# WhosOn Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about WhosOn Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/95268/WhosOn --- # WhosOn Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WhosOn ## What is WhosOn? WhosOn is the optimum platform for customers who want more from chat. It incorporates a rich range of features: from real-time language translation, to in-depth web and performance analytics, to out of the box sentiment analysis. Plus, WhosOn offers flexible hosting options; supporting on-premise, cloud, or hybrid implementations. To see why WhosOn has been winning, and keeping, the trust of huge global enterprises for over fifteen years, start your free trial today. ## What is WhosOn used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $33 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WhosOn?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.parkersoftware.com/&name=WhosOn) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WhosOn 4.7 (6) VS. [4.7 (24,074)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $33 Per Feature, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.6 (16,332) Value For Money 4.3 (3) Value For Money 4.5 (11,397) Customer Service 4.3 (3) Customer Service 4.4 (10,616) ## WhosOn alternatives [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/95268/WhosOn/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Autoresponders 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Live Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Mobile Access 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Proactive Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Screen Sharing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others WhosOn 19 features Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Add customized logos and colors to align with company branding Protect sensitive data for digital privacy Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Ability to chat online in real time Access software remotely via mobile devices Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 4.3 (3) Free Trial Free Version Basic $33.00 Per Feature,Per Month Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AH Ajoke H. Regional Network Analyst Information Technology and Services ### "It is user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 29, 2024 It is a good chat bot,user friendly and very intuitive. Pros It is easy to use and highly interactive. Cons It ends abruptly without giving you a chance to copy the conversation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PL Perez L. Sales Manager Automotive ### "WhosOn Is a Reliable Customer Service Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2024 Pros I like the impressive features of WhosOn. WhosOn has been the best customer service solution. Cons No issues concerning WhosOn at all. WhosOn has been the best. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Shannon K. CSR Telecommunications ### "Keep in Contact With Your Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 17, 2022 It is easy to use and on par with other chat programs I have used. Pros It is super easy to use. The everyday features are simple to find and even easier to use. Cons Honestly I have no complaints. It rarely breaks and I rarely have any issues with use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Digital | UX Design | UX Research Consultant Internet ### "Ticks all the boxes and more" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 5, 2018 A simple, straightforward application that opened up another contact channel for my customers. Allows for better customer service quickly in a digital world. As an digital agency have recommended this company to a number of my clients. Pros Excellent UK support and integrated customer sentiment analysis. One of the easier web chat systems to use for agents. Cons Not a reflection on the software as such but live chat can be a time consuming channel at times when you are small business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Maud P. Customer Service Representative Telecommunications ### "Been using Whos On for 7 years" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 4, 2018 I have been a chat agent for 7 years and have had great sucess with this software. I use it for 8 hours a day 5 days a week. It is simple and straight forward to use. Pros I like the easy of use of this software. I like that you can setup custom canned responses. Cons I wish customers would be able to add Screenshot into the chat Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Josef M. Morgan ### "Surprised about the features" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 September 3, 2012 I am writing this review because I am really surprised about the amount and the quality of the features of this software. You can contact customer service by email, telephone or live chat support. Very helpful is also the section on WhosOn´s website where they have product manuals and a help center. Well done! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)