# Platinum system Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Platinum system the right Chiropractic solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/95936/Platinum-system/reviews --- Platinum system 4.5 (177) [View alternatives](https://www.capterra.com/p/95936/Platinum-system/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Platinum system Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews JB John B Big WigAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “There is a lot of neat features like developing "cases" for patients so you can keep track of # of visits, dollar amounts allotted to each visit, make x-ray images static on their chart for quick access. And you can make reminders that will pop-up an alert when certain things have been met, eg. re-exam at 12th visit, etc.“ September 13, 2024 MS Molly S Chiropractic AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “It's not super efficient in the sense of being able to find certain functions (you have to know what the "hot keys" are). “ August 4, 2025 MS Molly S Chiropractic AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “It works well with our billing system that we are integrated with, Office Ally.“ August 4, 2025 BW Brianna W Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “sensitive content hidden\] in customer service helped me for multiple hours one day over the phone to help get me my data back when I thought it was lost.“ July 11, 2024 MS Molly S Chiropractic AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, there are a few other Chiropractic Systems that seem much more efficient.“ August 4, 2025 ## Showing most helpful reviews Showing 1-25 of 177 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher B. Doctor Of Chiropractic Medical Practice Used the software for: 6-12 months ### "It makes it so easy to manage records, track care, take notes and keep the flow in the office." December 18, 2017 5.0 Pros I like the ease of use and navigation. It has also been really easy to have someone on the phone figuring out what is going on when things aren't going the way I feel they should and when it is user error the support does not make me feel stupid. It is also really easy to figure out how to do certain tasks with the software. Cons I do not use the software to its fullest capacity, but there are some things that my wife has told me that she wish were easier when it came to scheduling out appointments for people and moving appointments around. She used to use a different software and liked the way that certain things were set up. Review Source Response from Platinum System January 23, 2018 Dr Buccieri thank you for your great and honest review. Be on the look out for a new Interface and Features to make things even easier to use ..Coming Soon!!! HF Heather F. Chiropractor Hospital & Health Care Used the software for: 1-2 years ### "Amazing customer service" July 12, 2019 5.0 For the first contact, our customer service with Platinum has been amazing. They are prompt and through. Pros Customer service can not be beat! Easy to use software. We love Trish, who takes care of all our insurance billing. Cons No inventory capabilities. We carry supplements, so this would be a nice feature. Switched from [RAPID](https://www.capterra.com/p/27888/RAPID/) Our insurance companies required more information than their software was able to provide. We also save A LOT of money using Platinum’s insurance billing than if we had used RAPIDS. Review Source Response from Platinum System July 15, 2019 Thank you for your kind words. MF Mateo F. Owner/Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 6-12 months ### "Platinum System Review" August 12, 2019 3.0 I am personally not happy with platinum in helping reach clients satisfaction. Their customer service is not good, they constantly blame problems on anything and everyone else but themselves, PRIOR to actually looking at the problem. Not sure if that is part of the training or not. They installed incorrectly 3 separate times for my office. No compensation was offered for my loss of time or frustration during this time. I have seen nothing really showing me they actually care about their clients. If there was a better product out there right now for high volume office, I would not hesitate to switch Pros It's ability to manage high volume and using the space bar and tab key to lock and unlock the system Cons Their are a lot of clear easy updates that need to be made to make the system easier to use and much more functional. The fact that we can't copy and paste stop managers is something that is a night mare. We can't control click on multiple associated documents to send or export. We can't connect a wireless scanner to any computer with platinum on it. When you record someones audio file you have to exit out of a small box 7 times. Lots of small easy fixes that save us a ton of time. Review Source Response from Platinum System February 5, 2020 Dr. Mateo, thank you for your review. We are working on the features you have described. Also when you record a voice that message can be removed. Many new things are coming to Platinum we think you will like. FH Felicia H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Chiropractic Software" July 21, 2019 5.0 We are a high volume growing office and it allows us to perform that with ease. Pros I love all of the shortcut keys. Once you learn it, you can get to all sorts of pages and features by typing a few keys. Cons There is a definite learning curve. I also don't like that there are certain things that you can't delete after they've been entered. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Platinum system Ease of use, great performance, doesn't get bogged down with saving notes in a high volume practice. Review Source Response from Platinum System July 23, 2019 Thank you Dr. Houk, we are pleased to be a part of your successful growing practice. KC Kevin C. President Health, Wellness and Fitness Used the software for: 1-2 years ### "My Exeprience with Platinum" July 12, 2019 5.0 Pros Very easy to use. The customer service center responds quickly and walks you through step by step, making it very easy to operate. Billing is very easy. Cons It is a bit more on the expensive end of pricing. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Platinum system It seemed as if integrating the insurance billing was an easier process. Review Source Response from Platinum System July 15, 2019 Thank you for your review, we pride ourselves on making support the best in the industry. Jay S. Chiropractic Physician Used the software for: 2+ years ### "I have used Platinum for over a Decade. Tried 5 other systems...wouldn't dare use anything else." December 18, 2017 5.0 Pros Ease of use and outstanding customer service. Very stable and easy to back up to protect your practice information. Cons Text messaging and mass emailing for patients could use some improvement. Needs to be more user friendly and present more aesthetically to the receiving parties (patients). Without using an outside source that costs us an additional. Review Source Response from Platinum System January 23, 2018 Thank you for your great review . Be on the look out for a new Platinum Interface and Features coming soon!!! Tracy S. Office Manager Used the software for: 2+ years ### "Very Friendly practice software " February 17, 2018 5.0 Pros Very friendly practice software for the office staff, doctors & patient. The patient has a health card to sign in & to get checked into the room. Doctors can view the patient information right there in that room. Cons Trying to understand some of the customer service personal other than that absolutely love this software Review Source Response from Platinum System February 19, 2018 Tracy, thank you for your kind review. Michael S. Chiropractor Used the software for: 1-2 years ### "Platinum is super fast and easy to use." December 20, 2017 5.0 Pros I can call platinum and get help with a live person the moment I call. I have used competing software before where you have to wait on hold and others where you have to leave a message and wait for a call back which could take days. Platinum has great customer service. Cons The user interface seems a dated; however, it is fully functioning. I didn't use Platinum for meaningful use. Review Source Response from Platinum System January 22, 2018 Thank you for your great review. Be on the look out for a new Platinum Interface and Features coming soon!!! Thomas S. Designer of Health Solutions for NeuroIntegrative Care Used the software for: 2+ years ### "20 Years of Solid Performance" December 19, 2017 5.0 Pros We have converted from straight Chiro to complex NeuroMetabolic and the system changed with our needs. Cons Needs perpetual Inventory system and more supplement support logic. The multi- practitioner screens can be better designed. Review Source Response from Platinum System January 23, 2018 Thank you for your great review. Be on the look out for a new Platinum Interface coming soon!!! Marc N. Chiropractor Used the software for: 6-12 months ### "It is a very fast easy to use EHR for the most simple things like setting appointments and notes " December 14, 2017 4.0 fast for simple things and I was already trained on it to a point in my previous office. Pros fast and easy for the simple things like taking daily notes and setting appointments. I has most things that you need very visible form one screen. Cons Gets really complicated and bulky when you get into more advanced features. It can be hard to navigate when you need to do more. Review Source Response from Platinum System December 15, 2017 Dr. Nelson, thank you for your review. Make sure you are using our new Report Center for advanced functions. Makes it easier. JN Jennifer N. Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "User Friendly, Detailed, Compliant" July 23, 2019 5.0 After 18 years in practice, 15 of those with Platinum, we are huge fans and will never change. The rep has been such a great help over the years, as well as, our insurance biller and all of the other wonderful people that work at Platinum that always take our calls and help us with any obstacle that comes up during the day. Pros As the business manager, I can be confident that we will have accurate notes done by the doctor in the bay that are easy and accurate in a high volume office. Keeping stats is very important. Platinum has great reports. They do a great job with insurance billing, and they will even help you get credentialed. Call support instantly is a huge plus. Cons Even though we love the fact that we never go down due to loss of internet, we would like more accessibility outside of the office. Although we have found a way to make this work with our server. Review Source Response from Platinum System July 24, 2019 Thank you for your review, we are working on a hybrid system where you can access from the internet. kR kristy R. Owner Hospital & Health Care Used the software for: 2+ years ### "Over all pretty good experience." December 17, 2017 5.0 Pros I like everything about it. Really each to teach new people the system and it's easy to manuver through. Cons 1.I don't like that fact that we can't add more than 9 users. Providers come and go and we need more thatn 9 spots. 2. The fact that we have to make a primary insurance as paper billed because the secondary insurance has to be billed paper. We should be able to do both electronically and paper with in a patients insurance file. We were told that there were clients that got confused and didn't understand how to make it paper so all of us are punished. This is increasing my expense on paper, envelopes, and stamps because I can't bill electronice on the primary ins. and then swith the secondary to paper. This is ridiculous. This software is so advanced that I can't believe we can't easily switch back and forth from electronic to paper. Review Source Response from Platinum System January 23, 2018 Thank you for your honest review. You can indeed have more than 9 providers in the system we can reach out to you to explain how this is done. Be on the look out for a new Platinum Interface and Features coming soon!!! JC John C. Owner/Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Mostly satisfied" July 29, 2019 5.0 Favorable: I would do it all again, and I will likely stay with platinum systems forever. Mostly because my mentors and colleagues use the software, and can help me out via text or quick phone call as needed. Pros overall Fits my needs 95%. 100% integrates with other platforms that our office uses (like SKED and FORTIS), this is why I will always use platinum over any other EHR. It is not over-complex, so that I can train my staff to use this program, even if they lack depth of computer skills nice customer service every time we call in. Cons The price is too much in my opinion. Customer support is very helpful, but now you have to pay a lot for it, and it is not accessible simply by paying for the software usage itself. Also, the capability to run reports and queries is nice, and more standard reports and queries should be included in the software basic packages. The ability to create customized reports and queries is actually quite difficult at the moment. Review Source Response from Platinum System July 30, 2019 Thank you for your review. ET Erin T. Office Manager Alternative Medicine Used the software for: 2+ years ### "Very happy with the software and the customer support! There are some features that could be updated" December 22, 2017 4.0 As an EHR software, it makes us compatible with billing and scheduling needs as well as keeping encrypted records. Pros We like that the software meets all of our in office needs and allows us to be organized and connected. The customer support and training is top notch. The included reference material is a great guide. Cons There are some features that would be nice to streamline or make available without using an outside company. Text message and email reminders seem difficult to set up. Having a calendar available in real time would be excellent. We've used the software for 6 years now and I haven't noticed many feature updates and that would be welcomed. Review Source Response from Platinum System January 22, 2018 Thank you for your great review. Be on the look out for a new Platinum Interface coming soon!!! JH Jessica H. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great software, couldn't run the practice without this" December 14, 2017 5.0 The number of applications this software can be used for. Pros The types of task you can execute with this software. There is a large variation of tasks you can perform within queries, reports, insurance features, patient records, and the transaction ledger that make it easy to have all information in one place. Cons The customer service and response had been difficult to utilize for a period of time, perhaps due to huge influx of customers. It has gotten a little better. It would be helpful to be able to reach them at 7am EST, because we open at 8, and there have been times we have had to scramble to reach their office to resolve issues before we open our doors. Review Source Response from Platinum System January 22, 2018 Thanks for your honest review Dr Harden, glad to see you are loving the features in the system please be on the look out for all of the new features coming soon!!! Yes due to the influx of new client's we had to revamp our support strategy for faster response times. RS Rodney S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Platinum System " July 13, 2019 5.0 Without a doubt Platinum saved me money. Pros My favorite feature was the auto posting. Prior to platinum the staff would spend up to an hour each night paying and balancing Day sheets. With platinum, when we finished with the last patient the posting was already done. Cons I am not tech savvy. As such I did not find the software to be intuitive. Once I learned some things I could get most any info I wanted but there was a learning curve for me. On the other hand the staff, all younger than me, did not have nearly as much difficulty learning new tasks. Reason for choosing Platinum system N/a Review Source Response from Platinum System July 16, 2019 Thank you for your review Dr. Sweet. VZ Val Z. Office Administrator Medical Practice Used the software for: 2+ years ### "I've used this for over 5 years. So many parts of this system make life easy." December 21, 2017 4.0 Ease of billing Pros Most of the time, it's a 1-click to get something done. It's easy to teach to new employees. The daily indexing & back-up is a life-send. Cons Right now since they switch to only being able to use 2 credit card companies, the company we chose stinks. The machine consistently stops communicating with Platinum. We've called numerous times and it fixes it until it stops communicating again. We absolutely never had this problem with the previous merchant service. When I've called Platinum, I get a "pass the buck" type answer where they want us to call the merchant services first. Platinum was the one who insisted we had to change the way the processing was handled. We're pretty annoyed about the whole situation. Review Source Response from Platinum System January 22, 2018 Thank you for your honest review. We are currently working on new integrations. Be on the look out for a new Platinum Interface coming soon!!! JD Jacob D. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Work Horse" August 8, 2019 5.0 Overall, utilizing platinum has been a great experience. Like any system there are glitches with software upgrades, etc but it has allowed us to start our own practice and grow it into a thriving high volume practice with very few hiccups. The hiccups we've had, the support team went above and beyond to help us resolve as quick as possible. Pros The calling module, we are a high visit office and don't need a team member to help with flow thanks to the calling module! Cons Reports aren't super user friendly, but once you know what to look for it's a bit easier. The support team is always good at helping us figure out how to run and save the reports for future use! Review Source Response from Platinum System August 14, 2019 Thank you for your review JL Jason L. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Not perfect, but infinitely better than everything else. " July 30, 2019 5.0 Pretty good Pros Really its the only good software in the chiropratic profession. Cons They cannot get the very basic request to call rooms in order of which the spacebar was hit. ie if you hit the spacebar to call the next pt in room 2 a few seconds before room 1, it will still call room 1 first. This seems elementary to fix but they cant do it. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Platinum system Chirotouch is crap Review Source Response from Platinum System July 30, 2019 Thank you for your review. PF Phil F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Platinum has mostly worked very well for us. I think there are certainly areas that could be imprvd" December 14, 2017 4.0 It basically is how we run our chiropractic office. Pros I like that it mostly keeps everything about our office in one place. Credit card. Appointments. Finances. It's very organized in that way. Cons I think reports and queries could be much easier to access. I think it would be better if it was easier to go back in time to get certain things (ex. warning list). I wish the screen had another option for seeing more appts other than to hit f4 over and over again. Little things like that are annoying. Review Source Response from Platinum System December 15, 2017 Dr. Phil, thank you for your review. Happy you are finding Platinum very organized. For the schedule you should be able to see 9 patients every 15 min, if not we can change that setting. For the warning list you can actually run L, I, 3 to go back in time for missed appointment reasons. Support can show you how this works NV Nicole V. biller Medical Practice Used the software for: 2+ years ### "system review" July 22, 2019 5.0 Pros I like that the software is easy to use and compatible with our clearing house and other programs. I like that support is so great, they are able to help every time I call. Cons I've never had formal training on the software, just kind of learned on my own. I feel like I am missing out on some of the features that I'm probably not aware of. There are features that I don't understand why it does what it does sometimes. Review Source Response from Platinum System July 30, 2019 Thank you for your review. Please call our solution center they would be more than happy to provide training. TS Tracy S. Assistant Used the software for: 2+ years ### "We use Platinum for our EHR services." May 10, 2018 4.0 Pros Platinum makes everything very efficient once you learn how to use it. We are able to see many people per week and do notes very quickly with this program. Cons We have had trouble with bugs and the system is down often. It just started doing this one day and they haven't been able to figure out the cause. Their customer service is great though. Review Source Response from Platinum System May 15, 2018 Tracy thank you for your review. Problems occur not in the software but in your network. This is what makes it difficult to find. We will keep looking for the problem JM Jennifer M. Chiropractor and co-owner Health, Wellness and Fitness Used the software for: 2+ years ### "It is great software, but it could use an updated look! Otherwise it fits our needs." December 14, 2017 5.0 helps streamline taking notes, checking people in, billing and checking in with people in other areas of the office. Pros It has a lot of great functions and features that make certain processes so much easier. We can run reports to keep stats on everything quickly and it makes the billing side of things very quick and easy. Cons As I said before I wish it had a more updated look and there some more flexibility with certain functions. I would love to be able to modify column sizes for certain reports and also be able to exclude certain appointment codes from reminder texts, etc. Review Source Response from Platinum System January 22, 2018 Thanks Dr Minnich for your honest feedback, we have a new interface coming soon hope this new update look is more to your liking. WB WILLIAM B. Owner Medical Practice Used the software for: 2+ years ### "Platinum Review" July 26, 2019 4.0 It has been great, but limited in its recent functionality Pros I've had it for almost 15 years and it was revolutionary when we got it. Love the patient tracking and the ease of use once in the room. Cons It has not kept up with the changes and advancements in medical software. Technology has made several things easier for the provider and I wish Platinum made a better effort to keep up. Review Source Response from Platinum System July 31, 2019 Thank you for your review and look out for new updates that will make Platinum a leader again. JS Jennifer S. Chiropractor/owner Used the software for: 2+ years ### "Overall we are very pleased" December 21, 2017 5.0 Pros We like the calling module and that it's easy to complete a EHR/SOAP note with the touch pad. We recently started using the online forms. We like that it puts in the new patient data (email, phone, address, etc.) from the form. Their support team works really hard to resolve any issues and are very prompt with call backs. Review Source Response from Platinum System January 22, 2018 Thank you for your great review. Be on the look out for a new Platinum Interface and features coming soon!!! 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