--- title: "Towbook Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Towbook Management Software - reviews, pricing plans, popular comparisons to other Towing products and more." source_url: "https://www.capterra.com/p/94188/Towbook-Management-Software/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Towbook Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Towbook Management Software ## What is Towbook Management Software? Cloud Based towing management software for towing companies to use for dispatching, impounds, invoicing and more. You can use it from anywhere with access to the internet. We also have mobile apps for Android and iPhone/iPad. You can receive calls straight into Towbook from major motor clubs, dispatch calls straight to drivers phones, and generate billing statements with just a few clicks. Plus, Towbook offers free 24/7 phone support. ## What is Towbook Management Software used for? [Towing](https://www.capterra.com/towing-software/) Overall rating Based on 82 user reviews Reviews sentiment Positive 96% Neutral 1% Negative 2% Starting price $49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Towbook Management Software alternatives Highest Rated [4.9 (216)](https://www.capterra.com/p/152816/ClearPathGPS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (34)](https://www.capterra.com/p/161899/Cetaris-Fleet/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (334)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (2,749)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/94188/Towbook-Management-Software/alternatives/) ## FAQs about Towbook Management Software Overview ### What problems does Towbook Management Software solve? Towbook Management Software solves slow, paper-based towing workflows by centralizing digital dispatch, driver and truck tracking, motor-club call intake, billing, payroll, impound records, and fleet maintenance. Dispatchers, office managers, owner-operators, and multi-location towing companies use it to reduce phone traffic, avoid duplicate data entry, send accurate ETAs, and monitor call performance. Answer based on 57 reviews Overview ### Which roles and teams benefit most from Towbook Management Software? Towbook Management Software is most used by towing business owners, executives, and general managers who oversee operations, revenue, and vehicle activity. Office managers, dispatchers, and operations teams use it to assign towing jobs, track calls and vehicles, manage customer records, and coordinate daily service schedules. Answer based on 80 reviews Overview ### What company size and specific industries is Towbook Management Software built for? Towbook Management Software is designed for towing companies of any size that handle consent towing, roadside assistance, and private property or incident management tows. It is built for operators in the towing and recovery industry that need software tailored to these service types. Features and Usability ### What are the key features of Towbook Management Software? Towbook Management Software includes core digital dispatch, job tracking, GPS, billing and invoicing, and real-time reporting features. Reviewers frequently discuss dispatch and driver management, including mobile access and status tracking. Differentiating capabilities include commission management, lot management for impounds, custom reports, QuickBooks Integration, and automated invoice submission. Answer based on 55 reviews Pricing ### How much does it cost and what fees or limitations are included? Towbook Management Software starts at $49 per month for the Starter plan, with no setup or per-user fees and a free trial. Premium costs 99 monthly, Pro 189, Ultimate 289, and Enterprise 389. Plans include call-volume limits, and reviewers note some desired features require higher tiers. Answer based on 17 reviews Integrations ### Which third-party tools and platforms does Towbook Management Software integrate with? Towbook Management Software integrates with Google Maps, QuickBooks Online, QuickBooks Online Advanced, and Webfleet. These integrations cover mapping, accounting, and fleet management workflows, giving Towbook a focused set of connections for dispatch, billing, and vehicle tracking across core towing operations. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Towbook Management Software offer? Towbook Management Software provides live online training and documentation to help teams get started. Live online sessions support guided setup and question-and-answer support, while documentation offers written reference material for self-paced learning and feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Towbook Management Software offer, and how do users rate the experience? Towbook Management Software offers email/help desk, phone support, 24/7 live representatives, and chat. Users often describe quick responses, helpful and knowledgeable staff, and access to a live person at any hour. Some reviewers, however, report declining service quality, abrupt interactions, or frustration when requested changes are not accommodated. Answer based on 55 reviews Dispatch and drivers ### How well does it handle dispatching and driver management? Towbook Management Software simplifies digital dispatch by sending job details to drivers, tracking availability and ETAs, and supporting mobile work. Towing companies, dispatchers, and owner-operators value faster call handling and less paperwork. Some teams want more driver-level permission controls, easier past-vehicle searches, and broader motor-club integration options. Answer based on 28 reviews ## Features AI summary Based on 3,202 Towing reviews Capterra reviewers highlight these as the top priorities when comparing fleet management software: - **Vehicle Tracking** (**61%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**55%**) - **GPS** (**58%**) Towbook Management Software includes **GPS**, but it does not offer **Vehicle Tracking** or **Real-Time Monitoring**. Instead, it provides **Billing & Invoicing** (**50%**), which is another feature buyers often value. This can help towing and fleet businesses manage charges, process payments, and keep financial records organized, providing teams with better visibility into daily operations and cash flow. GPS 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Billing & Invoicing 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Customer Database 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Alerts/Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Client Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Client Portal 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients Towbook Management Software 14 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Electronic Signature: Digitally sign online documents - Fleet Management: Management of commercial motor vehicles for work-related purposes - Fuel Management: Monitor fuel consumption and optimize fuel usage - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Routing: Plan daily routes to optimize employee scheduling and provide directions --- Get Advice We can help you find the software with the features you need. Features 4.8 (71) 4.8 Based on 71 reviews ## Pricing Value for money 4.8 (68) Free Trial [View pricing plan details](https://www.capterra.com/p/94188/Towbook-Management-Software/pricing/) Starter $49.00 Flat Rate,Per Month It includes: - 250 Calls Per Month - Account Statements - Commission Tracking - Mobile Apps - Photo Uploads - Priority Call Text Alert - Reports - Square Integration - Unlimited User Accounts Premium $99.00 Flat Rate,Per Month It includes: - 250 Calls Per Month - Account Statements - Automated Email Call Processing - Automatic Address Completion - Automatic Impound Letters & State Forms - Call History Tracking - Commission Tracking - Digital Dispatching - Impound Management - Mobile Apps - Photo Uploads - Priority Call Text Alert - Reports - Square Integration - Tow Out - Unlimited User Accounts Pro $189.00 Flat Rate,Per Month It includes: - 500 Calls Per Month - Account Statements - Advanced Notification Service - Automated Email Call Processing - Automatic Address Completion - Automatic Impound Letters & State Forms - Automatic Mileage Calculations - Call History Tracking - Commission Tracking - Customer Portal - Digital Dispatching - Impound Management - Lock & Audit Calls - Mapping & GPS Tracking - Mobile Apps - Motor Club Direct Billing & Payment Importing - Multi-Company Support - Multiple Addresses - Photo Uploads - Priority Call Text Alert - Private Property Features - Quickbooks Integration - Quotes - Reports - Request Customer Location - Square Integration - Tow Out - Unlimited User Accounts - User Check In - Vehicle Locator Ultimate $289.00 Flat Rate,Per Month It includes: - 1000 Calls Per Month - Accident Reports - Account Statements - Advanced Notification Service - Automated Email Call Processing - Automatic Address Completion - Automatic Impound Letters & State Forms - Automatic Mileage Calculations - Call Chat - Call & Driver Map Replay - Call History Tracking - Commission Tracking - Customer Portal - Customer Satisfaction Surveys - Digital Dispatching - Driver Ratings - Impound Management - Lock & Audit Calls - Mapping & GPS Tracking - Mobile Apps - Motor Club Direct Billing & Payment Importing - Multi-Company Support - Multiple Addresses - Photo Uploads - Predicted Call Arrival Times - Pre-Trip Inspection Management - Priority Call Text Alert - Private Property Features - Quickbooks Integration - Quotes - Real Time Customer Updates - Reports - Request Customer Location - Square Integration - Tow Out - Unlimited User Accounts - User Check In - Vehicle Damage Forms - Vehicle Locator - Video Uploads Enterprise $389.00 Flat Rate,Per Month It includes: - 1500 Calls Per Month - Accident Reports - Account Statements - Advanced Notification Service - Automated Email Call Processing - Automatic Address Completion - Automatic Impound Letters & State Forms - Automatic Mileage Calculations - Call Chat - Call & Driver Map Replay - Call History Tracking - Commission Tracking - Customer Portal - Customer Satisfaction Surveys - Digital Dispatching - Driver Ratings - Impound Management - Lock & Audit Calls - Mapping & GPS Tracking - Mobile Apps - Motor Club Direct Billing & Payment Importing - Multi-Company Support - Multiple Addresses - Photo Uploads - Predicted Call Arrival Times - Pre-Trip Inspection Management - Priority Call Text Alert - Private Property Features - Quickbooks Integration - Quotes - Real Time Customer Updates - Reports - Request Customer Location - Square Integration - Tow Out - Unlimited User Accounts - User Check In - Vehicle Damage Forms - Vehicle Locator - Video Uploads Value for money 4.8 (68) 4.8 Based on 68 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Webfleet](https://www.capterra.com/p/134918/WEBFLEET/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (79) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (79) 4.8 Based on 79 reviews ## User reviews Overall rating 4.8 Based on 82 reviews Filter by rating Counts reflect reviews available in this feed. 5(76) 4(3) 3(1) 2(0) 1(2) Mentioned topic Recent reviews first, then most helpful OW Owner Owner Used the software for: 3-5 years ### "Towbook for the Win " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2026 We use Towbook daily amd it is a great tool to have in your arsenal. Towbook makes digital dispatching simple and highly effective. Pros What i like most about towbook is the ease of use. No complicated unnecessary task. Second it's value for the cost. Cons The tier status of the platform. You get access to all the app has for free promotional. The lower tier is still great but the top tier features are impressive. GM General Manager General Manager Used the software for: 3-5 years ### "Great software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 1, 2026 Its been easy to use and with constant updates just keeps getting better. The driver apps are easy to use as well. Pros Towbook is a full solution for towing company management, we have run and invoiced over 40,000 calls through it. Its easy to train users on, easy to track drivers and job status and easy to quote jobs. It even has in depth tools for driver commissions and reports. Cons The only feature its missing is a time card for drivers, that would truly make it a one stop shop for towing. VP VP/CFO VP/CFO Used the software for: 3-5 years ### "I wish there were 10 stars available for their tech support....." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2019 I have satellite offices and we had trouble coordinating drivers, calls, and information from one admin/dispatcher to the next. Towbook is a VERY affordable option that gives you as much bang for your buck as you can find anywhere. Plus you don't get stuck on hold to speak to someone halfway around the world when you have problems. They have a variety of ways to contact them and they respond in a timely fashion every single time. Pros I like most that it's easy to use. I love that it's cloud-based so we can unify all my operations in different places to one real-time experience. I love that the company is very responsive to developing new features independently, but also works hard to implement changes requested by customers. There is not one human being at Towbook software that I have run into so far that I wouldn't be happy to have at my company! Cons I seriously have no complaints. Can't complain about the cost, the overall value, or even the ease of getting it set up. They could have called it "Dispatch software for dummies" and wouldn't have been far from the truth. VP VP VP Used the software for: 3-5 years ### "Towbook Invoice and Call number changes" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 12, 2023 It has been good for several years (4+). My biggest gripe and reason for writing this review is to inform customers before they get locked into a company whose customer service is obviously going downhill. I'm openly looking for an alternative but have so much invested in Towbook that I am reluctant to leave (like a terrible relationship). Pros Ease of use and functionality of the software for transport / towing. Cons Customer support has gone downhill in 2023. The company seems more interested in cutting down the time to interact with its customers rather than giving the customer a solid product. Specifically, I am astonished by their complete objection to changing OUR call numbers in the software (which they have done for 4+ years now and promised to do in 2023) to merry up with the calendar year 2300001 etc. The only thing I can attribute this to is laziness and "streamlining" by some pencil-pushing workflow efficiency figurehead to boost profit and cut down on the number of employees. Just bad scenario for the small business who is invested, left with a decision to move on or stick it out. DA Dispatcher and Accounts Receivable Dispatcher and Accounts Receivable Used the software for: 3-5 years ### "The best Towing Software in the industry " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2021 Pros Towbook is extremely easy to use and has changed the way we do business for the better. This software allows us to easily keep track of what our drivers are doing and plan how to most efficiently utilize our fleet to get people safely out of harms way or to their destination. The visual comparison to the most used social media website makes Towbook very user friendly and non-intimidating. The software support (by online chat, phone and email) is easily and quickly reachable 24/7 and generally a response is helpful with problem solving solutions. Cons When there is an outage it really cripples our operations. Thankfully outages don’t last very long and support is generally very transparent as to how long it is expected to last. CO Co-Owner Co-Owner Used the software for: 3-5 years ### "Towbook Grew Our Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2018 We are wrapping up our 3rd year using Towbook. Our business has doubled in truck and staff count, but we can achieve all of our billing needs in less than 20 hours a week. That’s one part time position to cover 24,000 calls a year. From management to drivers and dispatchers, Towbook continues to stay on top of an ever changing industry at a very fair price. The ease of use in the office and on the road is astounding. Pros Automation of invoicing Auto submission to motor clubs GPS tracking of drivers Easy to use reporting Commission tracking Impounds customized to our state Constant advancements of software 1st class customer service Cons The only con I can find is that I wished we had started sooner. OS Order Specialist Order Specialist Used the software for: 1-3 years ### "Service I can not live without anymore" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2018 I can bill, make payroll, and dispatch all from my computer and phone. Less time on the phone and more time on the computer. I love it. Thank you making the transition so easy and helping my dad with things he needs so he can use it. Now all of my four companies use this software and we are making things happen for our customer at a rapid rate. Can not thank Tom Bacon for signing me up at the Baltimore Tow Show. I love you guys. Pros I love the fact that I can receive and dispatch calls from different motorclubs without texting or printing anymore. I save money from printing and also headache from whether a call was dispatched or not. Cons The fact it has a few bugs that crash the app occasionally and hard to ;load up sometimes. RE Reviewer Used the software for: 3-5 years ### "Next level" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2017 This product has changed my life and my way of doing business. Efficiency and transparency and my greatest benefit from this product. I love the fact that there is no contract or hidden fees. Set up was very easy and I was up and running in one day. Pros I can control and operate my business from anywhere Cons Would love to be able to store video OW Owner Owner Used the software for: 1-3 years ### "Ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2018 Great! Love it, and would recommend it to everyone! Pros Towbook is great whether for the large towing company or the mom & pop towing company. Big or Small it meets everyone’s needs. Cons When it’s time for an update, it does effect our use. We have to sign in & our of the app multiple times, to make it work BO Business Owner Business Owner Used the software for: Less than 1 year ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2018 I can say that the staff at Towbook is extremely polite and friendly. Every time I would call in for some troubleshooting, the staff has helped in a quick and professional manner. I would love to have employees like Towbook. Keep up your awesome work Towbook! Pros I enjoy everything about Towbook. I really like the Quickbook feature. I like how it just pushes all my sales over. Being on the road as much as I am, I couldn't be in the office to create all those invoices. Towbook pushes all that over for me. Very cool. Cons There isn't anything I have come up against that I haven't liked. I'm sure with everyone's feedback, there isn't much to like about Towbook. [View all Reviews](https://www.capterra.com/p/94188/Towbook-Management-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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