# Matrix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Matrix the right Legal Case Management solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/95108/Matrix/reviews

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Matrix

4 (9)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Matrix

Ease of use

3.6

Customer Service

3.2

## Showing most helpful reviews

Showing 1-9 of 9 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Margaret M.  
Sales Manager  
Construction  
Used the software for: 1-2 years

### "MLS Matrix has made my realty leads happier"

November 22, 2018

4.0

Pros

Automation of home searches and rental searches that are sent directly to my client

Cons

Zip code search is a bit antiquated. Zooming in with map is as well.

Review Source

Rob F.  
Account Associate  
Financial Services  
Used the software for: 1-2 years

### "Matrix makes managing easy!"

August 28, 2018

4.0

My experience with Matrix has been nothing but quick and easy. The information I need and that is stored in the software (that I use on a day to day basis) is accessible and I am able to retrieve what I need very quickly.

Pros

Matrix software is so reliable! It’s topnotch when it comes to assistance that may be needed. Extremely quick and reliable.

Cons

There is nothing that I dislike about this software.

Review Source

JD

Janice D.  
Sales  
Real Estate  
Used the software for: 2+ years

### "Matrix user review"

November 18, 2019

3.0

I wish this product was easier to use and was more user friendly.

Pros

The information it has available. There is a lot of information just hard to get to.

Cons

I find it confusing a lot of the time. When I go to classes to be taught about it I am shown different ways by different people which confuses me even more.

Review Source

KL

Katie L.  
Media Consultant  
Marketing and Advertising  
Used the software for: 6-12 months

### "Matrix Review"

April 30, 2019

4.0

Pros

I like that I can stay organized and provide notes for all meetings

Cons

I do not like the tricky difference between lead and prospect and how much time it takes to get it fixed/submitted. I also don't like that a user can't correct spelling on accounts - those with admin rights have to do it.

Review Source

CF

Courtney F.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Matrix keeps the Real Estate World on it's axis"

March 3, 2020

5.0

Pros

It has everything and anything a real estate business needs from start to finish with a client as far as properties go.

Cons

Older software's cannot compare to Matrix, there are a few improvements to the user appearance that might be made.

Review Source

AB

ANGELA B.  
Administrator  
Real Estate  
Used the software for: 2+ years

### "A must for any Agent"

August 13, 2019

3.0

This is a must for any agent to see what is available, what has sold, what the market is like at this time.

Pros

Ability to have access to properties that are for sale in your area. Many compatible tools to help sell property and make comparisons Many search options available.

Cons

Navigation can be a little tricky, but classes are offered.

Review Source

DB

David B.  
Paralegal  
Government Administration  
Used the software for: 1-2 years

### "Designed with no intent to support"

November 6, 2019

3.0

Storage space.

Pros

Cloud storage. Search works okay. Not much to say positively

Cons

The design team obviously were short-sighted on this project. Simple things that the end user should be able to configure require them to call out the coders (who obviously failed OOP 101). It's a tool, much like a hammer is a tool.

Review Source

ES

Evan S.  
IT Business Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Best tool in real estate thusfar "

September 18, 2019

5.0

There is so much more to learn about Matrix and how I can better incorporate it into my own business processes.

Pros

Best tool available for searching for houses. The data quality exceeds that of anything I am able to come by through other channels.

Cons

The reporting feature could use additional filter conditions. Needs integrated tracking of clients open and read receipts for emails sent.

Review Source

VR

Verified Reviewer  
Radio Producer  
Broadcast Media  
Used the software for: Less than 6 months

### "Matrix"

June 26, 2021

5.0

Yeah it help me in some work i had for reveraging case and and some documents .

Pros

Everythong within this app is awesome i realy liked every feature in this app.

Cons

No i feel ljke everhthing is good i have seen nothing wrong with everythinkg within thos app.

Review Source

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