--- title: "Platinum system Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Platinum system the right Chiropractic solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/95936/Platinum-system/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Platinum system 4.5 (177) [View alternatives](https://www.capterra.com/p/95936/Platinum-system/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Platinum system Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews JB John B Big WigAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “There is a lot of neat features like developing "cases" for patients so you can keep track of # of visits, dollar amounts allotted to each visit, make x-ray images static on their chart for quick access. And you can make reminders that will pop-up an alert when certain things have been met, eg. re-exam at 12th visit, etc.“ September 13, 2024 MS Molly S Chiropractic AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “It's not super efficient in the sense of being able to find certain functions (you have to know what the "hot keys" are). “ August 4, 2025 MS Molly S Chiropractic AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “It works well with our billing system that we are integrated with, Office Ally.“ August 4, 2025 MS Molly S Chiropractic AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, there are a few other Chiropractic Systems that seem much more efficient.“ August 4, 2025 MS Molly S Chiropractic AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Once you get the hang of the 'hot keys' it becomes easier to navigate.“ August 4, 2025 ## Showing most helpful reviews Showing 1-25 of 177 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Doctor Of Chiropractic Used the software for: Less than 1 year ### "It makes it so easy to manage records, track care, take notes and keep the flow in the office." December 19, 2017 5.0 Pros I like the ease of use and navigation. It has also been really easy to have someone on the phone figuring out what is going on when things aren't going the way I feel they should and when it is user error the support does not make me feel stupid. It is also really easy to figure out how to do certain tasks with the software. Cons I do not use the software to its fullest capacity, but there are some things that my wife has told me that she wish were easier when it came to scheduling out appointments for people and moving appointments around. She used to use a different software and liked the way that certain things were set up. Review Source Response from Platinum System January 23, 2018 Dr Buccieri thank you for your great and honest review. Be on the look out for a new Interface and Features to make things even easier to use ..Coming Soon!!! Chiropractor Used the software for: 1-3 years ### "Amazing customer service" July 15, 2019 5.0 For the first contact, our customer service with Platinum has been amazing. They are prompt and through. Pros Customer service can not be beat! Easy to use software. We love Trish, who takes care of all our insurance billing. Cons No inventory capabilities. We carry supplements, so this would be a nice feature. Switched from [RAPID](https://www.capterra.com/p/27888/RAPID/) Our insurance companies required more information than their software was able to provide. We also save A LOT of money using Platinum’s insurance billing than if we had used RAPIDS. Review Source Response from Platinum System July 15, 2019 Thank you for your kind words. Owner/Doctor of Chiropractic Used the software for: Less than 1 year ### "Platinum System Review" August 14, 2019 3.0 I am personally not happy with platinum in helping reach clients satisfaction. Their customer service is not good, they constantly blame problems on anything and everyone else but themselves, PRIOR to actually looking at the problem. Not sure if that is part of the training or not. They installed incorrectly 3 separate times for my office. No compensation was offered for my loss of time or frustration during this time. I have seen nothing really showing me they actually care about their clients. If there was a better product out there right now for high volume office, I would not hesitate to switch Pros It's ability to manage high volume and using the space bar and tab key to lock and unlock the system Cons Their are a lot of clear easy updates that need to be made to make the system easier to use and much more functional. The fact that we can't copy and paste stop managers is something that is a night mare. We can't control click on multiple associated documents to send or export. We can't connect a wireless scanner to any computer with platinum on it. When you record someones audio file you have to exit out of a small box 7 times. Lots of small easy fixes that save us a ton of time. Review Source Response from Platinum System February 5, 2020 Dr. Mateo, thank you for your review. We are working on the features you have described. Also when you record a voice that message can be removed. Many new things are coming to Platinum we think you will like. Owner Used the software for: 1-3 years ### "Great Chiropractic Software" July 23, 2019 5.0 We are a high volume growing office and it allows us to perform that with ease. Pros I love all of the shortcut keys. Once you learn it, you can get to all sorts of pages and features by typing a few keys. Cons There is a definite learning curve. I also don't like that there are certain things that you can't delete after they've been entered. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Platinum system Ease of use, great performance, doesn't get bogged down with saving notes in a high volume practice. Review Source Response from Platinum System July 23, 2019 Thank you Dr. Houk, we are pleased to be a part of your successful growing practice. President Used the software for: 1-3 years ### "My Exeprience with Platinum" July 15, 2019 5.0 Pros Very easy to use. The customer service center responds quickly and walks you through step by step, making it very easy to operate. Billing is very easy. Cons It is a bit more on the expensive end of pricing. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Platinum system It seemed as if integrating the insurance billing was an easier process. Review Source Response from Platinum System July 15, 2019 Thank you for your review, we pride ourselves on making support the best in the industry. Chiropractic Physician Used the software for: 3-5 years ### "I have used Platinum for over a Decade. Tried 5 other systems...wouldn't dare use anything else." December 19, 2017 5.0 Pros Ease of use and outstanding customer service. Very stable and easy to back up to protect your practice information. Cons Text messaging and mass emailing for patients could use some improvement. Needs to be more user friendly and present more aesthetically to the receiving parties (patients). Without using an outside source that costs us an additional. Review Source Response from Platinum System January 23, 2018 Thank you for your great review . Be on the look out for a new Platinum Interface and Features coming soon!!! Office Manager Used the software for: 3-5 years ### "Very Friendly practice software " February 19, 2018 5.0 Pros Very friendly practice software for the office staff, doctors & patient. The patient has a health card to sign in & to get checked into the room. Doctors can view the patient information right there in that room. Cons Trying to understand some of the customer service personal other than that absolutely love this software Review Source Response from Platinum System February 19, 2018 Tracy, thank you for your kind review. Chiropractor Used the software for: 1-3 years ### "Platinum is super fast and easy to use." December 21, 2017 5.0 Pros I can call platinum and get help with a live person the moment I call. I have used competing software before where you have to wait on hold and others where you have to leave a message and wait for a call back which could take days. Platinum has great customer service. Cons The user interface seems a dated; however, it is fully functioning. I didn't use Platinum for meaningful use. Review Source Response from Platinum System January 22, 2018 Thank you for your great review. Be on the look out for a new Platinum Interface and Features coming soon!!! Designer of Health Solutions for NeuroIntegrative Care Used the software for: 3-5 years ### "20 Years of Solid Performance" December 20, 2017 5.0 Pros We have converted from straight Chiro to complex NeuroMetabolic and the system changed with our needs. Cons Needs perpetual Inventory system and more supplement support logic. The multi- practitioner screens can be better designed. Review Source Response from Platinum System January 23, 2018 Thank you for your great review. Be on the look out for a new Platinum Interface coming soon!!! Chiropractor Used the software for: Less than 1 year ### "It is a very fast easy to use EHR for the most simple things like setting appointments and notes " December 15, 2017 4.0 fast for simple things and I was already trained on it to a point in my previous office. Pros fast and easy for the simple things like taking daily notes and setting appointments. I has most things that you need very visible form one screen. Cons Gets really complicated and bulky when you get into more advanced features. It can be hard to navigate when you need to do more. Review Source Response from Platinum System December 15, 2017 Dr. Nelson, thank you for your review. Make sure you are using our new Report Center for advanced functions. Makes it easier. Chiropractor Used the software for: 3-5 years ### "Functional but Glitchy" July 22, 2019 4.0 Overall, platinum allows our office to be highly efficient even with a small staff. We are able to coordinate people coming in and out of the office with ease, and can quickly manage tasks such as SOAP notes. Pros The functional range of platinum is incredible. It’s truly an all inclusive system designed for busy offices who want to maximize their efficiency with their EHR. Cons Glitches. Unfortunately, platinum very frequently glitches. These can either be small glitches or system killing glitches that require us to contact support for a solution. This is by far the most frustrating part of the software. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Platinum system Functionality was better. Review Source Response from Platinum System July 22, 2019 Thank you for your review. Platinum is designed to create a fast and efficient flow in your office. As for the stability we need to take a look at your network and computer set up to make sure your connection is stable to the database. Office Manager Used the software for: 3-5 years ### "Awesome and excited to use Platinum System for the next 13 years!" December 19, 2017 5.0 Ease of use. Superb customer service. Questions/problems handled in a timely and efficient manner. Pros Platinum System is easy to use. We have been using the system for 13 years. At no point in time have we ever thought about using something other than Platinum System. I am still learning about all of the things that are available throughout the software. If I ever do have a question in regards to something, I call customer service. The customer service team is more than willing to do everything in their power to fix or help me understand what is going on. They will stay on the line or call me back, but they will make sure that what I called about was taken care of. Overall, this is a fantastic product. Cons The thing that I like the least is the inability of patients to use anything other than a chiropractic health card it to sign in with. If a patient forgets their card, it creates a logjam at the front desk for someone to assign a temporary card to them, etc. Review Source Response from Platinum System January 23, 2018 Thank you for your honest review. Be on the look out for a new Platinum Interface coming soon!!! Owner Used the software for: 3-5 years ### "Overall it's been positive. A fair amount of problems have been frustrating." December 22, 2017 4.0 Pros It can do a lot of things, I like the functionality of it. It does well for high-volume offices. I like that it's not cloud-based. Cons The approved vendors has been a terrible idea. It has been positioned as a security thing, but it's been made clear to me as a customer that having "approved vendors" is basically extorting money from the approved vendors. You give people 2 options for CC processing or CRM software. That's not okay. Customers should be able to choose their own vendors for those needs. Not to mention, Platinum is sold as a software that supports text messaging, but it really doesn't. Customers have to pay money for an approved vendor to do it. It seems like a false advertisement of the software's capabilities. Review Source Response from Platinum System January 22, 2018 Thank you for your great review. We do offer Text messaging and also Email capabilities within the system having the approved Vendors offer a variety of options to choose from. Be on the look out for a new Platinum Interface and features coming soon!!! Office Manager Used the software for: Less than 1 year ### "Customer Support is Unmatchable" February 24, 2020 5.0 The customer support team at Platinum is a difference maker - if we have any problems, errors, or just a question they are quick to answer phones and provide IMMEDIATE feedback and solutions. As stated before, Platinum has kept us SO organized. We are able to make a to-do list, manage patients through stop managers to keep them on track with their doctor's recommendations, easily have patients check in and get called to a room without having to interrupt the team, and it integrates easily with our merchant processor and texting service. The best part - there are still so many features we can learn and utilize! Pros This software has made scheduling, managing patient accounts, and keeping everything digitally a breeze. We are a "techy" office and Platinum Systems plays the biggest role in keeping our files digital and no paper trail needed! The customer support is EXTREMELY efficient and helpful when we need them. Cons I truly have nothing bad to say about this software other than the fact that our office relies on it completely for a successful shift - so if anything happens to it we are in a tough spot. Review Source Response from Platinum System February 24, 2020 Brooka, thank you for your review. Owner Owner Used the software for: 3-5 years ### "Platinum Complete " July 16, 2019 5.0 I have been using Platinum for 14 years. Because you design your own format and context you can streamline your procedures and notes to customize your office. Your notes are unique to you and if you take the time to set the up correctly they will run smoothly for you and represent your office and our great profession appropriately. Pros I was able to design and facilitate my own style of note taking. I have tweaked and changed my original as well as added new features all on my own without help or expense. I’m also in the process of a new design. Cons I really have no real complaints or cons at all. It will take time to set them up the way you want. So do your homework and make them right. Review Source Response from Platinum System July 16, 2019 Thank you for your review and your support Dr. Fields. Office Manager Used the software for: 3-5 years ### "Platinum customer service is ABSOLUTELY WONDERFUL, every single representative is awesome." December 17, 2017 5.0 This makes my job easier, as I work for a private practice with only 2 employees. Without Platinum we would need at least 3 more employees for all we do. The actual system is very easy to use, after training or time getting used to it. If I do ever have a problem customer service/ IT solves it every single time, they've even gone beyond their job and helped me with basic comp Pros Easy to use, Tutorial available instantly, and Customer service reps always ACCURATE & friendly. Platinum has truly made all of my daily tasks easy and thorough. Anytime I have a question or problem I call the service line and one of the reps solves my problem or answers my question within seconds. The best part is how genuinely KIND and helpful they are. Review Source Response from Platinum System January 22, 2018 Thanks Dr Rosas for your honest review, glad to see you are happy with our program and the service we offer here. Just a heads up to be on the look out for our new features coming soon!!! Any queries feel free to reach out to the support team :) Director of Marketing Used the software for: 3-5 years ### "Not Recommended" August 17, 2022 3.0 Do not recommend. It was very difficult to use. Pros It did have the capability to integrate with Review Wave which allowed us to book online appointments. Cons It is not in the Cloud - which is absolutely ridiculous and made our job VERY difficult. It was quirky and had a lot of technical issues constantly. Their customer service was horrible. DO NOT RECOMMEND. Review Source Response from Platinum System April 27, 2023 Trish, we are sorry you feel this way. Platinum does have the capability to integrate with Review Wave and we are launching our cloud version in August of 23. Chiropractor/Owner Used the software for: 3-5 years ### "Helps my office run smoothly!" December 15, 2017 4.0 Pros I most appreciate about this software is the flow of systems and patients throughout the office from the moment the person checks in to the front desk, to the time their care is rendered and a note is easily and instantly created. Furthermore, the support is fantastic. Whenever we need something, they are a phone call away. Furthermore, they will call back some days later to check in. Cons Visually, the software could use some updating. To be truthful, this was one feature that was steering me maybe to something different as it is not a "sleek". However, it's functionality greatly makes up for it. Review Source Response from Platinum System January 23, 2018 Dr. Murzycki, thank you for your review. We are please to hear Platinum helps your office run smoothly. We are working on a new interface however we don't want to lose function as at the end of the day that's what gets the job done. owner Used the software for: 3-5 years ### "We would be lost without Platinum" July 23, 2019 5.0 Platinum is easy to use and keeps us customer focused and efficient. Pros It has so much functionality for a busy chiropractic clinic. The care plan set up, tracking/reporting, tracking patient progress, SOAP notes, billing, etc are all amazing. The customer service is stellar and we have been using the system for over 10 years. They are constantly upgrading and adding new functionality. We love Platinum for our practice software. Cons I would like more integration customizable patient intake forms, etc. Review Source Response from Platinum System July 23, 2019 Thank you for your review. Please contact support as you can customize the intake form. Owner Used the software for: 3-5 years ### "My experience with Platinun is ok. It's streamlines the patient process but can be difficult to use." December 15, 2017 3.0 Pros platinum has streamlined our patient visit and the insurance billing is pretty good. You can run just about any report you can think of and track long term stats and trends in the practice. Cons It's not very user friendly and you always have to wait for a representative to call you back. Also in the beginning the representatives had very strong accents and it was hard to understand them. Review Source Response from Platinum System December 15, 2017 Dr. Bonner, thank you for your review. Be sure to check our training videos on our website which will assist with new staff. Our support team tries to answer all calls live and we try to call all clients that leave a message back within 30 min. We now also have a secret Facebook page that is monitored for support questions and you can contact us through our website. If that is still not enough you have my personal cell phone. Dr. /owner Used the software for: 3-5 years ### "Platinum System is an excellent choice for the large volume, subluxation based chiropractor. " January 3, 2018 5.0 Ease of providing great care in a busy office Pros There are many unique features that allow for excellent clinical care in a busy office. We love that we can track and follow up by number of visits, etc. Cons We wish that we could schedule text message reminders (ie. last day of patient care is Thursday and we would love to send out reminders on Sunday night) Review Source Response from Platinum System January 23, 2018 Thank you for your great review. We do integrate with a few awesome Text messaging and also Email reminder application visit our website platinumsystem.com for more information on this. Owner Used the software for: 3-5 years ### "Platinum user for 8 yers" July 25, 2019 5.0 Overall I love platinum. I've looked at other software and most don't compare. Pros Its overall functions, from booking, ehr, and the ability to take compliant notes in a short amount of time. Cons Doesn't integrate with my digital xray so we have to manually move them into platinum. Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) Review Source Response from Platinum System July 30, 2019 Thank you for your review. Manager Used the software for: 3-5 years ### "Excellent to see most info on one screen and to track stats" December 19, 2017 4.0 Stats Pros One screen shows you so much. Customizable stats and reports. Extensive and easy to use scheduling. Cons Making changes in ledger is tedious as it must be done line item by line item. Only software I've seen that still requires HCFA's for paper claims. To easy for any staff member to make critical changes (no save button)... once something is changed its changed. Review Source Response from Platinum System January 23, 2018 Thank you for your honest review. There is a user system that can be used to prevent unwanted changes and also to track who made the changes one of our agents can contact you and go over how this works. The system can also allow Hcfas to be printed on plain paper with the Hcfa background. Be on the look out for a new Platinum Interface coming soon!!! Office Manager Office Manager Used the software for: 3-5 years ### "Platinum system is good not great. The software is slow and not flexible. " December 18, 2017 3.0 It is a comprehensive billing and scheduling tool. Pros The schedule is clear and easy to read. The fact that I have to add more characters to the pros section to submit is ridiculous. Cons The query/reporting tools have very limited capabilities. The system is slow and takes several seconds to complete a requested transactions. Stop managers need more space for comments. Review Source Response from Platinum System January 23, 2018 Laura Baker thank you for your honest review. Slowness can be due to many variables we would be glad to work with you and verifying what might be causing the delays one of our agents can reach out to you to take a closer look into this and have you running at full capacity also greater things are coming look out for a new Platinum interface and new features. Nisha B. Assistant Used the software for: 3-5 years ### "Great system" February 5, 2020 5.0 Platinum is easier than our last system. The notes are so much cleaner and not bunched up. Love how we can create our own buttons Pros Platinum is easy to navigate through. Its easy to keep track of patient visits and account. I love how the let you know patient visits for the end of day Cons I don't like how we have to enter EOBs . It could be much simpler. Days sheets is too busy could be less complex. Just the basics Review Source Response from Platinum System February 5, 2020 Nisha, Thank you for your review. 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