# Towbook Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Towbook Management Software - reviews, pricing plans, popular comparisons to other Fleet Management products and more. Source: https://www.capterra.com/p/94188/Towbook-Management-Software --- # Towbook Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Towbook Management Software ## What is Towbook Management Software? Cloud Based towing management software for towing companies to use for dispatching, impounds, invoicing and more. You can use it from anywhere with access to the internet. We also have mobile apps for Android and iPhone/iPad. You can receive calls straight into Towbook from major motor clubs, dispatch calls straight to drivers phones, and generate billing statements with just a few clicks. Plus, Towbook offers free 24/7 phone support. ## What is Towbook Management Software used for? [Towing](https://www.capterra.com/towing-software/)[Fleet Management](https://www.capterra.com/fleet-management-software/) Overall rating Based on 82 user reviews Reviews sentiment Positive 96% Neutral 1% Negative 2% Starting price $49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Towbook Management Software alternatives Highest Rated [4.8 (34)](https://www.capterra.com/p/161899/Cetaris-Fleet/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (26)](https://www.capterra.com/p/2072/AMCS-Fleet-Maintenance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (332)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (2,742)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/94188/Towbook-Management-Software/alternatives/) ## FAQs about Towbook Management Software Overview ### What problems does Towbook Management Software solve? Towbook Management Software solves dispatch bottlenecks, paper-based workflows, slow invoicing, and fragmented tracking of drivers, trucks, payroll, and payments. It helps towing companies, dispatchers, office managers, and fleet operators speed call handling, send accurate ETAs, automate billing, and reduce after-hours administrative strain with responsive support when issues interrupt operations. Answer based on 54 reviews Overview ### Which roles and teams benefit most from Towbook Management Software? Towbook Management Software is most used by towing company owners, executives, and operations managers who need visibility into jobs, drivers, billing, and business performance. Dispatchers and office teams rely on it to assign calls, track service status, manage customer records, process invoices, and keep daily towing workflows organized. Answer based on 79 reviews Overview ### What company size and specific industries is Towbook Management Software built for? Towbook Management Software is designed for towing companies of any size that specialize in consent towing, roadside assistance, and private property or incident management tows. It is built for businesses in the towing and vehicle recovery sector that manage these service types. Features and Usability ### What are the key features of Towbook Management Software? Towbook Management Software includes core towing operations features like digital dispatch, driver and truck tracking with GPS, job tracking, and billing and invoicing. Differentiating features include driver commissions, QuickBooks integration, custom forms with electronic signatures, and real-time reporting, plus lot and impound management for towing-specific workflows. Answer based on 54 reviews Pricing ### How much does it cost and what fees or limitations are included? Towbook Management Software starts at $49/month for the Starter plan, with Premium at 99, Pro at 189, Ultimate at 289, and Enterprise at 389. Plans are billed monthly, include no setup fees, and offer a free trial. Reviewers call it affordable, but note some features are limited to higher tiers. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Towbook Management Software integrate with? Towbook Management Software integrates with Square Point of Sale, Google Maps, QuickBooks Online, QuickBooks Online Advanced, and Webfleet. These integrations cover payments, mapping, accounting, and fleet tracking, giving towing teams access to the core tools most often connected with dispatch, invoicing, and route visibility. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Towbook Management Software offer? Towbook Management Software provides live online training and documentation to help teams get started. Live online sessions support guided setup and feature walkthroughs, while documentation offers written reference material for self-paced learning and ongoing support. Answer based on 1 reviews Getting Started and Support ### What customer support options does Towbook Management Software offer, and how do users rate the experience? Towbook Management Software offers email/help desk, phone support, 24/7 live representatives, and chat. Users often describe support as fast, easy to reach, and staffed by helpful people who resolve issues quickly and communicate clearly during outages. A smaller set of reviews mentions declining service quality, rude interactions, and occasional frustration. Answer based on 54 reviews Dispatch and drivers ### How well does Towbook handle dispatch and driver management? Towbook Management Software makes dispatch and driver management easier for many towing businesses through digital dispatch, mobile access, driver tracking, and ETA updates. Small operators and multi-location teams like the faster call handling and reduced paperwork, though some mention occasional outages, limited driver permissions, and a few integration or navigation gaps. Answer based on 27 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Database 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. GPS 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Alerts/Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Billing & Invoicing 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Client Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Client Portal 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients Towbook Management Software 14 features Integrate with a third-party accounting system Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Create, manage, and send invoices or bills to customers Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Tracking, calculating, and paying commissions and earnings to employees A collection of customer information such as contact details, demographics, previous interactions, etc. Digitally sign online documents Management of commercial motor vehicles for work-related purposes Monitor fuel consumption and optimize fuel usage System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Manage, maintain and track the performance of assets and equipment Plan daily routes to optimize employee scheduling and provide directions Get Advice We can help you find the software with the features you need. Features 4.8 (71) 4.8 Based on 71 reviews ## Pricing Value for money 4.8 (68) Free Trial [View pricing plan details](https://www.capterra.com/p/94188/Towbook-Management-Software/pricing/) Starter $49.00 Flat Rate,Per Month It includes: - 250 Calls Per Month - Account Statements - Commission Tracking - Mobile Apps - Photo Uploads - Priority Call Text Alert - Reports - Square Integration - Unlimited User Accounts Premium $99.00 Flat Rate,Per Month It includes: - 250 Calls Per Month - Account Statements - Automated Email Call Processing - Automatic Address Completion - Automatic Impound Letters & State Forms - Call History Tracking - Commission Tracking - Digital Dispatching - Impound Management - Mobile Apps - Photo Uploads - Priority Call Text Alert - Reports - Square Integration - Tow Out - Unlimited User Accounts Pro $189.00 Flat Rate,Per Month It includes: - 500 Calls Per Month - Account Statements - Advanced Notification Service - Automated Email Call Processing - Automatic Address Completion - Automatic Impound Letters & State Forms - Automatic Mileage Calculations - Call History Tracking - Commission Tracking - Customer Portal - Digital Dispatching - Impound Management - Lock & Audit Calls - Mapping & GPS Tracking - Mobile Apps - Motor Club Direct Billing & Payment Importing - Multi-Company Support - Multiple Addresses - Photo Uploads - Priority Call Text Alert - Private Property Features - Quickbooks Integration - Quotes - Reports - Request Customer Location - Square Integration - Tow Out - Unlimited User Accounts - User Check In - Vehicle Locator Ultimate $289.00 Flat Rate,Per Month It includes: - 1000 Calls Per Month - Accident Reports - Account Statements - Advanced Notification Service - Automated Email Call Processing - Automatic Address Completion - Automatic Impound Letters & State Forms - Automatic Mileage Calculations - Call Chat - Call & Driver Map Replay - Call History Tracking - Commission Tracking - Customer Portal - Customer Satisfaction Surveys - Digital Dispatching - Driver Ratings - Impound Management - Lock & Audit Calls - Mapping & GPS Tracking - Mobile Apps - Motor Club Direct Billing & Payment Importing - Multi-Company Support - Multiple Addresses - Photo Uploads - Predicted Call Arrival Times - Pre-Trip Inspection Management - Priority Call Text Alert - Private Property Features - Quickbooks Integration - Quotes - Real Time Customer Updates - Reports - Request Customer Location - Square Integration - Tow Out - Unlimited User Accounts - User Check In - Vehicle Damage Forms - Vehicle Locator - Video Uploads Enterprise $389.00 Flat Rate,Per Month It includes: - 1500 Calls Per Month - Accident Reports - Account Statements - Advanced Notification Service - Automated Email Call Processing - Automatic Address Completion - Automatic Impound Letters & State Forms - Automatic Mileage Calculations - Call Chat - Call & Driver Map Replay - Call History Tracking - Commission Tracking - Customer Portal - Customer Satisfaction Surveys - Digital Dispatching - Driver Ratings - Impound Management - Lock & Audit Calls - Mapping & GPS Tracking - Mobile Apps - Motor Club Direct Billing & Payment Importing - Multi-Company Support - Multiple Addresses - Photo Uploads - Predicted Call Arrival Times - Pre-Trip Inspection Management - Priority Call Text Alert - Private Property Features - Quickbooks Integration - Quotes - Real Time Customer Updates - Reports - Request Customer Location - Square Integration - Tow Out - Unlimited User Accounts - User Check In - Vehicle Damage Forms - Vehicle Locator - Video Uploads Value for money 4.8 (68) 4.8 Based on 68 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Webfleet](https://www.capterra.com/p/134918/WEBFLEET/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (79) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (79) 4.8 Based on 79 reviews ## User reviews Overall rating 4.8 Based on 82 reviews Filter by rating 5(76) 4(3) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent BH Brian H. Owner Transportation/Trucking/Railroad ### "Towbook for the Win " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 We use Towbook daily amd it is a great tool to have in your arsenal. Towbook makes digital dispatching simple and highly effective. Pros What i like most about towbook is the ease of use. No complicated unnecessary task. Second it's value for the cost. Cons The tier status of the platform. You get access to all the app has for free promotional. The lower tier is still great but the top tier features are impressive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Samuel G. General Manager Transportation/Trucking/Railroad ### "Great software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 25, 2025 Its been easy to use and with constant updates just keeps getting better. The driver apps are easy to use as well. Pros Towbook is a full solution for towing company management, we have run and invoiced over 40,000 calls through it. Its easy to train users on, easy to track drivers and job status and easy to quote jobs. It even has in depth tools for driver commissions and reports. Cons The only feature its missing is a time card for drivers, that would truly make it a one stop shop for towing. Alternatives considered [Beacon](https://www.capterra.com/p/190441/Beacon/) Reasons for choosing Towbook Management Software It had the most modern and easy to use user interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Janet J. Student E-Learning ### "Invaluable to remote workers especially for dispatching " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2025 Overall, I would not mind using towbook again as it was easy to learn, especially being trained by phone/zoom for a remote position, and fhe program has the capability to handle everything needed in the dispatching roadside business. Pros I used towbook whrn working with a dispatching service that helped to set up our drivers with roadside assistance and insurance companies. It was easy to sue once i got the hang of it, and I liked that it was flexible and whether I was speaking to a stranded customer, a towtruck driver, or an insurance/roadside assistance company, the program had all the tools I needed to navigate for drivers, give customers eta's and find available drivers for companies setting up assiatkce for their customers. Cons Sometimes the program would freeze up requiring a reset of the computer which during a busy wotkday answering calls can br very frustrating. I do not blame towbook alone however for the issues as some were caused by internet connectivity, but still it was frustrating and counter productive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WF William F. VP Transportation/Trucking/Railroad ### "Towbook Invoice and Call number changes" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 11, 2023 It has been good for several years (4+). My biggest gripe and reason for writing this review is to inform customers before they get locked into a company whose customer service is obviously going downhill. I'm openly looking for an alternative but have so much invested in Towbook that I am reluctant to leave (like a terrible relationship). Pros Ease of use and functionality of the software for transport / towing. Cons Customer support has gone downhill in 2023. The company seems more interested in cutting down the time to interact with its customers rather than giving the customer a solid product. Specifically, I am astonished by their complete objection to changing OUR call numbers in the software (which they have done for 4+ years now and promised to do in 2023) to merry up with the calendar year 2300001 etc. The only thing I can attribute this to is laziness and "streamlining" by some pencil-pushing workflow efficiency figurehead to boost profit and cut down on the number of employees. Just bad scenario for the small business who is invested, left with a decision to move on or stick it out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kenison K. Towing Business Transportation/Trucking/Railroad ### "It is about time I made my life easier !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2023 Fantastic. I can dispatch, invoice AND collect payment all right in Towbook.... all I do is input the customer information once! I already have more time to focus on growing the business. Pros So easy to create and assign a dispatch. I love how Towbook can connect to our QuickBooks. I did a lot of research on different products. I spoke to different towing companies to get feedback. I can't believe I waited so long before I called for our free trial ! The support is awesome. Chat button available anytime.. or you can email or call them. BUT ! We have not had many questions because it is so user friendly !! Thank you Towbook. Cons Well . I like colour , more colour coded choices for different sections on a call would help to identify it more quickly ( for me anyway ) Reasons for choosing Towbook Management Software Other tow truck business owners opinions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Buffy R. Office Manager Transportation/Trucking/Railroad ### "The Business software of today, tomorrow and the future. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2022 Has helped build our business to what it is today. Improved ETA times, ease of invoicing, and more. The Customer Service is Excellent and we will continue to utilize this program for our business. Pros The GPS, and the ease of connection to our roadside provider network. Cons We love everything about the software. Continually updating the software to satisfy clientele need. Reasons for choosing Towbook Management Software Has the best software, customer service and continually updating to meet clientele needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Dispatcher and Accounts Receivable Automotive ### "The best Towing Software in the industry " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2021 Pros Towbook is extremely easy to use and has changed the way we do business for the better. This software allows us to easily keep track of what our drivers are doing and plan how to most efficiently utilize our fleet to get people safely out of harms way or to their destination. The visual comparison to the most used social media website makes Towbook very user friendly and non-intimidating. The software support (by online chat, phone and email) is easily and quickly reachable 24/7 and generally a response is helpful with problem solving solutions. Cons When there is an outage it really cripples our operations. Thankfully outages don’t last very long and support is generally very transparent as to how long it is expected to last. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Mark G. manager Automotive ### "why Towbook works for us" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 9, 2021 getting to the disablement location a providing service in a timely manner Pros easy to use, run plates to get vin numbers and the uploading of photos is easy, the ease for the user makes it a plus Cons the maps are some times off and will lead the driver miles off course causing the call to the customer to be late Alternatives considered [Dispatch Anywhere](https://www.capterra.com/p/92601/Dispatch-Anywhere/) Reasons for choosing Towbook Management Software plate and vin option Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH John H. Heavy rescue Automotive ### "Towbook" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 19, 2020 Overall towbook is a good one to use I have also used to use towsoft in the past and I find towbook to be better Pros This is awesome when it comes to dispatching. Easley send tow call to other employees. Used to help and calculate prices and daily logs. Cons Hey tell the GPS tracker isn't that great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Peter C. Owner Transportation/Trucking/Railroad ### "Best Decision Ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2020 The staff at Towbook are top notch. Always helpful and friendly, and always able to assist. If they don't have the answer immediately, they will research the situation and find an answer. They are familiar with the towing industry, and it shows in their knowledge in responding to questions and concerns. They take comments and suggestions and actually implement them into the upgrades in the software package. I would recommend Towbook to anyone in the industry, the use of the software has created such an accountability for our income, it is unbelievable. It pays for itself time and time again! Towbook ROCKS!! Pros Complete customization to allow for the most functional use and integration into our current operation. Customer service is top notch, always helpful, friendly, and timely! Continued upgrades are always useful and allow for even greater efficiency in running our tow operation. The ability to generate custom letters is also extremely helpful. The ability to have multiple users at no added cost is key! Cons Nothing negative to say about this software. Alternatives considered [Dispatch Anywhere](https://www.capterra.com/p/92601/Dispatch-Anywhere/) Reasons for choosing Towbook Management Software Multiple users and affordability! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/94188/Towbook-Management-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Samsara vs Towbook Management Software](https://www.capterra.com/compare/94188-167543/Towbook-Management-Software-vs-Samsara-for-Fleets-0-00-6-23)