--- title: "Agility PR Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Agility PR Solutions the right Social Listening Tools solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/93547/Agility-PR-Solutions/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Agility PR Solutions 3.4 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Agility PR Solutions Ease of use 3.3 Customer Service 3.0 ## Showing most helpful reviews Showing 1-12 of 12 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aliza B. Used the software for: 1-3 years ### "Agility Makes Reporting Easy with Flexible Searches and Constant Improvements" November 5, 2026 4.0 Agility supported our agency's reporting and research efforts, particularly around SOV and coverage and trend analysis. It was also the tool that got us started on revamping our data & analytics strategies. Pros Agility is super user-friendly, easy to understand, captures a lot of data and coverage, and seems to be constantly making updates to improve and grow the platform (such as adding AI capabilities). Using Agility simplified the reporting process by being able to fine tune searches that would immediately update reports. Additionally, we frequently did not run into limits throughout the platform, which made it a place to experiment and try different searches and reports. The AI summaries and actions capabilities were also incredibly helpful in understanding coverage more, especially in large quantities. Also appreciate Agility's support team. Specifically, I want to call out Kris Van Loon. He was always ready to answer questions, hop on calls, and encourage us in our journeys with the tool. Our team appreciated his guidance and his welcoming and supportive attitude. Cons The biggest issues we ran into were around missing coverage (which, no tool is perfect at this). We also would like to see the AI capabilities grow further into being more interactive and less of a stagnant button. Another pain point was with some of the filtering - often there were times that we would want to play around with different filters across different charts while keeping it all in one report, but it required us to manually go in and change individual items rather than the entirety of a chart all at once. Review Source Carolyn F. VP Communications Used the software for: Less than 1 year 4.0 November 4, 2026 AI summary based on a full review The service from Agility PR Solutions has greatly exceeded expectations, especially in terms of onboarding and training. However, there are still some limitations in relevant TV media contacts for certain markets. Log in to unlock the full review, detailed ratings, and pros & cons R Reviewer Communications Advisor Used the software for: Less than 1 year ### "Great customer service" February 23, 2022 5.0 Pros The daily monitoring reports we get from Agility are great for tracking mentions of our organization and our programs in traditional and social media. Any time we have questions or are looking for additional coverage on a specific topic, the staff at Agility are quick to respond and extremely helpful. Cons The software takes a bit of time to get used to navigating if you do not use it on a daily basis, but the staff are always happy to help give a refresher/ walkthrough if needed. Review Source R Reviewer Junior Superintendent Used the software for: Less than 1 year ### "Best software for media monitoring and public relations" March 2, 2023 4.0 As a user of Agility PR Solutions, I have found the software to be a highly effective tool for managing and improving our media outreach efforts. Pros I liked most about this software is that it offers a range of monitoring tools, including real-time alerts, sentiment analysis, and coverage reports, to help businesses track media coverage and assess public relations efforts. Cons while the media database is extensive, it may not include all niche or specialized media outlets that some businesses may need to target. Review Source R Reviewer Account Executive Used the software for: 1-3 years ### "Horrible Customer Care and Data" November 28, 2019 1.0 I have never been happy with Agility. I wasted thousands of dollars on this database and I feel like I have been conned out of thousands of dollars that I could have put to use elsewhere. Pros Nothing please stay away from Agility. If you must use them revise the contract with a lawyer to hold them accountable for the data they say they have. Cons I have had many issues with Agility from fraudulent data to up their numbers to nightmare customer care. I should first off state that I was coming from Cision. The data in Agility is lacking and much of it is false. Agility has numerous contacts with generic emails EX. contact@pubname.com pr@pubname.com. When looking up a large outlet you can find that multiple contacts will have the same generic email, not their actual contact information. For a company selling a database of media contacts, this is a HUGE red flag. If you are in a contract with this company there is nothing you can do about it. They do not care that they have fraudulent data and that their platform doesn't deliver results. I sent a few pitches out of Agility and the results I got were horrible. Sending the same pitch through Cision provided 10X + the results of Agility. Coming from Cision I though the industry norm was that email distributions were not limited. Not in Agility. They limit emails to 25,000. After fighting with Agility over this they finally agreed to give me 1,000,000 emails that they first put in a contract but voided so this agreement wouldn't be on paper. What's not on their contract? The number of media contacts I was told they had over the phone. I have wasted thousands of dollars on Agility, a company with an inferior product and fraudulent data to up their numbers. Please take my advice and stay away! Review Source Javier Victor M B. Network Security Auditor Used the software for: Less than 1 year ### "accelerate your pitching results" July 22, 2019 5.0 Pros is a complete solution for a PR agency, recommended if you don't have much time for pitching. ROI is very accurate too, this saves you a lot of time/ Cons is too expensive for a small pr agency, and i think is more for an small pr agency, so it is complicated. Also customer service isn't helpful at all. Review Source Kate E. MD Used the software for: Less than 1 year ### "Great option for any PR Agency" February 6, 2019 5.0 We moved from a well know media database provider to Agility and the exper8ence has been five-star Great training Fantastic customer support Real-time response to updates New features coming all the time Insightful training and best practice delivery Pros The number of media contacts, information stored and user-centric features. Access to a global database through a search or social monitoring tool. Cons It is very accurate but throws some curveballs in searches Review Source Jake V. CMO Used the software for: Less than 1 year ### "Dated platform that forced us to renew against our will" March 14, 2022 3.0 We initially contracted with Agility PR to develop relationships with personal finance reporters and bloggers to share updates on a consumer-focused financial planning tool we were developing at the time for existing and prospective mortgagees. During our first year with Agility, our leadership decided to shelve development of that product, which effectively eliminated our need for Agility's services. We weren't overtly aware of the deadline they had imposed for automatic renewal. Within days of the renewal going into effect, we met with members of Agility's team to request they turn off the automatic renewal as we had not even logged into the platform in several months. Agility refused to turn off the automatic renewal, despite meeting with their team to express our desire not to renew over 80 days before our initial contract expired. They've since invoiced our team and threatened legal action if we do not pay the outstanding invoice. While we haven't loved the platfornm, or used it to the extent we had hoped to initially, we could have parted amicably and possibly even returned as customer in the future. But after the way we ignored, threatened, and ultimately coerced, not only will we never do business with Agility again, I will do everything in my power to recommend other businesses protect themselves from having a smilar experience working with Agility PR. Pros That they allegedly manually update and refine their press contact database. Cons Platform overall feels dated. Lacks some polish and features available in competitors' solutions. Lock you into annual contracts and will enact automatic renewal 90 days prior to contract expiration. Review Source Courtney S. Founder Used the software for: Less than 1 year ### "Terrible Customer Service, Mediocre Solution At Best" December 12, 2018 1.0 Terrible. They rope you into an annual contract and their lists are not accurately tagged. Pros Ease of use I suppose. However, I would not recommend the product to anyone for the price. Cons If there were zero stars, that is the rating I would give Agility. I tried to cancel our account 6 weeks prior to the date we signed an annual agreement. Our customer rep told me that he sent an email months ago that automatically renewed our agreement for another year! As an agency owner who works with clients on a daily basis, I cannot believe the bait and switch in order to make a buck. We never treat our clients this way. Steer clear of Agility! Half of their lists are erroneous. I cannot tell you how many writers emailed us back after we pitched them saying they did not cover the topics Agility had them tagged under. Talk about embarrassing! PR platform is okay at best, and customer service is awful. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Poor Experience After 1 Year" December 23, 2023 1.0 Totally disapointed. I would not recommend it to anyone. Its expensive, they will rip you off with everthing they can. Find something else Pros Could not tell too much as I used it barely to 0 but it looked complicated, still complex Cons I did not liked their automatically renewal. Your subscription will automatically renew unless you send them a written notice?! 90 days ahead. Missed and forgot about this and they are going to charge one year which I fell its like a rip off. Review Source R Reviewer Publicist Used the software for: Less than 1 year ### "Negative Experience" July 31, 2020 3.0 Pros I enjoyed the research team - they were always willing to help find missing contacts for the database Cons The database was full of generic emails instead of personal ones, and several times the emails bounced. The email pitching capabilities were confusing to use and not very customizable to fit into my current workflow. Review Source R Reviewer Agency Manager Used the software for: Less than 1 year ### "Agility PR has to be a market leader " February 21, 2019 5.0 The ROI is excellent. We can send out targeted press releases and monitor the recipients' actions so we don't follow up to the wrong people. We can find influencers easily and see who is talking about our clients so we can engage with them promptly. Pros It's so easy to use, with an amazing database that actually finds relevant contacts Cons Nothing, we all love it. It saves us so much time especially for reporting Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.