Microsoft

Dynamics CRM

4 / 5 1995 reviews

Who Uses This Software?

Organizations of all sizes, in all industries.


Average Ratings

1995 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $65.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Support
    24/7 (Live Rep)

Vendor Details

  • Microsoft
  • www.microsoft.com
  • Founded 1975
  • United States

About Dynamics CRM

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.


Dynamics CRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

Dynamics CRM Reviews Recently Reviewed!


Great software by Microsoft

Jun 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very good software for CRM and has great integrations with other softwares like email, calendar. Its easy to use and will become necessary for managing your company resources.
You can use different templates for various teams, making it a widely used software across the company and teams.

Cons: Found it a little expensive. Storage is limited. If this was priced better it could be better than its competitors.

Capterra-loader

Dinamycs helped me in my work process as an assistant and to develop a better experience to clients.

Jun 17, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: - In my experience at work i think the best tool that this software has is the interaction with clients, it provides a whole new experience in customer services combining ERP & CRM capabilities.
- It's not an expensive software.

Cons: - It's not a friendly software at first time using it.
- Information is uploaded in a cloud, it gives a sensation of insecurity because it hasn't a backup in a server.

Overall: Improves in HR business unit.

Cloud apps in a few time. It is great.

Jun 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very useful for all company, because this software is about finance, operation, customer service and processes, these things interesting and matter in any organization.

Cons: It is necessary predefined processes before implementing Dynamics, because is complicated to implement for any bad structured processes. This software may be more adaptable

Overall: Dynamics from a users point of view is the same whether housed in the cloud on premise.

Great, practical and very dynamic, very useful for students and entrepreneurs.

Jun 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
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Pros: The ease of management that it has in the student field, shows a great variety of designs and ideas that develops the ingenuity and creativity of those who use it. Microsoft is the software that should be in every home; for its practicality and variety.

Cons: The cost of its acquisition compared to the competition and it is not a multiplatform program, so it has restricted its use to certain users.

Overall: It helps me a lot in the realization of works and projects, both academic and personal. Its benefits are many compared to its disadvantages, I recommend it blindly as a good and valuable option.

Capterra-loader

This software has been really useful to sell in a more effective and productive way

Jun 15, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What I like the most is that it allows me to manage the relationship with my clients. Using this software I have managed to sell more effectively and provide my services anywhere

Cons: At the beginning the software seemed complicated to use, the tools are designed for experts and not for beginners.

Overall: It brings improvements in marketing, in sales, in costs and in contact with customers.

SO much you can do with it!

Jun 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: How you can literally categorize anything and everything. You can modify it to your companies needs. It is the easiest thing to use and you are able to add so much information to a customers profile.

Cons: Honestly there is not a thing I can think of. It's a great program and I would recommend it to any company that definitely does in house sales as well.

Capterra-loader

Nice customer service, quick work, efficient

Jun 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Nice customer service, quick work, has auto update. Multi functional, no virus, no malware, no nothing.

Cons: Price is decent but it's still expensive to me and the average paid workers.kinda confusing the first few times using it.

Awesome Software!

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: This software is really effective for me. Very easy to use and user-friendly and reliable at all times.

Cons: None so far.

Just an OK CRM tool

Jun 14, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Great reporting tools, clean/crisp dashboards, insights into social media prescence, keep all customer data in one place.

Cons: The marketing team for the firm I interned with had issues with finding contacts in the Dynamics CRM. We would send out bulk emails to potential clients about webinars and such and then get a report back about emails that bounced back. When we tried to look for the contacts, it was impossible to find the individuals that were on the bulk email list. Also, the scoring options for lead generations was also confusing for our team to implement.

Implementer dynamics NAV

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Dynamics Nav is easy to use and very similar to any Microsoft office product. The product is versatile and easier to understand and flow through. In terms of functionality is it similar to sage 500. But it offers better GUI and tailored for the role of the user. The search functionality in the RTC client allow easy searches of different functionality without navigating. Finance granule are easy to implement although limited -budget and cash flow compared to other ERP such as oracle. Also inter company transactions are fairly easy to use Sales order to Purchases order etc. limitation are when you have more that couple of companies then it becomes very hard to use since company must be chosen before transacting.

Web client and availability of client in the web is great

Cons: Fairly expensive to implement on top of the license cost per user some additional granule may require additional fee. Also since this is build on top of the Microsoft stack, sql may need to be purchased especially if you have reporting requirements. SQL runtime edition has some limitation especially for SME's. SQL is not cheap.

Product defects are hard to address if you have customizations in the software.

Dynamics for customer collaboration and engagement

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer Engagement - Portal, 360-degree Customer view, Case Management Retail Management - Supply-chain mgmt., Sales mgmt., Shopping experience, Forecasting Project Management - Planning, Scheduling, Resource Management, Tracking Finance - Budgeting, Accounting, Billing, Auditing Field Services - Service Ordering, Tracking, SLAs, Calendaring Sales and Marketing - Channel Marketing, Predictive analysis, Sales Plans

Cons: It may be an overkill for a small-sized organization with less than 1000 customers to manage. All the capabilities mentioned in the Pros may not be handy and requires a considerable amount of effort to enable them. CRM is not a solution for document management though it promotes collaboration with customers. Use Dynamics only if you need lots of above capabilities, otherwise, it leads to over-engineering the solution. Hence don't fall into Microsoft Sales pitch

I enjoyed using this program

Jun 13, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I like most how it is able to do so much and help me with all of the products I have to use on a day to day bases

Cons: I like least would be that I did not know how to use everything correctly and was able to use everything

Capterra-loader

Excellent for a small companies

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: It has an affordable price for small businesses. It gives all the information that you need to know about the consumer. It is easy to use and to understand.

Cons: Sometimes when it needs a update it just stops working and all the information from that moment until it stops is lost.

Dynamics handles all of my accounting needs.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is an easy solution to difficult to use accounting software. The system is easy to use and understand for first time users.

Cons: It can be a little slow at times when switching between accounts. This is a minor flaw but it can be annoying at times.

Offers a lot of features for the betterment of the company

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It offers a variety of features and avenues for the business place. It has helped improve marketing and overall company profit.

Cons: We do not necessarily use all the features of the program. Some are harder to navigate than others.

Capterra-loader

I would suggest this product to any company. It is extremely user friendly.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many features and apps for this product. Pretty much anything you can dream up they have it or you can create it. It is also great for personal use.

Cons: Nothing really. They really have everything you could possibly need including making your own apps. Its amazing!

Overall: There are so many interesting features!

Capterra-loader

This is one of the best softwares solutions your business needs

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: If you are looking for something better than the best, i can say MS Dynamics is your product, it comes in handy for any business, regardless of size and need, it makes everything seem so easy, not to mention its availability across all platforms and you can use it everywhere you are, can help you business gain more customers, seal new deals/contracts with clients with no papers but right from the palm of your hands, so what more does a business need if not the best, then this is your product

Cons: there is less to not like, you cant expect a similar GUI from other CRM softwares like quickbooks, it requires you to familliarise yourself with it yet easy to use

Overall: beside generating revenue from selling it as a product to client, my business is making use of it to generate and create new sales opportunities, its worthy a try and you wont regret it

I think it is a good application that allows the analysis of financial information; because it allow

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros:
That allows the planning of business resources of both medium-sized companies and large companies.

Cons: That can only be used by qualified personnel, that is, only by professionals with experience in finance.

Overall:
The generated reports can be stored on the server with the other technical support files and the security of them can be controlled using Windows Authentication

Wow great product.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We did an integration about a year ago and we love working with the platform. We use the basic version and some costum field.

Cons: Nothing in particular, some bug but in general not important enough to slow down your everyday task.

Overall: Faster way for our employees to help the clients.

Capterra-loader

Dynamics improved my sales and helped with integrated solutions for operations.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Everything is cloud based so you can have all the information and leads you need on your mobile apps. The apps work with ios, android and microsoft. You also can work offline and once you connect to the internet everything will sync.

Cons: The subscription is month to month. An anual subscription would be great. However, this tool is great if you're looking to improve sales.

Overall: Improved my sales!

Very sophisticated software.

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Inventory tracking and the ability to combine products into blended items. It has great reporting features.

Cons: Allocations sometimes get hung up for some reason. The use of Bins is unnecessary for our purposes.

Good Choice for Business

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: This product is very effective and can help improve both marketing and profit for a business. It is very easy to use as well.

Cons: This product can be very expensive to implement and there are other options out there that are better.

Another name for CRM

Jun 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great software for the CRM operations. The enhanced features of the cloud and tools have improved the productivity of the overall platform. The software connects to the calendar, email and solves a lot of follow up problems which cannot be solved by the other platforms.

Cons: The price is on the higher side in comparison to the other softwares available. But the best things comes at a price!

Overall: This software saved a lot of time and effort as an individual who was involved in so many CRM operations.

The field service integration has considerably improved our operational efficiencies

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We switched over to Microsoft Dynamics last year, and the field service features were worth the switch alone! As a field technician, I appreciate the level of detail I can see with each project/customer, and the automated scheduling feature is amazing!

Cons: We don't use the accounting side of Microsoft Dynamics as it challenging to navigate and we already have our own accounting system in place that works great for us.

Capterra-loader

I have worked with Microsoft dynamics Nav for 3 years and i can say its the best ERP so far.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Microsoft dynamic nav help in timely information in the company which is effective in making critical decision making within the company.The services delivery within the company have improved due to the system.It is effecient in that the user can access the information whenever he/she wants.

Cons: microsoft dynamics Navision being realtime the users should be keen while entering information in the system.This is to avoid the users from using the wrong information in the decision making process.

Overall: The enables the users to get timely information.The users have different logins where the user access only the information that is supposed to access hence it ensure security of the information.The Reports are awesome and very user friendly to the customer.
The service delivery have improved in the company.

Extraordinary experience

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: if interface and how practical and simple it is to use it. Additionally it is a very practical program to use and very easy to understand. It is an extraordinary program that everyone should buy and use both at home and at work.

Cons: I really do not have any complaints about the program, for me it's excellent. I recommend it to all users of this portal, since it is very easy to use, I practice when it comes to working and the most important thing is the technical support that counts with it.

Overall: Excellent benefits, you save time and work when making use of it.

best cloud avilable

Jun 11, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: microsoft dynamics 365 is the best in class ERP available. Easy to customize to fit in every buisness need!

Cons: it is very expensive to implant , you have to concider a lot of time and look closer to your investment ...not just the program.

Great Product, but too expensive

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It provides integrated solutions, allows your business to track leads, sales and improving your daily operation, it is very functional and easy to use.

Cons: It could be slow when you start working with several projects, after time using it gets slower and sometimes login will be an issue.

Overall: The tool is very useful, allows great remote access, being able to login from any computer connected to the internet.

A customer CRM that seems to need a little of direction

Jun 10, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The glimmering of a competent application are here, but not fully realized yet. There is more flexibility than is readily apparent, and if you are willing to live with a substandard interface there is much that you can do.

Cons: We moved to dynamics from our old customer CRM, and it has been a little jarring to say the least. When you are first introduced to the interface it is not immediately apparent where everything is. From a front end perspective, things are hidden in odd menus, nothing is intuitive, and things almost seem a little "wacky" in a "why the heck would they put that there?" type of way.

Overall: This product needs some direction from a usability standpoint, otherwise competitors that have a clear vision will start to eat away at Microsofts pie. That said, it is entirely use-able, if not sometimes an exercise in frustration (at least from a front end, navigational perspective).

Its good but not best application for sales activity, in the market.

Jun 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It have employee level access to track advances and expenses in our organization. Also we report sales without any hassle.

Cons: Its reports are not easy to download or use like any other top accounting applications like SAP & oracle.

Capterra-loader

Excellent management tool for customer relations, with cloud-based presentation. Great features.

Jun 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I loved the fact that this product is like a broken down, individual applications version of one bigger one. It is a combined cloud-based service, highly easy to use and highly-customizable, you can also get to easily use two applications, for instance, (PowerApps and Flow). With the use of PowerApps, you have the chance of creating mobile applications, whereas with the workflow engine, you can run third-party applications.

As a teacher working with my own teaching academy, Dynamics 365 let me to do tasks that include improve mobile device operations, cloud-based business apps, field service automation, increase sales, lead tracking, to name a few. This software has an incredible amount of options that aim to improve your business projects. These are altogether, some sort of a final solution.

Other great feature is the support of iOS, Android and Windows Phone devices apps. One thing I loved about Dynamics is the chance of accessing these with no necessity of an internet connection, so once you can log online these changes will be automatically synced in the cloud. The apps automatically sync with other Microsoft apps such as Word, OneNote, and others, saving tons of valuable time and effort.

Cons: It is a highly priced product, not a lot of people will be able to actually afford per month for all the features. However, if they can, they will have access to a plethora of cool features.

Overall: Excellent cloud support and a huge variety of third party applications available to freely use withing this package

Amazing system which supports all sides of the business

Jun 09, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The standard package is incredibly reasonable and comes with good controls and reporting. Further customisation can improve the experience greatly.

Cons: Customisations can be complex and therefore an experienced user is required. Microsoft support whilst good, is often delayed.

Overall: Online access has improved our reporting and management of sales. Customers are kept up to date and hence receiving greater satisfaction.

Overall decent software

Jun 08, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like this software because you can work from the cloud and not in the office and still stay connected to your coworkers.

Cons: It is not the easiest to use in the beggining and I have had some issues with it being a bit buggy but support is good.

Excellent provider for any company that digital development, good service and reliability

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is an easy management software that adapts to the demands of each company in an efficient and effective way, it can also be easily integrated with other platforms. allows to be closer to customers and optimize routine operations or those that occur eventually.

Cons: Apart from that its installation and configuration is a bit complicated since you must have previous knowledge in the subject, it presents difficulty in its maintenance and in file exchanges

Very powerful solution to manage business relationships

Jun 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Advantages:

1. Adding new functionality to the system as the business needs change is easy.
2. Reporting follows an automated template system. So, various departments can access information seamlessly.
3. Reduces the complexity of a business and introduce a neatly designed system of workflows.

Cons: Disadvantages:

1. Cost is on the higher side.
2. File storage is limited.
3. Data privacy is of a concern.

Overall: Really great CRM tool for my work.

Capterra-loader

Microsoft stands out for developing quality software. Dynamics is no exception improving business

Jun 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good user profile management. It is excellent for managing a small or medium business. The cost benefit is excellent

Cons: There are many modules that can not be customized and the company must adapt to the software. The use of tablets requires a license from Microsoft and they are not compatible with Android and iOS.

It is a program that showed utility within an organization

Jun 07, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This application, has been a support system for sales management, allows to organize in a more efficient way the analysis and knowledge of customers, as well as keep records of them in order to better understand their expectations in order to serve as an orientation to give answers based on lodgings obtained

Cons:
The margin of error in this program is relatively high, it is not as friendly as I expected, at the beginning it took a long time for the implementation, although it is useful, it feels as if the customization of the sales process and customer knowledge of a customer is lost. way close

Overall:
It has helped to guide sales management in some cases and systematize this process

Easy to manage my warehouse with dynamics keeping track of activity and products coming in and out

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that I can keep track of all my products and input my invoices in there as well making it easy to manage and track what I am running low on and need to order

Cons: Sometimes it glitches and doesn't allow me to input my invoices and sometimes I will input data and it will erase or not save everything I've put in

Overall: Easy way to manage my warehouse and the products and equipment that goes in and out of it.

I love this product.

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Fast to setup and hit the ground running with it. Has all of the features we were looking for and more allow us to grow into the software as needed.

Cons: None, I have not found any flaw that would make me say anything negative about this product. So far so good.

Functional program for file control in small companies.

Jun 06, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Very functional and easy to handle in case of small companies with no more than 20 chain mails, it maintains a very stable and friendly data control for daily use.

Cons: In very large companies with a high data load it tends to deconfigure online sequencing and alter data delivery, this happens with companies with more than 30 emails online.

Capterra-loader

Easy work. I really like the way you can work with my team.

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Connectivity with suppliers and customers. I really like work in the cloud. It is very valuable to be able to integrate the work team without having to share the same physical space.

Cons: The colors of the graphic interface are very boring. I do not like them because the contrast does not take advantage of the possibilities of the application.

Overall: I really like work in the cloud. It is very valuable to be able to integrate the work team without having to share the same physical space.

ideal software to improve the operations of small and medium enterprises

Jun 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Rapid start-up, access to data when and where needed, with or without connection, high levels of reliability

Cons: high costs, inconvenience during implantation, difficulties in the handling of information for clients or workers

Overall: reduction of manual tasks and optimization of administrative processes, marketing and sales

Very difficult to navigate

Jun 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: That it is real time and you can view team activity. You can mass email, and set appointments. Track sales opportunities

Cons: It's very buggy, doesn't load properly ever. Constantly signing me out regardless of me agreeing to staying login in or not!!

This tool allows me to keep track of all my transactions. I has made my life easier!

Jun 06, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has all the accounts and features that I need to keep my finances up to date. Being an independent worker, this tool fits my administration needs perfectly.

Cons: Unfortunately, it is not so friendly as I would like it to be. Similarly, processes sometimes are a little slow.

Overall: Managing my finances is much an easier process now. I can keep track of all of my transactions and can check them at any time. I know exactly what I paid for and who paid me and when!

Best Cloud ERP Available

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Microsoft Dynamics 365 is the best in class ERP MRP available. You are able to customize to fit any business need.

Cons: Very very expensive to implement. Also if it is not manage properly it can turn into a disaster very fast.

Microsoft 365 is a useful tool and allows effective work remotely

Jun 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Microsoft 365 is a useful tool and allows effective work remotely. I can log in from any computer and access my Microsoft office resources.

Cons: There have been several occasions where I have trouble logging in. Otherwise, no complaints about this software.

Least favorite CRM.

Jun 05, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I really didn't like much. I think for a B2B marketing team, it would've a better fit than for our retail, B2C team.

Cons: I am not sure if we had a bad IT consultant who set us up with the CRM, but for our purposes (retail), it was NOT an effective communication tool. Importing contacts was difficult, setting up analytics and metrics was also difficult. Sometimes it wouldn't deploy our emails; sometimes it would release the same email 4 times. Our customers got frustrated, too!

It was Ok but I was not impressed to acquire the software.

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is supposed to increase sales anticipating customers needs. It sounds really good but it doesn't really works that way in real life.

Cons: The software is OK but it doesn't really works with the clientele we have. Too costly for a small business like us.

Overall: I was able to identify tools to increase our business sales

offers solutions in fields such as finance, sales and marketing, purchasing, project accounting, hum

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros:
Fast to implement, easy to use and with the ability to support the growth of the company, it offers a fluid experience between different applications and devices

Cons:
The high complexity of the functionalities is a limitation for the implementation and adaptability of the end users

Overall: helps to obtain reports, interests - creating a closer relationship with the client, increasing the productivity of the company

Capterra-loader

A high-level, high-value management tool

Jun 05, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It has excellent functionality, Allows for additional options to provide an authentic ERP experience, The base software is very well provisioned and allows a lot of options, Allows a large number of specific reports according to the needs of the user

Cons: Its interface is obsolete so it is not friendly to the end user, It will require costly advice and configurations from authorized Microsoft vendors,

Capterra-loader

Facilitates decision making, with customer information in one place.Increase the productivity.

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Offers online access. It allows managing customer service requests. Easy use. Quick start-up.
Increase the productivity of the sales and marketing area. Improves the customer experience Optimizes the Sales Process. Allows a complete or segmented view of customer data according to the needs of each role.

Cons: The risk that all data is supposed to be in the cloud instead of a server. High sums of money for the renewal of their annual license.

Overall: Use of information focused on an application and ease of use

Great way to plan your marketing strategies

Jun 05, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: You can analyze your business profitability with ease with the use of all the features in this product.

Cons: Support could be better. Maybe consider enabling this product to support to work on local storage instead of putting everything on Cloud.

Capterra-loader

Cloud capabilities, filtering options, Compatibility with other products Microsofts and Flexibility

Jun 05, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is easy to use and customize, very useful for preparing financial reports, The cloud capabilities of the system is very good giving me the option to work from anywhere quickly. there is support for tablets and smartphones and you can see data directly from any device

Cons: I do not like that purchase orders are difficult to edit, once an error occurs, it is very difficult to fix it and create a new purchase order. The graphics function in NAV is not as good, nor do I like the frequency of updates that require ongoing costs.

Overall: Speed to prepare and write reports, space in the cloud to store information

A very useful application

Jun 05, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros:
I like to be able to work contact lists like an Excel sheet, it's easy to maneuver large data sets and make phone calls quickly. facilitates Import large lists of data and map the correct fields.

Cons: It can not be customized for commercial use. It is not as effective as something specific to our business needs. you do not get emails to track them.

Overall: Excellent very useful

Constant errors and hick-ups when not used with Edge, very slow and cumbersome.

Jun 05, 2018
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: If used with Microsoft Edge browser, it seems to be a lot faster. Integration here is done right. The system can also be customized to certain degree to better support your way of working.

Cons: Large and very cumbersome product. When used as a CRM for categorizing and replying mail, you want to load the mails first, not after all the business information that you don't necessarily need. Ordering is also odd, if you somehow break the email chain, the seems to lose track and puts the message wherever it feels like it.

Overall: By using Dynamics you suddenly start to appreciate the things that work well you didn't even notice before.

It is an excellent application developed by Microsoft.

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best that companies can do, make smarter marketing, sell effectively and productively and provide a service anywhere

Cons: Its licensing is a bit expensive with respect to other products on the market but it does the procedures that I need

Overall: The main benefits offered in general is that the entrepreneur can have an option to sell in a more effective and productive way for his company.

Capterra-loader

Takes a long time to learn. Implementation is critical so get an expert. Avoid over customizations.

Jun 04, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Centralization of all customer data is key to getting the most from any enterprise solution. Having a single source reference database is important.

Cons: Getting useful data out of the system is difficult. Reporting always suffers leaving users to export raw data into familiar tools like excel in order to analyze and make decisions.

Overall: Acess to the data was the benefit even if I had to export it into Excel to be able to make sense of it.

Just implemented, a huge change compared to AX2009

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We have just switched from AX2009 to D365 where I work. The info is very easy to find and to extract. You can 100% customize your reports, which is awesome

Cons: It appears for me that it can be a bit tricky sometimes to use the customization tool at its best. Can be a bit slow

Overall: Big win of time with almost no need to reprocess the info

Capterra-loader

Quick and adaptable way of conducting proper business

Jun 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that everything I need to run a successfull busniess is all at my fingertips.

Cons: There's nothing that can be individualized about this software but then again that's also a good thing.

Overall: Being able to use one single software for everything at hand.

Excellent product but support seems to be lacking

Jun 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software can do a great number of things, the configuration of the system seems endless and the possibilities are enormous.

Cons: The biggest con is the support, dealing with support for issues installing the server or dealing with a SharePoint integration issue can take from weeks to months to come to a conclusion.

Overall: Or company runs or timesheets and our websites from this system and is looking to increase what we do with it.

Capterra-loader

It was fantastic to use

Jun 02, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: its functionalities are easy to understand. Suitable to use it on machines running with microsoft operating system such as Windows

Cons: Not suitable to people who are not well oriented with microsoft
People using it must be well informed about using computers.

Overall: User friendly and very convenient

Capterra-loader

If you like using Outlook, then Dynamics will be second nature

Jun 02, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how it has an Outlook like interface that many users are already accustomed to; fits right into the platform like a glove for utilizing email.

Cons: Limited choice in the ecosystem of enhancements when compared to a SugarCRM or Salesforce, although the native Marketing automation is pretty good

Overall: If your enterprise is a hardcore Microsoft shop, then this will fit in your culture very well.

Easy to keep a track of merchandise and materials going in and out of the warehouse

Jun 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can keep track of all materials coming in and out of the warehouse inputing invoices and knowing what to order next.

Cons: Sometimes the software glitches and erases the data you just inputted making productivity slow down a little

Overall: An easy way to keep track of my solar warehouse to know how much to order and how much I currently have in stock

The only way to go for customer base management

Jun 01, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I really find that keeping up with my customer base can be so difficult especially for my industry, this program helps so much with the organization of it.

Cons: I would only say that I would make the program more user friendly for new users, but otherwise I really like it.

Capterra-loader

For financial and planning, is a great tool. I can make graphs and dynamic charts with a high style

Jun 01, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the quality of its options. You can try differents options for almost any task. Dynamic is the tool everyone needs to enhance the high quality work.

Cons: Sometimes it got stuck. You must take a previous time to know all the options and the menus, if you dont, you got lost.

Overall: I earned time doing charts and graphs. The quality of the work is impressive.

Great software with lots of features and accesibility from many devices

Jun 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The program has a lot of features.You get the enterprise edition and business edition, you can access from a mobile device such as windows, Android, Mac,or from your computer, etc. You can work with Word, Excel, Power Point, One Note, etc.

Cons: I didn´t have any issues with this software, I would highly recommend it for working better in your company , once you get used to the software its great to work with it.

Overall: Great for having a better control of your business, It has lots of features to work with such as Word, Excel, Power Point, etc. You can access from mobile devices such as Mac, Android, your computer, etc. It has complete functionalities that can be modified to your preferences, there is online assistance if you need to know how to do something

Create effective business processes

May 31, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Integration with Outlook is easy to use and allows for all communication tracking within the Sales module with a click of a button.

Cons: The UI could definitely use improvement coming from competitor CRM's. Doesn't seem like this is Microsoft's focus.

Is a program that helps to focus to be able to be more efficient in the of business management.

May 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Allows to keep track of what is happening, not only with my interactions, but for the whole team. You can use different channels at the same time.

Cons: Is a little bit complicated for the people that doesn't have too much knowledge in business softwares

Enhance marketing efforts

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: You can enhance your marketing efforts with it and can increase profit through this. You can have view of your marketing strategy and use it for your business.

Cons: Service is little expensive but it suits to mid level business. Its safe and friendly to use so no more cons in this.

It is a great software

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Dynamics is a great software that offers creative for realice reports and data. This software is compatible with Excel. Also this software lets create excellent design and customer solutions.

Cons: Dynamics is a software very expensive. It is very difficult for new users. Sometimes the team support is not enough

Capterra-loader

My company being a medium sized one, we benefited greatly from the variety of features.

May 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great invoicing, contact management, expense tracking, inventory and reporting functionalities. It also provides the necessary tools to process a service dispatch function

Cons: The service invoices are not connected to payroll, inventory, or purchasing. There are constant bugs in the software that we have to get a third party to fix.

Overall: This is a great product for accounts receivable, accounts payable and general ledger. it is user friendly and easily manipulated and customized to meet businesses individual and unique needs.

Good, productive.

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I think that what i like the most is that you can have like a personal assystant in lead tracking besides it can be used by Android, IOS and windows fun which make it more useful.

Cons: the price might not be pretty accessible for everyone, a longer free trial than the one they offered might bring people a longer experience that they won't want to miss

Overall: i got a different view from my own bussiness

Excellent is a great system

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This allows me to improve the customer's shopping experience, identify types of customers and in turn design and create personalized marketing campaigns, it is important because it allows me to understand the customer in a centralized way

Cons:
The high costs of the application make it of little accessibility to medium and small companies
Risks of invading the privacy of the client and exposing them to undesirable situations

Overall:
Increase in the information of your current and potential clients
The increase in sales and the reduction of the cycle of these

This is a have to have!

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I do all of our work through Microsoft Dynamics and it has been very effective and has managed to help us maintain a good track of our leads and customers.

Cons: Only issue I have had since using it has been the storage memory. I have to keep everything in our cloud stored as a back up.

Great CRM and ERP two in one.

May 30, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The sales side of it was better than most CRM services can offer, it was very well organized and the reports that you can populate and view with a couple clicks make going after the right leads easy.

Cons: The price was a bit on the higher side than some of the competition, it had some innovative stuff but i'm not sure the price tag on it was worth it.

Overall: It let our sales team communicate in a more stream lined fashion that could be tracked by management.

i make critical business decisions in seconds now thanks to this product

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: improved alignment,empowered better decision making, faster ROI recognition all of this is due to dynamics a must have

Cons: you have to have a outlook account if its g mail its not going to work so if i run into clients like this its hard to still use

Overall: microsoft always makes great products for any aspect of life this is another one that is a must have

Capterra-loader

It helps me prioritize and support as necessary in marketing, sales and others

May 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One of its great advantages is the data available after each interaction, this allows to keep track of what is happening, not only with my interactions, but for the whole team. You can use a wide range of different channels at the same time, so you can maintain a more personal relationship with the customer.

Cons: I think it is a program that uses too many resources, should make it a little lighter and might even think of a mobile application that serves to know the agenda and progress.

Overall: To have a program that helps me to know that, as and where to focus to be able to be more efficient both personal and team in the branch of business management and business resource is excellent.

Capterra-loader

Amazing. Dream a like software.

May 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is from Microsoft, great plus. Multiplatform. Has everything you need on it, every tool. Best interface.

Cons: Expensive, Adding a team member gets expensive. Does not work for a small business, to have all features means putting a lot of money in here.

Capterra-loader

Completely satisfactory, the way of sales management that manages the tool meets the expectations

May 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The sales management part and the customer service part seem to me very complete and fantastic, as well as the market capacity that can cover is phenomenal.

Cons: Although it met my expectations, there were some things that I could not do but so far, I have no problem with the tool that Microsoft developed.

Overall: It is totally useful when it comes to managing sales and it is very beneficial.

Really good experience

May 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its a perfect software for my relationship with my customers and give me so many alternative at the moment to find solutions

Cons: Thats good for the moment. My entire company works well with the software. We think that the price we paid for the software is perfect.

Capterra-loader

the scalability of your company it's not a problem with this tool

May 28, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its this a great and robust enterprise resource planning. You can work very fine with your team in everywhere you are and for me, the most sastisfacing feature is the amazing compatibilty with Office suite! veryvery usefull for all my contribuirs

Cons: The price is maybe a bit high but it is compensated with a very solid and very appropriate customer service from the Microsoft company..

Overall: Scalabilty and Adaptabilty

Capterra-loader

total integration of all those involved in decision making

May 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Previously I used office 365, the evolution is great. Having access through the same tool of all the departments of my small business is extraordinary. It adapts perfectly to each of the needs of my company and is super productive that can be accessed from any of the connection devices.

Cons: For some of our users it is difficult to get the best out of them, maybe if there were an intuitive instruction to get the most out of them we would all be in the same level of use.

Capterra-loader

Packed full of great features, professional and stunning interface and fully customizable

May 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Microsoft has set the bar with Dynamics for Office and I am at a loss for words in the capabilities of what it can do out of the box, let alone how it can be customized to suit nearly every business type. As an enterprise customer, I have found Microsoft Dynamics more than adequate for my company and to put into perspective just how much it has to offer, we currently only utilize about 55% of the features. The user interface is very clean and put together well that has a strong, professional appeal to it and the trust level Microsoft has gained, gives us the confidence of knowing we are also in the best possible hands when it comes to our companies private proprietary data.

Cons: There is a lot to take in when first starting off and a great deal of setting up to shape it to work for your particular business application, so the only con would be it's a little overwhelming when first starting out but we are impressed nonetheless.

Overall: Tons of apps to add and configure that makes the possibilities endless for what does and can do to help our business grow and grow our business in the right direction with its stunning visual charts and widgets and data management.

An excellent alternative for any company.

May 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easily integrated with the other software we use in the company and easy to customize with our projects.

Cons: It is a very expensive program and the support area is not so accessible, there are some applications that fail.

when I've used Dynamics it helps me with sales for a per iod

May 25, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros:

It is a system that allows to develop in the market and advance efficiently. It is quick easy to use, it serves to do an excellent job

Cons: Although it is very complete, there are modules or programs that I have not yet learned, it is necessary to complete processes

Overall: At the time of using it to make sales in my work, although it is not my strong I felt comfortable, sure, I always had the necessary tool to advance and the important thing is to work with a good system

Capterra-loader

This is a nice software of the Microsoft company

May 25, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Is a useful tool to make business online, as a new technologic era. Microsoft, as an important brand in the market has a great software thinked for the type of business

Cons: Is a little bit complicated for the people that doesnt have too much knowledges about the new business softwares.

excellent, it's fast, simple and very practical, a true technological marvel

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its functionality and the quick way of doing and presenting things, provides a lot of efficiency for businesses and analysts

Cons: the lack of some functions, the possibility of making plans or presenting them at the structural level would be great, in this way you could have more control over some issues

Overall: the possibility of having all my data in a single application

Capterra-loader

Strategic tool for marketing

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Microsoft Dynamics optimizes the time spent selling and simplifying administrative tasks through intelligent communication tracking, workflow automation.

Cons: In my experience working with many software is not so friendly and easy to understand. Additionally, when I have requested support, the help is not as precise and it is not fast either.

Great!! I can use it reliably Great!! I can use it reliably

May 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can keep all my personal financial statements in order and including those of the company, also I can use it with other calculation programs

Cons: It would be nice to improve in terms of the link with some applications, the rest everything seems wonderful

Capterra-loader

Simply a platform that allows managing relationships with customers in an organized manner.

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Mainly it is flexible and adapts to the operational requirements of the company, it is simple and offers a series of necessary functions such as finance, sales marketing among others.

Cons: The cost is high and the support is not efficient when it comes to solving some type of problem.
It is important to improve this support

Overall: Allows to automate business processes, collection of customer-specific information

Very useful for large business

May 23, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Very useful for planing in different type of market segments, specially large scale business. Also helpful for managing the data.

Cons: I have not found anything least, overall experience was good. However if there is a chance of more easier, that can be see.

Lots of functionality, but complicated at times

May 22, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We use it for tracking the sales process from lead to close/loss and it helps tremendously with our understanding of what is working and what is not working with its analytics.

Cons: Because there are so many bells and whistles and can provide so many solutions, it can be very complicated to operate at times and support is expensive.

Overall: Valuable insights into what is working and not working within our sales process.

Capterra-loader

I coordinate the developer team, I can see the ease of getting results

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to develop in her, her administration is easy and intuitive, beautiful distribution in her menu. It is easy to adapt and customize

Cons: Some concepts are not very clear, it is not easy to manage your adapter for batch loads and your graphics are limited

Overall: To be able to take to production a solution for the customer center management, without major developments, and with a tool that responds to the needs of the institution

I think if the information was enought it could be a great tool to use daily at work

May 22, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The simplicity and how it looks i think its pretty cool but there is not enough information about how to can make it work.

Cons: The price over the things you can do into dynamics are not justificed. Not cool, or even simple. Do not like at all

Is Quite Costly for what You get...

May 22, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: You receive all the Office Suite and More depending on the Bundle You purchase, and once it is installed Correctly, it works well sometimes...

Cons: The issue I have with 365 mostly is, that unless You uninstall the previous version with in Windows, it is super confusing and difficult to setup...

Go To For All My Office Needs

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: As the market leader, Microsoft has always been my go to for all the Office Suite needs. I figured why not try their CRM out? Great application.

Cons: The email integration works great if you are an Outlook user. My office has all been G Suite users and there is a bit of a hold up with this integration. Otherwise awesome!

Ease of use and Integration with other In house Developed systems with multi language feature.

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of integration with other In house systems.
Multi language feature .
It has a multi currency feature for global firms.
The best E.R.P for Mid and Large size firms- Cost effective.
Ease connection with MS Office.

Cons: Some features and customization are only available from the re sellers and NAV Admins.
Poor reporting designs.

Overall: Cost effective-cost saving.
Ease of use and ease to train.
Most Functional area solutions are covered-Finance ,Operations etc.
Perfect system integration with other in house solutions.
Good Integration with MS Office 365.

Capterra-loader

Provides a really easy to use front-end for users to manage a CRM system

May 20, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to get something up and running fast. It can be integrated with a lot of products online. It has workflows so it can make some decisions on how to proceed or who to send emails or text messages to. It's very customisable in terms of using javascript and customisation forms to make changes to the out of the box experience.

Cons: The software tends to get bugs with each release. Importing data through it's own mechanisms seems to be tedious and error prone. It can sometimes have issues with certain browsers and particular versions.

Overall: We get to consolate all the different contact systems into one CRM interface for all departments and able to integrate it with Office 365 products and BI dashboard etc.

It works pretty well with my tasks on my daily usage, it simplify tasks for my in a pretty great way

May 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The solutions and flexibility it provides me and also is a great software to use with a windows computer.

Cons: The amount of information, at the beggining was kind of exhausted and confusing and the application use on my phone was kind of slow.

Overall: Efficiency and a better way to take care of your company it really help me optimise my company with sales, finances and service.

Capterra-loader

Tool used to control my finances

May 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows the creation of sets of financial systems, it is easy to use, its predetermined blocks help the realization of the spreadsheets and allows to synchronize the information in different devices

Cons: It is a very expensive software, the support is very complicated to obtain, attention is required in certain functions of the program