--- title: "Covetrus Impromed Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Covetrus Impromed the right Veterinary solution for you? Explore 262 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/95888/ImproMed/reviews/" page_type: "reviews" language: "en" --- Covetrus Impromed 4 (262) [View alternatives](https://www.capterra.com/p/95888/ImproMed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Covetrus Impromed Ease of use 3.8 Customer Service 3.7 ## Pros and Cons in Reviews JL Jeffrey L Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “After 10 years of using Impromed as a customer service representative, inventory manager, and Practice Manager I've used this software extensively as the base of all hospital operations from scheduling to inventory to internal communication.“ February 24, 2026 KP Kirby P Veterinarian/Practice OwnerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “We were told that inventory just didn't work when you have multiple storage locations (like ambulatory trucks), so after investing significant time switching back to central supply and giving up on tracking inventory in trucks, found that it doesn't even work well in this situation. “ April 1, 2023 KS Kalyn S Clinic ManagerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Ease of use, easy access and viewing of prescriptions in 1 location, Multiple ways to get to things.“ October 2, 2024 EM Erin M VeterinarianVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “It was ok, but definitely not modern or intuitive“ April 3, 2025 SM Samantha M Hospital ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “It is a simple program, which is fine for our 4 doctor , 22 staff practice.“ April 7, 2025 CS Carolyn S Office ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “The medical records aspect leaves a lot to be desired. If free typing, ImproMed organizes the medical records in a great way. If you are trying to truly go "paperless", however, it is difficult to navigate and inefficient.“ September 2, 2022 JP Jason P Practice ManagerVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “Impromed was very easy to learn and use.“ February 21, 2025 CS Carolyn S Office ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “The tree set up for medical records is time consuming to go through in order to enter your records and push charges through. “ September 2, 2022 ## Showing most helpful reviews Showing 1-25 of 262 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicole T. Assistant Director Veterinary Used the software for: 2+ years ### "ImproMed, the best clinic software" October 3, 2018 4.0 It's really the best clinic software I've used. I've had experience with Cornerstone, ImproMed, AviMark & VCA software. It's hands down my favorite of them all. Pros The ease of use and customer service are great. Cons The only thing I can really think of is that there are just SO many features that we have not yet taken advantage of because we haven't had the training on it all yet. Review Source Response from Covetrus Software Services November 19, 2018 Hi Nicole, Thanks for your feedback! We agree that there is a lot ImproMed has to offer. If you ever have questions or need help learning more about the possibilities available, please reach out to us at HSVS.Solutions@HenryScheinVet.com! We're happy to hear more about ImproMed and your practice. JL Jeffrey L. Practice Manager Veterinary Used the software for: 2+ years ### "A Workhorse of the Veterinary Industry" February 24, 2026 4.0 After 10 years of using Impromed as a customer service representative, inventory manager, and Practice Manager I've used this software extensively as the base of all hospital operations from scheduling to inventory to internal communication. Once a person learns the basics of the software, most things become fairly intuitive. Pros The software is robust and heavily customizable. No other practice management software can be visually customized to see available resources at a glance. Cons The capabilities of the software do require learning which modules hold a particular function. Fortunately the search, index, and customer service are good at indicating where to find a particular feature. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Impromed Cost, support, and features. Ease of use after setup and continued customizability has made this software viable for us for the past 12 years. Review Source VR Verified Reviewer Practice Management Veterinary Used the software for: 1-2 years ### "Impromed is ok" August 6, 2025 3.0 Good older program - needs to be upgraded to be more efficient and time sensitive for the fast pace of veterinary operations Pros Medical Record transparency- ease of looking At monetary issues or past financial spending- the appointment scheduling was so easy Cons No upgrades- never had customer service when there were issues - we could go days of it not working correctly in our clinic with no call backs Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) We switched to an cloud based program for a fraction of the price Review Source TF Thomas F. General Manager Veterinary Used the software for: 2+ years ### "Infinity Software" June 2, 2020 4.0 I found the support team excellent over the years to handle problems and the development team listens to our concerns and when a patches or an upgrade comes it usually addresses those concerns. From the sales team to support teams they really do their best to help you get the right software for your clinic and resolve any issues. Pros The software Infinity is excellent, it takes the average new employee about 2 month to get comfortable using the software after training and has to be supervised because there is so much for the employee to learn ,especially employees working reception and inventory. Their service and support team are excellent they handle trouble issues quickly are extremely polite and professional. The senior support team are very knowledgeable and are your back up in real problem solving issues that might arise. Of all the software we have tried over the past 43 years. this is the best on the market. As an administrator this software does it all that I need to run a company successfully . I hope this helps you on your decision on the software to use for you Clinic or Hospital. Take care Thomas Fleming GM, CVDSM Inc. Cons Training time to teach a new employee to grasp all the different features but once trained they seem to catch on to the routine. A manager I need reports and they have many to choose from but when I have a staff meeting and need simple graphs showing how we are doing not available. As a manager when software upgrades come it can take anywhere from 1 to 4 hrs to install the software in the practice and you have to become very knowledgeable and comfortable to install this on off hour with their support team. Alternatives considered [VetWare/ LogiVet](https://www.capterra.com/p/146536/VetWare-LogiVet/) Reason for choosing Covetrus Impromed I found that Infinity did more and was more professional software to handle all our needs. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) To many problems and poor support Review Source JT Jamie T. Practice Manager Veterinary Used the software for: 2+ years ### "Long time user" March 12, 2025 5.0 I have used it since the early 2000's and it has always made improvents year after year. Pros It was very easy to use for the team and when setting up. Cons It had some functions that were a bit outdated. Review Source SM Samantha M. Hospital Manager Veterinary Used the software for: 2+ years ### "Many year user, gets the job done " April 7, 2025 3.0 Its a mediocre program. It gets the job done but could be way better. Pros It is a simple program, which is fine for our 4 doctor , 22 staff practice. Cons The screen is messy to look at, there are way too many ways to do the same thing, pulling reports is a mess. Not cloud based. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) One of our doctors really liked impromed and we werent thrilled with avimark Review Source KP Kirby P. Veterinarian/Practice Owner Veterinary Used the software for: 2+ years ### "So many difficulties with this software" April 1, 2023 2.0 Very disappointed overal;. Pros I do not like this software, but cannot find a good alternative. Cons There are numerous modules that do not function as promised and despite bringing this up with tech support over and over, little effort in made to improve them. We were told that inventory just didn't work when you have multiple storage locations (like ambulatory trucks), so after investing significant time switching back to central supply and giving up on tracking inventory in trucks, found that it doesn't even work well in this situation. Cannot keep up in real time. Want lists are not accurate. Virtual white board not functional. Wellness plans module is also not functional (cannot appropriately track these from a financial standpoint) so we have also had to throw in the towel on this, and not for lack of investing a signficant amount of time to try and get it working. Tech support often knows less about the software than we do, so rarely able to get timely help. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Cornerstone did not offer mobile functionality. Review Source Response from Covetrus Software Services August 9, 2023 Thank you for sharing your experience with Covetrus Impromed. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. CS Carolyn S. Office Manager Veterinary Used the software for: 2+ years ### "Mount Carmel Animal Hospital" September 2, 2022 3.0 I used ImproMed for many years in two separate practices. Overall, the system works well if you do not want to move to being completely paperless. It has robust reporting and works well for the administrative side of running a veterinary practice. The medical record keeping definitely has room for improvement. Pros The inventory management and reporting aspects of ImproMed are quite good. As an administrator, you can easily get all the information you need to assess your practice. Appointment scheduling is quick and simple. The way the medical records are viewed is easy to navigate. Cons The medical records aspect leaves a lot to be desired. If free typing, ImproMed organizes the medical records in a great way. If you are trying to truly go "paperless", however, it is difficult to navigate and inefficient. The tree set up for medical records is time consuming to go through in order to enter your records and push charges through. ImproMed is ideal for a practice that is a hybrid of paper and electronic records. It is a great system for entering notes and keeping records, but inefficient to utilize to be completely paperless. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Impromed ImproMed has much higher functionality than Cornerstone and DVMAX. If you are looking to go paperless, however, a cloud based software would be a better option. Review Source Response from Covetrus Software Services March 6, 2023 Thanks for being a great customer and for sharing your feedback with us. EM Erin M. Veterinarian Veterinary Used the software for: 2+ years ### "Would not recommend" April 3, 2025 1.0 It was ok, but definitely not modern or intuitive Pros Ability to see the whole history in one view, with colour-coded lines that can collapse or expand Cons Not cloud-based, many steps to get things done. Cannot open multiple patients at once Review Source Jana L. Patient Care Director Veterinary Used the software for: 2+ years ### "Could be better" June 15, 2021 3.0 My biggest complaint is customer service. I feel like most of my issues would be resolved if I were able to talk to someone that knew how to fix the problems. What I generally experience is having to "get the higher ups" involved at which point it takes weeks to hear back. Pros There are several different ways to accomplish one task. Depending on the learning style of our team, we ca figure out the easiest way to teach someone a task. Cons It is very clicky! There are several steps to accomplish one task. It would be much easier to make it more streamline. Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your review with the veterinary community! JP Jason P. Practice Manager Veterinary Used the software for: 2+ years ### "Practice Manager" February 21, 2025 4.0 Overall I liked Impromed and I would recommend the software to anyone. Pros Impromed was very easy to learn and use. Cons We had an older version that didn't give us some reports that we needed. Review Source KS Kalyn S. Clinic Manager Veterinary Used the software for: 2+ years ### "Impromed, Loved it and miss it. " October 2, 2024 4.0 Love it. We have switched to Pulse and I miss Impromed like a lost love. Pros Ease of use, easy access and viewing of prescriptions in 1 location, Multiple ways to get to things. Cons Inability to view patient dashboard and reminders without switching screens. Review Source SW Suzie W. Office Manager Veterinary Used the software for: 2+ years ### "Customer for 10 years." June 10, 2021 4.0 It has been great, a few hicups with support when Covetrus purchased it, support was better before. Those seem to be working better lately. Frustrated whenever I have to link an IDEXX lab to the Impromed system since the wording in linking the labs in Impromed does not match the names of the labs in IDEXX so linking is a huge nightmare. The tests in Impromed are listed alphabetically instead of the test codes so finding the correct test to link takes forever when the names do not match. It truly is my greatest frustration! Pros I love how Impromed is customizable! We utilize most features as recommended, but have been able to make other features work differently and better for our practice. It is easy to train others to use. The upgrades have been great and have helped us improve our record keeping processes. Cons Would like some features of the Medical Records to be more customizable . Reason for choosing Covetrus Impromed Its ability to be the most customizable. Review Source Response from Covetrus Software Services August 23, 2021 So happy you're having a great experience with ImproMed. Thanks for leaving a review! DN Donald N. Veterinarian/Owner Veterinary Used the software for: 2+ years ### "Impromed - a total practice management solution" June 15, 2021 5.0 You can generate any form of business report you can think of to help manage the practice. I have been with them long enough to know how they work, how they treat their users, how they strive to help when problems arise. I think that maintenance fees may be a little on the high side but so it seems with everything these days. Pros Our practice had been using what is now Impromed since 1985 and have grown with them every step of the way. I cannot compare it to other practice management systems because it is the only system I have ever used. It is very easy to use and has multiple modules that are all integrated and work well together. All our medical records are input at the time of exam, all labs are integrated into the database at the time they are run as well as our reference lab results. Reminders are simple and are either automatically updated when items are invoiced or as dates are input for non-automatic items, such as lab tests, xrays, etc. Cons There are areas in the inventory module where we have various items/medications/vaccines, etc. assigned to a certain location within the clinic but when we are inputing new inventory the location prefers to default to the pharmacy. Some of the calculators do not function properly.. Reason for choosing Covetrus Impromed see above Review Source Response from Covetrus Software Services August 23, 2021 Thanks for being a great customer and for sharing your feedback with us. JP Joanne P. Hospital Administrator Veterinary Used the software for: 2+ years ### "Good software suffers from poor support" May 28, 2020 4.0 This is a good software that could be great if the company actually listened to its customers and implemented suggested changes. When I recommend it to others I do so with an asterisk that customer service is lacking. Pros Generally easy to use, often offers multiple ways of performing a function which is nice as people have different ways of learning and working. There are some functions that we kind of take for granted but that help us run more efficiently such as the Recents Lists and Quick Search. Cons Software support is the worst! Since we're on the west coast chat support is often closed when we need them. When I call their first response is to want to login and do/fix what I'm asking about, which of course is quicker for them but does nothing to help me learn how to do it myself so I don't have to contact them next time the question arises. Support is very spotty: some techs are great, others do not have adquate knowledge of the product. There are multiple issues within the software that it seems would be relatively easy to fix but the feeling seems to be "it's always been like that" and so they're not fixed. Issues that impede efficiency (for example, having to get completely out of a report screen just to change the dates on the report, instead of offering a back button so all data doesn't have to be input again). In some cases it feels like something was done because it was easy from a coding perspective but in actual usage it is very inelegant. But when these are pointed out it is typically met with a shrug and the aforementioned "that's just the way it is" attitude. Change is excruciatingly slow. The last update ruined our ability to easily ascertain how many new clients we've gotten within any given time frame, which is a critical metric for our continued growth, and the problem has been acknowledged but as far as I know nothing has been done to correct it. Communication in this regard is also lacking. Reason for choosing Covetrus Impromed Preferred some of ImproMed's security measures over others. Review Source WC Whitney C. Technician Veterinary Used the software for: 2+ years ### "Impromed has changed in the last 5 years" June 6, 2020 4.0 The customer service use to be top notch but about 5 years ago it started to go extremely down hill. The hold time of 30+ minutes is ridiculous. Often times I get a new IT person who admits to me they do not know what they are doing but have to go thru 45 minutes of steps in order to transfer me to someone else. We purchased a new server in November 2018 and it took 3 months to get it running including sending it back twice for harddrive issues. We were without all computers and lost business for 48 hours and impromed did nothing to compensate instead insisted we were the only hospital that ever had this issue. We pay over 1400 every quarter for IT support and recently had an issue were they told me some of our laptop equipment was not covered but it has never been started in a contract that these items are not covered. I also had an issue with billing and told they could not help me with a workstation issue I was having because we were past due on the bill. It took 30 minutes on the phone and for me to pull up our online banking to prove we paid the bill and Covectrus cleared the check 10 days prior. I have never been so offended and disappointed in a once good honest helpful company. Because of these issue we are seriously considering changing. IT is a huge issue and for a clinic we rely heavily on computers and also a company to help us when there are issues and not waste our time. Pros Software is overall reliable and easy to use. We have a decent size database and as of recently have not noticed any Issues with speed of processing records. Being 100% paperless it is decent medical keeping but there are some integrations I think could be improved on. Cons Integration of lab into soap/medical records. Lag time of processing credit cards and researching past products/invoice purchases. Lack of ability to integrate our X-ray software (eFilm) into impromed Reason for choosing Covetrus Impromed Have been with impromed since at least 1998 (at previous hospital before building new practice in 06) and honestly can not remember the products we researched at that time. I am looking into other products not related to Covectrus because we are so upset over customer service, billing, and IT help. Review Source SY Sheldon Y. Veterinarian, owner Used the software for: 2+ years ### "Not listening" June 12, 2016 2.0 We are a busy 2 person mixed practice with a lot of inventory dispensing. We have been using Infinity for about 7 years. The support is really not what is used to be. They do not get back to us. And we are paying a high quarterly fee for that support. The label program and the search communications is too complicated for the average person to use. You have to call and get help for that, and they seldom "get" what you want. The program takes way too many steps to complete the simplest tasks. A good program allows a good computer literate person to "enter" or tab through screens. With this program, you always are reaching for the mouse, which doubles the time of date entry. Most of the drop down or view screens are not customizable. They are a small window, with lots of non-necessary columns and the only way to view them all, is to go to the mouse, slide the bottom bar, or narrow the columns like an excel format, until you see what you really want. I have made these suggestions since the program came out, and nothing has been done. There is little that is efficient with this program. Pros Lots of reports. But, again, they need to understand what the owner of a practice needs to evaluate and put that in a report that helps, graph and compare categories, trends, product usage for the past 5 years, without exporting to excel. When I complain about that, they just are proud of the fact that you can export to excel. But my time is valuable. Make it work in infinity. Cons See my experience, and also, Inventory. They need to get with MWI and get a seamless way to load inventory. I know Infinity is owned by Schein, but I am not, and they need to get over it, and help the customer that can only source what they need from MWI and allow downloading of orders into the system. We need predictive inventory. It takes too much time to view product, look at the usage by month (which is a very nice feature). We have over 2,000 products (inventory) and it would take forever to set the repurchase levels. Plus, in our large animal practice, products are seasonal. Let the program predict what I need to order based on past usage, so my staff can quickly select the quantity to reorder, and let the order go to MWI through Infinity. Review Source MS Margaret S. VMD Veterinary Used the software for: 2+ years ### "Impromed" June 10, 2021 4.0 In the beginning, I would have looked no further. I was using the software for at least 5 years and was satisfied. But since about 2 years ago we had a few issues, that originally a technician would help with (namely getting the software to communicate with the Dymo label printer, or the Idexx bloodwork), the personnel will not help. Pros The ease in which it can be picked up and used. The fact that it was user friendly and ORIGINALLY technical support was available and utilizable Cons It does not integrate well with other software (for instance if your Xray or bloodwork technology is from a different company. Also we had EXCELLENT support originally. We were happy to pay a monthly fee to be able to call and speak to technicians who were quite good at their job, and were respectful, courteous and kind to those of us who were learning/limited in computer skills. Now the process is difficult, and they will not help as they did in the past. For example, even the software for the prescription label maker that they deem to use with their software, they will not help to have work with this software. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Review Source JK Julie K. Operations Manager Veterinary Used the software for: 2+ years ### "Employee Friendly " May 28, 2020 5.0 We are close to 85% paperless in our Emergency department and this has made a huge difference in the details. The information is retrievable and very easily accessed saving time and money. Would not consider changing systems. Use is so easy and understandable that you can onboard new hires with ease. Pros Impromed is one of the easiest software to use. We put it in place and began usage back in 1990(?) before paperless was even a thought. The software has been enhanced but has not changed in any major way since we started. It's ease of use has remained constant. Upgrades have been consistent with the needs of the time. We have very few things we want it to do that has not yet been achieved. Constant Quality Improvement continues throughout the 30 plus years we have used this software with excellent customer support. The Medical Records and Invoicing modules are better than most. The Intelligent Inventory has made keeping track of inventory much easier, invaluable. Cons We started so long ago that any computer system would have been cumbersome. The ease with which we can train our ever- evolving staff saves both time and expense. We run across minor things over time that we would like to have included and give this information to Impromed who may or may not include in future updates. We do have difficulty emailing from Impromed at times but overall there is very little that we are displeased with. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Impromed Cost and ease of use. Review Source RG Richard G. President Veterinary Used the software for: 2+ years ### "Impromed Review" June 8, 2021 4.0 When I got Impromed it was CompCare (1980's) and the experience was good. Tech support is my biggest complaint now. Overall the program is okay. Pros A lot of the program is not user friendly and intuitive. My biggest critique is the degradation of support since Covetrus took over. Hold times are improving but often not ideal. Usually the Tier One techs don't know much or at least enough to solve the problem. One has to wait for a call back from an analyst which may be a day or two wait. It's now more difficult to send support a message. It is no longer as simple as sending an email. Now you have to go the website and fill in a form. Putting in an online request for support is a joke. They MIGHT call you back in a day or two. Chat is usually worthless. Another problem since they took over is that they dropped the mobile app which I used daily. Cons Tech. Support. Impossible to program label formats without support doing it for us. Long hold times which are getting better. Reason for choosing Covetrus Impromed I thought it was the best option at the time with the best chance of being around years later Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your feedback with us. We will provide this information to our product team for review. KS Kris S. Practice Manager Veterinary Used the software for: 2+ years ### "Impromed User since 2012" June 2, 2020 5.0 From preinstall preparation to use over the past 8+ years, we have been pretty happy with Impromed. You have some of the nicest tech support people and it's a pleasure to work with them. Since this was a new practice, we had no database conversion to deal with thankfully! Pros Generally very intuitive to use. The financial reports generated are great to use. (now if I could get the team to balance at the end of day, I'd be doing good!) Cons The Inventory Module needs serious revamping: The out of stock bin in the inventory module is a waste of time as it affects the total inventory value and you have to go digging to find the issue. The Inventory Category report needs to be accessible at any time after the close of the month. Currently if you miss printing it you're out of luck. Everything else seems to be date dependent...not Inventory. Also needs a count sheet for when performing a large scale inventory count without killing a ton of trees. Not everyone has a bar code reader ( or needs one) but there's not a count sheet that doesn't include it. Also there needs to be a way to "hide" products no longer in use or in the hospital so that you are only looking at active inventory in ALL THE REPORTS. I can go on, but you get the idea Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Impromed cost, etc Review Source eN emily N. Licensed veterinary technician Veterinary Used the software for: 2+ years ### "Not efficient " September 15, 2022 3.0 I wasn't a fan of the software i have used other companies and they were way easier and more efficient to use than this software Pros I liked that it did itemize everything for the inventory manager. it made it easy for them to see how stock was . Cons It was very slow. Each software update didn't really help with making it quick/ easy to use. Review Source Response from Covetrus Software Services March 6, 2023 Thanks for sharing your feedback with us. We will provide this information to our product team for review. CB Chris B. CEO Veterinary Used the software for: 2+ years ### "Beware" June 11, 2021 3.0 Not so hot Pros Once you get used to the interface, it is usable but there are lots of screens to navigate and billing is not intuitive. Many drop downs and screens to perform simple tasks Cons Customer support, Software implementation team, Sales team, split billing, AR reports, billing options, reports Reason for choosing Covetrus Impromed Impromed Triple crown was sold as the natural step from DVM manager which was being discontinued. Many promises were made regarding mobile apps, improved billing processes and actual price for the install - all promises were broken or fell short. No recourse and support has been brutal Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your feedback with us. We will provide this information to our product team for review. AH Alexandra H. Owner/Manager Veterinary Used the software for: 2+ years ### "Do not recommend" May 12, 2020 2.0 Pros I appreciate all of Impromed's reports, forms and tools. It helped build our practice over the 5 year span that we used it. However Impromed is very difficult and tedious to navigate. It was difficult to invoice. We constantly had to jump from Patient Processing to Medical Records. We had many missed charges. It was difficult to train new employees how to use. There are too many options for how to do a simple task. Impromed is not a modern software. In this profession we have to adapt to constant change and continue to grow. To do this our practice elected to move to a progressive cloud based software. For us we choose Neo from Idexx. It is easy to use and our team loves it. It has also reduced our missed charges and provided a better workflow. Highly recommend a cloud based software over Impromed. Cons \-Large program that offers many options but becomes too tedious to use -Poor customer service. Long hold times. They constantly would send it to a senior tech that would then call us back a week later. Review Source Response from Covetrus Software Services May 27, 2020 Thank you for your review, Alexandra. I have sent your review on to our product management team. We wish you the best with your new software. We do offer a cloud-based program, eVetPractice, if you would like to see a demonstration email us at US-CGSS\_Solutions@Covetrus.com we'd be happy to show you. All the best! SB Shanna B. Manager Veterinary Used the software for: 2+ years ### "We Love Impromed" June 5, 2020 5.0 We have used ImproMed for about 7 years. We switched to the program from KennelSuite, which did not have enough features to manage all of the services we offer (boarding, grooming, training, group play). Overall it's been a great experience and the program meets our needs. Pros We are a pet resort, rather than a vet clinic, so our needs are different. We were able to customize the program to meet our needs and we find it very versitile. Cons I wish ImproMed would update some of the features to be more boarding friendly (better tasks and reporting options for feeding, medication, and play times). Customer service has suffered since they were bought out by Covetrus. I used to call and get someone immediately who was knowledgeable and could help me. Now every time I call I get someone who does what I've already done to try and solve the issue. Then I get bumped up to a higher level of support and have to wait for a call back. That's my biggest issue right now. Reason for choosing Covetrus Impromed In addition to a pet resort, we also have two vet clinics. Using ImproMed allowed us to install it at three places so we use the same program. It also did more than the other programs we looked at. Review Source Similar Products Featured