--- title: "Towbook Management Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Towbook Management Software the right Towing solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/94188/Towbook-Management-Software/reviews/" page_type: "reviews" language: "en" --- Towbook Management Software 4.8 (82) [View alternatives](https://www.capterra.com/p/94188/Towbook-Management-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Towbook Management Software Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Samuel G General ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Its easy to train users on, easy to track drivers and job status and easy to quote jobs.“ December 25, 2025 JJ Janet J StudentE-Learning, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the program would freeze up requiring a reset of the computer which during a busy wotkday answering calls can br very frustrating.“ April 21, 2025 Jessica M Dispatcher and Accounts ReceivableAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “The software support (by online chat, phone and email) is easily and quickly reachable 24/7 and generally a response is helpful with problem solving solutions.“ November 14, 2021 WF William F VPTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “The only thing I can attribute this to is laziness and "streamlining" by some pencil-pushing workflow efficiency figurehead to boost profit and cut down on the number of employees. “ January 11, 2023 KK Kenison K Towing Business Transportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: I used a free trial. “I love how Towbook can connect to our QuickBooks. “ January 9, 2023 WF William F VPTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Specifically, I am astonished by their complete objection to changing OUR call numbers in the software (which they have done for 4+ years now and promised to do in 2023) to merry up with the calendar year 2300001 etc. “ January 11, 2023 Jessica M Dispatcher and Accounts ReceivableAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “The visual comparison to the most used social media website makes Towbook very user friendly and non-intimidating.“ November 14, 2021 WF William F VPTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “I'm openly looking for an alternative but have so much invested in Towbook that I am reluctant to leave (like a terrible relationship).“ January 11, 2023 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samuel G. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great software!" December 25, 2025 5.0 Its been easy to use and with constant updates just keeps getting better. The driver apps are easy to use as well. Pros Towbook is a full solution for towing company management, we have run and invoiced over 40,000 calls through it. Its easy to train users on, easy to track drivers and job status and easy to quote jobs. It even has in depth tools for driver commissions and reports. Cons The only feature its missing is a time card for drivers, that would truly make it a one stop shop for towing. Alternatives considered [Beacon](https://www.capterra.com/p/190441/Beacon/) Reason for choosing Towbook Management Software It had the most modern and easy to use user interface. Review Source RB REVA B. VP/CFO Transportation/Trucking/Railroad Used the software for: 2+ years ### "I wish there were 10 stars available for their tech support....." July 8, 2019 5.0 I have satellite offices and we had trouble coordinating drivers, calls, and information from one admin/dispatcher to the next. Towbook is a VERY affordable option that gives you as much bang for your buck as you can find anywhere. Plus you don't get stuck on hold to speak to someone halfway around the world when you have problems. They have a variety of ways to contact them and they respond in a timely fashion every single time. Pros I like most that it's easy to use. I love that it's cloud-based so we can unify all my operations in different places to one real-time experience. I love that the company is very responsive to developing new features independently, but also works hard to implement changes requested by customers. There is not one human being at Towbook software that I have run into so far that I wouldn't be happy to have at my company! Cons I seriously have no complaints. Can't complain about the cost, the overall value, or even the ease of getting it set up. They could have called it "Dispatch software for dummies" and wouldn't have been far from the truth. Alternatives considered [Beacon](https://www.capterra.com/p/143783/Beacon/) Reason for choosing Towbook Management Software At first it was mainly the price. But it has become the one piece of technology that I wouldn't even consider switching out. The price is still the best of all options in the industry, in my opinion. You get great software, ease of use, reliability, responsiveness to developing needs, and the very best tech support of any software I use--hands down. Review Source WF William F. VP Transportation/Trucking/Railroad Used the software for: 2+ years ### "Towbook Invoice and Call number changes" January 11, 2023 3.0 It has been good for several years (4+). My biggest gripe and reason for writing this review is to inform customers before they get locked into a company whose customer service is obviously going downhill. I'm openly looking for an alternative but have so much invested in Towbook that I am reluctant to leave (like a terrible relationship). Pros Ease of use and functionality of the software for transport / towing. Cons Customer support has gone downhill in 2023. The company seems more interested in cutting down the time to interact with its customers rather than giving the customer a solid product. Specifically, I am astonished by their complete objection to changing OUR call numbers in the software (which they have done for 4+ years now and promised to do in 2023) to merry up with the calendar year 2300001 etc. The only thing I can attribute this to is laziness and "streamlining" by some pencil-pushing workflow efficiency figurehead to boost profit and cut down on the number of employees. Just bad scenario for the small business who is invested, left with a decision to move on or stick it out. Review Source BH Brian H. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Towbook for the Win " June 25, 2026 5.0 We use Towbook daily amd it is a great tool to have in your arsenal. Towbook makes digital dispatching simple and highly effective. Pros What i like most about towbook is the ease of use. No complicated unnecessary task. Second it's value for the cost. Cons The tier status of the platform. You get access to all the app has for free promotional. The lower tier is still great but the top tier features are impressive. Review Source VR Verified Reviewer Dispatcher and Accounts Receivable Automotive Used the software for: 2+ years ### "The best Towing Software in the industry " November 14, 2021 5.0 Pros Towbook is extremely easy to use and has changed the way we do business for the better. This software allows us to easily keep track of what our drivers are doing and plan how to most efficiently utilize our fleet to get people safely out of harms way or to their destination. The visual comparison to the most used social media website makes Towbook very user friendly and non-intimidating. The software support (by online chat, phone and email) is easily and quickly reachable 24/7 and generally a response is helpful with problem solving solutions. Cons When there is an outage it really cripples our operations. Thankfully outages don’t last very long and support is generally very transparent as to how long it is expected to last. Review Source Jaci B. Co-Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Towbook Grew Our Company" December 10, 2018 5.0 We are wrapping up our 3rd year using Towbook. Our business has doubled in truck and staff count, but we can achieve all of our billing needs in less than 20 hours a week. That’s one part time position to cover 24,000 calls a year. From management to drivers and dispatchers, Towbook continues to stay on top of an ever changing industry at a very fair price. The ease of use in the office and on the road is astounding. Pros Automation of invoicing Auto submission to motor clubs GPS tracking of drivers Easy to use reporting Commission tracking Impounds customized to our state Constant advancements of software 1st class customer service Cons The only con I can find is that I wished we had started sooner. Review Source Tabish N. Order Specialist Consumer Services Used the software for: 1-2 years ### "Service I can not live without anymore" December 20, 2018 5.0 I can bill, make payroll, and dispatch all from my computer and phone. Less time on the phone and more time on the computer. I love it. Thank you making the transition so easy and helping my dad with things he needs so he can use it. Now all of my four companies use this software and we are making things happen for our customer at a rapid rate. Can not thank Tom Bacon for signing me up at the Baltimore Tow Show. I love you guys. Pros I love the fact that I can receive and dispatch calls from different motorclubs without texting or printing anymore. I save money from printing and also headache from whether a call was dispatched or not. Cons The fact it has a few bugs that crash the app occasionally and hard to ;load up sometimes. Review Source Mark D. Used the software for: 2+ years ### "Next level" January 18, 2017 5.0 This product has changed my life and my way of doing business. Efficiency and transparency and my greatest benefit from this product. I love the fact that there is no contract or hidden fees. Set up was very easy and I was up and running in one day. Pros I can control and operate my business from anywhere Cons Would love to be able to store video Review Source Mike M. Owner Automotive Used the software for: 1-2 years ### "Ease of use" December 7, 2018 5.0 Great! Love it, and would recommend it to everyone! Pros Towbook is great whether for the large towing company or the mom & pop towing company. Big or Small it meets everyone’s needs. Cons When it’s time for an update, it does effect our use. We have to sign in & our of the app multiple times, to make it work Review Source Chris C. Business Owner Automotive Used the software for: Less than 6 months ### "Great Customer Service" September 27, 2018 5.0 I can say that the staff at Towbook is extremely polite and friendly. Every time I would call in for some troubleshooting, the staff has helped in a quick and professional manner. I would love to have employees like Towbook. Keep up your awesome work Towbook! Pros I enjoy everything about Towbook. I really like the Quickbook feature. I like how it just pushes all my sales over. Being on the road as much as I am, I couldn't be in the office to create all those invoices. Towbook pushes all that over for me. Very cool. Cons There isn't anything I have come up against that I haven't liked. I'm sure with everyone's feedback, there isn't much to like about Towbook. Review Source dS darrel S. manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "customer service magic" February 11, 2019 5.0 speed. it has decreased the time to dispatch. which means we are moving calls faster and giving our drivers the opportunity to get to calls with in the eta's. the reports section is awesome, i am a numbers guy and numbers don't lie and these reports help me understand our business. our accounts love the email option and our customers. we are saving 2500 per year just in going paperless. Pros besides the fact that is easy to use and the drivers app is works very well. it's the customer service that i really enjoy. these guys and gals at towbook are friendly, fast, and our honest. if it's a quick fix it's a quick fix if it's gonna take time they will keep you updated. in other words they are the chik filet of tow software. Cons so far nothing. they listen. they fix what they can and help mold the software to your needs and if not you can make a suggestion and they listen. Review Source JV Jessica V. Business Admin Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fantastic program! Easy to use and many great features" May 8, 2017 5.0 It streamlined many features we were looking for into one program. It is easy to use and frustration free. You can also add unlimited users so it is easy to use on different devices or by different employees. Pros It is easy to use and learn how to use. The customer service is great, they are friendly and quick to help. It can be used on different devices so it is always accessible. It is affordable and easy to invoice customers, dispatch tows, create estimates, and much more. Review Source TT Tim T. Manager , Dispatcher Automotive Used the software for: 2+ years ### "Tech support at Towbook saves me again" June 12, 2019 5.0 Pros When I can't get it figured out Towbook people come on quickly and handle it with a plesant as well as a competent attitude. Cons As long as you have their tech support ther is nothing I don't like Review Source CC Creighton C. CEO Automotive Used the software for: 2+ years ### "Collier Towing" November 21, 2018 5.0 We got a better understanding of the system when we came to the Florida Tow Show. Your staff showed us so many things that the system could do that we was not using. Pros The software is so easy to work with. easy to maintain your accounts receivable and payable. Cons when two or more people are in the system it sometime acts up. Review Source DS David S. Operations Manager Used the software for: 2+ years ### "Amazing! " May 25, 2018 5.0 Pros Extremely user friendly. Everything where it should be. And their customer service is through the roof! Cons There is not a thing i could say that would be a con. I have not had a single issue and if i did, i couldnt remember Review Source BK Basia K. Admin Assistant Automotive Used the software for: Less than 6 months ### "Best Customer Service EVER!" July 26, 2019 5.0 It has certainly made dispatching much easier not only for the office but for the drivers. The accuracy of the record-keeping is fantastic as well! Pros It is so user friendly. Easy to use and understand. We love how you can customize just about any portion to fit the company's needs. The customer service is unparalleled! Everyone is so kind, professional and so helpful, even with the stupid questions! Cons The only con would probably be the Impound section, adding files is a little cumbersome and I wish the notes were higher to the impound information. Reason for choosing Towbook Management Software We were using the old fashioned paper and pen to dispatch and store records. Review Source DH DAVI H. TOWING MANAGER Transportation/Trucking/Railroad Used the software for: 6-12 months ### "TOWBOOK HAS MADE OUR COMPANY BETTER AND FASTER" May 15, 2019 5.0 Pros THE EASE OF USE IS GREAT. IT INTEGRATES WITH QUICK BOOKS ONLINE VERY NICELY. Cons THERE ARE SOME THING THAT COULD BE OFFERED AND MADE TO RUN BETTER BUT I HAVE SEEN UPGRADES AND THEY ARE WORKING GREAT Review Source EB Elisabeth B. administrator Automotive Used the software for: 6-12 months ### "User friendly, easy for drivers to use on the go." February 12, 2019 5.0 Pros The ease of wrecker drivers to use while on call. Mobile application is very simple and quick to enter in information. Cons Reporting does not cross over well to quickbooks in my opinion. Review Source LA Lloyd A. Founder Used the software for: ### "No words to descibe all aspects of this company!!!!!" June 16, 2014 5.0 Stewart summed it up very well. I might add that unlike most 'FREE' trial services, they will not take any credit card info until you actually try the program. Not the short or condensed version, but, the complete version along with the unbelievable customer service. They have that much well earned and deserved faith in their product. We have been looking for 2 years and I was finally ready to dreadfully sign up with 'Beacon Dispatch Anywhere'. This now is the second best product on the market. Just more info than the small business towing company needs. (IMHO) The variety of reports available, the ability to instantly calculate p/r, and the ability to take photos and get signatures within the program is invaluable. Within 3 weeks our team is now completely PAPERLESS!!!! Pros: simplicity versatility REAL customer service price customer input Cons: Absolutely NONE! Thank you 'Towbook' for creating a product that finally meets the towers needs. p.s. this is the first review I have ever found worthwhile to write. Review Source TI Thomas I. OFFICE MANAGER Transportation/Trucking/Railroad Used the software for: 6-12 months ### "I wish i could give a higher rating than 5. The customer service is second to none. " September 28, 2017 5.0 Pros customer service/ease of use The customer service is amazing. and the software only takes a short timeperiod to train new staff on Cons the mobile app is sometimes buggy. But it seems to be updated regularly. Review Source CD Candy D. Account Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "The Best Tow Software Around" August 23, 2018 5.0 We are getting paid within a few days of submitting invoices all electronically. Amazing support staff. And they are always adding in new benefits and forms to use. Would recommend to stop shopping for a software that suites you because this is the best one around. Pros We tried another company and Towbook has by far been the easiest to work with. Dispatching, Billing, Submitting, Tracking. Top Notch. Cons Don't have much to say about the least. Maybe adding in a few other reports to the program for accounting. but you can transfer to Quickbooks. Which we are currently working on. Review Source CT Chad T. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "One of the best companies I have worked with!!!" December 8, 2016 5.0 Every time I need help the phones are answered by a live human being. The support staff is nothing shy of amazing always willing to help they never make you feel stupid like you've done something wrong. Your suggestions are always welcomed and best of all the software is fantastic, affordable and easy to use! They took the time to go thru and help modify all the settings and features for my particular company. Pros Ease of use Super friendly staff Affordability I came use it anywhere (iOS, android, Mac, and PC) Cons It doesn't run the calls for me in the cold weather and snow! :) Review Source HD Horlyn D. President Automotive Used the software for: Less than 6 months ### "Cutting Edge No Competition " September 20, 2016 5.0 Towbook is easy to use, so easy a caveman could do it, and In my business most of us are cavemen, but regardless if your on the desktop or mobile device, they've made it easy to receive and send out the calls. I could literally run my business from anywhere. Pros Invoicing and generating statements is done in the blink of an eye. Drivers are able to do their job and cut time by more than half with features and functionalities that only towbook offers . Review Source FR Frank R. Owner Used the software for: ### "TOW BOOK! No sign up fees & great monthly fees. No need to look at any other software. I love it." July 19, 2009 5.0 I would recommend this product to anyone with a small or large company that needs a dispatching program to compliment their growing business. I am completly satisfied with TOW BOOK. Pros Easy to use and you can adjust your fuel surcharges to each of your contracts as needed. Easily add new services. You can have more than one user at a time on the system with no added charge. Tow book is always looking to add new features that are a benifit to its users. They will take our suggestions and turn it into what we need to do our job. Cons Did'nt find it sooner. Review Source TC Terri C. Office Assistant Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Far Better than the Competition... Have tried several Digital Dispatch Systems and this is the best!" August 1, 2017 5.0 EASE OF USE, LACK OF COMPLAINTS FROM DRIVERS AND DISPATCHERS, OVERALL USE IS GREAT AND EASY TO LEARN Pros Ease of use and the Account Service and Customer Service is outstanding!. Programming was easy and transferring of files was completed within 24 hours from our previous Digital Dispatch Company. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.