--- title: "WhosOn Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WhosOn Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/95268/WhosOn/" page_type: "product" language: "en" --- # WhosOn Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WhosOn ## What is WhosOn? WhosOn is the optimum platform for customers who want more from chat. It incorporates a rich range of features: from real-time language translation, to in-depth web and performance analytics, to out of the box sentiment analysis. Plus, WhosOn offers flexible hosting options; supporting on-premise, cloud, or hybrid implementations. To see why WhosOn has been winning, and keeping, the trust of huge global enterprises for over fifteen years, start your free trial today. ## What is WhosOn used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $33 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WhosOn?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.parkersoftware.com/&name=WhosOn) ## WhosOn Overview Updated August 2026 AI summary WhosOn equips businesses of all sizes with live chat, chatbot, and autoresponder tools to manage real-time customer conversations securely across web and mobile platforms. Designed for organizations prioritizing security and high message volumes, it offers data protection, CRM integrations, website visitor tracking, reporting, and mobile access, supporting customer service teams seeking efficient, connected communication. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WhosOn 4.7 (6) VS. [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $33 Per Feature, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.3 (3,614) Value For Money 4.3 (3) Value For Money 4.2 (2,668) Customer Service 4.3 (3) Customer Service 4.3 (2,776) ## WhosOn alternatives [4.5 (3,470)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (827)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (191)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/95268/WhosOn/alternatives/) ## FAQs about WhosOn Overview ### What company size and specific industries is WhosOn built for? WhosOn is designed for enterprises, call centres, and public sector or regulated organisations that need live chat with high capacity and strong security. It is best suited to larger companies and organizations in industries where security, compliance, and handling high message volumes are important. Features and Usability ### What are the key features of WhosOn? WhosOn offers live chat and real-time consumer-facing chat, plus chatbot, autoresponders, and canned responses for automated messaging. It also includes website visitor tracking, proactive chat, transfers/routing, transcripts/chat history, reporting/analytics, file sharing, screen sharing, mobile access, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does WhosOn integrate with? WhosOn integrates with Salesforce Sales Cloud and SugarCRM for CRM connectivity. These official catalog integrations let WhosOn connect customer conversations with sales records and account data, supporting teams that need direct links to their CRM systems. Getting Started and Support ### What training and onboarding options does WhosOn offer? WhosOn provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing for setup and feature review. Getting Started and Support ### What customer support options does WhosOn offer? WhosOn provides email/help desk, FAQ/forum, knowledge base, and phone support. With no reviewer feedback on support topics available, support quality, response times, and common frustrations are not documented in the source material, so no user experience summary can be stated. ## Features AI summary Based on 5,294 Customer Service reviews Capterra reviewers highlight the following as the features buyers value most when evaluating customer service software: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) WhosOn includes other customer service capabilities that reviewers also consider important, such as **Live Chat** (**44%**) and **Mobile Access** (**39%**). These features help teams respond to customers in real time and stay connected while away from their desks, allowing businesses to improve responsiveness and support service across more situations. Live Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Mobile Access 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices API 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Autoresponders 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Proactive Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Screen Sharing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others WhosOn 19 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customizable Branding: Add customized logos and colors to align with company branding - Data Security: Protect sensitive data for digital privacy - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 4.3 (3) Free Trial Free Version Basic $33.00 Per Feature,Per Month Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AH Ajoke H. Regional Network Analyst Information Technology and Services ### "It is user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 29, 2024 It is a good chat bot,user friendly and very intuitive. Pros It is easy to use and highly interactive. Cons It ends abruptly without giving you a chance to copy the conversation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PL Perez L. Sales Manager Automotive ### "WhosOn Is a Reliable Customer Service Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2024 Pros I like the impressive features of WhosOn. WhosOn has been the best customer service solution. Cons No issues concerning WhosOn at all. WhosOn has been the best. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Shannon K. CSR Telecommunications ### "Keep in Contact With Your Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 17, 2022 It is easy to use and on par with other chat programs I have used. Pros It is super easy to use. The everyday features are simple to find and even easier to use. Cons Honestly I have no complaints. It rarely breaks and I rarely have any issues with use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Digital | UX Design | UX Research Consultant Internet ### "Ticks all the boxes and more" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 5, 2018 A simple, straightforward application that opened up another contact channel for my customers. Allows for better customer service quickly in a digital world. As an digital agency have recommended this company to a number of my clients. Pros Excellent UK support and integrated customer sentiment analysis. One of the easier web chat systems to use for agents. Cons Not a reflection on the software as such but live chat can be a time consuming channel at times when you are small business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Maud P. Customer Service Representative Telecommunications ### "Been using Whos On for 7 years" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 4, 2018 I have been a chat agent for 7 years and have had great sucess with this software. I use it for 8 hours a day 5 days a week. It is simple and straight forward to use. Pros I like the easy of use of this software. I like that you can setup custom canned responses. Cons I wish customers would be able to add Screenshot into the chat Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Josef M. Morgan ### "Surprised about the features" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 September 3, 2012 I am writing this review because I am really surprised about the amount and the quality of the features of this software. You can contact customer service by email, telephone or live chat support. Very helpful is also the section on WhosOn´s website where they have product manuals and a help center. Well done! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.