Parker Software

WhosOn


4.5 / 5
2 reviews

Who Uses This Software?

WhosOn is a live chat software for companies to connect with your website visitors. It is designed for supporting website guests and sales teams..


Average Ratings

2 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $33.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Parker Software
  • www.whoson.com/
  • Founded 2003
  • United Kingdom

About WhosOn

Available as a hosted or installable solution! Originally designed as a web chat application WhosOn now offers dozens of extra features like live web statistics and visitor engagement. One notable feature is the ability to create complex automated chat invitations resulting in 20% lift in conversions. Features setting WhosOn apart: Integrated remote desktop for support application, live translation into 15 languages, a ticketing system, integration with SalesForce and MS Dynamics... Free trial!


WhosOn Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

WhosOn Reviews Recently Reviewed!


Been using Whos On for 7 years

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the easy of use of this software.

I like that you can setup custom canned responses.

Cons: I wish customers would be able to add Screenshot into the chat

Overall: I have been a chat agent for 7 years and have had great sucess with this software. I use it for 8 hours a day 5 days a week. It is simple and straight forward to use.

Surprised about the features

Sep 03, 2012
5/5
Overall

Comments: I am writing this review because I am really surprised about the amount and the quality of the features of this software. You can contact customer service by email, telephone or live chat support. Very helpful is also the section on WhosOn´s website where they have product manuals and a help center. Well done!