Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Best chiropractic software & EMR system for chiropractors. Computerized system where chiropractic SOAP notes are viewed by any computer.
Provider
Platinum System
Located In
United States
Foundation
1986
Open API
Unverified
Deployment
On-Premise Linux, On-Premise Windows
Training
Webinars, In Person, Documentation, Live Online
Support
Chat
Chiropractors looking to grow their practice
Content Source: Platinum system
Based on other buyer's searches, these are the products that could be a good fit for you.
Reviewers highlight the efficiency and ease of use provided by the Platinum system, which enhances their overall experience. They commend the customer service for being responsive and helpful, especially in critical situations like data recovery. Users also appreciate the system's capability in handling electronic health records, making daily tasks easier and more thorough.
Users find Platinum's billing management efficient, particularly for daily billing and insurance processes. They appreciate the support provided for insurance billing and the helpfulness of the billing service staff. However, some users report issues with billing specialists and communication, noting difficulties with getting paid on claims and needing more support in the billing department.
Pros
The customer service personnel are always willing to help in any situation. The ability to get the help needed to solve even the smallest of problem is great.
The care plan set up, tracking/reporting, tracking patient progress, SOAP notes, billing, etc are all amazing. The customer service is stellar and we have been using the system for over 10 years.
Customer support has been hands down one of the best. They are easy to get in touch with and super helpful.
We love features like the calling module, Platinum billing, the scanning/swiping to check people in and the awesome customization for macros.
Cons
It's a very outdated for such a stellar working soft ware and can sometimes feel overwhelming for the lack of things we've come so accustomed to like fonts, tabs, color blocking, etc.
The loss was very substantial. We since have hired a new billing company that is continuing to find mistakes on entering the insurance and wrong addresses.
We had a lot of trouble in the billing department.
We had a lot of trouble with platinum not taking any ownership of mistakes. Now it seems to be better.
"It makes it so easy to manage records, track care, take notes and keep the flow in the office."
Pros: I like the ease of use and navigation. It has also been really easy to have someone on the phone figuring out what is going on when things aren't going the way I feel they should and when it is user error the support does not make me feel stupid. It is also really easy to figure out how to do certain tasks with the software.
Cons: I do not use the software to its fullest capacity, but there are some things that my wife has told me that she wish were easier when it came to scheduling out appointments for people and moving appointments around. She used to use a different software and liked the way that certain things were set up.
Vendor Response
"Amazing customer service"
Overall: For the first contact, our customer service with Platinum has been amazing. They are prompt and through.
Pros: Customer service can not be beat! Easy to use software. We love Trish, who takes care of all our insurance billing.
Cons: No inventory capabilities. We carry supplements, so this would be a nice feature.
Vendor Response
"Platinum System Review"
Overall: I am personally not happy with platinum in helping reach clients satisfaction. Their customer service is not good, they constantly blame problems on anything and everyone else but themselves, PRIOR to actually looking at the problem. Not sure if that is part of the training or not. They installed incorrectly 3 separate times for my office. No compensation was offered for my loss of time or frustration during this time. I have seen nothing really showing me they actually care about their clients. If there was a better product out there right now for high volume office, I would not hesitate to switch
Pros: It's ability to manage high volume and using the space bar and tab key to lock and unlock the system
Cons: Their are a lot of clear easy updates that need to be made to make the system easier to use and much more functional. The fact that we can't copy and paste stop managers is something that is a night mare. We can't control click on multiple associated documents to send or export. We can't connect a wireless scanner to any computer with platinum on it. When you record someones audio file you have to exit out of a small box 7 times. Lots of small easy fixes that save us a ton of time.
Vendor Response
"Great Chiropractic Software"
Overall: We are a high volume growing office and it allows us to perform that with ease.
Pros: I love all of the shortcut keys. Once you learn it, you can get to all sorts of pages and features by typing a few keys.
Cons: There is a definite learning curve. I also don't like that there are certain things that you can't delete after they've been entered.
Vendor Response
"My Exeprience with Platinum"
Pros: Very easy to use. The customer service center responds quickly and walks you through step by step, making it very easy to operate. Billing is very easy.
Cons: It is a bit more on the expensive end of pricing.
Vendor Response
