--- title: "Platinum system Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Platinum system Software - reviews, pricing plans, popular comparisons to other Chiropractic products and more." source_url: "https://www.capterra.com/p/95936/Platinum-system/" page_type: "product" language: "en" --- # Platinum system Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Platinum system ## What is Platinum system? Best chiropractic software & EMR system for chiropractors. Computerized system where chiropractic SOAP notes are viewed by any computer. ## What is Platinum system used for? [Chiropractic](https://www.capterra.com/chiropractic-software/) Top alternative Featured Overall rating Based on 177 user reviews Reviews sentiment Positive 91% Neutral 7% Negative 2% Starting price $65 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Platinum system?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.platinumsystembilling.com/&name=Platinum system) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Platinum system 4.5 (177) VS. [4.1 (1,133)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting Price $65 Flat Rate, Per Month Starting Price $329 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (177) Ease Of Use 4.0 (1,132) Value For Money 4.2 (172) Value For Money 3.7 (882) Customer Service 4.5 (174) Customer Service 3.9 (1,089) ## Platinum system alternatives [4.7 (590)](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (185)](https://www.capterra.com/p/141960/ChiroSpring/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (128)](https://www.capterra.com/p/162807/zHealthEHR/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.8 (531)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/95936/Platinum-system/alternatives/) ## FAQs about Platinum system Overview ### What problems does Platinum system solve? Platinum system solves slow note-taking, paper-chart retrieval, disconnected scheduling and billing, and weak patient follow-up in busy chiropractic practices. It helps chiropractors, front-desk staff, and office managers handle high patient volume, automate check-in and room flow, track care plans and payments, and reduce staffing strain through faster documentation and organized patient management. Answer based on 121 reviews Overview ### Which roles and teams benefit most from Platinum system? Platinum system is most used by chiropractors, clinic owners, and office managers in chiropractic practices. Providers rely on it for charting, patient documentation, and treatment workflows, while owners and directors use it to oversee billing, reporting, and daily operations. Front-desk and support staff benefit from scheduling, patient communication, and administrative coordination. Answer based on 177 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and specific industries is Platinum system built for? Platinum system is designed for chiropractors looking to grow their practice, making it best suited for small to mid-sized chiropractic clinics and other chiropractic care providers. It targets a specialized healthcare niche rather than general business users or broad medical organizations. Features and Usability ### What are the key features of Platinum system? Platinum system includes core chiropractic practice features such as patient management, scheduling, SOAP notes, and billing with claims management. Reviewers also frequently mention differentiators like the calling module for patient flow, check-in with scan cards or PINs, customizable macros, reporting and queries, and text reminders. Answer based on 79 reviews Pricing ### How much does it cost and what fees or limitations are included? Platinum system starts at $65/month for the Starter plan, with Essentials at 185 and Complete at 235, plus a 1000 installation fee. A free trial is available. Reviewers say it can save money, but some call the startup cost high and note extra paid services like Fortis or outside texting tools. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does Platinum system integrate with? Platinum system integrates with Zingit for text communication and appointment reminders, and with Review Wave for online appointment booking. These integrations mentioned by reviewers center on patient communication and scheduling, giving dental practices connected tools for outreach and booking without switching between separate platforms. Answer based on 25 reviews Getting Started and Support ### How easy is it to onboard and train a team on Platinum system? Platinum system is fairly easy to onboard for day-to-day users, with in-person training, live online sessions, webinars, and documentation, plus reviewer-cited training videos. Staff handling notes and routine tasks tend to learn quickly, while new hires, nontechnical users, and admins working with reports or advanced features often need more time and follow-up training. Answer based on 17 reviews Getting Started and Support ### What customer support options does Platinum system offer, and how do users rate the experience? Platinum system offers chat support. Users often describe support as quick, helpful, and willing to walk through issues step by step, with follow-up when needed. Some reviewers report inconsistent expertise, communication difficulties, limited hours, and occasional frustration when problems take longer to resolve or responsibility feels unclear. Answer based on 79 reviews Ease of use ### How easy is Platinum system to learn and use? Platinum system works well for daily scheduling, billing, and notes once staff learn the workflow. Many private practices find it straightforward after training and like the helpful support team, but new users often face a learning curve, extra steps for simple tasks, and menus that feel less intuitive. Answer based on 52 reviews ## Features AI summary Based on 1,344 Chiropractic reviews Capterra data shows that buyers of Chiropractic software rank the following features as their top priorities: - **SOAP notes** (**71%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**74%**) - **Patient Records Management** (**60%**) Platinum system supports all three of the features reviewers value most: **SOAP notes**, **HIPAA Compliant**, and **Patient Records Management**. Together, these capabilities help chiropractic practices document visits clearly, protect sensitive patient information, and keep records organized, allowing teams to manage care more efficiently and maintain compliance in daily operations. SOAP notes 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) HIPAA Compliant 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 3.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Healthcare Compliance 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Compliant with healthcare rules and regulations around the world Billing & Invoicing 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Platinum system 27 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - For Chiropractors: Serves chiropractic practices - Forms Management: Store, manage and track all forms in a centralized location - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Task Scheduling: Track and manage the scheduling of tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (176) 4.3 Based on 176 reviews ## Pricing Value for money 4.2 (172) Free Trial [View pricing plan details](https://www.capterra.com/p/95936/Platinum-system/pricing/) Starter $65.00 Flat Rate,Per Month It includes: - 3 Providers - Front Desk Edition - Support - Unlimited Computers - Unlimited Software Updates - Unlimited Support Staff Essentials $185.00 Flat Rate,Per Month It includes: - 5 Providers - Digital Tools- Go - Front Desk Edition - Full PM and EHR Edition - Support - Unlimited Computers - Unlimited Software Updates - Unlimited Support Staff Complete $235.00 Flat Rate,Per Month It includes: - 5 Providers - Digital Tools- Go - Front Desk Edition - Full PM and EHR Edition - Gateway - PCI Bridge - Reach - Support - Unlimited Computers - Unlimited Software Updates - Unlimited Support Staff Value for money 4.2 (172) 4.2 Based on 172 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (174) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (174) 4.5 Based on 174 reviews ## User reviews Overall rating 4.5 Based on 177 reviews Filter by rating 5(114) 4(47) 3(13) 2(3) 1(0) Mentioned topic Sorted by most recent MS Molly S. Chiropractic Assistant Health, Wellness and Fitness ### "Looking Beyond Platinum" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 August 4, 2025 Overall, there are a few other Chiropractic Systems that seem much more efficient. Platinum has been saying for years that they are going to update their system and it hasn't happened. Pros Once you get the hang of the 'hot keys' it becomes easier to navigate. It is overall efficient with how a patient "flows" and is scheduled through the system. I like that it integrates with SKED and FORTIS systems. It works well with our billing system that we are integrated with, Office Ally. Cons It is very outdated. It's not super efficient in the sense of being able to find certain functions (you have to know what the "hot keys" are). It is very difficult to find/pull any reports. Some reports pull up different numbers. Also, it's almost impossible to figure out how to change any settings without contacting a support person and having them enter a code to get you where you need to go. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB John B. Big Wig Alternative Medicine ### "Good for What it Does, File Imports are Painful" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 13, 2024 The good: platinum support team is great, nice automation. The bad: the file import is horrible and time consuming Pros Support is outstanding, always helpful, extremely knowledgeable, can often remotely access your computer with your permission to take care of the issue. Integrates with ReviewWave scheduling. There is a lot of neat features like developing "cases" for patients so you can keep track of # of visits, dollar amounts allotted to each visit, make x-ray images static on their chart for quick access. And you can make reminders that will pop-up an alert when certain things have been met, eg. re-exam at 12th visit, etc. Cons SOAP notes can look canned if not personalized with templates. The file import process into the chart notes is PAINFUL and extremely time consuming. You can only import ONE file at a time, and you have to specify the file type before uploading. I have over 2,500 files to import and I'm estimating 60-70 hours of man time to import the files. If we could import more than one file at a time, this would be less than a 2 hour process. We have a TWAIN supported scanner, but Platinum cannot seem to get it to import directly into Platinum, so we have to manually upload the files, one by one. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Platinum system Bad reviews from ChiroTouch users were a big factor Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Brianna W. Office Manager Medical Practice ### "Amazing Customer Service!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 Very great overall. Simple, effective and self explanatory. Amazing customer service when I need anything! \[sensitive content hidden\] in customer service helped me for multiple hours one day over the phone to help get me my data back when I thought it was lost. He got me back over 5 years of data and I could not be more grateful for his help. He stayed 20-30min past his shift to make sure he completed the job. I couldn't be more appreciative for him and his hard work. Truly an amazing team overall (especially \[sensitive content hidden\]!) I am always happy with the customer service and their help. Thank you Platinum!! Pros It is very easy to use and makes every day tasks simple! Patients love how easy it is to move appointments around and how flexible it is. Cons Sometimes will freeze if I am working too fast. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Tygue A. Doctor/Owner Health, Wellness and Fitness ### "Fully supported out practice for 5+ years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 10, 2023 We really enjoyed using platinum. Though we’ve decided to go a different direction with our new practice, they were considered closely. Pros Though not perfect, everything was easy to use in one place. We didn’t need multiple monitors or windows. Cons Billing was an expensive % cut and we felt that the follow up could be much better.Tech support was based out of Barbados and could be tricky with communication at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2023 Thank you for review. Be on the lookout for our new software PLATINUM2.0, we think you are going to be very impressed. LT Liliane T. Auxiliar Consumer Services ### "Eficiente " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2023 Praticidade Pros Design ,muito explicativo é fácil de operar Cons Na pesquisa ,precisaria ser mais rápido Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2023 Thank you for your review! JD Jessica D. Chiropractic Assistant Medical Practice ### "Platinum System keeps our office organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2022 I’ve been using Platinum System for nearly 15 years and I have no desire to ever switch. It is so easy to learn and use with many features. Any time we’ve had an issue or need to learn how to do something, Platinum’s customer support is able to help and they are all so kind. Pros I love how easy it is to use Platinum and how it keeps our office organized. I can have all of our patients’ information at my fingertips so that I am able to help our patients more efficiently. Cons I feel that Platinum should offer more ways to go digital in office. Fillable forms would be a great addition. Switched from [Ideagen Healthcare Guardian](https://www.capterra.com/p/133808/Ideagen-InPhase/) It did not have the features at the time that we were looking for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2023 Thank you for your review! TG Trish G. Director of Marketing Health, Wellness and Fitness ### "Not Recommended" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 11, 2022 Do not recommend. It was very difficult to use. Pros It did have the capability to integrate with Review Wave which allowed us to book online appointments. Cons It is not in the Cloud - which is absolutely ridiculous and made our job VERY difficult. It was quirky and had a lot of technical issues constantly. Their customer service was horrible. DO NOT RECOMMEND. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2023 Trish, we are sorry you feel this way. Platinum does have the capability to integrate with Review Wave and we are launching our cloud version in August of 23. MR Miranda R. From simple spreadsheets, to detailed documentation, to the ability to organize teams by schedule or Health, Wellness and Fitness ### "A leap well taken" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2020 Our business is new to Platinum but we could not recommend it highly enough to chiropractic offices! Credit cards, insurances, code-scan check ins, and so much more. Platinum has your back in so many ways! Pros Simplified and streamlined in the best possible ways. Keeping all our patient information in one place, easy to access, and with significantly less steps and overall fuss as other softwares used in chiropractic offices. Cons The roughest thing about this software for people who are changing over from another is the look and style of the screens. It's a very outdated for such a stellar working soft ware and can sometimes feel overwhelming for the lack of things we've come so accustomed to like fonts, tabs, color blocking, etc. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) ChiroTouch customer service was extremely difficult to reach and often unhelpful. ChiroTouch expense was not worth the product receives as many feature fell short of office and patient needs. Reasons for choosing Platinum system Platinum truly is unmatched both product quality and customer service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2020 Miranda, thank you for your review. You will see a new look coming from Platinum soon. BS Brooka S. Office Manager Health, Wellness and Fitness ### "Customer Support is Unmatchable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2020 The customer support team at Platinum is a difference maker - if we have any problems, errors, or just a question they are quick to answer phones and provide IMMEDIATE feedback and solutions. As stated before, Platinum has kept us SO organized. We are able to make a to-do list, manage patients through stop managers to keep them on track with their doctor's recommendations, easily have patients check in and get called to a room without having to interrupt the team, and it integrates easily with our merchant processor and texting service. The best part - there are still so many features we can learn and utilize! Pros This software has made scheduling, managing patient accounts, and keeping everything digitally a breeze. We are a "techy" office and Platinum Systems plays the biggest role in keeping our files digital and no paper trail needed! The customer support is EXTREMELY efficient and helpful when we need them. Cons I truly have nothing bad to say about this software other than the fact that our office relies on it completely for a successful shift - so if anything happens to it we are in a tough spot. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 24, 2020 Brooka, thank you for your review. NB Nisha B. Assistant Medical Practice ### "Great system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2020 Platinum is easier than our last system. The notes are so much cleaner and not bunched up. Love how we can create our own buttons Pros Platinum is easy to navigate through. Its easy to keep track of patient visits and account. I love how the let you know patient visits for the end of day Cons I don't like how we have to enter EOBs . It could be much simpler. Days sheets is too busy could be less complex. Just the basics Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 5, 2020 Nisha, Thank you for your review. [View all Reviews](https://www.capterra.com/p/95936/Platinum-system/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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