# Intelex Quality Management Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Intelex Quality Management Software the right Quality Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93752/Quality-Management-Software/reviews --- Intelex Quality Management Software 4.3 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Intelex Quality Management Software Ease of use 4.2 Customer Service 4.4 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Coraly C. Laborantin Oil & Energy Used the software for: 2+ years ### "An efficient quality management solution" March 23, 2023 4.0 Pros Non-conformity management: the software allows the reporting, analysis and resolution of non-conformities related to products, services or processes.Incident management: It allows the management of safety incidents, work accidents and environmental incidents in real time.Audit management: The software allows you to plan, conduct and monitor internal and external audits to ensure regulatory compliance and quality.Risk Management - Identify, assess and manage risks associated with products, processes and business activities.Document Management - Provides a comprehensive solution for managing quality-related documents such as procedures, manuals and policies.Training and Competency Management - manages employee training, certification and professional development. Cons High cost: Intelex software can be expensive for small and medium-sized businesses, which may prevent them from considering this quality management solution.Learning curve: With many features and customisation options, there can be a learning curve for new users, which may require additional training to fully understand and use the software.Technology Dependency: As with any software, Intelex Quality Management Software is technology dependent and can be affected by technical issues such as server failures, operating system upgrades, etc. Review Source VR Verified Reviewer Global SHEQ Director Management Consulting Used the software for: 2+ years ### "QMS redefined " December 11, 2022 5.0 This tool worked well for me. It was easy to use and not technical at all. It is well aligned with ISO9001 requirements for an effective quality management system. Pros The most impactful features in Quality Management Software are the Incident Management and Document Management. The Incident Management feature ensures timely communication with the customer. It supports easy identification of Root causes and contributory casues, with recommendations for improvement to prevent recurrences. These recommendations are tracked and can easily follow up to identify outstanding tasks.The Document Management feature is well designed and supports all stages in the Document Management life cycle from creation, review, approval and obscelence. Cons This tool worked well for me. It was easy to use and not technical at all. It is well aligned with ISO9001 requirements for an effective quality management system. There are no downsides that I've encountered so far. Review Source MO Marcia O. Team Lead / Applications Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "I like the configurability" May 8, 2018 3.0 Pros The Root Cause and Corrective Action application to be used with the Quality Management helps strive for Quality Excellence. Cons As with the other applications, there are too many clicks for the user to get from one phase to another. Review Source Dominique F. pediatre Hospital & Health Care Used the software for: 6-12 months ### "Quality Management Software review" December 9, 2022 5.0 Pros effective and easy to use multiple service software (Incident Management, Document Management, Quality Control, Change Management, Training Management) Cons yet unknown as perfect quality management tools, to company should communicate on this tool, to let it be used and outcome it limits. Review Source VR Verified Reviewer Business Systems Consultant Food Production Used the software for: 2+ years ### "Cloud based easily accessible software with intuitive interface" February 7, 2018 5.0 Overall a great system with lots of possibilities to tie inn new functionality. Our latest project was to implement sustainability performance indicator, and we see excellent user adoption after just a few months. Pros \- Adaptability in configuration means that we have a tailormade solution fitting our needs with good tools available for BI - Dynamic plattform undergoing incremental improvements the past five years making it always a current solution Cons \- Customization can be overdone and we have seen that moving too far from the out-of-the-box solutions does take a lot of internal resources Review Source Response from Intelex Technologies February 8, 2018 Thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful. VR Verified Reviewer Sr. H&S Systems Administrator Education Management Used the software for: 2+ years ### "Intelex is awesome" February 13, 2018 5.0 . Pros Intelex's Quality Management Software is really top notch. It's easy to configure, even easier to use, and the service and support team is great! Review Source Response from Intelex Technologies February 14, 2018 Thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful. KS Kenneth S. VP of Health & Safety Used the software for: 2+ years ### "The Intelex platform is very easy to use and offers great customization. " March 7, 2018 5.0 Pros Ease of use, ability to link or tie applications together, flexibility of the platform, transparency of Intelex, walkthroughs that help training on the system and new feature roll outs, Escalating notifications, and they are customer focused and will help you get the most out of your system. Cons Can't really think of anything. Most "issues" come from normal change management of people and the fact that other systems don't integrate as easy into Intelex. Review Source Response from Intelex Technologies March 7, 2018 Thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful. ER Elias R. Quality System Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Used this software for quality management and it works good. " April 19, 2018 4.0 Quality Managment for Doc control, customer complaints, audits and more. Pros What i love the most is the flexibility to handle multi tasks from user to user, i mean; as a supervisor you could be tasked to make an audit, present response to a complaint and check for approval on document section, and as a normal user you are only charged to keep simple the duties your supervisor tag you. Cons no graphic to show progress over the advances on quality complaints, neither attendance or past due events. Review Source Response from Intelex Technologies May 4, 2018 Thank you for your review. We are very interested in hearing more on this and how we can provide a better user experience. Please feel free to add your suggestions to our customer portal. BF Brey F. Quality Assurance Administrator Used the software for: 1-2 years ### "Awesome quality management software" April 18, 2018 5.0 Quality management, record keeping, upkeep Pros Instantly customizeable, able to track and record quality data easily and generate reports. Stock applications are great too,. Cons I have had updates break applications in the past. Sometimes there are not notifications for every task. Review Source Response from Intelex Technologies May 1, 2018 Brey, thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful. gG greg G. Process Quality Leader Used the software for: 2+ years ### "Easy to use and customize" April 25, 2018 5.0 Pros Customization is simple. Good User Interface. We use the hosted option so there are less barriers for IT support. Cons Reporting has size limitations when emailing reports. The system can become slow when using WIFI and downloading complex pages. Review Source Response from Intelex Technologies May 1, 2018 Greg, thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful. CG CHRIS G. DIRECTOR OF QUALITY AND LEAN Computer Hardware Used the software for: 2+ years ### "LONG TIME USER EVOLVED FROM V5 AND IN PROCESS OF MIGRATING TO V6" April 19, 2018 4.0 Pros THE FACT THAT THE PLATFORM IS ACCESSIBLE FROM ANYWHERE AND WE LEVERAGE THE CLOUD TO SUPPORT OUR DATA STORAGE MAKES FOR NO EXCUSES TO UPDATING YOUR TASKS Cons THE CUSTOMER SERVICE QUEUING PROCESS IS LENGTHY NOT HAVING CLEAR VISIBILITY TO WHERE I AM IN THE RESPONSE QUEUE IS FRUSTRATING WHEN MY TEAM NEEDS ANSWERS Review Source Response from Intelex Technologies May 4, 2018 Thank you for your review. We are sorry to hear of the issues you have experienced and look forward to improving your experience. JW Joel W. Process Engineer Used the software for: 1-2 years ### "We use it daily for quality assurance purposes. It helps us with tracking everything quality wise." April 18, 2018 4.0 It helps us track a lot of quality control. It is nice to be able store documents as well Pros The amount of versatility and how you can customize so much of it to fit your needs. Anyway that I want our employees to view it, we can make it happen. It isn't set up in a way that won't help us. Cons Sometimes it can get a little too complex. It also takes a decent amount of time to get everything set up. If there were more detailed templates, that would be pretty useful. Review Source Response from Intelex Technologies May 4, 2018 Thank you for your review. We agree and are making efforts to include templating functionality in our applications SR Sara R. QS Admin III Chemicals Used the software for: 1-2 years ### "Platform is great" April 19, 2018 4.0 Ease of managing documents Pros Ease of use of platform is great Easy to navigate between applications and to manage the site. As system administrator I have no complaints, I am able to perform my function and duties without issue. I find the My Tasks section very useful. Cons User adoption . we need to educated better. I am looking forward to exploring the upgraded version that was unveiled to day to see how it will aid my organization Review Source AC Alec C. Efficiency Manager Used the software for: 1-2 years ### "Has a lot of potential" April 19, 2018 3.0 Pros The reporting out of the box is pretty good. Pricing is reasonable. The software could be so much more but it needs some refining. Mobile platform is coming along. Cons Could be more intuitive. Customization can be hectic, but this is really up to the company who signs up. Review Source Response from Intelex Technologies May 4, 2018 Thanks for your review. We are working towards improving the usability of our applications through testing and feedback. We hope you can provide more feedback on our customer so we can try to improve your user experience JP Jeff P. Quality Systems Manager Used the software for: Less than 6 months ### "Very new with the software" April 23, 2018 4.0 Pros Ease of use, enjoy the features. Very new in using the software, however eager to learn more about the potential power. Will be using the help options for a bit. Cons None at this point. Very new in using the software, however eager to learn more about the potential power. Will be using the help options for a bit. Review Source Response from Intelex Technologies April 25, 2018 Jeff, thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful. JF John F. QHSE Manager Used the software for: ### "Hands down one of the best decision's I've ever made" December 21, 2015 5.0 Intelex's Quality Management System has improved our efficiency tenfold. Combine the management side of the software with the configuration of the platform and we were able to streamline every one of our processes, as well as develop and tailor the applications to suit our highly specific needs. We've saved countless hours of work previously spent logging NCRs and we've also seen a decrease in the cost of quality. I'd highly recommend Intelex to other businesses looking to streamline their quality processes in a centralized system. Review Source PB Pascal B. Manager International Affairs Used the software for: I used a free trial ### "Un logiciel de gestion qualité facile à utiliser " June 2, 2022 3.0 Pros La solution est intuitive et facile à mettre en place. J’ai apprécié utiliser les workflow et le système de suivi des non conformités. Cons Il manque certaines fonctionnalités comme des recommandations prédictives et un outil d’analyse du risque Review Source WG Willie G. Safety Manager Used the software for: Less than 6 months ### "Intelex is an easy to use simple software." April 19, 2018 4.0 Pros The software is super easy to use! And I like the customer support a lot. Intelex has improved our health and safety. Cons Having to use certain templates, I find it difficult sometimes but I am still learning to use the software. Review Source Response from Intelex Technologies May 4, 2018 Thank you for your review. We agree and are making efforts to include templating functionality in our applications. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.