# Exus Financial Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Exus Financial Suite the right Debt Collection solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93550/Collection-and-Recovery/reviews --- Exus Financial Suite 4.6 (12) [View alternatives](https://www.capterra.com/p/93550/Collection-and-Recovery/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Exus Financial Suite Ease of use 4.8 Customer Service 4.3 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harm V. IT Business Consultant Financial Services Used the software for: Less than 6 months ### "Future proof, rich of functionalities and up and running in a matter of weeks." March 6, 2020 5.0 Business users are happy so far and we will continue to roll out to our remaining European offices. The tool is easy to use and also the performance is optimal. We're working with the cloud version (on Azure) and we did not experience a single performance problem so far. The Exus employees are knowledgeable people and working with them was (and still is) a pleasure. Pros The product is full of features which are useful for our business community. The tool is easy to use and our users felt comfortable working with it quickly. From implementation perspective we had the application running (cloud version) in just a few weeks. No coding is needed only configuration. The application also offers advanced functions with help of analytic tooling. We are not using this yet but we want to keep improving our business process so this will definitely be something we will consider in the future. With help of the knowledgeable Exus consultants we managed to gather the requirements, train and implement in a matter of weeks with positive results and positive feedback from the business community. Cons We're looking into possibilities to use AI in the near future, this is not yet fully developed within the application. We're using EFS (Exus financial suite) and we might be looking into additional modules for use in the future. EFS is mainly focusing on Collections and we want to support our Recovery process also in a better way, we still need to further investigate the options. Alternatives considered [Pega CRM](https://www.capterra.com/p/157/Pega-CRM/) Reason for choosing Exus Financial Suite We were impressed by the presentation given by the Exus consultants. EFS fitted our business perfectly and the company lives and breathes collections and recovery. During the supplier selection process we dived into the functionalities of EFS and there was already a good fit with our current business process. The application is already ready for the future with a solution in the Azure Cloud. From functional, technical and architectural perspective this was the best option for our company. Besides that also from pricing perspective the product is interesting. It offers value for money as far as we're concerned. Review Source Response from EXUS January 29, 2021 Dear Harm, Thank you for your thorough feedback. Our recent advancements in AI now include an intelligent customer segmentation feature. We are more than happy to have a session to show you what is offered. Thank you AN Ahmed N. Head - Colelction and Remedial Banking Used the software for: 1-2 years ### "Exus review" May 5, 2025 5.0 Very helpful sofware, that helps on enhancing follow up with defaulted/ potential defaulted customers in an easy way Pros Applying special startigies / Actions plans as per customer specification Automation of communcations with customers Queues allocations Cons Adding AI tolls to predict the probablity of default. Easy ways to intergate with other systems with APIs Review Source AP Agung P. Retail Portfolio Management Financial Services Used the software for: Less than 6 months ### "Flexibitily EFS Solution" January 31, 2020 4.0 Pros Very flexible solution to solve any collection challenges Cons \- Flexibility solution requires more advance admin user - Admin has to know and remember dependency between menus since it isn't well described in the documentation Review Source Response from EXUS March 5, 2020 Dear Agung, Thank you for taking the time to provide your feedback. EFS is a very flexible solution which allows business administrators take full control of the system's configuration. Our latest version of EFS, v.7, greatly simplifies the operating model and provides an even easier to use strategy designer. We would be more than happy to walk you through this new powerful tool, which substantially eases the business administrator's task, so that you get a feeling of the improvements we have done in this area and share your insights. Our Customer Success team will be contacting you shortly to follow up on this. AS Aristomenis S. Collection Head Oil & Energy Used the software for: 2+ years ### "Capterra review – Aristomenis Simos" July 21, 2022 5.0 Positive experience, having joined my current organization with EFS already implemented, I was able to catch up quickly on the implemented strategies, with the help of EXUS team. All collections processes are in one place and this facilitates the overall monitoring of the activity. Excellent support level for day to day issues and requests for changes. Working on a managed service, we can focus on collections, having the software in place without performance issues. Pros Adapts very smoothly to various markets, while changes in the strategy are made in a controlled and efficient way. Easy to use at all levels, from the end users to the administrator. Ability to perform changes without requiring any IT knowledge. A lot of functionalities that can be implemented to achieve business objectives. Cons While entering our 3rd year on EFS, we are still on the learning curve, need to explore more on the possibilities that EFS can offer us, and streamline our processes so to achieve the best possible results. Reason for choosing Exus Financial Suite Expertise in the market, and the willingness to invest in the development of a new industry (utilities). Flexibility of the solution. Competitive TCO and transparency on the cost structure. Review Source PG Petra G. Collection Analyst Banking Used the software for: 1-2 years ### "Overall Sberbank experience" December 20, 2019 4.0 All collection processes are now in one place, visible to all users (from beginning until the end). Pros Ability to customize, change processes alone, without CR's. All information's are in one place, customer friendly - easy to use it. EXUS and Infosistem team are great support at any part of building this tool and now, after go live, in making changes and adjusting processes to our needs. Cons As we are beginners in using this software, we need to learn, get more time to become familiar with all parts and to understand it more (administrator part - learning how application "think") Review Source Response from EXUS March 5, 2020 Dear Petra, Thank you for providing your feedback, this will help us improve our service. Our latest version of EFS, v.7, greatly simplifies the operating model and provides an even easier to use strategy designer. We would be more than happy to walk you through this new powerful tool, which substantially eases the business administrator's task, so that you get a feeling of the improvements we have done in this area and share your insights. Our Customer Success team will be contacting you shortly to follow up on this. Praweena A. Project Manager Financial Services Used the software for: 1-2 years ### "Easy to adapt, user platform, fast changing support." December 18, 2019 4.0 It serves critical process with desired quality both functional and non-functional. Pros 1\. EXUS company has always listen their customers, adaptive and good support mindset. 2. They continuously improves their software packages. 3. Software; Easy to adapt, user platform, fast changing support. Cons 1\. Lack of Sense of urgency and capabilities of Customer Experience (Production support team). Review Source Response from EXUS March 5, 2020 Dear Praweena, We value your feedback and our Customer Success team will contact you in order to see what steps we need to take to further enhance your experience. Please note that we have already taken steps towards changing our SLA response times and would be more than happy to share them with you. HA Haris A. Data Analyst and Reporting Specialist Oil & Energy Used the software for: 2+ years ### "I have used the software with two different organizations" March 27, 2019 5.0 With EXUS an organization can implement their strategy. This is the most import thing about EXUS. It is so flexible and easy-fast to use that Strategic decisions come to effect immediately. I would highly recomend it. Pros The software is very easy to use and very flexible. There are so many functionalities that you can achive virtually any result you wish. Cons Even though there are some basic reporting feutures, in order to get the full reporting capabilites one has to use also Microstrategy or Power bi together with EXUS Collection & Recovery. Review Source Response from EXUS March 28, 2019 Thank you for your review Hari! We are glad that you find your experience with EXUS Financial Suite so useful and we remain at your disposal to help you get further value out of our software product. SA Samer A. Senior Collection Manager Banking Used the software for: 2+ years ### "EXUS MY KEY FOR SUCCESSS" December 24, 2019 4.0 EXUS helped me apply advanced collection strategy based on risk characteristics and other strategies that caused an increase in collection efficiency and effectiveness ; Pros Easy to Use - ONE SCREEEN is very powerful Cons The Reporting Tool micro strategy I feel its complicated Review Source Response from EXUS March 5, 2020 Dear Samer, Thank you very much for your valuable feedback. Please take note that we have recently upgraded our reporting tool to v7, which offers a plethora of new out of the box dashboards, offers the ability to design list reports with all available fields from EFS and generally simplifies the report creation process. We would be more than happy to walk you through our new version and answer any queries you might have. lA lyzia A. IT Manager Banking Used the software for: Less than 6 months ### "BTPN review " January 29, 2020 5.0 Pros Timeline, Implemented in very aggressive timeline. Scope of work, Full coverage loan products, from retail loan until corporate loan People, Consultancy from Exus's subject matter expert is a plus point to deliver implementation with high quality and aggressive timeline. Cons Hungry hardware resource to get high quality application test ( test storage follows production storage capacity). Most of local country requirements need customization. To maintain high quality deliverables for patches after go live, the users needs to do regression test (user expects to have modular test) Reason for choosing Exus Financial Suite The nearest gap to bank's requirements compared with other products. Review Source Response from EXUS March 13, 2020 Dear Lyzia, thank you very much for your valuable feedback. We always aim to have an efficient UAT process and hence we propose a testing environment as close as possible to the production one, to ensure similar performance under the same load. This way, the UAT team can identify issues that could come from production data that could not be found in a sandbox environment. We also consider as a best practice to perform regression tests to make sure deliverables from the previous phases are not affected. This is a standard process that we advise all our customers to follow. Our support team will contact you to discuss your concerns further and align our efforts in this context. AT Antonios T. Recovery Department Support Officer Banking Used the software for: 2+ years ### "EXUS: A Valuable Partner" January 24, 2020 5.0 Pros Product Flexibility and ease of use Customer Support Readiness to propose alternative solutions - ideas to confront market challenges Cons Nothing. We have an excelent cooperation for more than 5 years Review Source Response from EXUS March 20, 2020 Dear Antoni, Thank you very much for taking the time to provide us with your honest review. We deeply appreciate it and we will ensure to continue our excellent cooperation. JR Jonas R. Project Manager Financial Services Used the software for: Less than 6 months ### "Collection information in one screen" February 26, 2020 5.0 Gives the company possibility to define the strategy and make local configurations. Supports the collection teams by clear overview and priority Pros Easy to use system for the agents. Rich functionality with possibility for quick configurations. Professional and quick implementation. Cons Limited reporting functionality, a modern system like this should have connection to BI solution as standard. Takes some time for administrators to understand how the system works, more standard support tools should be provided. Review Source Response from EXUS March 5, 2020 Dear Jonas, Thank you for taking the time to provide us with your feedback. Our latest version of EFS, v.7, greatly simplifies the operating model and provides an even easier to use strategy designer. We would be more than happy to walk you through this new powerful tool, which substantially eases the business administrator's task, so that you get a feeling of the improvements we have done in this area and share your insights. Our Customer Success team will be contacting you shortly to follow up on this. Please also note that our Debt Collections suite includes EFS Collections Analytics, a specialized MIS, which is offered to our customers as an option. Our Customer Success will contact you to share more information on this tool and its potential value for your organization. IM Imelda M. Project Manager Banking Used the software for: Less than 6 months ### "Deploying Collections Strategy with ease & flexibility" February 10, 2020 4.0 Many previously manual operations are no automated therefore enhance security and improve efficiency Pros Fully parameterized - therefore flexible and easy to devise and change strategies Cons The mobile collections app is yet to catch up on functionalities with the main software Reason for choosing Exus Financial Suite EFS comes with superior functionalities and flexibilities Review Source Response from EXUS March 5, 2020 Dear Imelda, Thank you for your feedback, it is most valuable. We have now populated our EFS Field Collections app roadmap with additional features, as requested by both yourself and other end users. We will follow up on your request with a demonstration of the new features as they become available. Similar Products Featured ## Related categories [Debt Collection](https://www.capterra.com/debt-collection-software/)[Accounts Receivable](https://www.capterra.com/accounts-receivable-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.