Constant Contact

Online Surveys


3.5 / 5
9 reviews


Average Ratings

9 Reviews

  • 3.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • Constant Contact
  • www.constantcontact.com
  • Founded 1998
  • United States

About Online Surveys

Constant Contact Online Survey helps you collect feedback from your customers and members to keep them coming back. We have ready-made survey templates for every business need, and many industries. We offer seven different question formats and the ability to make specific questions required. Use skip-logic to get more relevant answers. Try Constant Contact Online Survey free for 60-days.


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Online Surveys Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

Online Surveys Reviews Recently Reviewed!


I edit and create surveys with some difficulty through Constant Contact.

Mar 13, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: The only upside to using Constant Contact over Google Forms is the ability to manage contacts and send to select contact lists with customized greetings and emails. Google Forms has more question options and is way easier to use.

Cons: Editing surveys is difficult and not enjoyable. It takes a lot of clicks to do simple steps. Constant Contact has not yet enabled users to click on a line of text to select an option, instead, they must precisely click on the tiny checkboxes to select survey options. Moving questions is difficult. Moving answer options is difficult.

Online survey survey

Nov 03, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility in how questions are asked and the reporting tools are great.

Cons: This works like a charm. Nothing negative to say.

Overall: We use this to ask questions of our customers, committee members and other stakeholders. The reporting tools are very helpful in summarizing our results.

Recommendations to other buyers: No

Constant contact online survey review

Sep 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexabilty with how and what we can ask

Cons: The 'look' of the survey could be modernized

Overall: Templates are helpful way to get started and the ability to modify is very easy

The software does as intended, but it is not exciting. Definitely not Mail Chimp.

Jun 22, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: It sends emails as intended. The analytics are basic but beneficial. Nothing really exciting, but works well.

Cons: The design of the emails is very limited. Can only add certain things that Constant Contact allows.

Capterra loader

the opinion of the users is very important

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use, you just have to customize the predesigned templates to send them by email or you can also add them to your website, the best thing about this software is that in the end we obtain valuable data and comments from potential clients that help us create strategies, content or campaigns

Cons: maybe add more interactive features to the surveys, but I liked it a lot because it's simple and fast.

Overall: Online Surveys by Constant Contact is an excellent program to obtain the opinion of our users and prospects

good strategy with less features

Jul 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: To manage the emails in a proper order is significant which prior to that I was doing in irregular basis. The price is quite good for the beginning plus you can have 6 days free trial to check if it will satisfy.

Cons: Easy to be charged instantly, and very less trained customer support which is not acceptable from customer's perspective not to have the solution for the problem.

Overall: More knowledge about the management of the emails and the daily schedules for the delivery of the products.

Simple online surveys

Mar 05, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: No technical knowledge needed to send out surveys to targeted audience. Easy to navigate and customize. If you're already using Constant Contact for emails, this is an easy additional option.

Cons: Limited design features, but easy enough to navigate. It would benefit them to build name recognition so they don't lose out to more targeted competition.

Very great way to set up surveys

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Gives lots of options. The design is very good, so the finished form is easy for users to use and so reduces the chance of them giving up when answering questions.

Very easy tool to send out user surveys and check results

Nov 08, 2017
1/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is every easy to build out multiple types of surveys and deploy them to a target lift. No technical know how is required to make things look good and function properly.

Cons: There are some limitations to what you can do with the tool, but nothing that has prevented me from getting the surveys out properly.

Overall: Easy to create and deploy user surveys