call this software the Swiss knife that every computer repair or helpdesk should use. I have been using Instant Housecall since 2006. I could not run my computer repair business without it. First, it’s very easy for your clients to remotely and securely connect you without huge hassle. It’s very easy to install. Second, it offers lots of useful tools that are built in for the technician. The company listen to requests and Applies them if the demand is there. In addition, it is very easy to get a hold of customer service. Highly recommended!!! Cons none that I can think of. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CJ Christopher J. President Used the software for: 3-5 years ### "It just works!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2021 Pros We use this software daily to diagnose and repair customer's computers. It is easy to set up on customers machines, offers all the functionality we need and most importantly works when we need it. Product support is great. Cons Devs don't mail me doughnuts. I can't think of anything I don't like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike S. Owner Used the software for: 3-5 years ### "Great Remote Support software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2021 Instant House Call has saved my business before and during this pandemic. My customers love it. Pros This software is very easy to use and has helped me stay in business through this pandemic. Support is very quick and easy. Cons Nothing. It's great! This software works very well and does what I need to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Consultant Used the software for: 3-5 years ### "The best remote support software hands down." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2018 I have been a user of instant house call for a number of years now. I work in the IT field and I can say hands down. its the best remote support tool, having tried a lot of other vendor products. Solid software. Reboot and reconnect features, unattended access,built in tech toolkit. Email support is fast with no problems. Software is downloaded from a portal and installed on customer machine for instant support. Tablet mode available for Windows tablets and Mac support. I cannot fault the product as it just works. I am happy to be a customer of instant house and I won't be changing products any time soon. Instant house call is a much better option than TeamViewer in my honest opinion and is the best remote support tool on the market. Period!!! Pros Reboot and reconnect features. Unattended access. Built in toolkit for servicing. Never lets me down. Cons I have not faced any issues with support services. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/93546/Instant-Housecall/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.