Allscripts

Allscripts Professional EHR

3 / 5 118 reviews

Who Uses This Software?

Allscripts Professional Electronic Health Record (EHR) is an ARRA-certified EHR designed to meet the needs of small-to-mid sized physician practices.


Average Ratings

118 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Allscripts
  • www.allscripts.com
  • Founded 1981
  • United States

About Allscripts Professional EHR

Allscripts Professional EHR is the preeminent solution for small to mid-size physician practices that want to provide safer patient care, streamline operations and improve revenue. Professional works in ACOs, Patient-Centered Medical Homes and Federally Qualified Health Centers. Professional is the industrys first fully-certified 2015 edition technology enabling clinicians to meet the requirements of government initiatives such as Meaningful Use and MACRA.


Allscripts Professional EHR Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

Allscripts Professional EHR Reviews Recently Reviewed!


Allscripts EHR is good to use!

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a great product to use at any medical facility. Its easy to teach others how to utilize this program and its efficient!

Cons: I do not have any cons or complaints on this product. It works great for my staff and I, Thank you!!

Easy To Use, Slow, Bad Design

Jun 13, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Look elsewhere, there are open source options I would choose before this.

Pros: It was easy to use and to find what you needed, it is a fairly simple software. The ability to send electronic prescriptions is also a plus.

Cons: Very slow and takes forever to load! Integrations with other systems is also nearly impossible. The software UI is very poorly designed and the coding is obviously messy. Downtime seemed to be a given each week as the system would go down randomly and seemingly every week.

Decent layout but not great for Opthamologists

Jun 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I used this product less than 6 months in our search for an EMR system

Pros: After doing my work on learning they system I had a full understanding. The staff was great as far as training goes.

Cons: The raise of use for the doctor wasn¿t there in the event he had to use it himself. And the GUI could have been better

Good software for home health agencies

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, a good product.

Pros: Easy to use; users point and click; can see previous assessments used by previous users; can save and return to complete.

Cons: The system updates pretty often. They are usually scheduled, but users are unable access during a period of time which is inconvenient; sometimes crashes.

Very versatile product that is very difficult and expensive to configure.

Jun 07, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Product generally works pretty well, but basic not critical bugs are rarely if ever corrected (even crossing major versions). Despite expensive maintenance contracts. I have been told that despite calling their period in version updates as "Cumulative Updates", they do not recommend applying these unless you have specific issues addressed. This would make them a hotfix rather than a cumulative update.

Pros: Extremely versatile and customizable product. User interface is fairly clean and easy to use. Vast number of features and options specific to your practice.

Cons: Company is slow to correct usability and bug issues. Support is slow and often does not seem very skilled. Extremely expensive to implement, upgrade and patch.

Not the best

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I love that it has ePrescribe and eFax. It makes it very convenient. I also find the system very easy to use.

Cons: The Eprescribe and Efax don¿t always go through and you do not receive an alert if it doesn¿t. This software requires 2 computer screens to be able to work in the system properly.

Troublesome EMR

May 15, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Open platform allows customization for most all specialties. Once built, platform stability seems to be fine.

Cons: Requires a lot of table-design and system build-out prior to use. Clinical workflows full of glitches and tens of clicks to access and chart within patient accounts. Support available mostly via international call center until you push to escalate. Most "fixes" are just workarounds that do not fix the issue, only require additional work for the users and physicians.

ALLSCRIPTS EHR

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: THIS IS A GREAT PROGRAM! HAS A LOT OF GOOD FEATURES. OUR OFFICE DOES USE IT FREQUENTLY. GOOD OVERALL.

Cons: SOMETIMES WHEN YOU SAVE PATIENTS INFORMATION IT DOES NOT SAVE. IT WILL BOOT ME OUT IN THE MIDDLE OF PUTTING PATIENTS INFORMATION INTO THE SYSTEM.

Excellent For Nursing Home Referrals

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We used to use all scripts at our nursing homes. This is an excellent platform for staying in contact with the hospitals and not missing potential referrals.

Cons: I really don't have any negative issues with this platform. At one point it became difficult to manage as a person had to stay at the desk, they later upgraded the mobile version and resolved the issue.

Clinic use

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Simple and easy to use.

Pros: The ease of use and the adaptability of the software between specialty clinics. Also, support for the software is readily available.

Cons: Does not always integrate with other health systems. The obstetrical componet sometimes locks and does not allow editing.

Compared to other EHR software like NeXtGen is much easier to use.

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this EHR software is the layout of the schedule, charts, messages and task bars.

Cons: The thing I least like about this software is how the scheduling is done. There's no way to schedule patients from their chart instead of having to have to go from the scheduling page.

Overall: Using something different and better than the last is always a plus. I got a chance to learn that every EHR software isn't the same so you learn to adapt and take what you learned to turn it into something greater for the next.

Archaic Software

Apr 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: It's thorough and can be customized, but building the functions out requires a lot of time and effort.

Pros: I like that we can ePrescribe and eFax. It shows the patient's insurance carrier at the top, but it doesn't show their ID number, and to do anything with the insurance company, you need the ID number, and the only place to find it is in their SCANNED in insurance docs - chart viewer. That's pretty bad.

Cons: The interface is not attractive, the software itself is really big, so it's slow, and worst of all it requires A LOT of clicks to do anything!

keeps going down

Apr 19, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: it seems like every other week, the software goes down or is "fluctuating" as they describe it, some of the practioners and their MA's can get on, some can't. No matter what, when it does start working again allscripts always forgets that there is a LIS that depends on their input. It cost us thousands in LIS troubleshooting when the system was down for 4-5 days.

Pros: I guess it must have been the cheapest option for the providers at the time, while it works, it isn't very user-friendly

Cons: it seems like every other week, the software goes down. They are always expeiencing problems with the "cloud". Every doctor can make their own "short list" but the shortlist items don't update when changes have to made to testing, so requisitions go to "hold" mode

We have lots of issues that are never fully resolved.

Apr 12, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: When it works correctly, it does just about everything we need it to.

Cons: It is hardly ever fully functioning. The referral and insurance verification has not worked since I got here in 2016. We have outages at least once a week. Our Allscripts PM and EHR do not always transmit information back and forth. Saving EKG function malfunctions constantly. IF it was fixed in a timely manner it would be A LITTLE different, but still ridiculous for the amount of money we spend on Allscripts. Our office would not recommend Allscripts to any office.

Poor design, speed, support

Apr 06, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: DON'T BUY THIS!!

Pros: Lots of downtime. At my institution, that meant we could return to paper charting which was more accurate & efficient.

Cons: Lots of clicks to do anything. Requires several screens to do almost anything, with slow transition time between screens. Used this 68 months, seemed slower the longer we used it. Certain parts could not be edited. Requested changes re: typos & inaccurate descriptions which could not be edited, and still were not fixed after years and multiple Updates. Frequent freezes and crashes. Anytime an Update was implemented, several days of freezes and crashes. Many Updates worthless (e.g., changes in screen colors, fonts, design of screens, etc.). Template outputs too wordy.

An adequate EMR

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allscripts Professional does everything an EMR should do. Navigation is easy, orders are straightforward, and scheduling is non complicated. I've been very pleased.

Cons: Like most EHRs Allscripts Professional is a little glitchy at times, but better than most. Connection can be a touch spotty.

Allscripts has been a great EHR for our practice. It is very easy to use and easy to understand.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Allscript is easy to customize for each person. It is easy to use and easy to understand. Most things are very self explanatory. Overall the system is good.

Cons: The support sometimes takes a long time to respond to requests. Also when they respond to requests or open tickets sometimes it takes months to get thing actually completed. It seems that some people are quicker than other.

ALLSCRIPTS PROGRAM

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: THE PHYSICIANS USED THIS PROGRAM A LOT! THEY DID LIKE THE EASE OF PLACING MEDICATION SCRIPTS FOR PATIENTS.

Cons: MOSTLY USED FOR WRITING MEDICATION PRESCRIPTIONS. WE RARELY USED IT FOR ANYTHING ELSE. GOOD FOR WHAT IT WAS USED FOR.

I used this soft ware at two different practices, I think it is good software

Mar 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really liked the scheduling system with Allscripts, very easy to learn just a lot of steps. I also like the EMR portion of this software, very user friendly.

Cons: my least favorite thing about this software is the amount of steps you have to make to complete a task.

Overall: I think this is a very good software compared to a lot that i have tried. I think the appointment scheduler is the best part of the program.

Allscripts is not so simple

Mar 08, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I do like how the Dr's can send test and scripts through out the system, you can see all the notes. you can send off Xrays script as well

Cons: It's not that user friendly, little hard to understand, and gets confusing, the Doctors where also have a difficult time adjusting to it as well.

The worst EHR I have ever experienced

Mar 06, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Comments: AVOID

Cons: Everyday is a new adventure with this company. We never know if we will be able to log on in the morning. The system was not designed by a physician: every step takes 5 extra steps. Customer support is horrible. Let me same that again: Customer support is horrible! I'm not sure how this company stays in business. The system stalls with every click! Please do not use allscripts: You will definitely regret signing a contract with them

easy to use software

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to implement, administer, use and the ability to send prescriptions with th click of a button using this software thereby saving productive time

Cons: at times, it takes multiple clicks to reach the end goal we are trying to accomplish and also at times historical notes really become hard to sarch

Very self explanatory, easy to navigate

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to use, self explanatory, customer service is great, searching for patients is easy, ales representatives are very quick

Cons: system updates during work hours, server crash, bit more expansive than other EMR, everything is an additional charge

horrible product don't bother- the support is horrific and cant help with anything

Jan 25, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: when its off- they system has some great ideas but in practicality its horrible. once your trained on the product (they give you a 1000 plus page printout of useless stuff) you still have to call and ask how to use certain aspects. i am a software trainer and have issues with this product

Cons: everything is an addition charge- you will need to pay for each service by it self- so after your pay the massive amount, then you realize its not everything you need- you come to fidn out they charge you more for additional services.

while i get this sounds normal- it would if your not paying 3000 plus a provider... yes thats per provider.. thats not the start up one time cost... FYI

Overall: we hoped for a better patient portal but it is not working the way it needs to.

Allscripts saves time

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allscripts has saved me tremendous time in my clinic and I no longer have to make phone calls or wait on faxes. It was very easy to learn and easy to use

Cons: I've been notified that the patient portal is tricky to use. Customer service has been great in supporting this issue.

It was an average EHR. Lack of customization was frustrating

Jan 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: It performed the basic functions well including orders, scripts, and basic documentation. Charting did not take excessively long

Cons: The most frustrating thing for me was the lack of customization. If there was a feature that made common sense to most docs, it would take forever for them to review the request and then it never got approved

Horrible

Dec 30, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Allows us to meet the state requirements. Cost was reportedly very good. Inferior by far to other systems I have used but price meant you got in the game.

Cons: Version we use does not link cpt codes to results. It is like paper charting using a computer. Our version allows only one user at a time which is ridiculous.You have flaws like pap offered overriding an actual done pap when you are trying to trace your quality goals.

Overall: Ehr experience .

My worst decision ever

Dec 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Do not even think about it - Scary!!!!

Cons: It conglomerates multiple units which are not working well together. Rep hard to customize, Support is terrible ( on many occasions we got call back 1 o2 days later ), few occasions there was no service for many hours, end some issues are still being fixed - close to a year. The best part is their billing department - you will be billed for everything and some more what you do not know

Time saving software makes clinic flow simple

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Very convenient to use. Save time and well recommended.

Pros: It¿s super easy to send prescriptions over with the click of a button. No need to make phone calls and wait times over the phone calling Prescriptions

Cons: Sometimes have to take additional steps to verify the information was sent. Of course if the software closes you have to resend the prescription just to be safe.

Word processor, with mandatory functions cobbled together and poorly searchable

Nov 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Prescriptions easy to renew, though poor graphic layout makes it difficult to identify meds on list. Immunization chart can show column of last dose given

Cons: 1. Not intuitive at all, needs 12 clicks to do pretty much anything. 2. Progress notes are not searchable for data(no snomed assignment of findings) very little is, so documenting quality parameters (e.g. diabetic foot exam or depression screening) means going outside of the progress note (12 clicks) and separately entering an order to do the exam then satisfy the order with a result. They kind of cobbled their data processor to a word processor. 3. The front office scheduling and billing module is often down, and Allscripts is very slow to respond and not proactive, only slowly reactive to problems. 4. Updates to the EHR tend to screw things up (like deleting favorites lists) and because of their slow responses, it takes 3-4 weeks to regain/repair that lost functionality. Our previous EHR would do beta testing on updates first which would identify glitches so they could be repaired before full rollout and we would be given the option of being a beta test site or not. 5. Templates for progress notes are primitive and not interconnected. For example, a diabetic visit and patient has sinusitis too. Clicking finding on one form doesn¿t show same item already clicked when using any other form. And the History forms are not linked to PE forms, etc, so if you have a Lyme patient you can search for a Lyme history form (12 clicks) but you would separately have to search for a Lyme PE form (12 clicks) or just give up and free text hx and PE findings (thus functioning more often as a glorified word processor).

Effective but sometimes cumbersome

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Does everything you need it to do - easy ordering, eprescribing. Good interface across the clinic (front desk, MAs).

Cons: Closing out notes drives me a little crazy. It will flag iteams as incomplete but they are actually done already. Click the same buttons several times and eventually it accepts your `change.¿

I am a user of this software and it is easy to use once you are aware where things are located.

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The internal fax that was included in the software. It made it very easy and accessible to fax documents and records in Allscripts EHR. It wasted less paper by allowing us to fax things (ie; lab orders, diagnostic test orders, referrals) to other facilities rather than print it out and manually fax it from a fax/copy machine.

Cons: There was no shortcut to find documentation. I would have to search through documents by dates to find different messages or things that were scanned in. Once I was able to find what I was searching for then it was easy to locate the document again.

Overall: I was able to get referrals and orders sent to other facilities a lot quicker and easier.

Allscripts and customer service

Nov 08, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Allscripts does not care about their clients, quality of service or patients. All they care is their vallet. Very sad.

Pros: After 10 years of using Allscripts EHR I don't think that I see any pros Their sales representatives are very quick to send you a proposal for contract

Cons: Very poor customer service, Patient portal is difficult to use: we have received multiple complains from patients. Allscripts charges and overcharges everything; they blackmale customers with long contracts with no services delivered on their behalf. Their sale department is unethical.

Best EHR

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Allscripts is the EHR I would most likely recommend to a physician or office manager

Pros: I have demoed and or used most of the top performing EMR/EHR software programs and find that I had the most ease with Allscripts due to the functionality and ease of use. I have worked directly with office managers and physicians for the last 4 years of my professional career and find that Allscripts while a bit pricier is generally the more preferred system compared to other EMRS.

Cons: The biggest con with Allscripts is debatably more a con of the industry than the software itself. The vast number of companies now offering electronic health record solutions has completely saturated the market and it makes it tougher for even the more quality software programs stand out.

Not that great

Oct 10, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Am looking forward to switching to Athena

Pros: It seemed like a good buy at the time, especially when combined with the PMR side. That said, the PMR side is not user friendly

Cons: The support has not been there. Must put a ticket in for everything. Why can't we speak to some one right away especially when we can't log on. We get kicked off the server a couple times a week also. Very aggravating.

Terrible EHR. One of the worst on the Market

Oct 10, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: It's hard to think of any "pros" for this EHR. The one thing I did like about it in the three years I used it was that it had a feature where you could "hide" a task and have it reemerge at a particular date. So if I wanted to send a message to my nurse to call a patient in 2 weeks, it would "hide" it for two weeks and then show up in her inbox instead of staying in her inbox that whole time.

Cons: So many. While writing a note you are in one screen. To get to the rest of the chart you have to close that screen, go out of the note, go into the chart, go into the section you want the information, open up the lab/imaging/consult/letter etc..., review it, then close, and go back into the note. Very much non user friendly. This was definitely designed by computer programmers without physician input.

Slow, slow, slow. Interface could be more user friendly.

Sep 26, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Medication and pharmacy database very complete. Design is ok but sometimes requires too many clicks to get where you want to go.

Cons: Number one complaint is the system being slow. Some days are worse than others. Also it is not very intuitive how to get from point A to point B sometimes.

Allscripts EHR and contracts.

Sep 21, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I don't have a single word to say anything good about it. May be the people from India who are on support team with this company are the best. Most of the time they fix the problems.

Cons: It's not physician friendly at all; freezes up all most every day, horrible customer service; and particularly if someone is closing the practice; whether you are retiring or moving out of the state, you still have obey the termination date and either you pay upfront fees to the date of termination and or keep your license active and keep paying monthly fees for no reason. I regret that I hooked up with this company. You pay a big amount when sign the contract and you pay even more when you terminate the contract.

Many Clicks Yield Low Results

Sep 18, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: This software makes inter-provider communication easy. The custom order feature provides increased efficiency. Pharmacy renewal requests are seamless.

Cons: Unfortunately, this software makes it difficult to track laboratory results across time which is less than optimal in the medical profession. Take notes is far from simple as the program requires multiple clicks in and out of text boxes to create notes. Finally, the custom patient and provider lists are cumbersome to create and manage.

EHR from hell!

Sep 15, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Terrible customer support. When call for customer support, always have to wait for them to call back. Price gouching, charging extra for everything. Charge extra for what supposed to be part of meaningful use. DO NOT USE THIS COMPANY! RUN AS FAST AS YOU CAN.

Pros: Can create template on the fly, good electronic prescribing, interface with labs. However, every complex system.

Cons: very slow, freeze frequently, error messages. Poor customer support. Every time there is update, we have issues afterwards. I have been using the system for 2 years and it's still creating lots of extra work.

Review of Allscripts EMR

Sep 14, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Like the fact that it auto generates orders, requires a complete chart before it can be submitted. Like that I can see patients from all offices.

Cons: Cannot flip around in the chart (assessments to care plan) without completing the previous section. Do not like that it does not calculate travel time correctly. Do not like that fact that the branch cannot be selected on the visit. Do not like the fact that some of the sections contain assessments that are not specific to hospice.

EASILY NAVIGATE

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: You can connect with payerpath via the allscripts, you can also run multiple ERA at one time to maximize production

Cons: too many manual era postings, the options to prevent things from automatically posting a great but should be more defined

Lots of setup

Aug 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: There are a lot of features and it comes with several reports right out of the "box". Also appreciate the ease of integration with 3rd party software.

Cons: This EHR seems way to have a much too intensive setup/customization process and too many templates. Very time consuming data entry.

I used it for two years and so called updates caused so many problems the company I worked for had to offer classes on how to use it all over again.

Jul 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I am very glad that we changed to EPIC.

Pros: Laboratory results, problem lists, and medication lists were easy to print. It was easy to send notes to coworkers.

Cons: There can be three or four places to enter the ordered screens (like colonoscopies) and only one will show up on the dashboard. The program crashes a lot.

Allscripts review

Jul 11, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Customer service is terrible they are not coordinated at all.

Pros: Availability of useful information. signing up is quick and easy access to sensitive data protected well.

Cons: Difficult to navigate. Proprietary in that it is not interactive enough. also always down for maintenance

Not up with the current times

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Comments: We have been unhappy, but our Liason Sally Borel came to the rescue and set up meetings to answer our concerns and has kept in close contact with me. She is a big, big improvement over the Allscript liaison that we had before, Maureen. she never returned any phone calls or emails.

Pros: Careplan charting Support Team Sally Borel our Liason Fact that a clinician does not need to be hooked to WiFi to use Med profile more user friendly, still needs tweaking to be able to give to a patient

Cons: Not cloud based Need to sync in order to see documentation Need a server You charge by the license and not by the census Can not use the software on any device HHA care plan not user friendly

My experience could not be any worse.

Jun 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Constant "upgrades" that didn't do anything to improve productivity, only made it more difficult to complete my daily work. Customer support was terrible. Biggest drawback, now in hindsight, is how incredibly expensive it is. We started with them early when there weren't many options. I'd keep hearing from other docs how much they were paying for their EMR's and be thinking "no way, they must not have what we've got". Turns out, I was the one being had. I now spend less than half of what Allscripts charged me, and get office management and billing support as well. I have trouble understanding how they are still in business with their model.

Overall: Major headaches and a ton of ridiculous bills for no service.

Our expenses for a small medical practice were out of control with Allscripts.

Jun 22, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There is nothing that I liked about the company. I pay the bills for our company and every month I had no idea what I was paying for.

Cons: There is a long term cost for literally everything you want to do or change. Their contracts are so lawyered up they are impossible to get out of. We just terminated our service and we have struggled through with them since 2008. They were our first EHR company. They have now sent me my billing information through 2026. I left a voicemail Monday which as of yesterday afternoon had not been returned. I sent an additional email yesterday in regards to the bill which has not been answered. I also left my cell number since I would be out of the office and so far no word from anyone to discuss our bill. My practice is closing and opening up under a new name and tax ID. Not sure how to handle their bills for the next 9 years.

Please use another product

Jun 21, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality

Comments: The support I have received on technical issues is by far the worst I have ever experienced. Our issues are possibly stretched out over days to weeks. I submit our cases for support and most of the time I do not hear anything back that someone is looking at our case for days - sometimes I hear back the next day. We ask for guidance on server refreshes and they send us an out of date manual if we hear back. I have expressed our deep concerns when we experience down times due to lack of direction from the vendor. We had a down test environment for over 4 weeks and we had to reach out to another contact to get the issues resolved. I begged for documentation on what the fix was, and I have never heard back. We need to perform another refresh and are guaranteed to run into the same issues again. This is unacceptable as a company to offer this level of support to a paying customer. The company also only connects to your environment through SecureLink, a gateway that is usually non conforming to any sized organization's IT Security policies and preferences. They will not work with you on this issue either. I have not had a good experience with this company at the last 2 organizations I have worked that used Allscripts. This is my single point of contention in my job duties.

Pros: The product offers an ease of use for our end users.

Cons: Everything. The customer support is horrendous. The company's connectivity.

Allscripts review

Jun 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and works with Dragon software. I like the macros templates that can be generated - saves typing

Cons: Slow, instability with random kick offs, a lot of clicking is needed. The ICD 10 has poor choices and conflicting descriptions with provider codes vs. ICD 10 billing coding.

Worst Software

May 23, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: I would not recommend this product.

Cons: Constantly get errors and system down time. Some of the diagnoses descriptions do not match the ICD-10 book. We recently had an EHR upgrade and the following day after the upgrade, out system was down. Found out that the did not test before initiating the upgrade to clients.

I wish it was a faster EHR

May 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Lab and X-ray interfaces work as expected The H&P format is appears good. Support is fast for critical issues but a little slow for other problems

Cons: It takes too many clicks to finish a note and dragon speaking is not part of EHR but can be added.

Expensive and not flexible

May 08, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Easy lay out and easy to use. it has all the aspects of EHR like eRx, faxing, internal communications.

Cons: If you want support for your equipment, you have to purchase all hardware and software through them at 3 times the cost. We were trying to upgrade and their estimate included "education and training" for 3 years. When I asked to have it either removed or brought down to 1 year since we won't need it, they refused because it's what they think is best for us. Their monthly maintenance fees are very high and any updates I can't do myself, I have to pay extra to them. We were looking to switch to cloud based version but their fee is so high which didn't work for us either. In other words, once they got you and you are stuck with them, anything you want to do will cost you a fortune.

Terrible software, terrible company and trapped due to 7 year contract!!

Apr 28, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: You can take breaks between patients while the EMR goes down quite frequently. The patients don't like it though when they start a riot in your waiting room. Because the software and cloud are terribly made and break down a lot you do get to talk to the folks in India a lot...that's where the IT is based from. Since they aren't able to help you and just say things like "this is a global problem we are aware. " That's really nifty but I have 15 patients waiting for me. This hasn't really turned out to be a PRO.... to be honest there really are no PROs.

Cons: high price to get out of contract. Shady company with a very bad product. This will be the worst business decision you ever make. You simply cannot get out of contract. In my opinion would never ever do business with this company.

Overall: None....only a practice in debt......................................................................................................................

Biggest mistake, we did in our life

Apr 22, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Please , do not think about Do not ruin your life , your patients and your sanity over it. Inspite it is very expensive but changing software is not easy.

Pros: EHR with horrible customer support I do not like anything about it. May be email intergration . They return the call same day but useless

Cons: 8 months ago, we are getting multiple errors during the day, that paralyzed the computer and we have to restart the computer again that may take up to 10-15 minutes and sometimes more. Imagine this can happen 10-20 times per day which lead us to finish charting at midnight every day. Very frustrating We are contacting our attorney

Lack of customer service and a multitude of issues including connectivity and third party vendors make this very difficult to recommend

Apr 21, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Comments: The turnover within the company makes it difficult to establish a relationship with anyone if there is an issue. Routine failures in connectivity and lack of timely support create severe difficulty with work flow and patient care.

Pros: I have been using it for 7 years so familiarity is about the only saving grace at this point. It is a certified ehr vendor.

Cons: see review title. Follow My health portal was unusable. Third party vendors for additional add ons available for additional fees. I have been told that I will need to pay them for access to my patient records should I desire to switch to another vendor or retire.

Unable to Fix Problems in a timely manner.

Apr 17, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Not happy with the Allscripts System. Have been with company 16 years, started with Tiger then Allscripts Myway, now Allscripts Pro. Unable to get problems resolved in a timely manner. Problems understanding the customer service, overall language barrow. Ask when to call in (Have you check the Allscripts Port for the answer first before call customer service) We are a busy 4 physicians office and don't have time to search for the answer to our problems) We need an answer so we can continue on with our daily duties.

Pros: Displays nicely, user friendly for the most part, easy to navigate, Doctors like having the dragon.

Cons: Problems with e-Prescribe, allowing the physician to free text diagnosis, doesn't show social security numbers (which would be very helpful for the referral clerks), If correction needs to be made in PM the corrections do not cross over to EHR, so you have to go in and do an addendum

WORST.EHR/EMR.EVER!!!!

Apr 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: It is so ancient. Not sure how they can say they are one of the best or leading in EHR?? Complete lie! Has any of the faculty or developers of this company ever seen any other EHR?? I'm guessing not. Maybe they should see some other EHRs or have experienced providers help them! You also get nickel and dimed on everything even when you pay majors dollars to have the program and have to continue to pay for services, monthly fees, and for every upgrade and added the feature. Their customer support is horrible because half the people don't know what they are doing.

Pros: Nothing. Well I guess I'm supposed to pretend that I like something to move forward, but I honestly cannot!

Cons: Everything from the layout, templates, workflow, e-scribing, how only one person can be in the note and you have to steal it or take it over in order to do your part. I can't even create a note on someone I saw last week because another provider had two charts open on this patient that needed to be finished. AND...I can't even view any of these open notes either even when I am following up on this patient and need to see some things. You have to enter each prescription and send separately. The search buttons for diagnosis, procedures, test, education is horrible. You need to be able to find one thing with multiple names medical and layman, most commonly used. The nurses should be able to put in their vitals and go into medication, history, social, family, etc.....at the same time I getting into the HPI, exam, diagnoses and plan. I should be able to see the entire note, every section, on one page so I don't have to do a tone of clicking to try and see everything. I want to see the entire note. I should also be able to see problem list, medications, and other things off to one side. If someone is trying to open a section I am in it just needs to let them know by saying "so and so is in this section right now do you really need to take it over as it wouldn't save anything." This was helpful with the last EMR I had at my last job as I could even ask the person it said was on if they could get out of the section if I needed them too. When you have a template, you should be able to select something, but still alter it. For eg. if you choose one of the already made master list options you can't even put anything before or after or in between the sentence. Even when entering days or weeks to some of these sections you should be able to free text and even put 2-3 weeks or whatever you need to put in there. It should be very easy to make templates and edit things. Have any of these developers ever went into a medical office to even see how busy and complicated it is. It needs so much work. It is SOO old school!! I seriously am so frustrated, I can't even understand how this business is still successful?? I'm honestly going to spread the word on this program as it is the worst investment ever. Also when running reports it doesn't capture everything. Also isn't very helpful for meaningful use.

Unhappy with Allscripts

Feb 11, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: It is a nightmare. "Allscripts is not user-friendly, updates that allow for monitoring of data gouge us (but are a requirement of future reimbursement) and support is slow to respond to problems. When we notify them a common response is "it is a known problem". That is not at all reassuring.

Pros: E-prescribing

Cons: Everything else

Recommendations to other buyers: Stay far away from this product. Not only will it drag you down but it is almost impossible to get out.

Inflexible system

Feb 09, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Does not accept different file types (PDF, Jpeg) to be imported into the encounter. Too many clinics to accomplish simple tasks. Not Intuitive. Does not allowed to open multiple windows. Free text entry limited: No formatting, limited character entry.

Pros: Nothing

Cons: Inflexible.

Recommendations to other buyers: Look elsewhere.

Run don't walk away from this garbage product!!!!

Feb 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Awful! The server is constantly down. The customer service takes 3-4 hours to resolve complaints. The representative they assigned to help us because of our constant issues does not return texts or phone calls. There are constant errors once inside the software (that is once in a blue moon when you could actually sign in). The fees continue at monumental cost once the software is paid off. I'm hiring an attorney. Did I mention it is awful?

Pros: It allows you to integrate faxes from outside sources. That's about it.

Cons: See above review. Don't waste your money or your sanity!

Recommendations to other buyers: Absolute contraindication! Death will ensue if a practice is mixed with this product!

Allscripts very dissatisfied

Dec 12, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: So expensive they do not keep up they have made me loose a fortune and they do nothing about my loss in income

Pros: The notes are good they have some good people

Cons: It's slow and we get kicked out

Recommendations to other buyers: Check out e clinical and epic

Allscripts poor customer service and poor professional

Dec 08, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: All scripts takes advantage of doctors by getting them on 5 year contract and not giving the support to get the work done. Sending invoices which are not related and not having the professionalism to say sorry and correct the mistake. Fragmented service ie sending to different departments then taking care of the issue. I would be surprised if this EMR will make in in next 10 years. Those who have it review your contracts and find options.

Pros: It is Electronic Medical Record

Cons: It will a short term EMR as you will get a new one or retire prematurely due to frustation of dealing with it

Recommendations to other buyers: Please use a EMR which has easy out and give you data without charging too much

Buyer Beware

Nov 17, 2016
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We are a small three doctor practice. Signed with Allscripts in 2013 as Bon Secours Hospital was contracting with them and offering to subsidize portion of cost. Three years of struggling with customer support issues ranging in downed system to billing disputes. Our bookkeeper hired in Jan 2016 contacted Allscripts in January & was told account was in good standing only to receive a notice in April 2016 that we owed "reopened invoices" in the amount of dollars. We continued to pay current invoices and disputed the amount until they provided us with an audited AR history of our account. They responded by putting our account on hold preventing us from doing business. We agreed to pay the disputed amount out of necessity in order to continue to see patients and generate income. They refused to provide us with an audited AR history of our account to review the charges only providing data in an excel spreadsheet. Additionally, one of our partners is leaving the practice due to life threatening health issues. Allscripts is refusing to let us out of the 2 years remaining on her license.

Cons: They are too big and too impersonal. Impossible to reach out to someone higher up in the company if you are having issues with any department whether it be accounting or contracts. We are still in shock that they had/have the capability to prevent us from conducting business due to legitimate dispute even though we continued to pay them. They can and will prevent access to your records unless you comply with them.

Recommendations to other buyers: Look elsewhere

Allscript a compare to Epic

Nov 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I am a Home Health RN and have experience with Inpatient oncology and ER prior. I have worked with both all scripts and epic. Both work well in the inpatient setting but I prefer all scripts in the home health setting. Allscripts has a better chronological tracking of notes and overall picture of the patient. Epic has you hopping around trying to compare previous visits/nursing notes. It is difficult as the pt condition is more complex.

Not worth it

Oct 17, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This system has been a challenge from day one. We have had numerous problems with it and have not found customer services and/or tech support to be helpful in resolving issues. We have been charged for services that were not functional... a complete frustration.

Recommendations to other buyers: I would not recommend this system. We have used it for a number of years and have been very dissatisfied.

From the laboratories perspective.

Oct 10, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Comments: Allscripts touts connectivity as a strength. Of all the EHRs with which we connect, Allscripts takes the longest and at the highest cost. Hub technology from eClinicalWorks gets a interface up in two weeks at one tenth of the cost of an Allscripts point to point interface. It appears Allscripts views interfaces as a cash cow for them.

Cons: Connectivity Difficulty creating and maintaining lab order catalog.

Recommendations to other buyers: Buy eClinicalWorks.

Business Manager

Aug 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: That it interfaces to our very outdated practice management system and I feel its very user friendly

Cons: There should be more customization for specialties

Recommendations to other buyers: I feel like it is user friendly and there is so much that it can do. I have not worked on any other EHR systems so I have nothting else to compare it to,

Complicated, but it works.

Jul 19, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It has many options. It can do lots of things. All of the pieces fit together and work nicely.

Cons: It's not customized for my specialty. It's all very generic. I wish there were pictures for ENT staging, etc.

Recommendations to other buyers: If you need something general, this works. But if you need a custom EMR for your specialty, it may not be good for you.

Powerful software

Jul 19, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It has great customization. Protocols, diagnoses, many things can be put together for ease of use.

Cons: Expensive! They have both monthly fees and a yearly maintenance, which can get very expensive.

Recommendations to other buyers: Make sure you need something this powerful, to justify the expense.

Hospice Administrator

Jul 07, 2016
3/5
Overall
3 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: the product has been around for quite awhile and when used as it was meant to be used, it works well. Need additional education on reports etc.

Cons: how long it takes to receive an answer back; not always timely. We did have an on-site visit and did ask some questions regarding the template for IDT and have not received the requested information. This meeting at least three months ago.

Recommendations to other buyers: move past the sales team and really understand what the product has to offer

Full service, Full price

Jul 06, 2016
4/5
Overall
2.5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is very powerful, customizable, and complete. It has all the bells and whistles.

Cons: Extremely expensive, at times big and cumbersome. Cost of ownership is crazy high.

Recommendations to other buyers: If you need this kind of power, it's great. If you don't, save the money. Large groups only, it seems.

I have worked in the Allscripts Home Care for 5 years.

Jun 28, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I really do not like the product because it seems so antiquated. I feel that Allscripts does have the updated CMS changes needed.

Cons: It does not seem intuitive and requires the user to go through many screens to accomplish documentation of a visit or assessment.

Recommendations to other buyers: We would like to have the program on a tablet that is able to meet all of the required documentation needed for CMS. I would also like to see the programs be more user friendly and intuitive.

Review of Allscripts Homecare EHR

Jun 15, 2016
3/5
Overall
3 / 5
Ease of Use
1.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The acquisition of the homecare component should bring Allscripts out of the hole and fill the gaps.

Cons: The sales Rep is obnoxious and has complete lack of follow up.

Recommendations to other buyers: Make a punch list and get everything in writing. The allscripts rep makes false promises and does not follow through on what they sell you on.

Slow documentation with a lot of clicking

May 27, 2016
2/5
Overall
5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: I can accomplish the job. There is not much more I can comment on as I have used this EMR. I have used EPIC, Help 2, iCentra and others in the past too.

Cons: The system closes at 9 PM - our customers may still be checking in late and we are abruptly interrupted and cannot check them into the system. Too much clicking - many functions do not work or fill in. Many templates do not allow for flexibility with constant billing problems when used. The system goes down fairly consistently on Saturdays from Friday night functions

Recommendations to other buyers: Have more customer service and follow the Revere Health mission statement and allow patients to check in at 9 PM, since door close at 9 PM and many times patients are still waiting to Check in.

Family Practice Physician have used this EHR

May 26, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Good EMR for multispeciality groups, able to customize.

Cons: Only runs on old internet explorer version-seriously it's time for an upgrade searching for billing and procedure codes not user friendly

Recommendations to other buyers: Will need to customize extensively to meet your needs, but does have that capability.

The system of my dreams

May 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This product is user friendly and the company always creates updates based on our suggestions. This company really cares about our business and success.

Cons: I wish that they would schedule updates after our clinic closes at 9 pm. Sometimes updates interfere with our charting during business hours.

Recommendations to other buyers: The benefits are amazing from this system. We all love it and couldn't imagine having a different system.

Amazing Program to Boost Your Success

May 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This product is so easy to use. It has an electronic prescribing function and saves our printer and physicians from taking the time to manually write or type out scripts.

Cons: There are occasional glitches when trying to put in medications and it takes around 30 seconds to find one medication. This can be frustrating sometimes if you have a lot of medications to put in.

Recommendations to other buyers: Just try it out. You will be amazed! After only a few minutes, you can see how much better this EHR system is compared to its top competitors.

The good outweighs the bad

May 26, 2016
4/5
Overall
4.5 / 5
Ease of Use
3 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: This product has a good visual field and is easy to see and navigate around.

Cons: Trying to put in pt histories can be slow for the computer to jump between the history tab. This is manageable compared to the benefits.

Recommendations to other buyers: This product is down to earth and easy to navigate through.

Allscripts

May 26, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: I like how we are able to change templates to our needs. I also like the tasking capabilities.

Cons: I wish the immunization schedule would give a flag of which immunizations are due or past due.

Recommendations to other buyers: I overall like this product. I have previously used NextGen. It was similar enough that the transitation was smooth.

Not too shabby

May 26, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It does a pretty good job keeping all pertinent information within a few clicks of a mouse.

Cons: It can be time consuming to set up all your favorite lists in the system.

Recommendations to other buyers: I can't really think of anything specific, as it does what it is needed to do.

Happy with the product

May 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Our Reps are awesome, so responsive. I also like to be able to customize templates

Cons: Their invoices are a mess. We recently got a invoice from 2014...2 years later!

Recommendations to other buyers: Make sure you understand everything and implement all best practices from the beginning

DISAPPOINTED

May 12, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I DON'T KNOW WHAT TO SAY:( IT HAS BEEN A VERY LONG 30 PLUS YEARS WITH ALLSCRIPTS( MEDIC/MYSIS). WE LOVED THE PRODUCTS WHEN THEY WERE MEDIC. GREAT CUSTOMER SUPPORT AT THAT TIME.

Cons: CUMBERSOME, LACK OF PRODUCT SUPPORT IN A TIMELY FASHION, VERY EXPENSIVE. I HAVE BEEN TRYING TO GET SOMEONE TO SPEAK WITH ME ABOUT THE CLOUD BASED PRODUCT. NO ONE WILL RESPOND.

Recommendations to other buyers: PLEASE CHECK OUT ALL THE PRODUCTS AVAILABLE. WE HAVE BEEN WITH FOR ALMOST 35 YEARS. THERE ARE MUCH BETTER PRODUCTS OUT THERE TODAY.

Allscripts helps improve efficiency and documentation

May 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: The integration and intuitiveness to drive quality patient care

Cons: work around. releases that do not function as expected

Recommendations to other buyers: Use the entire system available for the most efficiency

Look no further for an easy to use system!

May 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This product is always updating and changing for the better. The system is easy to use and the support team is amazing at helping to work out any glitches.

Cons: It can sometimes take a a little bit of time for them to turn your feedback into updates but overall it's worth it.

Recommendations to other buyers: This system has something for everyone. It met every single requirement across all our clinic staff (MDs, PAs, MAs, front desk.)

Good product, support somewhat weak

Apr 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The product is very robust. There are many good features with the product. It is a stable product. We've not experienced any major issues or problems when upgrading to newer versions. Product is fairly user friendly.

Cons: At this time I would have to say it is support. Not all of the support is lacking, it depends on the module in which you are needing support. Support seems to be broken down by teams. One of the teams seems to be weaker than the rest. I currently have a support call that has been open since November. I've tried several different avenues of getting this problem resolved but still have not had success. There seems to be no easy way to get to management to report these issues either. I think perhaps it may be growing pains. I've worked with Allscripts since 2007. It didn't used to be this way. It seems as though since their phone system has become more automated and support has expanded to include staff outside of the country the quality is lacking.

Recommendations to other buyers: The product is good. Make sure to review all the areas that are important to you. Make sure to have a candid conversation about support.

Allscripts Review

Apr 11, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I like all the functionalities of Allscripts and it does allow us to access a lot of information

Cons: The lack of custom reporting available and we do not have access to all the information we need because it is the cloud version, pricey

Recommendations to other buyers: Allscripts does have a lot of functionality, but it can be pricey

Home Health Review

Mar 25, 2016
4/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Quick response time for IT help. The IT staff are very friendly, just difficult to understand sometimes. I like how the EMR looks when it is printed out.

Cons: It is difficult to understand the language or accent of some of the IT help. Also my staff can not sych from home sometimes and we have been told recently that Allscripts does not work with VPN or remote access. This is and important feature that is needed for a home health company. I also wish that entering medications and ending them were easier. If we have a patient that gets admitted to the hospital for a few days, we have to end each med and then add them back in when they come back home. The way Allscripts medication feature is set up is not worker friendly. Nurses would love to give you input on how to make this feature much easier.

Recommendations to other buyers: Choosing a vendor that allows you to sych and works with VPN or remote access is important for a home health company. Improving the medication entry and discharging of medications. Allowing agencies to edit and create their own personal templates and questions.

Problems with getting things fixed, going to the cloud, lots of issues

Mar 23, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Willing to work to develop apps. Ease of use out of office.

Cons: Down time, issues with getting results from issues

Recommendations to other buyers: It does all the things a large practice needs; they need to go back to sales person takes care of all issues for you.

My entire experience with Allscripts was poor, and I am not alone!

Feb 11, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: I liked the way reports would be generated, but the product was not user friendly and we lost money using Allscripts.

Cons: Customer service was slow and lacked knowledge of their product.

Recommendations to other buyers: Run. There are other much superior products available.

Allscipts is not the solution for us.

Feb 02, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
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Pros: There is not really anything that we like about this product. it does not meet our needs and it is very difficult to use.

Cons: It is not user friendly, takes the staff twice as long to complete visits.

Recommendations to other buyers: I have no recommendations for them at this point in time.

Allscripts

Mar 04, 2015
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We love the ease of use and great customer support.

Cons: There are a lot of bugs in the software that we need help with resolving.

Recommendations to other buyers: Be patient as it takes time to get used to the software.

Review of Allscripts

Mar 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's user-friendly. I have been using it for almost 10 years and find it easy to use and learn when updates come through.

Cons: I really don't have any problem with the product and vendor for Allscripts.

Recommendations to other buyers: I would recommend that they try Allscripts as it is user-friendly and does all the functions necessary for medical billing.

EMR review

Feb 27, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Best customer support currently available for the industry.

Cons: There isn't anything that I do not like about this product and vendor.

Recommendations to other buyers: Great software as long as your willing to spend the time and money to leverage all of the features.

Allscripts

Feb 27, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Good patient education tools that are evidence based.

Cons: Everything is an add-on for additional cost. Why release something when you already have hot fixes in the works?

Recommendations to other buyers: Make sure it is robust enough for your needs and get references for groups like yours.

My Take of Allscripts

Feb 25, 2015
4/5
Overall
1.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Pros: Inclusive of all medical records and correspondence.

Cons: Very non-user friendly. Upgrades result in more issues.

Recommendations to other buyers: Ask what the main complaints are from people who use it daily.

Allscripts review

Feb 25, 2015
3/5
Overall
1.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: I think that the templates and medication review are easy to use.

Cons: The program is not intuitive, and it takes a long time to document in patients' charts

Recommendations to other buyers: Talk with other providers to determine which systems they think are most user-friendly.

Could be better

Feb 25, 2015
2/5
Overall
1.5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Pros: Helpful to streamline some aspects of patient care.

Cons: Unwieldy product interface with users and needlessly tedious in its use.

Recommendations to other buyers: Look long and hard at a variety of systems before making any choice of EHR.

Liz, Nurse for In Home Care

Jan 06, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: There's nothing I like about Allscripts.

Cons: It's super slow, glitchy, and not even close to user-friendly.

Recommendations to other buyers: Look elsewhere. It wastes the clinician's time that should be spent on patient care.

Nurse at mid-sized hospital using EHR

Dec 19, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I can't think of a single thing I like "best" about this EHR.

Cons: The AllScripts EHR we are using is terrible to say the least. Nothing populates to anything else in a meaningful way. If I give insulin, it should populate to the diabetic flowsheet. But I have to double chart everything. It isn't capable of connecting to our telemetry, so again, another entry. The physical assessment is ridiculously laborious to chart. It takes nearly 20-30 minutes just to open my patients chart. As I move from room to room to chart at the bedside (per directive), the log in and out time is very long. Once charting, there are far too many descriptors that mean nearly the same thing. The list of possible findings is so long that it takes forever to look through and it's not in any particular order that I can see (such as alphabetical descriptors so it's easier to find what I'm looking for). It forces you through some things line by line, while completely skipping others so I have to manually go back. For example - on the skin assessment, I am line by line forced through everything each time. But on the cardiac section, it skips right over the telemetry parameter if the patient's assessment was WDL. If I've added a tele parameter I probably want to use it. There are so many columns across the page it's mind numbing to look at and often leads to people inserting data in the wrong column. If a parameter is accidentally clicked but is quickly realized not to be the one I meant to click, there is no way to delete it, this leading to yet another grayed out but space taking place. If there has been no data entered in a parameter, we should be able to delete or have an undo action option. In short, we are health care providers, not IT professionals. I should never be spending more time charting about the care I am providing than actually providing care. And the worst part is that with all the endless clicking of boxes, I chart less meaningful things than I did paper charting! I have yet to find one person who likes our system.

Recommendations to other buyers: Take notes of those areas you are having trouble with. Poll co-workers to see if they have areas of appreciation or frustration.