Henry Schein Veterinary Solutions

ImproMed


3.5 / 5
21 reviews

Who Uses This Software?

ImproMed is for any practice, large or small. One location to 50. Completely configurable for your needs.


Average Ratings

21 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Henry Schein Veterinary Solutions
  • www.impromed.com/
  • Founded 1979
  • United States

About ImproMed

Offered by Henry Schein Veterinary Solutions, ImproMed allows any practitioner to perform better medicine while utilizing technology to seamlessly integrate all parts of the veterinary practice. Designed to encompass all of your practice needs, from the waiting room to the exam room, ImproMed will streamline processes, reduce missed changes, enhance customer communication and allow you to provide the most comprehensive care.


ImproMed Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

ImproMed Reviews Recently Reviewed!


Not what it used to be

Oct 23, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The appeal of Impromed is the potential for customization to suit your practice. It also contains numerous features, but I'll get into that more in the Cons section.

Cons: Support for this software is non-existent. Get ready to open your veins for an expensive 'tech support' package that they'll inevitably push down your throat if you want any patches/fixes or updates to the software - and it's riddled with bugs and errors. When you can even get someone from tech support, 80-90% of the time they are unable to fix the problem you have. Most seem to be inexperienced with the software in general, meaning they will need to escalate to a higher level technician who will more than likely not call you back. New features that their webinars superficially demonstrate without getting into practical use...expect that tech support will know no more than you. Get ready to be a beta-tester for free.

Although it has lots of modules - each to address a certain feature practices have asked for - most of them do not work well together. This is part of why the learning curve for new staff is so high and your practice manager will struggle to make things more streamlined for them. There are many ways to do the same task in this software, but this usually results in confused staff. The software is not very efficient, meaning its going to run very slowly on anything other than a 4+-core PC. The latest updates have made the software even slower.

Overall: Before Henry Schein bought this company and software, I thought this was a great product - which is why I introduced it to our practice 2+ years ago. Having struggled with it since, I would not recommend this software to anybody. Save your money and get a different software -- there are several with the same features that run more smoothly and have better support.

Vendor Response

by Henry Schein Veterinary Solutions on November 19, 2018

Hi Dr. Roush, Thank you for sharing your feedback! We agree that ImproMed is customizable to suit the needs of your practice. We're sorry to read about your dissatisfaction with Support and the varying features of ImproMed. I've shared this information with our Executive, Product Management, and Support teams. If you ever have additional feedback you'd like to share, please email it to us at HSVS.Solutions@HenryScheinVet.com.

Easy to use, Mobile-friendly, Great tech support, Grows with your practice

Aug 14, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Infinity allows us to perform veterinary medicine and not "think" about the software. It's easy to use, versatile, customizable and always improving. We are able to be "paperless" and not miss charges. Infinity fits into all aspects of our practice-surgery, boarding, grooming, and general medicine. The flexibility of the modules to schedule appointments, make reservations, utilize a treatment plan, email clients, even track employee hours makes Infinity top notch. The added use of the smartphone app to access medical records or the appointment scheduler allows us to do house calls more efficiently.

Populating the invoice from the medical record is an easy way to build the medical record without missing charges. With Treatment Plans, you can put in services as minor as walking a dog or play time, to an in-depth plan after surgery that monitors medications. In using Treatment Plans, we are able to assign team members to tasks and ensure that each task is done in a timely manner, all while simultaneously recording data to the medical record.

Emailing the client, printing/emailing reports and tracking all emails sent are nice features. The Episodes of Care module is a "virtual file" of the pet that you can customize and make a checklist on to ensure that you do get the record written up, follow up visits scheduled or progress reports made. Request lab tests, input charges into record, and have Infinity automatically download and import the lab into the proper pet's record. Using a tablet and working on the go in the clinic allows employees the flexibility to work almost anywhere- exam rooms, lobby, treatment area where a workstation isn't always feasible. The integration with Element Payments Services for credit card processing is seamless. Having a secure processor with the ability to take major credit cards and balance the books is a huge timesaver.

Tech support is readily available as well as fast, friendly and knowledgeable. Hardware support and software support is at your fingertips by phone, live chat or email. As we continue to grow and think of new ways to use Infinity, it seems like ImproMed has already thought of them. I don't believe that a practice could outgrow this software. Infinity is the perfect software for us. If you are looking for a software that will be able to grow and evolve as your practice does, then Infinity is the right software for you. Whether you are a 1-doctor or 20-doctor practice, Infinity can handle it.

Very versatile yet cumbersome system in need of more Support.

Jun 15, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Some versions apparently are glitchy and temperamental. The equipment they sell is not too hot. The program has potential but gets expensive and SERVICE IS POOR.

Pros: It is pretty versatile and with added modules will let you do almost anything in the clinic you need to do.

Cons: Support has gotten BAD. THEY DO NOT RETURN CALLS. Lately leave us hanging for hrs limping along with malfunctioning software. Do not buy your equipment from them. Have had to replace hard drives in the server 4 times already. To get all the features you have to buy more modules. It's not all included. Hard learning curve for new staff. Did I mention poor response from customer support lately? They do not automatically upgrade the versions of the software. Mobile integration is poor for pads etc. and most importantly service is not good.

Not listening

Jun 12, 2016
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Lots of reports. But, again, they need to understand what the owner of a practice needs to evaluate and put that in a report that helps, graph and compare categories, trends, product usage for the past 5 years, without exporting to excel. When I complain about that, they just are proud of the fact that you can export to excel. But my time is valuable. Make it work in infinity.

Cons: See my experience, and also, Inventory. They need to get with MWI and get a seamless way to load inventory. I know Infinity is owned by Schein, but I am not, and they need to get over it, and help the customer that can only source what they need from MWI and allow downloading of orders into the system. We need predictive inventory. It takes too much time to view product, look at the usage by month (which is a very nice feature). We have over 2,000 products (inventory) and it would take forever to set the repurchase levels. Plus, in our large animal practice, products are seasonal. Let the program predict what I need to order based on past usage, so my staff can quickly select the quantity to reorder, and let the order go to MWI through Infinity.

Overall: We are a busy 2 person mixed practice with a lot of inventory dispensing. We have been using Infinity for about 7 years. The support is really not what is used to be. They do not get back to us. And we are paying a high quarterly fee for that support. The label program and the search communications is too complicated for the average person to use. You have to call and get help for that, and they seldom "get" what you want. The program takes way too many steps to complete the simplest tasks. A good program allows a good computer literate person to "enter" or tab through screens. With this program, you always are reaching for the mouse, which doubles the time of date entry. Most of the drop down or view screens are not customizable. They are a small window, with lots of non-necessary columns and the only way to view them all, is to go to the mouse, slide the bottom bar, or narrow the columns like an excel format, until you see what you really want. I have made these suggestions since the program came out, and nothing has been done. There is little that is efficient with this program.

The most user-friendly software program around!

Jul 14, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use Knowledgeable and friendly staff available for any concerns and/or issues

All business aspects are in one place Able to customize to our facility

Cons: Glitches occur with all programs... that being said, in Infinity some modules, only a few, do not have the ability to print.

Overall: I've worked with Infinity for over three years. This is the most user-friendly software program I've come across in the veterinary field. With easy to find functions such as medical notes, invoicing and so much more keeping our animal hospital running in the most efficient way is a snap!

Vendor Response

by Henry Schein Veterinary Solutions on July 19, 2016

Thank you for the positive comments. We¿re glad that ImproMed Infinity has been able to add efficiencies to your practice!

Capterra loader

ImproMed, the best clinic software

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and customer service are great.

Cons: The only thing I can really think of is that there are just SO many features that we have not yet taken advantage of because we haven't had the training on it all yet.

Overall: It's really the best clinic software I've used. I've had experience with Cornerstone, ImproMed, AviMark & VCA software. It's hands down my favorite of them all.

Vendor Response

by Henry Schein Veterinary Solutions on November 19, 2018

Hi Nicole, Thanks for your feedback! We agree that there is a lot ImproMed has to offer. If you ever have questions or need help learning more about the possibilities available, please reach out to us at HSVS.Solutions@HenryScheinVet.com! We're happy to hear more about ImproMed and your practice.

Capterra loader

15 years experience with Impromed...most of it good

May 23, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that it's so customizable and that there are multiple ways to do the same way. It allows for the user to develop his/her favorite/most efficient way to use the system.

Cons: It's complicated at first. Simply because there are so many ways to do things, before you know which way you like to utilize the system, it can be overwhelming.

Vendor Response

by Henry Schein Veterinary Solutions on June 12, 2018

Hi Kendra, Thanks for your feedback! We appreciate that you've been a long time user and have taken the time to learn the ins and outs of our software. If you ever have questions about the way you're doing something, or a new way to do something, don't hesitate to reach out!

Great for general practice

Dec 04, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software is great for utilization for general practice. There are many features and ways to achieve the same outcome from modules, which is extremely helpful as many employees do things differently.

Cons: Reports are unreliable or extremely difficult to understand. Customer Service is very slow and many times have closed open tickets without any updates. It would great to be able to see tracking of a ticket placed.

Overall: Overall it is a great system for general practice.

Vendor Response

by Henry Schein Veterinary Solutions on December 05, 2018

Thanks for your feedback, Rebecca! We love that you recognize and utilize the versatility of your ImproMed software. If you're ever interested in additional ways to use your software--we can help. I've also shared your concerns surrounding the reporting features and Customer Support with our Team. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

Have used Impromed since before that was their name, 1988. Have been very satisfied.

Aug 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to train new staff on system.

Love the inventory control

Bundled services automatically takes out products used in procedures

Integration with Rapport

Cons: the glitches that come with updates. So many features that we can't learn to use them all, so are under utilizing the system.

Vendor Response

by Henry Schein Veterinary Solutions on August 23, 2017

Thanks, John! We are happy that ImproMed software has served you so well, for so long.

Above average, worth the investment!

Oct 07, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros: We converted in 2007 from a very old PSI (former Cornerstone) product to Infinity, with no regrets. We purchased the software to make it easier for our doctors to write records and for the staff have ease of use, we accomplished this. We also made the choice to buy every available module and have not regretted that decision either. We have found that new staff members find it very easy to use also. I love that we can make our own medical record forms or use the library of forms available from other clinics so we don't have to start from scratch. The customer support is great and if they can't figure out the issue, they ask for help and make sure it gets resolved.

Cons: As much as we like being able to make our own medical record forms, it can be very labor intensive. Impromed does offer a few forms for few, but we have really only needed to use that option once.

Second con is some of the accounting features differ from other software as they are accounting based programs vs medical record based programs. We work with quite a few rescues/govt entities that pay by invoice and the system ALWAYS defaults to the oldest.

Overall in the 8 years we have used it I would recommend this software over all others. I love the flexibility it gives us, ability to work with any lab/radiograph equipment we have purchased, allows multiple users on the same account at once, the constant update of software to keep it fresh-innovative-current. I have had the opportunity to explore other software and keep coming back to Infinity as my favorite.

Can be great... can be terrible

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Well-known, was ahead of their time in developing this for the industry. Personally, I enjoy extracting data to Excel, but I know many people in practice who don't have time or want to.

Cons: Difficult to learn, terrible support, doctors don't love. Missing modern day features for clients that are needed in this day and age.

Impromed has the best customer support when you face a major problem, they get up and running.

Feb 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: You can fully customize the software to fit your practice style and Impromed stays current with integrations with other software for digital imaging, lab result imports, etc

Cons: The invoicing is cumbersome at times when you have to change modules to get invoicing done or write prescriptions.

Best investment for my new clinic!

Sep 02, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I opened my own clinic in the fall of 2013. I have had the opportunity to use many other practice software programs during my years as an associate and as a relief veterinarian - this is by far the most user friendly program that I have ever encountered! My local Infinity representative Jimmy Dennis spent a great of time with me in the early stages while I was trying to decide between Avimark and Infinity. He showed me the software three different times, was very patient with all of my questions and stuck by me when I first opened and needed help with getting my inventory set up. I can't thank him enough for all of his help on site. I just recently added more computers to my clinic and Jimmy came out again to help me set up my new workstations.

Having computers in the exam rooms has reduced our paper usage significantly - we are almost completely paperless and it feels great!

Sending records is quick and easy!

Maintaining medical records and drug logs is easy! I like that you have several options to choose from when it comes to report cards or a SOAP format for exams.

Customer service is top notch - they are always available when you need them and can troubleshoot problems easily and remotely!

I am very glad that I made the decision to go with Infinity.

Excellent investment, Excellent customer service

Oct 01, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: After just getting by with a less than mediocre software and paper files, it was time for a change. We had narrowed it down two choices and Jimmy Dennis was awesome in helping us make a very educated decision! He was patient with ALL of our questions, phone calls and concerns. 2 years later, He still calls to check on us, stops in when he is in town, and has made me feel like we weren't just a number, or a sale in his book. I won't say the change over was painless, but the technical team made it as pain free as it could be. After the software was installed for a few months, we found we had many questions and there were some things that we would love to have customized. Maggie Howes was in town working with a different clinic and finished early, she gave up her free time and spent the rest of the day with us. Teaching us, helping us. Tweaking the software to fit us, showing us how to use it FOR US. Now that is what I call service! We couldn't be happier with the software. We sure couldn't be happier with the people involved with the software. I would recommend it to anyone.

Good data tracking, out-of-date technology

Feb 20, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: We've been using Infinity (it's former name) since 2007. At the time it was a privately owned company and innovative. The division no longer innovates, and they seem to lack resources when trying too reach them. Very little effort is spent modernizing the software.

Pros: Very thorough in tracking client transactions and appointments. The program has good data tracking features.

Cons: Outputs forms that are not customizable and very ugly. NO remote access via the web or app (the app offers some access to client but very limited), not a lot of useful integration features, no mobile version.

Great System, Great Support

Oct 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been an Impromed user for over 25 years and couldn't be happier. I have seen their software evolve from a relatively simple aid to manage reminders and accounts to its present day powerful format.

The program allows us to keep track of so many parameters in very user friendly way. The interface is intuitive and easy to use. New staff members are trained and proficient in a short amount of time.

In the event that technical support is needed, the staff at Impromed responds quickly and always solves our issues in a matter of minutes. They are always eager to help.

For years I have said that Impromed's "secret weapon" is Bob Hosie, the man who sold me my first system years ago and continues to be huge resource for me. He has been to my office numerous times to help install hardware, explain the software, and update us regarding new Impromed products.

Finally, I purchased a new practice 10 months ago. The first thing I did was order Impromed fo the new practice. Thanks to the Impromed staff and Bob Hosie the transition was seamless.

A dinosaur coasting on its past success ... can't last much longer

Feb 16, 2018
1/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: I will say 15 years ago this would have been considered a robust platform despite its many flaws.

Cons: Not cloud-based as had no intention of ever becoming so. Even back in the day when "software" was the norm this was a necessary evil at best. Designed by engineers for engineers. Overly complicated, not intuitive. Customer support? No. Interested in adapting to the needs of clients? Neither. Its days are numbered.

Horrible system.

Sep 29, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It functions well with scheduling appointments and you can look up patients with it. That's about it.

Cons: It is not a user-friendly system. Support is atrocious and not very supportive. You have to go through 5 or 6 screens to perform ONE function such as entering a product or setting up a new employee.

Easy to use, the capability of the Software is limitless

Jun 28, 2015
4/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: This software is great in that is completely customizable. You can customize SOAP notes, discharge instructions, invoices, and the select different desktops for any department within a hospital that has the modules they commonly use. It's great for large practices making communication between front desk staff and treatment area efficient.

The limited number of licenses can make is very unaffordable for large practices. If there are more computers than licenses is can make a practice less efficient. There is a lot to learn due to all the capabilities of the software. It can take months the find the most efficient use.

I have used AVImark and Cornerstone in previous practices and Infinity is by far my most favorite.

Do not get infinity

Dec 15, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: I am currently on hold for going on 10 minutes. Training is terrible. Do not get back to you with issues on the program. Had to self teach. Simple things like inventory take multiple complicated steps. Scheduling is time consuming. Labels do not contain state mandated details. Would not every recommend. Have nothing positive to say about this product.

Worst Company and program on the market

Dec 15, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: Tech support is worthless. Program can not even do timesheets correctly. Scheduling is a nightmare. Would not wish this on my worst enemy.