# ProfitKey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ProfitKey the right Enterprise Resource Planning solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9406/ProfitKey-ERP/reviews --- ProfitKey 4.3 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ProfitKey Ease of use 3.8 Customer Service 4.7 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Mitchell G. Manager - Manager Machinery Manufacturing Division Packaging and Containers Used the software for: 2+ years ### "ProfitKey - Really nice system" September 4, 2018 4.0 ProfitKey is a very good fit for a job shop type business. We get excellence scheduling information, that helps drive our business. The efficiency information helps us manage the output of our employees and gives them feedback on their performance. Excellent system to manage your business. Pros Scheduling system is very robust. Cost tracking is very detailed. Labor tracking is easy using the barcode feature Quoting is very simple The support group does a good job responding to questions. Cons Need more cost information on the Dashboard feature Review Source BW Beverly W. IT Director Mining & Metals Used the software for: 2+ years ### "The heart of our business" May 13, 2016 5.0 Pros The ProfitKey software covers every essential aspect of our business from quoting to getting the product out the door on time. The staff always responds promptly to any need we have and they are genuinely invested in helping us in any way possible. It is customer service the way it was meant to be. That aspect is important to any business but critical to small businesses. There are a lot of aspects to love about this software. Having a demo database that we can update at any moment to duplicate our live database is an excellent tool when exploring how some changes might affect operations without taking any risks in the live database. I am able to attach work instructions, pictures, and videos directly to an operation for clarification purposes - an awesome tool in ISO risk management. No more white boards or hot lists, the scheduler can be changed and updated so the people have up-to-the moment information on which jobs should run next from their MES components. ProfitKey's off-site backup service, in addition to my own backup practices, gives me peace of mind knowing we have knowledgeable people protecting our data. And perhaps as important as any other aspect, ProfitKey has an active user group that keeps the continual improvement ideas flowing. Cons If there was anything I could change, it would be to have a printed help book because I'm a book person. But their online help files are good. Review Source MK Mark K. IT Director Used the software for: 2+ years ### "The database design needs some work. There should be some way of putting an ID on ship to addresses" December 19, 2017 3.0 Pros We have been able to get the information we need out of the software. It has most of the functions that we need. The design matches our style of manufacturing and the size of our company. Cons The modules are not named well. Its difficult to find the menu function you want to perform. The menu structure seems to be a carryover from when the software was written in Cobol. What they used to call a "workbench" of tools became a menu in the new software. The layout of the menus and modules should be rethought. For example, what is the difference between Manufacturing Operations and Manufacturing Planning. What should be on Accounting menus versus Inventory Management/Purchasing. Review Source DL Dale L. Manufacturing Project Manager Furniture Used the software for: 2+ years ### "Our experience with Profit Key ERP over the last 20 years has been very positive. " December 20, 2017 5.0 The biggest benefit this software give us is the control of product flow. We handle thousands of custom parts through hundreds of work centers and Profit Key gives us the ability to schedule the product, knowledge of performance, and the ability to change routings or schedules as needed. Pros The flexibility it gives the user to incorporate the software in with existing critical systems. It is also complex enough to cover almost any type of system but simple enough that the learning curve is very reasonable. Cons The import export method is antiquated. Granted the software is not geared to larger volume order companies and is great for small volume complex orders. But for large volume simple orders where manual entry is not a viable option, the flat file import process is clumsy. Profit Key has been very helpful and agreeable in working with us on a couple of customs programs to offset some of these difficulties until a new interface can be deployed. Review Source DW Debra W. Purchasing Mgr Telecommunications Used the software for: 2+ years ### "Can handle both product line and job shop" August 30, 2018 5.0 It works well with master and non master scheduled items thru bill of material. Gives accurate due dates of components. Profit Key handles everything from the time an order is placed, made, shipped, invoiced and paid. No need for other software including time keeping and costing. Pros Works great for a company that has a product line and job shop. Cons some forms are lengthy when they could be on just one page. Review Source RE RANDY E. Director of Materials Electrical/Electronic Manufacturing Used the software for: 2+ years ### "PROFIT KEY FOR SHEET METAL FABRICATION" August 30, 2018 4.0 Overall my experience with the system has been positive. The total business integration is the strongest aspect of the system. I have used the system for 22 years between 2 different companies. Pros Profit key integrates all company functions very well. Cons The reports that come directly from PROFIT KEY do not always include all of the information you need. Crystal reports seem to be the fallback for this issue. If you cannot write Crystal reports you must pay a significant amount to have them done for you. Review Source NH Nancy H. IT Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Profitkey is a great company!" May 24, 2016 4.5 Pros This product has helped our company run efficiently by improve our manufacturing process in real-time and giving us a central location where we input our companies data. The reports that we use in Profitkey allow us to see a clear picture of the data we enter on a daily basis which helps keep our company organized and in return helps us improve the quality of our company. Profitkey support is also very helpful. Their support always replies to our questions in a timely manner and helps us sort out any issues we run into. Cons Profitkey is open to taking suggestions which they implement into future updates. That means if there is anything that you dislike about their software they are willing to listen and fix the issues in the future. Review Source BF Brian F. IT Manager Used the software for: 2+ years ### "we have had this for a very long time and it works but we don't use it to its full potential" July 16, 2018 4.0 Pros It does what it was designed to do, for the most part it is a very stable platform, can be customized to any ones needs, and runs pretty fast Cons very difficult to set up and install, requires a lot of training and knowledge and this is the main factor as to why we don't utilize it to its full potential Review Source DH Donald H. IT Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ProfitKey ERP Improves On-time Delivery from 57% to 95% in Optics Job " May 11, 2016 4.5 Pros This ERP system is deeply integrated with a complete range of functional modules that all work in concert. Our company uses all of the core modules and the product is deeply integrated into every aspect of our operations. ProfitKey is a great company to work with and they are very responsive to our needs. There technical support team is first rate. Cons For a long time I considered the user interface to be clunky but this has improved dramatically with the releases of the past few years. Still, they system could use some interface designs that tie the data from various modules in one seamless view. Review Source CB Casey B. President Machinery Used the software for: 2+ years ### "Our company uses ProfitKey to control and manage shop and overhead activities." December 21, 2017 4.0 The efficiency gained when a job moves through the company. Pros The functionality for customer management, purchasing, inventory control, BOMs, etc. It makes our work flow more efficient and effective. Cons The lack of functionality in scheduling--specifically with materials being accounted for at the start of a work center operation. Review Source MP Monty P. Aviation & Aerospace Used the software for: ### "ProfitKey has been a reliable platform for our ERP requirements" May 22, 2014 4.5 Pros The support from the ProfitKey personnel has been timely and complete. Our suggestions are reviewed, and if supported by the user base, they are incorporated into the product in a timely manner. Cons Ownership has changed a few times in recent years, slowing the positive progress and momentum in enhancing the product. Review Source JP Jeremy P. Designer Mining & Metals Used the software for: Less than 6 months ### "Good system for small business" November 10, 2016 4.0 This is a simple program to learn the basics of with a multitude of options. The user interface is very straight forward. It is mostly all encompassing as far as ERP systems go. The options are plentiful, but sometimes lengthy to find. Extra seats are economical. A good tool for a small business trying to track quote to cash. Pros Clear user interface Many options Customizable documents Cons Some options buried a bit Review Source Similar Products Featured