Who Uses This Software?

Chiropractors looking to grow their practice


Average Ratings

111 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $7,900.00/one-time
  • Pricing Details
    Platinum can be purchased or free with our Insurance Service
  • Free Version
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Platinum System
  • www.platinumsystembilling.com/
  • Founded 1986
  • Barbados

About Platinum system

Best chiropractic software & EMR system for chiropractors. Computerized system where chiropractic SOAP notes are viewed by any computer.


Platinum system Features

  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EHR Certified
  • Outcome Assessments
  • Patient Account Management
  • Patient Records
  • SOAP Notes

Platinum system Reviews Recently Reviewed!


Awesome and excited to use Platinum System for the next 13 years!

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Platinum System is easy to use. We have been using the system for 13 years. At no point in time have we ever thought about using something other than Platinum System. I am still learning about all of the things that are available throughout the software.

If I ever do have a question in regards to something, I call customer service. The customer service team is more than willing to do everything in their power to fix or help me understand what is going on. They will stay on the line or call me back, but they will make sure that what I called about was taken care of.

Overall, this is a fantastic product.

Cons: The thing that I like the least is the inability of patients to use anything other than a chiropractic health card it to sign in with. If a patient forgets their card, it creates a logjam at the front desk for someone to assign a temporary card to them, etc.

Overall: Ease of use. Superb customer service. Questions/problems handled in a timely and efficient manner.

Vendor Response

by Platinum System on January 23, 2018

Thank you for your honest review. Be on the look out for a new Platinum Interface coming soon!!!

Over all pretty good experience.

Dec 17, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
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Pros: I like everything about it. Really each to teach new people the system and it's easy to manuver through.

Cons: 1.I don't like that fact that we can't add more than 9 users. Providers come and go and we need more thatn 9 spots. 2. The fact that we have to make a primary insurance as paper billed because the secondary insurance has to be billed paper. We should be able to do both electronically and paper with in a patients insurance file. We were told that there were clients that got confused and didn't understand how to make it paper so all of us are punished. This is increasing my expense on paper, envelopes, and stamps because I can't bill electronice on the primary ins. and then swith the secondary to paper. This is ridiculous. This software is so advanced that I can't believe we can't easily switch back and forth from electronic to paper.

Vendor Response

by Platinum System on January 23, 2018

Thank you for your honest review. You can indeed have more than 9 providers in the system we can reach out to you to explain how this is done. Be on the look out for a new Platinum Interface and Features coming soon!!!

We have been extremely happy with our software, which we've had since 2011

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is quick, easy to use, and accommodates our growth in patient volume. Previous software we tried could not reasonably allow us to treat 100+ patients daily without either freezing or taking way too long to process each record. The tutorials are very helpful, and we have quick response from the support team if we have any problems. We've been able to expand the system as our office has grown, and have not been plagued by nickle and dime charges for that growth, like we have for other products.

Cons: There are very few complaints. Some of the editing capabilities in claims are complicated, but they aren't a feature we have to use very often, so it's really not even a problem.

Overall: This program enables me to bill daily for all services rendered. We see over 120 patients each day, so it's crucial that we have a reliable, efficient program to enable us to get paid in a timely manner.

Vendor Response

by Platinum System on December 15, 2017

Julie, Thank you for your review and kind words it is a pleasure to be able to server your practice.

Overall it's been positive. A fair amount of problems have been frustrating.

Dec 21, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It can do a lot of things, I like the functionality of it. It does well for high-volume offices. I like that it's not cloud-based.

Cons: The approved vendors has been a terrible idea. It has been positioned as a security thing, but it's been made clear to me as a customer that having "approved vendors" is basically extorting money from the approved vendors. You give people 2 options for CC processing or CRM software. That's not okay. Customers should be able to choose their own vendors for those needs. Not to mention, Platinum is sold as a software that supports text messaging, but it really doesn't. Customers have to pay money for an approved vendor to do it. It seems like a false advertisement of the software's capabilities.

Vendor Response

by Platinum System on January 22, 2018

Thank you for your great review. We do offer Text messaging and also Email capabilities within the system having the approved Vendors offer a variety of options to choose from. Be on the look out for a new Platinum Interface and features coming soon!!!

Platinum customer service is ABSOLUTELY WONDERFUL, every single representative is awesome.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use, Tutorial available instantly, and Customer service reps always ACCURATE & friendly. Platinum has truly made all of my daily tasks easy and thorough. Anytime I have a question or problem I call the service line and one of the reps solves my problem or answers my question within seconds. The best part is how genuinely KIND and helpful they are.

Overall: This makes my job easier, as I work for a private practice with only 2 employees. Without Platinum we would need at least 3 more employees for all we do.

The actual system is very easy to use, after training or time getting used to it. If I do ever have a problem customer service/ IT solves it every single time, they've even gone beyond their job and helped me with basic comp

Vendor Response

by Platinum System on January 22, 2018

Thanks Dr Rosas for your honest review, glad to see you are happy with our program and the service we offer here. Just a heads up to be on the look out for our new features coming soon!!! Any queries feel free to reach out to the support team :)

Great software, couldn't run the practice without this

Dec 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
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Pros: The types of task you can execute with this software. There is a large variation of tasks you can perform within queries, reports, insurance features, patient records, and the transaction ledger that make it easy to have all information in one place.

Cons: The customer service and response had been difficult to utilize for a period of time, perhaps due to huge influx of customers. It has gotten a little better. It would be helpful to be able to reach them at 7am EST, because we open at 8, and there have been times we have had to scramble to reach their office to resolve issues before we open our doors.

Overall: The number of applications this software can be used for.

Vendor Response

by Platinum System on January 22, 2018

Thanks for your honest review Dr Harden, glad to see you are loving the features in the system please be on the look out for all of the new features coming soon!!! Yes due to the influx of new client's we had to revamp our support strategy for faster response times.

I've used this for over 5 years. So many parts of this system make life easy.

Dec 21, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Most of the time, it's a 1-click to get something done. It's easy to teach to new employees. The daily indexing & back-up is a life-send.

Cons: Right now since they switch to only being able to use 2 credit card companies, the company we chose stinks. The machine consistently stops communicating with Platinum. We've called numerous times and it fixes it until it stops communicating again. We absolutely never had this problem with the previous merchant service.

When I've called Platinum, I get a "pass the buck" type answer where they want us to call the merchant services first. Platinum was the one who insisted we had to change the way the processing was handled.

We're pretty annoyed about the whole situation.

Overall: Ease of billing

Vendor Response

by Platinum System on January 22, 2018

Thank you for your honest review. We are currently working on new integrations. Be on the look out for a new Platinum Interface coming soon!!!

We have used the Platinum system for years. I like certain features. But the system was not updated

Dec 14, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: This has the fastest notes for any system I have seen.

This review would not let me put less than 100 characters. So this fill it up. (no other pros)

Cons: There are way too many steps to obtain reports for anything. There is a lot it can do but much of it is not needed or is too cumbersome to actually use. Reports are not accurate. Same report multiple times has different values. If they would update the program it could be great.

Overall: Quit note taking. Alot of functions (the functions are old and out of date now. They have not updated in years.)

Vendor Response

by Platinum System on December 15, 2017

Dr. Tripp, thanks for your review. We need to make sure you are receiving our emails on updates as over the past year we have encrypted the database for security, created an auto email for stats, created online forms for NP paperwork that can import into Platinum, a new Facebook support group and are working on many more features. We will have a support specialist call you for details.

I enjoy using Platinum systems. It is very user friendly.

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The fact that it is user friendly. There is nothing that is really that complicated. There is a "Help Menu" you can use and if that will not do it, you can then call tech support, who is always friendly and helpful to receive the answers you are searching for.

Cons: The fact that I cannot set up appointment reminders to go out at a certain time. I would like to set up reminders for Mondays appointments to so out Sunday afternoon about 5pm, instead I have to come to the Clinic on Sundays and do it myself. That is a little irritating. I live in a small enough town, but I will have to do this on New Year's Day. That gets aggravating.

Vendor Response

by Platinum System on January 23, 2018

Thank you for your great review. There are different ways you can access your computer from the comfort of your home to send the reminders Be on the look out for a new Platinum Interface and Features coming soon!!!

Helps my office run smoothly!

Dec 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I most appreciate about this software is the flow of systems and patients throughout the office from the moment the person checks in to the front desk, to the time their care is rendered and a note is easily and instantly created. Furthermore, the support is fantastic. Whenever we need something, they are a phone call away. Furthermore, they will call back some days later to check in.

Cons: Visually, the software could use some updating. To be truthful, this was one feature that was steering me maybe to something different as it is not a "sleek". However, it's functionality greatly makes up for it.

Vendor Response

by Platinum System on January 23, 2018

Dr. Murzycki, thank you for your review. We are please to hear Platinum helps your office run smoothly. We are working on a new interface however we don't want to lose function as at the end of the day that's what gets the job done.

The software does most things I want it to do but is very hard to learn!

Dec 14, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how efficient it is to use. being able to naviagte for the most part with no mouse makes it quick!

Cons: I think the software is very difficult for a new team member to learn and is not the most user friendly. A few things that I think would make this better is possible some webinars that I could sign up for. A few features would make things much easier. for example: A saved list of stop mangers that can be populated (such as a list of stop mangers entered for every new patient). another feature that could be improved upon is the query and reports. I find it a very hard menu to navigate even after watching the training video more than once. Maybe a list of common reports offices use that can be added as quick selections.

Vendor Response

by Platinum System on January 22, 2018

Thanks for your honest feedback Dr Ryder, regarding the ease of use be on the look out for our new features and interface coming soon. If more indepth training is required please feel free to reach out to our supper center to be assisted with this :)

Forward Thinking with the constant world of updating technology

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The main reasons we bought our software and continue to use it everyday is because how easy it is to use. Weather it is billings, scheduling a patient, tracking them, documentation or using the virtual spine, it is dependable. Customer Service was also very important because lets face it, it is technology and any technology breaks down or has an issue, the difference is who you can depend on, trust and work with to fix the issue to get back to business. We love Platinum systems for that.

Cons: I hope that they expand and look to creating a software system for an integrated medical office with Chiropractic, Medical and Rehabilitation services being rendered.

Vendor Response

by Platinum System on January 23, 2018

Thank you for your great review. Be on the look out for a new Platinum Interface and Features coming soon!!!

Platinum has mostly worked very well for us. I think there are certainly areas that could be imprvd

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it mostly keeps everything about our office in one place. Credit card. Appointments. Finances. It's very organized in that way.

Cons: I think reports and queries could be much easier to access. I think it would be better if it was easier to go back in time to get certain things (ex. warning list). I wish the screen had another option for seeing more appts other than to hit f4 over and over again. Little things like that are annoying.

Overall: It basically is how we run our chiropractic office.

Vendor Response

by Platinum System on December 15, 2017

Dr. Phil, thank you for your review. Happy you are finding Platinum very organized. For the schedule you should be able to see 9 patients every 15 min, if not we can change that setting. For the warning list you can actually run L, I, 3 to go back in time for missed appointment reasons. Support can show you how this works

My experience with Platinun is ok. It's streamlines the patient process but can be difficult to use.

Dec 14, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: platinum has streamlined our patient visit and the insurance billing is pretty good. You can run just about any report you can think of and track long term stats and trends in the practice.

Cons: It's not very user friendly and you always have to wait for a representative to call you back. Also in the beginning the representatives had very strong accents and it was hard to understand them.

Vendor Response

by Platinum System on December 15, 2017

Dr. Bonner, thank you for your review. Be sure to check our training videos on our website which will assist with new staff. Our support team tries to answer all calls live and we try to call all clients that leave a message back within 30 min. We now also have a secret Facebook page that is monitored for support questions and you can contact us through our website. If that is still not enough you have my personal cell phone.

Excellent!

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This is the chiropractic software that I plan on using in my new practice here in a few months. I like how I can bill out to insurance directly through the software and that it bills out at the end of each week vs. the end of the business day. Its helpful to have the extra bit of time to check patients files to insure accuracy. I also like how user friendly it is and easy to learn. I had to create a manual of all the buttons but after I did that it was easy to remember and train staff.

Cons: I think creating care plans on this software can be much easier. Entering the dates in can be hard if patients know they will be out of town, etc. I know there has to be an easier way to go about this and someday I think they will need to address this issue. Other than that I love the team from platinum and how prompt they are at answering their clients questions.

For simple every day use the system is awesome.

Jan 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I very much like the new facebook page. I would highly recommend adding videos once or twice a week showing how to videos for many of the other features. It's so difficult to call when we're busy but videos on how to build reports, how every section of the insurance portal should or could be used... etc... Just ask your facebook followers what they would like to see a video tutorial on.

Cons: Changing appointment dates for an entire schedule should be easier.

Sometimes we have problems with the calling system.

Overall: I love the customer service and I find the system to be very user friendly. Easy to train on.

Vendor Response

by Platinum System on January 22, 2018

Thank you for your great review we currently have training videos on our website . Be on the look out for a new Platinum Interface coming soon!!!

Most Amazing Healthcare Software!!

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It can so so many things! I was an office manager and biller for several doctors who used this software.

Overall: Platinum Systems does everything - from scheduling, tracking charges and billing, payments, invoices, and any kind of report you would need for both finances and patient information. You can send mass e-mails to all your patients, or with a couple of simple clicks, you can text everyone on your schedule a reminder of their next appointment. Platinum can be set up to remind the desk to take co-pays, and you can even program it to remember the individual co-pays for each person. The customer service cannot be beat - always friendly and happy to answer any question you may have.

Recommendations to other buyers: Ask Platinum Systems for users who can recommend the product, and follow up with them - maybe you can get to see it in use, and that way you can see how great it really is.

Vendor Response

by Platinum System on December 15, 2017

Tracy, thank you for your review

Very happy with the software and the customer support! There are some features that could be updated

Dec 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We like that the software meets all of our in office needs and allows us to be organized and connected. The customer support and training is top notch. The included reference material is a great guide.

Cons: There are some features that would be nice to streamline or make available without using an outside company. Text message and email reminders seem difficult to set up. Having a calendar available in real time would be excellent. We've used the software for 6 years now and I haven't noticed many feature updates and that would be welcomed.

Overall: As an EHR software, it makes us compatible with billing and scheduling needs as well as keeping encrypted records.

Vendor Response

by Platinum System on January 22, 2018

Thank you for your great review. Be on the look out for a new Platinum Interface coming soon!!!

Platinum is a powerful tool that we rely on, day in and day out.

Jan 15, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Platinum allows us to leverage technology in our office unlike many other EHR systems. The calling module, along with it's partnerships with SKED and Fortis, allows us to run our office seamlessly from scheduling to daily operations to running payments. Paired with the incredible support, this product is perfect for any size practice.

Cons: Although Platinum is a powerful program, it lacks in intuitive design for the new user. Training your team member in Platinum can be slow to start.

Vendor Response

by Platinum System on January 22, 2018

Thank you for your great review we currently have training videos on our website which can be used during the course of the training for the new employee. Be on the look out for a new Platinum Interface coming soon!!!

Capterra loader

Platinum is the most superior patient management software system on the market.

Dec 20, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: 90% of the most valuable information is easy to find right on the home screen.

I like how this system is customizable and can handle tremendous practice growth.

The ability to upload images is awesome.

Much more professional appearance than ChiroTouch.

Cons: Platinum has more features than I know how to use. Not Platinum's fault. It just takes time to master all the features.

I do wish I was able to access the schedule and patient contact info screen remotely.

Overall: Excellent record keeping.

Vendor Response

by Platinum System on January 22, 2018

Thank you for your great review. You can view our website and watch the Training Videos to get more familiar with the different features. Be on the look out for a new Platinum Interface coming soon!!!

It is great software, but it could use an updated look! Otherwise it fits our needs.

Dec 14, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has a lot of great functions and features that make certain processes so much easier. We can run reports to keep stats on everything quickly and it makes the billing side of things very quick and easy.

Cons: As I said before I wish it had a more updated look and there some more flexibility with certain functions. I would love to be able to modify column sizes for certain reports and also be able to exclude certain appointment codes from reminder texts, etc.

Overall: helps streamline taking notes, checking people in, billing and checking in with people in other areas of the office.

Vendor Response

by Platinum System on January 22, 2018

Thanks Dr Minnich for your honest feedback, we have a new interface coming soon hope this new update look is more to your liking.

I have overall had a good experience with Platinum

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use SOAP notes and customer service is always helpful. Makes scheduling a breeze for my staff.

Cons: It seems that Platinum is a little expensive. It is a great program and user friendly. One problem we had is updates don't always work correctly then we have a hard time for a day or 2 getting the kinks worked out.

Overall: Patients are scheduled with ease and accurate records are kept in EHR.

Vendor Response

by Platinum System on December 15, 2017

Dr. Fletcher, thank you for your review. Glad to hear everything is running smooth. For our updates we try to test as much as possible before release but it is hard to predict the thousands of computer configurations for antivirus, domains, configurations, etc. this is why we do not do auto updates and have support staff available to handle any challenges.

Excellent to see most info on one screen and to track stats

Dec 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: One screen shows you so much. Customizable stats and reports. Extensive and easy to use scheduling.

Cons: Making changes in ledger is tedious as it must be done line item by line item. Only software I've seen that still requires HCFA's for paper claims. To easy for any staff member to make critical changes (no save button)... once something is changed its changed.

Overall: Stats

Vendor Response

by Platinum System on January 23, 2018

Thank you for your honest review. There is a user system that can be used to prevent unwanted changes and also to track who made the changes one of our agents can contact you and go over how this works. The system can also allow Hcfas to be printed on plain paper with the Hcfa background. Be on the look out for a new Platinum Interface coming soon!!!

Platinum system is good not great. The software is slow and not flexible.

Dec 15, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The schedule is clear and easy to read. The fact that I have to add more characters to the pros section to submit is ridiculous.

Cons: The query/reporting tools have very limited capabilities. The system is slow and takes several seconds to complete a requested transactions. Stop managers need more space for comments.

Overall: It is a comprehensive billing and scheduling tool.

Vendor Response

by Platinum System on January 23, 2018

Laura Baker thank you for your honest review. Slowness can be due to many variables we would be glad to work with you and verifying what might be causing the delays one of our agents can reach out to you to take a closer look into this and have you running at full capacity also greater things are coming look out for a new Platinum interface and new features.

Platinum has been the best patient software for our office.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Patient signing with their own card and the room. It brings up the patient information in that room for the doctors to see also.

Cons: To know when there is an update for this software to down load to our server to have the lastest verision of Platinum

Overall: Having all the patients information in one spot. Like paperwork to visits to their x-rays

Vendor Response

by Platinum System on January 22, 2018

Hey Dr Sutton thank you for your honest review, all of our clients are notified of major updates like new ICD codes or System changes but on the corrective or minor system tweaks and changes they can be viewed through the automatic update utility program. If you need help accessing or familiarizing yourself with this feature feel free to give our solution center a call :)

Very pleased with software

Dec 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: It allows up to see high volume and keeps everything organized. This software does everything, scheduling, SOAP, check in, billing, etc. We would have to serve way less people and spend much more time managing their accounts if we didn't have this software.

Cons: Learning the software can be time consuming. It is not very user friendly, but it does have a ton of functions once you know how to use it.

Vendor Response

by Platinum System on December 15, 2017

Dr. Sarah, thank you for your review. Happy to hear Platinum is keeping up with your volume and allowing you to serve more people. If you need training please call our support team, there are also training videos, manuals and a Facebook group for support.

We utilize very little insurance but are very happy with the software.

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The automatic text reminder feature alone saves a ton of money. However, it allows us to track statistics and enables us to keep up with a higher volume practice.

Cons: There are so many bells and whistles it's almost too difficult to know how and when to use them. We don't utilize much insurance so some of the features available to us are unnecessary at times.

Overall: Save money with fewer missed appointments, easy SOAP note taking, multiple doctors stations, and overall saves time!

Vendor Response

by Platinum System on January 22, 2018

Thanks for your great review, feel free to check out our training videos online to see the ease of use of some of these features and how they could possibly benefit your practice!!!

Platinum Systems has been wonderful for our Chiropractic office.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The technical support is amazing. they wont stop until the problem is resolved. Very good about following up to make sure everything is working well. When a Windows update acted like a virus to our system Platinum technical support worked with us for 4 months until all issues were resolved.

Cons: 1.There is nothing for inventory. 2.We have many patients who come with multiple children and only wish to run a credit card once. Would be nice to Transfer Balances with one transaction instead of two.

Vendor Response

by Platinum System on December 15, 2017

Luoma, thank you for your review and your comments.

Very good

Jan 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows you to run your office with less staff. It is very user friendly. The support team is very responsive to your inquiries and give very easy to follow instructions.

Cons: Sometimes I have a problem with all the work stations sinking with one another and have to shut down all the computers and restart

Overall: paperless office

Vendor Response

by Platinum System on January 23, 2018

Thank you for your honest review. We can have one of our agents reach out to you to go over what might be causing the issues with your workstations syncing with each other. Be on the look out for a new and exciting Platinum Interface and new Features coming soon!!

I've been with Platinum for years. I don't leave because I paid way too much to purchase.

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: It looks professional. The patients swipe in they like that. X-rays, exam finding are right there on the soap note page.

Cons: The initial cost and every thing is an add on. The billing is a multi step process, could be easier. Have to use their approved companies for e-mail blasts, texting, etc.

Vendor Response

by Platinum System on December 15, 2017

Debra, thank you for your review. We have actually just added online intake forms at no charge. Also our email blast and text messaging through Platinum is free as well. If you need help with these features please let us know. We do have 3rd party integration as other doctors have asked for this.

Best customer service and a great software for Chiropractic clinics!

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like best the customer service, the screen layout, the EHR and the billing set up to integrate with Gateway EDI. It's also been huge to integrate with web based Fortis payments to run automatically even when we aren't in office.

Cons: It doesn't have a web based feature that we can access between multiple locations our out of office.

Vendor Response

by Platinum System on January 22, 2018

Thanks Dr Feeman for your feedback, Platinum is installed on your server's C drive if you need to access it from another location outside of the clinic you can install a remote program of your choice to access the program.

Top notch service!

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software allows ease of use for both the doctor and the chiropractic assistants. There are many shortcuts available to make notes quick and easy. Our office loves Platinum!

Cons: Sometimes it can seem overwhelming to our CA who just started with us. After doing some more training with her, she seems to follow along much better.

Vendor Response

by Platinum System on January 23, 2018

Thank you for your great review we currently have training videos on our website which can be used during the course of the training for the new employee. Be on the look out for a new Platinum Interface and Features coming soon!!!

Keeps our office flowing.

Dec 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Support team is very knowledgable and very personable. I always appreciate their prompt friendly service.

Cons: Not totally user friendly for English language users. Manual pages are not complete. Some of the chapters are missing from our system. I'd prefer to be able to learn more independantly.

Vendor Response

by Platinum System on January 23, 2018

Thank you for your great review we currently have training videos on our website which can be used to refresh and also train on how to use the system making it a more fun and relaxed software to use. Be on the look out for a new Platinum Interface coming soon!!!

Easy to use

Oct 03, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This system is easy to use and easy to learn. Truly that's all I did like about the system. Too easy to overwrite and mess up though.

Cons: When you do billing on this system once you change the date on something, even if mistake you can't go back if that makes sense. Like there is no are you sure feature. And if you did mean to you don't see the change it was like it never happened. Not a good feature to me

Vendor Response

by Platinum System on December 12, 2017

Laurene, if any accounting is changed you can see the changes in another area of the program called accounting review.

Platinum System is an excellent choice for the large volume, subluxation based chiropractor.

Jan 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many unique features that allow for excellent clinical care in a busy office. We love that we can track and follow up by number of visits, etc.

Cons: We wish that we could schedule text message reminders (ie. last day of patient care is Thursday and we would love to send out reminders on Sunday night)

Overall: Ease of providing great care in a busy office

Vendor Response

by Platinum System on January 23, 2018

Thank you for your great review. We do integrate with a few awesome Text messaging and also Email reminder application visit our website platinumsystem.com for more information on this.

We use Platinum for our EHR services.

May 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Platinum makes everything very efficient once you learn how to use it. We are able to see many people per week and do notes very quickly with this program.

Cons: We have had trouble with bugs and the system is down often. It just started doing this one day and they haven't been able to figure out the cause. Their customer service is great though.

Vendor Response

by Platinum System on May 15, 2018

Tracy thank you for your review. Problems occur not in the software but in your network. This is what makes it difficult to find. We will keep looking for the problem

I have been using Platinum for about 8 years

Dec 22, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how it is integrated with billing and EHR. I like the touch screen use. I like the imaging that can be on the home EHR screen.

Cons: It's starting to look dated, it needs a refresh and modernization. A new way to sign in, with a phone number or something. The swipe cards have run their time. Its time to use a pin or something like that.

Overall: Daily notes are quite quick. INtegrated billing is very convenient.

Vendor Response

by Platinum System on January 22, 2018

Thank you for your great review. Be on the look out for a new Platinum Interface coming soon!!!

Really help organize my day to day task

Dec 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Customer service is outstanding. It stream line alot of my task. Great at keep stats and payments. The thermography option really help me track the patient thermography pattern.

Cons: The cost, the increasing monthly maintenance fee, the inability to have a copy of platinum on laptop while traveling, the glitches that cause new patient to randomly add new appointments and remove existing appointments, and inability to delete a patient file.

Vendor Response

by Platinum System on January 22, 2018

Thank you for your great review. We are always here to help with any issues you maybe experiencing one of our agents can reach out to you to take a look into this. Be on the look out for a new Platinum Interface coming soon!!!

I have been using Platinum for 4 years and find it user friendly and the support is always there

Dec 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Serves as a great data base and scheduling format for new and old patients. The online support is great and the agents have always been over the top helpful.

Cons: Platinum is not compatiable with our billing service. So in order for me to bill, I have to print off the DOS from Platinum and input the DOS into our local billing services. Some icd-10 codes don't register.

Vendor Response

by Platinum System on January 22, 2018

Thank you for your great review. Be on the look out for a new Platinum Interface and features coming soon!!!

Customer support is always helpful and gets the job done

Dec 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Once you learn the shortcuts, it is very helpful and saves time when searching for lists or any practice member information. Any time there is an issue, the customer service is quick to respond and get the problem resolved.

Cons: There are some glitches with text message reminders. Every once in awhile the system will freeze and shut down on its own.

Overall: The ability to set up and run different queries is very helpful with patient management and retention.

Vendor Response

by Platinum System on December 15, 2017

Thank you for your review

Capterra loader

It makes it so easy to manage records, track care, take notes and keep the flow in the office.

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use and navigation. It has also been really easy to have someone on the phone figuring out what is going on when things aren't going the way I feel they should and when it is user error the support does not make me feel stupid. It is also really easy to figure out how to do certain tasks with the software.

Cons: I do not use the software to its fullest capacity, but there are some things that my wife has told me that she wish were easier when it came to scheduling out appointments for people and moving appointments around. She used to use a different software and liked the way that certain things were set up.

Vendor Response

by Platinum System on January 23, 2018

Dr Buccieri thank you for your great and honest review. Be on the look out for a new Interface and Features to make things even easier to use ..Coming Soon!!!

Working with Platinum System has been fantastic.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the functionality and practicality of the features. I enjoy the connectivity and especially the customer service that comes along with the system.

Cons: It can lag a bit and when in use can be a big draw on the CPU slowing down the rest of my computers features.

Overall: It makes my practice life much easier.

Vendor Response

by Platinum System on January 22, 2018

Thanks for the honest review Dr Matthews, be on the look out for the new features coming soon. As well as giving our support team a call to take a look at the lag you're experiencing.

Capterra loader

I have used Platinum for over a Decade. Tried 5 other systems...wouldn't dare use anything else.

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use and outstanding customer service. Very stable and easy to back up to protect your practice information.

Cons: Text messaging and mass emailing for patients could use some improvement. Needs to be more user friendly and present more aesthetically to the receiving parties (patients). Without using an outside source that costs us an additional.

Vendor Response

by Platinum System on January 23, 2018

Thank you for your great review . Be on the look out for a new Platinum Interface and Features coming soon!!!

Platinum keeps my office flowing and is very user friendly.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the simplicity of the macros and the speed of the notes. The Platinum billing keeps me up to date and is very efficient with any questions. Love the customer service.

Cons: I don't have anything negative to write. The software meets all of my needs to date. I suppose what would maybe been better in the beginning is to have an actual sales rep come to visit with me and show me how the programs work.

Overall: I was able to transition into an existing practice and use EHR with no downtime. Flawless transition.

Vendor Response

by Platinum System on December 15, 2017

Dr. Pete, thank you for your review and your kind words we are happy your practice is running smooth. Also we do offer onsite training.

We love platinum. It's uper easy to use, and the support team is very helpful if you ever need them.

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being a doc, I like how easy it is to use the EHR. Our office manager would probably have a lot of other things she likes.

Cons: I wish the privacy screen had our logo instead of the platinum logo. Also, I wish platinum would switch to a privacy screen as soon as the patient enters in their subjective notes. I sometimes find the patients reading through things, which I don't like.

Overall: We can focus on building the practice instead of note taking and scheduling.

Vendor Response

by Platinum System on January 23, 2018

Thank you for your great review. The system does allow you to show your own logo or an image that you prefer to be shown on the privacy screen contact our office today to find out more on this.

Overall we are very pleased

Dec 21, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We like the calling module and that it's easy to complete a EHR/SOAP note with the touch pad. We recently started using the online forms. We like that it puts in the new patient data (email, phone, address, etc.) from the form. Their support team works really hard to resolve any issues and are very prompt with call backs.

Vendor Response

by Platinum System on January 22, 2018

Thank you for your great review. Be on the look out for a new Platinum Interface and features coming soon!!!

Opening a business and starting with Platinum was clearly the right choice.

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the ease of navigating the key strokes and tasks that our team needs to complete. I like that other programs can be integrated into our system such as merchant service companies.

Cons: I dislike the challenge to get things set up in the very beginning. Spending so much time shutting down all the computers and trying to get certain things fixed was annoying. The time with customer support was always very inconvenient and steps to complete a task were never thorough enough to be completed with one phone call.

Vendor Response

by Platinum System on December 15, 2017

Kelly, thank you for your review. We are glad your are enjoying the program. We would hope that everything goes smooth with setup but computer can sometimes be challenging. The good thing is our support is there to help and solve your issues and now everything is running smooth.

I can't imagine running a practice more smoothly than with this software!

Dec 19, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the lay out is super easy to navigate, the customer service is by far superior to all other software companies who require you to submit tickets and wait for a response back. You can just call Platinum and get help instantly!

Cons: What I like least about this software is that it's not web based so I can't access it from our other locations if needed to check on the schedule.

Great tool for our office.

Dec 15, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use in patient stops, notes and exam notes. Like the scheduling options and features and ability to make the schedule match our business.

Cons: That it does not communicate between offices. With 2 locations it is difficult to have all information from patients as they move between offices. Also wish duplicate files could be deleted.

Vendor Response

by Platinum System on January 23, 2018

Thank you for your great review. Be on the look out for a new Platinum Interface coming soon!!!

Amazing customer service! Still learning new ways to utilize this incredible software every day.

Dec 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how much I can do with it (i.e. calling module #1, queries, reports, tasks, stop managers, etc...). I like how much different and specific information I can pull on a report. It makes back office tasks easier and more efficient. I love that I can call Platinum at any time and how helpful and knowledgeable the staff is!

Cons: I wish it were cheaper and I don't like how it looks aesthetically. I don't like that you can't copy and paste stop managers from one family member to the next. I also wish it was easier to scan into Platinum.

Overall: Great customer service.

Vendor Response

by Platinum System on December 15, 2017

Dr. Trontvet, thank you for your review. We are working on some new features we will be releasing next year also we have the direct scanning ability so lets make sure you are using it properly.