--- title: "Covetrus Impromed Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Covetrus Impromed Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/95888/ImproMed/" page_type: "product" language: "en" --- # Covetrus Impromed Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Covetrus Impromed ## What is Covetrus Impromed? Offered by Covetrus, ImproMed allows any practitioner to perform better medicine while utilizing technology to seamlessly integrate all parts of the veterinary practice. Designed to encompass all of your practice needs, from the waiting room to the exam room, ImproMed will streamline processes, reduce missed changes, enhance customer communication, and allow you to provide the most comprehensive care. ## What is Covetrus Impromed used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 262 user reviews Reviews sentiment Positive 76% Neutral 15% Negative 8% Pros & cons Flexible and accessible learning process Comprehensive and versatile features Inconsistent and unresponsive support Frequent glitches and instability Starting price $5000 Flat Rate, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Covetrus Impromed?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://software.covetrus.com/&name=Covetrus Impromed) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Covetrus Impromed 4.0 (262) VS. [4.6 (289)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price $5000 Flat Rate, One Time Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (262) Ease Of Use 4.6 (289) Value For Money 3.7 (216) Value For Money 4.6 (275) Customer Service 3.7 (249) Customer Service 4.7 (287) ## Covetrus Impromed alternatives Highest Rated [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (88)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (104)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/95888/ImproMed/alternatives/) ## FAQs about Covetrus Impromed Overview ### What problems does Covetrus Impromed solve? Covetrus Impromed solves fragmented veterinary workflows by centralizing scheduling, medical records, billing, inventory, lab integrations, and client communication in one system. It helps veterinarians, reception teams, inventory staff, and practice managers reduce paper records, missed charges, duplicate data entry, and inconsistent staff processes while onboarding new hires more efficiently. Answer based on 112 reviews Overview ### Which roles and teams benefit most from Covetrus Impromed? Covetrus Impromed is most used by veterinary practice managers, office and hospital administrators, and clinic owners who oversee scheduling, billing, inventory, and daily operations. Veterinarians, DVMs, and veterinary technicians rely on it for medical records, treatment tracking, and client communication, while front-desk teams use it to manage appointments and check-ins. Answer based on 261 reviews Overview ### What company size and industries is Covetrus Impromed built for? Covetrus Impromed is built mainly for small veterinary practices, with 96% of reviewers from small businesses and 95% from Veterinary. It supports practices from one location to 50, while smaller shares come from Medical Practice at 2% and Hospital & Health Care at 1%. Its core use case is veterinary care. Answer based on 262 reviews Features and Usability ### What are the key features of Covetrus Impromed? Covetrus Impromed includes core veterinary practice tools like appointment scheduling, patient records management, billing and invoicing, prescription processing, and inventory management. Differentiating features include Easy Time scheduling, customizable medical record forms and treatment plans, imaging and lab integrations, plus reporting and reminder workflows for clinic and patient management. Answer based on 108 reviews Integrations ### Which third-party tools and platforms does Covetrus Impromed integrate with? Covetrus Impromed integrates with PetDesk for appointment confirmations and reminders, and with VitusVet for reminders, texting, and email communication. Reviewer mentions center on these two third-party tools, with PetDesk appearing most often for client communication and scheduling support alongside Impromed. Answer based on 28 reviews Getting Started and Support ### How easy is it to onboard and train a team on Covetrus Impromed? Covetrus Impromed offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say front-desk staff, clinicians, and hires familiar with similar systems often get productive quickly, while admins, inventory users, and teams setting up templates or advanced modules usually need more time, supervision, and ongoing support. Answer based on 90 reviews Getting Started and Support ### What customer support options does Covetrus Impromed offer, and how do users rate the experience? Covetrus Impromed offers 24/7 live representative support and chat. Users often describe support as friendly, helpful, and able to resolve issues quickly, with some reporting minimal waits. Others describe inconsistent expertise, long hold times, delayed callbacks, and escalations that can slow resolution, especially for more complex technical problems. Answer based on 104 reviews Features and Usability ### Is Covetrus Impromed easy to learn and use? Covetrus Impromed feels manageable for many veterinary teams once routines are established, but learning it can take time. Clinics like the centralized patient history, multiple navigation paths, and customizable workflows, while some staff find billing, reporting, inventory, and everyday data entry too click-heavy or less intuitive for new hires. Answer based on 108 reviews Features and Usability ### How well does Covetrus Impromed handle clinic and patient management? Covetrus Impromed supports core clinic and patient management well through customizable records, scheduling, prescriptions, and medical history tools. Veterinary hospitals value its flexibility, paperless workflows, and integrations, but some teams run into screen-switching limits, prescription editing friction, occasional record-entry glitches, and mixed results with imaging or third-party systems. Answer based on 51 reviews ## Who uses Covetrus Impromed? Based on Capterra reviews from the past 6 years ## Pros and Cons Flexible and accessible learning process 78% positive reviews out of 67 Most reviewers indicate training and learning curve is manageable, with customizable paths and easy onboarding for staff. Inconsistent and unresponsive support 42% negative reviews out of 92 Most reviewers report customer support is unreliable, slow to respond, and often lacks product knowledge or follow-up. Comprehensive and versatile features 85% positive reviews out of 26 Most reviewers describe features as extensive, adaptable, and useful for various practice needs and workflows. Frequent glitches and instability 83% negative reviews out of 53 Most reviewers find bugs and issues disrupt workflow, with recurring crashes, lag, and unresolved technical problems. ## Features AI summary Based on 1,649 Veterinary reviews Capterra reviewers highlight these as the features buyers value most when choosing Veterinary software: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**60%**) Covetrus Impromed supports **Billing & Invoicing** and **Patient Records Management**, helping practices manage charges accurately and keep complete animal health histories in one place. However, it does not include **Charting**. Instead, it offers other important capabilities that reviewers also rate highly, including **Appointment Scheduling** (**61%**) and **Prescription Processing** (**50%**), providing teams with tools to organize daily visits and handle medication workflows more efficiently. Billing & Invoicing 4.0 (97) 65.98% of 97 reviewers that rated this feature as important or highly important It gives you customizable invoicing and integrated payment options. Some reviewers find billing easy to use and adaptable, but others mention a learning curve, confusing invoice layouts, and too many steps, wishing for smoother workflows and better online payment integration with Rapport. Patient Records Management 3.9 (97) 64.95% of 97 reviewers that rated this feature as important or highly important Covetrus Impromed offers detailed, customizable patient records with templates and color-coded views. Reviewers appreciate the thorough documentation and easy access, but some say setup is complex, navigation is slow, and managing multiple records or forms can be cumbersome. Appointment Scheduling 4.2 (94) 70.21% of 94 reviewers that rated this feature as important or highly important With this capability, you can easily book, view, and modify appointments using color coding and flexible scheduling tools. Reviewers appreciate its user-friendly design, real-time updates to prevent double booking, and seamless integration with Rapport for client self-scheduling. Prescription Processing 4.1 (90) 58.89% of 90 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Inventory Management 3.5 (90) 54.44% of 90 reviewers that rated this feature as important or highly important This aspect helps you track products, set reorder points, and manage stock efficiently. Users think inventory tracking is generally accurate and helpful, but some mention confusing setup, time-consuming adjustments, and challenges with integration and reporting, especially for complex inventory needs. Confirmations/Reminders 3.6 (86) 47.67% of 86 reviewers that rated this feature as important or highly important It helps you automate reminders and confirmations for appointments and treatments. Some users say integration with third-party tools like Petdesk, Demandforce, and Rapport saves time, but others report inconsistent reminders and prefer outsourcing for greater reliability and ease. Covetrus Impromed 11 features ### All Features - Appointment Scheduling: With this capability, you can easily book, view, and modify appointments using color coding and flexible scheduling tools. Reviewers appreciate its user-friendly design, real-time updates to prevent double booking, and seamless integration with Rapport for client self-scheduling. - Billing & Invoicing: It gives you customizable invoicing and integrated payment options. Some reviewers find billing easy to use and adaptable, but others mention a learning curve, confusing invoice layouts, and too many steps, wishing for smoother workflows and better online payment integration with Rapport. - Confirmations/Reminders: It helps you automate reminders and confirmations for appointments and treatments. Some users say integration with third-party tools like Petdesk, Demandforce, and Rapport saves time, but others report inconsistent reminders and prefer outsourcing for greater reliability and ease. - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Inventory Management: This aspect helps you track products, set reorder points, and manage stock efficiently. Users think inventory tracking is generally accurate and helpful, but some mention confusing setup, time-consuming adjustments, and challenges with integration and reporting, especially for complex inventory needs. - Live Chat: Ability to chat online in real time - Patient Records Management: Covetrus Impromed offers detailed, customizable patient records with templates and color-coded views. Reviewers appreciate the thorough documentation and easy access, but some say setup is complex, navigation is slow, and managing multiple records or forms can be cumbersome. - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Telemedicine: Meet with patients remotely - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Features 3.9 (255) 3.9 Based on 255 reviews ## Pricing Value for money 3.7 (216) Basic $5,000 Flat Rate,One Time Value for money 3.7 (216) 3.7 Based on 216 reviews ## Support, customer service and training options Customer Service 3.7 (249) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (249) 3.7 Based on 249 reviews ## User reviews Overall rating 4.0 Based on 262 reviews Filter by rating 5(95) 4(105) 3(40) 2(12) 1(10) Mentioned topic Sorted by most recent JL Jeffrey L. Practice Manager Veterinary ### "A Workhorse of the Veterinary Industry" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 24, 2026 After 10 years of using Impromed as a customer service representative, inventory manager, and Practice Manager I've used this software extensively as the base of all hospital operations from scheduling to inventory to internal communication. Once a person learns the basics of the software, most things become fairly intuitive. Pros The software is robust and heavily customizable. No other practice management software can be visually customized to see available resources at a glance. Cons The capabilities of the software do require learning which modules hold a particular function. Fortunately the search, index, and customer service are good at indicating where to find a particular feature. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reasons for choosing Covetrus Impromed Cost, support, and features. Ease of use after setup and continued customizability has made this software viable for us for the past 12 years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Practice Management Veterinary ### "Impromed is ok" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 6, 2025 Good older program - needs to be upgraded to be more efficient and time sensitive for the fast pace of veterinary operations Pros Medical Record transparency- ease of looking At monetary issues or past financial spending- the appointment scheduling was so easy Cons No upgrades- never had customer service when there were issues - we could go days of it not working correctly in our clinic with no call backs Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) We switched to an cloud based program for a fraction of the price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Samantha M. Hospital Manager Veterinary ### "Many year user, gets the job done " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 April 7, 2025 Its a mediocre program. It gets the job done but could be way better. Pros It is a simple program, which is fine for our 4 doctor , 22 staff practice. Cons The screen is messy to look at, there are way too many ways to do the same thing, pulling reports is a mess. Not cloud based. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) One of our doctors really liked impromed and we werent thrilled with avimark Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Erin M. Veterinarian Veterinary ### "Would not recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 3, 2025 It was ok, but definitely not modern or intuitive Pros Ability to see the whole history in one view, with colour-coded lines that can collapse or expand Cons Not cloud-based, many steps to get things done. Cannot open multiple patients at once Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jamie T. Practice Manager Veterinary ### "Long time user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 12, 2025 I have used it since the early 2000's and it has always made improvents year after year. Pros It was very easy to use for the team and when setting up. Cons It had some functions that were a bit outdated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jason P. Practice Manager Veterinary ### "Practice Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 21, 2025 Overall I liked Impromed and I would recommend the software to anyone. Pros Impromed was very easy to learn and use. Cons We had an older version that didn't give us some reports that we needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HD Holli D. Practice Manager Veterinary ### "Impromed is a tech geeks dream" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 15, 2025 Overall easy to use and great to setup for your clinic the way you would like. Doctors can set so many different things up in their notes when using this program as well. Pros Impromed is a great PIMs system. There is so many ways you can set this system up. It is a geeks dream for being able to set up the way you and your staff will use this system. Cons The hardest thing the script labels you have to program and its not the easiest thing to do if you have never had to use programming keys. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB Gabriela B. CVT, Talent and Culture Coordinator Veterinary ### "Great and very comprehensive Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 10, 2024 It has been may years of using it and shaping it to the flow of our practice. Its many capabilities were very useful to adjust its use to the clinic needs Pros It's very complete and has many capabilities Cons Support is less and less as time goes by. I don't see a lot of updates being done Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kalyn S. Clinic Manager Veterinary ### "Impromed, Loved it and miss it. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2024 Love it. We have switched to Pulse and I miss Impromed like a lost love. Pros Ease of use, easy access and viewing of prescriptions in 1 location, Multiple ways to get to things. Cons Inability to view patient dashboard and reminders without switching screens. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Erica K. Practice Manager Veterinary ### "Impromed ease of use" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 September 4, 2024 Was fairly easy to use and read the medical records Pros Fairly easy to use and navigate if you can single out some tabs Cons Very busy with the tabs all over the screen Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/95888/ImproMed/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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