Who Uses This Software?

Fishbowl is an ideal solution for manufacturers, wholesale distributors, retailers, government entities and many other types of companies and organizations in a variety of industries.


Average Ratings

463 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $4,395.00/one-time/user
  • Pricing Details
    Discounts available for multi-users purchased.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Fishbowl
  • www.fishbowlinventory.com
  • Founded 2001
  • United States

About Fishbowl

Fishbowl is the #1 business automation platform for QuickBooks. Fishbowl allows small and midsize businesses to stay with the QuickBooks platform for accounting while incorporating advanced inventory features. Multiple locations, part tracking, manufacturing, shipping integration, LIFO/FIFO/Standard accounting methods, landed costs, consignment, and a COMPLETE wireless barcoding system for warehouses. EDI, shopping cart, merchant services--the list goes on.


Fishbowl Features

  • Barcode Scanning
  • Expiration Date Management
  • Purchasing
  • Reorder Management
  • Supply Management
  • Usage Tracking
  • Vendor Management

Fishbowl Reviews Recently Reviewed!


Automating my spreadsheets.

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The amount of automating that Fishbowl will do with lot code tracking, shipping, receiving & inventory will enable me to spend more time looking at big-picture processes.

Cons: There's a lot that goes into building and maintaining the database, aka, it's still work. It could be a little more user friendly with some of the tech-heavy aspects.

Lawrence saved my life and possibly career!

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and smart people to work with. Guided me through the entire process. Filled me in on what the issues were. We're great an managing everything

Cons: Updates sometimes creates breaks in connections to shipstaion and Amazon seller which causes our late shipment order rate to increase which in turn has gotten us suspended from Amazon before which is a huge hassle to get back on

Fishbowl review

May 07, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Good in managing inventory since it gives you figures with regards to the remaining raw mats or wip (work-in process). You can easily use it even as a first timer.

Cons: My concern is the interface itself that it makes me dizzy because too much module are being projected or seen.

Fishbowl inventory management software review

May 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: As a new user of this program, this may look interesting to explore and learn its features. I like how they visually imposed.

Cons: Features might be overwhelmed me. Some certain capabilities are hard to find and also the pricing cost.

While the software is excellent, we've needed training. Our trainer, is such a great person to work with!

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Once you get familiar with how it works, all modules work similarly. Entering data manually is easy, as is importing data.

Cons: The features aren't all documented well enough so we spend a good deal of time asking questions of support.

Does not work for an ecommerce

May 01, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The interface is easy to use and to understand, it has some good features. Since is a local software, it is fast for simple operations.

Cons: It says that it works with Magento, Shopify and others, but it DOES NOT. Fishbowl is a local software, there is no real time updates and it can sync with your store. Customer service is also SUPER slow to reply (usually 2 or 3 days) and they never have an answer. One time Fishbowl was only importing 85% of my online orders and the customer service rep told me "well, 85% is pretty good". Really??

Overall: Not a lot, really.

From the initial contact to the implementation everything went smoothly. Great implementatio support

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The program seems very user friendly and it integrates with our current accounting software QuickBooks.

Cons: Cannot change the look and format of the forms on our own. We will also need to have the design department to help us with placing our company logo.

Capterra-loader

Fishbowl is very easy to use with a lot of handy features and functionality.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love this tool for being very customizable. It has excellent syncing with QuickBooks and its friendly user interface makes it even better.

Cons: Customer Support is a bit slow to respond to issues but apart from that I enjoy using this tool.

Fishbowl is the most powerful inventory system on the market

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fishbowls power comes from its overall potential and what it's capable of and when it is dialed it and can almost run your business for you.

Cons: The main problem with fishbowl is that it can be overwhelming with how much it can do and this can throw some users off.

Overall: When you need to be able to do everything you could possibly think of with an inventory system then fishbowl is a great software.

Customer Support rep Travis was fantastic

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Mostly I am filling this out because Travis, Tech Chat Support, was able to give me resolution on an issue I had been having, and that guy knows his stuff! Courteous and kind, he led me right to the solution, seemingly effortlessly. He is an absolute professional and asset. Please let him know what a great job he is doing.

Pros: It is fairly straight forward and easy to use in general. Navigating around the modules is simple and intuitive.

Cons: Not being able to build my own ad-hoc reports is a big drawback. I'd like to select various data already in the system to report on besides what the preloaded reports are. I'd hate to pay for a custom report that I might want to reformat down the road with more or less data.

Extremely user friendly

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customizable, Very good syncing w QuickBooks, Easy to understand , Friendly UI, Easy to set up. good overall

Cons: Reporting features could be better. but i dont find i am held back on a daily basis. not a major issue

Great Customer Service

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fishbowl is simple to use, in general. And if there is ever anything I don't understand or know how to do, I just send a quick e-mail to support and promptly receive a call.

It is a paragon of best design

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can run both on macintosh and windows. they have an amazing layout with general cleanliness features.

Cons: I was unhappy with with search feature as it was not so sophisticated which is used throughout our manufacturing unit to determine unit values.

Fishbowl was a great choice for our company!

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Overall we are happy with the program

Pros: Fishbowl is easy to use and has good reporting as well. It is easy to find what you are looking for in each module.

Cons: We wish we had the ability to have tiered pricing in Fishbowl. This would be helpful for most of our customers. Also, we would love to see better functionality of the email function.

Only As Good As It's Support

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Appears to be quite robust. There is a substantial amount of functionality to it and allows for interface with QBO.

Cons: Certain functions and needed applications are not easily found. Changes to costs and other areas are not easily accessible.

Easy to use, very intuitive.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It guides you through each step. You can't skip to the next without completing the step you're in. It probably has many more functions than what we're currently using, but as we learn, we are adding to our knowledgebase and making our reporting and daily functions easier.

Cons: Would like to have a ship to address and customer PO # printed on the pick list. We have some vendors with multiple addresses and I have to hand write those things on the pick list as a reference.
On our packing list, our zip code is cut off to just 4 digits.
We use locations for Loans and Gifts and use a TO to move items. In the notes section, we put the details of whom it went to and the person requesting it. When we run a report, those details do not show up, so we have to click on each TO to see the details. This takes time when we are looking for one specific Loan or Gift and where an item went.

Good Addition to QuickBooks

Mar 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I used a license from one of my manufacturing clients. FIshbowl made it easy to find information for transactions that were flagged in QuickBooks for my review. This application seemed to integrate very well and was fairly simple for a new user in myself.

Cons: Pulling some reports was a bit slow and exporting of data to Excel was not in a very useful format (it required some cleaning up for my purposes)

Overall: I used it to pull information for an audit, but I can see that this could help a growing business to manage incoming inventory and where that inventory is eventually used for a product ultimately sold.

Great!

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very easy to Navigate and provides several detailed reports that will be extremely useful company wide. It provides visibility and traceability. I love the dashboard feature so all users can have a quick visual reference of what is happening throughout the business. I'm sure more pros will surface once we go live with the software.

Cons: I can't pinpoint any exact cons yet as we have not gone live. We have some guesses as to where we might meet a couple bottlenecks, such as when we ship partial orders, and the lines are split on a sales order, it may make it look to busy and information may become complicated to interpret. We also aren't sure how it will work with our customer and Vendor blanket PO's to release new qty's added or depleted.

When it comes to inventory management, Fishbowl does the job!

Mar 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Good software to boost your inventory management.

Pros: Fully functional, Fishbowl gives you features you would not find in standard inventory management software. Takes you to another level when it comes to inventory management in quickbooks, I like the order and inventory tracking features. Every transaction can be tracked with detailed reporting. Easy to manage, processing of orders quicker

Cons: Pricing is always a bummer for most people. The pricing range is a bit above average for most small businesses. Better of use for Enterprise companies.

Happiest with value of Fishbowl. Many more features than similarly-priced alternatives.

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Competence of support. I don't think I've ever called in and been able to speak to someone right away (that would be nice) but I always get a call back within an hour. The support techs always fix the issues and always take the time to work through things carefully, regardless of time.

Cons: Frequent hang ups with Quickbooks connection forces us to restart FB server. Overall database slowness for MS Access reporting.

Great Customer Service

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Great customer service from Chandler! Walked through my payroll issues and they were fixed right away.

Cons: Communication between the programs themselves, specifically Fishbowl and Fishbowl Time & Labor need improvement.

Extremely user friendly software

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: it is a very easy user interface for a beginner to understand the basics of the system and navigate without a detail oriented session.

Cons: I have not seen them integrating with the cloud yet, would highly recommend this one and would appreciate the improve the response time.

Interface is extremely easy to interact with and navigate

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Quickbooks integration is OK. Could use more flexibility in product/service/class account mapping but overall it does the job. The software works pretty well about 98% of the time.

Cons: I sometimes feel support or service should be improved in this competetive market. But rest they are all good.

Painless Customer Service

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Upbeat and friendly representative, but still professional My issue was resolved in a timely manner

Cons: Could not talk to a representative when I called. I had to leave a message in the morning and got a call back about 4 hours later.

Capterra-loader

Overwhelming change but slowly learning the workflow

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Customizable, Very good syncing w QuickBooks, Easy to understand the workflow, Friendly UI, Easy to set up (clients)

Cons: Serial number tracking is finicky and has some bugs as well as create auto PO features also has some quirks

Works... Sometimes

Mar 09, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Avoid, it's so bad, new bugs every release and support is unresponsive.

Pros: Easier to use than some of the competition. That's about it. Offers lots of integrations, but they only sorta work.

Cons: Customer support is very slow to respond to issues, we have had an issue for six months now without resolve. Seems like there is no testing on releases at all. This is so much of a headache that if you plan on using this people take into consideration that you'll need a part time employee dedicated to resolving issues.

Powerful Tool

Mar 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This software really delivers for the very specific needs of Manufacturing. Tracking lot codes, FIFO, etc.

Cons: I wish I would have talked to a rep for a demo walk-through. It takes time to get your information put in, which would be with any software though.

As always, they are good about resolving the issues in a system as complicated as an ERP tends to be

Mar 07, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use and cost effective. For the $, hard to beat. While there may be most elaborate systems out there, FB provides great ease of use and their support team, especially Travis give great support when the inevitable problem rears it's ugly head.

This software is very easy to use but features and functionality should be updated.

Mar 07, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: What I like the most about this software is the userfriendly interface. It is very easy to learn and to use daily.

Cons: I think this software is getting old and needs few updates. The interface would need some improve to be more competitive than new ERP system.

Overall: For a new employee, this super userfriendly software is ideal!

Suits our needs and is easy to use!

Mar 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: This software it's easy to use and easy to learn. I use the reports a lot and are very helpful for our business.

Cons: What I like the least about Fishbowl is the look and feel from this tool. It looks a little bit old to me.

This has been the best change in our inventory system! Implementation Spec. are awesome!

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to manage inventory, WIP, build items etc.

We love our implementation specialist! He was so easy to talk with, was available when I had questions even if it wasn't a scheduled time he always was able to help us out in a timely manner. He made the implementation process much easier!

Overall: Easy tracking of our product and inventory count, management of building etc. much easier to build and rebuild/ rework items.

It's a new way of thinking about our inventory but it's been a huge benefit! There is an obvious learning curve with any new product but the value has far exceed the time to "learn" something new!

Very tough start, but once up and running, seems much more friendly.

Mar 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Search function is amazing! Really like Fishbowl for the most part. Ordering, inventory tracking, automatic updating, etc.

Cons: 1) Can't look at a part and see how many times it was ordered easily. Have to go in and out of the purchase orders. Would like to look at a part, see how often it was ordered and from whom, how many were ordered and how much we paid in a simple list form. Right now I only see the PO/Vendor without any of the important details like quantity ordered and cost.
2) I also think the Revision for an item should follow the part. It does not. There is a revision field that shows up on the purchase order, but doesn't print anywhere AND is not the same field from the Part Detail screen. In a manufacturing environment the revision for any given part should follow the part around the database, including onto purchase orders so the vendor knows what to fabricate. Right now I have to manually enter the revision on the vendor screen. The revision from the Part Detail screen should automatically populate on the Vendor screen for said part so that when the item is ordered, it appears on the purchase order .
3) I find the documentation sometimes lacking detail.
4) I'd also like to be able to create custom reports myself and without turning back the hands of time and forcing Java to use an old revision (required for iReport). A report creation function in Fishbowl would be awesome! Even my archaic old Parts & Vendors software allowed me to do create custom reports.

Capterra-loader

So far so good! We are not live yet but but are excited about what looks to be an excellent product

Mar 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The seamless movement of our inventory from sales order to picking to shipping is what we are most excited about and looking forward to.

Cons: Getting up and running is quite an undertaking but our Fishbowl rep has been very helpful. Lots of work on the front end, makes for good results in the end.

Data base export issue

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Thanks for your help

Pros: Travis worked diligently to solve the problem. He seemed very knowledgeable of the product, but was not afraid to get help when he needed it.

Bad software and bad company

Mar 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Just stay away from it and thank me later. We lost 20K USD over this decision. It just sounds good. If you need it integrat d with anything just walk away.

Pros: -It seemed cheap compared to what they promised. - They tried to help, but the software was just not designed to support ecommerce.

Cons: - response rate to customer service issues or system issues is minimum 2-3 days to get a response. By that time your business is messed up. - sales reps do and say anything to sell you but don't talk to you after so there is an interest in just getting their commission. - software claims to be Magento compatible, but it is not. - every update broke the system with my ltiple new bugs. -every time we fixed a bug a new one came up. - they want you to pay for the simplest of features to be customized. If you didn't identify all incompatibilities with the sales rep before hand, it will cost you double easily. - we ended up just scrapping the software after 9-12 months of integration efforts with 2 inhouse personell. - WE ended up getting a consultant that within two days concluded that the software is incompatible.

Connects well with Quickbooks

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Fishbowl helps us connecting with our quickbooks account to manage the data. Manufacturing jobs can be well inside fishbowl application. Easy to use interface let us manage the various operations. Helps with connecting 3rd party software.

The whole experience has been good

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tracking of inventory, reporting, Wiki help, Exporting information to Quickbooks, ability to integrate with our ecommerce site.

Fantastic product - looking forward to greatly increased results from implementing Fishbowl

Feb 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Really impressed by how fast our operations team has adapted to this and found ways to integrate our quality program with Fishbowl. Really provides our first integrated look at the business.

Pros: Ease of implementation, ability to integrate quality data, integration with Quickbooks. Fantastic implementation support from John and Chad!

Cons: Light on accounting reports to support analysis of accounting transactions. A bit light on reports flexibility in some sections but.... other sections have fantastic reporting. A bit less fancy excel output would be helpful.

Travis made sure all issues were fixed today!

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Keeps up with inventory and allows us to track our Sales and purchase orders.Outstanding customer service

Great Customer Service, But Iffy For Stores with Many Parts and Sub-Parts

Feb 21, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Great Customer Service (via help line), Easy User Interface, Generous Basic Reports, Gets the Basics of Inventory Management Done

Cons: Difficult when the store has thousands of SKUs to manage, some reports aren't as intuitive as they could/should be or able to be adjusted/customized, formatting of exported reports for some do not make sense for Excel use, Integrations are often very "bumpy"

Travis fixed the upgrade issue quickly!

Feb 16, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Happy Friday

Pros: can use layers of builds into one product. helps keep track of incoming and outgoing parts and products.

Cons: it is not easy to navigate to get where you want to go in the system, cannot modify reports as needed

Run--Just Run

Feb 15, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: This software has a lot of potential, but it needs someone to polish it and provide better training and implementation.

Pros: It is a fairly straight forward program, once you figure it out. It is figuring out the more challenging real-life problems that will be an issue.

Cons: Don't expect any decent help from fishbowl. They will refer to you their Wiki's that provide only the most rudimentary guidance and no information as to solve the everyday challenges. Using their chat function takes forever, first to get someone and then explain the challenge and most often they aren;t helpful. Their next most popular phrase is a lack of training which they want you to pay for, however, their training is not effective and how they structure the training is not effective. Again everyday usual problems when first starting is very hard to get help on. Also some very basic should be available options are missing.

Overall a product that suits the majority of our needs and is easy to use.

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use and was pretty easy to learn. It seems to integrate pretty well in to quickbooks although I would prefer it keep the item (part) numbers on the QB invoice rather than saying FB_Item.

Cons: I would really like to see an equipment rental feature included. I have asked for this on many occasions as it is a key part of our business. The other feature I would like to see is the implementation of QR codes. Our main supplier uses these and it would be great if we could just scan their qr codes. Last issue is in the reporting of historical stock values, it seems to me that I sometimes get different values when running the same report on different days.

Great system and customer service

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: It's an out-of-the-box solution, it might not have all the customized features for specific business.

Pros: Our company has been using Fishbowl for the past 3 years with multiple licenses across various divisions of our organization. With the tremendous growth in sales and orders, we have decided to purchase a 2 on-site training to onboard new employees and to have a professional trainer to guide us in optimizing the use of Fishbowl.

Integration with Quickbooks quickly & easily

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly and fast response from customer support! I feel much more comfortable using the system now.

Cons: The only challenge I encountered in the integration process was any duplicates found have to be changed & saved in order to complete exporting data to Quickbooks.

Overall: The integration with quickbooks will save alot of time from data entry

Positive. Fishbowl performs its functions efficiently

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The user interface allows new users to become proficient quickly. The ability to incorporate bar codes and product images is helpful. It is a great substitute for the Inventory module of QuickBooks if you need to do a lot of kitting and assemblies as well as calculating landed costs for imports.

Cons: Report writing/modifying is cumbersome. End user is captive to Fishbowl or 3rd party authors. There should be more flexibility akin to Quickbooks for users to add/subtract columns of data as well as filtering by multiple criteria. Most filters are all/everything or just one Customer, Vendor, Part Number, etc. We also had to have custom reports created for some very basic inventory management reports - FB's main purpose. More end user input should have been/should be sought
EDI implementation is possible, but through 3rd party providers and automating order processing is limited.

Overall: It replaced a very old and unreliable product. By integrating with QuickBooks, we greatly expanded the candidate pool for our accounting department. We were able to grow our business with lower growth in staff.

Great, we

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, it is always growing with our company. This software is always evolving. This is our main database. Customer Service has always been great.

Cons: We would love if we could make our own reports and labels with out using ireport. Unless you have knowledge of crystal reports, its not easy. The ability to change how our invoices look and add more information our pick reports from the sales order.

Overall: Stream lining our pick pack and ship process, keeping track of inventory.

Great customer service experience with Lawrence today and all others too.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Getting to understand Plugins. We update system continually and appreciate how you are always adding and making it more user friendly

Cons: Reporting features could be better. We just loaded plugins for Sales and Sales force so hopefully this will be better soon

Overall: This software allows us to see our inventory by location. We will start working with forecasting and sales force this year

Travis is awesome! He's always very helpful when I have an issue.

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Everyone at Fishbowl are great to work with.

Pros: I find Fishbowl easy to use. It has made purchasing a breeze. Support is always very helpful when I need a bit of help.

Cons: I haven't found any real cons with Fishbowl. My biggest issue was with training over the phone. I would recommend that you have on site training with each purchase of Fishbowl.

Would like in Mfg. Orders to be able to list all components instead going back and forth.

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: How quick it is to complete a sales order. Create a BOM, Mfg. Order.
Receiving purchase orders, creating purchase orders.

Cons: Some times it's very slow to process info. Not able to modify certain reports. Being able to run a report for zero turns by a Vendor instead of by location.

Great experience with the customer support team.

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Our favorite part of the software is the reports that are generated. We also like the ability to create custom UOM and conversions.

Cons: Picking module is not as flexible as we would like. We wish we could change the UOM in the picking module.

Works very well

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Travis in support was very helpful on the phone.

Pros: Great interface and a very intuitive organization of features. Things seem to make a lot of sense to new people we train.

Cons: Can be picky about certain things and there's not a great deal of customization in certain areas, but there's ways around that.

Nice customer support today with Jason Boyce

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Jason Boyce did a nice job helping me wit ha mapping issue .

Pros: works nicely with Quickbooks , has all the bells you need to set up parts and bill of material's. Exports easy to quick books once you have the mapping straight

Cons: takes a while for support to call most of the time , price to high to add new users and does not work real new web designers

pretty good system. helps keep track of incoming items, outgoing, returns, stagnant . I like it

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: easy to use
helps keep track of all items by the IMEI and vendor/seller
easy to get reports from and add purchasing vs. selling price

Cons: freezes out of no where
requires great attention to details
customer service is not the best out there

Overall: It helps keep track of your items. Whether incoming, outgoing, returning. You know who sold what to whom and when and for how much. That is awesome

I used this program for more than 2 years.

Jan 16, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It really good at keeping tracking of inventory when you have multiple locations . It helps control and keep track the inventory much better than Quick books, It also can create automatically point of order, so that you are never out of stock under normal circumstances.

Cons: It is difficult for accounting department to use the credit of the customer. At first, it is a hassle becasue Fishbowl does not let you cancel a order when it is completed. The last update changes it. Now you can cancel the order if the order is mistakenly placed in or customer cancels it.

Over esy to use

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Over all is a great tool

Pros: Easy to click and work the system. From creating Po's, work order and bill the material. Its pretty simple.

Cons: The reporting should have clicking option to see what we want to see on the report. it doesn't give you that many options since I don't want to see the cost on the report only on hand.

FishBowl - Could be good - Support is bad... real bad

Jan 15, 2018
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: Look elsewhere unless you really are prepared to roll your sleeves up and get dirty with this thing.

Cons: Support is slow and in many cases the techs are not up to speed on their software and do not understand basic database functionality. We paid for the integration and have had many issue with the database. Duplicate record numbers ect. Fishbowl has struggled to solve these problems (that they created during the integration) If you go this route find a good outside consultant and pay them to do get the systsm working properly. (Tarabyte.com) is pretty good. Do not think for a minute that the Fishbowl people can get you up ad running easily. We have fairly simple E-com, shipping though 3PL warehouse. Simple stuff.... but Fishbowl techs really had us screwed up. Outside consultant... spnt some money but the systsm is working

Fulfillment of Miscellaneous Credit Item

Jan 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Travis answered my question and resolved all issues in just a minute. I appreciate his friendly attitude...he didn't treat me like I was a dumb old lady!!!

Pros: I enjoy the steps. Usually, if I have a problem I can have it solved through a Chat. The team at Fishbowl understands that I am working with time constraints and they are quick to answer my call for help!

Cons: Sometimes it isn't flexible. I am not familiar enough with QuickBooks to know how the items in Fishbowl export. I feel there is more detail involved than our business requires.

I love my Dashboard!

Jan 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I wish I could plug in a customer support ticket CRM. Then I would really be all-in-one!

Pros: I am able to create my Dashboard so I am able to see all aspects of the business that I need to see. With the click of my mouse I can easily get to what I need. This is by far my favorite feature!

Cons: We have experienced a few set backs of a "white screen" and have to contact support. They have helped us every time with this. Fishbowl support is very friendly and supportive. I wish they could sometimes call back faster than they do, but other than that you can rest assured that you will be helped and your problem will be solved.

Very user friendly and very good to manage orders

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: 1- handling all the sales orders. Very good order control and back orders
2- It connects with UPS, Quickbooks and other software

Cons: 1- can't not apply credit to sales orders.
2- updating. Any update we need to contact support team for some unexpected issue
3- Customer service. We already have to wait over 4 hours for somebody calls us back. A lot of time we need support right away. We cant work without FB

Overall: It controls very well for sales orders

Great Customer Support

Jan 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Having a support contract, FB is able to field many questions and work on solutions for the user. It may take a little bit of time to get a hold of someone but once they are working with you it is nothing short of professional and helpful.

Cons: Little support for anything outside of FB (i.e. 3rd party applications). It's understandable being that most are very unique, but sometimes a little insight can go a long way.

EXTREMELY SATISFIYING EASY TO USE

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Has made day to day inventory management much easier good tracking tools its great to be able to set up the inventory re order points really is simply to figure out and has worked great for our needs

Pros: easy to learn great customer support been a great tool for what our needs are IT IS A VERY SIMPLE SYSTEM TO USE AND UNDERSTAND

Cons: only issue I can say is voiding a receipt after inventory has been moved I wish it was able to void a receipt and make changes instead of having to do a complete credit

Fishbowl has been an excellent addition to our company and has created a new wave of efficiency.

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Highly Customizable and easy to use with built in automation. S/O to P/O functionality is excellent as is the inventory control module.

Overall: Huge Efficiency Gains.

Software defiantly has its pros and cons

Dec 29, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of use between modules is good and access to all parts manufacturing process in one software is a plus.

Cons: The amount of work it takes to edit items in inventory seems excessive. Would also be nice to delete items and not just deactivated.

Impossible to Integrate with

Dec 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Works for inventory management purposes. We are a food manufacturer and this system came recommended.

Cons: No good if you actually need to sell a product. It doesn't integrate with anything properly. We have had tons of problems. If you need to integrate with Shopify, do not use Fishbowl. The plugin was down for over a month after a Shopify update...which means no sales were going into Fishbowl and we couldn't properly manage our inventory. Customer service is prompt but unhelpful. Now that it's finally up and running again, we realized our taxes import as a sales item. They say that importing tax as tax is not a functionality of the plugin. So now we have to go line by line in Quickbooks and take tax out of every sale. Fishbowl, how are you selling an incomplete plugin to people...? If you are going to sell an inventory management software, it has to be able to integrate with other systems successfully.

Incredible software, incredible software trainer! The support staff is the best!

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Being able to have trackability, and the ability to see the processes as they are in route. The ease of use and the user friendly software makes it easy to use.

Overall: My warehouse is now trackable!

Good experience so far

Dec 18, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is simple, easy to use, and has everything a inventory management software should have. This is a good ERP software for a business that is just starting up and getting their resources in order.

Cons: Report features are lacking and Fishbowl's simplicity can come back to bite you. Expect to buy some training for the modules within Fishbowl - some can be confusing.

Overall: Inventory Management, tracking systems, and actualizing our COGS.

Great service experience.

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Support service. The customer support is always timely and the tech team is always pleasant. Great experience overall.

Cons: Mac compatibility is my least favorite aspect about the software. Also this should be a SaaS solution as opposed to desktop.

Fishbowl integrates well with Quickbooks to keep books and inventory

Dec 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that this product works with Quickbooks, which I have used in several settings. I became familiar with the product because of the ability to have both systems work together.

Cons: I have had the same problems with Fishbowl that I had with Quickbooks. Customer service is sometimes not as informed as I expect them to be but overall I have had a positive experience.

Overall: If you're using Quickbooks this product is easy to work with.

Powerful software with high learning curve

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Able to handle large amounts of inventory items and track assembled products.

Cons: Many steps in different modules. The return and/or repair of products actually takes less time than navigating through all the steps and modules of the software.

Capterra-loader

Overall my experience with Fishbowl has been positive, it has evolved a lot since we started in 2013

Dec 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: From an administrator standpoint it is very easy to implement and maintain. From a end user standpoint it is very easy to train new Fishbowl users, all modules are designed with the end users ease of use in mind. Technical Support personnel are very knowledgeable and usually isolate and fix and issues quickly.

Cons: I wish the reporting side of Fishbowl was more robust, Home Care Industries is a manufacturer they rely heavily on making sure raw materials are on hand or on order to meet customer orders. Having a true MPS or MRP as part of Fishbowl with be a great enhancement.

Perfect for Small Companies

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: With simple tools, FishBowl has been extremely effective in making a simple to use, straightforward solution for many small businesses. The work order fulfillment indicator (red, green, yellow) allows you to see from a glance if you can build a system immediately or if the parts have not come in yet. You can also use Crystal Reports to write your company specific reports.

Cons: FishBowl's forecasting capabilities struggle slightly. There's no real MRP function, which, for an assembly house, can be a critical component. Other than that, this is a great small business solution.

Appaling Customer Service from FishBowl Support

Dec 08, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Generally good basic functionality is provided in most modules. A wide range of reports are provided, most of which are easily configurable.

Cons: Very poor support when problems arise which take an extended period of time to resolve, and often end up with the customer being passed from person to person. Barcode module limitations that were not highlighted when I bought the system

Materials Manager

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: One thing that I am most grateful for is that we chose a software package that is actively being improved... constantly... that is a real plus.

Pros: The company is continuously improving the product. They listen to their customer's suggestions... and also keep abreast of changing ways in which businesses function in our changing world. When they detect 'bugs'... they fix them!

Cons: As with most all software packages... the reports are not the most robust... However, there are 3rd party programmers who partner with Fishbowl. I run our entire business relying on reports that I have designed and then paid the 3rd party programmers to produce... the cost is very reasonable. This isn't really a 'con'... as almost all software has generic reports due to the fact that there is such a diverse user group.

Fishbowl streamlines inventory control and order fulfillment.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Robust
- It has all required features from BOM creation, thru Mfg. / Purchase Orders, to Sales Order fulfillment
- For order management and fulfillment, manual solutions, like Excel, can't really compete with Fishbowl
- Cost-effective
- I have really experienced great technical support from different reps.

Overall: You may need some technical knowledge to implement it yourself; that is really needed for any software like this, that will help you to streamline your whole supply chain. They offer a great after-sales support, but if you think you are not technical enough for the implementation, they also offer a training/implementation package.

Super satisfied with the Support I receive - Yeah Eastern Team!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Fishbowl software allows my company to always be in the know of our inventory position.
It is EASY to learn and easy to use.
This week I am adding 7 more users and having All my "on-the-road" salesmen use FISHBOWL directly. For Sales processing, for Inventory stocking orders, for Creating customers etc... Its that easy to use!!
A big shout out to my EASTERN Support team for the great support through CHAT, and to Jordan Boyce as he currently has been really taking care of my issues for my immediate upgrading of my use with Fishbowl. Adding FISHBOWL HOSTING to my affiliation with FB to secure that my Mobile Salesmen are using a STABLE environment!

Cons: Some REPORTS are not in the nicest format, nor have the best "filters" to navigate.
As well Little features [like spell check in email body templates] are missing, but Fishbowl does often upgrade their platform with new releases which often has these fixes.

We have used Fishbowl for years. We do not integrate it with QB's. Its has its Pros and Cons.

Dec 06, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: It has a robust inventory system which works well. The order system is involved a performs well.. that is all I can say even though I am prompted by this section to write more. Seriously? What type of survey system is this?

Cons: F/B causes our server to crash several times a month. This results in lost wages and productivity, as nothing can get processed with F/B in our firm on a daily basis.

Fishbowl Lacks Support

Dec 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We've had Fishbowl for 2 years and have had NOTHING but problems - we are actively switching to a more competent system that offers support, unfortunately these take some time to onboard so we are stuck using Fishbowl until we have that up and running. I would caution ANYONE to not use this system because when something goes wrong (which is very often) they NEVER answer the phone, chat support often can't help and the place you in a queue where sometimes you don't receive a call back for 3-4 days. Stay away!

Pros: Exports to Quickbooks Integrates with UPS Processes payments I don't have anything else positive to say about Fishbowl

Cons: No Support Change Things in Updates that you don't want changed with No Notification Freezes/Locks up constantly Integrations (Magento Cart) often errors for no reason and doesn't import all orders

Fishbowl Good For SMBs Wanting An On-Premises ERP, But Prepare To Outgrow It.

Dec 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Fishbowl is relatively easy to use (by nature, ERP systems are complex) and is relatively reliable for companies whose transactions number in the low hundreds per day. Their support is quite effective but may be slower than you like -- if your business is effectively down due to an ERP issue, the last thing you want to get when you call support is voicemail. Unless things have changed in recent (2017) releases, one must update the local client with each system update, and that can be problematic for small shops that do have centralized software management and have restricted local rights on their PCs. They did change from FireDB to MySQL late last year, which improved performance drastically, but the database still requires a lot of optimization, care and feeding in order to get peak performance. Eventually, the company I worked for decided that it had outgrown FBI and migrated to NetSuite.

Cons: * Slow support response
* Relatively slow performance
* Cannot cancel running batch jobs
* They recommend(ed) running Quickbooks and Fishbowl on the same server, which meant an extremely expensive server was required. The alternative was to split the two apps onto different machines and experience super-slow batch updates (some ran hours)

Overall: It provided a decent ERP for the price but is definitely geared to low transaction volumes.

Positive

Nov 30, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Bills of materials is excellent & extensive features & function, ability to expand w plugins and custom options

Cons: I dont like having to set up each client separately, would like to be able to configure one company client and roll that installation configuration out to my user clients

Only positive.

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Intuitive. Very good connectivity with Quick Books.

Cons: We have had to purchase a number of custom reports.

Overall: Everyone in the Fishbowl organization has treated me with kindness. I always enjoy speaking with the team.

Capterra-loader

overall good experience and easy to use once you understand the logic.

Nov 29, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Logical progression of activity and inventory movement. System is reliable and like anything else if it is used properly, you can rely on the results for inventory verification, PO status and exporting to QuickBooks.

Cons: the reports feature needs work to better assimilate data as I find the need to get outside help to write reports that I like to see but is nice to see that it assimilates in the system

Overall: Since our business depends on inventory movement of over 4,000 items, it has helped tremendously in time, effort & accuracy.

Perfect WMS to connect with your Quickbooks

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Great product for a newer/smaller company looking for a WMS that will connect with your QuickBooks.

Pros: Ease of use, easy setup, great customer support (when available), on-site trainer a big help, lot# and expiration date tracking

Cons: Usually cannot get customer support help on phone right away, will have to leave voicemail. However, can always reach someone to online chat for help.

Great tool at a great price

Nov 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Would love to have someone available to answer my questions when I call and not have to leave a message or send an e-mail. Timing to resolving my problems is key to my happiness!

Pros: Nice well-rounded tool--it does a great job at managing everything from inventory to invoicing to charging our customer. Hard to find a solution that does all of that well and stays within a small business owners budget.

Cons: Quick books integration could be better. The integration itself is seamless which is great, but reading the Fishbowl data in Quickbooks could be better.

FB has abled our business to grow from a home based co. to a 10,000ft fully functioning warehouse

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I absolutely love that FB is easy to use and easy to teach. It has all the features that our company uses daily. Examples include customer pricing rules, customer "numbers" or customer sku's, Auto PO function, The import/export feature has been a God-send when we need to import products to our website or send information to our customers. The substitute feature is very helpful too. We also really love how we can create custom fields within every module. I really love how the FB team remembers our company when we call and goes above and beyond when we have a hiccup or questions. We can thank FB for some of our company's success. W/o being able to correctly track inventory and use it for daily operations, we wouldn't be operating at the level we are today.

Cons: There aren't things that I like "the least" but there are things I wish FB offered/had that would help our type of business/company. This includes:
1) Since we are a product distributor, we provide a lot of our customers w/ "quotes." FB has the ability to create an "estimate" but no way to store it or look back at it for reference. Pricing rules are essentially only created in our line of operation when a customer begins buying a product. So, we have to create "quotes" on excel sheets and save them on our network folder. So it would be easier if it was all w/in FB. Or if there was a different section from pricing rules that you could make a pricing rule? If that makes sense
2) Wish we could customize reports that are staples of FB w/o paying high dollar. For ex. the packing slip should have a signature line or at least the option to include it. Or there should be options on layouts or what columns to include. Also, we've gotten feedback from customers on how they wish the item # and description where split into different columns.
3) If FB alerted a user if a sales order has been in the system for "x" amount of time. Like a dormant SO in FB
4) Be able to sort the packing slip. Ex. by Item #, customer #, item description, etc.
5) Had a UNSPSC code field. We've found that this is going to be an important code for future web sales.

Overall: Being able to operate above and beyond to what we used to. We can now compete with our competitors

Great customer support

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The support is fantastic. The product does what it is supposed to do. The only problems we had are the ones that have been fixed in updates.

Cons: Learn what it does before you decide to use. My employer isn't fan because they don't know what it is.

Very knowledgeable technician

Nov 17, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I think it is a little easier to use than SAP. :)

Pros: The versatility of Fishbowl with other products like Quick Books and it is adaptable for credit card use.

Cons: Fishbowl software takes a bit o time to get used to using it and it has to have exact numbers or capital/small letters.

Amazing customer service when we need it - easy to use

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: They have awesome customer service agent! He is able to help in all the situations I have run across. If he can't figure it out right away, he finds someone that can. Always a pleasure to speak with him and get things corrected.

Pros: Very easy to use, simple yet effective. Easy to learn, great support when needed, excellent customer service.

Cons: If you have an error message while exporting, it is not easy to figure out on your own you must call customer service.

Very Helpful Manufacturing and Inventory Control Software!

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: This software has continually gotten better!

Pros: There is unlimited Vendor Part Numbers per part numbers. There is unlimited Bill Of Material Levels. Custom reporting is awesome once learned how to do do them. Service has been excellent!

Cons: Exporting to QuickBooks has had errors at times but the service team has been quick to resolve the issues. Custom reporting requires a lot of learning and more the more difficult a report is but what software does not have a learning curve.

Work with it daily entering orders, and shipping orders

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It lets you pull inventory from multiple warehouses for an order, and commit inventory from each location. Easy sales order entry, easy invoicing.

Cons: You have to purchase every module that you will be needing. If later on you expand and need more functionality, you have to foot out more money.

Overall: Easier order entry

GREAT PEOPLE BEHIND THE PRODUCT

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We included the on-site training it was well worth it! Our trainer was very attentive to our specific needs. It is a great general software, for industry/company specific tasks, we had to get a little creative to make it work for us. But the software was really compatible for most of our processes

Pros: Understanding support team, easy interface, user friendly. All the modules make sense, even for those without an accounting background.

Cons: .

Fishbowl covers it all!

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Everything is in real time, the basics of fishbowl are very user friendly, lots of useful reports, great support team.

Cons: There is so much the software can do, but its hard to utilize everything it offers. I definitely suggest more training hours or on site options that cost a little less.

Customer rep was VERY smart and efficient!

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is very user friendly. It's easy to figure our way through the system, and incredible helpful when we need to track something.

Max Muscle

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The product integrates everything into one stop inventory location for us.

Pros: Everything was a pro, They did a great job. There isn't anything he didn't and couldn't help us with and we are still in touch. Great training and service.

My experience with Fishbowl is positive.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Fishbowl has very useful inventory tracking features that can be printed out to reports to reduce duplicate record keeping.

Cons: Fishbowl is not very intuitive and on occasion it takes quite a long time to contact the support team.

It's a good software to track inventory and integrate with QuickBooks. Saved a lot of time.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Inventory tracking - lot management, picking and shipping procedure, shipping documents

integration with QuickBooks - avoid double working

Cons: The connection with QuickBooks is not steady enough. The exporting procedure sometimes get stuck and we can do nothing.

Awesome support team!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Software is easy to learn to use. The customer support team is amazing! I call/e-mail the support team regularly and they are always super prompt at getting back to me. Very friendly and helpful. Chandler is awesome to work with! Thank you!

Cons: Can't edit orders after they've been "fulfilled", glitches pop up every now and then (but the support team is very helpful and always gets the problem fixed quickly!)

I have been using Fishbowl for just over a year now.

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's fairly straight forward to use. The layout is straightforward and easy to navigate around. Lots of help via the wiki pages.

Cons: Can be frustrating when you come across a bug. Some processess could be simplified whilst others could be utilised better (for me it would be the RMA process to make it more integrated with repairs/upgrades etc.)

Reliable functionality except when updates are applied.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Lot tracking, kit assembly, lot traceability, software integration, ease of use, accuracy and quality overall feel

Cons: Often when updates are applied it creates chaos with integration such as UPS, FedEx, QuickBooks. Tech support is good but often comes too late despite paying for upgraded service.

WHAT A NIGHTMARE

Oct 19, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Not much I like I guess appearance of documents is nice i.e. invoices, quotes, purchase orders etc.

Cons: Does not work and is not truly compatible with Quickbooks. Issues are endless does not transfer over invoices only sales receipts, does not transfer over purchase orders. The support is a joke this company is understaffed and it takes you have to leave a message for a 48 hour call back. Also when you do get someone on the phone they never fix all of your issues, since they are in a rush to get on the next phone call. Service is a NIGHTMARE!!!!