# Matrix Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Matrix Software - reviews, pricing plans, popular comparisons to other Legal Case Management products and more. Source: https://www.capterra.com/p/95108/Matrix --- # Matrix Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Matrix ## What is Matrix? Web-based solution that helps law agencies to streamline processes related to case management, evidence tracking, workflows and more. ## What is Matrix used for? [Law Enforcement](https://www.capterra.com/law-enforcement-software/)[Legal Case Management](https://www.capterra.com/legal-case-management-software/)[Jail Management](https://www.capterra.com/jail-management-software/) Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per User, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Matrix?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.matrixpointesoftware.com&name=Matrix) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Matrix 4.0 (9) VS. [4.6 (784)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting Price $1 Per User, One Time Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (9) Ease Of Use 4.6 (780) Value For Money 3.0 (4) Value For Money 4.5 (711) Customer Service 3.2 (6) Customer Service 4.6 (727) ## Matrix alternatives [4.4 (286)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (1,691)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (523)](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (76)](https://www.capterra.com/p/165422/CloudLex/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/95108/Matrix/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Case Notes 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access and track notes regarding case activities and updates within case files Client Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Document Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Evidence Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Administration and control of evidence related to investigations/cases Incident Mapping 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and visualize the location of incidents Investigation Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Oversee people and resources to carry out an investigation Matrix 51 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Capture, manage, and share case information throughout the appeals process Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Track and manage information regarding maintaining inmate cells Track the status of assets and whether they're checked in or out Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients View, manage and track products available and distributed to inmates in the jail commissary. Search and check for conflicts of interest or statutes of limitations Track, store, and access client contracts or licenses Integration with court management software systems Protect and secure the crime scene, logging personnel, and process evidence Database of criminal records Checking inmates' custody statuses Manage sending personnel and resources to a site as needed Manage and maintain a detailed record of information and updates associated with each court case Custom forms to streamline repetitious aspects of a document Convert paper files into digital images Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Administration and control of evidence related to investigations/cases Formal report compiled by onsite personnel Designed for use by municipal courts Search for specific words or phrases within a document or database Includes centralized access to all legal incarceration documents per inmate (medical, criminal, personal etc.) Track and visualize the location of incidents Conducting general accounting for money held for prisoners by the State (deposits, withdrawals, etc.) Collect information about inmates' risk levels, program needs, and other information for appropriate correctional resource allocation. Track and report inmate incidents to appropriately allocate resources, increase safety and minimize harm. centralized location to view information pertaining to each inmate (criminal, medical, behavioral, etc.) Track inmates' location, community engagement, behavior, and progress over time. Detailed record of all possessions belonging to an inmate that are held by the facility during their incarceration Track inmate location and monitor movements. Oversee people and resources to carry out an investigation Systematic approach to handling legal cases, matters, or projects within a law firm or legal department Records of patients' medical history Access the system via a mobile application A report/notes detailing officer activities during shifts, including any incidents. Tracking, managing, and initiating the transfer of funds for overdue customer payments Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Create, manage and track all task activities and progression Track the status and progress of tasks Manage bookkeeping for client trust accounts Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.6 (9) 3.6 Based on 9 reviews ## Pricing Value for money 3.0 (4) [View pricing plan details](https://www.capterra.com/p/95108/Matrix/pricing/) Basic $1.00 Per User,One Time Value for money 3.0 (4) 3.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (6) 3.2 Based on 6 reviews ## User reviews Overall rating 4.0 Based on 9 reviews Filter by rating 5(3) 4(3) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Radio Producer Broadcast Media ### "Matrix" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2021 Yeah it help me in some work i had for reveraging case and and some documents . Pros Everythong within this app is awesome i realy liked every feature in this app. Cons No i feel ljke everhthing is good i have seen nothing wrong with everythinkg within thos app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Courtney F. Realtor Real Estate ### "Matrix keeps the Real Estate World on it's axis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 3, 2020 Pros It has everything and anything a real estate business needs from start to finish with a client as far as properties go. Cons Older software's cannot compare to Matrix, there are a few improvements to the user appearance that might be made. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Janice D. Sales Real Estate ### "Matrix user review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 18, 2019 I wish this product was easier to use and was more user friendly. Pros The information it has available. There is a lot of information just hard to get to. Cons I find it confusing a lot of the time. When I go to classes to be taught about it I am shown different ways by different people which confuses me even more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB David B. Paralegal Government Administration ### "Designed with no intent to support" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 6, 2019 Storage space. Pros Cloud storage. Search works okay. Not much to say positively Cons The design team obviously were short-sighted on this project. Simple things that the end user should be able to configure require them to call out the coders (who obviously failed OOP 101). It's a tool, much like a hammer is a tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Evan S. IT Business Analyst Information Technology and Services ### "Best tool in real estate thusfar " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 18, 2019 There is so much more to learn about Matrix and how I can better incorporate it into my own business processes. Pros Best tool available for searching for houses. The data quality exceeds that of anything I am able to come by through other channels. Cons The reporting feature could use additional filter conditions. Needs integrated tracking of clients open and read receipts for emails sent. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB ANGELA B. Administrator Real Estate ### "A must for any Agent" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 8/10 August 13, 2019 This is a must for any agent to see what is available, what has sold, what the market is like at this time. Pros Ability to have access to properties that are for sale in your area. Many compatible tools to help sell property and make comparisons Many search options available. Cons Navigation can be a little tricky, but classes are offered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Katie L. Media Consultant Marketing and Advertising ### "Matrix Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 30, 2019 Pros I like that I can stay organized and provide notes for all meetings Cons I do not like the tricky difference between lead and prospect and how much time it takes to get it fixed/submitted. I also don't like that a user can't correct spelling on accounts - those with admin rights have to do it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Margaret M. Sales Manager Construction ### "MLS Matrix has made my realty leads happier" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 22, 2018 Pros Automation of home searches and rental searches that are sent directly to my client Cons Zip code search is a bit antiquated. Zooming in with map is as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rob F. Account Associate Financial Services ### "Matrix makes managing easy!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 28, 2018 My experience with Matrix has been nothing but quick and easy. The information I need and that is stored in the software (that I use on a day to day basis) is accessible and I am able to retrieve what I need very quickly. Pros Matrix software is so reliable! It’s topnotch when it comes to assistance that may be needed. Extremely quick and reliable. Cons There is nothing that I dislike about this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/95108/Matrix/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)