# Netreo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Netreo the right Network Monitoring solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/94449/OmniCenter/reviews --- Netreo 4.7 (29) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Netreo Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chad W. Independent Business Owner Used the software for: 1-2 years ### "Easiest Setup out of the Box!" October 9, 2017 5.0 We gained as close to real time monitoring of services on our network that we've never had before! The pure fact that we can begin trouble shooting issues if they happen prior to end users telling us they have a problem on the network has kept everybody happy at work! The reporting tools are amazing as well for tracking how well we have been managing the network. This allows for development of IT Staff as well. Seeing the trends of the devices allows for targeted training to help prevent future related issues with the IT Staff. The tools are also very beneficial for our Top Management staff as well. They can see the benefits and effects of having a stable network more clearly now since trends can be shown and good (or bad) data can be used to related to recent events that helps drive our business model! Pros The auto discovery and how quickly you can customize reporting for your environment! The mobile alerts are also amazing! I like that we can now be already working on situations before end users call! Moreover, it's great that we can set thresholds to alert us as well so we never even need to get to that point! Cons Right now the only issue we have with the package is that if we lose connection to our WLC/APs in our environment we have to set those back up. Thankfully this doesn't happen very often but it would be nice if OmniCenter could capture our current AP list and store that information for when OmniCenter detects them to be back online. Review Source MV Manny V. Sr. IT Project Manager Food Production Used the software for: 2+ years ### "OmniCenter is a easy to use tool and is very affordable." September 25, 2017 5.0 OmniCenter is a monitoring, alerting, and reporting appliance (physical or virtual) which provides cost-effective and easy-to-deploy application, network, and systems management. It provides a unified single view into virtually all IT components, from end-user application experience to device-level performance and capacity planning. Our appliance-based architecture simplifies deployment, with all hardware and software pre-integrated. Several appliance options are available to suit any size environment or redundancy requirement, including clustering, hot-standby, and distributed data collection with centralized reporting and administration. Pros OmniCenter is an easy to use tool and is great for monitoring network interfaces. The software allows the end user to easily add devices that need to be monitored. OmniCenter is a monitoring, alerting, and reporting appliance (physical or virtual) which provides cost-effective and easy-to-deploy application, network, and systems management. It provides a unified single view into virtually all IT components, from end-user application experience to device-level performance and capacity planning. Cons It is not as affective as Netflow. Netflow can pin point the source of the problem much easier. Our appliance-based architecture simplifies deployment, with all hardware and software pre-integrated. Several appliance options are available to suit any size environment or redundancy requirement, including clustering, hot-standby, and distributed data collection with centralized reporting and administration. Review Source GB Greg B. Network Adminsitrator Banking Used the software for: 2+ years ### "Overall it works good but could be better." September 20, 2017 3.0 I allows us to monitor all devices on our network. Pros It can monitor all types of SNMP devices and give status at a glance. The system is great for tracking the uptime and performance for the various systems and the parenting feature works well. The various device can be put in groups/categories and can also be tracked by location. Cons The system is very very slow. Sometimes it is almost unusable waiting for the screen to refresh. There are no help files. Most changes/settings need to be made by Netreo remotely. We found a lot of minor bugs with the system. Review Source David M. Director of Technology Services Law Practice Used the software for: 2+ years ### "Great product, great support and easy to use" October 17, 2017 5.0 Pros Easy to use and powerful. Monitors a myriad of different devices. Responsive customer support. Straight-forward pricing. Cons I would like to have deeper visibility into Office 365 and other SaaS offerings so that I can have access to the same information I have for my on-premises infrastructure. Review Source DB David B. Systems Architect Pharmaceuticals Used the software for: 2+ years ### "Been using it for a few years now, easy to use, great reporting" September 26, 2017 5.0 Simple yet effective/detailed monitoring and automated alerts for critical issues. Pros OmniCenter is very easy to use and customize from an administrator's perspective, and easily usable from Lower tier support staff. The Single pane of glass view for all services makes the purchase and implementation very justifiable to upper management. (yes even they can use it) Cons Initial setup: out of the box it is very easy to get devices imported into the system, but the recommendation from Netreo is to have their support add the devices based on a list you give them. A simple one page document should be sufficient, as most Administrators will want to figure out the ins/outs on initial setup rather than have it done for them. (I do understand that some people do purchase it and don't have the technical ability to do it, but it should not be the default) Review Source PJ Y. NOC Director Computer Networking Used the software for: 2+ years ### "Best NMS System for all Network Monitoring" July 25, 2019 5.0 Pros Excellent software and NMS System for all Network Monitoring. Excellent support staff. Best company to work with. Cons Can't really think any negative issue with this company or product. Review Source DR Don R. Network Specialist Automotive Used the software for: 2+ years ### "Simple but very efficient monitoring tool!" October 10, 2017 5.0 This software gives us insight into the health, trends of many different key components of our network. Pros This software is easy to use and have excellent customer support that will help you when and if it is needed. There are multiple ways you can monitor a server, network, device and you can also customize templates (or layers of template). You can see everything in one page. Router or network configuration can be managed. Very flexible in what it can do and provides integration with custom scripts, like you can use your own powershell scripts . Cons There is learning curve if you are not used to this type of product which have many options, possibilities. But the good thing is that they have friendly customer support you can call for help. Review Source TT Thom T. Infrastrucutre Insurance Used the software for: Less than 6 months ### "Feature rich, logical monitoring tool with awesome support." September 20, 2017 5.0 Replaced SCOM which was awful. Netreo OmniCenter saved us time and money on the SCOM renewal costs. Also gave us visibility as we finally had a system that we could trust Pros Top 3 - Support - Development - Simplicity (once you understand templates) The support staff are great. Alot of the younger companies try and differentiate themselves by having exceptional support staff (Nimble customers will know what I mean). Netreo are 17 years young but their support staff are fantastic. you have a direct line to technical resources, saving you lots of time. They have a great VPN feature allowing them to access your system to troubleshot\\perform upgrades they even offer a managed service if required. The product is constantly improving with regular major releases and features. The interface and construction on how to apply thresholds to devices takes a little while to understand but once its understood, its very easy to manipulate and customise to how you want to use the tool Cons Support times - This is a 100% US company so while support are available 24 hours for a UK company its generally towards the end of the working day that you will get responses to queries. For a monitoring tool this was fine with us. There are no built in metrics\\thresholds for things like SharePoint and Citrix, however you can create customise process checks if required. Review Source Jeffrey W. Encompass Administrator Financial Services Used the software for: 1-2 years ### "Easy to understand status page" October 9, 2017 5.0 Pros The notifications away kept you in to date on how long a device has been online without a restart of the device. The tech support is top notch and the go out of there way to help with any configuration Cons . Review Source VR Verified Reviewer Vice President of IT Construction Used the software for: 2+ years ### "Easy Visibility into Core Systems" October 9, 2017 5.0 Love the historical information Pros Easy to see what is happening with your systems; like the historical information about the different servers that we are tracking. Cons The initial setup on this product took longer than we expected. Otherwise, we are very satisfied with the product. Review Source DB Daniel B. Programmer/Analyst Information Technology and Services Used the software for: 2+ years ### "Great responsiveness and quality support" October 3, 2017 5.0 Based on the support I had I would recommend Pros The support is excellent and he provides good answers which solve the root of the problem instead of simply providing an answer. He is knowledgeable and effective in his job. I appreciated that, although he is not obligated, he is willing to reply at all hours/days as we are also working around the clock to keep the campus up and running smoothly. Cons There are some bugs like any software but I want to focus this review on the quality support we have had with the support staff. Review Source SR Steven R. Sr. InfoSec Engineer Used the software for: 2+ years ### "Omnicenter review" November 8, 2017 5.0 Pros Great product that does what it says There are equal cost products out there. But when it comes down to support, adding new devices, learning about new features or tips and tricks. They are hands down the best out there. Installation is beyond easy, import a file or scans a subnet then adjust to taste. I always recommend this as it is hands down the easiest to get running and years later it is still the easiest to operate and use. Cons Review Source AP Adam P. Systems Engineer Gambling & Casinos Used the software for: 6-12 months ### "OmniCenter has achieved our business goals, but not easily in all cases" September 20, 2017 3.0 Automated alerts and incident management are key to our success. Omnicenter provides that functionality in a way that meets our current business needs. Pros Already in place and meeting our business goals for the most part. Nimble appliance with few moving parts under the hood. Easy to maintain from an administrator perspective. Support is wonderful, responsive, and extremely helpful. Cons Architecture is lacking. To achieve all of our business goals, a lot of customization has been required from Netreo. Most new features have to be developed and are not already in the software leading to long turnaround times for enhancements. A lot of configuration tweaking has to take place to meet our needs. VPN requirement is challenging to implement due to regulatory hurdles. Review Source SC Steve C. Chief Information Officer Used the software for: 2+ years ### "Amazing, Reliable, Friendly Service, Knowledgeable team" September 25, 2017 5.0 Pros Can easily see the status of my network and where to deploy resources to solve any issues. With 100% visibility my team is much more effective and my down time has decreased significantly! Review Source LS Lori S. Principal Architect Hospital & Health Care Used the software for: 1-2 years ### "Great team - Interested in partnering not selling and running. Support and customization = easy" October 16, 2017 5.0 My clients finally have a single package that is integrated. Not a package that is 30 year old technology that has been added to over time to try and keep it current, but continuing to keep 30 year old tech. The other advantage is everything is one price, period. No additional price for netflow, or different types of devices. Pros Everything in 1 place not 10 different packages that are linked somehow with tabs & no java needed. Can easily create new type of polled devices. Cons While there are videos and training I would like to see more of this. I would like more control over how to consolidate a dashboard. Review Source WS William S. TSS2 Used the software for: 1-2 years ### "Excellent product. Has tons of options and is adding more all the time." October 5, 2017 5.0 Pros There are many benefits to this product. The ability to see the status of whatever you want to monitor in one pane of glass has got to be the most important. Second is the ability the granularity that is possible with monitoring while still maintaining simplicity. The third is the speed and friendliness of customer service when/if it is needed. Cons Learning curve is an issue if you are not used to this type of product. There are so many possibilities that it is sometimes difficult deciding where to start. Review Source SJ Scott J. Senior Systems Administrator Information Technology and Services Used the software for: 2+ years ### "Omni Center is a full fledged and complete monitoring solution with excellent customer support" September 28, 2017 4.0 an effective monitoring solution for the whole organization Pros very flexible in what it can do wide variety of things you can monitor out of the box excellent customer support excellent APIs for integration with custom software or scripts Cons not as many sensor types as PRTG can be resource intensive the interface is a little clunky and sometimes not intuitive Review Source LC Lee C. Network Technician Education Management Used the software for: 2+ years ### "Omnicenter performs as it's supposed to, easy to use and administer." September 19, 2017 4.0 Network/Device visibility. Pros Easy to use and administer, does exactly as promised. Omnicenter allows us to monitor all our devices for status, exactly what we needed. Cons Certain web service checks do not work depending on type of feature used on the URL. Version updates can sometimes move options into different section in the GUI. Review Source TK Tim K. Systems Administrator Used the software for: 2+ years ### "Great product!" September 25, 2017 5.0 Pros This tool gives a great deal of insight into the operation and trends of many different key components of our network. Review Source JR Jason R. Manager of IS Used the software for: 2+ years ### "Great product - delivers as promised." May 18, 2017 5.0 Pros Netreo support is outstanding. They have a very knowledgeble support team and are able to accommodate all situations that arise. They're willing to adjust their product to meet our needs. Cons N/A. Review Source MM Matt M. SVP IT CIO Used the software for: 2+ years ### "Awesome. Super feature, great analytics, and amazing support." September 26, 2017 5.0 The support is always present and helpful. Pros Ease of use, sophisticated reporting and analytics, and top level support. Detailed information and the ability to drill down to isolate devices, errors, and performance metrics. Cons Maybe it isn't free. Review Source DS Dan S. VP / IT Director Banking Used the software for: 1-2 years ### "Migrated to a cloud monitoring solution to add flexibility and resiliency to our environment" September 25, 2017 3.0 It's cloud based Pros One of the selling points was that is cloud based. We wanted to know that our monitoring tool was always available and not a single point of failure. Cons We have had some availability challenges which resulted in a few outages. One of the other cons is the implimentation of netflow. It hasn't really been up to what we were expecting. Review Source TG Thomas G. IT Director Used the software for: 1-2 years ### "Very easy to use and staff made sure we understood what it is and how to use it to our benefit" September 25, 2017 5.0 I am to lower my down time as I am alerted right away. Pros It meets the need for alerts to my staff. I have very small staff and Omni Center automates the process and keeps us in loop. It's very important for small staff to stay updated on issue without manually monitoring it. Easy to read dashboard is nice too. Cons . Review Source PY PJ Y. NOC Director Information Technology and Services Used the software for: 2+ years ### "Great product, Excellent people, Best value" September 19, 2017 5.0 Easy to use, excellent reporting, serves many users. Pros Easy to use, delivers excellent reporting. They have the best customer support. I simply love these guys. Review Source ML Michael L. IT Director Utilities Used the software for: 6-12 months ### "Great product - vendor willing to add specific functionality on request" September 19, 2017 5.0 Transparency and visibility of all IT supported devices. Network reporting needs to be simplified (especially netflow). Customizable MIBs and templates for specific devices needs to be added. Dashboards need to have a more "modern" look. Pros Flexible and easy to configure - usually these cannot be paired together. Low cost of ownership for a monitoring solution. Review Source Similar Products Featured