# Page 2 | Towbook Management Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Towbook Management Software the right Towing solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/94188/Towbook-Management-Software/reviews --- Towbook Management Software 4.8 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Towbook Management Software ## Showing most helpful reviews Showing 26-50 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Janet J. Student E-Learning Used the software for: 1-2 years ### "Invaluable to remote workers especially for dispatching " April 21, 2025 5.0 Overall, I would not mind using towbook again as it was easy to learn, especially being trained by phone/zoom for a remote position, and fhe program has the capability to handle everything needed in the dispatching roadside business. Pros I used towbook whrn working with a dispatching service that helped to set up our drivers with roadside assistance and insurance companies. It was easy to sue once i got the hang of it, and I liked that it was flexible and whether I was speaking to a stranded customer, a towtruck driver, or an insurance/roadside assistance company, the program had all the tools I needed to navigate for drivers, give customers eta's and find available drivers for companies setting up assiatkce for their customers. Cons Sometimes the program would freeze up requiring a reset of the computer which during a busy wotkday answering calls can br very frustrating. I do not blame towbook alone however for the issues as some were caused by internet connectivity, but still it was frustrating and counter productive Review Source BR Buffy R. Office Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "The Business software of today, tomorrow and the future. " April 13, 2022 5.0 Has helped build our business to what it is today. Improved ETA times, ease of invoicing, and more. The Customer Service is Excellent and we will continue to utilize this program for our business. Pros The GPS, and the ease of connection to our roadside provider network. Cons We love everything about the software. Continually updating the software to satisfy clientele need. Reason for choosing Towbook Management Software Has the best software, customer service and continually updating to meet clientele needs. Review Source CW Christina W. Owner Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Best Customer Service I have ever received" June 18, 2019 4.0 Pros Overall it is easy to use with a small amount of explanation. I feel like the programming is headed in the right direction. Towbook was recommended to me over and over and I feel like the main reason is the customer service. Here is a great example: I was notified a task/ticket needed to be created for an issue I was having, that it was created, that the conversation will be closed and that Towbook will contact me when they have a resolution. They have great communication! They are also available 24/7 which is great considering I do most of my paperwork after 10pm. Cons It all comes down to who and how you do business with them. IE: The Autoclub NSD is extremely limited in what you can do, basically used only for dispatching. You cannot do any auto billing or payment tracking for them due to the Autoclubs limitation (not Towbooks issue but I was sold on the fact that you could). They have to be treated more like a shop account which is time consuming when they have such high volume. It is amazing for the Autoclubs that you can do auto billing and have payments auto applied/posted in Towbook. We have received many compliments on the professionalism of the the invoices/statements from our shop accounts. There is some back and forth on the web pages/tabs that I feel are unnecessary and could be updated with some programming tweeks but overall they have a great product and the absolute best customer service I have ever received. They have lots of reports but I would like to see a place where I can create a custom report myself and save it in my account or have Towbook create me a custom report and post it to my account that I can run that is tailored towards my business instead of rummaging through about 100 excel tabs I don't \*currently\* need. Review Source KF Kyle F. Manager Automotive Used the software for: 1-2 years ### "Amazing software" May 1, 2019 5.0 Amazing. Great support, great product! Pros I absolutely love this software. Previously, we were using another product and the customer support was horrible. I began searching for a software that could meet all our needs and stumbled across Towbook. Two days into the free trial I was convinced it was exactly what we needed. The in app support is outstanding. The longest we've waited for a reply is maybe 5 minutes. Average response time I'd say is 2-3 minutes. I would also like to point out that some people are hesitant to trust "Cloud Based" software. In all the years we've used Towbook, we have NEVER had a connection issue or data issues. It has ran flawlessly. The features in Towbook check almost every box I could imagine a towing company would need. You won't be disappointed. Cons The only con I could think of is some features are only part of the higher tiers. So if you aren't a very high volume company and could get by with a cheaper plan, you may have to purchase a higher one just to get all the features you would like. But even with that said, it's still worth it to me. Review Source PC Peter C. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Best Decision Ever" February 28, 2020 5.0 The staff at Towbook are top notch. Always helpful and friendly, and always able to assist. If they don't have the answer immediately, they will research the situation and find an answer. They are familiar with the towing industry, and it shows in their knowledge in responding to questions and concerns. They take comments and suggestions and actually implement them into the upgrades in the software package. I would recommend Towbook to anyone in the industry, the use of the software has created such an accountability for our income, it is unbelievable. It pays for itself time and time again! Towbook ROCKS!! Pros Complete customization to allow for the most functional use and integration into our current operation. Customer service is top notch, always helpful, friendly, and timely! Continued upgrades are always useful and allow for even greater efficiency in running our tow operation. The ability to generate custom letters is also extremely helpful. The ability to have multiple users at no added cost is key! Cons Nothing negative to say about this software. Alternatives considered [Dispatch Anywhere](https://www.capterra.com/p/92601/Dispatch-Anywhere/) Reason for choosing Towbook Management Software Multiple users and affordability! Review Source MB MICHAEL B. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Revolutionized My Dispatch System " September 27, 2018 5.0 Towbook make's it easy to contact them with questions or problems. The response has always been quick & simplistic. I would highly recommend the service to anyone in the industry Pros Love to be able to check my impound vehicles on the go. It has made my world simple to be able to dispatch even from the road. As an owner operator, jumping into a truck and responding to a call, but still being able to dispatch or respond to customer's questions about impound vehicles is nothing less than simple. How it calculates the charges and that you can set parameters for each customer makes it easy for the drivers to properly enter info with ease. With A mobile device you can work from anywhere. Cons Sometimes during month end billing the program runs slowly it can be frustrating as the delay can cause costly time. I like to do month end on the last day of the month or the first day of the next month, and like to pound thru it quickly. When it slows down, I have a tendency to walk away and start another project. This delays me coming back to finish billing. Review Source SR Steve R. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Amazing Product and Customer Service Agents" April 11, 2019 5.0 I think it has been amazing. I also think that you guys should recognize support team which has very professional well-spoken agents. The team always resolves any issues we have no matter how big or small and is also very quick to respond when we do have a concern. The team is also very uplifting and positive when you speak to them on the phone! One of the best customer service representatives I have ever come across. Pros I really like how easy it is to use the product. I also like how it can be used by drivers as well and put on multiple different devices. Cons Maybe just how many updates but that is the way of technology and why your program works so well. Review Source MG Mark G. manager Automotive Used the software for: 2+ years ### "why Towbook works for us" February 9, 2021 4.0 getting to the disablement location a providing service in a timely manner Pros easy to use, run plates to get vin numbers and the uploading of photos is easy, the ease for the user makes it a plus Cons the maps are some times off and will lead the driver miles off course causing the call to the customer to be late Alternatives considered [Dispatch Anywhere](https://www.capterra.com/p/92601/Dispatch-Anywhere/) Reason for choosing Towbook Management Software plate and vin option Review Source BR BYRON R. OWNER Automotive Used the software for: 1-2 years ### "THE GOOD THE BAD THE UGLY" August 19, 2016 5.0 2 YEARS AGO I LOOKED AT THIS TOW SOFTWARE PROGRAM. I DIDN'T GO WITH IT BECAUSE IT DIDN'T OFFER ALL OF THE FUNCTIONS I WANTED IN A TOWING SOFTWARE PROGRAM. AFTER A YEAR OF TRYING 4 OTHER SOFTWARE PROGRAMS I LOOKED AT TOWBOOK AGAIN. THIS COMPANY HAD MADE SO MANY IMPROVEMENTS IT WAS UNBELIVABLE. WHEN I FIRST TALKED WITH THEM, THEY SAID THEY WERE AN AGRESSIVE TOWING SOFTWARE COMPANY & THAT THEY WOULD BE MAKING IMPROVEMENTS. I JUST THOUGHT THAT WAS A SALES PITCH. AFTER CHECKING OUT THEIR SOFTWARE A YEAR LATER I WAS CONVINCED. THEY HAD ADDED ALL OF THE FUNCTIONS I WANTED & MORE. Pros QUALITY PROGRAM WITH CONSTANT IMPROVEMENTS. GREAT TECH SUPPORT. FOR WHAT YOU GET, THE PRICE IS GREAT. SOME OF THE OTHER COMPANIES WERE ALMOST 4 TIMES AS MUCH PLUS THEY TRY TO NICKLE & DIME YOU. YOU CAN TELL HOW GOOD THE SOFTWARE IS WHEN YOU & ALL OF YOUR EMPLOYEES PICK IT QUICK. Cons I MADE THE MISTAKE OF WASTING TIME & PLENTY MONEY WITH THE BAD & UGLY SOFTWARE BUT THINK GOODNESS I WENT WITH THE GOOD. Review Source DM Dorothy M. Office Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best Tow program" March 14, 2019 5.0 I was having HR issues, and I had texted them regarding a time keeping they can in cooperate it into there program and they did it. I love that they are open to suggestions . Pros Photos speak a 1000 words. the ability to photograph vehicle, documents and doing it in real time incredible. I am always able to contact someone via text if I have a question or a issue, any time 24hrs … So easy. Cons usually during peak volume, the system tends to slow a bit... but only for a few minutes. Review Source MB Matt B. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "No one else compares" October 22, 2019 5.0 Absolutely amazing Pros I wish I could give more than 5 stars for their customer service. They're always there when I need them, and have the answers I need. Customer service is definitely top notch, and the software has helped me run my business so much more efficiently then the traditional paper and pencil option. Cons Absolutely nothing. I wouldn't change a thing Review Source DJ Dawn J. Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Towbook is my friend!" December 18, 2018 5.0 Benefits have been finding jobs at ease. Entering in new drivers and employees with ease. Calculating their every move with a history to look back to. Pros I love that it updates and generates things on its own. I am still learning Towbook and I know there are so many there things this system does. Cons There is nothing I do not like about towbook. Maybe that all fields need to be filled in before sending a job out. Only because our dispatchers can be quite forgetful at times, but the is almost impossible to do Review Source KH Kirk H. owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "TRY IT. YOU WON'T BE DISAPPOINTED" September 12, 2018 5.0 I am extremely happy with Towbook. I work with AAA, and AAA changed their platform. It completely put a stop to getting AAA calls pushed over to Towbook. With the help of Towbooks support team, we think we finally have the answers to the problem of getting these AAA calls automatically pushed over to Towbook. Thank you support team at Towbook! Pros We started out using Towbook a couple of years ago for a "free trial". We now use it all the time. Its money well spent. They keep updating different features that can make your life easier. Cons Dont really have anything negative to add Review Source AD Adam D. Owner/Operator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "The absolute best in dispatching software and customer service!!" June 3, 2018 5.0 I am able to calculate commissions for drivers, profit for the company, enter expenses, see reports, and run my business efficiently because of this amazing software. Pros Super simple to use, calculates mileage for you, create custom forms and emails receipts automatically. There is no need for training on this software, and the customer service team is always available when you need them. Literally, I have called at all hours of the night and always reached someone and gotten the situation figured out right away. Cons Every once in a while I have to logout and in to reset the account for changes to take hold. I literally have no other complaints. This isn't even really a complaint. Review Source RP Ryan P. Owner Automotive Used the software for: 2+ years ### "Great Product" October 9, 2018 5.0 Towbook allows us to effectively manage our dispatches, trucks, drivers, and accounting all on one platform. The value is incredible, the service is incredible, and the best part is they are constantly evolving. We enjoy seeing the changes from time to time. As they evolve, we evolve. It is truly a great relationship. Pros We have been with Towbook since day 1 of our business. They have been with us from 1 truck now all the way up to 12 in the fleet. The software has worked flawless and also comes at a great price. Cons No complaints here. Everything works great! Review Source dS darrel S. manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "customer service magic" February 11, 2019 5.0 speed. it has decreased the time to dispatch. which means we are moving calls faster and giving our drivers the opportunity to get to calls with in the eta's. the reports section is awesome, i am a numbers guy and numbers don't lie and these reports help me understand our business. our accounts love the email option and our customers. we are saving 2500 per year just in going paperless. Pros besides the fact that is easy to use and the drivers app is works very well. it's the customer service that i really enjoy. these guys and gals at towbook are friendly, fast, and our honest. if it's a quick fix it's a quick fix if it's gonna take time they will keep you updated. in other words they are the chik filet of tow software. Cons so far nothing. they listen. they fix what they can and help mold the software to your needs and if not you can make a suggestion and they listen. Review Source BW Bub W. President Translation and Localization Used the software for: 2+ years ### "We have been with Towbook for over two years now. They are helpful and friendly" August 4, 2017 5.0 I do recommend it all the time. Excellent tracking of trucks and jobs. Also never miss a day of storage with the Impound calculations automatically figured. Pros They are open to suggestions. Not saying that they can do anything you need but they look at all options to make the program the best! Cons Would love to see a "Repo Module " of sorts added. We feel the need to keep our repos seperate from our regular tows. It says something when the CON is an "option" you would love to see added. Review Source JV Jessica V. Business Admin Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fantastic program! Easy to use and many great features" May 8, 2017 5.0 It streamlined many features we were looking for into one program. It is easy to use and frustration free. You can also add unlimited users so it is easy to use on different devices or by different employees. Pros It is easy to use and learn how to use. The customer service is great, they are friendly and quick to help. It can be used on different devices so it is always accessible. It is affordable and easy to invoice customers, dispatch tows, create estimates, and much more. Review Source KP Kanani P. Owner Used the software for: 2+ years ### "Excellent Software!" July 8, 2018 5.0 Pros Excellent Customer Support 24/7. They are always there when you need them. The software itself is easy to set up as well as use even if your not familiar with computer navigation. The reports are easy to use and read so it won't take you all day to close at month end. Cons I haven't experienced anything negative with the software. Anytime I had a issue the support team was there to walk me through whatever I needed Review Source TT Tim T. Manager , Dispatcher Automotive Used the software for: 2+ years ### "Tech support at Towbook saves me again" June 12, 2019 5.0 Pros When I can't get it figured out Towbook people come on quickly and handle it with a plesant as well as a competent attitude. Cons As long as you have their tech support ther is nothing I don't like Review Source VR Verified Reviewer Towing Operations Manager Automotive Used the software for: 2+ years ### "Superior Towing Management Software!" January 10, 2019 5.0 This software has brought so much technical simplicity to our company, alowing us to run our operations extremely efficient. Pros Support and their vast knowledge of the towing industry. Review Source JH John H. Heavy rescue Automotive Used the software for: 1-2 years ### "Towbook" May 19, 2020 4.0 Overall towbook is a good one to use I have also used to use towsoft in the past and I find towbook to be better Pros This is awesome when it comes to dispatching. Easley send tow call to other employees. Used to help and calculate prices and daily logs. Cons Hey tell the GPS tracker isn't that great. Review Source CC Creighton C. CEO Automotive Used the software for: 2+ years ### "Collier Towing" November 21, 2018 5.0 We got a better understanding of the system when we came to the Florida Tow Show. Your staff showed us so many things that the system could do that we was not using. Pros The software is so easy to work with. easy to maintain your accounts receivable and payable. Cons when two or more people are in the system it sometime acts up. Review Source MJ Mikel J. Owner Automotive Used the software for: 1-2 years ### "Best Towing Software on the market" January 19, 2019 5.0 This software allows you to customize your electronic dispatch for simple non technical people all the way to going completely paperless if you wanted to. Pros Towbook reps are always willing to help. They will do everything absolutely necessary to earn your business and their program is so custom it will fit any towing companies needs from 1-100 trucks and employees!!!! Cons Blank thoughts on this. There’s not anything I don’t loke about it. Review Source DS David S. Operations Manager Used the software for: 2+ years ### "Amazing! " May 25, 2018 5.0 Pros Extremely user friendly. Everything where it should be. And their customer service is through the roof! Cons There is not a thing i could say that would be a con. I have not had a single issue and if i did, i couldnt remember Review Source Talk to a Capterra advisor for free and get results within 15 minutes.