Intelex Technologies

Quality Management Software


4 / 5
14 reviews

Who Uses This Software?

Flexible, scalable software applications allow Intelex to address the needs of small businesses with a few users to large global organizations with thousands of users across multiple locations.


Average Ratings

14 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Intelex Technologies
  • www.intelex.com
  • Founded 1992
  • Canada

About Quality Management Software

With over 1 million users worldwide, Intelex Quality Management Software applications have been helping companies around the world manage, track and report their quality metrics for over 20 years. Drive continuous improvement across all aspects of your quality program, reduce risk and ensure ISO 9001 compliance with this flexible set of user-friendly applications to manage Defects, NCRs, CAPAs, Suppliers, Customers, Complaints, Audits, Training, Documents, and much more. Try It Free Now!


Quality Management Software Features

  • Audit Management
  • Compliance Management
  • Corrective Actions (CAPA)
  • Defect Tracking
  • Document Management
  • Feedback Tracking
  • Incident Management
  • ISO Standards Management
  • Knowledge Management
  • Maintenance Management
  • Nonconformance Tracking
  • Risk Management
  • Supplier Quality Control
  • Testing Management
  • Training Management
  • Change Management
  • Compliance Management
  • Cost Tracking
  • Design Management
  • Document Management
  • Product Data Management
  • Project Management
  • Requirements Management
  • Supplier Management

Quality Management Software Reviews Recently Reviewed!


Cloud based easily accessible software with intuitive interface

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Adaptability in configuration means that we have a tailormade solution fitting our needs with good tools available for BI

- Dynamic plattform undergoing incremental improvements the past five years making it always a current solution

Cons: - Customization can be overdone and we have seen that moving too far from the out-of-the-box solutions does take a lot of internal resources

Overall: Overall a great system with lots of possibilities to tie inn new functionality. Our latest project was to implement sustainability performance indicator, and we see excellent user adoption after just a few months.

Vendor Response

by Intelex Technologies on February 08, 2018

Thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful.

The Intelex platform is very easy to use and offers great customization.

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use, ability to link or tie applications together, flexibility of the platform, transparency of Intelex, walkthroughs that help training on the system and new feature roll outs, Escalating notifications, and they are customer focused and will help you get the most out of your system.

Cons: Can't really think of anything. Most "issues" come from normal change management of people and the fact that other systems don't integrate as easy into Intelex.

Vendor Response

by Intelex Technologies on March 07, 2018

Thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful.

Used this software for quality management and it works good.

Apr 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What i love the most is the flexibility to handle multi tasks from user to user, i mean; as a supervisor you could be tasked to make an audit, present response to a complaint and check for approval on document section, and as a normal user you are only charged to keep simple the duties your supervisor tag you.

Cons: no graphic to show progress over the advances on quality complaints, neither attendance or past due events.

Overall: Quality Managment for Doc control, customer complaints, audits and more.

Vendor Response

by Intelex Technologies on May 04, 2018

Thank you for your review. We are very interested in hearing more on this and how we can provide a better user experience. Please feel free to add your suggestions to our customer portal.

Easy to use and customize

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization is simple. Good User Interface. We use the hosted option so there are less barriers for IT support.

Cons: Reporting has size limitations when emailing reports. The system can become slow when using WIFI and downloading complex pages.

Vendor Response

by Intelex Technologies on May 01, 2018

Greg, thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful.

LONG TIME USER EVOLVED FROM V5 AND IN PROCESS OF MIGRATING TO V6

Apr 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: THE FACT THAT THE PLATFORM IS ACCESSIBLE FROM ANYWHERE AND WE LEVERAGE THE CLOUD TO SUPPORT OUR DATA STORAGE MAKES FOR NO EXCUSES TO UPDATING YOUR TASKS

Cons: THE CUSTOMER SERVICE QUEUING PROCESS IS LENGTHY NOT HAVING CLEAR VISIBILITY TO WHERE I AM IN THE RESPONSE QUEUE IS FRUSTRATING WHEN MY TEAM NEEDS ANSWERS

Vendor Response

by Intelex Technologies on May 04, 2018

Thank you for your review. We are sorry to hear of the issues you have experienced and look forward to improving your experience.

We use it daily for quality assurance purposes. It helps us with tracking everything quality wise.

Apr 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of versatility and how you can customize so much of it to fit your needs. Anyway that

I want our employees to view it, we can make it happen. It isn't set up in a way that won't help us.

Cons: Sometimes it can get a little too complex. It also takes a decent amount of time to get everything set up. If there were more detailed templates, that would be pretty useful.

Overall: It helps us track a lot of quality control. It is nice to be able store documents as well

Vendor Response

by Intelex Technologies on May 04, 2018

Thank you for your review. We agree and are making efforts to include templating functionality in our applications

Intelex is awesome

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intelex's Quality Management Software is really top notch. It's easy to configure, even easier to use, and the service and support team is great!

Overall: .

Vendor Response

by Intelex Technologies on February 14, 2018

Thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful.

Awesome quality management software

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Instantly customizeable, able to track and record quality data easily and generate reports. Stock applications are great too,.

Cons: I have had updates break applications in the past. Sometimes there are not notifications for every task.

Overall: Quality management, record keeping, upkeep

Vendor Response

by Intelex Technologies on May 01, 2018

Brey, thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful.

Platform is great

Apr 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use of platform is great Easy to navigate between applications and to manage the site. As system administrator I have no complaints, I am able to perform my function and duties without issue. I find the My Tasks section very useful.

Cons: User adoption . we need to educated better. I am looking forward to exploring the upgraded version that was unveiled to day to see how it will aid my organization

Overall: Ease of managing documents

Very new with the software

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use, enjoy the features. Very new in using the software, however eager to learn more about the potential power. Will be using the help options for a bit.

Cons: None at this point. Very new in using the software, however eager to learn more about the potential power. Will be using the help options for a bit.

Vendor Response

by Intelex Technologies on April 25, 2018

Jeff, thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful.

I like the configurability

May 08, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: The Root Cause and Corrective Action application to be used with the Quality Management helps strive for Quality Excellence.

Cons: As with the other applications, there are too many clicks for the user to get from one phase to another.

Has a lot of potential

Apr 18, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The reporting out of the box is pretty good. Pricing is reasonable. The software could be so much more but it needs some refining. Mobile platform is coming along.

Cons: Could be more intuitive. Customization can be hectic, but this is really up to the company who signs up.

Vendor Response

by Intelex Technologies on May 04, 2018

Thanks for your review. We are working towards improving the usability of our applications through testing and feedback. We hope you can provide more feedback on our customer so we can try to improve your user experience

Hands down one of the best decision's I've ever made

Dec 21, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Intelex's Quality Management System has improved our efficiency tenfold. Combine the management side of the software with the configuration of the platform and we were able to streamline every one of our processes, as well as develop and tailor the applications to suit our highly specific needs. We've saved countless hours of work previously spent logging NCRs and we've also seen a decrease in the cost of quality. I'd highly recommend Intelex to other businesses looking to streamline their quality processes in a centralized system.

Intelex is an easy to use simple software.

Apr 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is super easy to use! And I like the customer support a lot. Intelex has improved our health and safety.

Cons: Having to use certain templates, I find it difficult sometimes but I am still learning to use the software.

Vendor Response

by Intelex Technologies on May 04, 2018

Thank you for your review. We agree and are making efforts to include templating functionality in our applications.