Who Uses This Software?

Fishbowl is an ideal solution for manufacturers, wholesale distributors, retailers, government entities and many other types of companies and organizations in a variety of industries.


Average Ratings

424 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $4,395.00/one-time/user
  • Pricing Details
    Discounts available for multi-users purchased.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Fishbowl
  • www.fishbowlinventory.com
  • Founded 2001
  • United States

About Fishbowl

Fishbowl is the #1 business automation platform for QuickBooks. Fishbowl allows small and midsize businesses to stay with the QuickBooks platform for accounting while incorporating advanced inventory features. Multiple locations, part tracking, manufacturing, shipping integration, LIFO/FIFO/Standard accounting methods, landed costs, consignment, and a COMPLETE wireless barcoding system for warehouses. EDI, shopping cart, merchant services--the list goes on.


Fishbowl Features

  • Barcode Scanning
  • Expiration Date Management
  • Purchasing
  • Reorder Management
  • Supply Management
  • Usage Tracking
  • Vendor Management

Fishbowl Reviews Recently Reviewed!


Fantastic product - looking forward to greatly increased results from implementing Fishbowl

Feb 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: Really impressed by how fast our operations team has adapted to this and found ways to integrate our quality program with Fishbowl. Really provides our first integrated look at the business.

Pros: Ease of implementation, ability to integrate quality data, integration with Quickbooks. Fantastic implementation support from John and Chad!

Cons: Light on accounting reports to support analysis of accounting transactions. A bit light on reports flexibility in some sections but.... other sections have fantastic reporting. A bit less fancy excel output would be helpful.

Travis made sure all issues were fixed today!

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Keeps up with inventory and allows us to track our Sales and purchase orders.Outstanding customer service

Great Customer Service, But Iffy For Stores with Many Parts and Sub-Parts

Feb 21, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great Customer Service (via help line), Easy User Interface, Generous Basic Reports, Gets the Basics of Inventory Management Done

Cons: Difficult when the store has thousands of SKUs to manage, some reports aren't as intuitive as they could/should be or able to be adjusted/customized, formatting of exported reports for some do not make sense for Excel use, Integrations are often very "bumpy"

Travis fixed the upgrade issue quickly!

Feb 16, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
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Comments: Happy Friday

Pros: can use layers of builds into one product. helps keep track of incoming and outgoing parts and products.

Cons: it is not easy to navigate to get where you want to go in the system, cannot modify reports as needed

Run--Just Run

Feb 15, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
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Comments: This software has a lot of potential, but it needs someone to polish it and provide better training and implementation.

Pros: It is a fairly straight forward program, once you figure it out. It is figuring out the more challenging real-life problems that will be an issue.

Cons: Don't expect any decent help from fishbowl. They will refer to you their Wiki's that provide only the most rudimentary guidance and no information as to solve the everyday challenges. Using their chat function takes forever, first to get someone and then explain the challenge and most often they aren;t helpful. Their next most popular phrase is a lack of training which they want you to pay for, however, their training is not effective and how they structure the training is not effective. Again everyday usual problems when first starting is very hard to get help on. Also some very basic should be available options are missing.

Overall a product that suits the majority of our needs and is easy to use.

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use and was pretty easy to learn. It seems to integrate pretty well in to quickbooks although I would prefer it keep the item (part) numbers on the QB invoice rather than saying FB_Item.

Cons: I would really like to see an equipment rental feature included. I have asked for this on many occasions as it is a key part of our business. The other feature I would like to see is the implementation of QR codes. Our main supplier uses these and it would be great if we could just scan their qr codes. Last issue is in the reporting of historical stock values, it seems to me that I sometimes get different values when running the same report on different days.

Great system and customer service

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
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Comments: It's an out-of-the-box solution, it might not have all the customized features for specific business.

Pros: Our company has been using Fishbowl for the past 3 years with multiple licenses across various divisions of our organization. With the tremendous growth in sales and orders, we have decided to purchase a 2 on-site training to onboard new employees and to have a professional trainer to guide us in optimizing the use of Fishbowl.

We love Fishbowl!

Feb 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I work with Travis mostly on the Central Support Team. He is always very pleasant and helpful. He is patient and knowledgeable about Fishbowl.

Pros: This product is easy to use and the reporting is very helpful in our business. We plan on improving our internal processes to be able to use more of the Fishbowl features.

Cons: Sometimes we have issues with sales orders that get stuck but hoping this gets better in newer versions.

Integration with Quickbooks quickly & easily

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User friendly and fast response from customer support! I feel much more comfortable using the system now.

Cons: The only challenge I encountered in the integration process was any duplicates found have to be changed & saved in order to complete exporting data to Quickbooks.

Overall: The integration with quickbooks will save alot of time from data entry

Positive. Fishbowl performs its functions efficiently

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The user interface allows new users to become proficient quickly. The ability to incorporate bar codes and product images is helpful. It is a great substitute for the Inventory module of QuickBooks if you need to do a lot of kitting and assemblies as well as calculating landed costs for imports.

Cons: Report writing/modifying is cumbersome. End user is captive to Fishbowl or 3rd party authors. There should be more flexibility akin to Quickbooks for users to add/subtract columns of data as well as filtering by multiple criteria. Most filters are all/everything or just one Customer, Vendor, Part Number, etc. We also had to have custom reports created for some very basic inventory management reports - FB's main purpose. More end user input should have been/should be sought
EDI implementation is possible, but through 3rd party providers and automating order processing is limited.

Overall: It replaced a very old and unreliable product. By integrating with QuickBooks, we greatly expanded the candidate pool for our accounting department. We were able to grow our business with lower growth in staff.

Great, we

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, it is always growing with our company. This software is always evolving. This is our main database. Customer Service has always been great.

Cons: We would love if we could make our own reports and labels with out using ireport. Unless you have knowledge of crystal reports, its not easy. The ability to change how our invoices look and add more information our pick reports from the sales order.

Overall: Stream lining our pick pack and ship process, keeping track of inventory.

Great customer service experience with Lawrence today and all others too.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. Getting to understand Plugins. We update system continually and appreciate how you are always adding and making it more user friendly

Cons: Reporting features could be better. We just loaded plugins for Sales and Sales force so hopefully this will be better soon

Overall: This software allows us to see our inventory by location. We will start working with forecasting and sales force this year

Travis is awesome! He's always very helpful when I have an issue.

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Everyone at Fishbowl are great to work with.

Pros: I find Fishbowl easy to use. It has made purchasing a breeze. Support is always very helpful when I need a bit of help.

Cons: I haven't found any real cons with Fishbowl. My biggest issue was with training over the phone. I would recommend that you have on site training with each purchase of Fishbowl.

Would like in Mfg. Orders to be able to list all components instead going back and forth.

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: How quick it is to complete a sales order. Create a BOM, Mfg. Order.
Receiving purchase orders, creating purchase orders.

Cons: Some times it's very slow to process info. Not able to modify certain reports. Being able to run a report for zero turns by a Vendor instead of by location.

Great experience with the customer support team.

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our favorite part of the software is the reports that are generated. We also like the ability to create custom UOM and conversions.

Cons: Picking module is not as flexible as we would like. We wish we could change the UOM in the picking module.

Works very well

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Travis in support was very helpful on the phone.

Pros: Great interface and a very intuitive organization of features. Things seem to make a lot of sense to new people we train.

Cons: Can be picky about certain things and there's not a great deal of customization in certain areas, but there's ways around that.

Nice customer support today with Jason Boyce

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Jason Boyce did a nice job helping me wit ha mapping issue .

Pros: works nicely with Quickbooks , has all the bells you need to set up parts and bill of material's. Exports easy to quick books once you have the mapping straight

Cons: takes a while for support to call most of the time , price to high to add new users and does not work real new web designers

pretty good system. helps keep track of incoming items, outgoing, returns, stagnant . I like it

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use
helps keep track of all items by the IMEI and vendor/seller
easy to get reports from and add purchasing vs. selling price

Cons: freezes out of no where
requires great attention to details
customer service is not the best out there

Overall: It helps keep track of your items. Whether incoming, outgoing, returning. You know who sold what to whom and when and for how much. That is awesome

I used this program for more than 2 years.

Jan 16, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It really good at keeping tracking of inventory when you have multiple locations . It helps control and keep track the inventory much better than Quick books, It also can create automatically point of order, so that you are never out of stock under normal circumstances.

Cons: It is difficult for accounting department to use the credit of the customer. At first, it is a hassle becasue Fishbowl does not let you cancel a order when it is completed. The last update changes it. Now you can cancel the order if the order is mistakenly placed in or customer cancels it.

Over esy to use

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
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Comments: Over all is a great tool

Pros: Easy to click and work the system. From creating Po's, work order and bill the material. Its pretty simple.

Cons: The reporting should have clicking option to see what we want to see on the report. it doesn't give you that many options since I don't want to see the cost on the report only on hand.

FishBowl - Could be good - Support is bad... real bad

Jan 15, 2018
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: Look elsewhere unless you really are prepared to roll your sleeves up and get dirty with this thing.

Cons: Support is slow and in many cases the techs are not up to speed on their software and do not understand basic database functionality. We paid for the integration and have had many issue with the database. Duplicate record numbers ect. Fishbowl has struggled to solve these problems (that they created during the integration) If you go this route find a good outside consultant and pay them to do get the systsm working properly. (Tarabyte.com) is pretty good. Do not think for a minute that the Fishbowl people can get you up ad running easily. We have fairly simple E-com, shipping though 3PL warehouse. Simple stuff.... but Fishbowl techs really had us screwed up. Outside consultant... spnt some money but the systsm is working

Fulfillment of Miscellaneous Credit Item

Jan 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Travis answered my question and resolved all issues in just a minute. I appreciate his friendly attitude...he didn't treat me like I was a dumb old lady!!!

Pros: I enjoy the steps. Usually, if I have a problem I can have it solved through a Chat. The team at Fishbowl understands that I am working with time constraints and they are quick to answer my call for help!

Cons: Sometimes it isn't flexible. I am not familiar enough with QuickBooks to know how the items in Fishbowl export. I feel there is more detail involved than our business requires.

I love my Dashboard!

Jan 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: I wish I could plug in a customer support ticket CRM. Then I would really be all-in-one!

Pros: I am able to create my Dashboard so I am able to see all aspects of the business that I need to see. With the click of my mouse I can easily get to what I need. This is by far my favorite feature!

Cons: We have experienced a few set backs of a "white screen" and have to contact support. They have helped us every time with this. Fishbowl support is very friendly and supportive. I wish they could sometimes call back faster than they do, but other than that you can rest assured that you will be helped and your problem will be solved.

Very user friendly and very good to manage orders

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1- handling all the sales orders. Very good order control and back orders
2- It connects with UPS, Quickbooks and other software

Cons: 1- can't not apply credit to sales orders.
2- updating. Any update we need to contact support team for some unexpected issue
3- Customer service. We already have to wait over 4 hours for somebody calls us back. A lot of time we need support right away. We cant work without FB

Overall: It controls very well for sales orders

Great Customer Support

Jan 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Having a support contract, FB is able to field many questions and work on solutions for the user. It may take a little bit of time to get a hold of someone but once they are working with you it is nothing short of professional and helpful.

Cons: Little support for anything outside of FB (i.e. 3rd party applications). It's understandable being that most are very unique, but sometimes a little insight can go a long way.

EXTREMELY SATISFIYING EASY TO USE

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Has made day to day inventory management much easier good tracking tools its great to be able to set up the inventory re order points really is simply to figure out and has worked great for our needs

Pros: easy to learn great customer support been a great tool for what our needs are IT IS A VERY SIMPLE SYSTEM TO USE AND UNDERSTAND

Cons: only issue I can say is voiding a receipt after inventory has been moved I wish it was able to void a receipt and make changes instead of having to do a complete credit

Fishbowl has been an excellent addition to our company and has created a new wave of efficiency.

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Highly Customizable and easy to use with built in automation. S/O to P/O functionality is excellent as is the inventory control module.

Overall: Huge Efficiency Gains.

Software defiantly has its pros and cons

Dec 29, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of use between modules is good and access to all parts manufacturing process in one software is a plus.

Cons: The amount of work it takes to edit items in inventory seems excessive. Would also be nice to delete items and not just deactivated.

Impossible to Integrate with

Dec 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Works for inventory management purposes. We are a food manufacturer and this system came recommended.

Cons: No good if you actually need to sell a product. It doesn't integrate with anything properly. We have had tons of problems. If you need to integrate with Shopify, do not use Fishbowl. The plugin was down for over a month after a Shopify update...which means no sales were going into Fishbowl and we couldn't properly manage our inventory. Customer service is prompt but unhelpful. Now that it's finally up and running again, we realized our taxes import as a sales item. They say that importing tax as tax is not a functionality of the plugin. So now we have to go line by line in Quickbooks and take tax out of every sale. Fishbowl, how are you selling an incomplete plugin to people...? If you are going to sell an inventory management software, it has to be able to integrate with other systems successfully.

Incredible software, incredible software trainer! The support staff is the best!

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Being able to have trackability, and the ability to see the processes as they are in route. The ease of use and the user friendly software makes it easy to use.

Overall: My warehouse is now trackable!

Good experience so far

Dec 18, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is simple, easy to use, and has everything a inventory management software should have. This is a good ERP software for a business that is just starting up and getting their resources in order.

Cons: Report features are lacking and Fishbowl's simplicity can come back to bite you. Expect to buy some training for the modules within Fishbowl - some can be confusing.

Overall: Inventory Management, tracking systems, and actualizing our COGS.

Great service experience.

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Support service. The customer support is always timely and the tech team is always pleasant. Great experience overall.

Cons: Mac compatibility is my least favorite aspect about the software. Also this should be a SaaS solution as opposed to desktop.

Fishbowl integrates well with Quickbooks to keep books and inventory

Dec 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that this product works with Quickbooks, which I have used in several settings. I became familiar with the product because of the ability to have both systems work together.

Cons: I have had the same problems with Fishbowl that I had with Quickbooks. Customer service is sometimes not as informed as I expect them to be but overall I have had a positive experience.

Overall: If you're using Quickbooks this product is easy to work with.

Capterra-loader

Overall my experience with Fishbowl has been positive, it has evolved a lot since we started in 2013

Dec 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: From an administrator standpoint it is very easy to implement and maintain. From a end user standpoint it is very easy to train new Fishbowl users, all modules are designed with the end users ease of use in mind. Technical Support personnel are very knowledgeable and usually isolate and fix and issues quickly.

Cons: I wish the reporting side of Fishbowl was more robust, Home Care Industries is a manufacturer they rely heavily on making sure raw materials are on hand or on order to meet customer orders. Having a true MPS or MRP as part of Fishbowl with be a great enhancement.

Perfect for Small Companies

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: With simple tools, FishBowl has been extremely effective in making a simple to use, straightforward solution for many small businesses. The work order fulfillment indicator (red, green, yellow) allows you to see from a glance if you can build a system immediately or if the parts have not come in yet. You can also use Crystal Reports to write your company specific reports.

Cons: FishBowl's forecasting capabilities struggle slightly. There's no real MRP function, which, for an assembly house, can be a critical component. Other than that, this is a great small business solution.

Appaling Customer Service from FishBowl Support

Dec 08, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Generally good basic functionality is provided in most modules. A wide range of reports are provided, most of which are easily configurable.

Cons: Very poor support when problems arise which take an extended period of time to resolve, and often end up with the customer being passed from person to person. Barcode module limitations that were not highlighted when I bought the system

Materials Manager

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: One thing that I am most grateful for is that we chose a software package that is actively being improved... constantly... that is a real plus.

Pros: The company is continuously improving the product. They listen to their customer's suggestions... and also keep abreast of changing ways in which businesses function in our changing world. When they detect 'bugs'... they fix them!

Cons: As with most all software packages... the reports are not the most robust... However, there are 3rd party programmers who partner with Fishbowl. I run our entire business relying on reports that I have designed and then paid the 3rd party programmers to produce... the cost is very reasonable. This isn't really a 'con'... as almost all software has generic reports due to the fact that there is such a diverse user group.

Fishbowl streamlines inventory control and order fulfillment.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Robust
- It has all required features from BOM creation, thru Mfg. / Purchase Orders, to Sales Order fulfillment
- For order management and fulfillment, manual solutions, like Excel, can't really compete with Fishbowl
- Cost-effective
- I have really experienced great technical support from different reps.

Overall: You may need some technical knowledge to implement it yourself; that is really needed for any software like this, that will help you to streamline your whole supply chain. They offer a great after-sales support, but if you think you are not technical enough for the implementation, they also offer a training/implementation package.

Super satisfied with the Support I receive - Yeah Eastern Team!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Fishbowl software allows my company to always be in the know of our inventory position.
It is EASY to learn and easy to use.
This week I am adding 7 more users and having All my "on-the-road" salesmen use FISHBOWL directly. For Sales processing, for Inventory stocking orders, for Creating customers etc... Its that easy to use!!
A big shout out to my EASTERN Support team for the great support through CHAT, and to Jordan Boyce as he currently has been really taking care of my issues for my immediate upgrading of my use with Fishbowl. Adding FISHBOWL HOSTING to my affiliation with FB to secure that my Mobile Salesmen are using a STABLE environment!

Cons: Some REPORTS are not in the nicest format, nor have the best "filters" to navigate.
As well Little features [like spell check in email body templates] are missing, but Fishbowl does often upgrade their platform with new releases which often has these fixes.

We have used Fishbowl for years. We do not integrate it with QB's. Its has its Pros and Cons.

Dec 06, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It has a robust inventory system which works well. The order system is involved a performs well.. that is all I can say even though I am prompted by this section to write more. Seriously? What type of survey system is this?

Cons: F/B causes our server to crash several times a month. This results in lost wages and productivity, as nothing can get processed with F/B in our firm on a daily basis.

Fishbowl Lacks Support

Dec 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We've had Fishbowl for 2 years and have had NOTHING but problems - we are actively switching to a more competent system that offers support, unfortunately these take some time to onboard so we are stuck using Fishbowl until we have that up and running. I would caution ANYONE to not use this system because when something goes wrong (which is very often) they NEVER answer the phone, chat support often can't help and the place you in a queue where sometimes you don't receive a call back for 3-4 days. Stay away!

Pros: Exports to Quickbooks Integrates with UPS Processes payments I don't have anything else positive to say about Fishbowl

Cons: No Support Change Things in Updates that you don't want changed with No Notification Freezes/Locks up constantly Integrations (Magento Cart) often errors for no reason and doesn't import all orders

Fishbowl Good For SMBs Wanting An On-Premises ERP, But Prepare To Outgrow It.

Dec 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fishbowl is relatively easy to use (by nature, ERP systems are complex) and is relatively reliable for companies whose transactions number in the low hundreds per day. Their support is quite effective but may be slower than you like -- if your business is effectively down due to an ERP issue, the last thing you want to get when you call support is voicemail. Unless things have changed in recent (2017) releases, one must update the local client with each system update, and that can be problematic for small shops that do have centralized software management and have restricted local rights on their PCs. They did change from FireDB to MySQL late last year, which improved performance drastically, but the database still requires a lot of optimization, care and feeding in order to get peak performance. Eventually, the company I worked for decided that it had outgrown FBI and migrated to NetSuite.

Cons: * Slow support response
* Relatively slow performance
* Cannot cancel running batch jobs
* They recommend(ed) running Quickbooks and Fishbowl on the same server, which meant an extremely expensive server was required. The alternative was to split the two apps onto different machines and experience super-slow batch updates (some ran hours)

Overall: It provided a decent ERP for the price but is definitely geared to low transaction volumes.

Positive

Nov 30, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Bills of materials is excellent & extensive features & function, ability to expand w plugins and custom options

Cons: I dont like having to set up each client separately, would like to be able to configure one company client and roll that installation configuration out to my user clients

Only positive.

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive. Very good connectivity with Quick Books.

Cons: We have had to purchase a number of custom reports.

Overall: Everyone in the Fishbowl organization has treated me with kindness. I always enjoy speaking with the team.

Capterra-loader

overall good experience and easy to use once you understand the logic.

Nov 29, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Logical progression of activity and inventory movement. System is reliable and like anything else if it is used properly, you can rely on the results for inventory verification, PO status and exporting to QuickBooks.

Cons: the reports feature needs work to better assimilate data as I find the need to get outside help to write reports that I like to see but is nice to see that it assimilates in the system

Overall: Since our business depends on inventory movement of over 4,000 items, it has helped tremendously in time, effort & accuracy.

Perfect WMS to connect with your Quickbooks

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great product for a newer/smaller company looking for a WMS that will connect with your QuickBooks.

Pros: Ease of use, easy setup, great customer support (when available), on-site trainer a big help, lot# and expiration date tracking

Cons: Usually cannot get customer support help on phone right away, will have to leave voicemail. However, can always reach someone to online chat for help.

Great tool at a great price

Nov 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Would love to have someone available to answer my questions when I call and not have to leave a message or send an e-mail. Timing to resolving my problems is key to my happiness!

Pros: Nice well-rounded tool--it does a great job at managing everything from inventory to invoicing to charging our customer. Hard to find a solution that does all of that well and stays within a small business owners budget.

Cons: Quick books integration could be better. The integration itself is seamless which is great, but reading the Fishbowl data in Quickbooks could be better.

FB has abled our business to grow from a home based co. to a 10,000ft fully functioning warehouse

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love that FB is easy to use and easy to teach. It has all the features that our company uses daily. Examples include customer pricing rules, customer "numbers" or customer sku's, Auto PO function, The import/export feature has been a God-send when we need to import products to our website or send information to our customers. The substitute feature is very helpful too. We also really love how we can create custom fields within every module. I really love how the FB team remembers our company when we call and goes above and beyond when we have a hiccup or questions. We can thank FB for some of our company's success. W/o being able to correctly track inventory and use it for daily operations, we wouldn't be operating at the level we are today.

Cons: There aren't things that I like "the least" but there are things I wish FB offered/had that would help our type of business/company. This includes:
1) Since we are a product distributor, we provide a lot of our customers w/ "quotes." FB has the ability to create an "estimate" but no way to store it or look back at it for reference. Pricing rules are essentially only created in our line of operation when a customer begins buying a product. So, we have to create "quotes" on excel sheets and save them on our network folder. So it would be easier if it was all w/in FB. Or if there was a different section from pricing rules that you could make a pricing rule? If that makes sense
2) Wish we could customize reports that are staples of FB w/o paying high dollar. For ex. the packing slip should have a signature line or at least the option to include it. Or there should be options on layouts or what columns to include. Also, we've gotten feedback from customers on how they wish the item # and description where split into different columns.
3) If FB alerted a user if a sales order has been in the system for "x" amount of time. Like a dormant SO in FB
4) Be able to sort the packing slip. Ex. by Item #, customer #, item description, etc.
5) Had a UNSPSC code field. We've found that this is going to be an important code for future web sales.

Overall: Being able to operate above and beyond to what we used to. We can now compete with our competitors

Great customer support

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support is fantastic. The product does what it is supposed to do. The only problems we had are the ones that have been fixed in updates.

Cons: Learn what it does before you decide to use. My employer isn't fan because they don't know what it is.

Very knowledgeable technician

Nov 17, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I think it is a little easier to use than SAP. :)

Pros: The versatility of Fishbowl with other products like Quick Books and it is adaptable for credit card use.

Cons: Fishbowl software takes a bit o time to get used to using it and it has to have exact numbers or capital/small letters.

Amazing customer service when we need it - easy to use

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: They have awesome customer service agent! He is able to help in all the situations I have run across. If he can't figure it out right away, he finds someone that can. Always a pleasure to speak with him and get things corrected.

Pros: Very easy to use, simple yet effective. Easy to learn, great support when needed, excellent customer service.

Cons: If you have an error message while exporting, it is not easy to figure out on your own you must call customer service.

Very Helpful Manufacturing and Inventory Control Software!

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This software has continually gotten better!

Pros: There is unlimited Vendor Part Numbers per part numbers. There is unlimited Bill Of Material Levels. Custom reporting is awesome once learned how to do do them. Service has been excellent!

Cons: Exporting to QuickBooks has had errors at times but the service team has been quick to resolve the issues. Custom reporting requires a lot of learning and more the more difficult a report is but what software does not have a learning curve.

Work with it daily entering orders, and shipping orders

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It lets you pull inventory from multiple warehouses for an order, and commit inventory from each location. Easy sales order entry, easy invoicing.

Cons: You have to purchase every module that you will be needing. If later on you expand and need more functionality, you have to foot out more money.

Overall: Easier order entry

GREAT PEOPLE BEHIND THE PRODUCT

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We included the on-site training it was well worth it! Our trainer was very attentive to our specific needs. It is a great general software, for industry/company specific tasks, we had to get a little creative to make it work for us. But the software was really compatible for most of our processes

Pros: Understanding support team, easy interface, user friendly. All the modules make sense, even for those without an accounting background.

Cons: .

Fishbowl covers it all!

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything is in real time, the basics of fishbowl are very user friendly, lots of useful reports, great support team.

Cons: There is so much the software can do, but its hard to utilize everything it offers. I definitely suggest more training hours or on site options that cost a little less.

Customer rep was VERY smart and efficient!

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is very user friendly. It's easy to figure our way through the system, and incredible helpful when we need to track something.

Max Muscle

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The product integrates everything into one stop inventory location for us.

Pros: Everything was a pro, They did a great job. There isn't anything he didn't and couldn't help us with and we are still in touch. Great training and service.

My experience with Fishbowl is positive.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Fishbowl has very useful inventory tracking features that can be printed out to reports to reduce duplicate record keeping.

Cons: Fishbowl is not very intuitive and on occasion it takes quite a long time to contact the support team.

It's a good software to track inventory and integrate with QuickBooks. Saved a lot of time.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Inventory tracking - lot management, picking and shipping procedure, shipping documents

integration with QuickBooks - avoid double working

Cons: The connection with QuickBooks is not steady enough. The exporting procedure sometimes get stuck and we can do nothing.

Awesome support team!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is easy to learn to use. The customer support team is amazing! I call/e-mail the support team regularly and they are always super prompt at getting back to me. Very friendly and helpful. Chandler is awesome to work with! Thank you!

Cons: Can't edit orders after they've been "fulfilled", glitches pop up every now and then (but the support team is very helpful and always gets the problem fixed quickly!)

I have been using Fishbowl for just over a year now.

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's fairly straight forward to use. The layout is straightforward and easy to navigate around. Lots of help via the wiki pages.

Cons: Can be frustrating when you come across a bug. Some processess could be simplified whilst others could be utilised better (for me it would be the RMA process to make it more integrated with repairs/upgrades etc.)

Reliable functionality except when updates are applied.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Lot tracking, kit assembly, lot traceability, software integration, ease of use, accuracy and quality overall feel

Cons: Often when updates are applied it creates chaos with integration such as UPS, FedEx, QuickBooks. Tech support is good but often comes too late despite paying for upgraded service.

WHAT A NIGHTMARE

Oct 19, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Not much I like I guess appearance of documents is nice i.e. invoices, quotes, purchase orders etc.

Cons: Does not work and is not truly compatible with Quickbooks. Issues are endless does not transfer over invoices only sales receipts, does not transfer over purchase orders. The support is a joke this company is understaffed and it takes you have to leave a message for a 48 hour call back. Also when you do get someone on the phone they never fix all of your issues, since they are in a rush to get on the next phone call. Service is a NIGHTMARE!!!!

The software is so easy to learn and use; I cannot imagine another software as user friendly as FB

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved the simplicity and how the different modules are communicating simultaneously. I appreciate the fact that we were able to continue using QB because that is what we have used till our manufacturing needs began; that alone reduce the cost of implementing a whole new ERP system

Cons: I am used to having some input on how to report data so working with the FB templates was a bit disappointing.

Overall: Less training because our staff learned it quickly; less cost related to a whole new ERP system. Less time training because we are still using QBooks for our non-manufacturing needs.

Demo was Awesome but actual performance awful

Oct 13, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: During sales demo program does everything you need it to but once paid for good luck. training team could learn from sales team. Only integrates with Quickbook if all conditions are perfect. Not reliable to update daily. Waste of money.

Pros: Sales connected with inventory is great. Inventory management window works great. Sales team knows ins and outs of program.

Cons: Integrates with quickbooks when conditions are right. Training team knows less about functionality than sales team. Serial number tracking very cumbersome.

Extremely difficult setup. Customer service almost non existent when you need help.

Oct 12, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Currently I am having trouble thinking of something good to say here. Has been a bad experience for me and the staff.

Cons: Very difficult setup process. No phone support during hours. Be warned do not go past 30 day trial period if you think the software may not work for you. They company is terrible to deal with.

Overall: From our research we believed the software was going to help our company tremendously.

Overall we have had a very good experience with Fishbowl, easy start up and easy to use.

Oct 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use and get started and running...great interface to Quickbooks! We have been able to easily use the FB for our production environment and use it way beyond just for inventory!

Cons: The reporting...the inability to create ad hoc reports without knowing SQL. Reports are very difficult to customize without help from a FB. It is also limited on the scheduling in a manufacturing environment.

Fishbowl is not that easy to set up and they are not available to help.

Oct 05, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It can do most everything we want for little cost - purchasing, work orders, inventory. If set up properly the purchasing function is great, work orders are created - but following work orders can be difficult. Inventory is great/easy.

Cons: If a mistake is made - you cannot back track and it appears to screw up the system some. It is not "intuitive" on how to handle the work orders and looking for help on "wiki" - that does not answer the question many times. You cannot talk to an experienced employee there. I think turn over must be high there - because many times when you do get a live person - i know more then they do about fishbowl.

Overall: accurate inventory , one system for sales orders, purchase orders and work orders

Pretty good.

Sep 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pretty good. Does the job relatively well.

Cons: - The lack of recognition of special characters for SO and PO numbers. It causes problems when running SO to PO margin reports.
- Not being able to reach someone (not even the receptionist) when I call during business hours. Instead, I have to wait for a call back which may only come hours later.

Good software once you know how to use it

Sep 15, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Utilizing the all of the features, reports, and support of this system will help your company grow to be successful. Being able to make groups for customers is extremely helpful especially in the field that I'm in because we have state contracts and different pricing structures for different customers.

Cons: The thing that I like least about this product is that it runs extremely slow. We have about 8-15 users and sometimes it's a painful process. If it was ran on the cloud it would be much more efficient.

Very powerful and informative.

Sep 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It can track all our operations in one source. We can make automated RMA processes and take away the dual system to insure cores are returned.

Overall: Tracking our inventory for faster customer response.

It has been good.

Sep 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use, features, customer support. Detailed handling of WIP. Inventory at multiple locations can be tracked.

Cons: Does not integrate bar code scanning without an add on. It must be available to use easily even with existing bar code scanners that are corded.

saves time and money

Sep 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is a great start-up and small business POS program. It is robust and will allow your company to grow with out paying out for additional software upgrades. The inventory controls, vendor and receiving modules work great together. You don't have any limiitations when creating new part numbers. Custom pricing is easily learned.

Pros: For a wholesale / retail business, this is a feature packed program that handles most day to day operations and is accurate. Being PC / Server based, you don't have lag time or glitches. It's a good solid program. Integration with QBO is seamless... one button updates or create a schedule. Unlike other software companies, the service package is affordable, and the support staff is top notch.

Cons: This program is great for start up and smaller businesses, but the downside is the upfront initial cost. After using Fishbowl Inventory, you will find that the benefits outweight the cost.

Fishbowl is great for our business.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It does mostly everything our business needs. Customer rep is a wonderful support tech and is always willing to help no matter how easy or complicated the issue might be. I've only recently joined this company and started using Fishbowl so I'm still in a learning curve, but Travis has helped me get a grasp of the software and is always very friendly.

Cons: There are a lot of bugs that take up my time during the day to fix. However, support is always there to help.

Easy program to learn

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to learn and mostly user friendly. Fishbowl support is friendly and easy to work with. Any issues they address and correct immediately.

Cons: Several versions have glitches that require lots of communication between us and fishbowl support but they are always able to correct the problem. Our next update should fix those problems.

EXCELLENT

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, Support and implementation team was amazing and overall the program helped improve the efficiency of our operation

Overall: easy to use, simplifies operations, allows for easy operation of a complex inventory system. Extremely user friendly.

General Manager / EVP

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Fishbowl is great. The system significantly improved our efficiency and allowed us to focus on other parts of the business since fishbowl inventory is so easy to use

Pros: Super user friendly, implementation team (Lucas Miller) is amazing and extremely helpful. System easily links with QBS, Fedex, and makes managing a complex system very easy.

The software is easy to use, powerful in its functionality, and even helps out small companies.

Aug 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software streamlines a lot of decision making in terms of what stock is needed when. Even with our system where the majority of parts we have are non-sales items, being able to track a system from start to finish is incredibly helpful.

Cons: Our units involve a lot of custom features, and the software isn't as intuitive for situations like that. We don't carry stock of our final products, just our raw materials, and while the program is able to handle this, it's clearly not designed for that scenario.

Overall: The software has greatly streamlined and centralized our inventory management and purchasing systems.

Fast response from tech's and frequent follow ups if problem is not solved.

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to navigate once user learns software. The Tech's are super helpful if an issue arise. Once Tech spend almost 15 hours in 1 week helping me fix the issue.

Cons: A lot of redundant data entry for time and labor sync. The software is a bit difficult to learn. It takes sometime to learn.

Powerful, but still needs work

Aug 04, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Works with Mac, Qb online, and Amazon FBA. Lots of features. Paid training was comprehensive. Overall it has solved many of our inventory issues.

Cons: I really do want to like the software but some days I am sitting there pulling my hair out. There are little glitches that do not seamlessly integrate all of the different features together. Our poor bookkeeper has had a really difficult time because there are so many discrepancies during the import to QuickBooks online which makes reconciliation a nightmare. Numerous other bugs along the way that requires a support call. The biggest gripe I have is that their support is hit or miss. Sometimes we get a call back within 10 minutes sometimes it's two days. I really thought they had it figured out because they went to a ticketing based system which seemed to improve things. However I'm on day two of waiting on a call back as I write this...

FireLine Cannabis Training

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: We would love to have him out again and have him be our main rep for fishbowl. Thank you for sending him!

Pros: Amon was very nice, knowledgeable, informative. When something didn't work right, he figured it out quickly and was able to complete a lot of things we had not prepared for.

Cons: He was patient with our company which didn't have much of a data base built and helped as much as he could. He was positive and respectful the whole time.

I really enjoy learning and using my Fishbowl Software

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have only been using this software for a few months and have to say that it is easy to learn and very functional. The trainer that trained me and the tech support guys I have talked with are very knowledgeable on the software and a great help.

Pros: I like all the different links that can be used between modules to get to the information I'm looking for easier.

Cons: I wish we could create our own reports when needed. There is some confusion for me with the MO and Picking modules, almost seems to be too much, especially for what we are using it for..

Did not integrate well with QB. Even contained a "bug" that doubled my customers grand totals.

Jul 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Had a lot of advanced features, which, if set up and used correctly, could make a business more organized and proficient.

Cons: Very misleading company that does not have the customers best interest in mind. The software layout is quite difficult to navigate and understand. Claims to integrate well with Quickbooks, but you will constantly find things which are not transferred. They give you a demo bike company system to start out and no instruction on how to start a fresh company or to connect it with quickbooks. We also came across a "bug" in their system which doubled our customers grand totals on sales orders & invoices. Customer service is unwilling to try and make things right. We attempted to get our money back after 45 days and are not being heard. Fishbowl does not care about their customers, after they are past their (hidden) 30 day return policy.

LOVE FISHBOWL!!!

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love this product! I have used several inventory programs before Fishbowl and the others programs do not even come close to what Fishbowl provides and the cost for the other programs were greater than Fishbowl.

Pros: I love the BOM, MO AND THE WAY OUR FINISHED PRODUCT CAN BE TRACK JUST IN CASE OF A RECALL!!!!!!!!!!!

Cons: No Cons!!! I LIKE EVER FEATURE OF FISHBOWL!!! Well....maybe one Con.....I have to have 100 characters in the comment for it to be accepted LOL!

After implementation - Great!

Jun 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer support team. Our rep from the plug-in/integrations team was a HERO. We were having all kinds of issues on our side with IT and he helped trouble shoot and walk us through all the places things could be going wrong until we were able to complete the integration. Highly responsive and committed to our success.

Cons: There are a lot of touch points that can have issues unless you have someone to help you steer through them all, it can be frustrating/time consuming. Once resolved - wonderful solution for inventory management.

Fishbowl is a great software

Jun 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use and friendly UI, Great customer service. Solid Quickbooks link, MYSQL database makes the program run alot better

Cons: Seeing as its not geared to specific industries. We found it complicated to do some of the things we do on a daily baisis. This required us to find our own loopholes to make our operations fit the software

Great software, cheap price

Jun 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very good features and organized well. Great support, has almost everything I need to run my business!

Cons: The main complaint that I have about this product is, the not so much the lack of MRP but the inability for Fishbowl to schedule materials plannings automatically.

Our company has been using FB since Oct 2015 and I am very happy with the product.

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and to train other users. Has many features that make day to day activity easy. I love the chat feature and it was very valuable when I was new to the software to be able to get quick answers.

Cons: It is very frustrating when we have an "urgent" issue that we never know when FB is going to call back after we contact by phone. We play phone tag and sometimes because of this I many not get to talk to someone for several days due to "phone tag."

always have to leave a message

Jun 13, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Old. missing basic features, such as reports, description is made by some one who never used the software, it was made for money making for The company it self, but soon enough you will find out how poor the customer support is. Walk Away

Pros: if you planning in opening a eBay amazon you ok, other than that walk away. there is not much i like about it. not at all it is not made for over 1 mil companies. home user will find if fun to work with

Cons: It is very hard to customize reports, part and product FYI Are not the same F.B is good for shipping but when you need to mix it with your accounting program its lacking, as it is not an accounting program. If you decide to use them make sure not to sign long term contract

The support staff was very helpful and got my problem solved quickly.

Jun 09, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great inventory tracking and keeping orders straight. Your customer service crew is very friendly and explain things in words and actions.

Cons: Not very user friendly. Not easy to find answers to things that I don't understand. Not easy to fix a problem without the help of customer service.

Overall I like fishbowl and I am used to it for the most part.

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The basics were fairly easy to learn. I like how user friendly it is and that if you make a mistake you can always void it to fix it.

Cons: Sometimes there are glitches. Also, it can be overwhelming and sometimes I have to think about what I need to do before I can find it on Fishbowl. Also, I don't like how the parts and products don't sync with each other when you duplicate it.

customer service is not their forte

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I do think that the software is easy to use, but I've never used another inventory system. the system was not designed for food products which we use it for

Cons: The customer support chat is useless. I have never had them be able to fix a problem. they always point you to their phone support. The phone support does not have a live person. you MUST leave a message for them to call you back, which could take between 24-48 hours, which is not always ideal when you have a problem. Once they call you back, they can usually help, but it's just not timely

Overall pleased with Fishbowl

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The use of the dashboard as a quick overview and how modules are linked within sales orders or other modules, makes moving from one module to another easy.

Cons: Learning the program was a challenge but after a few trial and errors I can easily maneuver through the program. Also, I dislike the inability to customize reports ourselves. Paying additional fees to have reports created just to add a signature line on a packing slip is a downfall. Wish it was more user-friendly when it came to report changes.

Overall: Inventory control is our biggest benefit.

FB is easy to use.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I don't use FB a lot, but I would have to say that the thing I like most is It's ability to export to QuickBooks.

Cons: Sometimes it takes too many steps to change an order.

Epic ... stuff of legends ... kind .. genuine interest in helping me ... wanted to understand

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Not much, we have always had a frustrating user experience with getting fishbowl to work as designed

Cons: It doesn't always work, crashes alot, has to have the server restarted a few times a month. Not reliable. Reach support has been the stuff of horror movies. I hate having to wait for a call back and then playing phone tag.

Great - problem was resolved perfectly

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Fishbowl has made us accountable for the inventory counts - not like QuickBooks. Like how it hits QuickBooks.

Cons: I would like to see sales by customer and item reports. Fishbowl may have this - just need to figure it out.

Great potential, absolutely horrible customer service and support.

May 30, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I am incredibly disappointed in the products service and wish I could get my money back, however since it takes weeks for a reply and over a two months to get to the point where I could actually use the software, it was past the period of a refund. They do not care about you, your time, or your business.

Pros: I like the capabilities of the product. It has a lot of great features that could be utilized if you were able to get the proper support and training.

Cons: The set up has taken over two months with absolutely terrible customer service and support. I am still not able to utilize the software in a way that is even workable in my business and I have called, left messages, sent emails and it is not abnormal for it to take weeks for a reply if you even get one. Also it does not have quality sales reports.

Fishbowl review

May 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great customer support, fairly easy to use and learn. The software can accommodate the specific needs of my business which is great!

Cons: Sometimes all the features and capabilities are overkill and over-complicate the situation. Slightly difficult to add customizations.

Our rep was very helpful and nice with our post upgrade issues.

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of training videos and most of the support staff is a joy to work with. I like their support staff a lot.

Cons: We just upgraded and we still have some issues with the FedEx software and few other things. Our rep is great and I'm so grateful for is knowledge and assistance.

Cost Effective Inventory, Order, and Manufacturing software

May 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is great for keeping track of our inventory and our manufacturing processes. We know exactly what can be shipped and it has increased efficiency quite a bit.

Cons: Reporting could use some work, it is a bit clunky. The reports are there but I've found the best way to work with them is to download the .csv and work with it in a spreadsheet. They have services to create custom reports if necessary.

Overall: The biggest benefit was seeing exactly where we needed to be more efficient. We didn't track our vendors well before and now we know exactly how long it takes to get items we've ordered and how long it takes us to manufacture the items and get them back out the door.