# Page 6 | Covetrus Impromed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Covetrus Impromed the right Veterinary solution for you? Explore 262 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/95888/ImproMed/reviews --- Covetrus Impromed 4 (262) [View alternatives](https://www.capterra.com/p/95888/ImproMed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Covetrus Impromed ## Showing most helpful reviews Showing 126-150 of 262 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rebecca S. Operations Manager Veterinary Used the software for: 2+ years ### "Great for general practice" December 4, 2018 3.0 Overall it is a great system for general practice. Pros This software is great for utilization for general practice. There are many features and ways to achieve the same outcome from modules, which is extremely helpful as many employees do things differently. Cons Reports are unreliable or extremely difficult to understand. Customer Service is very slow and many times have closed open tickets without any updates. It would great to be able to see tracking of a ticket placed. Review Source Response from Covetrus Software Services December 5, 2018 Thanks for your feedback, Rebecca! We love that you recognize and utilize the versatility of your ImproMed software. If you're ever interested in additional ways to use your software--we can help. I've also shared your concerns surrounding the reporting features and Customer Support with our Team. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com. Elise F. Veterinary technician Veterinary Used the software for: 2+ years ### "Impromed ease" November 12, 2019 5.0 Very easy to learn quickly which is nice for first time users Pros Modules are fairly easy to navigate and understand, easy to use overall, which is nice for first time users. Cons Wish the time clock, signing in and out was easier, and could sign out when done. Also when signed back in, if you hadn't clocked back in, you'd get a reminder Review Source Response from Covetrus Software Services February 28, 2020 Thank you for your review, Elise! We're glad that you found ImproMed easy to use, and train. CE Cheryl E. Office Manager Veterinary Used the software for: 2+ years ### "Impromed Review" June 15, 2021 5.0 Overall experience is good, we have not had any major issues in the 7-1/2 years we have been using Impromed Pros I Like the assortment of modules you can pick and choose what fits your business. Customer service is great, they work hard to help you with whatever issue you have. Cons There are a lot of steps to do some processes, like printing certain treatment forms. If you make a mistake, a lot of times it is difficult to fix that mistake Reason for choosing Covetrus Impromed I was not in the process of choosing the software Review Source kB kaleen B. Manager Veterinary Used the software for: 2+ years ### "14 years and counting" January 5, 2021 5.0 Many forms we can now do on the computer and print out for the client. Pros This software is user friendly, much more advanced than what we had, one click away for many different procedures Cons The appointment scheduler would be better if the designer had an actual job making appointments Alternatives considered [IntraVet](https://www.capterra.com/p/92882/IntraVet/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Impromed The look of the different pages was easy to read and understand, only 1 click to get to more information, less time with support Review Source VR Verified Reviewer Clinic Manager Veterinary Used the software for: 2+ years ### "Integrated Software" December 10, 2020 4.0 Overall it is a good product for keeping medical records and billing clients. Pros The ability to use the software to keep client files organized and digitally safe is great. Lots of options for scheduling and employee tracking as well. Cons Requires a lot of computer knowledge in order to integrate to other software used in the clinic. Not always able to perform all tasks that we would want to. Review Source LS Lisa S. Office Administrator Veterinary Used the software for: 2+ years ### "looking to upgrade" August 10, 2021 4.0 user friendly, but way to big of a program for a small hospital. Pros I like the ease of using this software. I like that we can store our digital xrays right under the approp. client Cons I don't like that there are so many updates!!! Our system has't been able to keep up with all the updates Review Source JK Jessie K. Office Manager Veterinary Used the software for: 2+ years ### "Office Manager" June 15, 2021 3.0 Pretty easy to use, and customer service if helpful once you can get through on the phone. Pros It is easy to use more of the time. We are happy with it. Cons The report setup is not easy nor are most of the communication reports to set up. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Impromed Easy of use and cost. Review Source BC Bill C. Owner/vet. Veterinary Used the software for: 2+ years ### "Review" June 10, 2021 4.0 I have been using it since 1991 so I guess I like it well enough. Pros Financial record keeping and invoicing work very well. I also appreciate the schedule drug log. Cons It is like cable TV, there is so much I do not use, but things I do want I have to pay more for. May this is my problem,but I seem to get the wrong patient selected too often. It should be easier to Rx for a patient. The old DOS program interfaced much easier. Reason for choosing Covetrus Impromed A colleague here in Memphis was very involved with impromed. He actually did training for them and did our training. Review Source CC Candice C. Client Care Director Veterinary Used the software for: 1-2 years ### "Multi functioning practice management software" November 27, 2020 4.0 It isn't difficult to learn but it is an overwhelming program initially. There are so many steps in order to finalize something, which can be a good thing for the most part, but it takes more time to do one task than one would like. It is a very detailed software, lots of layers and again, there are multiple ways to do something so it is hard to mess anything up. After a year or so of using the software I am still learning new things. Pros Impromed allows many different ways to do one thing, I enjoy those options. You can search in multiple ways so there isn't a wrong way to do something really. Cons The prescription tab is very busy, lots of colors and doesn't allow you to remove or hide the deceased patients. There also isn't a way to search for a medication a patient is or has been on so you have to scroll through all the prescriptions which can be cumbersome. The same goes for the medical record. Having a search tool for both the record and rx tab would be glorious. Review Source SL Seth L. EHR Support Specialist Higher Education Used the software for: 2+ years ### "Good software, customer support issues" June 10, 2021 4.0 Even when contacting ImproMed Support for issues on the Pomona campus, we've often run into issues. If we're unlucky enough to get a Tier 1 support person, they often tell us they can't do anything to assist and we will have to wait for a "Senior Tech" to call back. Sometimes the call back is delayed for several hours or days, and we have to call back the support line ourselves to follow up, sometimes just to be told that a Senior Tech still isn't available. We have had positive customer support experiences, but overall, we've found contacting ImproMed Support to be very frustrating. Pros The software is intuitive and easy to use. Cons I know this is a unique case, but we have a remote clinic (main campus is in Pomona, remote clinic is in Van Nuys). Using local ImproMed clients at Van Nuys to "phone home" to the server in Pomona we found caused the software to run incredibly slow. As such, we had to come up with the alternative of hosting ImproMed as a Citrix app. We've unfortunately still run into issues using ImproMed over Citrix. When we've asked ImproMed Support for assistance in the past, they've told us that since using Citrix is an unusual setup, they're not really able to help us. Review Source JP JESSICA P. DVM, owner Veterinary Used the software for: 2+ years ### "Super functional" September 16, 2019 5.0 When I bought this practice, I inherited this software. Before long, we were customizing and using it for everything from billing to medical records, inventory management and so much more. It's been ready to provide at every step of our growth. Pros This software has a depth and breadth of use that makes it a powerful tool in practicing medicine and practicing good business. Additionally, there are usually several approaches to each task, so it's easy to train staff members to use it. Cons It really helps to have the online community and software support available to help learn new functions. Review Source Response from Covetrus Software Services September 19, 2019 Hello Dr. Parkerson! Thank you for providing such a detailed review! Glad to hear you find ImproMed easy to use and easy to train. Having many ways to do one task means you can find what works for you! All the best! KG Kristen G. Hospital Manager Veterinary Used the software for: 1-2 years ### "Impromed Softward" June 22, 2021 4.0 I prefer other programs more but I don't dislike the software Pros I do like the easy of moving appointments, the options for different columns to organize our appointments, and the ability to lock to software when an admin is not using the product Cons It can be a lot of bouncing back and fourth to get done what is needed. Too many steps to reach the end goal Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Moved clinics Review Source CQ Carrie Q. Hospital Manager Veterinary Used the software for: 2+ years ### "Impromed Ease of Use " June 10, 2021 4.0 It's been going fine. Pros There isn't much that I don't like. It's pretty user friendly. Cons There are several features we don't use and it's mainly because we didn't have training on them and we just don't understand it. Also, whenever there is a software update, I have to do that myself and not going to lie, it's a pain in the butt! It would be nice to have a local Impromed tech to come out and do that for us. Review Source Response from Covetrus Software Services August 23, 2021 So happy you're having a great experience with ImproMed. Thanks for leaving a review! AW Angela W. Office Manager Veterinary Used the software for: 2+ years ### "Customer Service" June 17, 2021 5.0 Pros The software program is excellent. I am writing this review because of customer service. Impromed support is absolutely on point. It is the competence, availability, and friendliness of staff that would keep me from ever switching to any other brand. Cons There are always things that could be improved, but I believe that is usually personal preference. I have no complaints. Review Source EW Eileen W. Practice Manager/CVT Veterinary Used the software for: 2+ years ### "ImproMed" November 17, 2020 5.0 Pros How easily it was integrated with our credit card processor, care credit and lab used for bloodwork Cons Very hard to navigate and learn. If you need to change a label or form, it's not user friendly. I always have to call in for help. Also it would be nice to include everyday users for updates. I cannot tell you the last time we had an update that was beneficial to our practice. For instance, being able to check out specific items on an invoice and not others. Or being able to email an estimate. Things that would greatly help to streamline our and many other businesses. I highly recommend a panel for this. Reason for choosing Covetrus Impromed Depending on what other software products provided. Review Source gG grant G. DVM/Owner Veterinary Used the software for: 2+ years ### "good product but customer support has gone downhill over 20 years of using the product" June 10, 2021 4.0 Pros easy to use. Lots of different ways to get to the same spot Cons The customer support continues to go downhill Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Impromed familiarity with software installed at another practice. Review Source JC Julie C. Practice Manager Veterinary Used the software for: 2+ years ### "Impromed Review" November 17, 2020 4.0 Customer service used to be awful and I was ALWAYS on the phone with them, spent more time on hold than actually speaking to someone. It has gotten better, not awesome but better. Pros Easy to train new employees. Still some troubles integrating with softwares Cons Navigating the back side. It is fine once you are trained how to utilize the system but if you come in after implementation as a manager, the hunt and find method is very difficult. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ezvetpro](https://www.capterra.com/p/220642/ezvetpro/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Impromed It seemed more user friendly than others with a few more options. Review Source MB Miriam B. Hospital Manager Veterinary Used the software for: 2+ years ### "Impromed" June 10, 2021 4.0 9/10. I like Impromed support, I like most of the features, just wish the medical records were better. Pros I like the appointment scheduling feature and I like how the medical records screen can be divided into sub-tabs. Cons I do not like that x-ray images do not integrate into the medical records. I also wish the "link" feature would better integrate whatever it is that we're linking. Review Source MM Michelle M. Office Manager Veterinary Used the software for: 2+ years ### "ImproMed Review" May 28, 2020 4.0 Happy with it overall. I do not have experience with other veterinary software so I have nothing to compare it to. Pros \-doesn't take most employees long to learn how to use; user friendly -looks sharp, laid out well -easy to customize Cons \-the help feature doesn't answer 90% of questions/concerns so you must use customer service which has become a long process to obtain assistance -we have had problems with ImproMed not capturing a credit card transaction immediately, taking sometimes 2 weeks for the software to catch up and apply the transaction Reason for choosing Covetrus Impromed The \[SENSITIVE CONTENT HIDDEN\] has previous experience with 2 other software and did research on "Infinity" 10 years ago. Review Source JL Juli L. Hospital Manager Veterinary Used the software for: 2+ years ### "Impromed" December 3, 2020 4.0 Impromed has been very responsive to questions and issues that we have had. Yes, wait times to be helped do vary, and we do often have to be called back to fix an issue, but they do follow-up and make sure that issues are handled. Pros We have been using the Impromed software since 2010. It was much more efficient than our old software, and we could see major differences right away. The Easy Time module and patient processing module increased our efficiency and speed immediately. Cons The initial switch over had some glitches, especially with our accounts receivables. But, that we were able to correct this manually, which did take a few days. Review Source JF Jessica F. Hospital Manager Veterinary Used the software for: 1-2 years ### "User Friendly PMS!" November 18, 2020 5.0 I really could use some training on using reports and inventory functions. Pros After using other PMS for 20 years, stepping into ImproMed was at first daunting. However, I quickly became accustomed to using it. It is user friendly. Cons I wish the report function was a little easier to navigate, especially when creating custom reports. Customer Support could be enhanced - I currently use On Line Chat, which I like not being tied up on the screen but often times my questions are not fully answered and I figure it out on my own. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) I changed Hospitals. I didn't make the switch within one particular hospital. Review Source PN Paige N. Practice Manager Veterinary Used the software for: 2+ years ### "Support is awesome" June 15, 2021 5.0 Client compliance-reminders & over due Pros Schedueling is quick, easy and effiecent Cons REPORTING-still confuses me to this day- Reason for choosing Covetrus Impromed Easy upgrade since we already had the product Review Source DS Dixie S. CVT/Practice Manager Veterinary Used the software for: 2+ years ### "Long time user" December 3, 2020 4.0 The customer service is always good. Sometimes can be a bit of a wait when calling in but we have the option to leave a callback number. One incident I did not get a call back and had to call again but that was a onetime incident. Pros The soft ware integrates with other systems fairly easily. We have ours integrated with a mobile app and a lab station as well as an online store and website. Cons It is not as user friendly as it could be lots. There seems to several ways to do the same thing and it would be more user friendly if the path was more simplified and direct especially the invoicing. Reason for choosing Covetrus Impromed The cost of Impromed was cheaper and the company was more local. Review Source AR Allie R. CCS/VA Veterinary Used the software for: 2+ years ### "Pretty Good" June 22, 2021 4.0 I do like the software but it is the only vet software I have used. I have figured out little tricks that I like to show other staff about how to get things done faster. Pros I like having all the different reports that I can track down certain products with. Cons Too many steps to get to one task. No easy way to ring people through. Speed is an issue we have been having as well. Review Source CL Casey L. Practice Manager Veterinary Used the software for: 2+ years ### "Review" June 10, 2021 4.0 Pros Impromed is capable of a lot of items. However, getting them into use and understanding them is difficult. Cons As stated above, there are many options, however they are difficult to know what's available and how to implement it. Review Source Similar Products Featured ## Related categories [Veterinary](https://www.capterra.com/veterinary-software/)