Towbook

Towbook Management Software


5 / 5
66 reviews

Who Uses This Software?

Towbook works with Towing Companies that specialize in consent towing, roadside assistance, and private property/incident management tows.


Average Ratings

66 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Towbook
  • www.towbook.com
  • Founded 2007
  • United States

About Towbook Management Software

Cloud Based towing management software for towing companies to use for dispatching, impounds, invoicing and more. You can use it from anywhere with access to the internet. We also have mobile apps for Android and iPhone/iPad. You can receive calls straight into Towbook from major motor clubs, dispatch calls straight to drivers phones, and generate billing statements with just a few clicks. Plus, Towbook offers free 24/7 phone support.


Towbook Management Software Features

  • Billing & Invoicing
  • Client Management
  • Commission Management
  • Fleet Management
  • Fuel Management
  • Lot Management
  • Maintenance Management
  • Routing

Towbook Management Software Reviews Recently Reviewed!


Revolutionized My Dispatch System

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Love to be able to check my impound vehicles on the go. It has made my world simple to be able to dispatch even from the road. As an owner operator, jumping into a truck and responding to a call, but still being able to dispatch or respond to customer's questions about impound vehicles is nothing less than simple.

How it calculates the charges and that you can set parameters for each customer makes it easy for the drivers to properly enter info with ease. With A mobile device you can work from anywhere.

Cons: Sometimes during month end billing the program runs slowly it can be frustrating as the delay can cause costly time. I like to do month end on the last day of the month or the first day of the next month, and like to pound thru it quickly. When it slows down, I have a tendency to walk away and start another project. This delays me coming back to finish billing.

Overall: Towbook make's it easy to contact them with questions or problems. The response has always been quick & simplistic. I would highly recommend the service to anyone in the industry

Amazing software

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I absolutely love this software. Previously, we were using another product and the customer support was horrible. I began searching for a software that could meet all our needs and stumbled across Towbook. Two days into the free trial I was convinced it was exactly what we needed. The in app support is outstanding. The longest we've waited for a reply is maybe 5 minutes. Average response time I'd say is 2-3 minutes. I would also like to point out that some people are hesitant to trust "Cloud Based" software. In all the years we've used Towbook, we have NEVER had a connection issue or data issues. It has ran flawlessly. The features in Towbook check almost every box I could imagine a towing company would need. You won't be disappointed.

Cons: The only con I could think of is some features are only part of the higher tiers. So if you aren't a very high volume company and could get by with a cheaper plan, you may have to purchase a higher one just to get all the features you would like. But even with that said, it's still worth it to me.

Overall: Amazing. Great support, great product!

Very easy to use, works on all platforms, huge value for the price and fantastic support

Feb 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software is accessible anywhere you can get on the internet--phones, tablets, computers, everyone can see all calls. Drivers, dispatchers, managers all can see what's happening in real time.

Cons: Sometimes getting reports you need can seem complicated, and occasionally take a long time to load once requested.

Overall: As a tiny company, it was difficult to find new technology to bring drivers, dispatchers and managers together. Many were too complicated for one of the three groups or beyond our budget. This software is very user-friendly, easy to implement, and extremely affordable. And as a small business owner, it's very handy for me to be able to log into the system anytime I'm needed, even if I'm not in the office. And some of the newer features, like pinging customer cell phones to determine breakdown location, make dispatching much more accurate and simple.

THE GOOD THE BAD THE UGLY

Aug 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: QUALITY PROGRAM WITH CONSTANT IMPROVEMENTS. GREAT TECH SUPPORT. FOR WHAT YOU GET, THE PRICE IS GREAT. SOME OF THE OTHER COMPANIES WERE ALMOST 4 TIMES AS MUCH PLUS THEY TRY TO NICKLE & DIME YOU. YOU CAN TELL HOW GOOD THE SOFTWARE IS WHEN YOU & ALL OF YOUR EMPLOYEES PICK IT QUICK.

Cons: I MADE THE MISTAKE OF WASTING TIME & PLENTY MONEY WITH THE BAD & UGLY SOFTWARE BUT THINK GOODNESS I WENT WITH THE GOOD.

Overall: 2 YEARS AGO I LOOKED AT THIS TOW SOFTWARE PROGRAM. I DIDN'T GO WITH IT BECAUSE IT DIDN'T OFFER ALL OF THE FUNCTIONS I WANTED IN A TOWING SOFTWARE PROGRAM. AFTER A YEAR OF TRYING 4 OTHER SOFTWARE PROGRAMS I LOOKED AT TOWBOOK AGAIN. THIS COMPANY HAD MADE SO MANY IMPROVEMENTS IT WAS UNBELIVABLE. WHEN I FIRST TALKED WITH THEM, THEY SAID THEY WERE AN AGRESSIVE TOWING SOFTWARE COMPANY & THAT THEY WOULD BE MAKING IMPROVEMENTS. I JUST THOUGHT THAT WAS A SALES PITCH. AFTER CHECKING OUT THEIR SOFTWARE A YEAR LATER I WAS CONVINCED. THEY HAD ADDED ALL OF THE FUNCTIONS I WANTED & MORE.

Recommendations to other buyers: IF YOU WANT TO KNOW ABOUT THIS SOFTWARE & THE OTHERS FEEL FREE TO CONTACT ME.

Capterra loader

Towbook Grew Our Company

Dec 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Automation of invoicing

Auto submission to motor clubs

GPS tracking of drivers

Easy to use reporting

Commission tracking

Impounds customized to our state

Constant advancements of software

1st class customer service

Cons: The only con I can find is that I wished we had started sooner.

Overall: We are wrapping up our 3rd year using Towbook. Our business has doubled in truck and staff count, but we can achieve all of our billing needs in less than 20 hours a week. That's one part time position to cover 24,000 calls a year. From management to drivers and dispatchers, Towbook continues to stay on top of an ever changing industry at a very fair price. The ease of use in the office and on the road is astounding.

Amazing Product and Customer Service Agents

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really like how easy it is to use the product. I also like how it can be used by drivers as well and put on multiple different devices.

Cons: Maybe just how many updates but that is the way of technology and why your program works so well.

Overall: I think it has been amazing. I also think that you guys should recognize support team which has very professional well-spoken agents. The team always resolves any issues we have no matter how big or small and is also very quick to respond when we do have a concern. The team is also very uplifting and positive when you speak to them on the phone! One of the best customer service representatives I have ever come across.

TRY IT. YOU WON'T BE DISAPPOINTED

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We started out using Towbook a couple of years ago for a "free trial". We now use it all the time. Its money well spent. They keep updating different features that can make your life easier.

Cons: Dont really have anything negative to add

Overall: I am extremely happy with Towbook. I work with AAA, and AAA changed their platform. It completely put a stop to getting AAA calls pushed over to Towbook. With the help of Towbooks support team, we think we finally have the answers to the problem of getting these AAA calls automatically pushed over to Towbook. Thank you support team at Towbook!

The absolute best in dispatching software and customer service!!

Jun 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Super simple to use, calculates mileage for you, create custom forms and emails receipts automatically. There is no need for training on this software, and the customer service team is always available when you need them. Literally, I have called at all hours of the night and always reached someone and gotten the situation figured out right away.

Cons: Every once in a while I have to logout and in to reset the account for changes to take hold. I literally have no other complaints. This isn't even really a complaint.

Overall: I am able to calculate commissions for drivers, profit for the company, enter expenses, see reports, and run my business efficiently because of this amazing software.

Great Product

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We have been with Towbook since day 1 of our business. They have been with us from 1 truck now all the way up to 12 in the fleet. The software has worked flawless and also comes at a great price.

Cons: No complaints here. Everything works great!

Overall: Towbook allows us to effectively manage our dispatches, trucks, drivers, and accounting all on one platform. The value is incredible, the service is incredible, and the best part is they are constantly evolving. We enjoy seeing the changes from time to time. As they evolve, we evolve. It is truly a great relationship.

customer service magic

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: besides the fact that is easy to use and the drivers app is works very well. it's the customer service that i really enjoy. these guys and gals at towbook are friendly, fast, and our honest. if it's a quick fix it's a quick fix if it's gonna take time they will keep you updated. in other words they are the chik filet of tow software.

Cons: so far nothing. they listen. they fix what they can and help mold the software to your needs and if not you can make a suggestion and they listen.

Overall: speed. it has decreased the time to dispatch. which means we are moving calls faster and giving our drivers the opportunity to get to calls with in the eta's. the reports section is awesome, i am a numbers guy and numbers don't lie and these reports help me understand our business. our accounts love the email option and our customers. we are saving 2500 per year just in going paperless.

Capterra loader

Service I can not live without anymore

Dec 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I love the fact that I can receive and dispatch calls from different motorclubs without texting or printing anymore. I save money from printing and also headache from whether a call was dispatched or not.

Cons: The fact it has a few bugs that crash the app occasionally and hard to ;load up sometimes.

Overall: I can bill, make payroll, and dispatch all from my computer and phone. Less time on the phone and more time on the computer. I love it. Thank you making the transition so easy and helping my dad with things he needs so he can use it. Now all of my four companies use this software and we are making things happen for our customer at a rapid rate. Can not thank Tom Bacon for signing me up at the Baltimore Tow Show. I love you guys.

Simply the best

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Everything! Towbook is top notch software for our industry! They are always improving the functuonality of the sustem to better fit what we need as individual companies!!! Great people to work with!!!

Cons: There is nothing to dislike as they are always improving

Overall: Anytime we've ever had an issue their team works diligently to resolve it in a timely manner. In the towing world timely is maybe a few minutes with the demand of service we dont have the time cor failure, whether it be our towing equipment or our software! They are fantastic!

Best Tow program

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Photos speak a 1000 words. the ability to photograph vehicle, documents and doing it in real time incredible. I am always able to contact someone via text if I have a question or a issue, any time 24hrs So easy.

Cons: usually during peak volume, the system tends to slow a bit... but only for a few minutes.

Overall: I was having HR issues, and I had texted them regarding a time keeping they can in cooperate it into there program and they did it. I love that they are open to suggestions .

We have been with Towbook for over two years now. They are helpful and friendly

Aug 04, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: They are open to suggestions. Not saying that they can do anything you need but they look at all options to make the program the best!

Cons: Would love to see a "Repo Module " of sorts added. We feel the need to keep our repos seperate from our regular tows. It says something when the CON is an "option" you would love to see added.

Overall: I do recommend it all the time. Excellent tracking of trucks and jobs. Also never miss a day of storage with the Impound calculations automatically figured.

Fantastic program! Easy to use and many great features

May 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is easy to use and learn how to use. The customer service is great, they are friendly and quick to help. It can be used on different devices so it is always accessible. It is affordable and easy to invoice customers, dispatch tows, create estimates, and much more.

Overall: It streamlined many features we were looking for into one program. It is easy to use and frustration free. You can also add unlimited users so it is easy to use on different devices or by different employees.

Excellent Software!

Jul 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Excellent Customer Support 24/7. They are always there when you need them. The software itself is easy to set up as well as use even if your not familiar with computer navigation. The reports are easy to use and read so it won't take you all day to close at month end.

Cons: I haven't experienced anything negative with the software. Anytime I had a issue the support team was there to walk me through whatever I needed

Next level

Jan 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: This product has changed my life and my way of doing business. Efficiency and transparency and my greatest benefit from this product. I love the fact that there is no contract or hidden fees. Set up was very easy and I was up and running in one day.

Pros: I can control and operate my business from anywhere

Cons: Would love to be able to store video

Recommendations to other buyers: Do your homework, never be bound to a contract. And never use a software that charges you for every user. Flat rate pricing is the only way to go

The Best Customer Service Team

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Every question I have, they are amazing about solving my problems and making my job easier.

Cons: Not every motor club has gotten integrated yet. Not towbook's fault. haha I would also like if I could give drivers more dispatching control without having to make them managers, allowing too much access to my program.

Overall: I was sceptical when I first tried Towbook, thinking it was going to cost a lot and my gain would stay the same. Not true. Towbook has organized my accounting, sped up payment processing, and I feel like our call volume has increased because of our digital efficiency.

Towbook is my friend!

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love that it updates and generates things on its own. I am still learning Towbook and I know there are so many there things this system does.

Cons: There is nothing I do not like about towbook. Maybe that all fields need to be filled in before sending a job out. Only because our dispatchers can be quite forgetful at times, but the is almost impossible to do

Overall: Benefits have been finding jobs at ease. Entering in new drivers and employees with ease. Calculating their every move with a history to look back to.

Collier Towing

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is so easy to work with. easy to maintain your accounts receivable and payable.

Cons: when two or more people are in the system it sometime acts up.

Overall: We got a better understanding of the system when we came to the Florida Tow Show. Your staff showed us so many things that the system could do that we was not using.

Best Towing Software on the market

Jan 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Towbook reps are always willing to help. They will do everything absolutely necessary to earn your business and their program is so custom it will fit any towing companies needs from 1-100 trucks and employees!!!!

Cons: Blank thoughts on this. There's not anything I don't loke about it.

Overall: This software allows you to customize your electronic dispatch for simple non technical people all the way to going completely paperless if you wanted to.

Amazing!

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Extremely user friendly. Everything where it should be. And their customer service is through the roof!

Cons: There is not a thing i could say that would be a con. I have not had a single issue and if i did, i couldnt remember

Fast and Reliable

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Its easy to read and figure out. The layout and all the custom adds you can do is great!! Also there customer service is faster than anyone I have ever dealt with, in less than 10 mins my problems are figured out and questions are answered!!

Cons: I wish there was more ways to customize the accounts themselves. I also thought it would be nice to have more big trucks in the drop down options.

Overall: This software has made it easier to tack everything and makes it easier for the driver to have all the information right there on there phone.. easy to read!!

This is a MUST USE if you are in the towing or roadside business! The app, website & staff are great

Jan 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We use this software everyday to conduct our ERS business and you should too! Super easy set up and use. Digital dispatch all the right information straight to your drivers with just a few clicks from your dispatcher. The smart phone app and website are easy to use and work great. Track your ETA's, drivers, and accounts. Keeps your call log, billing and impounds in order with ease. Links straight to most major motor clubs and works like a dream. It covers all aspect of your business. Even vehicle/fleet maintenance, drive assignments and information! The staff is a huge asset!! They are very helpful. Super easy to talk to and truly seem to care. We love using the software and do business with confidence knowing towbook is behind us.

Overall: Tracks everything and keeps it in order with ease. Saves time and easier to manage any workload!

Reps IS AWESOME!!!

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: EVERYTHING!!! THIS SOFTWARE IS GREAT!!!!

Cons: NO COMPLAINTS REALLY, OTHER THAN A FEW HICCUPS HERE AND THERE

Overall: Reps IS AMAZING, SHE DID EVERYTHING SHE COULD TO HELP ME! THANK YOU SO MUCH!!!

Superior Towing Management Software!

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Support and their vast knowledge of the towing industry.

Overall: This software has brought so much technical simplicity to our company, alowing us to run our operations extremely efficient.

Soon To Be The Best Tow Software Available!!

Jan 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Digital Dispatch, customization of reports and customer relations team.

Cons: Towbook just makes everything a little too easy. What am I going to do with all my free time?

Overall: Wonderful customer service available 24 hours a day. Towbook works hard saving you hours of precious time at an affordable price. The "one-stop-shop" for Application Driven Digital Dispatch to your drivers, fleet management, custom reports and so much more. The best deal around.

Recommendations to other buyers: If you have any issues, all you have to do is press the chat button and leave a message. They're quick to respond.

Capterra loader

Ease of use

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Towbook is great whether for the large towing company or the mom & pop towing company. Big or Small it meets everyone's needs.

Cons: When it's time for an update, it does effect our use. We have to sign in & our of the app multiple times, to make it work

Overall: Great! Love it, and would recommend it to everyone!

This is a must have!

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Impounds, saves lot of time during releases and calculating storage.

Cons: Cant think of anything so none at the moment towbooks is great.

Extremely easy to use, all in one place

Aug 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Customer service. They go above and beyond to make sure every need is met. They take all suggestions given and actually implement them.

Cons: Before I found the FAQ section, it was frustrating trying to figure things out. Then someone showed me the light at the end of the tunnel.

Towbook is amazing

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the ease of use, the quickness of the app, and how my drivers have no issues as well. We used Omadi for about a year and we had constant issues with the app freezing and there were so many little things like having to undispatch a call to update the information and then re-dispatch it (waste of time) and Towbook has this cool link to send a customer that will accurately ping their location and send our driver right to them. Basically, Towbook is extremely efficient, fast, and reliable.

Cons: That's a tough question.. if I could change anything about Towbook it would only be that nesting private properties under a parent account (in my opinion) could streamline the client user access

Cutting Edge No Competition

Sep 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Invoicing and generating statements is done in the blink of an eye. Drivers are able to do their job and cut time by more than half with features and functionalities that only towbook offers .

Overall: Towbook is easy to use, so easy a caveman could do it, and In my business most of us are cavemen, but regardless if your on the desktop or mobile device, they've made it easy to receive and send out the calls. I could literally run my business from anywhere.

Recommendations to other buyers: If you're just starting or already have a towing or roadside assistance business and are looking for an easy to use hassle free solution for running your business towbook is the only choice. Since I made the switch, my employes thank me. I highly recommend this software. Bring your company out of the stone age of towing with the most complete, cutting edge towing software on the market.

computer illiterate employee

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I was trying to get a report on payouts, was super slow, tedious and frustrating for a very challenged computer person...our rep not only worked on it for me but got the report...90% of what I needed so instead of days work ahead of me, I can get this report for the owner today! Great!!!!

Cons: Everything went smoothly...no problem! I had no issues at all with my interactions.

Overall: Nice people to deal with, helpful considerate and go the extra mile without having to be asked is way beyond expectations but that is how they operate!

Awesome set up service!

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Towbook is user friendly. Easy to grap on to. Drivers love it as well as it helps with accounting! You can print Commissions, view unpaid/paid invoice reports, set your company prices, add or delete fields of pricing. Love the maps tab too!

Cons: Have not ran in to many problems yet. There are some questions you will have that will come up yet the staff is so awesome and right there to help you!

Overall: So far, we love it!

Capterra loader

Great Customer Service

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy everything about Towbook. I really like the Quickbook feature. I like how it just pushes all my sales over. Being on the road as much as I am, I couldn't be in the office to create all those invoices. Towbook pushes all that over for me. Very cool.

Cons: There isn't anything I have come up against that I haven't liked. I'm sure with everyone's feedback, there isn't much to like about Towbook.

Overall: I can say that the staff at Towbook is extremely polite and friendly. Every time I would call in for some troubleshooting, the staff has helped in a quick and professional manner. I would love to have employees like Towbook. Keep up your awesome work Towbook!

Amazing!

Aug 17, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This dispatching software is outstanding! We use it for multiple companies throughout DMV. It is able to handle our large volume of calls easily. I am able to track all my companies' and their progress at any level we want. I get instant alerts for any derailment. Due to the efficiency of this software, I saw an increase companies' overall performance, customer satisfaction and revenue just within the last few months alone.

We are able to generate multiple reports for not just dispatching purposes but also our payroll, account receivables departments get great use out of this software. Towbook has recently added a feature for truck maintenance that is quite helpful in ensuring that trucks are performing at par and no maintenance or repairs are due. The dispatching system is accessible as a mobile app which is great for continuous dispatching capabilities.

Dan Smith, Tom and Rob are very helpful and always available to help! They understand our vision and are committed to ensuring that we get the best use of this software! Towbook is perfect!

No words to descibe all aspects of this company!!!!!

Jun 16, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Stewart summed it up very well. I might add that unlike most 'FREE' trial services, they will not take any credit card info until you actually try the program. Not the short or condensed version, but, the complete version along with the unbelievable customer service. They have that much well earned and deserved faith in their product.

We have been looking for 2 years and I was finally ready to dreadfully sign up with 'Beacon Dispatch Anywhere'. This now is the second best product on the market. Just more info than the small business towing company needs. (IMHO)

The variety of reports available, the ability to instantly calculate p/r, and the ability to take photos and get signatures within the program is invaluable.

Within 3 weeks our team is now completely PAPERLESS!!!!

Pros:

simplicity

versatility

REAL customer service

price

customer input

Cons:

Absolutely NONE!

Thank you 'Towbook' for creating a product that finally meets the towers needs.

p.s. this is the first review I have ever found worthwhile to write.

RIVERSIDE SERVICE INC. EXCELLENT REVIEW OF TOWBOOK

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: THIS IS ABSOLUTELY THE BEST TOW DISPATCHING SYSTEM. WE LOVE IT!!! I RECOMMEND THIS PROGRAM TO EVERY TOW COMPANY, I CAN'T IMAGINE OUR BUSINESS WITHOUT IT. THE PROGRAM IS SO EASY TO USE, YET IT KEEPS TRACK OF EVERYTHING THAT HAS TO DO WITH MY TOWING BUSINESS, IT'S JUST AMAZING. AFTER TRYING OTHER PROGRAMS THERE IS A CLEAR DISTINCTION, THIS PROGRAM WAS DESIGNED FOR OUR INDUSTRY NEEDS!

Cons: THERE IS NOTHING WE DO NOT LIKE ABOUT THIS PROGRAM.

Overall: OUR OVERALL EXPERIENCE HAS BEEN AMAZING. EVERYTHING FROM THE PROGRAM TO THE SUPPORT TEAM WE COULDN'T ASK FOR A BETTER EXPERIENCE.

TOWBOOK HAS MADE OUR COMPANY BETTER AND FASTER

May 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: THE EASE OF USE IS GREAT. IT INTEGRATES WITH QUICK BOOKS ONLINE VERY NICELY.

Cons: THERE ARE SOME THING THAT COULD BE OFFERED AND MADE TO RUN BETTER BUT I HAVE SEEN UPGRADES AND THEY ARE WORKING GREAT

I wish i could give a higher rating than 5. The customer service is second to none.

Sep 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: customer service/ease of use The customer service is amazing. and the software only takes a short timeperiod to train new staff on

Cons: the mobile app is sometimes buggy. But it seems to be updated regularly.

User friendly, easy for drivers to use on the go.

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of wrecker drivers to use while on call. Mobile application is very simple and quick to enter in information.

Cons: Reporting does not cross over well to quickbooks in my opinion.

The Best Tow Software Around

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We tried another company and Towbook has by far been the easiest to work with. Dispatching, Billing, Submitting, Tracking. Top Notch.

Cons: Don't have much to say about the least. Maybe adding in a few other reports to the program for accounting. but you can transfer to Quickbooks. Which we are currently working on.

Overall: We are getting paid within a few days of submitting invoices all electronically. Amazing support staff. And they are always adding in new benefits and forms to use.

Would recommend to stop shopping for a software that suites you because this is the best one around.

In a word......AWESOME!

Nov 02, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Simply AWESOME! This is a very powerful Towing Software program, these guy have thought of everything! And the ease of use is well........ EASY! The customer service is second to none! Always someone available to help if we encounter a problem and that problem is addressed immediately. They cater to our specific towing needs and treat us as if we were the only ones! They are constantly keeping up with this ever changing world, always pushing, always striving to make the program even better and better! As the Office Manager/Dispatcher, I have a lot to handle on a day to day basis and Towbook has made my work life so much less daunting! The Towbook monthly fee is minimal and has no "per user" fee! We looked at several towing programs before deciding to go with Towbook and 3 years later, hands down, the best decision we ever made! I can't begin to tell you what a difference Towbook has made for us! Absolutely, NO REGRETS!

Best software for Towing and Roadside Service companies!!!

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has every function a Tow and/or Roadside company can use. Makes paying drivers a breeze, billing is easy and automated, pulling reports is a no-brainer. The app allows you to see the divers in real time, which allows for accurate ETA's!!! I cannot say enough about this software. I wish I would have switched to Towbook years ago!

Cons: There is not a single con I can think of. Love this software!!!

Overall: My hours have been reduced and the drivers are happier. The customers appreciate the accurate ETA's.

One of the best companies I have worked with!!!

Dec 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Super friendly staff

Affordability

I came use it anywhere (iOS, android, Mac, and PC)

Cons: It doesn't run the calls for me in the cold weather and snow! :)

Overall: Every time I need help the phones are answered by a live human being. The support staff is nothing shy of amazing always willing to help they never make you feel stupid like you've done something wrong. Your suggestions are always welcomed and best of all the software is fantastic, affordable and easy to use! They took the time to go thru and help modify all the settings and features for my particular company.

Recommendations to other buyers: Give it a try you'll fall in love!

1425 calls cleared our 1st month with Towbook! The 24 hr support & program has changed our business!

Feb 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We made it through our first month with Towbook since our New Years launch! We cleared 100 more calls in January than our current all time record, and 200 more than January 2015. I'm positive this is a result of our drivers not spending 60 minutes of truck time on paperwork, but being on the road helping our customers. The ability your program has given us to get the calls automatically, dispatch them quickly, and efficiently has nothing but beams from the office. The amount of knowledge we have gained with just a month of data is, hands down, my favorite feature. I was able to solute our top call clear'ers, and also see areas that are lacking. I haven't had a moment I couldn't call on the staff at Towbook to get to where I was looking to be. I'm thrilled beyond words with all of you, and your product. My gushing at our association meeting this weekend came easily, and frequently. Thank you from Kitsap Towing!

Towbooks customer service

Apr 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is outstanding with Towbooks. I call, email, and chat with them on a daily basis. I am still learning new things about Towbooks everyday.

Cons: The reports are not exactly what I need but I am still learning.

Overall: Towbooks allows me to keep up with my Tows and My Impounds. It is a great program. I can keep up with the paperwork that is sent out with the impounds per the state and I am able to keep up with the tows on the repossessions. It gives me exact times when it is opened, used, and closed.

AMAZING

May 15, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The first thing that impressed me about Towbook is their fantastic customer service, on the rare occasion we run into an issue and have to call the phone is answered by a REAL person that can help you immediately. The customer service at this company alone is worth the small monthly fee associated with this service!

Towbook is one of the few companies today that actually cares about its users. The friendly staff are always looking for suggestions on how they can improve their product and any errors we have run into are promptly fixed.

I would highly recommend this service to any of my friends and I have yet to be disappointed by them. They have insanely fast response times and are constantly developing new features that make their product even more helpful.

Pros:

Customer Service

Low monthly fees

Getting better everyday

They care about their users

Cons:

NONE

Great customer service!

Nov 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is all inclusive for the towing industry. Even in our case where we only transport motorcycles. Their customer service was great!

Cons: I don't have anything to say about it at this point.

Very user friendly

Jul 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Instant dispatch and availability to bill motor-clubs directly. I like the fact that when motor-clubs pay it automaticlly pays the invoices. I no longer have to take the time to pay each one individually.

Cons: There isn't to much I don't like about the software. I've made due with everything so if at first I didn't like it, I've adjusted to it now..