--- title: "Covetrus Impromed Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Covetrus Impromed the right Veterinary solution for you? Explore 262 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/95888/ImproMed/reviews/" page_type: "reviews" language: "en" --- Covetrus Impromed 4 (262) [View alternatives](https://www.capterra.com/p/95888/ImproMed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Covetrus Impromed Ease of use 3.8 Customer Service 3.7 ## Pros and Cons in Reviews JL Jeffrey L Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “After 10 years of using Impromed as a customer service representative, inventory manager, and Practice Manager I've used this software extensively as the base of all hospital operations from scheduling to inventory to internal communication.“ February 24, 2026 KP Kirby P Veterinarian/Practice OwnerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “We were told that inventory just didn't work when you have multiple storage locations (like ambulatory trucks), so after investing significant time switching back to central supply and giving up on tracking inventory in trucks, found that it doesn't even work well in this situation. “ April 1, 2023 KS Kalyn S Clinic ManagerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Ease of use, easy access and viewing of prescriptions in 1 location, Multiple ways to get to things.“ October 2, 2024 EM Erin M VeterinarianVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “It was ok, but definitely not modern or intuitive“ April 3, 2025 SM Samantha M Hospital ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “It is a simple program, which is fine for our 4 doctor , 22 staff practice.“ April 7, 2025 KP Kirby P Veterinarian/Practice OwnerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “There are numerous modules that do not function as promised and despite bringing this up with tech support over and over, little effort in made to improve them. “ April 1, 2023 JP Jason P Practice ManagerVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “Impromed was very easy to learn and use.“ February 21, 2025 CS Carolyn S Office ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “The medical records aspect leaves a lot to be desired. If free typing, ImproMed organizes the medical records in a great way. If you are trying to truly go "paperless", however, it is difficult to navigate and inefficient.“ September 2, 2022 ## Showing most helpful reviews Showing 1-25 of 262 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicole T. Assistant Director Veterinary Used the software for: 2+ years ### "ImproMed, the best clinic software" October 3, 2018 4.0 It's really the best clinic software I've used. I've had experience with Cornerstone, ImproMed, AviMark & VCA software. It's hands down my favorite of them all. Pros The ease of use and customer service are great. Cons The only thing I can really think of is that there are just SO many features that we have not yet taken advantage of because we haven't had the training on it all yet. Review Source Response from Covetrus Software Services November 19, 2018 Hi Nicole, Thanks for your feedback! We agree that there is a lot ImproMed has to offer. If you ever have questions or need help learning more about the possibilities available, please reach out to us at HSVS.Solutions@HenryScheinVet.com! We're happy to hear more about ImproMed and your practice. JL Jeffrey L. Practice Manager Veterinary Used the software for: 2+ years ### "A Workhorse of the Veterinary Industry" February 24, 2026 4.0 After 10 years of using Impromed as a customer service representative, inventory manager, and Practice Manager I've used this software extensively as the base of all hospital operations from scheduling to inventory to internal communication. Once a person learns the basics of the software, most things become fairly intuitive. Pros The software is robust and heavily customizable. No other practice management software can be visually customized to see available resources at a glance. Cons The capabilities of the software do require learning which modules hold a particular function. Fortunately the search, index, and customer service are good at indicating where to find a particular feature. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Impromed Cost, support, and features. Ease of use after setup and continued customizability has made this software viable for us for the past 12 years. Review Source VR Verified Reviewer Practice Management Veterinary Used the software for: 1-2 years ### "Impromed is ok" August 6, 2025 3.0 Good older program - needs to be upgraded to be more efficient and time sensitive for the fast pace of veterinary operations Pros Medical Record transparency- ease of looking At monetary issues or past financial spending- the appointment scheduling was so easy Cons No upgrades- never had customer service when there were issues - we could go days of it not working correctly in our clinic with no call backs Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) We switched to an cloud based program for a fraction of the price Review Source TF Thomas F. General Manager Veterinary Used the software for: 2+ years ### "Infinity Software" June 2, 2020 4.0 I found the support team excellent over the years to handle problems and the development team listens to our concerns and when a patches or an upgrade comes it usually addresses those concerns. From the sales team to support teams they really do their best to help you get the right software for your clinic and resolve any issues. Pros The software Infinity is excellent, it takes the average new employee about 2 month to get comfortable using the software after training and has to be supervised because there is so much for the employee to learn ,especially employees working reception and inventory. Their service and support team are excellent they handle trouble issues quickly are extremely polite and professional. The senior support team are very knowledgeable and are your back up in real problem solving issues that might arise. Of all the software we have tried over the past 43 years. this is the best on the market. As an administrator this software does it all that I need to run a company successfully . I hope this helps you on your decision on the software to use for you Clinic or Hospital. Take care Thomas Fleming GM, CVDSM Inc. Cons Training time to teach a new employee to grasp all the different features but once trained they seem to catch on to the routine. A manager I need reports and they have many to choose from but when I have a staff meeting and need simple graphs showing how we are doing not available. As a manager when software upgrades come it can take anywhere from 1 to 4 hrs to install the software in the practice and you have to become very knowledgeable and comfortable to install this on off hour with their support team. Alternatives considered [VetWare/ LogiVet](https://www.capterra.com/p/146536/VetWare-LogiVet/) Reason for choosing Covetrus Impromed I found that Infinity did more and was more professional software to handle all our needs. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) To many problems and poor support Review Source JT Jamie T. Practice Manager Veterinary Used the software for: 2+ years ### "Long time user" March 12, 2025 5.0 I have used it since the early 2000's and it has always made improvents year after year. Pros It was very easy to use for the team and when setting up. Cons It had some functions that were a bit outdated. Review Source SM Samantha M. Hospital Manager Veterinary Used the software for: 2+ years ### "Many year user, gets the job done " April 7, 2025 3.0 Its a mediocre program. It gets the job done but could be way better. Pros It is a simple program, which is fine for our 4 doctor , 22 staff practice. Cons The screen is messy to look at, there are way too many ways to do the same thing, pulling reports is a mess. Not cloud based. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) One of our doctors really liked impromed and we werent thrilled with avimark Review Source KP Kirby P. Veterinarian/Practice Owner Veterinary Used the software for: 2+ years ### "So many difficulties with this software" April 1, 2023 2.0 Very disappointed overal;. Pros I do not like this software, but cannot find a good alternative. Cons There are numerous modules that do not function as promised and despite bringing this up with tech support over and over, little effort in made to improve them. We were told that inventory just didn't work when you have multiple storage locations (like ambulatory trucks), so after investing significant time switching back to central supply and giving up on tracking inventory in trucks, found that it doesn't even work well in this situation. Cannot keep up in real time. Want lists are not accurate. Virtual white board not functional. Wellness plans module is also not functional (cannot appropriately track these from a financial standpoint) so we have also had to throw in the towel on this, and not for lack of investing a signficant amount of time to try and get it working. Tech support often knows less about the software than we do, so rarely able to get timely help. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Cornerstone did not offer mobile functionality. Review Source Response from Covetrus Software Services August 9, 2023 Thank you for sharing your experience with Covetrus Impromed. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. CS Carolyn S. Office Manager Veterinary Used the software for: 2+ years ### "Mount Carmel Animal Hospital" September 2, 2022 3.0 I used ImproMed for many years in two separate practices. Overall, the system works well if you do not want to move to being completely paperless. It has robust reporting and works well for the administrative side of running a veterinary practice. The medical record keeping definitely has room for improvement. Pros The inventory management and reporting aspects of ImproMed are quite good. As an administrator, you can easily get all the information you need to assess your practice. Appointment scheduling is quick and simple. The way the medical records are viewed is easy to navigate. Cons The medical records aspect leaves a lot to be desired. If free typing, ImproMed organizes the medical records in a great way. If you are trying to truly go "paperless", however, it is difficult to navigate and inefficient. The tree set up for medical records is time consuming to go through in order to enter your records and push charges through. ImproMed is ideal for a practice that is a hybrid of paper and electronic records. It is a great system for entering notes and keeping records, but inefficient to utilize to be completely paperless. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Impromed ImproMed has much higher functionality than Cornerstone and DVMAX. If you are looking to go paperless, however, a cloud based software would be a better option. Review Source Response from Covetrus Software Services March 6, 2023 Thanks for being a great customer and for sharing your feedback with us. EM Erin M. Veterinarian Veterinary Used the software for: 2+ years ### "Would not recommend" April 3, 2025 1.0 It was ok, but definitely not modern or intuitive Pros Ability to see the whole history in one view, with colour-coded lines that can collapse or expand Cons Not cloud-based, many steps to get things done. Cannot open multiple patients at once Review Source Jana L. Patient Care Director Veterinary Used the software for: 2+ years ### "Could be better" June 15, 2021 3.0 My biggest complaint is customer service. I feel like most of my issues would be resolved if I were able to talk to someone that knew how to fix the problems. What I generally experience is having to "get the higher ups" involved at which point it takes weeks to hear back. Pros There are several different ways to accomplish one task. Depending on the learning style of our team, we ca figure out the easiest way to teach someone a task. Cons It is very clicky! There are several steps to accomplish one task. It would be much easier to make it more streamline. Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your review with the veterinary community! JP Jason P. Practice Manager Veterinary Used the software for: 2+ years ### "Practice Manager" February 21, 2025 4.0 Overall I liked Impromed and I would recommend the software to anyone. Pros Impromed was very easy to learn and use. Cons We had an older version that didn't give us some reports that we needed. Review Source SB Sara B. LVT Veterinary Used the software for: 2+ years ### "Needs some tweaking but gets the job done!" February 13, 2024 4.0 Overall Impromed is an extremely useful tool and helps me get my job done properly, I just think there are some things that could use a little tweaking. Pros I love being able to easily access my patients' medical records and the ease of overall seeing what I need to be able to see in a chronologically appropriate manner Cons I'd really love to be able to have the xrays automatically attached to the medical record rather than having to attach an image or a link. I'd also like to be able to title my bloodwork, rather than clicking on all the various bloodworks run looking for a thyroid for example. I'd like to be able to title the bloodwork what exactly it was I ran and get rid of the machine names used for the title of the bloodwork. There's also a new issue I've noticed- when I hover over an appointment, it tells me the age of the animal at the time of booking the appointment, but the actual medical record has the actual age of the animal. Several times now for puppies, when I hover over the appointment in easytime, it will say "12 weeks and 3 days", but in the medical record it says "16 weeks and 5 days". It doesn't match up and I can calculate from the D.O.B. their actual age if I needed to, but I fear new users can easily get confused. Review Source Response from Covetrus Software Services April 2, 2024 Thank you for sharing your experience with Covetrus Impromed. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. AB Alyssa B. Front Manager Veterinary Used the software for: 2+ years ### "Fairly intuitive, can be complicated, generally easy to learn" June 11, 2021 5.0 Overall I've enjoyed impromed. Particularly in comparison with other software I've used. Its easy to teach/see/and do a lot of different customizable things. Pros Visually very helpful and easy to see what you need to see. Easy to read medical records, see everything on invoice, easy to visualize calendar and appointments for the day. Cons The inventory. It's difficult if not impossible to learn fully how to do well. Review Source AH Alinda H. CVT, Manager Veterinary Used the software for: 2+ years ### "ImproMed" August 10, 2021 5.0 For over 30 years I have been calling support for help, watching webinars and playing with the software to see what all it can do. I can say that the majority of the support people are fast, friendly and knowledgeable but sometimes you have a bit of a wait to get a support tech. ImproMed wants to be the best and that is evident in the quality of software and hardware. Here is to another 30 plus years with them. Pros I love that ImproMed is always working on more functions, remodeling the current modules and staying ahead of what I hope the software will do. I love that it is customizable per workstation or user and we can all be proficient at it. I love that ImproMed listens to our suggestions and gives us a voice in future updates. I have used this software for over 30 years and I don't believe I will ever be able to use it to it's full potential. I am still learning new things on it every day. I am confident in saying that we will never outgrow ImproMed and it's capabilities. I don't believe any practice could. They are always reaching for new ideas, new concepts and have their fingers on pulse of what veterinarians are looking for. It is the powerhouse of software without being too complicated for a computer challenged person to use. It really is the best. Cons I dislike nothing about it. In this day and age, it is hard to find something that you like so much. Review Source JF Jordan F. Receptionist Veterinary Used the software for: 2+ years ### "Not a user-friendly or intuitive program" June 10, 2021 2.0 In spite of a very helpful, knowledgeable and speedy customer service team, the overall software leaves much to be desired. It is overly complicated in its layout and in general not very user-friendly. Pros The colour schemes when changing appointment status type Cons The fact that you cannot have two files (clients/patients) opened at the same time Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your feedback with us. We will provide this information to our product team for review. ER Erich R. Veterinarian/Owner Veterinary Used the software for: 2+ years ### "Not what it used to be" October 23, 2018 3.0 Before Henry Schein bought this company and software, I thought this was a great product - which is why I introduced it to our practice 2+ years ago. Having struggled with it since, I would not recommend this software to anybody. Save your money and get a different software -- there are several with the same features that run more smoothly and have better support. Pros The appeal of Impromed is the potential for customization to suit your practice. It also contains numerous features, but I'll get into that more in the Cons section. Cons Support for this software is non-existent. Get ready to open your veins for an expensive 'tech support' package that they'll inevitably push down your throat if you want any patches/fixes or updates to the software - and it's riddled with bugs and errors. When you can even get someone from tech support, 80-90% of the time they are unable to fix the problem you have. Most seem to be inexperienced with the software in general, meaning they will need to escalate to a higher level technician who will more than likely not call you back. New features that their webinars superficially demonstrate without getting into practical use...expect that tech support will know no more than you. Get ready to be a beta-tester for free. Although it has lots of modules - each to address a certain feature practices have asked for - most of them do not work well together. This is part of why the learning curve for new staff is so high and your practice manager will struggle to make things more streamlined for them. There are many ways to do the same task in this software, but this usually results in confused staff. The software is not very efficient, meaning its going to run very slowly on anything other than a 4+-core PC. The latest updates have made the software even slower. Review Source Response from Covetrus Software Services November 19, 2018 Hi Dr. Roush, Thank you for sharing your feedback! We agree that ImproMed is customizable to suit the needs of your practice. We're sorry to read about your dissatisfaction with Support and the varying features of ImproMed. I've shared this information with our Executive, Product Management, and Support teams. If you ever have additional feedback you'd like to share, please email it to us at HSVS.Solutions@HenryScheinVet.com. LC Lori C. owner DVM Veterinary Used the software for: 2+ years ### "Getting less efficient and more complicated functions." June 20, 2021 4.0 it is a major source of frustration to me every day I work. I'd give my left arm to never touch it again and still be able to do my job. Pros We can create our own codes making invoicing easy Cons You guys have messed with the Message Center so badly that now it is virtually worthless and no longer part of the medical record. HINT to the computer geeks, what we say over a phone line to a client is called "client communication" and MUST BE PART OF A MEDICAL RECORD! Reason for choosing Covetrus Impromed Your salesman was able to demonstate all the system could do like a symphony, very impressive! It appeared to have good functionality at the time. Review Source Kerrie E. CVT Veterinary Used the software for: 2+ years ### "Impromed" February 21, 2019 5.0 Overall good. Its overall keeping tract of our clients patients medical records. Pros It's easy to keep track and answer our clients questions with improMed. I also use lab screen and other templets that can ease my documents on our patience. Its also nice to have the emailing features so I can get the information to our clients immediately. Cons The inventory and product side of this software is complicated. I also wish it will tell me where I'm at with needing to reorder our inventory. The Templates with prescription labels and reminders we seem to always need a IT person to help us. IT help can sometimes not followup with us when we need something not as immediate can be pushed aside and not followup. Transactions take a long time with the credit cards. Review Source Response from Covetrus Software Services March 1, 2019 Thanks for reaching our and sending your feedback, Kerrie! We agree that ImproMed provides a lot of great, easy to use features that make it easier to run your business. While inventory can be complicated to get in to a rhythm, we have a great Training Team that knows the best practices and is here to help. In fact, we did a webinar focused specifically on inventory. We would love to put you in touch with a Trainer who can help you and the team sort out some of these areas. If you're interested in learning more, reach out to us at the email mentioned below. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com. ML Marissa L. Hospital manager Veterinary Used the software for: 2+ years ### "Very Click Heavy but Easy to Use" June 10, 2021 5.0 Overall I do like the software. Once you get used to its nuances it works well for the veterinary environment. It links with the commonly used labs (Idexx and Antech). We have also had it link with our appointment reminder system (PetDesk) and our online pharmacy (Covetrus). These functions help save time for CSR's and nurses as they do not have to confirm every appointment or write in every external script. Pros There are 3 ways to do the same thing. This makes it easy for people who process procedures differently. Cons Setting up some of the background items like the scheduled blocks or inventory can be confusing at first. The schedule will also delete reoccurring appointments for no reason. Customer support has gone downhill since 2017. Review Source CO Crystal O. practice manager Veterinary Used the software for: 2+ years ### "Impromed Review" June 15, 2021 1.0 Very frustrating. The system is always glitching and programming it to fit our needs is constantly met with road blocks. The poor functionality makes it so that a hospital NEEDS to pay for their tech support in order to keep it functioning at the most basic level. Tech support is a very frustrating process as most of the technicians know less about the program than me, and offer little to no solutions, are not great about following up. Using this program is the most frustrating part of my staff and doctor's day, which should not be the case. You should take a look at VCA's Woof ware and get with the times. I plan on purchasing another hospital and will NOT be using impromed at that location. Pros It provides the basic functionality that a hospital requires. Cons It is archaic in nature and is lagging in upgrades. There are far better, more user friendly and intelligent software available. If we didn't already put so much money into this program we would have already invested in another option. Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your feedback with us. We will provide this information to our product team for review. AMR Ann Marie R. veterinarian Veterinary Used the software for: 2+ years ### "User-friendly, comprehensive, customizable software." June 18, 2021 5.0 Fantastic. Pros The software is so easy to learn because it's Windows based. New staff members can navigate around with no problem within one day. The software is completely customizable to each practice. Templates can be added/deleted as needed. Tech support is always friendly and able to assist. Rarely do we have to wait on hold and rarely can they not solve the problem. Cons The software is so vast and has so many features that sometimes I feel I am under-utilizing it. Sometimes features are used at set-up and used rarely after that, so tech support is needed to remember how to use these features. Reason for choosing Covetrus Impromed Cornerstone is awful. Avimark is similar. Impromed was the easiest to learn. Review Source PS Patty S. Practice Manager Veterinary Used the software for: 2+ years ### "Great software for our practice!" June 6, 2020 5.0 I am very pleased that we chose Impromed. From installation and initial training to ongoing technician help, it has been a great experience. Pros This software is easy to use. When it was first installed there was a rather steep learning curve for us since no one in the office had used it - but it was worth it! There is so much included in the program to make day to day tasks easier and the program is always getting better with the upgrades. The Inventory Module is one of my favorite. It is also nice that there are different ways to through the system depending on the task. The help desk is fantastic! When I call in with a question or problem it is usually handled with the first phone call. I believe the best experience I had was when the computer had a hard shut down (due to my error!). It happened at night, but Impromed had us up and running using the back up by mid-morning the next day! The technicians are very helpful and polite. I am very pleased with ImproMed. Cons A better inter-office chat system would be nice. Also, I find that the Communication/Search module is a bit cumbersome. Lastly, I seldom find what I am looking for when using the Help - Contents/Index/Search section. Review Source NB Nancy B. practice manager Medical Practice Used the software for: 2+ years ### "Overall great product" December 4, 2020 5.0 Excellent. Since our upgrade (video lessons were sent) I have sometimes had 2 or 3 questions per day, the support staff is quick to get back to me if they are not immediately available, and always very pleasant. We have also had some integrations that have gone smoothly with their help. Pros We have been using this product for over 10 years now. We have always been happy with the easy of maintenance, and use. We recently updated to the newer version of the program and are still getting used to the changes. There is a lot more security, as an owner I appreciate this. We do use the appointment scheduler and one of the upgrades now helps to prevent two people from scheduling appointments at the same time. Cons I think the easytime appointment scheduler has been the most difficult to adapt to, it is difficult to look quickly for an available time slot, because it does not give you a view of entire day. We used to use current invoices tab to help locate clients coming to pick up meds. Unfortunately it is alphabetized by owners first name not their last, and if a spouse picks up it makes it more difficult to locate for billing out. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Impromed Better value for the money Review Source LQ Linda Q. veterinarian practice owner Veterinary Used the software for: 2+ years ### "Advantage Veterinary software review" June 18, 2021 5.0 Been using Advantage since 2003 and love/recommend it. Reasonably priced initial outlay and monthly fees, although updates are rare now. Not thrilled since Covetrus took over the billing. No return envelope included, no tear off bill, now bills printed in black and white, suspect $$ issues. I pay 2 months at a time, but ALWAYS get a second bill for the month I already paid (in spite of being told that would be addressed) Pros Very easy to set up and use for large or small practices. Tech support almost always available and helpful. Does everything I need for this small practice and has volumes more available for bigger businesses. Cons Occasionally get a tech person who is less than ideal. Reason for choosing Covetrus Impromed Ease of use and better value for my money. I didn't need all the 'extras' of more complicated software. Review Source JC John C. Owner veterinarian Veterinary Used the software for: 2+ years ### "Software is not for every organization" June 22, 2021 3.0 Multiple attempts at working with the software support has proven useless. Lots of Lip service. No real Service. Pros Very flexible with lots of modules. Once you learn it (which takes a while) it can be very useful Cons Cumbersome. Many keystrokes needed to accomplish one simple task. The “help” section is outdated and not very useful when trying to customize the software. Customer support is hit or miss. Sometimes you get a good tech and sometimes you get one that will cause more harm than good. Also very poor follow up with problems Reason for choosing Covetrus Impromed Came with my clinic. I would not have chosen it. It is too complicated and overkill for my needs Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your feedback with us. We will provide this information to our product team for review. 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