--- title: "Matrix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Matrix Software - reviews, pricing plans, popular comparisons to other Legal Case Management products and more." source_url: "https://www.capterra.com/p/95108/Matrix/" page_type: "product" language: "en" --- # Matrix Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Matrix ## What is Matrix? Web-based solution that helps law agencies to streamline processes related to case management, evidence tracking, workflows and more. ## What is Matrix used for? [Law Enforcement](https://www.capterra.com/law-enforcement-software/)[Legal Case Management](https://www.capterra.com/legal-case-management-software/)[Jail Management](https://www.capterra.com/jail-management-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Matrix?[Manage this product listing](https://www.g2.com/products/matrix-pointe-software-matrix/claim_requests/new?auto=true) ## Matrix Overview Updated September 2026 AI summary Matrix supports legal teams in managing cases, clients, and workflows through features like billing, document and docket management, conflict checks, and a client portal. Designed for organizations of all sizes, it offers tools for trust accounting, reporting, and mobile access. Matrix is available as a cloud-based solution, accessible via web and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Matrix 4.0 (9) VS. [4.7 (1,747)](https://www.capterra.com/p/105428/Clio/reviews/) Starting Price $1 Per User, One Time Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (9) Ease Of Use 4.6 (803) Value For Money 3.0 (4) Value For Money 4.5 (735) Customer Service 3.2 (6) Customer Service 4.7 (750) ## Matrix alternatives [8am MyCase](https://www.capterra.com/p/115613/MyCase/) [4.6 (807)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/115613/MyCase/) [Filevine](https://www.capterra.com/p/140815/Filevine/) [4.4 (288)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140815/Filevine/) [Litify](https://www.capterra.com/p/160393/Litify/) [4.4 (139)](https://www.capterra.com/p/160393/Litify/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160393/Litify/) [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/) [4.7 (529)](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/) [View all alternatives](https://www.capterra.com/p/95108/Matrix/alternatives/) ## FAQs about Matrix Overview ### What company size and specific industries is Matrix built for? Matrix is designed for law agencies, prosecutors, attorneys, jails, and courts that need web-based legal case management. It fits organizations in the legal and justice sectors, especially those handling official documents, appointment scheduling, and related case management tasks. Features and Usability ### What are the key features of Matrix? Matrix offers mobile app access, activity dashboards, and workflow management for case operations. Core functions include case management, legal case management, document management, document generation, and reporting and analytics, plus scheduling, task management, and search/filter tools. It also supports court, inmate, police, and records management workflows. Getting Started and Support ### What training and onboarding options does Matrix offer? Matrix provides live online training for teams getting started. This format supports guided instruction in real time and allows participants to ask questions during the session. No other training formats are confirmed in the catalog data. Getting Started and Support ### What customer support options does Matrix offer? Matrix offers email/help desk, phone support, and chat. Support is presented through direct contact channels for users who need help with setup, account issues, or day-to-day questions. No reviewer feedback is available on response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 1,973 Legal Case Management reviews Capterra data shows that buyers of legal case management software rank the following features as their top priorities: - **Case Management** (**67%** of reviewers rated this feature as critical) - **Document Management** (**55%**) - **Client Management** (**55%**) Matrix supports all three of the features reviewers consider most important: **Case Management**, **Document Management**, and **Client Management**. Together, these capabilities help legal teams organize matters, keep case files and related documents in one place, and maintain clear client records, allowing teams to work more efficiently and stay responsive throughout the lifecycle of each case. Document Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Client Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Case Notes 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access and track notes regarding case activities and updates within case files Evidence Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Administration and control of evidence related to investigations/cases Incident Mapping 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and visualize the location of incidents Investigation Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Oversee people and resources to carry out an investigation Matrix 52 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Appeals Management: Capture, manage, and share case information throughout the appeals process - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Cell Maintenance: Track and manage information regarding maintaining inmate cells - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commissary Management: View, manage and track products available and distributed to inmates in the jail commissary. - Conflict Management: Search and check for conflicts of interest or statutes of limitations - Contract/License Management: Track, store, and access client contracts or licenses - Court Management Integration: Integration with court management software systems - Crime Scene Management: Protect and secure the crime scene, logging personnel, and process evidence - Criminal Database: Database of criminal records - Custody Status Checks: Checking inmates' custody statuses - Dispatch Management: Manage sending personnel and resources to a site as needed - Docket Management: Manage and maintain a detailed record of information and updates associated with each court case - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Imaging: Convert paper files into digital images - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Evidence Management: Administration and control of evidence related to investigations/cases - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Field Reporting: Formal report compiled by onsite personnel - For Municipal Courts: Designed for use by municipal courts - Full Text Search: Search for specific words or phrases within a document or database - Incarceration Records: Includes centralized access to all legal incarceration documents per inmate (medical, criminal, personal etc.) - Incident Mapping: Track and visualize the location of incidents - Inmate Accounting: Conducting general accounting for money held for prisoners by the State (deposits, withdrawals, etc.) - Inmate Classification: Collect information about inmates' risk levels, program needs, and other information for appropriate correctional resource allocation. - Inmate Incident Management: Track and report inmate incidents to appropriately allocate resources, increase safety and minimize harm. - Inmate Information File: centralized location to view information pertaining to each inmate (criminal, medical, behavioral, etc.) - Inmate Management: Track inmates' location, community engagement, behavior, and progress over time. - Inmate Property Logs: Detailed record of all possessions belonging to an inmate that are held by the facility during their incarceration - Inmate Tracking: Track inmate location and monitor movements. - Investigation Management: Oversee people and resources to carry out an investigation - Legal Case Management: Systematic approach to handling legal cases, matters, or projects within a law firm or legal department - Medical History Records: Records of patients' medical history - Mobile App: Access the system via a mobile application - Officer Shift Notes: A report/notes detailing officer activities during shifts, including any incidents. - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Trust Accounting: Manage bookkeeping for client trust accounts - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.6 (9) 3.6 Based on 9 reviews ## Pricing Value for money 3.0 (4) [View pricing plan details](https://www.capterra.com/p/95108/Matrix/pricing/) Basic $1.00 Per User,One Time Value for money 3.0 (4) 3.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (6) 3.2 Based on 6 reviews ## User reviews Overall rating 4.0 Based on 9 reviews Filter by rating 5(3) 4(3) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Radio Producer Broadcast Media ### "Matrix" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2021 Yeah it help me in some work i had for reveraging case and and some documents . Pros Everythong within this app is awesome i realy liked every feature in this app. Cons No i feel ljke everhthing is good i have seen nothing wrong with everythinkg within thos app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Courtney F. Realtor Real Estate ### "Matrix keeps the Real Estate World on it's axis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 3, 2020 Pros It has everything and anything a real estate business needs from start to finish with a client as far as properties go. Cons Older software's cannot compare to Matrix, there are a few improvements to the user appearance that might be made. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Janice D. Sales Real Estate ### "Matrix user review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 18, 2019 I wish this product was easier to use and was more user friendly. Pros The information it has available. There is a lot of information just hard to get to. Cons I find it confusing a lot of the time. When I go to classes to be taught about it I am shown different ways by different people which confuses me even more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB David B. Paralegal Government Administration ### "Designed with no intent to support" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 6, 2019 Storage space. Pros Cloud storage. Search works okay. Not much to say positively Cons The design team obviously were short-sighted on this project. Simple things that the end user should be able to configure require them to call out the coders (who obviously failed OOP 101). It's a tool, much like a hammer is a tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Evan S. IT Business Analyst Information Technology and Services ### "Best tool in real estate thusfar " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 18, 2019 There is so much more to learn about Matrix and how I can better incorporate it into my own business processes. Pros Best tool available for searching for houses. The data quality exceeds that of anything I am able to come by through other channels. Cons The reporting feature could use additional filter conditions. Needs integrated tracking of clients open and read receipts for emails sent. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB ANGELA B. Administrator Real Estate ### "A must for any Agent" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 8/10 August 13, 2019 This is a must for any agent to see what is available, what has sold, what the market is like at this time. Pros Ability to have access to properties that are for sale in your area. Many compatible tools to help sell property and make comparisons Many search options available. Cons Navigation can be a little tricky, but classes are offered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Katie L. Media Consultant Marketing and Advertising ### "Matrix Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 30, 2019 Pros I like that I can stay organized and provide notes for all meetings Cons I do not like the tricky difference between lead and prospect and how much time it takes to get it fixed/submitted. I also don't like that a user can't correct spelling on accounts - those with admin rights have to do it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Margaret M. Sales Manager Construction ### "MLS Matrix has made my realty leads happier" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 22, 2018 Pros Automation of home searches and rental searches that are sent directly to my client Cons Zip code search is a bit antiquated. Zooming in with map is as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rob F. Account Associate Financial Services ### "Matrix makes managing easy!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 28, 2018 My experience with Matrix has been nothing but quick and easy. The information I need and that is stored in the software (that I use on a day to day basis) is accessible and I am able to retrieve what I need very quickly. Pros Matrix software is so reliable! It’s topnotch when it comes to assistance that may be needed. Extremely quick and reliable. Cons There is nothing that I dislike about this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/95108/Matrix/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.