Towbook Management Software

5 / 5 26 reviews

Who Uses This Software?

Towbook works with Towing Companies that specialize in consent towing, roadside assistance, and private property/incident management tows.


Average Ratings

26 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Towbook
  • www.towbook.com
  • Founded 2007
  • United States

About Towbook Management Software

Cloud Based towing management software for towing companies to use for dispatching, impounds, invoicing and more. You can use it from anywhere with access to the internet. We also have mobile apps for Android and iPhone/iPad. You can receive calls straight into Towbook from major motor clubs, dispatch calls straight to drivers phones, and generate billing statements with just a few clicks. Plus, Towbook offers free 24/7 phone support.


Towbook Management Software Features

  • Billing & Invoicing
  • Client Management
  • Commission Management
  • Fleet Management
  • Fuel Management
  • Lot Management
  • Maintenance Management
  • Routing

Towbook Management Software Reviews Recently Reviewed!

I wish i could give a higher rating than 5. The customer service is second to none.

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: customer service/ease of use The customer service is amazing. and the software only takes a short timeperiod to train new staff on

Cons: the mobile app is sometimes buggy. But it seems to be updated regularly.

Towbook saved our us when the company we have been with closed down.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Towbook has went above and beyond to meet individual and specific needs to what best suited our company. The website and software is user friendly. The support staff is the best!!!

Cons: We have worked through a few cliches but can't name anything unlikeable. Towbook helps you correct issues.

Extremely easy to use, all in one place

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer service. They go above and beyond to make sure every need is met. They take all suggestions given and actually implement them.

Cons: Before I found the FAQ section, it was frustrating trying to figure things out. Then someone showed me the light at the end of the tunnel.

We have been with Towbook for over two years now. They are helpful and friendly

Aug 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: They are open to suggestions. Not saying that they can do anything you need but they look at all options to make the program the best!

Cons: Would love to see a "Repo Module " of sorts added. We feel the need to keep our repos seperate from our regular tows. It says something when the CON is an "option" you would love to see added.

Overall: I do recommend it all the time. Excellent tracking of trucks and jobs. Also never miss a day of storage with the Impound calculations automatically figured.

Far Better than the Competition... Have tried several Digital Dispatch Systems and this is the best!

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and the Account Service and Customer Service is outstanding!. Programming was easy and transferring of files was completed within 24 hours from our previous Digital Dispatch Company.

Cons: NOTHING! This software along with the programmers and contacts for our acccount have been outstanding. NO COMPLAINTS FROM US!

Overall: EASE OF USE, LACK OF COMPLAINTS FROM DRIVERS AND DISPATCHERS, OVERALL USE IS GREAT AND EASY TO LEARN

Very user friendly

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Instant dispatch and availability to bill motor-clubs directly. I like the fact that when motor-clubs pay it automaticlly pays the invoices. I no longer have to take the time to pay each one individually.

Cons: There isn't to much I don't like about the software. I've made due with everything so if at first I didn't like it, I've adjusted to it now..

Towbook has been a big change for us but, we like it more and more each day.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the digital dispatch, it is so quit in the office now,. Towbook has really slowed down the phone traffic.

Overall: Digital dispatch is the main reason I purchased Towbook.

Fast and Reliable

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Its easy to read and figure out. The layout and all the custom adds you can do is great!! Also there customer service is faster than anyone I have ever dealt with, in less than 10 mins my problems are figured out and questions are answered!!

Cons: I wish there was more ways to customize the accounts themselves. I also thought it would be nice to have more big trucks in the drop down options.

Overall: This software has made it easier to tack everything and makes it easier for the driver to have all the information right there on there phone.. easy to read!!

Fantastic program! Easy to use and many great features

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is easy to use and learn how to use. The customer service is great, they are friendly and quick to help. It can be used on different devices so it is always accessible. It is affordable and easy to invoice customers, dispatch tows, create estimates, and much more.

Overall: It streamlined many features we were looking for into one program. It is easy to use and frustration free. You can also add unlimited users so it is easy to use on different devices or by different employees.

Soon To Be The Best Tow Software Available!!

Jan 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Digital Dispatch, customization of reports and customer relations team.

Cons: Towbook just makes everything a little too easy. What am I going to do with all my free time?

Overall: Wonderful customer service available 24 hours a day. Towbook works hard saving you hours of precious time at an affordable price. The "one-stop-shop" for Application Driven Digital Dispatch to your drivers, fleet management, custom reports and so much more. The best deal around.

Recommendations to other buyers: If you have any issues, all you have to do is press the chat button and leave a message. They're quick to respond.

Next level

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: This product has changed my life and my way of doing business. Efficiency and transparency and my greatest benefit from this product. I love the fact that there is no contract or hidden fees. Set up was very easy and I was up and running in one day.

Pros: I can control and operate my business from anywhere

Cons: Would love to be able to store video

Recommendations to other buyers: Do your homework, never be bound to a contract. And never use a software that charges you for every user. Flat rate pricing is the only way to go

One of the best companies I have worked with!!!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: Ease of use
Super friendly staff
Affordability
I came use it anywhere (iOS, android, Mac, and PC)

Cons: It doesn't run the calls for me in the cold weather and snow! :)

Overall: Every time I need help the phones are answered by a live human being. The support staff is nothing shy of amazing always willing to help they never make you feel stupid like you've done something wrong. Your suggestions are always welcomed and best of all the software is fantastic, affordable and easy to use! They took the time to go thru and help modify all the settings and features for my particular company.

Recommendations to other buyers: Give it a try you'll fall in love!

The only Towing management software I'd use

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Towbook can't be beat. It's easy to use, the mobile phone interface is simple. It's feature-packed and constantly being updated. When I have trouble I called customer service and speak to a human who knows what they're doing every time. For more complicated issues it has still been same day turn around every time. With many trucks and drivers, it's nothing to juggle. I will never go back to the old way of doing things, and they leave me wanting for nothing.

Tow Book is awesome!!!

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Their Customer support is awesome. I had asked 100 modification in software while, i was using free trial and they didi it. They make you happy no matter what. This guys are awesome.

Cons: I haven't find any yet!!

Overall: Best software i have ever useed ever in tow industry. I have been with beacon, on tow, pro tow and this best i found.

Recommendations to other buyers: Best cloud based software with advance reporting, easy to use interface.

THE GOOD THE BAD THE UGLY

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: QUALITY PROGRAM WITH CONSTANT IMPROVEMENTS. GREAT TECH SUPPORT. FOR WHAT YOU GET, THE PRICE IS GREAT. SOME OF THE OTHER COMPANIES WERE ALMOST 4 TIMES AS MUCH PLUS THEY TRY TO NICKLE & DIME YOU. YOU CAN TELL HOW GOOD THE SOFTWARE IS WHEN YOU & ALL OF YOUR EMPLOYEES PICK IT QUICK.

Cons: I MADE THE MISTAKE OF WASTING TIME & PLENTY MONEY WITH THE BAD & UGLY SOFTWARE BUT THINK GOODNESS I WENT WITH THE GOOD.

Overall: 2 YEARS AGO I LOOKED AT THIS TOW SOFTWARE PROGRAM. I DIDN'T GO WITH IT BECAUSE IT DIDN'T OFFER ALL OF THE FUNCTIONS I WANTED IN A TOWING SOFTWARE PROGRAM. AFTER A YEAR OF TRYING 4 OTHER SOFTWARE PROGRAMS I LOOKED AT TOWBOOK AGAIN. THIS COMPANY HAD MADE SO MANY IMPROVEMENTS IT WAS UNBELIVABLE. WHEN I FIRST TALKED WITH THEM, THEY SAID THEY WERE AN AGRESSIVE TOWING SOFTWARE COMPANY & THAT THEY WOULD BE MAKING IMPROVEMENTS. I JUST THOUGHT THAT WAS A SALES PITCH. AFTER CHECKING OUT THEIR SOFTWARE A YEAR LATER I WAS CONVINCED. THEY HAD ADDED ALL OF THE FUNCTIONS I WANTED & MORE.

Recommendations to other buyers: IF YOU WANT TO KNOW ABOUT THIS SOFTWARE & THE OTHERS FEEL FREE TO CONTACT ME.

1425 calls cleared our 1st month with Towbook! The 24 hr support & program has changed our business!

Feb 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We made it through our first month with Towbook since our New Years launch! We cleared 100 more calls in January than our current all time record, and 200 more than January 2015. I'm positive this is a result of our drivers not spending 60 minutes of truck time on paperwork, but being on the road helping our customers. The ability your program has given us to get the calls automatically, dispatch them quickly, and efficiently has nothing but beams from the office. The amount of knowledge we have gained with just a month of data is, hands down, my favorite feature. I was able to solute our top call clear'ers, and also see areas that are lacking. I haven't had a moment I couldn't call on the staff at Towbook to get to where I was looking to be. I'm thrilled beyond words with all of you, and your product. My gushing at our association meeting this weekend came easily, and frequently. Thank you from Kitsap Towing!

Not working

Feb 08, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Keep working on it and someday it could be a great program

Only one word to use when talking about Towbook. Awesome.

Jan 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: They really do an awesome job in every aspect of the product. The customer support is so good I felt guilty one late late night I was working form home doing some changes to the Towbook system. I had a quick question, nothing urgent so I sent an email to customer support expecting a call first thing in the morning. I was shocked when they called me no more than five minutes later.
I have used Towbook at every company I have managed and they haven't let me down yet.

Towbook the future is now...!

Dec 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been dealing with Towbook since about it introduction into the industry (I think that was correct but I might be wrong as software takes years to develop) anyhow what I can say about Towbook is that that not only do they address any issues that might arise but they also use it for all other company to use across the board. It's almost as if one company make all the others ready if they need it, it's there. The hardest thing for any tow company to do is to get out of the old fashion system of doing things and join the 21st century, it has taken me years of work to evolve, Towbooks is one the the main resources that made this happen. I only can image what is next for Towbook as it continues to evolve...

In a word......AWESOME!

Nov 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Simply AWESOME! This is a very powerful Towing Software program, these guy have thought of everything! And the ease of use is well........ EASY! The customer service is second to none! Always someone available to help if we encounter a problem and that problem is addressed immediately. They cater to our specific towing needs and treat us as if we were the only ones! They are constantly keeping up with this ever changing world, always pushing, always striving to make the program even better and better! As the Office Manager/Dispatcher, I have a lot to handle on a day to day basis and Towbook has made my work life so much less daunting! The Towbook monthly fee is minimal and has no "per user" fee! We looked at several towing programs before deciding to go with Towbook and 3 years later, hands down, the best decision we ever made! I can't begin to tell you what a difference Towbook has made for us! Absolutely, NO REGRETS!

The Best of The Best

Sep 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Towbook is well rounded, adaptable, intricate yet easy, It streamlines everything you do. I've tried others. I was reluctant to say the least. If you don't have it, you need it. If you don't need it, you don't have a towing company. It handles every aspect of the business with ease. It makes dispatching a breeze and makes your drivers job easier and quicker too. Support is AMAZING!!! Click a button, type your question or problem. They're right there. Send an email... They're right there. AMAZING!!! LOVE LOVE LOVE this software.

Amazing!

Aug 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This dispatching software is outstanding! We use it for multiple companies throughout DMV. It is able to handle our large volume of calls easily. I am able to track all my companies' and their progress at any level we want. I get instant alerts for any derailment. Due to the efficiency of this software, I saw an increase companies' overall performance, customer satisfaction and revenue just within the last few months alone.

We are able to generate multiple reports for not just dispatching purposes but also our payroll, account receivables departments get great use out of this software. Towbook has recently added a feature for truck maintenance that is quite helpful in ensuring that trucks are performing at par and no maintenance or repairs are due. The dispatching system is accessible as a mobile app which is great for continuous dispatching capabilities.

Dan Smith, Tom and Rob are very helpful and always available to help! They understand our vision and are committed to ensuring that we get the best use of this software! Towbook is perfect!

This has been the best experience for our company over 5 years

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Please give TOM our absolute best - Our experience and software change has been extremely successful with Tom teaching us every step of the way.

Thank you Tom
I appreciate your help and training so much.
I am so excited to finally use Towbook

No words to descibe all aspects of this company!!!!!

Jun 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Stewart summed it up very well. I might add that unlike most 'FREE' trial services, they will not take any credit card info until you actually try the program. Not the short or condensed version, but, the complete version along with the unbelievable customer service. They have that much well earned and deserved faith in their product.

We have been looking for 2 years and I was finally ready to dreadfully sign up with 'Beacon Dispatch Anywhere'. This now is the second best product on the market. Just more info than the small business towing company needs. (IMHO)

The variety of reports available, the ability to instantly calculate p/r, and the ability to take photos and get signatures within the program is invaluable.

Within 3 weeks our team is now completely PAPERLESS!!!!

Pros:
simplicity
versatility
REAL customer service
price
customer input

Cons:
Absolutely NONE!

Thank you 'Towbook' for creating a product that finally meets the towers needs.

p.s. this is the first review I have ever found worthwhile to write.

AMAZING

May 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The first thing that impressed me about Towbook is their fantastic customer service, on the rare occasion we run into an issue and have to call the phone is answered by a REAL person that can help you immediately. The customer service at this company alone is worth the small monthly fee associated with this service!

Towbook is one of the few companies today that actually cares about its users. The friendly staff are always looking for suggestions on how they can improve their product and any errors we have run into are promptly fixed.

I would highly recommend this service to any of my friends and I have yet to be disappointed by them. They have insanely fast response times and are constantly developing new features that make their product even more helpful.

Pros:
Customer Service
Low monthly fees
Getting better everyday
They care about their users

Cons:
NONE

TOW BOOK! No sign up fees & great monthly fees. No need to look at any other software. I love it.

Jul 18, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use and you can adjust your fuel surcharges to each of your contracts as needed.

Easily add new services.

You can have more than one user at a time on the system with no added charge.

Tow book is always looking to add new features that are a benifit to its users.

They will take our suggestions and turn it into what we need to do our job.

Cons: Did'nt find it sooner.

Overall: I would recommend this product to anyone with a small or large company that needs a dispatching program to compliment their growing business. I am completly satisfied with TOW BOOK.